• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events, problems, and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures.

Customer Service Executive (Digital Services) - Inbound outbound calls / Support Sales Team [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting R21103142 Recruit Express Pte Ltd (Healthcare & Lifesciences Division) EA License: 99C4599

Founded in 2002, Mind Stretcher is the market-leading Tuition & Enrichment chain in Singapore, with 25 centres islandwide and an annual enrolment of 22,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

BE INSPIRED & INSPIRE OTHERS
Join US!

What You'll Get:

• Job security with a very Established Education Group
• Medical and Dental Benefits
• Various Staff Benefits & Privileges
• Training & Development; On-the-job Learning
• Structured Career & Salary Progression
• Great & Passionate Colleagues
• Vibrant Environment

What a day-in-your-life would look like:

• Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy, and prompt manner
• Assist in the day-to-day operations & administration of centers

You should:

• Possess a strong customer-centric personality and mindset
• Possess a pleasant and cheerful disposition
• Possess commendable interpersonal communication skills
• Ideally, possess at least 1 year of customer service-related working experience

Job requirements:

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• Obtained a NITEC Certificate, Diploma, or Degree in any field
• Be proficient with MS Office (Word and Excel)

To start the ball rolling, please submit your resume via the “Apply Now” option.Thank you for your submission. If you are shortlisted, you will most definitely be hearing from us shortly.

We are looking for a passionate and motivated individual for this position.

• Welcoming the customers
• Introduction of Food and Beverage Menu
• Taking of orders & cashiering
• Serving of food & beverage
• Preparing basic food & beverage items

Requirements:

• Min 1 year of relevant experience
• Customers oriented
• Enjoy interacting with customers
• Familiar with industry's best practices
• Positive and energetic personality
• Able to multitask and work efficiently under pressure

Responsibilities:

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Front-Desk Support

• Flexible to be deployed to various locations around Singapore (North/East) occasionally

• Proactive manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Ensure smooth customer transactions at all times and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

Requirements :

• GCE 'N' level/ Nitec/Diploma
• 1-2 years customer service experience.

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Daniel Lee / EA Reg. No : R1989151

Customer Service Executive | Toa Payoh

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• Minimum GCE "O" Levels or above
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or chat, providing prompt and courteous responses.
• Efficiently address customer concerns and issues, striving to achieve satisfactory resolutions and ensuring customer satisfaction.
• Manage customer complaints with professionalism, track progress, and provide regular updates until resolution.
• Maintain a deep understanding of our company services, pricing, contracts, and environmental initiatives.
• Maintain accurate and organized records of customer communication, service requests, and issue resolutions.
• Gather customer feedback to identify areas for improvement and provide input for service enhancements.
• Assist the sales team in coordinating customer meetings and follow-ups, supporting the sales process when required.
• Generate and compile reports on customer inquiries, complaints, and feedback to inform management and improve service quality.

Requirements

• Minimum Diploma in Business / Business Administration or equivalent
• At least 1 year of relevant customer service experience
• Good communication and analytical skills
• Able to work well in a team
• Good incentive scheme

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Welcoming customers, informing them about specials or new items, take customer orders and preparing food and beverages to their specifications and accepting payments.
• Grilling, cooking, and frying foods.
• Constantly learn about Japanese teas and desserts and presentation techniques to improve beverage and dessert quality.
• Planning and managing work orders to ensure all items of an order are finished and served at the same time.
• Performing simple food preparation tasks
• Ordering supplies and stocking the shelves.
• Making ingredients
• Cleaning food preparation equipment and areas.
• Adhering to all food safety regulations and quality controls.
• Ensure and maintain store and personal hygiene
• Other ad-hoc duties are required

Job Requirements:
• Keen on continuous learning about food and beverage preparation.
• Exceptional listening and communication skills.
• Availability to work around peak hours, including nights, mornings, weekends, and public holidays.
• A polite and engaging personality.
• Commitment to customer satisfaction and service excellence.
• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

This is a 12 months contract assigned to our client

Work Location: Victoria Street

Salary Range : $2,300-$2,600

Weekday shift

Shift 1 08:00 - 17:00

Shift 2 09:30 - 18:30

Shift 3 11:00 - 20:00

Saturday tentative.1 weekday off after 2 Saturdays

Shift 1S 08:00 - 12:00

Shift 2S 13:00 -17:00

Technical Helpdesk

1) Issue Management

a) Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

b) Identify the impact, urgency, and priority of incidents

2) Provide initial troubleshooting and support for incidents.

3) Escalate incidents that cannot be resolved by the service desk to the appropriate Application

Maintenance team and monitor progress.

4) Seek confirmation for closure from the user when resolution is provided.

5) Serve as the first point of contact for all incidents

6) Prepare issues statistic for reporting purposes.

7) Prepare daily, weekly and monthly report Daily monitoring

8) Liaise with client to clarify issue and assign issue to team for resolution.

9) Track and report on issues resolution.

10) Assess common issues and suggest improvement points.

11) Track and report on day-to-day operations to maintain system stability

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Summary

Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This job does not have responsibility over product development, but does have overall project management responsibility. This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Key accountabilities

• Responsible for orders and revenue growth of OneSource business in Singapore and potentially lead the entire SEA team.
• Manage and develop key accounts and dealers for Singapore and SEA.
• Work closely with OneSource sales to address customers’ needs and provide omni-channel support to get the lab service opportunities in Pharma, research, government and segments.
• Develop and present tailor-made service proposals to customers, particularly for lab asset management projects from key accounts (KAs).
• Be accountable to understand the project objectives, scope, and budget. Ensure the processes and procedures will be applied in required projects and manage potential risk and issues.
• Follow up on project planning, execution and change control and lead project team to implement the service activities on time, on budget and stay committed to the completion of project phases.
• Communicate effectively with customers and internal/external resources. Perform project review with key stakeholders in key customers on regular basis and follow up for issues and solutions.
• Respond to new requests from KAs and expand service scope and new solution for existing lab service projects.
• Coordinate any other related issue in project.

Requirements

• Minimum Diploma holder with specialization in Chemistry or related discipline / Bachelor’s Degree holder preferred.
• Minimum 3-5 years of sales or (project/people) management experience in related industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented and proficient in Microsoft office.
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Comfortable with 30-70% of business travel inside Singapore.

1. Frontline customer service positions

• Handle patient registrations, schedule appointments and booking of referrals
• Attend to clients’ enquiries and needs
• Handling phone calls and inquiries
• Handle administrative and ad-hoc duties

2. Back-end Admin positions

• Data Entry
• Manage incoming hardcopy and softcopy mails
• Ensure that documents received are accounted for
• Organize documents and preparing forms
• Liaise with external parties
• Assist with ad-hoc administrative duties

Job Requirements:

• Minimum N/O/A level
• No Experience Required
• Office hours and shift opening available

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

or call 6736 3280 and ask for Venice Wong / Alvin Lee

You may also drop a WhatsApp to 97400284 (Venice)

EA Personnel: Alvin Lee Peck Keong (R1104781)

Company Registration No.: 99C4599

A dynamic individual who is willing to take end to end responsibility for customer service delivery and installation in a well established high end furniture business.

• Experience in high end furniture delivery is a critical requirement.
• Ability to train and support at high end installations
• A degree ideally in a mechanical or engineering discipline as support for electric items is critical
• Working 6 days a week, and public holidays to give customers the 24 hour experience that they deamnd
• Ability and experience of CRM systems
• Knowledge of delivery approaches
• Ability to monitor and improve all areas of installation and delivery.
• Hands on during container unloading
• Expertise in developing quality processes.
• 
  

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Experience in related field
• Experience in servicing Refrigeration / Robotic Liquid equipment is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description:

· Handle patient enquiries, registration of patients, making of appointment

· Cashier duties which includes reconciliation of daily cash collection, preparing bank-in lists and depositing of cheques and cash

· Dispensing medication as per prescription including simple stock take on a regular basis

· Assist physicians such as preparation of room and apparatus, general housekeeping for the clinic

Job Requirements

· Able to communicate effectively

· Min N/O/ ITE/ A Levels / Diploma

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Customer Service | Freight forwarder | B/L | Shipping Executive | Redhill

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Lau Xin Tong, Evelyn (Outsourcing Team)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA license number: 99C4599