The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the worlds first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Provide leadership and guidance to a team of engineers to drive improvements in availability, stability, and reliability in IT infrastructure that supports mission critical systems
• Monitor performance, capacity, availability, and usage metrics to ensure established SLAs are being met and guide the engineers to pro-actively resolve any issues. This will include mission critical systems.
• Ensure required configuration management, backup and recovery, security management, and disaster recovery plans are in place and being followed.
• Manage vendor activities required for operational maintenance support of the infrastructure, as well as ensure infrastructure software is maintained at appropriate revision levels.
• Develop and maintain "end-to-end " technical knowledge of all the mission critical systems and applications.
• Manage and develop engineering resources, optimizing resource utilization
• Manage infrastructure projects, such as migrations to cloud (AWS & Azure) and technology refreshes.
• Independent with minimal supervision and proficient in various Unix/Wintel platforms and middleware.

• Bachelors Degree in Computer Science or equivalent
• Minimum 10 years of experience in related field with at least 5 years of management role
• Good interpersonal skills, able to communicate effectively with all levels
• Collaborative and strong team player
• Able to provide 24/7 support based on operations requirement eg, Operation incident.
• Fast thinking, able to remain calm and make quick decisions during operation emergencies
• Technically competent for the role and able to provide guidance to the team
• Any Project Management Certification eg. CITPM, PMP will be an advantage.

What Do We Offer :

• We create opportunities for our people to grow professionally.
• We provide platforms for our people to share their creative ideas and solutions across.
• We emphasize the culture of learning and continuous improvement.
• We offer transparency where open discussion is encouraged across all levels.

Crimsonlogic is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. Were dedicated to creating a welcoming and supportive culture where everyone belongs.

verview and purpose of the position

KidSTART@NUH is a government-led initiative which seeks to provide support services to vulnerable pregnant mothers. This program has been highly successful in helping underprivileged pregnant mothers deliver a healthy baby and to ensure that the newborn gets the best start in life. Through home visits, the program actively engages families, social/community partners and government agencies to provide systematic, integrated and holistic support. The program aims to engage families from the early pregnancy period to maximize the health of both mother and baby, to support breastfeeding and to foster mother-child bonding so as to enhance child development and potential during the first 3 years of life.

The Patient Service Associate role is to provide support in outreach efforts to engage and to recruit new families to join the KidSTART@NUH Merged Home Visitation Programme. Patient Service Associate is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care. Details stated in Job Responsibilities.

Duties and Responsibilities

• Support in outreach efforts to reach out and recruit new families to join the KidSTART@NUH Merged Home Visitation Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Support intake and enquiries of referrals.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
• Provide frontline services and general administrative duties at the clinic pertaining to KidSTART programme.
• Support in other administrative and operation needs in patients support.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Identify, assess, and respond on the eligibility outcomes of families efficiently and effectively.
• Maintains documentation and complete reporting requirements according to organisation standards.
• Attend to KidSTART patients at counters for registration and payment.
• Attend to KidSTART patients billing and charges if they required financial support.
• Attend to data requests pertaining to KidSTART patients’ information.
• Participate and be involved in the regular reviews of existing programmes and processes with the team.

Secondary Responsibilities and Duties

• Performs other job-related duties as assigned by assigned by supervisor.

Requirements

• Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience
• Working experience in service or healthcare industry will be advantageous.
• Proficiency in MS Office and SAP preferred.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Position Description:

The Client Service Manager acts as a primary business contact between the client and the company. The CSM builds and maintains business relationship to encourage new and repeated business opportunities. The CSM is expected to meet the client’s need and communicate it and ensure the completion of it.

Responsibilities:

• Establish professional relationships with the assigned customer accounts.
• Understanding of company’s product service, and effectively communicate the available offerings to the client.
• To assess, clarify, and validate customer needs on an ongoing basis.
• Contract renewals for an existing client.
• Responsible for all client communications.
• Ensure quality standards and client expectations are met.
• Ensure that client issues are dealt with in an efficient manner, informing the team.
• Prepare proposal, handle invoices and responsible for payment collections.
• Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within the project.
• Communicates the client's interests to the team.
• Provide regular two-way communication between the client and the company
• Prepare weekly reports on calls and other activities to the immediate manager.

Requirements:

• Minimum A Level holders
• Proficient in Microsoft Office application and network
• Excellent in Account Management skills to maintain and enhance customer relationships
• Ability to manage time and prioritize in effective manner
• Pro-active and self-driven
• Excellent oral communication skills
• Plans and carries out responsibilities with minimal direction.

Job Responsibility:

• Managing the assigned modern trade accounts
• Managing and implementation of our new product's objectives
• Managing our product promotion's proposal submission, negotiation and execution
• Liaising and negotiating with supermarket personnel for product's display space and rental and to improve visual merchadising of our products
• Building and strengthening the relationships with buyers, outlet's personnel and relevant parties to ensure smooth operations
• Work closely with Merchandising & Marketing Team and clients for sales and promotion plan of assigned key account
• To develop a career mapping for the Sales Executive / Merchandiser team
• Prepare sales proposals and quotation to customer needs and demands
• Ad-hoc duties assigned by the company

Job Requirements:

• Candidates with experience/skills/knowledge in the FMCG industry and have handled modern trade under supermarkets
• Relevant experience in Supermarket or handling category/buyer roles will be an advantage
• You are willing to travel to assigned locations within Singapore
• Good interpersonal & communication skills
• Proficient in computer skills, including MS Word, Excel & Power Point

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for CA-CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• Infrastructure Services
• Application Services & Operations
• Middleware Services
• End Users and Transverse Services

The scope of technologies encompasses core infrastructures (Systems, Storage, Network and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint).

Job Summary

• He/She will be a service delivery technical manager for all SAN & Backup services in CA-CIB. As such, he/she is accountable for his/her team to operate & deliver a good level of RUN services to stakeholders & partners and for the technology expertise in his/her scope.
• He/she will provide support and act as the last level of escalation point for all production support activities within the SAN & Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his/her scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 14-member SAN & Backup team operates the RUN activities and delivers projects for its infrastructure scope covering HPE XP8, XP7 High-End Storages, HPE Primera, 3PAR 8400 Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication, and Backup platform running Dell EMC Networker and HPE StoreOnce VTL.

Job Detailed Description

A Service Manager has a wide spectrum of responsibilities and actions.

As a Service Manager of his/her team, he/she:

• ensures the IT Production activities in his/her perimeter are rightly performed by his/her team complying with defined norms, standards, processes and procedures,
• is responsible to meet defined KPIs for Request, Incident, Change, Problem and Knowledge Management,
• assigns technical tasks and manages delegation for technical issues,
• animates the team to encourage collaboration and sharing of best practices,
• has a role in supporting technical skills development and provides training when required.
• supports new technologies and leverages them to provide consistency of service across streams,
• manages service improvements for all SAN & Backup services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information to the team
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
• implements and develops improvements based on LEAN-CA-CIB best practices,
• focuses on automation and optimum use of the team to improve efficiency,
• drives and delivers root cause for any high severity issue
• reviews technology changes to identify potential risks,
• is responsible for problem management and resolution.

As an experienced professional in SAN & Backup Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• engages with technical peer, Service Managers, Architect and project teams on technology roadmap and projects,
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
• guarantees the production readiness and license to operate of new projects and solutions,
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
• actively assist in identifying the most technical skilled candidates for open roles,
• technically coach and develop partner resources to improve quality and productivity,
• defines the technical skillset required to support CA-CIB technologies.

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

• complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
• completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

• Fluent in English written and spoken
• Working hours primarily to cover Europe business hours
• On-call support can be expected on a rotational basis (weekdays and weekends)

Candidate Profile

Mandatory track record

• Minimum 8-10 years of experience in managing SAN & Backup environment with about 3-5 years of experience in managing a RUN service delivery team of similar scope.
• A Bachelors/Engineering graduate.
• Subject matter expert on technologies – HPE High-End and Mid-Tier Storages, Dell EMC ISILON, Brocade FC fabrics, synchronous cross-site replication.
• Knowledge and working experiences on Backup platform running Dell EMC Networker will be advantageous.
• Well versed with Scripting and Automation (Ansible, Python, Bash).
• Excellent communication, interpersonal and logical skills.
• Customer service oriented and a strong team player.
• Ability to work under pressure and a commitment to solving issues.
• French language proficiency would be seen as an advantage.

• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

This is a new role within our Operations Team where you will be responsible for autonomous vehicle operations in our customer sites where you will be responsible for Remote Vehicle Operations, Maintenance and Systems testing. where you will be cross-deployed to both the testing and operations team. This role will operate on a shift-based schedule. You will play a crucial role in ensuring the safe and efficient operation of autonomous vehicles, monitoring and controlling real-time vehicle operations, conducting general maintenance and executing testing procedures.

On a day to day, you will be collaborating with cross-functional teams while integrating new technologies, troubleshooting technical issues and contributing to continuous improvement initiatives. Your expertise will be vital in the success of maintaining compliance with safety regulations, optimizing vehicle performance, and fostering innovation in autonomous vehicle operations.

Role responsibilities

Vehicle Maintenance and Testing.

• Conduct diagnostics and maintenance on autonomous vehicles.
• Collaborate with engineering teams to integrate new technologies and features into autonomous vehicle systems.
• Execute testing procedures for autonomous vehicle systems in an operational environment.
• Provide technical support to on-site and remote teams during autonomous vehicle operations.
• Troubleshoot and resolve technical issues promptly to minimize downtime.

Operations Control:

• Monitor and control the real-time operations of autonomous vehicles.
• Execute and manage autonomous vehicle operations to ensure safe and efficient performance.
• Respond promptly to system alerts and emergencies, taking corrective actions as necessary.

Shift Operations:

• Work on a shift-based schedule to ensure 24/7 coverage for autonomous vehicle operations.
• Collaborate with cross-functional teams to maintain continuous and reliable system functionality during all shifts.

Safety and Compliance:

• Ensure strict adherence to safety protocols and compliance with regulatory requirements.
• Collaborate with safety and compliance teams to implement and maintain best practices.

Required experience

• Diploma in relevant field or equivalent experience.
• Proven experience in vehicle/transport operations and testing.
• Strong analytical and problem-solving skills.
• Experience with vehicle/transport technologies and systems.
• Hands-on experience in mechanical systems and electrical/electronic wiring
• Hands-on experience with Linux OS environment.
• Knowledge and background in Robotics/Automation.
• Hands-on experience in Bash, Python, C++ and ROS is a plus.
• Possession of a Class 3 Driving licence is a plus.
• Excellent communication and collaboration skills.
• Ability to adapt in a shift-based and 24/7 working environment.

Salary is commensurate with experience. We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve the business challenges, and problem-solve any potential technical roadblocks.

Qualifications

JOB RESPONSIBILITIES

• Guide customers and peers to solve difficult problems with innovative solutions, leveraging an excellent set of technical competences.
• Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4 years of experience working in IT strategy.
• Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
• Ability to communicate in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science or a related technical field.
• Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
• Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Generate sales leads
• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with clients' accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Description

• Handling orders follow-up for import / export shipments (both air/sea freight)
• Perform Customer service activities, attending to customers’ enquiries, complaints
• Prepare quotations when sales are not available for urgent shipments
• Working closely with Sales & operations divisions
• Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
• Handling of crosstrade shipments
• Doing bookings of shipments
• Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
• Arranging Custom clearance for customers, and door delivery services
• Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
• Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
• Attend and solve customer 's enquiries according to the customers' need and wants.
• Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
• Maintain business relationship with customer.

Job Requirements

• Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
• Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
• Possess good communication and customer service skills.
• Meticulous with an eye for details.
• Pleasant personality with positive working attitude.
• Interested in data entry and doing documentation.
• Proficient in PC application (MS Word, Excel).
• Full-Time position(s) available

Benefit

• 5 days work week
• Medical & Dental Benefit
• Friendly working environment
• Others benefit

What you’ll do

We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the opportunity to shape and influence our incredible growth story in APJ.The ideal candidate will have a passion for IT/Digital Technology and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to adoption, expansion, and renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

• Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
• Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
• Build and strengthen relationships with your customers to become their trusted advisor
• Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
• Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
• Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
• Ensure a successful and robust onboarding experience for all new customers
• Translate customer feedback into product requirements

What you bring

• 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
• Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
• Experience in IT project management, delivery and project methods is a plus
• Ability and experience to structure and prioritise your work and the work of others
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
• Exceptional English language skills (written and spoken), especially technical vocabulary.
• Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Nets Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

To manage Admin, Compliance and Building Services of 1NN and 1NE.1-Net is fast transforming itself into Asias Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. Its uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Role Profile

The Assistant Engineer shall be responsible to provide timely response, escalation and resolution to all incidents, outages and performance alerts. This includes the monitoring of 1-Nets facilities and network infrastructure and systems performance.

Responsibilities

• To perform 24x7 rotating shift duty for NOC and Network Operations.
• Changing of backup tapes based on predetermined schedule
• Preparation and compilation of team and customer weekly and monthly reports
• Process internal and external service requests including physical access, DNS changes, MS, x-connect and etc.
• Inventory Management for physical network infrastructure, x-connect.
• Provide remote hands service and onsite support to internal and customers
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Manage vendors or contractors in Meet-Me-Room, Cabinets and Client premises when services are required
• Responsive to troubleshoot and solve L1 Data Center and customer network issues
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
• Report to Telco Helpdesk for suspected circuit problem.
• Maintain concise and up-to-date network documentation including: Network inventories, processes, policies and procedures
• Collect and manage the statistics collection and application from the network systems
• Generate accurate and informative network analysis reports such as traffic utilization and network uptime reports

• Minimum Diploma or equivalent qualification in IT related field of study
• Must be willing to learn- No experience required as job training will be provided
• Career growth opportunities
• Able to resonate with our culture of Respect, Teamwork, Drive
• Rotating shift duty
• Basic knowledge and experience with networking protocols, including TCIP, RIP, TRACERT & PING Command
• Basic knowledge and experience with Structured Network Infrastructure for network Layer 1 & 2 support
• Pro-active in anticipating and resolving issues in the work environment
• Customer service acumen and possess a strong sense of urgency
• Strong sense of responsibilities and accountability in the work performance
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Customer Support Coordinator - European Engineering MNC

1 year contract renewable

Salary: $4000 max

5 days work week

8am - 5pm

Location: Ayer Rajah

Job Scope:

· Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

· Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time.

· Response to customers’ enquiries on order status and delivery issues promptly with accurate information.

· Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery.

· Coordinate and update transportation information of goods between customers and suppliers.

· Ensure job closures as per target set and ensure smooth execution of daily shipment.

· Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction.

· Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers.

· Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers.

· Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required.

· Coordinate customers’ complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions.

· Ensure billing on time and sending invoices to customers promptly.

· Provides back-up support to commercial operation team members in the performance of job duties as required.

Support on business administrative activities to raise PR for pantry supplier, catering, and other business activities when it is required.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Highlights

• We provide benefits such as Medical and Insurance
• We offer great remuneration packages
• Multi-Award Winning Brand

Job Description

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(S) of experience in Similar Position

• Good interpersonal and communication skills

• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)

• Requires a sense of urgency

• Able to work independently with minimal supervision

• Good team player, positive attitude and willing to learn

• Able to commit retail hours

• Interested Participants please submit your CV

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineer, you will work with the Sales team to introduce Google Cloud to customers. You will help prospective and existing customers and partners understand Google Cloud, develop creative cloud solutions and architectures to solve the business challenges, and problem-solve any potential technical roadblocks.

Qualifications

JOB RESPONSIBILITIES

• Guide customers and peers to solve difficult problems with innovative and novel solutions, leveraging an excellent set of technical competences.
• Manage the technical relationship with Google customers, including managing product and solution briefings, proof-of-concept work, and the coordination of additional technical resources.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop a strategy to resolve technical blockers.
• Recommend migration strategies, enterprise architectures, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• Travel to customer sites, conferences, and other related events as needed.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 4 years of experience working in IT strategy.
• Experience planning infrastructure modernization as a technical consultant, technical pre-sales engineer, or enterprise architect.
• Ability to speak and write in Mandarin fluently to engage and support Mandarin-speaking customers to navigate industry standards.

PREFERRED QUALIFICATIONS

• Master's degree in Computer Science or a related technical field.
• Experience in networking (e.g., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, Domain Name System (DNS), virtual private networks) and their application to PaaS and IaaS technologies.
• Experience architecting and developing software or infrastructure for scalable and secure distributed systems.
• Experience with containers and associated technologies including Docker, Kubernetes, Istio, Serverless, and Microservices.
• Experience with application development concepts and technologies (e.g., CI/CD, Java, Python, Chef, Puppet, Ansible).

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Marine Innovation is at the forefront of maritime technology, specializing in advanced navigation and communication solutions for the shipping industry. We pride ourselves on innovation, quality, and our commitment to unparalleled service standards.

Job Description:

We are seeking a highly skilled and motivated Navigation and Communications Field Service Engineer to join our dynamic team. Based in Singapore or India, this role involves traveling to various shipyards and anchorages, providing expert installation, maintenance, and repair services for our state-of-the-art navigation and communication systems. The successful candidate will play a crucial role in ensuring the operational excellence of our maritime clients, delivering solutions that enhance safety and efficiency at sea.

Key Responsibilities:

- Travel to shipyards and anchorages to perform installation, maintenance, and troubleshooting of navigation and communication systems.

- Conduct on-site training for clients' crews, ensuring they are proficient in the use and maintenance of our systems.

- Provide technical support, advice, and solutions to clients, both remotely and on-site.

- Collaborate with the engineering team to improve product reliability and serviceability.

- Prepare and submit detailed service reports, documenting all work performed and recommendations for future service.

- Stay up-to-date with the latest industry standards, regulations, and technology advancements.

Qualifications:

- NITEC or Higher NITEC, Diploma in Electronics Engineering, Marine Engineering, or a related field.

- Proven experience as a Field Service Engineer, preferably in the maritime industry.

- Strong knowledge of maritime navigation and communication systems.

- Ability to diagnose and resolve complex technical issues effectively.

- Excellent communication and interpersonal skills, with the ability to provide training and support to clients.

- Willingness to travel extensively to various locations, including shipyards and anchorages.

- Ability to work independently in challenging environments.

- A General Operator Certificate (GOC) is a plus.

We Offer:

- Opportunities for professional growth and development within a leading company in the maritime industry.

- Dynamic and supportive work environment.

- Travel opportunities to various global locations.

- The chance to work with cutting-edge maritime technology and make a significant impact on the safety and efficiency of maritime operations.

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Officer helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

JOB DESCRIPTION:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Miminum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Diploma in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations (as a ship-agent or a bunker-surveyor) and possess a flair for technology application will be an advantage

JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.

Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.

Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.

*Please note that the role will require 20% travel due to the regional portfolio.*

Key Responsibilities

The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.

1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.

2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.

3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.

4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.

5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.

6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.

7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.

Qualifications

At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).

Skills & Competencies

· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.

· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.

· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.

· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.

Experience or qualifications that are critical to this position.

· Experience leading and implementing complex enterprise projects.

· Experience leading a team and engaging senior stakeholders.

· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.

· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.

· Experience working in an Agile environment (desirable)

· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.

· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.

Brief description of the Restaurant

First opened in 2012, Baker & Cook is Singapore’s only true artisan bakery & foodstore. Our bakery products are hand-crafted and made with time honoured processes with honest ingredients. Baker & Cook is the creation & pride of celebrated Global Baker, Dean Brettschneider.

Job Descriptions

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Job Requirements

• Passionate about service and people
• At least GCE “N” level or its equivalent
• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Those with no experience are welcome to apply
• Good team player and self-motivated
• 6 days work week and able to work on weekends/public holiday

Benefits

• GP, dental, birthday vouchers, staff discount, employee meal

Working hours

• 6 days work week; outlet operation hours: 7am - 10pm

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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