*GOV* Service Delivery Manager | Enterprise Network

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Are you a dynamic Network Consultant seeking a role that combines technical expertise with strategic innovation? As a key member of our team, you'll be at the forefront of delivering essential enterprise-level network services. Your role involves executing initiatives that leverage cutting-edge network technologies to meet the evolving needs of forward-thinking organizations. Collaborate with team leaders and outsourced service providers to plan and deliver projects, enhancing service satisfaction and delivery.

Job Responsibilities

• Provide essential enterprise level network services
• Execute new initiatives and enhancements that result in innovative use of network technologies to meet the needs of forward-looking organisations
• Work with team leaders and outsourced service providers to plan, manage and deliver projects to upkeep, strengthen or create new network services to enhance service satisfaction and delivery.
• Work with our Central ICT Infra capability centres to design and best fit Network solutions to existing and future infrastructure needs.
• Execute projects to deliver network services that achieve standardisation of network services across organisation to reduce operations overheads and greater satisfaction of network services.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 3 years of relevant working experience in designing, deploying and managing enterprise level ICT infrastructure for network services
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good communication skills, both oral and written, with the ability to present ideas and influence stakeholders

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46851" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

job description

handle daily operations, opening and closing of the restaurant

- customer interaction

- order taking, upselling and recommendations

- inventory and stock take

- ensure restaurant is constantly kept hygienic and safe

- cashiering

- handling casual labour and other team members

requirements

must have above all a sincere heart to do service

- open communication and mutual respect at work at all times,

- minimum 5 years working experience with relevant educational background

- attitude, punctuality, professionalism, initiative and mannerisms is an absolute must

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Summary

The Customer Service officer is primarily responsible for the liaising with customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.

Role and Responsibilities

• Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
• Updating and entering in all information in the Warehouse Management System (WMS).
• To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues.
• Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
• Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
• Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
• Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
• Communicate discrepancies/issues to team supervisor/manager when necessary.
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary.
• Making sure that workplace safety rules & policy are being followed.
• Ensure all customers' standard operating procedures are followed and updated.
• To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned.

To be successful in this role you will require the following:

• GCE ‘O’ Level with minimum 2 years relevant experience.
• Demonstrated warehousing and customer service experience.
• Excellent written and oral communications skills.
• Strong problem-solving ability.
• On-job training will be provided.
• Meticulous, able to work independently and a team player.
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management.

Additional Notes

• 5.5 Days work week
• Working Hour: Monday to Friday 8.30am to 5.20pm and Saturday 8.30am to 12.30pm

• Seeking candidates with skills with some e-commerce knowledge, customer service, order processing, data entry, coordination on deliveries, computer knowledge in Microsoft Excel proficiency, good communication abilities, and general administration work.
• Fresh graduates from ITE are encouraged to apply.
• 5.5 days a week (Saturday alternate off)
• Job Training will be provided

Globevisa stands as the largest global immigration agency. Our headquarters are located in Singapore, boasting (39) offices worldwide, and a dedicated team exceeding (800+) professionals who service clients from (100+) countries or regions. We proudly lead numerous immigration programs regarding application volume and success rates.

Incentive package:

• Base salary + Annual Performance Bonus
• Office Nearby mrt ( Telok Ayer/Raffles Place)
• Medical Benefits
• Phone allowance, Computer Allowance, Atire Allowance

Working hours: 9am-6pm, Monday to Friday. Enjoy extra OT pay. Challenging and easy-going Environment, meet and serve High Net Worth clients.

Job Responsibilities:

• Assist frontline sales consultant for document check/preparation.
• Providing customized services (paperwork ) for our clients
• Assist in preparing and submitting application documents/immigration documents for our clients.
• Communicate regularly with clients in great manner to help smooth the process.
• Accompany clients in local field trips-Explore more clients need and search for more related programs.
• Guiding and ensuring the team achieves the clients' target
• Programme marketing through different social platform(Facebook, wechat, etc.)

Requirements:

• Minimum Diploma/Degree
• Able to multi-task, as well as, work in a fast paced & collaborative environment
• Quick thinking and resourceful to deal with the volatile nature of job
• Excellent communication, interpersonal and cross functional stakeholder management skills
• Good planning and organisational skills
• Company does not support any working pass application for the time being

Additional:

• Mon-Fri. Full-time, 40 hours per week.
• Annual Performance bonus
• High chances for internal jobs transfer and promotion.

We don't accept any recruitment agency.

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

What you’ll do

As part of our Operations Strategy team, you’ll be tackling complex problems across many different domains, with the overarching aim to improve our global Customer Experience as well as Developer Experience. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

This role is based in Singapore.

Responsibilities:

• Identify and drive strategic projects to improve our global Customer and Developer Experience, as well as uplifting the end-to-end customer integration efficiency
• Take a data driven approach to problem solving
• Work across functions to ensure stakeholder alignment and deliver desired outcomes
• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
• Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 8+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
• Strong analytical and problem solving skills essential
• Exceptional stakeholder management and influencing skills, especially with Engineering teams
• Self-starter who can identify and prioritize opportunities to focus on
• Excellent written and verbal communication and presentation skills
• Technology, Financial Services and/or experience in a high growth environment is advantageous
• Bachelor’s degree or equivalent

Preferred qualifications:

• Someone who enjoys ‘getting things done’ and finds ways to drive tangible outcomes
• A strategic thinker and analytical in your approach to developing strategies
• Success-oriented and hold yourself accountable for delivering key outcomes
• Someone who works collaboratively with people at all levels, across functions and cultures
• Someone with the ability to synthesize and communicate in a simple but effective manner

Our client is an MNC and one of the leading players in the aerospace industry. Due to business needs, they are now recruiting a Customer Quality Engineer to join their team for ongoing transformation projects. The position is located in the East.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Job Responsibilities:

• Serve as the primary contact for customers, ensuring adherence to their quality standards and maintaining high levels of customer satisfaction.
• Monitor and analyze customer quality data to identify trends and areas for improvement.
• Track and report on customer scorecards to measure performance and satisfaction.
• Support continuous improvement efforts within the company and for external stakeholders.
• Initiate and manage containment actions within 48 hours to address quality issues.
• Assist in drafting and reviewing technical specifications, quality plans, sampling plans, and inspection procedures.
• Ensure compliance with Quality Management System (QMS) procedures and assist in internal and customer audits.

Basic Qualifications:

• Advanced skills in MS Office.
• Familiarity with AS9100/9120 quality standards.
• Six Sigma Greenbelt certification.
• Professional quality certifications (e.g., ASQ-CQE, CQA).
• Certification in Internal Auditing and/or AS9100 Lead Auditor.
• Strong understanding of FAA regulations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Meal Provided

Training Provided

Pay: Up $2500

Location: Chinatown

Working Hours: 1.30pm-11pm (44 hour per week)

Job Scope

* Taking food and drink orders from customers

* Serve food and beverage to table

* Make sure restaurant area cleaning

* Set up charcoal for BBQ

Requirement:

* Food hygiene certificate is a must. ((No Food hygiene cert? PM for more info, we have a solution for you!

* Positive attitude and a willingness to provide excellent service

Job Objectives

Monitor and to manage the technology Incidents impacting BANKS group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations,
Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting BANKS group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management
processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,
status notification, escalation, documentation and management reporting in full compliance with BANKS
standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise
evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where
permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends
or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through
identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to
end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology
incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and
implemented, where applicable. Work towards effective use of these automated solutions with other tools and
procedures within command center/ datacenter, in order to garner and present an accurate picture of the
incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution
process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help
maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution
Duration and the associated KPIs.
• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.
• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.
• Ensure compliance to Group Technology & Operations Policies and StandardsKey Requirements
• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line
Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of
management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network,
Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow

Job Description:

• Manages a variety of interventions, programs, and community development projects within the field of social work.
• Leads and guides multidisciplinary teams in the thorough evaluation of casework and group work, ensuring comprehensive and effective outcomes.
• Coordinates and oversees the implementation of strategic community development initiatives, diverse programs, and impactful research endeavors aimed at enhancing social welfare.
• Provides mentorship and steadfast support to fellow social workers, fostering their professional growth and ensuring the highest standards of practice.
• Actively collaborates with external agencies and ministries, forging partnerships and alliances to advance collective goals and initiatives in social services.

Job Requirement:

• Possession of a Degree or Master's in Social Work.
• Demonstrated prior supervisory skills, including experience in managing and guiding teams.
• Ability to effectively lead a team of at least four members, ensuring cohesion, productivity, and professional development within the team.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Working Hours:
Shift work (Morning & Afternoon only) *Rotating Shift

5 days work week

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Strong organization and time management skills
• Excellent communication and interpersonal abilities
• Able to work independently

How to Apply:

Please prepare your updted resume (Include your current salary and expected salary) and email to [email protected]or Whatsapp +65 8512 8044

We regret only shortlisted candidates will be notified.

EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin

• Responsible for responding to public inquiries to ensure exceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding service delivery standards.
• Case Management:
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to writing guidelines and standards.

Requirements:

• Only Singaporeans may apply
• Good writing skills. Proficient in English language (written and spoken).
• Possess customer service experience
• Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
• Prior knowledge in using Microsoft Dynamics 365 (Good to have, not mandatory requirement)

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Responsibilities:

• Diagnose and repair pumps/motors and machines, including disassembly and reassembly to repair or replace worn or malfunctioning components and consumables.
• Address and resolve customer issues through close interaction, including explaining problem diagnoses and discussing repair options.
• Attend on-site requests and repairs, including on-board vessel services.
• Participate in ongoing training events sponsored by the company to stay up-to-date on the latest technology and repair options.
• Generate inspection and test reports, maintaining proper documentation of all maintenance and repair records.
• Lead in Energy Cylinders repair (training will be provided).

• Responsible for responding to public inquiries to ensureexceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding service delivery standards.
• Case Management
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to writing guidelines and standards.

Requirements

• Singaporean only
• 1 Year Contract

Information

• Monday to Thursday: 8.30 am to 6 pm, Friday: 8:30 am to 5:30 pm
• Duration: 1 Year Contract

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/7745

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Job Responsibilities:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm
Rate: $10/hr

Must commit till end of december

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working days: 5 days work week (Mon-Sun)
AM: 730am-330pm / PM: 12PM-9PM

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Wards PSA

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on

what’s best for you and when it is important for your team to be together.

LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.

The Customer Success Manager is part of the LinkedIn Sales Solutions organization. The objective of this role is to drive adoption and engagement of our product, LinkedIn Sales Navigator within our customers and to help our solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. You will be responsible for your customers’ success in APAC, which includes rollout strategy, on-boarding, project management, regular program health and value reviews as well as building and nurturing key relationships with your customers.

Responsibilities

• Commitment to personal journey with Diversity, Inclusion and Belonging as this is a top priority for LinkedIn and many of its customers
• Partner with teams and co-create solutions (ie. sales, implementation, insights, etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and return on investment (ROI)
• Act as a trusted advisor and provide ongoing consultation and leading practice recommendation to the book of business and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value and agreed success criteria
• Develops and helps customer drive change management principles and processes to support organizations transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions
• Teach and develop deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
• Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
• Interpret and analyze customer insights to drive behavior change in product and act as voice of customer to LinkedIn Product teams to continuously improve our product, systems, and resources
• Agree on business objectives and goals as it relates to LinkedIn product with customers to build measurable success plans, set cadence of communication to deliver ROI and operational reviews
• Share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Value Reviews
• Provide leading practices to help drive user behavior and adoption of product and map solutions to existing customer workflows
• Manage and execute projects geared to drive adoption of new products and services with customers
• Track and document customer activity via system tools, ie. Gainsight
• Encourage customers to utilize appropriate LinkedIn resources to increase their utilization on the LinkedIn platform
• Develops, executes, and inspires peers to help achieve professional development to meet internal needs by providing training and guidance
• Continually work to evolve and improve Customer Success discipline within and across Customer Success Organization.
• Travel required once or twice per quarter

Qualifications

Basic Qualifications

• 7+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Preferred Qualifications

• Bachelor's degree or equivalent practical experience
• Advanced interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges at all levels at the client
• Advanced organization, project management and time management skills
• Experience analyzing data, trends and client information to identify product or growth opportunities in service of customer value
• Advanced understanding of software pre-sales and/or sales effectiveness
• Experience managing client accounts with high revenue impact
• Experience partnering with C-level/Director/Leadership Stakeholders
• Advanced verbal and written communication skills, including expertise in presenting to both small and large audiences
• Ambitious and driven, thriving in fast-paced and demanding environment
• Teamwork mentality and willingness to assist wherever needed
• Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
• Proven ability to influence through empathy, negotiation and consensus building

Suggested Skills

• Communication
• Collaboration
• Project Management

Job Responsibilities

1. Coordinating for following Hospitality Arrangements :

• Arrangements for hotel accommodation for Superintendents, guests and block arrangement for crew (Cruise ships)
• Arrangements for transport for Superintendents e.g. car rental, airport transfer & cabs
• Arrangements for courtesy to be sent to Guests and Superintendents
• Allocates and housekeeping for Superintendents’ Offices and VIP rooms, including the following :

i. Arrangements for PCs and fax machines to be set-up in Superintendents’ offices

ii. Arrangements for the conversion of telephone lines to IDD as and when requested

iii. Provision of stationery, overalls, safety shoes etc. for Superintendents

iv. Arrangements for laundry services

• Assist Superintendents with flight ticket bookings and validations, visa extensions

2. Carrying out the following Administrative Tasks with the Assistance of the CRA :

• Updates weekly and distributes Superintendents’ List to Senior Managers, SRMs, Sales, CR and Marketing personnel
• Updates customers/Superintendents’ profile in Sembsap1 system
• Update hotel corporate rates
• Oversees the management of canteen e.g. food service standard, cleanliness, housekeeping and price control
• Checks invoices and canteen bills
• Carries out costing for promotional items and VIP room dining
• Responsible for procurement and stock control of corporate gifts, souvenir and promotional items
• Recording of all bookings/orders for hotels, transport, etc

3. Coordinating the Arrangements of Customers’ Functions/Events e.g.

• ASMI Dinners
• Christmas and New Year Parties (Gifts, cards, lunches, decorations)
• Superintendents’ birthday arrangements (Cards)

4. Cultivate Relationships with customers

• Morning and afternoon rounds to Superintendent’ offices to monitor customer feedback
• Attendance at lunches dinners, Sundowners and other functions
• Manages hospitality programmes for in-house Superintendents e.g. :

i. Bookings of restaurants for Superintendent and PMs

ii. Arrangements for VIP lunches and dinners for the Shipyard. Organising of recreational activities

e.g. Sports and games for ship officers and crew

5. Ensure that customers’ complaints / feedback is channelled to relevant departments for action

6. Ensure the safety of personnel through compliance with Occupational Safety and Health and Environment Regulations

7. Ensure the Health, Safety and Environment operating procedures are followed and counsel employees about compliance as necessary

8. Participate in the preparation of Safe work, Environmental control and Emergency procedures

9. Ensure that all Health, Safety, Environmental & Quality (HSEQ) plans are followed

10. Any other associated tasks and responsibilities assigned from time to time

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Minimum GCE 'N' Level with relevant working experience
• Minimum 3 years of customers relations experience

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Benoi Yard)

15 Benoi Road, Singapore 629888

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Responsibilities:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.
• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.
• Conduct assessment / home visits when necessary.
• Liaise with relevant agencies / authority / patients family.
• Assure that all referrals are attended to by relevant personnel.
• Liaise with nurses on patient-related matters.
• Assure that all referrals are attended to by self or relevant personnel.
• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.
• Act as a channel of communication between management and the customer care coordinator.
• Handle difficult customer and communicate escalated issues to the Manager.
• Keep update records of patients ( electronic or written data)
• Up-to-date the relevant information of government’s policy with regards to the elderly care Services and funding.
• Maintain confidentiality of customer database.

Requirements:

• Minimum O Level education
• Minimum 3 years of relevant working experience
• Expertise in Social Work and/or Customer Service would be an advantage
• Able to work on alternate Saturdays
• Working Location : Clementi/Changi

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Service Engineer

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential!

Role & Responsibilities

· Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.

· Perform on-site advice, installation, preventive maintenance and repairs of our Company products.

· Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.

· Proactive in informing customers of additional product and services we offer.

· Handle all essential resources, materials and equipments for effective and efficient delivery.

Key Competencies

· Good level of customer service experience.

· Good communication skills to enable interaction with internal and external customers.

Qualification:

· NITEC/ Diploma in IT/Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.

· Candidates without prior working experience are welcome as on-the-job training will be provided.

· Possess a valid Singapore Class 3 Driving License.

Benefits:

· Learning culture where every employee is engaged in learning and development growth.

· Team programs and activities that celebrate individual and team’s success.

· Long service award recognition for our committed and dedicated colleagues.

· Health insurance and flexi-benefits cater for the employee’s health and wellness.

Is this you? Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

Service Coordinator (After-Sales Activities)

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! We are seeking for a skilled and dynamic Service Coordinator to join our team!

Meanwhile, please check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

A JOB THAT MATTER: YOUR RESPONSIBILITIES

As a Service Coordinator, you will play a crucial role in efficiently managing the schedules and resources of our deployment team.

This position requires strong coordination and administrative skills, the ability to thrive under tight deadlines, and a commitment to enhancing operational efficiency.

Responsibilities:

1. Provide shared support to Service Sales & Operations team
2. Handle customer’s enquiries via phone call and emails in his/her assigned territory
3. Manage administrative tasks such as preparing of quotations, invoices, pick list, reports, and other documentations.
4. Effectively schedule and follow up on customer work orders for automatic doors breakdown, installation, and/or preventive maintenance until closure for Service Engineers, ensuring smooth field support operations.
5. Liaise and coordinate with Warehouse to facilitate materials and equipment to meet delivery KPI (Key performance indicators).
6. Monitor and follow up customer payments, including outstanding collection, if any.
7. Assist in back up of tasks when respective team member is out of office
8. Perform other ad-hoc duties assigned by immediate supervisor or head of department from time to time.

EXPERIENCE THAT MATTERS: YOUR SKILLS & QULIFICATION

1. Good communication and coordination skills to enable interaction with internal and external customers effectively.
2. Good knowledge and application of Microsoft Office such as MS Excel (e.g VLOOKUP and Pivot Table).
3. Strong coordination skills
4. Strong attention to details
5. Ability to manage multiple tasks simultaneously

Qualification:

1. Diploma in business adminstration/engineering or equivalent
2. Minimum of 1 year of relevant working experience in construction industry

WHAT YOU CAN TRUST IN: A FULFILLING WORKPLACE

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition for our committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Company transport is provided (ie: Boon Lay MRT & Serangoon MRT)

Is this you? Access your career at dormakaba today! Please also apply via our job portal

Link: https://www.linkedin.com/jobs/view/3931326830

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role

We are a modern Mediterranean restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!

Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.

Salary: S$ 4,000 - $5,000 depending on work experience

Benefits:

• 5 Days Work Week
• Monthly Sales Incentive $250 to $500
• Staff Meals Provided
• Birthday Benefits

Responsibilities:

• Ensure that an impeccable customer experience for guests is maintained
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
• Coordinate and ensure proper communication between Front of House and Back of House operations teams
• Organise, supervise and roster shifts
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members
• Assist the Restaurant Manager in overseeing the beverage programme
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
• Managing and maintaining the POS software systems
• Supervise execution of all delivery orders
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
• To assist in building a database of regular clients and providing them with efficient and professional customer service

Requirements:

• At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
• Positive mindset and approachable demeanour
• Natural people skills
• A desire to deliver an experience beyond guests’ expectations
• Excellent communication skills, both written and verbal
• Confidence with handling POS systems
• Great time management and problem-solving skills
• Ability to stay calm, organised, and efficient under pressure
• Has great initiative and team leadership skills