Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Experience in IT Helpdesk/ Service desk domain (Min. 1 year)

Knowledge on ITSM tool.

Excellent communication skills.

Basic experience in IT Support like OS troubleshooting / Networking / Application support.

Should have handled Global Service Desk operations,

Basic knowledge on Application Architecture.

Proficient on basic ITIL processes like Incident, problem and change management etc.

About IMCD

IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.

Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022

Customer Service Executive

Location: Singapore

Job Description

The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.

Objectives

• To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
• Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
• Regularly review and align with company policies.

Working activities and responsibilities:

• Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
• Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
• Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
• Manage customer complaints adequately within well-defined procedures.
• Keep good communication and relationship with customers directly as well as through local teams
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
• Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
• Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
• Providing KPI report and analysis to management on regular basis (weekly, monthly).

Minimum Qualifications:

• Minimum of 3 years relevant experience in customer service in the trading/distribution industry
• Customer and service oriented, exceed customer expectations
• Has excellent communication (verbal and written), organizational and numerical skills
• Pleasant personality, can-do attitude

COMPANY DESCRIPTION

(Wang Caf, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites Kopi, Kaya Toast and Soft-Boiled Eggs.Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.

RESPONSIBILITIES

*Process customers orders and cashiering duties

*Food preparation and Coffee Making

*Clear plate and tables after customers have consumed the food

*Wash up the dishes and cups that were used by customers

*Attained Food Hygiene cert will be an added advantage or training will be provided

Whats app: 81880535

Our clients, various diverse Pharmaceutical, Life Sciences, Healthcare companies and Hospitals are currently looking for pleasant and kind Healthcare professionals who have a passion for serving in the healthcare industry.

Candidates with no prior experience are welcome to try! Full training will be provided!

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for a patient service assistant at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

• Serving guests

• Taking and coordinating orders

• Keeping counters and tables clean

• Maintaining a good relationship with diverse customers and amongst staff in the Restaurant

Pre-requisites

• With or without experience are welcome (training will be provided)

• With pleasant personality and a good team player

• Proactive and possess enthusiasm in learning

• Good communication skills is an advantage

• Ability to stand long working hours

√ Attractive Salary Packages

√ Referral Incentive

√ Performance Bonus

√ Medical&Dental Benefits

√ Training&Certification

√ Career Advancement

√ Annual Leave (from 8 days)

√ Staff Meal/Discount

√ Birthday Vouchers

Working Hours/Location

4/ 5/ 5.5 days work week/able to work on weekend and Public Holidays

• Novena

• Rotating Shift

To Apply:

Interested candidates: email the following details to [email protected]

- Resume / CV

- Date of availability, current and expected salary.

Or SMS/WhatsApp: 94747534

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

The Role

Working with an industry market leader and alongside a highly dedicated team, the Field Service Technician will report to the Service Manager and Field Service Manager. The role will provide strong technical and maintenance support for our customers by performing planned maintenance or non-scheduled repairs in a professional manner for mechanical battery electric and internal combustion lift trucks.

Scope of Responsibilities:

• Report to the Service Manager and Field Service Manager regarding on-site repairs and/or maintenance calls and update daily on-site job cards.
• Complete a minimum average number of site calls per day.
• Coordinate with customers on site arrival, departure, truck service availability, and ensure that lift trucks are operating well before leaving the site; ensure that necessary work are completed satisfactorily before seeking customers' acknowledgement on the service job cards.
• Maintain an accurate record of all travel and worked hours for each job using the assigned tablets.
• Maintain the service van condition according to Company standards and ensure scheduled maintenance is carried out on the service van.
• Maintain tools and equipment according to the company standard and report any breakages or loss of tools promptly.
• Replenish and maintain service van inventory to the specific and appropriate levels.
• Participate in and conduct an accurate count during a van stock-take and provide accurate daily cycle count data.
• Ensure that on-site work safety requirements are complied with at all times.
• Understand daily work targets, completed jobs and/or sales of parts.
• Assist in ad-hoc projects or training matrix evaluations, when necessary.
• Perform a reasonable amount of overtime work to support business/customers' needs, when necessary.

The Right Fit:

• Nitec/NTC-2/3 or equivalent in Electrical or Mechatronics Engineering studies
• At least 2 years of working experience in maintenance repair and overhaul in industrial machinery or material handling equipment (lift trucks)
• Good working knowledge in electrical/mechanical aptitude or electro-hydraulic equipment will be advantageous.
• Experienced in customer service will be advantageous.
• Possess strong communication skills and proactiveness to resolve technical issues.
• Must hold a valid Class 3 driving license to drive the assigned service van for field work. Candidates with no driving license will be considered for workshop technician positions.

This position is based at our Branch office located at 15 Tuas Avenue 8, Singapore 639230.

If you are looking for an opportunity to develop a career in a challenging and fast-paced environment with a global market-leading company, please send in your resume today!

1. Carryout equipment commissioning, servicing, and repair of electro-hydraulic driven machinery locally as well as in the region.
2. GCE ‘N’ level, ITE in Electrical or Mechatronics Engineering with 3 to 5 years’ experience working with electrical / electronic systems in port handling or similar equipment.
3. Possess Class 3 driving license.
4. The position is based in Singapore, overseas travel will be required.

Showroom Executive / Brand & Customer Experience (Home Appliance)

• Working Days: Mondays to Saturdays 9am to 530pm
  *Off on every Sunday & 2 off days each month
• Salary: $2,500 - $3,000 + Commission
• Working Location: Near to Mattar MRT

Key Roles

1. Advise and handle all enquiries relating to our products.

2. Maintain the showroom in a pristine condition

3. Preparation of Sales document, product deliveries and reports.

4. Support the Customer Care Department in resolving all customer related queries/requests across our available modes of communication

5. Assist Supervisor on any other tasks as instructed

Requirement

1. Minimum of 2 years of experience in a Sales and/or customer service-related role

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Field Service Specialist (Automation)

• $4,000 - $5,000 + AWS + VB
• 5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
• 830am-530pm
• Bishan

Job Description
The Automation Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.

Responsibilities

• Technical after Sales support to external, but also internal customers as required by the Company.
• Carry on site work as requested such as:Supervision of machinery installation and commissioning, execute customer training.
  After sales service tasks like maintenance and troubleshooting, customer trainings,
  Upgrading projects of existing production lines
  
• Respond to on-call and emergency support cases remotely or visiting customer sites.
• Support the sales teams on technical matters.
• Coordinate service and capex delivery projects between Raute's delivery units and customers
• Participate in FAT testing as needed.
• Participate in product and service product development.
• Support spare part and maintenance sales as well as coordinate service work planning and scheduling.
• Design and program PLC and PC based control systems; Siemens, Allen Bradley, Beckhoff, etc.
• Keep active communication with customers.
• Follow safety rules and practices set by the company, in general, but also the site rules set by the customer.
• Perform all duties assigned.

Requirements

• Diploma or bachelor’s degree from Electrical or Mechatronic Engineer background
• At least 3 years of experience in engineering tasks, PLC and HMI Programming in plywood or other wood processing industry would be advantageous.
• Hands-on experience in installation and troubleshooting industrial machinery with PLC/PC controls and adjustable-speed drives.
• Proficient in PLC programming and PC based control systems: Siemens, Allen Bradley, Beckhoff, Omron, etc.
• Understand electro-mechanical systems.
• Proficient in the use of Microsoft Office, CAD, or similar application experience
• Willingness to travel globally

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

1. Prepare shipping documents and shipments co-ordination with customers/vendors and service providers to ensure smooth operations.
2. Ensure all shipments documents are completed in order on time and accurate.
3. Provide necessary support to sales personnel such as sales order entry, invoicing and maintain good rapport with customers/vendors.
4. Co-ordinate with vendors on the incoming shipments.
5. Prepare the bank documents related to shipments under trade financing.
6. Co-ordinate with warehouse and sales/purchasing on the shipments.
7. Interact to build good commercial relationship with all customers.
8. Adhere procedures pertinent to the effective and efficient operation of the Customer Service Department.
9. Establish insights into customers’ needs and expectations, and provide inputs for product and service development.
10. Monitor programs and procedures to ensure on-time delivery, customer satisfaction and positive customer experience.
11. Establish in-depth working knowledge of the Company’s systems and processes and the logistics industry as a whole.
12. Deliver performance standards to meet service goals of the Company.
13. Explore feedback and reports to the Company regarding service failures or customer concerns.
14. Explore feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes.
15. Practice proper documents control and upkeep office cleanliness.
16. Any other duties as & when assigned.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Role:

• Schedule audit and training assignments
• Co-ordinate with auditors and clients regarding audit assignments
• Compile and maintain clients' records
• Update and maintain accurate client database
• Review clients' application and audit reports
• Issuance certicates to clients

Requirement:

• Those with minimum 2 years working experience in customer service will be added advantageous
• Familiar with Microsoft Words, Excel & Outlook
• Possess good interpersonal and organizational skills
• Bilingual in English and Mandarin

JOB SCOPE

Carry out pre-delivery inspection, testing, installation & commissioning, repairs and servicing works for products handled by the company at company's premise or at customer's site. Carry out electrical, mechanical and hydraulic fault diagnosing and repairs for all products handled by the company.

JOB RESPONSIBILITIES

• Carry out pre-delivery inspecton, testing & commissioning, repairs and servicing works for products handled by the company at company's premise or at customer's site.
• Carry out electrical, mechanical and hydraulic fault diagnosing and repairs for all products handled by the company.
• Complete service report including cause(s) of problems, details and detailed parts used for every job completed timely and submit daily with time sheet to the respective supervisor/service engineer.
• Complete daily time sheet and submit daily to the respective supervisor/service engineer.
• Perform installation of attachment according to job specification and installation instruction at customer sites in Singapore.
• Perform retrofitting and modification task and ensure the completed task is compliance with the drawing and instruction provided.
• To handle welding works.
• Handle material preparation for stock like shaft, mounting bracket, manifold block, fitting and hose guide etc.
• Any other duties as assigned by the service management.

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

possess at least a singapore class 4 /5 driving licence ,

preferably with expericence and driving with a clean record.

Job Highlights

• Positive Working Environment
• Fixed Allowances
• AWS + Quarterly Performance Incentive Bonus
• Career Growth

Job Descriptions

• Overseeing and ensuring smooth operation of the Front Office.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Building rapport and strong relations with the Front Office team.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
• Assisting and handling serious guest complaints.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Other ad-hoc duties/ projects assigned by management.

Requirements

• Minimum Diploma in Hotel Management.
• Minimum 5 years' experience in Front Office.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Able to lead the team and drive results.
• Able to exercise high level of flexibility and adaptability.
• Efficient organization of time and work.
• Excellent numeracy, verbal and written communication skills.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Primary Responsibilities

• Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
• Support and handle all sales and other enquiries from local customers, overseas offices/agents/customers and handle RFQs.
• Provide quotation for Air, Sea (for both export/import) and Land transportation freight enquiries.
• Ensure all requests received for cost quotations, are responded to within the shortest possible time frame/deadline.
• Build and maintain good rapport with customers to fulfil their requirements.
• Provide excellent customer service support and attend/address customers’ complaints.
• Generating sales/customers report.
• Maintain good relationships with carrier/service provider to obtain more competitive cost.
• Co-ordinate with vendors and customers for bookings via faxes and emails and seek approval of shipment.
• Work closely and coordinate with operation to meet customers service expectation and provide supports whenever is required.

Secondary Responsibilities

• Joint visits with HOD/Sales to customer/vendor to build rapport, strengthen business relationship, review process and seek business opportunities.
• Support HOD in training and guiding new staff.
• Support and develop business.
• Monitor competitors, market conditions, and product development.
• Plan, design and propose Better Freight Solution.

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

(a) Care duties

• Manage befriendees and befrienders
• Match, conduct training and onboarding for befrienders
• Timely and accurate data input of activities
  in Salesforce
• Facilitate and support in Step-up care for befriendees and CREST P3 clients
• Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc)
• Participate and support ad-hoc excursion trips
• Assist in planning and support of mass dementia screening and mental health awareness outreach events
• Assist in regular outreach and community screening of assigned portfolio
• Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers)
• Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions
• Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre
• Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage
• Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers
• Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems

(b) CSO area

• Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources
• Assist with centre programs support and administrative duties
• Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations
• Attend to general enquiries and feedback from customers
• Assist with pre and post course/event preparations.
• Ensure accuracy and timely input of data in salesforce
• Ensure daily reconciliation of takings with tracker

(c) Programs

• Ensure trainers and Finance are informed of final number of participants for a course
• Have oversight on programs and activities offered by Brahm Centre and to promote their sales
• Host and facilitate centre events
• Prior experience in handling or coordinating events and volunteers and ability to speak dialect is an added advantage.

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Responsibilities:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the Club Lounge.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Handling cashiering duties and food and beverage services.
• Attends to guests with regards to general inquires, request and complaints.
• Assist in VIP check in.
• Provides support to both Rooms and Guest Management in the area of supporting arrival and departure activities for Pacific Club Guests
• To anticipate and exceed guest expectations especially in the area of delivering the arrival and departure experience of our guests.
• Extensively collect and gather all feedbacks from guests.
• Preparation of welcome letters, registration card and key holders for arrival guests.
• Maintain and update guest history/profile consistently according to standards set.
• To provide support to Hotel Security Management in being vigilant of the hotel, our guests and associates’ security and safety, especially in floors pertaining to the Pacific Club.
• Perform any other duties as assigned by Superior.

Talent Profile:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays