Company: Transportation Company

Location: East (Near MRT Station)

Position: Customer Financial Service Representative (18733)

Key Responsibilities

➤Credit Assessment for new and existing customer

➤AR follow up with customer on the payment overdue

➤Assist in channel customer invoice dispute or payment application to internal team for follow up

➤Other AR related query

➤To be a team player in operation team to drive process and service improvement with strong and effective communication skill

Responsibilities

➤Ability to interact with customers via email / phone to achieve work responsibility

➤Ability to use internal systems for transaction and Excel

➤Problem solving skills

➤Basic English for internal communication

➤Proficiency in Japanese comprehension (Business level) to liaise with Japanese speaking customers in Japan

➤Diploma or Degree holder preferred

➤Preferably with minimum 1-3 years of work experience

➤Experience of customer service or other admins will be advantage

➤Ability to communicate with customer patiently and precisely

➤Team player for achieving goal as a team

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Goh Sheng Ze Marcus

EA Registration No: R22108782

Pasona Singapore Pte. Ltd.

1 FINLAYSON GREEN #09-02 SINGAPORE 049246

EA License No:90C4069

Responsibilities:

• Efficiently manage end-to-end customer complaint processes, including acknowledgment, SAP system updates, continuous tracking, closure, and monthly summarization for reporting purposes.
• Conduct in-depth tracking of supplier quality through incoming inspections triggered by customer complaints or as required.
• Demonstrate familiarity with and adherence to international cable testing standards and procedures.
• Update SAP system with inspection results, ensuring the release of lots aligns with defined usage decisions.
• Assist customers with technical inquiries, including Product Test Reports, RoHS, REACH, and CE compliance.

Requirements:

• Minimum Diploma or Degree in Engineering (Electronics / Electrical) or an equivalent field.
• minimum of 1 year of hands-on experience in electrical/electronic product testing and qualification.
• Proficient in Microsoft Word and Excel.
• Demonstrated ability to operate a range of laboratory equipment, including calipers, visual scopes, resistance checkers, and high voltage testers.
• Proven ability to address immediate issues independently.
• Proficient in Microsoft Word and Excel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Facilitate patients’ journey through the various service points in clinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment.
• Provide patient care services such as measurement of height, weight, and blood pressure.
• Promote and educate patients of self-help services and mobile applications.
• Manage patients’ general enquiries and screen patients’ general condition.
• Perform outgoing calls to patients to attend to their escalated requests.
• Provide administrative support as and when required.

Job Requirement:

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- Experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

The Company

You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customers needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting toConcession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  Point to point enquiries from customer
  SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  Perform out bound calls to customers who leave callback
  
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Mandarin-speaking
• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision
• We can take fresh candidates with a diploma

Benefits Summary

• AWS + 2-3 Months Performance Bonus + Yearly Salary Increment
• Shift Allowance

Counter PSA in Emergency Medicine Department

- 5 days / week (Including weekends)

- 8 hours per shift (morning/afternoon/night)

Responsibilites

• Registration of patients presenting at Emergency Department
• Admitting of inpatients
• Discharge of Emergency patients
• Collecting payment for A&E facility feeds and deposit for inpatients
• Financial Counselling process for inpatients
• Handling of general enquiries (over counter & phone)
• Ensure customer service standards are up kept at all times
• Sorting of E-cards in preparation for dispatch to MRO daily

Interested candidates kindly click the APPLY NOW button.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

We are looking for Contract - Long term patient service associate to be outsourced to our clients.

Job Description:

• Provides frontline services in areas
• Scheduling of appointments
• Payment collection
• Liaising with patients and caregivers
• Other ad hoc duties

Requirements:

• Min Nitec and above
• Able to commit to the working hrs
• Have good communication skills
• Proficient in MS Office/Excel/Word

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

Recruiter's Ref Code: #HRY

Position Applied: PSA

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Contract period: 1 year

Basic salary: up to $4.5k per month

Location: Fairprice Hub, Joo Koon

Office hours 8.30am - 6pm, Mon - Fri. But do standby on weekends for operations.

Duties and Responsibilities

You are responsible for leading a team of customer service officers for FairPrice Group, to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us. Supporting the businesses from grocery to food and membership, you will:

● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely

● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches

● Handle escalated feedback and provide appropriate solutions in a timely manner

● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges

● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals

● Establish individual and team goals and review team performance for continuous development

● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience

● Conduct performance appraisals and provide constructive feedback to direct reports

● Compile and analyse data for management reporting

Requirements

● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry

● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders

● Highly customer service-oriented, meticulous, and resourceful

● Strong analytical and problem-solving skills with the ability to work independently

● Strong leadership and adaptable to changes in a highly dynamic work environment

You will be part of a team of Client Services Associates of a Contact Centre and your main responsibilities are but not restricted to the below:

Responsibilities:

• Responsible for conducting tele-engagements to seniors intended as a check-in for a quick assessment on whether there have been changes to their health and social circumstances
• He/she will endeavour to provide a level of care and services established, ensuring client satisfaction and team objectives are achieved.
• Conduct administrative tasks and ensure client needs are followed through
• Any other duties assigned from time to time

Requirements:

• Minimum GCE "N" Level
• At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous
• Students waiting for results are eiligble to apply
• Must be fully vaccinated with COVID-19 vaccinations

WHAT’S THE JOB?

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Service Attendant, you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes

YOUR DAY-TO-DAY

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Attends and participates in training sessions as schedule
• Grooming is impeccable and in accordance with Hotel’s grooming standards
• Outlet equipment is clean, polished, sorted and stored
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Food orders are taken and processed accurately
• Coffee and tea is served hot and in accordance with standard
• Working areas are cleaned and re-set quickly

Service Technician

Salary: $1, 500 - $2, 000
Working Days: 5 days , 8.30am – 5.30pm
Location: Kwong Min Road (Boon Lay)

Job Responsibilities:

• Knowledgeable in servicing and maintenance for refrigeration / electrical machines.
• Identifying faults, troubleshoot, and repair various commercial kitchen equipment.
• Performing repair jobs promptly and efficiently.
• Submitting of daily report for servicing & maintenance functions.
• Ensure all documents are updated upon completion of work
• Ensuring all works comply with the appliance standards and Health and Safety Act.
• Perform equipment quality compliance check.
• Work closely with direct superior to maximize repair rates.
• Maintaining service vehicle in good condition.
• Maintain the work bay and workshop areas in orderly and safe working conditions and exercise good housekeeping practice.
• Any other duties as assigned.

Job Requirements:

• Hands-on experience in installation, maintenance, troubleshooting and/or repairs in electrical machines and mechanical diagnostic skills.
• Possess a valid Singapore class 3 driving license is preferred.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944

☑ Taiwan engineering company

☑ M-F, 8.30-5.30 pm

☑ Accounts Payable experience is added advantage

· Ensures highest standard of service delivery to our customers.

· Monitor and respond to AR/incoming calls/emails/written correspondences.

· Maintains confidentiality of the customers and data.

· Identifies and resolves customer issues and enquires received via calls/emails/social media platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.

· Uses customer service and sales skills to optimize the opportunity of each customer contact.

· Provide new customer about the Company products and services.

· Resolves existing customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues, and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.

· Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Company’s management system.

· Keeps abreast with current issues in the industry and competitors’ innovations.

Interested applicants, kindly send your resume in MS WORD format to ref9 at trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

*Pls summarise your experience at 'why hire me'

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Xue Fen (Shannifer)

EA Personnel Reg No: R1653801

Service Technician

• Working Days: 5.5 days
• Working hours: 8.30am - 5.30pm (Mon - Fri)
  Working hours: 8.30am - 1.00pm (Sat)
• Location: Kaki Bukit (Office) / working at site
• Salary: $2,600 - $2,800

Requirements:

• Diploma in Electronic Engineering
• 2 to 3 years working experience in ELV (Public Address, Card Access, Panic Alarm) or AV Systems company
• Driving license Class 3

Responsibilities:

• Attached to Senior Technician/Engineer for daily assignment
• To do termination, soldering of points, connection & testing of ELV equipment on site
• To update drafter on changes on drawings
• To attend to service call, do troubleshooting of ELV Systems
• To carry out maintenance servicing of ELV Systems
• Any other tasks assigned as and when required

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Cafe Service Crew (Ice Cream, 5 Days, North & East)


Salary: Up to $2200 + Variable Bonus
Location at Yishun/Lavender
Workdays: 5 Days (include weekends)

Morning and Afternoon shift (44 Hours/Week)

Responsibilities:

· Provide good customer service

· Scooping of Ice-cream, preparing Dessert, Coffee and Drinks

· Cashiering, handle daily sales settlement and weekly stock-take

· Maintain cleanliness of the cafe

Requirement:

· With F&B background preferred

You may email your resume to [email protected] or whatsapp wa.me/6590066657 for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Lee Ming Hui (Reg No. R21102976)

Our client is a prominent figure in the education and enrichment sector in Singapore, and they are currently seeking a Customer Service Representative to join their team!

Job Description:

• Deliver a professional and high-quality service experience in a customer-facing role.
• Handle customers’ needs tactfully and professionally.
• Provide customers with clear explanations on the organisation's programmes and services while at the front desk.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.
• Develop great rapport with clients and build brand loyalty.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Minimally Diploma holder with relevant experience.
• At least 1 year of experience in Customer Service, Sales or equivalent role.
• Possesses a customer-oriented mindset, in going the additional mile in delivering excellence service.
• Strong interpersonal and communication skills.
• Open to work on rotating shift hours and on weekends.

Benefits Summary

• AWS + 2-3 Months Performance Bonus + Yearly Salary Increment
• Shift Allowance

Consultation PSA in Emergency Medicine Department

- 5 days / week (Including weekends)

- 8 hours per shift (morning/afternoon/night)

Responsibilites

• Assist doctors, registered nurses and enrolled nurses in preparing patient physically for procedures and after procedures
• Perform discharges of patient
• Assist the registered nurses in providing basic care planned for patients
• Assist registered nurses in observing and reporting patient’s condition and progress
• Give and remove / assist to give / remove bedpans and urinals to patients
• Help registered nurses carry out simple procedures related to treatment under supervision
• Assist the Registered Nurses in performing diagnostic monitoring

Interested candidates kindly click the APPLY NOW button.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Details:

• Work location: Tiong Bahru Plaza
• Working hours: 6 days per week / 10 hours per day (11:00 - 22:00 with 1 hour break)
• Salary: Full Time starting from $2700 plus $100 attendance allowance plus incentives;
• Part Time starting from $10/hr
• Meals provided

Job description:

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant

Job Requirements:

• Candidates with relevant working experience in the F&B industry is a plus
• Passionate, cheerful, and positive, service oriented and an excellent team player
• Enjoy interactions with customers, able to communicate effectively in multi Language with good interpersonal skills

MOM EA:23C1646

MOM Reg:R1102064

- Overseeing hiring and scheduling staff, tracking cash flow and setting sales goals for their team.

- Developing key performance goals and managing the performance of staff

- Creating and implementing strategies for business growth

- Hiring new staff within a department or business unit

- Ensuring that departments or units deliver quality offerings to clients

- Working closely with account managers and other senior staff to retain clients

- Developing new solutions to meet client needs

- Improving internal processes for better productivity

- Overseeing large projects and interpreting performance reports

- Managing the budget and monitoring the financial health of a location or business unit.

As a licensed moneylender, our main business product is money itself. We mainly deal with personal and business loans from clients, and coming up with a suitable repayment plan for every customer. You will be joining as a CSO who will be responsible for mainly:

Responsibilities:

1. Building relations with customer (interviewing them, post-sales service)

2. Liaising with RMs and come up with a suitable repayment plan

3. Screening of applicants (credit and financial evaluations)

4. Other adhoc tasks (briefings, meetings, etc)

Remuneration Package:

Salary: Basic + Commission ($3,000 - $4,000/month)

Leave: Up to 60 days (encashment option avail)

Benefits: Medical and Dental provided

Requirements:

- Candidate must possess at least a GCE “O” level certificate.

- No experience required, training provided.

- English and Chinese proficiency (verbal and written).

Locations:

Tanjong Pagar MRT, Lavender MRT, Nicoll Highway MRT

Job Highlights:

• Salary ranges from $2,5k to $3k + AWS + PB (Performance bonus subjected to individual performance)
• Working Days & Hours: 5.5 Days - Mon 8AM to 6PM / Tues to Fri: 830AM to 6PM / Sat: WFH
• Location: Changi South
• Cleaning Solution Industry

Job Responsibilities:

• Prepare the daily schedule of technicians
• Daily briefing of technicians on any special instructions
• Process paperwork, quotations and billing
• Coordinate with the warehouse on items needed by technicians
• Assist with customer servicing enquiries
• Contact suppliers on servicing feedback and warranty claims
• Any other relatable duties as assigned

Requirements:

• Preferable with at least 2 years of similar experience/capacity in the relevant industry

Interested candidates can kindly apply via MyCareersFuture or can send your latest resume to [email protected]

Gary Lua Zhi Hao (R21104006)

Just Recruit Singapore Pte Ltd (EA12C6295)

Challenges

Roles & Responsibilities

• Deliver prompt and excellent frontline services with care, empathy and professionalism
• Handle patient registration, payment collection and bill enquiries
• Provide financial counselling to help patients and next-of-kin make informed decisions through sharing of inpatient bill estimates, available payment modes and financial assistance
• Coordinate with relevant stakeholders to facilitate admission and financial counselling processes for seamless patient experience
• Support in administrative and logistical tasks, with opportunities to be involved in improvement initiatives that contribute towards the transformation of overall healthcare financing journey

Requirements

• Diploma in any discipline/ GCE 'A'/'O' Level /Higher NITEC / NITEC in any disciplines
• Frontline / customer service experience preferred
• Proficient in computer application i.e. MS Office
• Able to multi-task and work in a fast-paced,dynamic environment
• An adaptable team player with good interpersonal and communication skills
• Able to work rotating shifts, weekends and public holidays

Brief description of the Restaurant

“Ma Maison” is a French word which means“ my home” ‒ a place to celebrate special moments with family and loved ones in a cozy home-like ambience. For being 41 years in the business now, Ma Maison has expanded its horizon having 33 branches of its Ma Maison Restaurant in Japan, Singapore, Malaysia and Thailand.

Job Descriptions

• Greetings, Walk in customer, prepare table settings, taking orders.
• Clearing of tables and all stations.
• Maintain Outlets cleanliness and hygiene standards of restaurant.
• Any ad hoc duties as assigned by the outlet manager.

Job Requirements

• 2 years of experience in F&B
• Service Orientated with a passion to serve with a smile
• Positive attitude
• Good Team Player
• Good communication skill and converse well in English

Benefits

• Training & Development opportunities, Good Career progression
• Performance Review Promotion
• Medical & Dental Coverage
• Birthday Leave / Vouchers
• Annual Leave
• Staff Meals Provided
• Friends Referral Incentives
• Daily / Monthly Incentives
• Convenient Location

Working hours

• 5.5 work day week / 52hrs

The F&B Captain will deliver prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. He/she must be familiar with ALL Loyalty Program to recruit members and be able to share information when handling existing ALL members.

Outlet Operations

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.

• Take food and beverage orders according to guest’s requirements and preferences.

• Deliver food & beverage services in accordance to departmental standards and procedures.

• Ensure that all food & beverage are serve according to LQA service standard.

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

• Remember individual guest’s names and their preferences to extend a personalized service.

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

Salary: Basic $1,800 - $2,000 + $600 transport allowance (if possess own transport) + commission [Average around $100 - $900]
(Average Gross Salary $3,500)

Time: Monday - Friday (8.30am - 5.30pm)

Location: Tuas Avenue

Responsibilities:

• Sale of Service Contracts to Fleet/ Vehicle Owners.
• Maintain a pool of service contracts to form a base load to ensure stability of service revenue.
• Foster close-relationship with customers in their course of vehicle ownership for subsequent purchase.
• Keep up-to-date of all customers' feedback with reply to close case.
• Constantly educate customers with proper vehicle handling.
• Safeguard our product and brand image in vehicle maintainability.
• Weekly Sales Report (GGOB) on sales progress, challenges and prospects/forecasts to keep targets in check.
• Ability to explore new grounds/industries for new sales to meet new sales targets/KPI.
• Staying up-to-date on customer's payment progress will enable salesperson to educate/motivate regular on-time payments of customer in order to facilitate smooth transactions with their 30-days credit term.
• Offer/propose/quote maintenance agreements, adhoc quotations when complying with the standards of service centres.

Requirements:

• Customer Relationship Management (CRM) Tools.
• Product Presentation.
• Market & Product Knowledge.
• Time Management.
• Team Collaboration.
• Adaptability.
• Target Orientation.
• Resilience.
• Training, on-job training to familiarise dealer's/non-dealer's on In-house or aftermarket existing/new product/packages available in the market.
• Sales and Negotiation Skills.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368