Job Description

• Thorough cleaning of guest rooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.
• Notify the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done.
• Must be very responsive to guest requests and be able to communicate easily with them in English. A second language is a plus.
• Must be able to work a flexible shift. Bending and lifting are part of the job.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintain positive guest relations and ensure guest satisfaction at all times.

Job Requirements

• Good customer service, communications and interpersonal skills are a must.
• Preferably (at least) 2 years' experience.

Pet Groomer

Working days: 6 days (Monday closed)
Working hours: 11:30am-8:00pm (Weekdays) ; 10:00am -8:00pm (Weekends)
Salary: Basic $1700 - $2300 + OT + Commission (Gross up to 3000)
Address: Choa Chu Kang Ave

Responsibilities:
-Styling of dog’s fur
-Shower, brushing and drying of dog
-Cleaning of ears and buffing of nails
-Taking care and ensuring the health and safety of the dogs on premises
-Answering of the phone
-Taking down appointments
-Handing customer enquiries
-Selling products
-Overall cleanliness of the shop and products on display
-Involves the cleaning of poop and mopping of urine
-Cleaning of dog cages
-Sweeping the floor
-Clearing of rubbish
-Washing and drying towels
-Walking the dogs

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

The Service Management Delivery Lead provides expert knowledge to deliver activities across the business cycle phases: sell, build, run. Commencing with customer engagement and identifying business growth opportunities based on the customer needs and capabilities. Creates a commercially viable business case, overseeing the transition of business cycle phases into BAU and ensuring the service is delivered as per agreed SLAs and KPls through regular reporting and formal updates. The Service Management Delivery Lead focusses on activities related to delivery of continuous improvement of the customer service, managed via service improvement and service development plans. Also focusses on managing the customer relationship to ensure they receive the contracted service to the standard required throughout the contract term. Typically reports to the Senior Service Management Delivery Manager.

• Assists, advises and executes processes and activities for the financial governance of the internal customer portfolio including charging and budgeting of respective services (ensuring consistency of the final recharge values signed with the customer);
• Drives and maintains the identification of the business growth opportunities and creation of opportunities pipeline;
• Drives the delivery of continuous improvement for the customer service, managed via Service Improvement plans;
• Builds strong relations and works closely with customers, Sales and Customer Operations teams, outsourced providers and partner organisations to ensure the service standards to the customer;
• Manages the process of service reporting, trending and presentation at service reviews;
• Uses best practice knowledge to manage the preparation and sign off of the business case relating to the service, coordinating with Sales Management colleagues on the end-to-end bid management cycle;
• Understands the needs and supports the service management and delivery procedures and concepts through extensive experience;
• Receives and manages service escalations and manages the customer improvement plans to ensure customer satisfaction;
• Ensures client service experience is forefront of activities;
• Ensures Vodafone delivers the value it has contracted to provide the customer through regular Service Reviews;
• May provide informal guidance to junior staff.

Who We're Looking For:

We are looking for a Patient Service Associate who will work with our Operations and Management team to ensure efficient clinic operations and excellent customer service.

Job Highlights:

• Friendly working environment
• 5-day work week (Monday to Friday)
• The clinic is a few minutes sheltered walk from Tanjong Pagar MRT
• Competitive salary
• Opportunity for growth and development

Your role:

• Handle patient registration, scheduling of appointments, and billing and payment collection.
• Respond to, and follow up on, customers’ inquiries over phone, email and messaging
• Process payments and invoices
• Arrange for deliveries of medications and other goods sold
• Provide other ad-hoc frontline support for customers e.g. usher patients, assist customers with account access on mobile devices
• Assist the Clinic and Operations Manager to ensure smooth clinic and company operations

Requirements:

• Polytechnic Diploma,Higher NITEC or NITEC qualification
• Computer literate
• At least 2 years’ working experience
• Able to multi-task and prioritise tasks under tight deadlines
• Customer-oriented and enjoy interacting with customers through various channels of communication
• Meticulous and detail-oriented
• Effective follow-up skills
• Able to work independently as well as in a team
• Excellent communication skills
• Experience in healthcare, biomedical sciences, operations and/or customer service will be advantageous

About NOVI

NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.

Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Customer Marketing Manager

Our client is a global leading SAAS company, and this is a new role where you will be involved in engaging clients at a high level through marketing and events.

This role is unique, with a blend of customer success, client services and marketing responsibilities. If you are creative in your client approach, and with how you engage customers, this could be a great opportunity for you.

Please note this is reporting globally.

*6 month contract to start with the intention to turn perm.

Key Responsibilities

• Reporting to the Global Renewals Manager, you will be managing customer success on virtual and in-person events in the region.
• Collaborating with the team efficiently and coordinating with different countries on the speakers, schedule, and promotions.
• Coordinate regionally to integrate the marketing activities within Customer Success and Adoption.
• Manage communication releases and upgrade activities including loyalty and partner initiatives.
• Construct metrics and business reviews in the region on a quarterly basis.

Experience:

• A minimum of 3-5 years experience in a client facing role within the SAAS industry.
• Prior experience in events management and email marketing is a MUST.
• Strong project management skills and ability to manage multiple deadlines.
• Strong problem solving, critical thinking and analytics skills with a passion for data.
• Experience in email marketing or marketing campaigns is a PLUS.
• You will be an excellent communicator with good written & presentation skills.
• Be a Self-starter with initiative and attention to detail.

If this role interest you and you have what it takes, apply now!

EA License No.: R1326872

Agency License No.: 11C4388

• Office Location: Yishun Industrial Street / Travel Customer Site
• Working Hours: 8:30 am–5:30 pm
• Working days: 5.5 Days (Monday to Friday, Saturday half day)
• Salary: $1600 - $2000

Responsibilities:

• Installs, maintains, and repairs escalator equipment, controls and circuits. Ensures work is in accordance with relevant codes
• Maintains and repairs escalators, and similar equipment’s.
• Troubleshoots and locates malfunction of part by using test equipment.
• Reads and interprets schematics.
• Disassembles defective unit and cleans, repairs or replaces of spare parts.
• Operates escalator to determine power demand and tests power consumption to detect overload factors
• Performs other general building maintenance as needed
• Other ad hoc duties

Requirements:

• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possess own transport (Motorbike)

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

What you'll do:

As a Customer Service Executive, your main responsibility will be to provide outstanding support during the festive season. You will be tasked with data entries, managing returned goods, collaborating with third-party logistics providers, and coordinating Point of Sales Material inputs. Furthermore, you will handle order and returns processing, ensuring all details are entered correctly into the system. Your role also includes working closely with warehouse logistics teams for prompt product delivery and addressing any delivery-related concerns at the customer site. Lastly, you will follow up on credit notes after the collection process flow is completed.

• Execute data entries in SAP system accurately
• Manage return goods and process orders efficiently
• Collaborate with 3PL on returns and orders
• Coordinate POSM inputs with Sales Operation Team for upcoming festive events
• Oversee 'Block' stock inventory for specific customers
• Receive and process customer orders/returns accurately and promptly
• Work closely with warehouse logistics teams to ensure timely and accurate delivery of products to customers
• Follow up credit note to customer once collection process flow is completed

What you bring:

The perfect candidate for this Customer Service Executive role brings exceptional communication skills and meticulous attention to detail, especially when it comes to data entry tasks. Previous experience in logistics, customer service, sales support or administrative roles would be beneficial. You should have a proven ability to work effectively with various internal teams including sales, marketing, logistics, demand planning, and finance. Your proactive problem-solving skills will be crucial in addressing any concerns and providing solutions or alternatives when necessary.

• Exceptional communication skills
• Meticulous attention to detail for data entry tasks
• Experience in logistics / customer service/ sales support/ admin roles is preferred
• Ability to work effectively with internal teams
• Proactive problem-solving skills
• Ability to manage multiple tasks simultaneously

What sets this company apart:

Our client is a globally recognised company that values teamwork and commitment. They offer an inclusive work environment where every team member's contribution is valued. They believe in nurturing talent through continuous learning opportunities and fostering a culture of open communication where feedback is welcomed.

What's next:

Eager for an exciting opportunity? Apply now!

Apply today by clicking on the link. We look forward to receiving your application!

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.:R22104739 Siti Aishah Binte Jamall Abd Nassir

Our client is a well-established MNC, market leader in the Manufacturing industry. They are looking for a Customer Delivery Specialist to assist their team for the next phrase of their business. They are located in the Central Town area – easily accessible.

Responsibilities:

• Regularly update the CRM system to provide management with accurate and timely delivery information.
• Work with the Sales and Operations teams to complete pre-delivery, registration, and delivery documents accurately.
• Handle all the requirements for the vehicle registration process for customers.
• Prepare customer loan and registration documents and collaborate with colleagues to ensure successful delivery appointments.
• Prepare vehicles and host delivery appointments, including personalized new owner orientations.
• Assist the Sales Manager with delivery center operations, task completion, and ensuring excellent customer service.

Requirements:

• Bachelor's degree or equivalent education and experience.
• Comfortable working in a fast-paced environment.
• Proficient with Microsoft Office Suite and CRM tools.
• Able to work evenings, weekends, and holidays.
• Valid driver’s license.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte Ltd | 19C9682
R24122162 | LAI CHAI LI

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Description

• Provide service to customers in accordance with service standards and guidelines
• Receive and perform in-store and delivery orders
• Cooking and preparation of food and drinks items for sale
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Greet customers in English and Mandarin
• Other ad-hoc duties when required

Requirements

• Cooperative and helpful with other team members
• Excellent and positive service attitude
• Able to work shifts, weekends, eve of public holidays and public holidays on 6 days per week, on rotating shifts.
• Independent and able to multi-task
• Food handling experience will be an added advantage
• Able to commence work in short notice will be an added advantage

We are searching for an experienced, talented, and customer obsessed senior leader to come join our fast-growing and exciting global team as Principal, Customer Experience & Business Trends. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience.

The successful leader will have a strong track record of looking around corners, delivering solid analysis and making real world impact. In this role, you will design roadmap and deliver insights that influence strategic decisions around the world, and engage with senior leaders worldwide (with a focus in APAC) to align on priorities. You will excel at earning trust from our most senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions.

You will work with a team in Asia and the US, and be effective in understanding business, technology, and customer needs. You will experiment with, build, and implement innovative approaches to generate new insights. You will work cross-functionally and will share and drive best practices across the broader organization. You will set a bold direction and be accountable to deliver, and contribute to a high-performing culture.

Key job responsibilities
-Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers
-Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses (e.g., AWS, Consumer, Advertising, Alexa, Games)
-Champion bold ideas on how to evolve and grow the analytical capabilities and mechanism
-Partner with internal tech and business team to refine and iterate on ideas, influencing strategic plans
-Drive and influence key business decisions across the company on regular basis
-Partner with external entities to drive projects forward
-Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

This role is based in Singapore.

Basic qualifications

• 10+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2000 - $3800 (depend of experience)

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Raise incidents, service request and change request for related IT service and Mobile devices,

• and its reporting

• Undertake change coordinator role to route Incidents/SR/CR to relevant parties

• Follow-up of Incidents/SR/CR raised till closure

• Renew and update maintenance and service contracts info

• Identify and apply measures to ensure appropriate actions are taken during onboarding and off

• boarding process of users

• Perform review of user accounts reports and submission

• Consolidate data for security report submission

• Provide ad-hoc report when required

• Manage VoIP admin matters like assigning extension numbers

• Respond promptly to requests raised by requestors

• Provide timely status updates to relevant parties, including service desk and liaising with

• hardware vendors

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task

Applicants who are keen to apply, pls send your resume to :

[email protected]

Position Summary Statement:

Responsible for providing courteous and efficient food and beverage services to the guests according to the established standard of operations of the outlet.

The Food Service Crew Leader reports to the Supervisor.

Primary Responsibilities:

• To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.
• To replenish supplies and linen as and when necessary.
• To ensure that tables under his charge have the correct cutleries and table settings before the shift commences.
• To meet, greet and lead guests to their seats.
• To take food and beverage orders and serve them.
• To clear and remove soiled dishes, and bring them to the dish washing area.
• To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.
• To reset tables after use.
• To undertake any other related task/duty/assignment that may be given by the supervisor.

about the company

Our client is a leading global manufacturer and provider of commercial vehicle solutions with strong presence in many countries around the world. This automotive leader is now looking for a Service Sales Executive to join their team in line with their expansion.

about the job

• Responsible for managing the service agreement sales and expanding customer segments
• Actively promote the Service Agreement business for long term growth, such as Accident Claims, Service Agreement and Telematics
• Overall processing and assessment of accident claims for customers
• Serve customers promptly and guide customers through the accident claim process
• Represent customers to prepare and submit estimation in repair cost
• Conduct inspection of any damage via arrangement with surveyors and settle repair costs
• Coordinate and administer paperwork and invoicing of the repairs to customers and insurers
• Responsible for Dynafleet Sales according to the KPI set
• Actively ensure prompt reporting and collection of AR

job requirement

• Degree/Diploma in Business Studies/Technical/Computer systems or similar
• Automotive sales experience
• Handle accident / warranty claims will be a big plus
• Willing to work in the West (transport pick up provided)

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• O Level & above
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: AITL).

Job Code: AITL

EA Reg No: R24122032 (Leo Ai Ting Amy)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Working days and hours: 5 days, 8.45am-6.15pm

Location: Macpherson

Salary: $2200 – $2800 (Depending on experience)

Company Background

Incorporated in 1968, As a trading company supplying Marine and Horticultural Equipment and Accessories, with especially long-term business link ages in Southeast Asian regions. With the acquisition of distributorship and dealership of premium brands from USA, Germany, Sweden, Japan and Taiwan, we have established ourselves as an integrated solutions provider that cater to the diverse needs of the Landscape, Pest Management and Cleaning Industry. In additional to equipment sales, we also provide after-sales service, product training as well as repair and maintenance services.

Job Description

• Perform Pre-Delivery Inspection and assembly works; repair, service and test machine/engine as per work instructions.

• Assist the Senior Technician in repair, overhaul, reconditioning, testing and troubleshooting of machines, engines, ride on mower and assemblies according to manufacturer’s specifications and report any discrepancies to superior.

• Generate service reports for repairs per work instructions.

• Perform on-site repairs at customer sites where necessary.

• Perform good housekeeping, maintain cleanliness and upkeep of work area to ensure a neat, clean and safe work environment.

Requirements

• Possess a minimum GCE ‘N’ Level Certificate and NTC2/3 certification

• Has at least 1 to 2 years of relevant experience in automotive industry or mechanical repair

• Electronics / Electrical works (circuit boards, wiring / cabling) experience

• Possess basic computer literacy (MS word, excel)

• Able to carry heavy load up to 15kg

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

As the Escalation and Expert Center Specialist,and with a wealth of Waters scientific instrumentation technical knowledge, you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face; they embody the Waters corporate identity in appearance, demeanor, values and ethics. Escalation and Expert Centre personnel are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible. They have a strong positive influence on our internal and external customers and provide an exceptional customer experience to them at every touch point. Specifically, to our external customers they deliver fast solutions even to complicated problems and in many cases with their strong ability and capabilities without dispatching an engineer to site.

Internally the role has a knowledge sharing scope to influence and motivate teams of engineers in delivering world class service to our customers. Field-based support teams will revert to our Expert Centre colleagues in difficult Technical situations (escalations) who in turn will liaise with multiple stakeholders within the Waters organization to ensure customer and staff success. The teams function and its’ people’s goal is to ensure excellent service standards, respond efficiently to direct and indirect customer inquiries and maintain the highest levels of customer relationships and satisfaction leading to an overall differentiated Customer Experience.

Job Requirements:

• Manage Level 2 Hardware Escalations from entire APAC region.
• Manage incoming Web Requests, email and phone lines for technical queries.
• Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout.
• Work in partnership with Waters field service engineers and Waters support teams to quickly resolve customer issues and maximise customer satisfaction.
• Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely.
• Actively participate in Waters Internal Escalation calls and meetings, keeping customers well informed of progress.
• Utilise, promote and contribute to Waters tools, such a Waters Knowledge Base and ‘How to Video’s’.
• Provide customers with high quality technical advice and direction, working closely and acting as a point person with Waters Global Service Support [GSS].
• Practice commercial awareness to position billable and plan solutions to our customer to drive their success.
• Carry out site work such as PM visits installations, support and product training sessions to maintain Skill Sets.
• Maintain Customer call tracking database in accordance with Company Policy.
• Drive internal and Customer KPI's to best in class standard.
• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, Waters product suite experience REQUIRED (LC, LC/MS, HPLC/UPLC, Informatics).