Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Position: Marine NavCom Service Engineer/Radio Surveyor

As GMDSS Radio Surveyor, you will be performing accurate radio survey onboard the vessel as per IMO Regulation for all GMDSS radio equipment.

• After carrying out the radio survey with no error, you are responsible to issue the certificate and checklist to Class Surveyor and Master.
• Provide advice on GMDSS equipment for safety navigation and conform to IMO, SOLAS and non-SOLAS rules when applicable.
• Prepare survey report or spectral analysis or site scan when applicable.
• Timely renewal of Class accreditations, and get new Class approval when required.

As a Marine Navigation and Communication Service Engineer, you will be responsible for providing technical support and services related to marine navigation and communication systems.

• Install, configure, and troubleshoot marine navigation and communication equipment.
• Perform regular maintenance and repair works on navigation and communication systems.
• Conduct inspections and testing of equipment to ensure safety and quality compliance.
• Provide technical support and guidance to customers regarding system operation and functionality.
• Prepare and submit detailed service reports and documentation.
• Stay up-to-date with industry trends and changes in navigation and communication technology.
• Communicate with customers, vendors and all other stakeholders to complete the jobs.
• Understand and follow safety and quality procedures without fail.
• Serve as IT in-charge for the office premises.

Job Requirements:

• Completed an Electronics & Electrical engineering degree
• Possess a valid GOC or General Operators Certificate
• Minimum 2 years of experience as Radio Surveyor onboard the vessel
• Minimum 5 years of service experience troubleshooting ship navigation/communication equipment.
• Knowledgeable on all IMO regulations regarding Radio Survey requirements.
• Strong knowledge of various marine navigation systems, such as GPS, radar, AIS, and ECDIS
• Must be physically fit with excellent problem-solving and analytical skills.
• Good communication and organizational skills.
• Able to plan and work independently and in a team.
• Willing to travel and work onboard ships and other sites as required
• Woking hours: 44 hours, 5.5 days per week

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Prepare and send serving quotation, invoice and etc.
• Update driver ETA
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Job Description:

· Supervise and lead a team of customer service representatives, providing guidance, training, and support to ensure high-quality customer interactions.

· Develop and maintain positive relationships with customers, addressing inquiries, concerns, and complaints in a timely and professional manner. Act as the primary point of contact for escalated customer issues.

· Communicate with customers to identify their needs / expectations and make appropriate adjustments to meet those needs.

· Facilitate communication between internal departments such as operations, sales, and warehousing to coordinate customer orders and resolve issues efficiently.

· Track and analyze customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement and implement corrective actions as needed.

· Continuously evaluate and streamline customer service processes and procedures to enhance efficiency and customer satisfaction. Implement best practices and innovative solutions to optimize service delivery.

· Ensure compliance with company policies, procedures, and regulatory requirements related to customer service and logistics operations.

· Preparation of periodic status meetings with management

· Gather and analyze customer feedback through surveys, interviews, and other channels to identify areas for improvement and make recommendations for enhancing the overall customer experience.

· Provide ongoing training and development opportunities for customer service team members to enhance their skills and knowledge of logistics processes, industry trends, and customer service techniques.

· Collaborate with external vendors and service providers to ensure seamless coordination of logistics services and address any issues or concerns that may arise.

· Monitor the customer’s payment status.

· Involve in company marketing efforts. Contribute to the development of strategic initiatives and long-term plans for improving customer service operations and driving business growth in the logistics sector.

Requirements:

· Min Diploma in related discipline

· At least 3 years of experience in leadership role Logistics industry or freight forwarding industry.

· Possess project and time management/ time allocation and organizational skills

· With drive for high performance and prioritize customer satisfaction

Benefits

• Free staff meals
• In-house gym facility
• Short walking distance from Tuas Link MRT
• On job training provided

Job Responsibilities

• Perform coffee equipment’s preventative maintenance
• Diagnose equipment problems and recommend solutions to resolve
• Handle delivery, installation, relocation, and removal of equipment and accessories
• (Include all connection fittings required on-site that belong to company assets)
• Site inspection for new Installation & additional requirements
• Perform scheduled standby duty to handle service calls/messages from the service phone or Tech
• supervisor after office hours
• Observe and comply with the Company’s Standard Operating Procedures (SOPs)
• Report active schedule to Tech Supervisor/Admin
• Provide training to customers on machine usage and maintenance
• Calibration for Manual/Auto Coffee Grinder
• Any ad-hoc duties as assigned by the Manager

Job Requirement

• Minimum National ITE Certificate (Nitec) in Mechanical Engineering / Electrical Engineering or relevant.
• Minimum one year of relevant working experience handling installation and maintenance of F&B equipment
• Possess Singapore Class 2B or/and 3 driving license is preferred
• Ability to understand equipment drawings and diagrams
• Physically fit to manage bending, lifting heavy equipment, and working in confined spaces
• Basic computer knowledge to work with Microsoft Excel, Word, and handheld devices during
• operation
• Good interpersonal and communication skills
• A meticulous, honest, organized, and fast learner
• Ability to work independently as well as in a team environment
• Ability to multi-task and prioritize to meet tight deadlines to achieve the required targets

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Responsibilities & Duties:

• Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints. Forward customer sales enquiries to Sales Dept. for follow-up.
• Co-ordinate with Operations Dept. to respond to customer queries regarding on-going jobs and projects.
• Schedule jobs with Operations staff.
• Prepare quotations and send to customers.
• Track and monitor completion of jobs in the RVS (River Computer System).
• Confirm jobs are “CLOSED” in RVS based on receipt of signed Delivery Orders.
• Produce Purchase Requisition and coordinate with Procurement for Purchase Order to supplier/vendor.
• “CLOSED” means job is completed and required documents are sent to Accounts Dept. for billing.
• Other ad-hoc activities as assigned.

Requirements and Qualifications:

• Candidate possess at least a Diploma / Bachelor's Degree in related fields.
• Customer service experience will be an added advantage.
• Organizational skills / Negotiating skills / Empathy / Patience / Good communicator
• Proficient in Microsoft applications software.
• Able to work independently in a fast-paced environment.
• Collaborative and able to complete tasks in a timely and accurate manner.

• Full Time Position
• Work Week: 5.5 Days (Saturday WFH)
• Working Location: 6 Tuas Ave 20, Singapore 638820

Responsibilities:

· Service and repair of machinery (Crane, Forklift, MEWP, Concrete Pump, Container Stacker, etc...)

Requirements:

· PR or Singaporean (with a driving license will be an added advantage). Malaysian Citizens are also welcome to apply for full-time positions.

· With Diploma or Nitec in Electrical Engineering or equivalent will be an added advantage.

· At least 1-year working experience as a service technician preferred.

· Strong technical knowledge and troubleshooting skills.

· Ability to read and interpret technical manuals and diagrams.

· Good interpersonal and communication skills

· Working hours 0830 to 1730 (Monday to Friday), 0830 to 1230(Saturday)

· Basic salary+OT

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]

Location: Ubi

Salary: Up to $3500

Working Hours: Mon - Fri and Alt. Sat

Mondays to Fridays: 8.00am to 7.00pm, Alt. Sat: 8.00am to 1.00pm

Industry: Premium Automobile

Responsibilities:

• To ensure overall customer satisfaction with aftersales service.
• To execute the core processes for service activities.
• To oversee and supervise the work of the team's technicians and ensure that they work in an efficient and professional manner.
• To liaise with other departments in ensuring that customers' needs are met; on-time delivery, customer treatment, quality of repair, reasonable cost, etc.
• To provide initiative to ensure smooth and efficient operations.
• Other duties as and when assigned.

Job Requirements:

• At least diploma, 'A' Levels, NTC 2/3 or equivalent.
• At least 2 years experience in the automotive service industry as a service advisor or related experience.
• Good communication and interpersonal skills.
• Possess valid Class 3 driving license is compulsory.

To Apply >>

Please attach updated detail resume in MS WORD FORMAT (.doc file) with the following information:
1. Personal Particulars
2. Education
3. Work experiences (period of employment & job duty) in point forms
4. Last drawn salary in each employment

5. Expected salary
6. Reasons for leaving each employment
7. Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

Agent ID: R1439055

Technical Leadership:

• Lead and supervise a team specialized in On Site Recovery (OSR) operations, with a focus on insitu machining and repair services in the maritime sector.

• Provide technical guidance and support to ensure safe and efficient execution of onsite machining projects.

Project Execution and Management:

• Plan, organize, and oversee onsite machining projects including crankpin machining, line-boring, and surface machining.

• Ensure compliance with technical specifications, quality standards, and project timelines.

Tooling and Equipment Management:

• Manage a specialized inventory of tools and equipment required for insitu machining works.

• Coordinate maintenance, calibration, and readiness of tools to support onsite repair activities.

Technical Solutions Development:

• Collaborate with clients to understand their onsite repair needs and develop tailored technical solutions.

Job Responsibilities:

• Serves customers by identifying their needs and engineering adaptations of products, equipment, and services.
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers in a position to understand service requirements.
• Provides product, service, or equipment technical and engineering information by answering questions and requests.
• Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.
• Prepares cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel.
• Determines improvements by analysing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Complies with local legal requirements by studying existing and new legislation, and anticipating future legislation.
• To ensure the maintenance programs and rectification jobs are managed by a team of technical officers and technicians efficiently.
• To ensure all works carried out safely and/or in accordance with safety procedures.
• Any other tasks assigned by leader.

Qualification:

- Minimum Diploma in engineering.

- Able to guide and troubleshoot ACMV faults.

- Good communication skills both verbal and written.

- SG Class 3 Driving License preferred.

- Familiarity with office software and phone systems.

- Has a good safety mindset and displays good WSH behaviour.

- SG Class 3 Driving License preferred.

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• **Must have experience in Marine industry
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

Responsibilities:

• Responsible for day to day Diesel workshop management for repairs of commercial/ naval vessels
• Ensure engine overhaul processes are carried out effectively and productively in order to meet customer specifications and requirements
• Monitor and guide engineers and technicians to ensure they are strictly compliant to respective engine protocols, Critical Process Inspection (CPI), task sheets and processes stated in Diesel workshop handbook
• To oversee department overall projects to achieve engine delivery deadlines, targets and quality assurance.
• Strictly implement yard safety regulations and promote safety awareness by leading as role model

Requirements:

• Diploma or Degree in Marine or Mechanical Engineering
• Preferably 5-7 years of working experiences in yard or OEMs for diesel engines
• Able to perform troubleshooting on pneumatic, hydraulic, piping and basic electrical system with minimum guidance
• Able to handle mutliple projects for engine repairs and overhauls
• Knowledge on Engine overhauling and applied mechanics
• Familiarity with Engine Warranty, Claims and Job Acceptance related processes
• Able to supervise a team in both workshop and onboard vessels

Other Information:

• Location: Benoi Road (Island-wide transport provided)
• 5 days work week
• Working Hours: 7.25am-5pm

Key Responsibilities:

• Perform routine inspections, maintenance, and repairs on compressors and related equipment.
• Diagnose and troubleshoot mechanical and electrical issues with compressors.
• Replace or repair defective components and parts as needed.
• Ensure all work complies with safety regulations and company standards.
• Maintain accurate records of service and repair activities.
• Provide technical support and advice to clients regarding compressor operation and maintenance.
• Respond to service calls and emergencies promptly.

Qualifications:

• Proven experience as a Compressor Service Technician or similar role.
• Strong knowledge of compressor systems and components.
• Proficiency in troubleshooting and repairing mechanical and electrical issues.
• Familiarity with safety regulations and best practices.
• Excellent problem-solving skills and attention to detail.
• Good communication skills and ability to work independently.
• Relevant certifications or training in compressor maintenance is a plus.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

This resource will be tasked to provide after-sales service and new equipment installation support. Duties will include but are not limited to, repair/technical service for installed equipment, installation oversight, commissioning support, and chemical resupply support.

Training will be provided by a certified training center and on-site operational training at an ongoing installation.

This resource is expected to be based in Singapore and available to travel as needed.

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

Seeking a skilled panel beater to join our team.

-Repair and replace damaged vehicle panels

-Perform dent removal, welding and body alignment

-Prepare surfaces for painting and finishing

-Ensure quality standards are met

-Ability to work in a fast-paced environment.

Join us and help drive excellence in vehicle restoration.

Job Highlights

Immediate Hiring

Free staff meals

In-house gym facility

Short walking distance from Tuas Link MRT

Job Responsibilities

• Prepare sales orders, delivery orders, invoices and other necessary documents
• Attend to customers queries with prompt and professional service
• Ensure timely execution of customers’ orders
• Communicate with customers via various channels.
• Liaise with internal departments and/or third parties to process order requests from customers.
• Maintain good relationships with customers by providing excellent sales support and accurate product information.
• Handle and resolve customers feedback issues.
• Any ad-hoc duties as assigned by Manager.

Job Requirements

• Diploma in any relevant discipline
• At least one year of experience in customer service is preferred
• Customer-oriented with positive attitude and pleasant personality
• Excellent interpersonal, communication, problem solving and phone/email etiquette skills
• Can work independently in a fast-paced environment with minimum supervision

Description

• Maintain a good relationship with customer
• Answer incoming phone enquiries and email enquiries
• Updates of schedule, excel and inform relevant parties on the changes
• Prepare and send quotations, invoices and agreement to customers
• Able to support customers on phone regarding service agreement or quotation or payment issue
• Maintain database
• Schedule and update of servicing
• Send servicing, repair quote and invoices
• Update of driver eta
• Need to support in emailing work at times

Requirement:

- Must have at least 1 year working experience

- Able to work on 5.5 days (Sat - work from home)

- Must know MS Office

-Must be team player

Location: Woodland industrial park

Working hour: 8am to 5 pm

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams. 

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

Intern Customer Relationship Management
Porsche Singapore Pte. Ltd.

Porsche Singapore is excited to offer a Customer Relationship Management internship opportunity. The successful intern will collaborate closely with Porsche’s Marketing and Sales teams, gaining valuable hands-on experience in the day-to-day operations of CRM.

• Collaborate daily with the sales team to monitor Customer Satisfaction scores, track unattended leads, and ensure data accuracy.
• Address and troubleshoot all CRM inquiries in coordination with the Customer Interaction Centre team.
• Prepare customer databases for various initiatives, including birthday cards, Chinese New Year red packets, and Christmas EDM activations.
• Conduct database cleansing activities to meet the Data Quality Index KPI.
• Maintain data integrity by contacting customers to obtain any missing information.
• Update customer profiles and assist the sales team with reallocating sales consultants as necessary.
• Support the implementation of new reconsents and assist with any reconsent campaigns.
• Support the sales team in every car registration process, ensuring that delivery gift items are adequately stocked and provide a selection of gift options.
• Support the ordering of delivery gift items, including raising purchase requests, managing goods receipt, and ensuring timely delivery.
• Update the database with the latest customer data for all Qualtrics survey submissions.
• Assist in marketing projects and track the effectiveness of campaigns.
• Prepare relevant reports for management, including showroom traffic, lead funnels, sales conversions, test drive, and etc

• Undergraduate in Business Administration, Customer Relations, Marketing or any other relevant studies
• Past internship experience preferred
• Fluency in written and spoken English with excellent communication skills
• Proficiency in Microsoft Office
• Open-minded, organised, analytical and quality oriented, able to work independently
• Team oriented working attitude and intercultural understanding

Internship Duration: ASAP
Internship Type: Full-time / Part-time

Job Responsibilities:

• Responsible for Precious Metal forecasting, planning to be in-line with budget. Coordinating and reporting of Precious Metal position and liaise with refineries and other dept in the value chain.
• Ensure term and clause stated in the contract is abide.
• Process Sales order to factory based on Customer’s demand, update into ERP system, maintain customer order reports and follow up closely with production and customer on the order status.
• Co-ordinate with sales, product manager & production control planner to meet customer requested deadline and highlight any potential misses and follow up with planner on recovery plan.
• Process Previous Metal transaction for order and shipment in the ERP system. Verify and send pool account statement to customer on monthly basis.
• Co-ordinate with control planner, quality & warehouse to ensure shipment are met on time.
• Process RMA for all type of returns for customers.
• Monitor target expiry after shipped based on contract term.
• Manage OTD report and Forecast report.
• Track all orders and movement for records
• Attend to customer’s calls and inquiries.

Job Requirements:

• At least Diploma/ Degree in business Management or equivalent.
• Minimum of 3 years’ experience in customer service in a manufacturing environment.
• In-depth knowledge of ERP (SAP) system is required.
• Proficient in MS Office Applications.
• Ability to read, interpret and speak professionally.
• Ability to write clear and concise reports and correspondence.
• Ability to define problem/issues, collects data, establish facts and draw valid conclusions.
• Effectively bilingual in English and Mandarin (to liaise with Chinese speaking stakeholders).
• Positive and customer-centric.