• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Job Description

Planning & Administration

• Forward planning of service interventions based on service plan schedules / orders from service sales engineers regarding planning of next service intervention with Team Lead

• Allocate service jobs based on clearly defined competence levels

• Plan service interventions based on priority list to improve operational efficiency

• Update MS Calendar on planned schedules and set reminders for all stakeholders to receive the service planned job

• Communicate and coordinate with Customer on Safety Induction Course plan dates to attend before actual job attendance

• Ensure that invoice is issued immediately once the job is completed

Service Rescheduling

• Coordinate with the Customers on open service date and re-deploy technicians to the allocated re-scheduled service date

• Schedule to close services jobs immediately when jobs are completed

Customer Value through proactive communication with customers:-

• Communicate schedules with Customers, Service Sales Engineers or Equipment Sales Engineers & other stakeholders.

• Improve Customers' response through effective coordination

• Understand and resolve Customer concerns to ensure customer satisfaction and improve NPS

Service Operations Administration

• Create Service Order in COPS and prepare commissioning report

• Follow up with service jobs and activities assigned with Team Lead

• To handle service call request from both internal and external Customers

• Follow up and confirm spare parts availability for all assigned jobs with Team Lead

• To ensure and follow up with technicians fully execute and close their service order via MAM2

• Submission and coordination of Risk Assessment, Permit to Work, Method of Statement etc to the Customer before job commencement

• Arrange for technicians to attend to Safety Induction Course at Customer's site

• Arrange for renewal of Jurong Island entry pass for all technicians

• Arrange delivery of spare parts to Customers who are located at Jurong Island

• Issuance of delivery order and Form of Acceptance upon request from Customers

• Handle Customers' COVID-19 declaration on PTW, collection of ART result from technician for declaration and access to site

• Escalation at an appropriate level to resolve customer concerns in order to update the management about daily operations

• To backup the planner who are on vacation

Qualification and Requirement

• Diploma / Degree in any engineering discipline

• Relevant experience from service industry and good computer skills.

• Good Communication - Speaks clearly and persuasively in any situations; Listens and gets clarification; Responds well to questions.

• Customer oriented and focus

Personality

• Organizational and Time management skills.

• Dynamic & flexible.

• Must be self-motivated and able to work under time constraints.

• Able to get things done with minimal supervision.

• Team player with strong communication skills.

• Excellent interpersonal skills.

• Empathetic communicator, able to see things from the other person's point of view.

• Basic $3,500 - $4,500

Salary $2800 ~ $3500
♦ 830am - 5pm (Monday – Friday)
♦ 830am - 4pm (Saturday)

Job Description:

• Assist Electrical Engineer on Hands on for electical testing on equipment.
• Understand the operation of various electrical equipment and systems.
• Supervise maintenance electrical activities.
• Willing to learn and have positive attitude towards electrical learning.

Requirements:

• Diploma/Degree in Electrical Engineering or related
• Fresh graduates are welcome

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

•⁠ ⁠Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)

•⁠ ⁠Maintaining a positive, empathetic, and professional attitude toward customers always.

•⁠ ⁠Ensure customer satisfaction and provide professional customer support.

•⁠ ⁠Acknowledge and resolve customer complaints

•⁠ ⁠Handle requests, feedback, and queries professionally

•⁠ ⁠Provide technical advice to the customer

•⁠ ⁠Any ad-hoc duties as assigned from time to time

Requirements

•⁠ ⁠Working hours : Saturday to Wednesday 12.30pm to 9.30pm (Remote working during weekends and after company operating hours)

•⁠ ⁠At least Diploma, Advanced Diploma, Bachelor’s Degree in Business Administration or equivalent

•⁠ ⁠0 - 2 Year(s) related working experiences

•⁠ ⁠Ability/readiness to work on weekends and weekday evenings

Salary: Up to $3,300 + AWS + VB

Working Hours: 5.25 days work (alt Sat)

Working Location: Senoko

(Company transport provided at Admiralty MRT Station)

Job Scope:

• Handle and resolve customers' enquiries/complaints in a timely manner
• Raise work orders and prepare quotations
• Liaise with stakeholders, customers, and customers on servicing matters
• Update customers on servicing schedule and vehicle collection
• Ad-hoc duties as assigned

Job Requirements:

• At least 1 year of relevant experience
• Proficient in MS Office
• Knowledge in CRM system will be advantageous
• Willing to work overtime when required

Interested candidates, please click APPLY NOW or email your CV over to [email protected]

Please be informed that only shortlisted candidates will be notified

EA Personnel Name: Lim Li Yun, Sherlyn
EA Personnel No: R23118942
EA License No: 15C7752

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

• Responsible for inspection and servicing requirements for fire-fighting equipment (e.g. Fire extinguishers, etc.)

• Responsible for inspection and servicing requirements for fire-safety systems

• Attend to work onboard vessels , inspection on FFE and LSA

• To carry out maintenance on fire protection equipment

• To prepare document all works as required to fulfil class society and regulatory requirements (eg. prepare certificates)

• Any other reasonable task required by the Company

Job Overview

As a Technical & Service Manager in the automotive trade, this role is to oversee the technical operations and ensure excellent service delivery. You will manage the technical and service departments, aiming for efficient operations, outstanding customer service, and compliance with industry standards.

Job Description

• Lead and supervise technicians, mechanics and service advisors to achieve the Departmental growth and profitability through excellent customer service, and right first time diagnosis and consistent quality repairs.
• Responsible for efficient operation.
• Support and maintain cordial relationship with principal in providing technical administration and support Sales as well as aftersales to achieve profitability and customer satisfaction.

Duties & responsibilities

• Participate in preparing the Company's annual budget for New Vehicles preparation.
• Prepare and formulate the strategic plan to achieve the Company's objectives with effective Vendors management.
• Manage and supervise efficient New Vehicle preparation with quality deliver in meeting customers delight.
• Coordinate and liasion with factory on the management and implementation of all technical information, product investigation, service bulletins, service campaign and safety recall.
• Provide guidance and training to maintain high performance and productivity.
• Foster a positive environment that promotes teamwork and continuous improvement.
• Supervise vehicle diagnostic, repairs and maintenance.
• Ensure compliance with manufacturer specifications and industry standards.
• Address customer concerns promptly and effectively.
• Manage workflow and resources to meet service demands.
• Implement quality control measures for workmanship and safety.
• coordinate with suppliers for timely deliveries.
• Supervise the preparation and participation of annual principal's skills competition as well as Distributor Award.
• Maintain of Quality Assurance programs such as ISO9000, 5S, Customer Satisfaction Index, Customer Complaints and Service Dealers performance audit.
• Monitor all WIP vehicles are meeting deadline.
• Attend to customer complaints and provide effective service recovery.
• Implement and maintenance of workshop 5S effectively.

Qualification

• Diploma or Degree in Engineering / Business Administration / Automotive / Mechanical Engineering
• 5 year's experience
• Valid Singapore Class 3 license

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Health insurance

Must be willing to work in Tuas area.

We regret that only shortlisted candidates will be notified.

Dornier MedTech, a wholly-owned subsidiary of Advanced MedTech Holdings, with manufacturing headquarters in Munich, Germany, is a medical device company known for its pioneering technologies and revolutionary therapies in urology. Through its deep rooted spirit of entrepreneurship and excellence, Dornier continues to spearhead innovations in urology, developing some of the highest quality urological devices on the market today.

As the pioneers of the Extracorporeal Shock Wave Lithotripsy (ESWL) non-invasive kidney stone treatment method and leader in Holmium laser urological equipment, Dornier MedTech is one of the most trusted names in the industry. Working closely with physicians and patients, Dornier is committed to improving lives through game-changing innovations in medical technology.

This role will is responsible for the management of all service and support issues as well as field related upgrades, changes and modifications.

Job Responsibilities

• Perform on-site troubleshooting, installations, start-ups, maintenance, repairs and updates/upgrade of the ESWL/ESWT and LASER systems
• Plan, schedule and perform periodic preventive and corrective maintenance to ensure that the Products continue to perform reliably
• Respond to unscheduled service calls
• Provide technical support and service training to distributors and local customers
• Update records of installation and device history and manage the final acceptance certificate database
• Track and record all returned goods authorization and manage all warranty and contract claims
• Monitor and perform tools maintenance and calibration
• Coordinate with manufacturers on technical and service-related issues
• Recommend and manage replacement spare parts sales or optional hardware for system upgrade or conversion
• Create and update training materials to maintain the relevance to the software/hardware ofthe current models
• Support product demonstrations, seminars, workshops, tradeshows, conventions, and exhibitions related to Company’s products
• Liaise with vendors on technical purchases

Job Requirements

• Degree/Diploma in Biomedical or Electrical/Electronics Engineering

We regret that only shortlisted applicants will be notified.

As Customer Service Representative, you will be responsible in order processing with high level of accuracy and timeliness.

Your Focus

• Order management: order entry, provide order acknowledgements to customers/affiliates
• Set up customer info records for order entry; listing, customer material no & description, price, etc
• Co-ordinate the creation or extension of new sold/bill for us in plants
• Raise SAP Notifications for customer complaints
• Issue debit and credit notes with compliance to approval process
• Arrange courier of customer pre/co shipment samples
• Input Late order reason (LOR) for orders with late delivery
• Handles inter-afffiliate transfer pricing quotes
• Liaise with customer on order changes, enquires and any request.
• Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
• Handle shipping and regulatory related documentations
• Negotiate Letter of credit
• Generate ZOOGN report for shipping

Requirement

• Minimum Diploma in Business Administration, Supply chain, Logistics or its equivalent.
• Minimum 1 year of customer service or supply chain experience in a manufacturing or trading environment
• Good written and communications skills
• Attendion to details

Working hours: Monday to Friday - 8.30AM to 5.00PM

Working Location: 4 Chin Bee Drive (2 bus stops from Boon Lay interchange)

Roles & Responsibilities

Required Skills:

• A logical and systematic approach to work;
• Good time management ability;
• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
• Commercial awareness and numeracy skills;
• Negotiation and analytical skills;
• Some degree of IT literacy and the ability to handle electronic data;
• The ability to manage change;
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
• A positive attitude to continued learning.

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 1 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
• Experience in Chemical Industry is an advantage
• Familiar with business softwares: WMS/EOS/JDA/SAP is preferred.
• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent

Responsibilities:

• Liaise with clients for after-sales service, repair evaluations, safety, replacement parts and documentation.

• Carry out inspections, repairs and servicing onsite independently with minimal supervision or remotely, potentially at short notice.

• Prepare service reports and record all information and findings gathered while carrying out the task on/offsite.

• Record time spent with brief description of work carried out on a day-to-day basis as well on the standard Service Engineer Time Sheet.

• Ensure that all documents are signed and copy kept for invoicing purposes.

• Attend training, medical checks, courses or perform any other tasks as assigned by Service Manager.

• Ensure compliance to relevant government regulations and company’s quality, safety, health and environmental (QSHE) policies, practices and procedures at all times.

Requirements:

• Technical/Vocational education with min 3 years experience in the marine/offshore industry.

• A team player with the ability to work independently as well as in a team.

• Good communication skills, meticulous, resourceful, able to multi-task.

• Experience with mechanical equipment preferred.

A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services that protect people and vital resources. With annual sales of $13 billion and 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. www.ecolab.com

Job Responsibilities:

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Handle export shipments for intercompany and direct overseas customers.
• Prepare the shipping document for local and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from local customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by manager.

Requirements:

• At least a Diploma in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Handling chemicals documentations and deliveries.
• Able to work in a fast pace environment.
• High level of problem-solving skills; Organized, Quality / Meticulous.
• Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.
• Proficient in SAP.

Responsible as Techanical Support Leader for Global Operations.

Skill requirement - good team player, problem solving, troubleshooting, commissioning of industrial, marine hydraulics, pneumatic & mechanical related services & products.

Well understanding about Structural Engineering & Welding Process for fabrication.

Key Duties Include:

- Able to read P&ID drawings, prepare techanical proposal for tender purpose.

- Responsible for engineering services_troubleshooting, commissioning of industrial, marine hydraulics equipment & components.

- Perform defect investigations, site surveys to define scope, feasibility of the jobs. Conduct & monitor inspection / test of hydraulic & mechanical equipment and systems.

- Well knowledge about ISO system and Risk Assesment System. Define and implement preventive maintenance plan, schedule on equipment, machinery in the workshop and job locations.

- Responsable to maintain the workshop, assest, equipment etc in good order & maintenance of good housekeeping at all job locations.

- Report and document the activities carried out in the line with the documentation requirement of the company.

- Follow necessary safety regulations, applicable work instructions, operating procedures, method statment, etc. as required in carrying out the jobs. Use of proper PPEs, Spares, tools, equipment and accessories to the optimum utility.

- Knowledge to use Xero System & audit of materials inventory.

- In matters concerning tendering and overall operational / marketing activities such as Operational project costing, Negotiation and Procurement activities, subletting of company appointed external agents, Responsible for compliance with Governments HSE and Labour regulations in the countries the company conduct business. Developing the company services to other regions will be the primary duty and take precedence.

ChampionX has an immediate need for a Process Technician I located in Singapore. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What You will do:

• Maintains a safe and clean working environment. Ensures that equipment is maintained in good operating condition and that employees are trained in proper safety procedures before operations.
• Notifies appropriate plant personnel in emergency. Takes emergency action on own authority according to standard operating procedures.
• Reports to the Production Supervisor or shift group leader and communicate with the other units on the shift to meet all manufacturing priorities and customers’ expectations.
• Works closely with the Group Leader, DCS Board Operators, and other Unit Operators to fulfill daily activities.
• Operates batch processing equipment which may include pumps, valves, manual charges to the reactors, transfers to or from storage tanks, vacuum systems, pumps, charging systems, bulk loading and packaging systems, forklifts, etc.
• Supports the Unit DCS board operator with the controls and monitoring of the process and operations of unit equipment.
• Ensures line-ups are correct before materials are transferred or charged.
• Update batch data, Field logging and Material records on Digitalized equipment provided.
• Enters Batch Data into SAP for products and raw materials.
• Reports thorough safety and operational information to the next shift during shift changes.
• Performs daily, weekly, and monthly unit inspections.
• Ensures process equipment is maintained through the work order system.
• Loads and unloads bulk shipments of raw materials and finished products. Ensures that outgoing products are tested and shipped in drums or bulk according to specifications and regulations.
• Labels and placards packaged material in accordance with company policy and government regulations.
• Assists with the proper handling of plant / unit wastes as necessary.
• Supports the guiding principles of Responsible Care to continually improve Championx EHCP plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products.
• Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties.
• To run and ensure optimal operation of utility system such cooling tower water system, vent scrubber, flare, air compressor, nitrogen and etc.
• Supports process improvement initiatives.
• Supports plant commissioning, start-up, shutdown, project implementation and maintenance activities.

Minimum Requirements

• 2 – 4 years of related chemical production experience
• Batch manufacturing experience is a plus
• N Level/O level /NITEC/Diploma in Chemical Engineering or equivalent
• Self-starter with a strong focus on safety and quality
• Effective team player with good problem-solving, interpersonal and communication skills
• Ability to work 12-hour rotating shift
• Knowledge of emergency response in relation to handling to chemical spills, fire and medical situations.
• Applicants must be willing to work in Jurong Island

Overview

This is a customer-facing role where you will act as a brand ambassador at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).You will guide visitors through each experience zone, showcasing Hyundai Motor Group’s brand philosophy, products and values, ensuring high-quality customer experience and service for every visitor.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!

Roles & Responsibilities

Customer Experience (CX) & Customer Service

● Welcome and guide visitors through various HMGICS experiences (Vehicle Displays, Smart Farm, Sky Track, etc.) while embodying the brand philosophy, values, and product knowledge.

● Confidently and engagingly introduce and explain experiences at the cx space, ensuring exceptional customer service standards are upheld in every interaction.

● Maintain and operate vehicles, equipment, and devices within CX areas, adhering to safety, emergency response, and inventory management protocols.

● Execute administrative tasks related to the customer experience, including but not limited to documentation and record-keeping.

● Conduct guided tour programs for visitors, providing informative and enjoyable experiences.

● Host VIPs throughout CX spaces, ensuring their needs and expectations are met with the highest level of service.

● Provide coverage for CX zones as needed, stepping in for other team members when required.

● Set up stations and ensure operational readiness to facilitate smooth customer experiences.

● Perform any Ad-Hoc tasks by management

Requirements

● Diploma or A-Level qualification

● Both entry-level and experienced individuals are welcome to apply

● Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as in the airline, retail and hotel industry

● HMGICS Gurus must embody confidence, curiosity and intelligence

● Well-groomed, able to speak in eloquent and professional language

● Strong interpersonal skills, proactive and curious

● Knowledge of and interest in the automobile industry will be beneficial

● Proficiency in English is required

● Proficiency in Korean and Mandarin will be beneficial, as position may require communication with international visitors

● Five days work week including weekend and public holidays

Benefits

● Training and Development such as Customer Service Experience, Brand and Product, Presentation, Public Speaking, Grooming

● Robust rewards system for high-performing employees

● Oppourtunity for overseas training

● Medical Insurance

● Incremental Annual Leave

● Career growth

● Meal and transportation allowance

● Uniform will be provided

● Diverse and positive work culture

● Company outings

About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. Watch our vision here: https://hmgics.sg/

Principal Responsibilities

• Accountable for compliance with safety, health, environmental, quality and relevant industry standards.
• Responsible for the maintenance of Electrical, Instrument and Analyzer in the plant
• Responsible for trouble shooting the plant Electrical, Instrument and Analyzer issues
• Accountable for supporting the MOC process
• Responsible for ensuring Permit to Work process is followed and adhered before it is approved
• Responsible for compliance to all Procedures, Routines, Logs and other Operational Processes
• Responsible for providing technical support during pre-commissioning/commissioning and start-up
• Work closely with the Maintenance Team to resolve day-to-day Electrical, Instrument and Analyzer problems
• Work with Maintenance Team to supervise and implement the works according to the schedule and requirements
• Support process improvement, productivity and reliability projects
• Able to identify the different types of instrument cables and work according to the specifications
• Basic Knowledge about different types of control valves/Field transmitters-construction and
• maintenance.
• Must be familiar with test equipment like Multimeter, Loop calibrator, Pressure calibrator etc., Able to troubleshoot the instrument loop problems.
• Able to work long hours during emergencies to complete the work.
• Attend to emergency call-out and provide night-shift support during plant start-up and shut-down period
• Accountable for the supervision and execution of day to day Electrical, Instrument and Analyzer maintenance activities including PM / CM
• Accountable for the planning, supervision and execution of maintenance and TAR Electrical, Instrument and Analyzer activities
• Responsible for pre-comm & commissioning activities for new projects
• Participate in audits (internal & external) and accountable in closing corrective action items
• Participate in Root Cause Analysis investigation and accountable in closing action items
• Appointed as acting Site Supervisor when situation arises
• Any other day to day operational matters as required

Requirements

• At least 3 years Operational experience with demonstrable exposure to process plant operations and site-based activity or equivalent.
• 5 years E&I experience in Chemical Process Plant.

About the role

Manages team of primarily entry and intermediate professionals or team leaders of Technical / Business Support or Production / Maintenance employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work). Supervises a team of Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

Key Responsibilities:

As a Service Manager, you’ll be responsible for:

• Coordinates, prioritize and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
• Forecast, monitor and document financial performance against plan
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Manage end-end service delivery processes from renewals of contracts to service delivery and account receivable with aid of systems such as SalesForce, Smax, SAP
• Manage a team of service technicians direct reports, and a few in-house subcontractors
• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs and emergency service calls
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice
• Manage inventory, accounts receivable and bad debt
• New Chiller Coordination from site, including Inspection, Logistics, Unloading, Loading, Installation, Pre-commissioning, Commissioning, Extending Warranty to AMC support
• Responsible for contract renewals and simple repair quotations process
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
• Drive EH&S initiatives, create EHS awareness and monitor compliance
• Responsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branch-level
• Ensure adoption of tools by team in daily operations such as Salesforce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal bot

Requirements

We are looking for people who are good in Service & Account Management. If this is you, get in touch.

As a minimum you must have:

• 3 to 5 years’ experience in managing people/team.
• HVAC experience preferred.
• Bachelor’s degree in Mechanical, Electrical or Business discipline
• Sets day-to-day goals and objectives for team members.
• Problems faced may be difficult, but typically are not complex.
• Explains policies, practices, and procedures.
• Work in a structured way in a fast-paced changing environment with tight deadline
• Work independently and in a cross-functional team.
• Flexible and result-orientated attitude

JOB SCOPE :

Business Engagement & Collaboration

• Data & KPI logic owner for customer and marketing related data and KPIs within data lake and refinement layer based on Salesforce & other CRM, Salesforce Marketing Cloud, Google Analytics, Website traffic, Media performance Tools
• demand process management and data onboarding of customer and marketing related data into Overseas datalake (eXtollo/SHIELD)
• Collaboration and logic alignment across stakeholders (HQ, Region, Markets), synchronization of regional and market level data processes in connection to data onboarding and KPI adaptations
• Understanding and continuous improvements on marketing & customer data landscape
• Work on the Lead Standardization across the region to update to the latest setups from the markets and according to the guidelines from HQ.
• Sparring partner for region, markets, HQ and other key stakeholders to train them on KPI logic, data understanding and steering business with these KPIs
• Connecting teams and initiatives between data activation/reporting team, data stewards, IT, process managers and product owners
• Align all stakeholders from regional marketing, markets, process owners, system owners, reporting team and IT to ensure that business requirements are adequately
• gathered, defined, documented and communicated
• Collaborating with architect, engineers, and organizational leaders to identify opportunities for data improvements, recommend process and system enhancements
• Ensure fulfilment of market- as well as regional business requirements (quality, timeline and budget) by translating the user stories into deliverable tasks

Data availability & KPI development

• Ensure with technical owners of SHIELD and refinement layer (UDM) a consistent data flow and data availability (e,g, in time, accurate, consistent)
• Standardized KPI logic development for customer and marketing related KPIs in close collaboration with process managers & business owners
• Ensuring KPI availability for the Region Overseas Reporting Suite (HeliOS) and local data products
• Ensuring that new or changed data points are known to relevant user group and reflected in KPIs and reporting
• Evaluation and improvement on existing products (e.g. UDM, marketing KPIs, customer KPIs, HeliOS)
• Ensure that all requirements and deliverables are scalable and reusable across all markets in region Overseas

JOB REQUIREMENTS:

• Business or IT education qualification
• 3+ years’ relevant experience in working with customer & marketing related data e.g. from Salesforce or similar CRM systems, Google, etc
• Minimum 3 years of work experience with data touchpoints in agile environments
• Basic understanding of marketing KPIs and terminology
• Strong analysis and troubleshooting skills (i.e. bug fixing and L3 support)
• Experience in SQL, Python and R for data analytics (expert), working within agile development process & systems like Jira, Confluence, Asana and others
• Working experience with Microsoft Azure and Databricks or similar
• Understanding of data modelling concepts like entity-relationship models
• Strong communication skills written and verbal
• Capability to translate and abstract IT solutions into business terminology to connect both worlds and stakeholder groups

This is a 3 years' contact position based in Singapore. We regret to inform you that only shortlisted candidates will be notified.

Role and Responsibilities

• Meet & Greet client(s) on the first day of training

• To conduct facilities & safety briefing to client(s)

• To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training

• Interacts with client(s) and answers all customer questions especially on course requirement

• Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork

• Security clearance submissions to stakeholder(s) for approval

• Long term pass application submission for internal customer(s)
• Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
• Assist E-entry visa application for client(s)

• Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)

• Support on lodging and logistic for client(s)

• Pre-training package information to be sent prior to training

• Send calendar invite to client(s) for meeting(s) and/or other matter(s)

• Coordinates and schedule media tour(s) and/or site visit(s) planned

• Relays information regarding advisories or memorandum(s)

• Monitor and answer any inquiries about products, training and services received via phone, email and online

• Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
  Send survey email to client(s) daily and approach client(s) to share their feedback
• Inventory check and requisition
• Manage the customer lounge hygiene and supplies in order

• Support administrative matter(s) request by client(s)

• Planning, coordinating and organise meeting(s) for stakeholder(s)

• Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out

• Incoming and outgoing courier services
  Responsible in accommodating training booking request(s) submitted by airline planner(s)
• Responsible in planning airlines training roster in the Gemini system
• Publish Instructor(s) and Airline(s) confirmed training schedule(s)
• Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
• Resolve scheduling and instructor qualification conflict(s)
• Ensure all event(s) are assigned to appropriate regulation(s) 
• Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
• Liaison between internal and external customer(s) for classroom booking request and instructor’s assignment
• Any simulator delay/Aircraft on ground, to notify the respective customer(s)
• Ensure crew name(s) are assigned to the training session(s)
• Responsible to review the journey log on the last day of the month
• Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
• To ensure smooth daily operations of pilot training(s)
• Respond to queries from instructor(s), crew/customer(s) and other relevant parties
• Any other duties as may be required

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

• Ensure standards for food quality and preparation
• Co-ordinate with logistics department for timely collection and delivery schedules
• prepare dally delivery list for frozen meats and others
• Manage all frozen meat delivery and assist to production and others
• Able to multi-tasks and dwork under pressure
• Able to handle heavy stuffs around 20-30kg
• Able to work long hours and work on weekend

QUALIFICATIONS

• Physically fit
• Able to work in cold environment
• Class 3 Licence
• Forklift Licence (if have is a plus point)

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments