Position Summary

Handling of call-in enquiries

Coordination of order fulfillment

Support to all sales related matters.

Main Accountabilities

• Assist sales department in processing customer enquiries and meeting their needs.
• Manage all enquires, provide timely response and follow ups
• Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform
• Provide accurate and valid information to customers.
• Conduct customer satisfaction survey at given timeline, keep records of customer interactions
• Create and update customer purchasing patterns
• Process and coordinate customer orders fulfilment
• Generate customer order related documents
• Take the extra mile to engage customers by up selling company products

Internal & External Working Relationships

Work with others in a friendly, cooperative manner, and inspire others to cooperate.

Establish a long term working relationship with customers.

Job Requirements (Qualifications, Skills, Experience, Competencies)

· Customer service orientated and proven customer support experience

· Excellent communication skills with ability to adapt/respond to different type of characters.

· Patience in listening to customer request and persistence in follow up

· Proficient in Microsoft words and Excel

· Customer orientation and ability to adapt/respond to different types of characters

This is a full-time role for a Manager - Customer Service & Billing in the third-party logitsics Warehouse Department in SH Cogent Logistics Pte Ltd. You will be reporting to the HOD and lead a customer service team of about 20 staff to meet the logistics requirement of our clients.

Manager - Customer Service & Billing

1. Report to Head of Department, lead a customer service team in the third-party logistics warehouse department.
2. Integrate management direction into strategy and seek continuous improvement deliverables in Customer Service & Billing area.
3. Drive the customer service team to meet customers’ KPIs.
4. Respond to customer queries and ensure that their requirements are met.
5. Be the owner of processes including the department’s Business Continuity Plan and guide the customer service team to execute them in an efficient, effective and timely manner.
6. Prepare management & operational reports on Customer Service & Billing performance.
7. Work closely with IT Department & vendors to implement change management to WMS & SAP processes.
8. Plan annual stock take for key accounts and coordinate with the stakeholders to ensure smooth implementation of the annual stock take.
9. Provide monthly accrual on billing to Finance Department.
10. Ensure billing to customers are perform timely and accurately to meet KPIs set by the Head of Department.
11. Review debtor aging list and recommend suitable debts collection plan to management.

Requirement:

1. Possess a Bachelor’s Degree
2. 5 years of experience in third party logistics or in any supply chain operations
3. Experienced in leading a team of about 20 pax
4. Proficient in WMS, SAP & Microsoft Office
5. Ability to work well with all levels of staff
6. Ability to deliver feedback in both verbal & written form

Others Information:

1. Alternate Saturday
2. Company Transport: 2 ways from Jurong East
3. Daily meal subsidy
4. Medical, dental & insurance benefits

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Responsibilities

• To maintain and increase market share in the Asian region by providing sales support through lab work and customer seminars at the Technical Center.

- Capture data and prepare reports based upon customer requirements.

- Planning and execution of customer seminars.

- Respond to customer technical complaints.

- Safety management of assigned area in Technical Center.

- Proposal of optimum utilization of Technical center for future.

• Promote the development of new markets - sustainable foamed material, new agriculture technology, etc.
• Collaborate with universities, research institutes, and companies in Singapore and neighboring countries to select potential new technologies/markets for the future.

Our Requirements

• Master’s degree in Engineering.
• Knowledge of polyvinyl alcohol and its applications.
• At least 3-5 years knowledge and experience in laboratory work and evaluation for polyvinyl alcohol and its application.
• Proficient in spoken and written Japanese as communication with Japan headquarters and R&D is a must.

Job Description:

· Preparing and send quotation to customer in a timely manner

· Revise or change quotation details upon request from customer

· Maintaining and updating records in SAP CRM accurately

· Keeping track of the sales team’s communication with customers

· Support in following up sales lead and opportunities in SAP CRM for sales team

· Ability to communicate both internal and external customers at all levels

· Support any other ad-hoc duties as assigned by manager

Requirements

· Some experience in commercial practice and sales admin experience

· Understanding in SAP CRM is a plus attribute

· Proficient in Microsoft Office

· Adaptable, multi-tasking, good organisational skills

· Ability to adapt to fast pace working environment

· A good team player

· Good command in English and Chinese

· ITE/ Diploma equivalents

• Ang Mo Kio / Toa Payoh / Woodlands, etc
• Urgent! / 10 vacancies
• Renowned Healthcare Organisation

My client is a renowned Healthcare Organization

Responsibilities

• Attending queries to patients
• Promote and educate health services/programmes.
• Attend to patient registration.
• Appointment making
• Billing collection

Requirements:

• GCE 'N' Level and above
• At least 1 year of direct frontline customers' service experience, preferably in healthcare sector
• Proficient in Microsoft Office and able to work in a fast-paced environment
• Able to commit to 5.5 days work week (½ day Saturday)

To apply please click on the LOGIN TO APPLY button with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Jiang Yiang Dong

EA License | 14C7092

EA Registration Number | R1105012

• Basic up to $2800 + Performance Bonus
• 5.5 days work per week
• Monday – Friday (9am – 6pm) , Saturday (9am – 1pm)
• Can apply for WFH after confirmation

Responsibilities:

• Client Support and Relationship Management:

· Serve as the primary contact for key accounts, addressing their daily inquiries and requests.

· Provide timely and accurate information in response to client questions about products, services, and order statuses.

· Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.

• Order Management and Coordination:

· Oversee and process client orders, ensuring accuracy and prompt delivery.

· Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.

· Track the progress of orders and resolve any issues that may arise.

• Issue Resolution:

· Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.

· Proactively identify potential problems and take measures to prevent them from affecting the customer experience.

• Client Feedback and Reporting:

· Collect and communicate client feedback to relevant internal teams to drive continuous improvement.

· Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).

• Collaboration and Cross-Department Communication:

· Partner closely with the sales and account management teams to ensure alignment on client strategies.

· Work with other departments (e.g., finance, logistics, product development) to address client-related issues.

Requirement

• Proven experience in customer service, account management, or a related field (2+ years).
• Experience working with key accounts or in a B2B environment is an advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail and organizational skills.
• Proficiency in customer service software (e.g., CRM systems) and MS Office.
• Client-focused with a proactive attitude.
• Ability to work independently and as part of a team.
• Strong multitasking skills and the ability to thrive in a fast-paced environment.
• High level of professionalism and integrity.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Raymond Ng Jun Han | EA Personnel No.: R1657009

• Responsible for taking orders and serving food and beverages to guests
• Polite, friendly and well grown
• Verifying the identification and age of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• Work with kitchen staffs to resolve any complaints and process customer payments

Core Responsibilities

• Verify purchase order value and quotation with customers and create job entries in the system
• Liaise with customers on collection, report dispatch, and/or audit requirement
• Track work in progress and turnaround time of jobs, liaise with internal team and update customers upon request
• Generate sales orders/ tax invoices for signature and payment before report dispatch
• Monitor contract expiry dates and blanket purchase orders

Requirement

• GCE "O" Level or Diploma in any discipline
• Minimum 1 year of relevant working experience
• Good communication and interpersonal skills
• Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Proficiency in Microsoft Applications (Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities

Responsibilities

• Maintain accurate and up-to-date records of invoices and customer transactions.
• Place orders from the factories
• Process orders efficiently
• Provide excellent customer service by responding promptly to inquiries and resolving issues.
• Monitor and update inventory levels to ensure accurate stock availability.
• Assist with other administrative tasks as needed.

Qualifications

• Strong organizational and time management skills.
• Proficiency in basic computer skills, including Microsoft Office Suite.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Previous experience in bookkeeping or administrative roles is preferred
• Excellent communication and customer service skills.
• Proficiency in Mandarin Chinese and English.
• Ability to handle and resolve customer complaints effectively.
• Positive attitude and proactive approach to problem-solving.
• "N/O" Level and above
• Mon-Fri 0830-1700
• basic+variable bonus

• MNC, 5 days, Tuas, Transport
• $4000 - $4500 basic, allowances,overtime claim
• Frequent travelling
• Candidates with no experience can apply
• Mentorship will be provided

Summary:

Our client is seeking for a motivated and technically skilled Junior Service Engineer to join their team. Candidates with relevant qualifications but no experience can apply. In this role, you will support senior engineers and handle service orders from their Service & Commissioning Manager and Coordinator. You will be responsible for evaluating, troubleshooting, repairing, and ensuring the safe return of equipment to service. This position offers hands-on experience and opportunities for learning and growth in a dynamic environment.

Job scope:

• Assistant Senior/Service & Commissioning Engineer on-site
• Execute service orders and assignments as directed by the Service & Commissioning Manager or Coordinator.
• Serve as the field representative to assess, troubleshooting, analyze, repair, test and return equipment to service based on instructions from service orders.
• Create daily reports on completed service tasks, issues encountered, and resolutions, sending them to the service mailbox.
• Complete all required documentation and submit reports related to service tasks.
• Ensure that all services are conducts in a safe and effective manner, adhering to company and industry standards.

Requirements:

• Minimum a Degree in Electrical, Electronics, Computer Science or related field.
• Candidates with no experience can apply as training and mentorship will be provided to develop technical skills and industry knowledge.
• Strong foundational knowldge of electrical, hydraulic, and mechanical engineering fundamentals.
• Analytical and systematic problem solving.
• Basic knowledge of programming and industrial control systems is a plus.
• Willing to travel abroad frequently for assignments.
• Able to work overtime when neccessary

Interested applicants, please send your resume to [email protected]

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

Spirit to Win

Could your creative thinking build the future? McGraw Hill makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways.

McGraw Hill is seeking a passionate Customer Success Specialist to join our team. If you have a knack for connecting with people, delivering high-quality training, and enhancing the customer experience, this is the perfect opportunity for you!

How can you make an impact?

The Digital Product Trainer will conduct Web-based, in-person, phone, and email training to promote product features and functionality to our customers. You will identify customer specific training needs to improve the user experience and overall usage of our digital products and provide easy options for customers to find answers as quickly as possible.

You will also work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential. Consult with account managers to determine optimal training programs to reach end-users. Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs. Communicate professionally and comfortable with librarians, faculty, and students. Share feedback with Professional Management and Sr. Leadership.

A typical day might include:

• Conduct Web-based, in-person, phone and emailing training to promote product features and functionality to our customers.
• Identify customer specific training needs to improve the user experience and overall usage of our digital products.
• Work with Sales and Marketing teams to identify at-risk accounts that have not optimized usage potential while consulting with account managers to determine optimal training programs to reach end-users.
• Engage customers to ensure key product features are enabled, well-advertised, leveraged and solve customer needs.
• Utilize data and analytics for decision making, identifying at-risk accounts that have not optimized usage potential.
• Answer customer enquiry tickets actively and professionally coming from librarians, faculty and students. Share feedback with Professional Management and Sr. Leadership.
• Create a communication plan that will educate faculty, librarians, and students of the available resources.
• Develop various ways to effectively communicate unique selling features and product functionality by creating and using videos, webinars, etc.

We’re looking for someone with:

• Bachelor’s or advanced college degree in a related field
• Minimum of two years' experience in a customer facing role
• Experience working in a college/university setting is a major plus
• Experience working in a library environment or directly with librarian serves as a plus
• Demonstrated organizational, analytical, and interpersonal skills, creative thinking, problem solving with an immense attention to detail
• Experience developing/delivering professional trainings
• Experience in learning multiple digital platforms and the ability to teach others
• Excellent written, oral and presentation skills
• Ability to travel at least 25% in the role

Why work for us:

At McGraw Hill, innovation drives everything we do. You'll have the chance to grow and develop while making a lasting impact on the education industry.

• Designing and developing electrical systems for marine vessels
• ⁠Installing and commissioning electrical systems on ships
• Supervising the work of marine engine technicians
• Inspecting and testing electrical systems and equipment
• Maintaining and repairing electrical systems and equipment
• Designing tray routes and electrical panel positions
• Creating single-line diagrams of lighting and other electrical panels
• ⁠Supervising the installation, cabling, and termination of electrical equipment
• Independently testing and commissioning electrical panels
• ⁠Loading testing D.G. sets
• Presenting surveys of electrical systems to relevant authorities

Job description

• Proactively engaging with customers on service sales and technical inquiries to support the sales team in meeting sales growth objectives and nurturing positive client relationships.
• Provides technical support during site installation, troubleshooting and testing & commissioning.
• Deliver in-house (phone/email) and on-site service support, as well as conduct demonstrations for potential customers.
• Provides technical support throughout site installation, troubleshooting, testing, and commissioning, including diagnosing issues, providing quotations, and processing purchase orders.
• Source and fabricate troubleshooting tools, as well as manage the ordering process to ensure spare parts availability and reordering when necessary.
• Prepare documentation for repair cases as required and assist with payment issues related to repair orders.
• Enhance service revenue and expedite repair process turnaround time (TAT), while also managing warranty claims for both local and overseas customers.
• Keep the repair/workshop area tidy and orderly, ensuring that demo equipment remains in operational condition.
• Perform any other duties as assigned from time to time.

Requirements :

• Minimum a Higher NITEC qualifications.
• Preferably with at least 3 years of commercial experience in the Electrical/ Electronic industry. Fresh graduates are welcome too.
• Good understanding of Standard Electrical Schematic Diagrams, and able to perform System, Hardware Testing & Troubleshooting.
• Knowledge and practical use of standard vacuum technology practices is an advantage.
• Service-minded with passion and patience for handling customers.

Job Summary:

• Monthly Gross up to $3500
• Location: Parkway Parade
• Date & Time: 5.5 days, Monday – Thursday (9 hours), Friday - Sunday (9.5 hours)

Benefits:

• Sign on bonus - $3600
• Performance bonus ($100 - $200/monthly)
• Transport allowance
• Annual Leave + additional flexi leave (3 days)
• Staff claim + Staff discounts
• Staff meal provided

Job Scope:

• To take orders and serve
• Monitor the quality and quantity of all food and beverage items served
• Provide a courteous and professional service at all times
• Maintain high standards of sanitation and cleanliness
• Has shift responsibilities and is accountable to all superiors for the smooth running of the section/area designated
• To attend roll call
• Attend all training assigned by Training Department, Human Resource or the Manager
• Adhere to the operations and procedures and suggest improvements to the superiors

Requirements:

• Must possess Food Hygiene Certification
• Positive, team-oriented, approachable

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Summary

This TS&D specialist will play a key technical role in supporting the growth of the business under Packaging and Specialty Plastics of the Dow Chemical Company in different countries of SEA. The role is to be part of Dow’s cutting-edge technology development and resolve current and future scientific difficulties in material science.

Key responsibilities

1. Provide technical solutions

• Focus on client-side application development and technical support.
• Propose solutions to resolve internal and external technical issues related to the Packaging and Specialty Plastics business.
• Identify gaps of existing products and technology, help develop new products by working closely with R&D experts.

2. Interface with Customers

• Cultivate and maintain customer intimacy by interacting with customers on a regular basis. Work closely with sales counterparts to develop and solidify relationships with customers.
• Responsibilities include: visit customers, provide technical consultation and troubleshooting advice, coordinate test samples and results, documentation, technical presentation and lab results analysis.

Experience qualifications

• Master’s degree or above who graduate in 2024 or 2025, Major in Polymer Science and Engineering, Material Science, Chemistry, Chemical Engineering or other relevant disciplines.
• Proven track record of customer issue resolving and technical troubleshooting.
• Fundamental understanding in the general area of polymer science and engineering, e.g. polymer chemistry, polymer physics, polymer processing and rheology, polymer characterization etc.
• Research Experience on plastic film or sheet formulation, process and application in packaging materials will be preferred.
• This role requires good English reading, writing and speaking. Chinese and Bahasa capability is a plus.

Soft skills qualifications

• Self motivated, proactive and confident. Possesses customer-oriented mentality. Can-do attitude.
• Can drive a project from beginning to the end under proposed time frame. Can set timeline and prioritize multiple projects.
• Strong interpersonal skills. Work comfortably in a team setting. Able to motivate and positively influence team members.
• Good writing and presentation skills.
• Travel about 30% of work time.

Dow will assist candidate to apply Singapore Work Pass if required but result subjects to Singapore MoM's review.

Job Summary:

Popular Halal Thai Steamboat family restaurant near Jurong East MRT Station is looking for Service Crews to help up with daily operations.

Jobs Benefits:

• Incentives for Good Sales
• Annual leave / Medical leave entitlement

Job Descriptions:

• Able to work on weekends
• Able to interact with customers, colleagues and restaurant owner
• Ensure good overall cleanliness of the restaurant
• Operate POS/ Cashiering system
• Join the Halal Team to enforce right practice in the restaurant
• Able to speak English/Malay
• Serving food and drinks to customers
• 6 days work
• 7-10 hours a day

Customer support is seeking a field service engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on both Integrated Control Monitoring System (ICMS) as well as propulsion/steering control systems. Hands-on service or operational experience on the main engine and thrusters is an added advantage.

The role also involves providing the onboard services, commissioning of refit and retrofit projects, remote guidance/product support to our customers as well as being part of a knowledge pool giving backend support for the field service team.

Responsibilities:

• Focus on customer support, commissioning and service on assigned Kongsberg Maritime Merchant & Automation product range
• Cover service activities in South East Asia and maintain good relationship with existing clients
• Workshop test and technical preparations
• Proper preparation and execution of work assigned and ensure performance are met at all times
• Responsible for generation of service reports, update drawings, cable information database and other relevant documents
• Provides remote guidance / product support to customers, commission and project management of refit/retrofit projects and backend support to the service team
• Assist our sales department with technical issues
• Handles pre and post administrative work
• Required to undertake ad-hoc duties which may be assigned from time to time.

Requirements

• Minimum Diploma or Degree in Electronics /Electrical/ Instrumentation
• Minimum 3 to 5 years of related field experience in Alarm Monitoring and Control System as well as the good knowledge of computer hardware/peripherals and basic software’s
• Experience onboard ship for automation systems (controls and propulsion), system process knowledge, distributed control systems and power management
• Relevant working experience in maritime industry
• Must have excellent co-operative skills, good communication skills, result-oriented, self-motivated and the project-management skill
• Meticulous & methodical approach to remote case handling
• Self-driven attitude to find solutions to problems.
• Passion and patience for handling customers – Service oriented
• Ability to work independently
• Able to travel overseas on short notice
• Pay package will be commensurate with experience

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Job Summary

• Paid Training & Development
• Central
• Career advancement
• OT applicable
• Growing organization, with great perks & benefits
• New opening, with new facilities
• Non busy, chilled environment

Jobscope

• Support bar station, preparation of drinks
• Assist customer on order taking
• Serving of food & wines to customer
• Cashiering duties
• Other ad-hoc duties assigned

Interested applicants please whatsapp me [add] Wa.me/6569900459

Full Name :

Past work experience :

Availability :

FHC :

Attached resume

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Job Description

· Report to the Operation Manager

· Lead / supervise a group of teams which maintain all related fire systems and equipment to ensure uninterrupted services to site

· Oversee and responsible for team operations for the respective sites in the contract, must obtain a complete understanding of all customers’ contractual agreements to drive the fulfilment of requests and services.

· Manage and plan team operations, operations budget and costing

· Manage and plan all related preventative and corrective maintenance in accordance with the safe practices as defined in the Singapore Standard and / or authority requirement and guidelines.

· Engaging customers and vendors to ensure smooth delivery of services.

· Managing all escalations and complaints with appropriate priority and diligence

· Closely monitor the effects of servicing and maintenance on their condition whenever possible.

· Ensure timely deliveries and tracking all essential records of maintenance and testing are documented properly and stored.

· Ensure all Work Orders (WO) are closed on time, as required.

Requirements

· Min Diploma in Engineering or Construction related field
Building Construction Safety Supervisor or equivalent trained

· Min 5-7 years of relevant experience in Fire Operation supports and maintenance on fire safety system.

· Understanding of local regulations and standards on Facilities operations and maintenance.

· Must be well versed and experienced with good technical competency in fire protection services.

· Independent with good leadership traits and lead by example.

· Hands on ability to lead the team on everyday operations and projects.

· Ability to multi-task, an eye for details and perform under tight timeline.

· A strategic thinker with strong analytical skills and critical path planning ability.

· Excellent interpersonal and communication skills.

As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part of the Enterprise Success & Support program and have a mix of other dynatrace services involved. You will be a trusted strategic advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE’s in high regard as experts and rely on you to guide them through ways of obtaining the most outstanding value from their Dynatrace solutions. You will align with customers' desired business outcomes, enable them on their existing products and services, and work with them to identify opportunities to expand into additional products and services, all while ensuring world-class customer experience, value, and satisfaction. 

As part of the account team, you will work closely with the entire account team to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.  

Responsibilities and Duties

• Constantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core Values
• Triage, diagnose, and provide solutions to most complex configuration issues with Dynatrace solutions and non-Dynatrace integrations
• Strategise on the overall technical objectives and long-term goals of the customer and their business and strategic objectives
• Provide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer’s footprint
• Be the customer’s advocate by knowing their goals and use cases, then suggesting process improvements, product adoption, configuration, and additional features to meet their requirements
• Provide web-based training to user groups to support organisational adoption
• Undertake discovery and education activities to identify opportunities for Dynatrace usage across organisational functions and processes
• Function as a frontline technical resource for “best practice” and informal customer questions
• Engage with Dynatrace customer support as a customer advocate to ensure speedy resolution of customer issues
• Engage with Dynatrace Product management as the customer advocate on product roadmap discussions
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Maintain current functional and technical knowledge of Dynatrace products and services
• Help to document best practices in developing and using Dynatrace
• Provides insight, advice, and ‘street credibility’ with technical teams to understand technical issues and possible workarounds.
• Has deep understanding of customers’ infrastructure, architecture, and business/regulatory requirements to speed up resolution.

Key Accountabilities:

• Provide Level 2 Customer Support for Marine in APAC for Subsidiaries, Distributors, Service Partners and Customers.
• Responsible for Marine Product Support.
• Support the Customer Care Center Duty Manager.
• Attends to all technical enquiries and work with Factory's Level 3 and R&D.
• Provide leads and support to After-Sales Dept.
• Coordinates service recoveries, support installation and commissioning.
• Provide on-site investigations/troubleshooting in the APAC region when required.
• Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
• Coordinates with Failure Analysis Center to carry out FAC as required.
• Any other Support Requirement to the region.

Qualifications and Skills:

• Minimum Diploma/Degree in engineering (Mechatronics, Mechanical or Electrical/ Electronic)
• At least 5 to 10 years working experiences with high level of experience/ expertise and sound knowledge of Marine and Diesel engines, components, and systems.
• Experience in ship building industry an advantage.
• Good knowledge of Customer Service/ After Sales matters
• Ability to understand electrical and mechanical drawings, specifications and documentations.
• Good coordination, troubleshooting, logical- and analytical skills
• Good computer skills and good familiarity with relevant software and information sources
• Strong drive and initiative with the ability to work under pressure and highly independent
• Good and professional communication (fluent English in speaking and writing), interpersonal and leadership skills.
• Able to travel when required.

Description of the Role:

The Service Sales / Project executive / Engineer MUST at all times maintain confidentiality of all prices and plans and SHALL NOT disclose confidential information without the approval of the Senior Manager and or management.

Key Tasks:

· To assist the Sales / Service Manager / Assistant Manager in developing, review, and execute service sales plans to generate new business with new accounts.

· To follow up on any request for site visit and capture ALL necessary information related to follow up on the sales / tender.

· Conduct cold calls, site visits and customer integration.

· Provide quotations and submit proposals to customers on a timely basis.

· To carry out costing for review of profitability of each customer’s account and develop plans to improve margins. (Have to understand the market trends)

· To follow up on the sales strategy – collaborate in the setting & delivery of business plans to achieve sales targets.

· Follow-up on all sales inquiries, tender and RFQ.

· Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and update the Sales Manager / Assistant Sales Manager

· Prospecting and developing business across country.

· Analyse competition landscape, market trends and customers’ expectations and plan for strategic and tactical actions.

· “One Face to the Customer “over the entire Service Sales & Execution timeline. This includes all pre sales activities including contract signature until final Servicing and customer handover of generator set

· Coordinates with the purchasing team and the needed supply chain, lead times and cost for project relevant key components that need to be sourced locally. Updating the database regularly to ensure that ALL information on parts/materials and customer’s information.

· To follow up on ALL requirements on documentations submission when running projects / submission of tenders and have them updated.

· Coordinate with the operations team when required on issues for follow up

To follow up as directed and coordinate all post sales activities as part of the maintenance schedule plan, which starts from

Requirements:

Education

· Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.

Knowledge / Experience / Others

· At least 1 years of working experience in Power Generation industry.

· Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.

· Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization.

· Possess strong hunter mentality, business sense and industry expertise.

· Personal competencies.

· Driving license is preferable.

· Excellent communication, sales, and customer service skills.