Key Responsibilities:

• Service Delivery Management: Oversee daily service operations and ensure timely and effective service delivery. Develop and implement service standards and procedures. Monitor and evaluate service performance metrics. Ensure compliance with company policies and industry regulations.
  
• Team Leadership and Development: Lead, mentor, and develop the service team to enhance their skills and performance. Conduct regular performance reviews and provide feedback and coaching.
  Facilitate training programs to improve service delivery and customer interaction skills.
  
• Customer Relationship Management: Handle escalated customer issues and complaints to ensure resolution and satisfaction. Maintain strong relationships with key clients and stakeholders. Gather and analyze customer feedback to identify areas for improvement.
  
• Operational Efficiency: Identify and implement process improvements to enhance service efficiency and effectiveness. Manage the allocation of resources to meet service demand and optimize productivity.
  Monitor service costs and develop strategies to reduce expenses without compromising quality.
  
• Reporting and Documentation: Prepare and present regular reports on service performance and key metrics.
  Maintain accurate records of service activities, customer interactions, and team performance.
  Ensure proper documentation of processes, procedures, and compliance requirements.
  
• Collaboration and Communication: Collaborate with other departments to ensure seamless service integration and support. Communicate effectively with team members, customers, and stakeholders.
  Participate in cross-functional meetings and projects as needed.
  

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Proven experience as a Service Manager or in a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to delivering high-quality service.

Preferred Qualifications:

• Master’s degree in Business Administration or a related field.
• Industry-specific certifications (e.g., ITIL, Six Sigma).
• Experience in [specific industry or field relevant to the company].

Working Conditions:

• Full-time position with occasional need for overtime or weekend work.
• Office environment with regular interaction with customers and team members.
• Some travel may be required to meet with clients or attend industry events.

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

   

Job Description:

Industry/ Organization Type: Construction

Position Title: Admin cum Accounts Clerk

Working Location: 11 Mandai Estate, 11-16 Eldix Singapore 729908

Working Hours: Monday to Friday, 09:00 am – 6:00pm Sat : 09:00 – 13:00pm

Salary Range: SGD 2,500.00 – SGD 4,200.00

Annual Leave: 7 days

Duration: Permanent

Key Responsibilities:

Prepare project progreess claim and submit monthly project press claim. (every month need to submit at least 200 projects progress claim)

Issue project statement account and chase payment.

Issue project invoices and quotations.

Issue monthly maintenance invoices, statement account and chase payment (every month need to issue around 300 pools maintenance invoices)

Prepare tender document and tender submission.

Issue daily project quotation .

Issue daily purchase orders and company stuff.

Speak mandarin and liaise with china supplier , source materials from china

Prepare ISO Audit and ISO document control.

Arrange overseas materials shipping.

Issue payment voucher

Perform all administrative and clerical duties (such as filing, photocopying etc.)

Record and filing all employee's KET ,employee's annual leave, medical leave.

Liaise with main contractor and consultant

Monitor stock of office and warehouse suppliers and place orders when it is necessary.

Other ad-hoc duties as assigned.

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

Job Introduction:

At Takagi Ramen, we believe that the key to a memorable dining experience starts long before the food arrives at the table. It begins with our dedicated team behind the scenes—our call center, customer support, and compliance professionals who ensure that every detail is perfect.

High Reviews:

Our reputation speaks for itself. Consistently high online reviews reflect our commitment to excellence and provide a sense of pride and accomplishment for our team members.

Exceptional Customer Service:

We take customer service to the next level. Our support team is empowered to make decisions that enhance the guest experience, ensuring every customer feels valued and heard.

Strong Customer Recovery:

Mistakes happen, but how we recover is what sets us apart. Our robust customer recovery protocols ensure that any issue is resolved quickly and satisfactorily, turning potential problems into opportunities to impress.

High Compliance Standards:

Compliance isn't just a checkbox for us—it's a cornerstone of our operations. We adhere to the highest food safety and general restaurant standards, ensuring a safe and pleasant environment for both our customers and our staff.

What we provide:

- Comprehensive Training:

We invest in your success with thorough training programs that equip you with the skills and knowledge you need to excel.

- Career Growth:

We are committed to your professional development. With clear pathways for advancement, your career can grow as quickly as your ambitions.

- Supportive Environment:

Our team culture is built on mutual respect, support, and a shared commitment to excellence. We value each team member's contributions and foster a collaborative, positive workplace.

So come be a part of a company where your work truly makes a difference!

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma or Bachelor's Degree

- Working experience as a Trainer in relevant industries and also in customer support roles

- Track record in designing and executing successful training programs with an attention to small details

- Familiarity with traditional and modern training methods (hands on mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Working Days:

- 5 or 6 Days Work Week

- 10am to 10pm

- Must be flexible to work on weekends

Salary:

- $3,200 to $3,800 per month

Interested candidates please kindly whatsapp Jie wei @82821913

Customer Service Advisor

Working Hour:

9:00am - 6:00pm (Thursday - Saturday)

Location:

Boon Lay Shell Station

Entitle Commission but no BONUS.

Job Scope includes:

- Managed vendor and suppliers

- Maintain daily transaction records and cash for outlet

- Issue invoice and collection of payment (credit card / cash)

- Furnish sales report and inventory update at end of day

- Assist Finance Manager to track financial and inventory status of all outlets Activities include;

- Report to HQ regularly as per schedule to furnish reports and attend meetings

- 3 months’ probation and basic employee’s benefits according to MOM

Other Activities: Conduct sales activities professionally using different social media platform or own contacts to create products, services awareness o Address customer queries and follow up with initial contacts

Prospecting for new clients through assigned leads

Work closely with the Sales Team or outlets personnel to develop and execute sales and service strategies to achieve committed targets

Put up weekly reports on sales activities to measure effectiveness of activities

Other administrative duties as assigned by superior

Work Expectation: High situational awareness & emotional stability

Demonstrate passion for excellence (Customer Centric)

Ability to multitask and possess good communication skills

Independent and self-motivated o Good learning attitude and proactive

As Customer Success Manager/Executive, your job responsibilities are identified as follows, but may change if deem necessary;

• Customer Success Manager/Executive are required to work closely with Global Technical Managers and communicating Customers Polices and Procedure to Shiji Offices
• Establish project delivery standards and tracking policies and procedures that optimize the customer experience
• You will be customers’ Primary point of contact
• Customer Success Manager/Executive may gather feedback from their customers, study other customer success programs and analyze customers need to identify the best practices
• Customer Success Manager/Executive must establish policies the entire staff can adhere to so all customers receive the same quality of service
• Customer Success Manager/Executive must be well versed with company’s products
• You may be called upon to provide technical support to customers or to provide training on their products
• You may even require to help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans
• The Customer Success Manager/Executive will focus on educating our customers on the flexibility and capabilities of their software or products so customers are encouraged to continue using our services
• Regular communication with customers on our products new features
• Make our customers successful! Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured

· Coordinate, maintain and improve customer-oriented quality system

· Manage and track customer KPIs

· Support and participate on PFMEA

· Develop Inspection Plan for new products

· Lead in solving quality issues and technical problems

· Manage customer claims and 8D reports

· Monitor and evaluate performance of quality leaders and inspectors

Requirements:

· Diploma/Degree in Engineering or related field

· At least 2 years hands on quality experience in a mid-size molding company

· Good problem solving and good communication skills

· TS16949 experience will be advantageous

· Hired permanently as an employee in Singapore and willing to work in Mexico with expatriate package

We invite interested and qualified candidates to send in your updated resume (MS Word Format), stating your reasons for leaving each employment, your current and expected salary to [email protected]. Please indicate the position you are applying in your email subject. Your interest will be treated with strict confidentiality,

We regret to inform that only shortlisted candidates will be notified

EA License: 90C3627

EA Reg No: R1108020

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
• Ability to liaise with English & Chinese speaking clients is essential.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Equipped with good mediation and persuasive skills.
• Positive, extroverted and outgoing personality.
• Outgoing personality with a professional disposition.

About Us:

Hisense is a dynamic and growing company dedicated to providing exceptional services to our business

clients. We pride ourselves on our commitment to professionalism, innovation, and customer satisfaction.

Job Description:

We are seeking a proactive and detail-oriented B2B Customer Service Executive to join our team. The

primary responsibility of this role is to engage with new clients, ensuring their needs are met with

excellence from the first point of contact and throughout their journey with us. Additionally, the successful

candidate will be responsible for providing exceptional after-sales service, addressing inquiries and concerns

promptly and professionally.

Key Responsibilities:

- Interact with new clients to build rapport, instil confidence, and provide outstanding customer service.

- Handle inquiries, resolve issues, and provide after-sales support to ensure client satisfaction.

- Manage administrative tasks efficiently, including data entry, document preparation, and record-keeping.

- Collaborate with internal teams to address client needs and ensure smooth service delivery.

- Adapt to ad hoc tasks and responsibilities as assigned by management.

Requirements:

- Minimum of 2 years' experience in customer service, preferably in a B2B environment.

- Enthusiasm for client interaction and a strong commitment to delivering exceptional service.

- Detail-oriented with excellent organisational skills, capable of working independently and managing

priorities effectively.

- Ability to multitask and thrive in a fast-paced environment.

- Proficiency in Microsoft Office suite and experience with administrative tasks.

- Excellent written and verbal communication skills in English.

- Immediate availability to start work.

Additional Information:

- This position may require occasional weekend work in the future.

- We offer competitive compensation and opportunities for professional development and growth within

the company.

If you are passionate about customer service and thrive in a collaborative environment, we encourage you

to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant

experience and why you are the ideal candidate for this role. We look forward to welcoming you to our

team!

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

JOB SCOPE

ASSISTING WORKSHOP TO SEND VEHICLE FOR INSPECTION

ASSISTING WORKSHOP TO RUN ERRANDS

WORKING TIMING

MONDAY - FRIDAY 8:30AM - 5:00PM

SATURDAY 8:30AM - 12:00PM

PAYROLL

$1800 -$2000

INTERESTED PARTIES PLEASE CONTACT NO. 9450 4003

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

JOB DESCRIPTION

Job Title: Customer Service Executive

Occupation: Customer Service Executive

Job Description & Requirements

About Us:

We are a prominent brand known for our quality products and exceptional customer service for merchandizing. Our company is dedicated to providing reliable solutions and enhancing customer satisfaction. As we expand our operations, we are looking for a dynamic individual to join us as a Customer Service Executive.

Role Overview:

As a Customer Service Executive, you will play a crucial role in supporting sales, marketing, and merchandising efforts from our backend office. Your objective is to ensure seamless coordination and communication between departments to optimize customer experience and operational efficiency.

Key Responsibilities:

• Provide comprehensive support to the sales team by preparing sales materials, reports, and presentations.
• Assist in executing marketing campaigns and promotions in alignment with company standards.
• Collaborate closely with the merchandising team to manage product information and availability.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Utilize CRM systems to maintain customer records and track interactions.
• Conduct market research and analysis to identify trends and opportunities.
• Prepare regular sales and performance reports for management review.
• Support inventory management and logistics to ensure timely product delivery.
• Maintain accurate documentation and files related to sales and customer interactions.
• Contribute to improving processes and procedures to enhance overall efficiency and customer satisfaction.

Requirements:

• Fluency in Mandarin and English is required.
• Previous experience in sales support, customer service, or administrative roles is preferred.
• Passion for delivering exceptional service and enhancing customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport with teams and stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems and MS Office Suite.
• Ability to prioritize tasks and work effectively under pressure.
• Flexibility to support various projects and initiatives as required.

Join Our Team:

If you are passionate about providing excellent service and excel in a role that supports sales, marketing, and merchandising efforts, we invite you to join our team. We offer a competitive salary, opportunities for growth, and a supportive work environment where your contributions will be valued.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on Tuesday 9th July 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognising and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPI’s and targets including quality assurance.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

Introduction: Join our dynamic educational institution in Singapore! We are currently seeking passionate and experienced educators to fill the positions of A-Level Biology TeacherPart time.

School Overview: Our partner school is committed to providing high-quality education, nurturing both academic and professional skills in our students. As we continue to grow, we are looking for dedicated individuals to join our team and contribute to our students' academic success.

Position Summary:

A-Level Biology Teacher: We are looking for a dynamic and experienced Biology education professional who can deliver Biology knowledge in a creative and interactive manner, sparking curiosity in our students about the world of science.

Responsibilities and Requirements:

· Develop and implement inspiring teaching plans that cater to the academic development needs of students.

· Provide targeted academic guidance to help students excel in their A-Level examinations.

· Actively engage in the school community to promote the holistic development of students.

· Ability to do classroom management

· Possess relevant educational background and subject teaching experience

· Local Junior College teaching experience is preferred.

· Maintain enthusiasm for innovative teaching methods and subject development.

· At least degree holder for relevant subject.

Application Process: Please send your resume and cover letter to [your contact email] by [deadline]. In your cover letter, briefly introduce your teaching philosophy, experience, and why you believe you are a suitable candidate for this position.

Benefits:

· Competitive salary

· Professional development opportunities

· Supportive team environment

We look forward to welcoming dedicated educators who are passionate about the field of education. Together, let's create more possibilities for our students' futures.

Admin
6 days work week
Sunday to Saturday: Shift work (Depends on Schedule)
Salary: $1800 - $2200
Qualification: Min GCE ’O’ level
Experience: Good interpersonal and communication skills
-Assist the golf events and tournament operations
-Manage club golf booking system including queue and balloting systems
-Prepare daily billing and day end closing for members guests

F&B Service Crew
6 days work week
Working Hours: Shift work (Depends on Schedule)
Salary: $1855 - $2100
Qualification: Min GCE ’O’ level
Experience: 1 year of relevant experience preferred
- To provide service to the members/ guests
- To ensure the proper setup of the tables
- To maintain high standard of personal hygiene at all times

If interested, kindly send your resume to 88109109

EA License No: 21C0626
EA Personnel: Khoo Li Wei
EA Personal Reg No: R23118433

The Team:

The Asia Pacific Customer Success Delivery Team, part of the Customer Success Organization, is chartered with driving consumption, adoption, and customer satisfaction, ultimately helping our customers realize maximum business value from their investment in the ServiceNow platform.

The Role:

As Vice President of Customer Success Delivery – Asia Pacific, you will define and execute the full Customer Success strategic vision across all Asia Pacific and be responsible for leading an organization of Customer Success Managers, Success Architects, Platform Architects, and partnership with Support Account Management.  You play a pivotal role in ensuring our customers' success by ensuring that ServiceNow delivers exceptional customer experiences, fosters long-term relationships, and accelerates value realization across our customer base. You will collaborate closely with cross-functional teams, including sales, product management, customer support, value management, strategic customer programs, and engineering, to ensure the seamless adoption and ongoing satisfaction of our customers.

This is a strategic leadership position that requires a strong understanding of—and experience in—Customer Success in the software industry and demonstrated ability as a leader who can be a trusted advisor to key internal Executive stakeholders as well as with C-level client executives, including the world’s largest enterprises. The ability to build and manage high-performing teams in a fast-paced environment is also critical.

Responsibilities:

Strategy and Leadership:

• Develop and execute a comprehensive regional strategy for customer success and value acceleration, aligned with the organization’s vision and objectives.
• Responsible for the talent acquisition of Customer Success resources regionally, aligning to organizational shape goals as well as the creation, planning, and support of talent management.
• Build a high performance, diverse team including all aspects of employee performance management, such as hiring, career development, performance reviews, individual development plans, guidance, and mentoring.
• Foster a customer-centric culture within the organization, emphasizing the importance of customer satisfaction, retention, and advocacy.

Customer Success and Engagement:

• Define and implement best practices for customer success, including onboarding, adoption, training, and ongoing support to ensure customers derive maximum value from our solutions.
• Accountable for defining and delivering operational excellence and delivering results against KPIs (e.g., technical health, product adoption, NPS, Impact ACV targets, Customer Success/Impact renewal) for success resources regionally. These KPIs have a material impact to overall company ACV growth.
• Drive proactive customer engagement initiatives, such as business reviews, executive sponsorships, and customer advisory boards, to strengthen relationships and identify opportunities for growth.

Value Acceleration and Solution Delivery:

• Collaborate closely with sales and product management teams to ensure seamless solution delivery, including scoping, implementation, customization, and integration of our solutions.
• Ensure execution of the Customer Success Strategy, optimizing the delivery of Customer Success KPIs, Quality Assurance, and the profitable delivery of customer engagements
• Drive value realization initiatives, working closely with customers to understand their business objectives and align our solutions to deliver tangible outcomes.
• Own the post sales executive customer relationships for Customer Success, including resolution of escalations.

Cross-functional Collaboration: 

• Collaborate with sales teams to drive revenue growth by identifying expansion opportunities within the existing customer base and ensuring high renewal rates.
• Collaborate with Services Sellers to convert legacy customer success packages to new Customer Success offerings.
• Develop relationships with internal cross-functional leaders, including the Customer Outcomes (consulting services or partner) GEO leaders, ServiceNow Impact business unit and ServiceNow product and support organizations, where alignment on strategy and delivery is a must.
• Work closely with marketing teams to develop customer advocacy programs, case studies, and success stories to showcase the value we deliver.

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values