Position Overview:

The Customer Service Assistant will support the smooth operations of Camp Asia by handling customer inquiries, supporting the online booking process, and providing vital administrative and logistical support before and during camp sessions.

Key Responsibilities:

1.Customer Service Support:

· Assist the Customer Service and Bus Transport Executives with inquiries via phone, email, and face-to-face.

· Provide accurate and timely responses to customer queries.

· Support customers with the online booking process and resolve any booking-related issues.

· Provide appropriate solutions to any concerns raised, ensuring high levels of customer satisfaction.

· Follow up with customers to ensure their issues are resolved and they are satisfied with the services provided.

2.Administrative Support (Pre-Camp Season):

· Ensure the booking system capacity is updated accurately.

· Review and generate reports from the booking system.

· Update and maintain accurate reports before the camp begins.

· Prepare and organize administrative documents for the camp setup.

· Manage and update the Finance refund and credit report and monitor payment statuses.

3.Administrative Support (During Camp Season):

· Update reports and generate necessary administrative documents.

· Provide logistical and administrative support during camps, assisting the Customer Service, Transport, and Operations Teams.

· Perform ad-hoc administrative tasks as required during the camp season.

Qualifications:

· Excellent communication skills, with a preference for bilingual proficiency.

· Attention to detail and ability to manage multiple tasks.

· Possess advanced Microsoft Excel skills.

· Ability to work collaboratively in a team environment

• Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm
• Working Location: Jurong East
• Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Position: Customer Care Officer (Counter)
• Salary: $ 2200 - $ 2800
• Location: Genting Road(Potong Pasir)
• Working Day & Time: 5 Days work week; 8.45am - 5.30pm
  * Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

Counter (Primary Responsibility)

• Attend to walk-in customers, be it

A) General Enquiries
B ) Repairs (First-Level Check)
C) Products(s) Viewing & Introduction
D) Showroom Sales
E) Shell Escape Redemption

• Receiving inbound and making outbound calls
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Job Requirement:

• Preferably two years of working experience in similar field

Repair Order Desk Contract Staff (2 headcounts)

*Note: Can have a Customer Service Executive background.

Potentially convert to perms, depending on business needs and performance

Job Description:

• To process/enter customer orders, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
• To ensure accurate and timely billing/invoicing to customers.
• To co-ordinate with, or support other departments to resolve customer service issues.
• To work within the Repair Team to ensure repair SPT and company objectives are met.
• Be responsible, and to prepare, present and/or participate in performance related topics.

Requirements:

• Must be familiar and able to use Microsoft Outlook, Excel, Access and SAP.
• Must be able to communicate clearly and write fluently in English.
• Candidates with previous experience in aerospace customer order desk will be highly preferred.
• To meet the Key Performance Indices (KPI) set forth by the supervisor.
• To assist in other tasks that the supervisor may assign from time to time (included, but not limited to job scope above).
• Reports to the Repair Team Leader and Head Of Operations.

Preferred Experience/ Skillsets:

• Aviation/ Aerospace: Minimum 1 year
• Customer Service: Minimum 1 year
• SAP: Minimum 1 year
• Repair Order: Minimum 1 year
• Microsoft Access: Minimum 1 year

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

About Us:

At Synthesis, we blend modern culinary innovation with a focus on wellness, creating a dining experience that is as enriching as it is enjoyable. Located in the heart of Suntec City, we pride ourselves on our commitment to quality, creativity, and exceptional service. We are looking for passionate individuals to join our team and grow with us.

Job Summary:

Are you passionate about food, service, and creating unforgettable experiences? Join our dynamic team at Synthesis as an F&B Service Crew member! This role is perfect for someone who loves interacting with people and thrives in a fast-paced, vibrant environment. With us, you’ll have the opportunity to grow your career in the F&B industry while being part of a supportive and innovative team.

Key Responsibilities:

• Guest Experience: Welcome and seat guests with a warm, friendly demeanor, ensuring they feel valued from the moment they arrive.
• Menu Mastery: Present our menu with confidence, take orders accurately, and provide recommendations to enhance the dining experience.
• Service Excellence: Deliver food and beverages promptly and with flair, ensuring every guest’s needs are met with a smile.
• Table Stewardship: Keep our dining area pristine and organized, ensuring a clean and inviting atmosphere throughout service.
• Problem-Solving: Handle guest inquiries and concerns with professionalism, turning challenges into positive experiences.
• Team Collaboration: Work closely with our kitchen and bar teams to ensure smooth and efficient service.
• Health & Safety: Adhere to all health, safety, and hygiene regulations, maintaining the highest standards.
• Continuous Learning: Participate in training programs designed to refine your skills and enhance your career in the F&B industry.

Qualifications:

• A genuine passion for delivering outstanding customer service.
• Previous experience in an F&B role is a plus, but we value enthusiasm and a willingness to learn.
• Excellent communication skills and a positive, team-oriented attitude.
• Ability to stay organized and efficient in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• Basic knowledge of food safety and hygiene practices is advantageous.

Why Join Us?

• Competitive Compensation: Earn up to $3,200 SGD, with additional benefits that reward your hard work.
• Employee Perks: Enjoy discounts on our delicious offerings and wellness-focused initiatives.
• Career Growth: We believe in nurturing talent—start as an F&B Service Crew member and grow into roles like Supervisor, Assistant Manager, and beyond. Your career path with us is limitless.
• Learning Opportunities: Access to ongoing training and development programs to sharpen your skills and expand your knowledge.
• Work-Life Balance: We value your time and well-being, offering a supportive environment that prioritizes work-life balance.

Join Our Team:At Synthesis, we don’t just serve food—we craft experiences. If you’re ready to be part of something special and grow your career in a place where your contributions are valued, apply today and take the first step towards an exciting future with us!

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

• Salary Range: $3K-3.5K
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: Toh Guan Road

Responsibilities:

1. To be responsible for achieving monthly sales target set:

• To source for new projects from new and existing subscribers
• To carry out sales presentations and negotiation
• To prepare security designs and proposals
• To secure contracts and to achieve the individual sales target as agreed with the Account Manager

2. To carry out post-sales activities:

• To provide customer service and to manage customer relations.
• To coordinate the installation of secured contracts, including the application of telephone lines.
• To coordinate with Technical teams on installation and commissioning work to ensure jobs are carried out within the given time frame and to customers’ satisfaction.
• To chase for and follow up on the status of payment from customers.
• To participate in all customer rapport program agreed by Customer Service Dept.

3. Sales related duties and task:

• To collect and share useful market information collected from external parties eg. market /competitors’ information.
• To participate in marketing and/ or new business development activities as assign by the Account Manager

4. Responsible for overall safety performance when executing daily works

Requirement

• At least a Diploma with 1-2 years direct sales experience in the service industries.

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Position: Customer Service Executive
• Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
• Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
• Salary: $3200 - 3800

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: L649RRW5

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

HENRI (French Wine Bistro & Bakery)

Part Time Service Crew

Singaporean & PR

Salary Range : hourly rate $13

Location : 48 Pekin Street – Far East Square (Raffles Area)

Working Day : 3 to 5 days a week (Commitment period at least 3-6 months)

Working Hour: 1700-2200 (30 min break)

Responsibility:

- Sale and packing of displayed baked goods

- Cashiering duties

- Taking orders from customer via tablet.

- Serve the dish to the customer's table

- Operate espresso machine (training provided)

- Take instructions from Sous chef, CDPS

- Maintain positive attitude and establish team work with co-worker

Interested applicants, can send resume to [email protected] or apply via WhatsApp +65 9008 5383

We regret that only shortlisted candidates will be notified.

• Working Days: Monday - Friday
• Working Hours: 9.30am - 8.30pm (1 hr break time) *Flexible discuss
• Salary: $2000 - $2400
• Raffles Place /One North

Responsibilities:

• Taking orders and interacting with customers
• Cashiering
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)
• Stock take and ordering

Requirement:

• Relevant experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Client Relationship

• The Client Service Manager (CSM) acts as the prime point of contact in managing the largest Global client relationships in GBS and has the proven ability to manage small and medium clients globally. The CSM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CSM is actively expected to contribute to Client Management Leadership, GBS and broader OLB initiatives.
• The CSM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue, and relationship. The CSM also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limit to the below.

Financial Management

• Accountable for billing and then making sure client meets their requirements, as well as invoicing and following up aged debt (invoices past payment date)
• Providing Global lead an update on finances for region.

Client Project Oversight / Documentation

• Accountable identifying Change Requests with client for regional items and ensuring processes are followed.
• Reviewing periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not.
• Flagging risks within projects where appropriate. Accountable for Lessons learned where required.
• Flag and escalate risks.
• Responsible for ensuring all client information is documented in the standard format.

Skills and experience that will lead to success

• Strong relationship building skills.
• Experience of working with external clients and senior stakeholders.
• Ability to manage difficult conversations
• Strong understanding of Service Management
• Leadership skills.
• High proficiency in Japanese and English languages; Able to read, write and speak fluent Japanese and English as this role requires the person to support Japanese clients.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [email protected]

• Working days: 5 days, 9am to 6pm (might need OT)
• Location: Woodlands & Tampines (customer site) / Changi North (Company in-house repair centre)
• Salary range: $3,000 - $4,000

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Salary: Basic $2,800-$3,300+ AWS
• Working hour: Monday to Friday 8am to 5pm | Alt Sat 8am-12pm
• Working location: Bishan / Marymount

Job Description:

• Report to service manager directly.
• Work closely with Maintenance Sales Manager
• Brainstorm with team on day-to-day technical problems on the Automatic Door System.
• Attend to servicing and breakdown troubleshooting for automatic doors and all other related works.

Requirements:

• Min. ITE / Diploma in Electrical Engineering
• With Experience on electrical / Automatic Door System.
• Relevant experience in construction industry is preferably.

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.

Working days: 5 or 6 days alternating, 44 hours excluding break time

Responsibilities:

• Greet and interact with customers.
• Provide high quality of customer service to customers meeting the required service standards.
• Prepare coffee-based beverages, teas and food according to PV’s unique recipes and procedures.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Follow SOP on food & beverage preparation and order system.
• Performing cashiering duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided.

☘The Supreme HR Advisory Pte Ltd EA No: 14c7279

☘LIM JUN SHENG Reg No: R22104301

Branch Customer Service Officer / Digital Ambassador

• Working hours: Depends on branch operating hours
• Location: Bukit Timah / Woodlands
• 5.5 working days per week
• Salary: $15/hr
• Duration: 12 months contract (renewable)

Job Description:

1. To comb queue and assist customers with transactions at Self Service banking machines (ATM/CAM)
2. To assist customers to complete forms
3. To assist customers with internet banking transactions using the Ipad
4. To assist customers to open accounts with Ipad
5. To assist customers to update & change passbooks
6. To perform other ad-hoc tasks as assigned

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Key Responsibilities:

• Strategic Leadership: Develop and implement revenue operations strategies to maximize revenue growth and streamline operations.
• Process Optimization: Analyze and refine end-to-end processes, identifying opportunities for automation and improvement to enhance operational efficiency.
• Data Analysis: Utilize data analytics to monitor performance metrics, track revenue trends, and provide insights that drive decision-making and strategic planning.
• Cross-Functional Collaboration: Work closely with operations, sales, marketing, and product teams to align strategies with overall business goals and ensure cohesive execution.
• Compliance & Risk Management: Ensure all payment operations comply with industry regulations and internal policies, identifying and mitigating potential risks.
• Technology Integration: Lead initiatives to implement and optimize payment technologies and systems, ensuring seamless integration with existing platforms.
• Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing updates on performance, strategies, and initiatives related to payments.

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field; MBA preferred.
• 7+ years of experience in revenue operations, payments, or financial services, with a proven track record of driving revenue growth.
• Strong analytical skills and experience with data-driven decision-making.
• Exceptional leadership and team management skills, with the ability to motivate and develop talent.
• Strong communication and interpersonal skills, with the ability to influence stakeholders.

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

What you'll do:

• Establish and monitor company user operation metrics, ensuring an efficient operation system.
• Plan and implement the operation of the company's Customer Data Platform (CDP).
• Develop and implement user growth strategies, and understand the user acquisition, conversion, and retention funnel to optimize and improve the quality and quantity of user conversions.
• Design and test strategies to enhance user engagement and conversion in different scenarios and functionalities, based on data analysis.
• Translate business requirements into specific product requirements, and communicate with technology, product, and on-site teams to launch new features.
• Lead the central team and collaborate with local teams to plan, execute, and implement user journeys.
• Collaborate with the R&D team to create user profiles, user tags, and user event roadmaps and operation systems.

What you'll need:

• Familiarity with the construction, maintenance, and use of at least one CDP platform.
• Proficiency in the use and operation of at least one Marketing Automation (MA) tool.
• Knowledge of user lifecycle management and membership system construction.
• Excellent bilingual communication skills, with fluency in English.

Industry Experience :

• Background in the e-commerce industry, preferably with experience in platform products, membership products, and operations.
• Ability to work in a multilingual environment.

Position Experience :

• Over 5 ～ 10 years of experience in user operations, with at least 3 years in a managerial role.
• Proven track record of successfully leading large-scale user operation projects, with the ability to independently formulate and execute operational strategies.
• Strong team management and cross-departmental coordination skills, capable of efficiently integrating resources to achieve goals.
• Excellent data analysis and decision-making abilities, with the capacity to drive operational strategy optimization and improvement through data insights.

Office Assistant Duties and Responsibilities

Description

As part timer you are involved in the back end-end operations of our company and also act as an important supporting role to ensure the smooth running of our operations.

Roles

Assist overseeing clerical tasks such as :

• Keeping inventory of office supplies and ordering new material as needed.
• Welcoming customers and answer walk in enquiries.
• Answering phone calls.
• Taking and delivering messages.
• Help to ensure office runs smoothly
• Maintaining and update information.
• Other office matters.

Onsite Service Engineer

Job Scope:

- Perform installation and commissioning activities of products without supervision

- Provide frontline support for key field service activities, including:

- Basic fault finding and rectification

- Planned maintenance activities on products

- Offer basic faultfinding and troubleshooting support to customers with minimal supervision

- Ensure all field service activities adhere to health and safety policies

- Provide accurate, factual reports to the team leader or technical support personnel

Job Requirements:

- Minimum 1 year of field service experience in a relevant or related industry, preferably with a strong customer-facing focus

- Formal qualification in a mechanical, electromechanical, or electronic discipline

- Proficient in understanding technical documents (P&IDs, wiring diagrams, etc.)

- Computer literate

- Ability to manage and prioritize activities as directed by the line manager

- Team player

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Field Service Engineer

Job Summary:

We are seeking a highly skilled Field Service Engineer to install, commission, repair, and maintain our products and components at customers' sites. The ideal candidate will provide exceptional technical support, ensure high-quality work, and maintain strong relationships with customers and internal teams.

Responsibilities:

- Install, commission, repair, and maintain company products and components at customers' sites

- Provide efficient service and technical support to customers, ensuring high-quality work

- Liaise with customers and internal teams on technical and service issues

- Maintain accurate documentation and records of service reports and other relevant information

- Support sales teams in securing service orders

- Deliver product training to customers

- Ensure adherence to health and safety standards

- Perform ad-hoc duties as assigned by the Service Manager

Requirements:

- Minimum diploma or above in Electrical/Electronics/Mechanical/Mechatronics Engineering

- Relevant working experience in electrical/mechanical repair (advantageous)

- Proficient in Microsoft Office

- Effective communication, analytical, and judgmental skills

- Self-starter with ability to manage, develop, and execute plans and objectives in a timely and effective manner

- High level of integrity, discipline, and self-motivation

- Ability to work independently and in teams

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Salary: S$3500

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

The role responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience providing training or audit

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

The Service Executive at La Table D’ Emma plays a pivotal role in ensuring a seamless daily operation, from opening to closing. This position involves taking orders, assisting with table settings, basic cashiering, maintaining cleanliness, and upholding service standards as per management guidelines. The Service Executive is also responsible for providing excellent customer service, handling inventory, addressing customer feedback, and collaborating with the restaurant team to deliver a pleasant dining experience.

What you will expect:

• Assist in the smooth operation of daily service, including opening and closing procedures, taking orders, setting tables, and maintaining cleanliness
• Ensure all pre-opening duties are completed daily
• Perform basic cashiering duties accurately
• Provide service according to established procedures and standards
• Familiarise oneself with the menu and beverage list, and confidently recommend/upsell items and specials to customers
• Assist with daily inventory and report any losses or damages
• Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution
• Maintain high standards of personal hygiene, appearance and professionalism
• Coordinate with the restaurant team (stewards/bussers, kitchen staff and bar staff) to ensure smooth operations and excellent customer service
• Uphold table etiquette and contribute to maintaining a pleasant restaurant ambiance
• Perform other related duties as required by the Assistant and/or Restaurant managers

Skills/Qualifications

• Previous experience in a similar role preferred
• Pleasant personality with a strong orientation towards customer service
• Excellent communication and interpersonal skills
• Ability to work effectively under pressure in a fast-paced environment
• Positive attitude :D

5 Days work/week rostered, must be able to work weekends.
Time: 10.30am to 3.30pm and 5.30pm to 10.30pm (Split Shift)

Salary: S$4500 (Inclusive of transportation allowances)

Working Days: 5 days across Monday - Sunday (Based on roster, no picking of off days)

Working Hours: 12pm - 9pm (Based on roster, subjected to changes)

Location: Clarke Quay / Novena/ Household Visits

Contract Period: Till end of Dec 2025 (Yearly renewable)

Job Responsibilities:

• Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.
• Provide one-stop service to selected respondents to attain survey data timely and accurately.
• To be subject matter expert in survey content, objectives and deliverables.
• Develop a thorough understanding of respondents’ firm operations and processes thus applying this knowledge to collect data effectively.
• Cultivate trust and rapport by addressing concerns and challenges from respondents.
• Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.
• Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.
• Accurately compile, record, and input survey data into the system with concise case notes documented.
• Timely reporting to management team and stakeholders
• Perform any additional duties as assigned.

Job Requirements:

• Possess a Diploma in related field.
• At least 3 to 5 years’ experience in B2B Business Development and Account Management.
• Experience in managing large employees’ based accounts is highly advantageous.
• Proficient in MS Word, and Excel due to intensities in reporting and progress tracking requirements.
• Articulacy is imperative for day-to-day operations.
• Able to communicate effectively and manage different hierarchies in internal and external environment.
• Detail-oriented and meticulous in handling tasks.
• Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.
• Only Singaporeans may apply.

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

https://go.persolkelly.com/home

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

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