Customer Service Officer (Contract role, yearly renew)

• Working Day: 5-6-5-6 work weeks (follow roster)
• Working Hours: 8am to 5pm
• Location: Geylang Bahru
• Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

• Follow up and support residents’ engagement (pre-call, post call notes)
• Foster and engage direct feedback and through relationships with residents, channelling them back to management as actionable insights
• Ensure operations are smooth include delivery of messaging, sales, customer service and business reporting
• Other adhoc duties as assigned

Requirements:

• Min Diploma with 2-3 years of customer service experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

• Liaising with customers and doing quotations
• Supporting sales team with administrative duties
• Any other adhoc duties as assigned

Requirements:

• Min GCE ‘A’ Levels or Diploma
• Proficient in Microsoft Office applications
• Fresh Graduates are welcomed
• Working Hours: Mon-Fri (8.15am-5.30pm)
• Location: Kallang
• Salary: Up to $2100
• Able to start work immediate or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Job Descriptions:

• Handle customer inquiries through walk-ins, emails, and phone calls.
• Assist with student registration and movement, including managing school cashiering and book sales.
• Coordinate class schedules and communicate updates to students and parents.
• Oversee studio maintenance and manage student movements such as advancements, transfers, and conversions.
• Provide administrative support to teachers to ensure smooth class operations.
• Complete and submit daily documents for collection to the Accounting & Finance Department.
• Enter teacher fee payment information into the computerized system.
• Follow up with students and parents regarding outstanding payments.
• Conduct daily checks to ensure that all main power switches are off when the store closes.
• Assist in organizing events and activities, including graduation concerts and outdoor performances.
• Perform any other ad-hoc duties as assigned.

Job Requirements:

• Diploma or Bachelor’s degree in Business Administration or a related field.
• 1-2 years of experience in the music school industry is required.
• Strong interpersonal and communication skills.
• A team player with a collaborative work ethic.
• Availability to work on weekends and public holidays.
• Candidates with relevant experience may be considered for a Senior position.

Key Responsibilities:

- Respond to customer inquiries via phone, email

- Resolve customer complaints promptly and professionally.

- Maintain detailed and accurate records of customer interactions.

- Provide information about products and services.

- Assist with order processing and returns.

- Collaborate with other departments to ensure customer satisfaction.

- Follow up on customer interactions to ensure resolution.

Qualifications:

- Diploma or equivalent; additional education is a plus.

- Proven experience in a customer service role.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities.

- Ability to multitask and manage time effectively.

- Proficiency in MS Office and customer service software.

Location: Bukit Batok

5.5 days work week.

• Responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture.
• Lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects
• Excellent interpersonal skills, skilful in managing multiple stakeholders

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Patient Experience Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Description & Requirements:

· You will be part of the service team involved in attending service calls for audio/visual equipment indoor/outdoor services.

Requirements:

· Preferably with relevant experience in service and repair of TV or Audio Visual System.

· At least 2 years of working experience in the related field is required for this position.

· Possess class 3 driving license (for outdoor technician)

· On-job training will be provided

Job Scope

• Working and communicating with various stakeholders and team members on patients' requests and changes to bed assignment.
• Using of the Bed Management System to search and assign beds to patients in accordance to set protocol, policy and procedures
• Collating, analysing and submitting of statistical reports on a timely basis

Requirement

• Min Diploma in any discipline
• Prior experience will be an added advantage
• Good interpersonal skills with a good command in English

Working Hours

Any 6 days a week Monday - Sunday, rostered by supervisor based on departmental needs.

• AM Shift: 7am - 2.30pm
• PM Shift: 2pm - 9.30pm
• ND Shift: 9pm - 7.30am (Minimal 3-4 times a month)

First 3 months is on office hours, after that then they will start you on shift work when you are more stable.

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description:

• Lead a team of technician and engineer in providing service support.
• Perform repair, servicing and troubleshooting of engine equipment.
• Read electrical wiring diagram and provide maintenance on electrical circuit.
• Assisting service manager in preparing spare part lists for overhaul and repair.
• Constantly check the functionality of engine machine and prepare service report.

Job Requirement:

• Good interpersonal and communication skill
• Good electrical and electronic knowledge
• Details oriented
• Prefer to have class 3 license

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB DESCRIPTION

• Attend to enquiries.
• Greet all visitors and ensure that all security procedures are upheld.
• Ensure safety and health of children at all times.
• Update and maintain centre files in accordance with regulations and guidelines.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle petty cash
• Interface with parents on enrolment matters, school fee collections and operation enquiries.

REQUIREMENTS

• Good phone etiquette
• Ability to adapt/respond to customers’ expectations.
• Good communication skills.
• Ability to multi-task, prioritize and manage time effectively.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive to join their Airfreight Operations team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Manage all export-related inquiries.
• Coordinate with shippers for collection and export tasks.
• Work with sales and destination offices for air approvals and rate agreements.
• Collaborate with the finance team for COD payments and credit limit issues.
• Coordinate with Vendor Management for collection arrangements.
• Work with Air Freight Planner on flight schedules.
• Liaise with the import team for re-export shipments.
• Handle export permit applications with the Permit Department.
• Coordinate with the warehouse for cargo handling, including acceptance, release, sorting, and packing.
• Manage external vendors for DG packing, crating, and fumigation services.
• Provide shipping instructions to the export operations team.
• Support the Manager with daily operations, team queries, departmental projects, and new account setups.

Requirements:

• Min Diploma with 1 - 2 years in Air Freight Operations experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Service Engineer (Testing and Commissioning, Chiller, AHU, ACMV, HVAC, MNC, Central)

Company highlights

· Market leader of Commercial Air-conditioning

· Job stability for long-term career growth

· Friendly and open-mined working culture

· 5 days’ work week/ Mon to Fri 8:00am-5:30pm

Responsibilities

· Conduct preventive measures, equipment checks and provide resolution.

· Repair work, actively participating in hands-on tasks.

· Provide guidance and technical assistance to service teams and sub-contractorson service assignments.

· On-site standby for immediate response to incidents.

Requirements

· 1-2 year of experience or above in Chiller, ACMV, HVAC. On-site basis.

· Possess Class 3 driving license (optional, may drive company van when needed).

· Nitec or Diploma or Degree in related engineering filed.

· Excellent communication and interpersonal skills.

If you are interested in this opportunity, submit your application now to [email protected]

find out more about this position. Thank you.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765

Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Annual Leave: 16 days (Add 1 day per year until max 21 days)
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefits: Up to $250 per year
• Group Personal Accident and H&S Insurance (Covered by Company)
• Our company emphasises on good career progression

RESPONSIBILITIES:

Customer Service

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails and phone calls
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders

Purchase Operating Control

• Prepare Purchase Orders (PO) to suppliers.
• Stock allocation
• Liaise with internal Customer Service Team and Business Development Team on stock availability.
• Check lead-time, expedite deliveries by suppliers and update system in a timely manner.
• Liaising and follow up delay with stakeholders
• Liaise with various parties on cancellation, lead time and expedite request.

Others

• Assisting the supervisor with daily operation / activities.
• Provides guidance to junior team members.

REQUIREMENT:

• Minimum o level
• Minimum 1 years relevant working experience
• Experience in managing junior staff members
• Possess a service-oriented mindset and self-motivated attitude
• Team player, has initiativeness and able to work with minimum supervision
• Able to multi-task and work in a high volume and fast-pace environment

OTHER INFORMATION:

• Location : North Bridge Rd
• Working Days/Hours : Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Salary : $3,300 higher (salary will commensurate according to experience & qualifications)
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff.

• Location: near to Lavender and Bendemeer MRT
• Work with MNC
• 5 Mths Only
• Mon - Fri: 8.15am to 5.30pm
• No Experience needed as training will be provided (Min A Level)

The Challenges:

• Doing Quotation
• Liaising with customers
• Answer phone calls
• Support sales team
• Filing
• Other Ad-Hoc customer service duties as assigned

What it Takes:

• Strong Interpersonal skill
• Strong co-ordination skill
• Fast typing skill
• Ability to multi-task
• Overtime Required with Overtime Remuneration (1.5x)
• Min Diploma / GCE ‘A’ Level

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Sarah

Reg No: R2198293

EA Licence No: 21C0501

*We regret to inform that only shortlisted candidate will be notified. Thank you.

Job Responsibilities:

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties
• Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Requirements

• Minimum GCE N Levels/O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Working Hours: 830am- 6pm
Rate: Up to $12/hr / monthly salary available

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:

• Staff will be dealing with phone enquiries from policyholders and distribution representatives, effectively maintaining our Contact Centre’s high level of accessibility
• Attend to enquiries and requests via calls in a professional and prompt manner
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers
• Manage customer complaints and feedback with a good closure
• Assist with ad-hoc initiatives/projects as delegated by Management

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job Description & Requirements

Food SERVICE COUNTER Attendant are responsible for the daily prepare and serve food to customers. Typical duties include providing an excellent dining experience, managing staff, ensuring efficiency and overseeing health and safety regulations.

Responsibilities for Food Design attractive menus
Develop a relationship with regular customers
Follow food and safety regulations
Order food supplies for the kitchen
Ensure that customers are satisfied with food and service
Assist with marketing events
Create restaurant policies
Hire and train new restaurant staff
Able to teach & guide staff on food preparation
Able to hold weekly meetings for staff.
Simple deep frying & cooking experience is required.
Food serving is required during peak hours.

all races welcome

English and Mandarin speaking will mor advantage..

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
Note: 2 months training (training most likely will be at Jurong)

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

The Role:

• Servicing refrigeration and gas compression system.

• Overhauling screw and reciprocating compressors.

• On-site commissioning.

• Supervision for installation, construction work.

The Requirements:

• Diploma or equivalent certificate on mechanical or electrical engineering.

• Adaptable and persevering, with good interpersonal relationship skills.

• Hands-on work experience in commissioning, overhauling and servicing in cold rooms compressors from an industrial refrigeration, HVAC or oil & gas industries/plants.

• Familiar with one or more of the following descriptions:

- Cold Storages and Food Processing Facilities.

- Refrigeration and Gas Compression Systems.

- Oil, Gas and Chemical or Industrial Refrigeration or HVAC businesses.

- Rotating Equipment, Industrial Compressors.

- Heat Exchanger and Pressure Vessels.

- Instrumentation and Valves.

- Control Panel, Control Logic, Sequence of Refrigeration System or Rotating Machine.

- ASME, ASHRAE and API Code.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.:R1111100)

• Assist to prepare quotation and costing, Lift drawings for lift installation and servicing contract tender or customers enquiry
• Use AutoCad to come up with drawings of our lift design and specification per customers request
• Follow up on quotation and tender
• Coordinate with factory to ensure timely delivery of lift equipment and spare parts
• Assist in project management during lift installation
• First point of contact with customers during lift installation
• Liase and coordinate with on-site technician and factories on technical issues on pre-sales and after-sales when required
• Attend sales and technical meetings
• Liase with technician on repair issues, scheduling and prepare quoations for repair and maintenace works

• Candidate must possess at least professional certificate/NITEC in Engineering
• Required languages English and Mandarin
• At least 2 years experience in lift and sales support

Location: Central, West, and East areas

Work Schedule:

• 5 days per week
• 14 days of annual leave

Responsibilities:

• Warm Welcome: Greet guests with a genuine smile to create a welcoming atmosphere.
• Queue Management: Efficiently handle customer queues to ensure smooth seating and enhance the dining experience.
• Order Processing: Skillfully use the Point of Sale (POS) system to process orders accurately and quickly.
• Exceptional Service: Consistently deliver outstanding food and beverage service, exceeding guest expectations.
• Customer Support: Respond promptly and courteously to customer inquiries, providing helpful information and assistance.
• Hygiene Standards: Maintain high cleanliness and hygiene standards throughout the restaurant to ensure a pleasant environment for guests and staff.
• Inventory Management: Assist in monitoring and restocking inventory to keep operations running smoothly.

Benefits:

• Monthly Performance Incentive: $80 (Terms and Conditions apply)
• Profit Sharing Incentive
• Variable Performance Bonus
• Two staff meals provided daily

Be a vital part of our dynamic team and help create memorable dining experiences for our valued guests! Apply now!

EA License 22C1383

EA Personnel R22110043

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716