We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, Wednesday – Sunday (10am – 7pm)
• Bukit Batok (West)
• Basic Up $2800 + AWS + Company Benefits

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service experience.
• Proficiency in MS Office and Excel
• Knowledge in customer service software will be an added advantage.

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

Responsibilities:

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements:

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Leadership and Guest Service Excellence: Guide the team to deliver exceptional service to guests by attentively addressing their needs, surpassing expectations, and ensuring satisfaction.
• Cleanliness and Order Maintenance: Uphold cleanliness and organization in assigned work areas by transporting used dishes to the stewarding area for thorough cleaning.
• Table Preparation and Sanitization: Prepare and sanitize tables for incoming guests while ensuring prompt and efficient delivery of orders to the kitchen production area.
• Hygiene Adherence: Strictly adhere to hygienic food service practices throughout all operations.

Benefits Overview:

• Annual Leave: Enjoy 14 days of annual leave.
• Work Schedule: Follow a standard 5-day workweek.
• Working Hours: Commit to 44 hours per week, with additional compensation for overtime.
• Incentives: Eligible for Profit Sharing Incentive and Variable Performance Bonus.
• Staff Meals: Receive 2 staff meals during each shift.

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Responsibilities:

• In charge of operations management, employee development, customer satisfaction, and business growth.
• Resolve client inquiries and remarks, services.
• Oversee the completion of repair, maintenance, and emergency work within the proper standards.
• In charge of directing the company, customers, and employee’s management of development and operations.
• Recognize the requirements of every location to address operational problems.
• Inspect all site actions follow the rules that consumers have established.
• Arrange inspections to assess customer satisfaction, inventory, task progress, and technician performance.
• Hold daily meetings with the team to discuss and make improvements.
• Develop staff training programs that cover SOP and safety guidelines.
• Respond to calls for assistance and handle requests after regular business hours.

Requirements:

• Degree or diploma in a relevant field of study.
• At least 3-5 years of experience managing ACMV projects.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Mainly assist the Service Operations Engineers.
• Offer customer service to all client in an effort to increase satisfaction and service sales.
• Provide the Service Field Executive input on a regular basis to enhance efficiency of Service Operations.
• Support Service Operations Engineers in achieving their service sales goals and collecting payments.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Motivate service operations engineers to pursue service sales prospects.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Knowledge of maintaining and repairing air conditioners
• Capable of using Microsoft Office programs

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Opportunity:

Adecco is partnering with a client in the luxury FMCG industry and they are looking for a Customer Service Executive to join their team! Reporting to the Customer Service Manager, the successful candidate will be managing all order processing and logistics coordination until fulfillment to the customers for the travel retail sector.

• Permanent role
• Work location: Pioneer (2-way company transport available at Boon Lay, Jurong East, and Outram MRT station)
• Work hours: Mon - Fri, 9am - 6pm
• Luxury FMCG industry
• Basic salary up to $4,200 / month + AWS + VB

The Job:

• Ensure orders are processed and shipped to customers on time
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders
• Ensure optimum product availability in the warehouse prior to order fulfillment
• Issue invoices & other shipping documents to customers
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary

The Talent:

• Diploma holder in Supply Chain, Logistics, or equivalent
• 2 years of customer service experience, preferably in the consumer goods industry
• Strong communication skills to liaise effectively with diverse levels of stakeholders
• Proficiency in SAP/Excel (Pivot Table and VLOOKUP) is a plus

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

About the team you are joining

IATA’s E&F (Enhancement and Financing Services) is the largest global billing and collections solution for airports and Air Navigation Service Providers. You will report to the Manager IATA Customer Service Center in Singapore. The role encompasses all areas of collection, including communication, query handling, contact validation, and document maintenance. The role requires strong communication and negotiation skills and the ability to process customer disputes.

What your day would be like

• Collection of high values/low volumes & Low value/high volumes accounts receivable procedure based on invoice payment dates.
• Collection of all E&F debts through Phone Calls, Chats, Queries, Escalations
• Achieve collection targets and performance goals as set by the management.
• Review customer accounts and invoices to ensure accuracy and completeness.
• Resolve invoicing disputes or discrepancies with customers or internal departments.
• Record and update customer payment information and collection activities in the database or system.
• Ensure all customer actions are covered and documented, validated, and account details archived with an accuracy and timely manner. Attention to detail, accuracy, and problem-solving skills.
• Prepare and send statements, notices, and reports to customers and management.
• Collaborate with colleagues and team members globally to improve collections organization.
• Follow up on delinquent accounts initiate collection actions if required and monitor payment plans.
• Build and manage relationships on large accounts with customers.
• Maintain compliance with company policies and procedures and applicable laws and regulations.
• Listen carefully to Customer Complaints and provide relevant feedback for improvement.
• Ensure customer queries are escalated appropriately to the correct internal departments.
• Monitor trends and provide feedback to the management.
• Additional ad-hoc duties, as required.

We would love to hear from you if

• 3+ years of experience in a collection environment utilizing multiple communication channels (Phone, Chat, CRM System) is preferred.
• Ability to work independently and as part of a team, attention to detail and accuracy, analytical and problem-solving skills, customer-centricity oriented, and professional attitude.
• Excellent communication, negotiation, and persuasion skills, both written and verbal.
• A minimum qualification in a relevant college diploma is required, a relevant University Degree is preferred.
• Fluency in English, Thai, Mandarin, and Bahasa language is mandatory; knowledge of other languages will be an asset.
• Knowledge of SAP, CRM Systems (Sales Force), and Microsoft applications (advance Excel, Advance Power Point, Power BI, Outlook, Sharepoint) is required.

Working hours : Monday –Thursday – 8.00am to 5.30pm, Friday – 8.00am to 5.00pm

Location: Islandwide (Travel to Site)

Salary range : $1.8k - $2.5k (Salary subject to experience) + $100 Per Week (If on standby)

Key Responsibilities:

• To perform installation, servicing and maintenance works for German manufactured automated storage system.
• Lead the commissioning of automated storage system, ensuring seamless integration and functionality.
• To ensure timely completion of installation and commissioning tasks.
• To standby 24 hours on duty roster (will provide additional standby allowance & OT)
• To provision engineering services.
• Any ad hoc duties assigned by Superior

Qualifications:

• Candidate must possess at least Professional Certificate/Nitec /Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Summary

• Provide the day-to-day administrative support for order processing, billing and shipment for Customer Service division.
• Manage the designated customer accounts in achieving customer satisfaction and be in compliance to company’s quality standard.

Responsibilities

• Supporting, assigned tasks or back up for Customer Service peers and ensuring that the services provided to customers are of maximum satisfaction
• Preparing reports and feedback to mangers on a monthly basis or as required
• Process and follow-up the day-to-day administrative support on order processing, billing for Customers’ Orders, Samples, Consignment and all related orders with External Customers, Service Providers and Internal functions
• Execute timely shipping arrangements with Customers, forwarders or respective service providers & related functions
• Generate billing Invoices and shipping documentations (E.g. Packing Lists, Commercial Invoices and others depending on customs and customer requirements)
• Track inventory against customer’s orders and work with the respective functions to have inventory released or stock rotation (RGA / Consignment return) when necessary
• Attend to customers’ Inquiries and requests
• Coordinate and follow-up on new customer’s requirement or assigned Projects
• Process Product Complaints for Product Replacement or Credit transaction
• Process CN (Credit Notes) and DN (Debit Notes) requisition for required transactions
• Process and follow-up on RGA and Consignment return request.
• Files all correspondence to be in compliance to SOP and WI
• Responsible to manage all aspects of the assigned accounts for APAC region and intercompany

Requirement

• Minimum NITEC Holders
• 3-5 years of experience in Orders Processing & Fulfilment, Shipping and L/C Documentation
• 3-5 years of experience in a customer service role
• Passionate about customer service and Excellent communication skill
• High level of integrity and able to work under stress with on-time deliverables
• Good communication and interpersonal skills
• Team player and proactive in team discussion
• Problem solving kills; to use rigorous logic and methods to solve problems with effective solutions
• Self starter and independent
• Meticulous and an initiative individual

Job Description

· Attending to phone and walk-in customer inquiries at the Information Counter

· Assisting in the shopping mall promotional activities such as gift redemption, gift vouchers, events, membership, etc.

· Handling all other related administrative work as required

Requirements:

· Minimum GCE ‘N’ level

· Related experience preferably in the customer service industry

· Customer-oriented with excellent interpersonal and communication skills

· Computer literate

· Being able to handle Mandarin-speaking customers is an added advantage

· Able to commit to work on weekends and public holidays

· Mature personality and able to work well under pressure

5 days work week, 10.00am to 8.00pm

Job Description:

• Telephone/Email Coverage

Answering calls and responding to inquiries.

Reminder calls for appointment confirmation and rescheduling appointments.

• Registration

Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

• Collection

Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

• Clinic Administration
• Financial and Product Counselling

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Credit Agricole Corporate & Investment Bank, a full-licensed bank with several business operations in Singapore, is seeking suitable candidates in Information Systems Asia Pacific (ISAP), an IT Centre for both IT Production and Application development.

Service Lead - Application Services

CA-CIB – Information Systems Asia Pacific (ISAP)

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, world’s 11th largest bank by total assets.

Our Singapore center, Information Systems Asia Pacific (ISAP), is one of the 3 main IT Hubs for CA-CIB's worldwide business with over 800 IT staffs covering Production and Application Development activities. We work daily with international branches located in 33 countries by supporting their IT solutions and envisioning and developing the Bank’s futures information systems.

Within ISAP, the IT Production department (ITS) is in charge of IT Operations (RUN) for CACIB IT infrastructure in Paris, which is the main IT hub, and to a lower extent other geographies such as London and Singapore.

These activities cover the following technologies:

 Core Infrastructure: Network, Security, Systems (Windows, UNIX, Linux, Cloud), Storage and Backup

 Middleware: Database (Oracle, SQL, Sybase, Postgre), Big Data and production tools (Control-M, MQSeries, CFT, Sharepoint, etc)

 Workplace: User Access Infrastructure (Citrix, VDI, etc) and Unified Communication systems

 Application and Operations: technical support of CACIB applications (Capital Market, Corporate Banking, Risk and Finance) and control tower (Incident Management, Quality)

Build activities, such as architecture, design and project management, are managed by Paris Infrastructure teams

The position

The Service Lead is mainly focusing on ensuring the team is respecting the governance put in place with the client and that the level of service delivered to the client is as expected. He must have an excellent macro view of CA-CIB information system and good technical skills to be able to help during major incident resolution as well as promote and contribute to Continuous Improvement

He’s based in Singapore but works according to Paris windows of service, under the Service manager of his business line.

Main Responsibilities

The Service Lead is accountable for:

 Performing all run activities in respect of CA-CIB process, ensuring: o The team respects the SLA (changes, incidents, requests)

o Appropriate reaction, in line with the severity of an incident or escalation.

o ITS ITIL process is dully followed (change, incident, problem management).

 Handling escalation on actions from Production Engineers Level 3 (incident, request, change)

o Escalates to management if needed

o Check if Knowledge was shared within the team and perform filed sessions. o Enable coordination with other team (AS, Infra, Network, Build….

o Create PSS post major incident and when improvement topic requires it

 Continuous improvement of service provided by Production Engineer L2 / L3 o Enable and encourage Improvement spirit within the team by being a role

model on that topics

o Ensure the team has proper time slots to make the ongoing improvement

o Promote automation / Innovation

 Managing knowledge in coordination with AS community in Paris and London o Trains Production Engineers on transferred activities for his business line

(production of the applications)

o Proactively liaise with third party teams to bring trainings, documents, sharing session with ‘his’ own team.

o Controls that Knowledge database is regularly updated

 Driving the most complex operations & ensures they are well prepared by Production Engineers (involvement on DRP test, WIP, major incidents etc…).

o Act as global coordinator during DRP / WIP / main events. o Review of major releases roadmaps with the team

o Ensure post checks are documented, performed and report is shared

By delegation from the Service manager:

 Controls quality of the RUN activities for all applications of his Business Line o Recurrent incident

o Respect of SLA

o Reports / Documentations are built with high quality

 Role model in term of mindset: CI and proactive enhancement

 Proposes initiatives to improve efficiency of production Engineer L2 and ensure a continuous ‘up skilling’ of L2

 Respect priorities and short/long term tasks given by Service Manager.  Regular feedback with Service Manager are key role.

Skills sought: Soft Skills

• Strong leadership abilities with ability to do efficient multitasking

• Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process

• Client Oriented with Strong Relationship management.

• Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

• Coordination and decision taking capabilities during crisis situations. • Ability to work under pressure

Experience

• Infrastructure or Application support hands on experience of 4-6 years’ mandatory • IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow

• Understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, scheduler, MQ, Ctrlm)

• Technologies and/or Applications background with ability to grasp impact and interdependencies

Working Hours and Shift Organization:

• Service Lead is expected to work in shifted time to be able to be onsite at the time its clients (in Paris generally) are working. Expected timings would be 2pm to 11pm Sgp time

• Few times a year, Service Lead will be required to coordinate major events (DRP or other) on site during weekends.

• Service Lead might be escalated during non-office hours on his professional / personal phone.

Legal and Regulatory Responsibilities

§ Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

§ Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Secondary duties:

Other duties may be assigned.

As a Service Delivery Manager for APJ, you will be required to assist our clients in variety of their concerns to support and resolve issues effectively.

Responsibilities:

• Change management experience : Finalize Change Advisory Board Governance & support on needed trainings to be delivered across IT Organizations
• Participate in global governance and change management supporting several IT divisions
• Support Digital projects, roll-outs including localizations and support.
• Converge Operational Changes & DevopsChanges in terms of processes and in ServiceNow
• Finalize Patching Strategy & ensure the change mgt plan
• Activate relevant features of ServiceNow Change Mgt (eg: black out windows, CAB Workbench..) and ensure the change mgt plan
• Change management: set up, realize and animate training plans, provide assistance to users
• Customer communication and management skill/experience is requested for both Senior AMS and Tech Lead
• Team management skill and experience is requested for Tech Lead.

Profile

• Minimum Diploma or Bachelors in Engineering or Business
• Experience working in several roles in Mobile, Web and API’s development projects.
• Minimum 5 years’ experience IT Service Delivery (including Incident, Problem. Change, Service Request, Knowledge, Service Level Management)
• Experienced in ServiceNow in order to activate relevant features of ServiceNow (eg: Change Mgt - black out windows, CAB Workbench..)
• Devopsknowledgeable
• Technical knowledge in various technology and project management tools.
• Have been exposed to multi projects implementation and support.
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity and your strength of proposal.
• Experience in supporting different business units and stakeholders and countries
• Prior working experience in distributed and MNC
• Good command over English.
• Should have excellent Problem-Solving Skills

We are looking for a candidate to independently administrate the transport operation of our company's various projects.

The role is multi faceted, and has deep involvement in customer service, transport co-ordination, planning and deployment of routes. Having an eye for safety procedures and being careful and meticulous is an important attribute of this position. The abilities to communicate, manage and train drivers are critical for the success in this role.

The candidate is required to:

1. Identify potential customers and make contact for business opportunities;

2. Develop and take part in discussion to make the deal;

3. Receive route orders and plan on-boarding procedures for passengers;

4. Co-ordinate with customers and other stakeholders on their queries and process of onboarding;

5. Plan, route and co-ordinate with suitable drivers on their routes;

6. Assist in training and ensuring that service quality is upheld;

7. Deal with feedback, queries and complaints positively;

8. Other duties as required to fullfil the requirement of the position.

To succeed in this role, the candidate must have the following attributes:

1. Strong spoken and written communication skills, patient and is able and comfortable in communicating with people from all walks of life;

2. Meticulous, able to multi-task and is focused in cordinating the tasks on hand to ensure deliverables are met to customers' satisfaction;

3. Strong team player;

4. Able to adopt IT processes, is adept in the use of technology and can train drivers in the use of technology to facilitate the workflow;

5. Good sense of road direction;

6. Able to adapt and work comfortably under pressure;

7. A willing and cheerful learner and worker.

Company: Retail/Distribution(Fashion&Apparel), E-Commerce Company

Location: Central (Near MRT Station)

Position: Customer Relationship Management Manager (Job ID: 18777)

Job Description:

As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer base and foster long-lasting relationships. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Responsible for the improvement and optimization of CRM transactional communications
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirements:

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience(total more than 100k customers) and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on delivering exceptional customer experiences.
• Ability to work independently as well as collaboratively with cross-functional teams to drive results
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Ability to make quick and data-driven decisions
• Preferable with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Base Location: Seletar, Singapore
Company Website: https://www.wingsoverasia.com/

Responsibilities:

• Documentation completeness and accuracy during preparation, application & filing, and ongoing data & information update to ensure them being most valid and most up-to-date
• Submissions, monitoring and maintenance of data/information status in electronic data portals and platforms
• Handling of sensitive matters with a high level of confidentiality and discretion
• Coordination of logistics arrangements, external vendor management, and internal interdepartmental requests
• Track, follow-up and coordination of customers’ requests
• Support the timely communication to external customers and inter-company departments
• Support external customer marketing activities
• Generate required weekly, monthly and ad-hoc management reports
• Monitor and take action with company assets & inventory and ensure proper renewals and stock replenishment
• Support in ongoing assessment and monitoring of external customer satisfaction
• Other ad-hoc duties as assigned by WOA Management

Requirements:

• Strong and proven administration and organisational skills
• Strong and proven abilities in multi-tasking meeting deadlines
• Proactive, meticulous and work independently requiring minimal supervision
• Strong desire to learn and takes pride in the delivered work and results
• Process orientated mindset is highly desired
• Confidence in dealing with people of all backgrounds
• Able to interact with people in a positive and courteous manner
• Proficient in MS Office Suite – Powerpoint, Word, Excel
• High proficiency in MS Excel is highly desired
• Prefer with class3 driving license

With over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our business, we are seeking a Customer Service Associate (CSA) to join our team as we work to grow out clientele base with industry-leading service standards.

Job Description:

• To deliver exceptionally high standard of customer service to prospects and existing clients
• Engage customers actively by identifying their needs and making relevant recommendations
• Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
• Tabulation and analysis of data to determine the performance of customer relations
• Maintain and update parents/students/company’s particular in database and system
• Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
• Work with school administrators to manage all pastoral management issues
• Coordinate and follow up on daily operational contingencies effectively

Job Requirement

• At least Two (2) years of working experience in a related field is required for this position
• O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
• Preferably experienced candidates that specializes in Customer Service or equivalent
• Possess good customer service skills, has a sense of urgency and a positive attitude in work
• Must be able to work independently and under pressure in a fast paced work environment
• Knowledge in using MS office programs such as outlook, MS Excel and MS Words
• Excellent oral communication in English language, strong interpersonal and active listening skills
• Able to start work at short notice / early hours (6.30am)

This position is based in on site at Client's premise at WOODLANDS ST. 41

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Tired of staring at drab office walls?

Looking for a career change?

Want to be part of a dynamic and trendy industry?

Or maybe just fancy getting a nice tan AND get paid for it?

If you answered yes to any of these questions, you might be just who we're looking for!

We are Singapore's largest garden center, and we're looking for good people to join our growing team of customer service associates!

JOB DESCRIPTION:

· Assist retail customers in buying their latest plant babies or gardening products

· Help wholesale customers fulfill their supply requirements

· Answer customer queries like a PRO

· Learn all about plants and plant care; ID plants and watch as you get elevated to god-like status among your plant-loving friends

JOB REQUIREMENTS:

- Good attitude

- Energetic

- Willingness to learn a brand new industry

- Basic IT literacy

- Able to work outdoors (there'll be lots of sun and some rain!)

- Physically fit, some heavy lifting is required

- Must not be afraid to get your hands dirty

**compulsory to work on one weekend day (either Saturday or Sunday)

The PAYOFF:

- Career progression for the right candidates

- After learning the role, candidates may progress to other departments based on your aptitudes and interests

- Compensation package will be commensurate with experience

**Interested candidates please apply with your CV and cover letter. We regret that only shortlisted candidates will be contacted.

5 days, 9am-6pm

Salary: $3000- $4000 + $205 transport allowance + Transport claimable for site travel

Address: Joo Koon & Site, Overseas travelling required

Company profile:

A world leader in electric motors, electromechanical and electronic drive systems and in industrial alternators.

Job scope:

• Generate basic & detailed electrical engineering design development and electrical instrumentation input to other disciplines.
• Performs maintenance activities on servicing & repair of mechanical & electrical equipment onboard vessels, onsite or in workshop
• On-site investigations in the event of a breakdown to define the root-cause of the failure, takes remedial action & makes reliability improvements
• Monitor the serviceability of equipment & facilities & ensure they adhere to safety, housekeeping & environment requirements
• Digital solution for generator, installation, and commissioning.
• Develop & review risk analysis & procedure
• Liaise with customers on work schedule & defect findings
• Immediate response to any urgent request for on-site, on board, or offshore work.
• The writing of on-site reports, and online assistance for troubleshooting,
• Temporary transfer to the repair workshop in the event of on-site works load drop,
• Compliance with travel rules to minimize costs and ensure the security,
• The support of the Sales teams for their opportunities.

Requirements:

• Diploma/ Degree in Electrical Engineering
• Min 5 years of experience in maintenance of electrical rotating machines
• Candidate is required to work on-site or overseas for troubleshooting

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279