Company: Retail/Distribution(Fashion&Apparel), E-Commerce Company

Location: Central (Near MRT Station)

Position: Customer Relationship Management Manager (Job ID: 18777)

Job Description:

As a CRM Manager, you will play a pivotal role in enhancing our customer relationships by leveraging CRM tools and analytics. Your primary focus will be to analyze customer behavior, understand their needs, and ensure a seamless experience throughout their journey. By utilizing your expertise in CRM systems, you will contribute to the growth of our customer base and foster long-lasting relationships. Additionally, you will lead the Loyalty program and support CRM activation in collaboration with the Marketing and Business teams of the organization.

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Responsible for the improvement and optimization of CRM transactional communications
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirements:

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience(total more than 100k customers) and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent communication and interpersonal skills.
• Detail-oriented with a focus on delivering exceptional customer experiences.
• Ability to work independently as well as collaboratively with cross-functional teams to drive results
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Ability to make quick and data-driven decisions
• Preferable with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Lee Xin Hui

EA Registration No: R22108046

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Base Location: Seletar, Singapore
Company Website: https://www.wingsoverasia.com/

Responsibilities:

• Documentation completeness and accuracy during preparation, application & filing, and ongoing data & information update to ensure them being most valid and most up-to-date
• Submissions, monitoring and maintenance of data/information status in electronic data portals and platforms
• Handling of sensitive matters with a high level of confidentiality and discretion
• Coordination of logistics arrangements, external vendor management, and internal interdepartmental requests
• Track, follow-up and coordination of customers’ requests
• Support the timely communication to external customers and inter-company departments
• Support external customer marketing activities
• Generate required weekly, monthly and ad-hoc management reports
• Monitor and take action with company assets & inventory and ensure proper renewals and stock replenishment
• Support in ongoing assessment and monitoring of external customer satisfaction
• Other ad-hoc duties as assigned by WOA Management

Requirements:

• Strong and proven administration and organisational skills
• Strong and proven abilities in multi-tasking meeting deadlines
• Proactive, meticulous and work independently requiring minimal supervision
• Strong desire to learn and takes pride in the delivered work and results
• Process orientated mindset is highly desired
• Confidence in dealing with people of all backgrounds
• Able to interact with people in a positive and courteous manner
• Proficient in MS Office Suite – Powerpoint, Word, Excel
• High proficiency in MS Excel is highly desired
• Prefer with class3 driving license

With over 40 years of track record, Yeap Transport Pte Ltd (YTPL) is a key market leader in bus fleet management serving the international school community. We are constantly innovating and improving our services to be among the industry benchmarks, pivoting and investing in technology solutioning to better serve the needs of our stakeholders. As we grow our business, we are seeking a Customer Service Associate (CSA) to join our team as we work to grow out clientele base with industry-leading service standards.

Job Description:

• To deliver exceptionally high standard of customer service to prospects and existing clients
• Engage customers actively by identifying their needs and making relevant recommendations
• Manage customers feedback/complaints/enquires in a timely manner, including investigations, service recovery and related data entry for reporting purposes
• Tabulation and analysis of data to determine the performance of customer relations
• Maintain and update parents/students/company’s particular in database and system
• Ensure compliance to prevailing SOPs for workplace safety, child safeguarding and related school and Company’s policy
• Work with school administrators to manage all pastoral management issues
• Coordinate and follow up on daily operational contingencies effectively

Job Requirement

• At least Two (2) years of working experience in a related field is required for this position
• O or A Levels or Diploma Holder in Hospitality, customer service or business administration or related studies
• Preferably experienced candidates that specializes in Customer Service or equivalent
• Possess good customer service skills, has a sense of urgency and a positive attitude in work
• Must be able to work independently and under pressure in a fast paced work environment
• Knowledge in using MS office programs such as outlook, MS Excel and MS Words
• Excellent oral communication in English language, strong interpersonal and active listening skills
• Able to start work at short notice / early hours (6.30am)

This position is based in on site at Client's premise at WOODLANDS ST. 41

Quality Products And Superior Customer Service

• Provide quality and fresh products as per Standard Operating Procedures. (SOP)
• Prepare products according to Standard Operating Procedures. (SOP)
• Present menu, promote café’s specials, take & serve orders
• Attend and respond to guests needs promptly, pleasantly & professionally. Check regularly for additional orders or requests.
• Prepare various drinks/beverages according to Company SOP without supervision
• Up-sell seasonal offers or encourage guests to place additional orders.
• Resolve customer’s complaints and conduct service recovery. Submit incident report.
• Authorised to do service recovery by giving discounts or complimentary cakes or drinks when necessary.

Clean & Comfortable Environment

• Promptly remove cutleries and dishes when guests have finished the course.
• Clear & wipe table, adjust chairs, re-set table. To perform general housekeeping and cleaning duties to ensure cleanliness at all time.

Daily Operational tasks

• Conduct appropriate briefing to team on current promotions and target of the day.
• Ensure all preparation and service sequence in accordance to SOP.
• Handle daily incoming stock and perform checks to ensure no discrepancy.
• Check daily stocks level and ordering.
• Responsible for inter-store stocks transfer.
• Handle and update stock inventory on a daily basis.
• Responsible for month end stock count.
• Handle repair and maintenance report and coordinate with relevant support centre team member on any maintenance issues.
• Ensure product display are up to expectations and standards.
• Handling general paperwork which include petty cash claim, part-time payroll, overtime claims and sales reports.
• Authorised to issue warning letters to team members for diciplinary issues.
• Propose promotion for staffs’ career progression.
• Overall responsible in achieving the monthly sales target set for the store
• Set Par-level for store.
• Conduct interview for walk in candidates (Part-timers to Shift Manager.)
• Plan weekly roster based on labour matrix.
• Provide suggestions for LSM and to increase store revenue.

Supervision & Training of staff

• Manage staff and provide them with relevant information and feedback.
• Train new team members (CSA, Supervisor, Shift Manager & Assistant Store Manager) according to Standard Operating Procedures (SOP).
• Assign daily duties to team members.
• Authorised to arrange relief staff to other stores should the need arise.
• Conduct annual appraisal for store team members.

P&L Accountabiltiy

· Responsible in meeting the daily sales target through upselling.

• Play a part in minimizing expenses such as utilities, printing & usage of stationery, repair and maintenance.
• Responsible in reducing food and drinks wastage by repeating orders and through proper handling.
• Responsible for direct costs. To ensure that they placed the orders correctly and according to par level.
• Responsible for salaries and related expenses by planning team members’ roster effectively to reduce labour costs.
• Monitor team member’s transport expenses.
• Manage and control petty cash expenses.

Any other duties and responsibilities as assigned by Management.

Tired of staring at drab office walls?

Looking for a career change?

Want to be part of a dynamic and trendy industry?

Or maybe just fancy getting a nice tan AND get paid for it?

If you answered yes to any of these questions, you might be just who we're looking for!

We are Singapore's largest garden center, and we're looking for good people to join our growing team of customer service associates!

JOB DESCRIPTION:

· Assist retail customers in buying their latest plant babies or gardening products

· Help wholesale customers fulfill their supply requirements

· Answer customer queries like a PRO

· Learn all about plants and plant care; ID plants and watch as you get elevated to god-like status among your plant-loving friends

JOB REQUIREMENTS:

- Good attitude

- Energetic

- Willingness to learn a brand new industry

- Basic IT literacy

- Able to work outdoors (there'll be lots of sun and some rain!)

- Physically fit, some heavy lifting is required

- Must not be afraid to get your hands dirty

**compulsory to work on one weekend day (either Saturday or Sunday)

The PAYOFF:

- Career progression for the right candidates

- After learning the role, candidates may progress to other departments based on your aptitudes and interests

- Compensation package will be commensurate with experience

**Interested candidates please apply with your CV and cover letter. We regret that only shortlisted candidates will be contacted.

5 days, 9am-6pm

Salary: $3000- $4000 + $205 transport allowance + Transport claimable for site travel

Address: Joo Koon & Site, Overseas travelling required

Company profile:

A world leader in electric motors, electromechanical and electronic drive systems and in industrial alternators.

Job scope:

• Generate basic & detailed electrical engineering design development and electrical instrumentation input to other disciplines.
• Performs maintenance activities on servicing & repair of mechanical & electrical equipment onboard vessels, onsite or in workshop
• On-site investigations in the event of a breakdown to define the root-cause of the failure, takes remedial action & makes reliability improvements
• Monitor the serviceability of equipment & facilities & ensure they adhere to safety, housekeeping & environment requirements
• Digital solution for generator, installation, and commissioning.
• Develop & review risk analysis & procedure
• Liaise with customers on work schedule & defect findings
• Immediate response to any urgent request for on-site, on board, or offshore work.
• The writing of on-site reports, and online assistance for troubleshooting,
• Temporary transfer to the repair workshop in the event of on-site works load drop,
• Compliance with travel rules to minimize costs and ensure the security,
• The support of the Sales teams for their opportunities.

Requirements:

• Diploma/ Degree in Electrical Engineering
• Min 5 years of experience in maintenance of electrical rotating machines
• Candidate is required to work on-site or overseas for troubleshooting

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Working hours : Monday –Thursday – 8.00am to 5.30pm, Friday – 8.00am to 5.00pm

Location: Islandwide (Travel to Site)

Salary range : $1.8k - $2.5k (Salary subject to experience) + $100 Per Week (If on standby)

Key Responsibilities:

• To perform installation, servicing and maintenance works for German manufactured automated storage system.
• Lead the commissioning of automated storage system, ensuring seamless integration and functionality.
• To ensure timely completion of installation and commissioning tasks.
• To standby 24 hours on duty roster (will provide additional standby allowance & OT)
• To provision engineering services.
• Any ad hoc duties assigned by Superior

Qualifications:

• Candidate must possess at least Professional Certificate/Nitec /Diploma/Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Responsibilities:

• Understand the needs of the customers, diagnose the problem, recommend, and coordinate professionally to deliver excellent service of the highest standards within the stipulated time while always upholding the company’s principles.
• Attend to the needs of the customers professionally and quickly such that the customer’s waiting time is kept to the minimum.
• Diagnose and provide professional advice for appropriate repairs or servicing or technical assistance.
• Coordinate with relevant parties such that the repair or service is done according to the customer's needs and in accordance with the manufacturer's guidelines.
• Keep customers updated with the progress of the work.
• Assist in the daily operation of the reception.
• Any ad hoc tasks assigned by CSM

Requirements:

• Minimum Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years working experience in relevant customer service industry. Proactive and independent with positive attitude.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Customer Service

• Attending to local and overseas customer’s inquiries pertaining to rates and investigating queries and complaints (eg cargo damage, short shipment).
• Inform changes in shipping info to customers (change of vessels/departure date etc).
• Weekly preparation of flyers for weak ports.
• Liaise with other departments closely for documentation.

Cargo Bookings

• Responsible for bookings and tele- marketing for local cargoes. Define the exact commodity description from the shipper.
• Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
• Inform changes in shipping info to warehouse (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
• Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
• Sending cargo needed via emails to all CS & Sales personnel everyday.
• Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
• Filing.

Job Description

• Ensure that the correct cleaning materials and correct methods are used.
• Ensure that all guests clothes are cleaned and well maintained.
• Ensure cleaning equipment is functioning properly and properly stored away when not on duty.
• Keep the wash and dry-cleaning chemical lockers organized, clean and tidy at all times.
• Report work orders when deficiencies are noted or when maintenance is required.
• Requisition or order materials, equipment and supplies.
• Arrange for maintenance and repair work.

Requirements

• Skilled in resolving customer service issues.
• Effective interpersonal skills.
• Excellent oral communication.
• Must show attention to detail.

Customer support for Domestic as well as regional

• To arrange service visiting, install, repair, troubleshooting, and re-location on site
• To set up and dismantle equipment for demonstrations
• To conduct equipment familiarization training for users
• To answer service enquiries
• To attend user’s meetings
• To install and commission new equipment at customer’s sites
• To practice and enlightenment for Customers satisfaction in service team

Service administration

• To prepare service quotations, contracts, report, and invoice
• To arrange spare parts from suppliers
• To send / deliver repair item and spare parts
• To collect equipment for in house repairs
• To deliver new equipment to customers
• To attack and pursue outstanding debts
• To send faulty parts to vendors for checking and testing
• To furnish technical information and quality report to Principal

Requirement

• Min Degree/ Diploma in engineering / biomedical engineer
• Min 1-2 years’ service engineer working experience
• Experience in medical device service will have advantages.
• Able to work both independently and as an effective team player

If interested, please telegram me [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Our client is Singapore’s leading sustainability-driven energy company. They are looking for a Customer Relations Officer to join their Sales team to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Achieve individual sales targets and contribute to team targets.
• Handle walk-in and phone inquiries professionally, providing detailed product information.
• Engage in direct marketing activities to generate sales.
• Actively participate in outdoor sales activities and roadshows.
• Handle counter duties, including cashiering.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

REPAIR AND SERVICE OF DOMESTIC ELECTRICAL/ELECTRONIC APPLIANCES IN FEFRIGERATORS WASHING MACHINES, TV, MICROWAVE OVEN AND ROOM AIR-CONDITIONERS, EXCEPT AUDIO AND VIDEO EQUIPMENT

SERVICE TECHNICIAN, ELECTRICAL AND ELECTRONICS

RESPONSIBILITIES

• Provide onsite field service technical support Island wide.
• Troubleshooting assistance at customer locations either residential or industrial area.
• Collection of approved quotation amount from the customer on completion of each job.
• Provide field fixes and quality feedback on product.
• Handle all Customer complaints and all repair works.
• Adhere to the defined processes and procedures of the service department.
• Prepare job cards for each job and getting authorization from the service supervisor.
• Must be willing to carry heavy home appliances. – Fridge, Microwave, washing machine etc.

OTHER INFORMATION

• Hire character. Train Skill
• Candidate with good attitude, hardworking and down to earth.
• Working Location in the West – Toh Guan Road. Near Jurong East MRT
• 5.5 days
• Working hours Monday to Friday 8.30am-5.30pm/ Every Saturday 8.30am-12.30pm
• Working and reports to Supervisor
• CLASS 3 LICENSE - Company van provided.
• Salary range between $2600 - $2900 with 1month AWS
• Attractive Staff Benefits

Kindly send in your resume if you meet the requirement. We regret only shortlisted candidate will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales and Operations team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Handle operational matters, collaborating with the sales team for effective sales fulfillment.
• Generate Sales Orders, call center, and online orders.
• Ensure excellent service, addressing customer complaints and concerns promptly.
• Arrange and update appointments for commercial customers, liaising with the Commercial team.
• Other ad-hoc duties or reassignments as required

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Job Description

• Must we aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must support development and testing team with design walkthrough
• Must support development team with pseudo Code or logic whenever required
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have at least one CC&B implementation experience with end-to-end implementation experience.
• Must have good knowledge of CC&B Java framework. Can write Java algorithms and java batches including java change handlers
• Proficiency in Oracle CC&B and OUAF framework
• Experience in Config tool such as BO, MO, UI Map, Business script, Service Script, BPA script, Zones and Portals
• Able to create External Designs and technical designs in CC&B
• Able to conduct technical workshops with business stakeholders
• Familiarity of finance processes of reconciliation and journals posting
• Experience in adapting CCB product to other domains would be an added advantage
• Must be aware of the technicalities for Utility Market
• Must be functionally and technically aware of CCB Application and OOB Functionalities catered by CCB
• Must be functionally and technically aware of different spots available to plug in Custom logic to achieve business requirement
• Must be aware of sequence in which different spots are triggered during end to end Customer Management, Billing, Payment and Collection Processes
• Must we able to articulate the requirement from Customer and able to provide design to fulfil the requirement.
• Must be proactive toward getting Business Process Design Document, Functional Design Document Signed Off from Customer.
• Must be absolutely top of the development
• Efficient Unit Testing
• Planning of Deployments
• Build maintenance and deployment ownership
• Supporting testing team with design walkthrough, functional coverage.
• Must take ownership of Functional Modules and will be responsible for Module closure.
• Must have good Communication & Presentation Skills
• Should be a good team player

Service Crew Job Description

Main duties in this position will be: recruiting new employees, training your crew in proper food handling techniques, and making sure that all shifts are correctly filled. For new crew members, you may need to manage them closely until they are familiar with the protocols of the restaurant.

Among the supervision duties, you will be responsible for all crew members following proper food handling and cleanliness standards. This includes making sure that food is stored correctly, cooked at the right temperature, and disposed of properly. This will also include making sure that the tables are cleaned to restaurant standards between each party.

This job requires you to be flexible. Problems will arise quickly and will need to be resolved just as quickly. You will need to be able to shift gears in order to resolve problems. Our restaurant is a fast-paced environment and we need a manager who will meet our various needs as they come up. You will need to be able to manage multiple functions of the restaurant at once.

Being an independent worker is a must; once you are familiar with the workings of this restaurant we will expect you to manage the crew members with little supervision. Being able to manage your own time is crucial to be successful. You will also need to stay calm in stressful situations and have the ability to think on your feet.

To be successful in this position you will need strong leadership and management skills and enforce compliance with food health and safety regulations. The ideal candidate will be able to handle stressful situations while delivering excellent customer service and has several years of experience in restaurant service.

Crew Leader Responsibilities

• Able to make indian coffee and Tea
• Familiar with indian food south and North Indian food
• Supervising crew members, including cooks, servers, and hosts
• Training crew members on food handling and customer service.
• Making sure that cleanliness standards are followed, including hygiene, quality, and food safety
• Scheduling shifts and making sure that all shifts are properly filled
• Checking the maintenance of equipment and making sure that the equipment is fixed when it is broken
• Monitoring food supplies and ordering more as needed
• Resolving customer problems, including menu questions, pricing questions, and customer complaints
• Helping crew members with their roles when needed
• Resolve issues between crew members when the need arises

Crew Leader Requirements

• Management experience in the hospitality industry, preferably in the restaurant industry
• A food handler’s license
• The ability to work in a fast paced environment
• Strong management, organizational communication, and time management skills
• Exceptional customer service skills
• The ability to be flexible and think on your feet
• Stays calm even in stressful situations
• An independent worker

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Assisting the cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Sweeping and mopping the kitchen floors as well as wiping down kitchen walls.
• Assisting with the unloading of delivered food supplies.
• Organizing and correctly storing food supplies.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.

Requirements:

• Proven experience assisting in kitchens.
• Sound knowledge of food health and safety regulations.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent organizational and time management skills.
• Effective communication skills.
• Able to work on weekend and public holiday.

Job description

• Co-develop and adapt Aftersales customer service guidelines, policies, procedures and standards
• Responsible for aftersales customer satisfaction and complain management.
• Handle customers complaints cases in an efficient and orderly manner.
• Communicate with principals on aftersales customer service matters.
• Responsible for the service quality, development and its harmony within the designated teams.
• Drive and assist Service Manager to develop and implement customer service improvement measures.
• Responsible for (CEM) customer experience management’s rating
• Oversee operations at customer's area, hire, train and groom staff to meet the service quality and brand image
• Promote and encourage customer loyalty and customer retention.
• Any other adhoc duties as and when assigned.

Job Requirements:

• Degree/Diploma
• At least 2 years’ experience as a Customer Service Manager or Executive level role.
• Possessed Class 3 driving licence
• Basic technical knowledge in vehicles are required.
• Good business acumen with excellent problems solving skills.
• Proven track record with strong negotiation, interpersonal and relationship building skills.
• Positive working attitude, organised, independent, resourceful and with high level of commitment and drive.

1. Strong Microsoft Excel Skills and experience with CRM leads management software.
2. Manage all call enquiries and provide data of the property management system to check room availabilities and and amenities.
3. To ensure high level of customer satisfaction by providing exceptional customer service.

EA Licence No. 16C7962

Technical Service Technician
Working location: Ang Mo Kio
Working date and time: 8.30am-6.15am (Mon-Fri)
Salary: $2,000-$3,000 + AWS + Bonus

Responsibilities

1. Machine set up, installation and training
2. Lapping and polishing machine operation & RD lab jobs.

Experience & Qualification

• Min. Higher NITEC / Diploma in Electrical or Mechatronics discipline graduates or any technical qualification in Precision Engineering
• Preferred candidates with min 2-3 Years Working Experience in Precision Engineering machine operation or machinery servicing.
• Training will be provided.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours