We are looking for patient service associates to be outsourced to our clients.

Job description:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Job requirements:

• Minimum 'N'/'O'/Diploma/Nitec level
• Experience with customer service
• Healthcare experience is not a must but highly preferred

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Info:

• Salary: Basic from $2800 - $3500 + Handphone Allowance $50 + AWS + VB
• Working Hour: Monday - Friday (8:30am - 6pm)
• Location: Tampines

Job Scope:

• Collaborate with the Pricing Manager to ensure swift and precise responses for pricing and quotations, catering to internal departments, overseas stations, and clients
• Timely response to client pricing inquiries and processing of e-bids via customer portals
• Efficiently manage tenders and RFQs for various Air-freight products when assigned
• Gather pricing information from carriers, co-loaders, and internal network sources (product teams, overseas stations) to deliver client-specific solutions and pricing
• Cultivate and maintain strong relationships with carriers and co-loaders
• Serve as a knowledgeable resource for all Air-freight inquiries
• Take responsibility for coordinating collection arrangements with both internal and external customers
• Collaborate with vendors to plan collection schedules and provide the Air Export operation team with comprehensive execution details, including cost information
• Thoroughly review vendor invoices for shipments arranged and ensure accuracy
• Generate and deliver weekly and monthly reports to customers and account managers when necessary
• Extend support to the team in ensuring speedy and accurate responses to pricing and quotation requests from internal departments, overseas stations, and clients
• Keep track of bid-winning ratios and conduct analysis as required
• Fulfill any other duties as assigned

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

We are looking for contract Patient Service Associate (PSA) / Clinic Assistant to be outsourced to our clients from the healthcare industry.

• Job Description:
• Responsible for patient registration, appointment scheduling, and front desk operations, including billing and payments.
• Assist patients with inquiries, guide them through the healthcare system, and maintain medical records in compliance with regulations.
• Collaborate with healthcare staff to facilitate patient care and provide excellent customer service to ensure positive patient experiences.

Requirements:

• Minimum ‘N’ / ‘O’ Levels / Nitec / Diploma
• Minimum customer service experience required.
• Candidates without healthcare experiences are welcome to apply as training will be provided.

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Able to work 2 or 3 shift roster preferred
• Basic knowledge of Microsoft Office

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Manager (Recreation Programmes)

As our Manager (Recreation Programmes), you will report to Chief Executive / Deputy Chief Executive. This position involves overseeing the planning, organization, and execution of recreational programs that cater to the diverse interests and needs of our members and Public Service Officers promoting health, wellness, and lifestyle.

Responsibilities:

• To lead the department in organising a diverse of social programmes, events and activities to enhance the overall enjoyment and advantage of owning our Club membership and to increase the membership signup rate.
• Oversee the planning, promotion, execution, coordination and engagement of a wide diverse range of social programmes to interests the members to sign up for the events and activities.
• To develop and organise social events and activities that attract all demographic.
• To ensure the compliance to our Club rules and regulations and attain the KPIs for all social events and activities.
• Implement marketing and promotional strategies to increase the awareness and participation rate for all recreational programmes.
• Develop strong relationship with new and existing events/programmes partners, instructors, sponsors, and participants.
• Evaluates the effectiveness of all social programmes and through participation feedback, attendance, survey, financial analysis and optimise the resources and manpower.
• Continuously focus on improving members satisfaction of all social programmes to create member’s loyalty and deliver a positive event experience, from their sign up to the actual day.
• To forecast the event calendar for all social recreational programmes, and manage the Club's events microsite.
• Work closely with other departments and clubhouses to foster collaboration and synergy, ensuring smoother workflows and better outcomes for initiatives and projects.
• Prepare annual budgeting, quarterly and monthly reports for Management and Executive Committee.
• Perform other duties as assigned by the Chief Executive and Deputy Chief Executive.

Requirements:

• Min. Degree in Events/Hospitality and with managerial role of at least 5 years of relevant working experience in an event organizing
• Excellent communication and writing skills
• Able to plan and execute multiple events / activities to meet deadlines
• Able to work extended hours including weekends and public holidays when necessary

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period.

Salary: up to $4.5k

Job Duration: 1 year contract renewable
Working Days & Hours: Mon - Fri Office Hours
Location: Tanjong Pagar

• Take on the challenges of working closely with Management Corporations, Managing Agents and Building Consultants to ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• Take on the challenges of handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Working closely with the consultants, contractors and project management teams, you will ensure that rectification works are completed satisfactorily and promptly.

Job Requirements: Min Degree in Real Estate/Infrastructure and Project Management

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Job Summary

The Assistant Superintendent is responsible for overseeing the effective and lawful operation of a welfare home, ensuring the well-being of residents and compliance with relevant laws and regulations. The role involves managing staff, maintaining facility standards, and implementing programs for resident care. The Superintendent is also tasked with various responsibilities to ensure the welfare and development of residents in alignment with the Destitute Persons Act and Rules.

Roles and Responsibilities:

1. Welfare Home Oversight

• Ensure residents receive proper attention and support in accordance with the Destitute Persons Act and MSF regulations.
• Maintain cleanliness and compliance with standards set by relevant authorities.

2. Legal Compliance

• Supervise all aspects of the welfare home, ensuring compliance with Destitute Persons Act and Rules.

3. Food Safety and Hygiene

• Ensure strict adherence to Food Safety and Hygiene Guidelines on food hygiene practices.

4. Personnel Management

• Allocate duties to staff and ensuring understanding of responsibilities.
• Conduct staff development activities and performance evaluations.

5. Programs and Services

• Evaluate and enhance the quality and relevance of home programs and services.
• Facilitate outside employment opportunities for residents and organize diversionary activities.

6. Financial Governance

• Ensure compliance with Service Standards Requirements Guidelines, including financial governance.
• Prepare budgets and monitor cash flow according to established policies.

7. Board of Visitors:

• Implement recommendations from the Board of Visitors to the extent possible.

8. Additional Duties:

• Perform duties assigned by the Chief Executive Officer and the Welfare Homes Management Committee.
• Participate in planning and implementing work plans.

Requirements:

• Minimum degree, preferably in social work or psychology, or relevant working experience in the social service sector with administration skills.
• Considerable years of experience in leadership positions.
• Excellent communication skills, both verbal and written.
• Ability to commit to weekend and evening meetings when required.
• Work location: Buangkok Green

The Welfare Home is for destitute persons.

We regret that only shortlisted applicants will be notified.

Job Description:

• Administration of discharge and admission documents for patients staying in the ward
• Settle payment during discharge
• Involved in administration of medisave/ insurance claim
• Patient registration

Job Requirements:

• Must be comfortable with shift work
• Prior experience in healthcare is preferred!
• Min GCE N/O/A Level

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289
Recruit Express Pte Ltd
E.A License: 99C4599

The Job:

• Order to CashCommunicate regularly with customer to handle their PO and confirmation
• Coordinate with warehouse for stock availability
• Arrange delivery to meet customer expected date and invoice on time, coordination with warehouse
• Replenishment stockRegularly communicate with sales for market development
  Calculate stock requirements based on demand planning and historical data
  Create PO to respecting supplier (affiliate or non-affiliate)
  Monitor and ensure all PO's in line with requirement and communicated
• Import ActivitiesMonitor shipping schedule, receive notification of arrival of import materials, closely coordination with GBS
  
  

Interested applicants may email resume to [email protected]

JANE LUI JIE'EN (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

Job Description and Main Responsibilities:

•Handle daily operations activities including kitchen work (bubble, tea), making beverage, customer service, making bubble.

•Keep the work environment clean and tidy.

•Treat guests with a friendly and positive attitude.

Experience requirement:

•No experience required as on-the-job training will be provided

Benefits:

•1.5 Off days per week

•10++ days Annual Leave

•Medical Subsidies

•Quarter bonus

•Staff Drink

•good career development

Part- Time:

•$9-11 per hour

•Work 75 hours a month, get extra bonus $50

•Choice of work location, flexible working hours

If you are interested in this job (Full-Time/Part-Time), please contact: 85050857(whatsapp)

Singaporeans/PR/LTVP are welcome!

For Airline customers in Asia region (several dozen of millions USD of revenues), you will be accountable for the final profitability of the business plan, responsible for the Customer satisfaction and for the cash collection. You will coordinate in a transversal mode the Customer Team, meaning all the company members in interface with the final Customer to ensure a good alignment on the strategy and the communication. The position is a very exposed one, with direct impact on CFM Brand, and requires high autonomy, Customer sensitivity, potential discussion on complex technical topic related to engine, appetite for negotiation, executive-like decision making, and high reactivity, in high intensity on a daily basis. Being based in Singapore enables to be close to Customers, as well as to GE partners. Good knowledge of CFM and Safran organizations is important to help getting approvals, as well as France-based-teams actions and supports.

Main roles & responsibilities:

- Manage the Customer Team dedicated to the Customers, and ensure good level of interface with GE (CFM Partner)
- Manage the Services Agreement in force (RPFH, Time & Material, Flight Line LRU) : ensure relevant KPI, monitoring and meetings are in place at the right level of the organizations

- Ensure Customer satisfaction, together with the respect of the financial objectives of SAFRAN

- Manage the contract / customer account in a Project mode with the other members of the Customer Team, to protect Safran interest while ensuring Customer Satisfaction,
- Share internally the Voice of the Customer ; define and make propositions to solve open items,
- Facilitate / ease customer operations, answer with efficiency to challenges, be pro-active in the resolution of operation and commercial disputes,

- Be accountable for the reporting at the appropriate level of the organization

- Ensure that contractual commitments are met; track and manage the revenues, the costs and the profitability of the Business Plan with the Financial controller team.

- Identify and mitigate the risks & opportunities of the contract, impacts on the business plan and ensure associated actions are engaged.

- Anticipate / capture weak signals to avoid any complaints
- Negotiate / obtain resolution on Commercial and operational open topics
- Participate to the Sales strategy together with the Sales Director of the account
- Dare to innovate: propose ideas and solutions on all aspect of the business.

• Frequent travels to Asia & Pacifica area will be required.

Requirements:

• Degree level
• Min 5 years of experience in a Customer / Product environment
• Intercultural mindset
• Financial skills, appetite for Customer relationship management and negotiation, ability to understand technical behavior of an aircraft engine

Position title : Service Crew

Location: Islandwide

Working Days: 5.5 days, Offday on Saturday or Sunday

Working hours : 44 Hour per Week

[weekdays schedule]

7:00am -4:00pm

8:00am- 5:00pm

12:30pm-9:30pm

[weekends schedule]

8:30am-4:30pm

SERVICE

• Provide service to all customers according to service standard and procedures
• Responsible for the preparation work of restaurant opening and closing operation hours
• Answering customer’s queries regarding menus, ingredients or any other product related queries.
• Includes bar and cashier duties
• Assist in training of new part timers
• Maintain quality, service & cleanliness at all times
• Any other job related duties requested by Restaurant Manager

Job Descriptions:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.
• Meticulous and self-motivated; cooperate and comply.

Job Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.

What You'll Do:

• Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
• Meeting customers face-to-face to provide support or resolve issues
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer- centric attitude
• Any other tasks that may be assigned from time to time

What You’ll Need:

• Minimum 2 years of experience in contact centre or similar environment
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Locations:

• Bedok Mall
• Changi City Point
• Tampines Mall
• White Sands

Compensation:

• Food Service Crew (Full-Time): $2,000 - $2,600
• Outlet Manager: $2,600 - $3,000

Why Choose Us?

• Competitive Pay: Attractive salary packages with guaranteed yearly increments.
• Bonus and Incentives: Enjoy monthly performance incentives and annual bonuses up to two months' salary.
• Career Development: Experience rapid career advancement and professional upskilling opportunities.
• Comprehensive Benefits: Full medical coverage including dental, nutritious daily meals, grooming allowance, and more.
• Learning Opportunities: Benefit from 100% sponsorship for Private Conversation Language lessons in English and up to 100% study grants sponsorship.
• Financial Support: Access to 0% interest loans up to 10x your basic salary.
• Work Schedule: 54 hours per week across 5 days.

Job Responsibilities:

• Prepare and make wraps, assemble daily bowls adhering to our high standards of quality, safety, and hygiene.
• Conduct light-cooking tasks such as boiling, and preparing side dishes and sauces.
• Manage raw food ingredients preparation including meat, poultry, and vegetables.
• Execute food preparation processes such as thawing, washing, cutting, marinating, and portioning according to SOP.
• Setup and replenish the salad bar with fresh ingredients.

Join Us If You Are:

• Passionate about food service and quality.
• Eager to grow and take on new challenges.
• Committed to safety and cleanliness.
• Ready to be part of a dynamic and supportive team.

EA Personnel Name: Wong Choo Sian
EA Personnel No: R1762582
EA License No: 23C1703

At Raffles Medical Group, you’ll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Your key responsibilities will include:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Liaise with medical teams and patients in making appointments across different medical specialities/clinics within the Group
• Assist doctors and nurses in basic clinical tasks when required
• Collate laboratory and radiology results for doctor's review and follow up
• Perform daily billings and accurate transactions, including closing of accounts

Job requirements

• Minimum ‘O’ Level/ NITEC/ Diploma in any discipline with at least 1 – 2 years of working experience in clinic settings preferred
• Meticulous and organised, able to multi-task and work in teams
• Good customer service and frontline skills with a pleasant personality
• Able to work in a dynamic and fast paced environment
• Computer literate, ability to use MS Word, MS Excel and manage patient registration
• Must be able to commit to shift work including working weekends and Public Holidays on a rostered shift

Available Work Locations:

• RMC East (Tampines)
• RMC North (Yishun/ Ang Mo Kio / Serangoon/ Seng Kang)
• RMC West (Holland Village)
• RMC Central

We are looking for contract Patient Service Associate (PSA) to be outsourced to our clients from the healthcare industry.

Job Description:

• Responsible for patient registration, appointment scheduling, and front desk operations, including billing and payments.
• Assist patients with inquiries, guide them through the healthcare system, and maintain medical records in compliance with regulations.
• Collaborate with healthcare staff to facilitate patient care and provide excellent customer service to ensure positive patient experiences.

Requirements:

• Minimum ‘N’ / ‘O’ Levels / Nitec / Diploma
• Minimum customer service experience required.
• Candidates without healthcare experiences are welcome to apply as training will be provided.

All qualified applicants, please send in your resume to:

[email protected]

Elyssa Koh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities

• Providing office day to day admin support

• Assist the team in communicating with the status of the outstanding tasks

• Handling all customer matters

• Sending out weekly report

• Learning the Singtel system and assisting customer needs and enquiries

• Ad hoc duties as assigned

Requirement

• Minimum qualification, Higher Nitec

• Working knowledge in Microsoft Excel

• Team player and ability to collaborative and work effectively

• Able to work 5.5 days per week

• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

Requirement

Candidate with retail or jewellery experience is an added advantage

Minimum GCE “N” level

Candidate with retail or jewellery experience is an added advantage

Job Scope

Understand and be able to explain to customers the range of Jewelley the company has to offer

Promote the various products, services and schemes to customers

Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

Ensure merchandise and displays are consistently well presented and displayed

Manage and maintain the overall positive image of the showroom

Develop and maintain good customer relationship and database

Our Art Studio is located in PLQ Mall (Paya Lebar MRT) and Star Vista (Buona Vista MRT).

We conduct art classes for all ages and retail of art materials.

We are looking for one sales staff who can work 4 OR 5 days every week. One of the days will be a weekend. 1-2 day in Star Vista, the other days in PLQ.

Candidate must be comfortable doing sales, speaking with customers.

Job description

- Market/Sell our classes to customers

- Cashiering duties

- Maintain inventory list

- Manage/pack online orders

- Keep the studio/store clean and tidy

- Scheduling of art classes

Requirements

- Friendly and able to speak/communicate with customers

- Able to multi-task

Interested candidates please send your CV with below information:

- Personal details

- Educational qualifications

- Prior work experience, if any

- Date able to start

We regret only shortlisted candidates will be contacted.

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

We are looking for interested applicants to join our newly opened outlet at Boat Quay!

RESPONSIBILITIES

- Ensure the service level is achieved and exceed our guest expectation through providing friendly services and providing a clean and comfortable dining/takeout experience

- Core food preparation duties include making burgers & dispensing drinks

- Carry out efficient and accurate delivery of customer order promptly within the established speed of service guidelines

- Promote new products and be knowledgeable on current promotions

- Be compliant with all government and BK policies/regulations

- Support the Restaurant Management Team and provide feedback to the Outlet Manager

- Maintain cleanliness within the kitchen and counter area with constant sanitisation

QUALIFICATIONS

- Entry level candidates are welcome to apply as training will be provided

- Positive attitude and able to handle pressure

- Able to work evenings, weekends and Public holidays

Interested applicants, please approach our Boat Quay outlet to apply!