The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Info can be shared: -

• Basic Up $3000 + AWS + VB
• Freight Forwarding Services
• CIAS Cargo Changi (East Area)
• 5 Days, 9:00am - 6:00pm

Your Responsibilities: -

• Cargo booking, planning and closing to achieve maximization of cargo space & loading
• Planning and attending to customer complaints, claims and tracing
• Prepare Cargo Sales Report (CSR), airline daily reports, data entry, quotations and telesales
• Liaise with several parties to ensure cargo submitted according to IATA regulations

You will need: -

• Minimum 1 year of customer service experience in Supply Chain / Logistics industry

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Job Description:

• Ensure Invoices received are knock off in the accounting system.
• Verify and record customer’s payments and transactions related to account receivable.
• Ensuring KPI is met at the end of the day.
• Generating and send SOA for customers at the end of the month.
• Ensuring drivers deposits tally with their consolidated invoices.
• Rectify any discrepancies and errors in customer payment received report to supervisors.
• Perform general administrative functions and any other ad hoc duties Account by the supervisors.

Requirements:

• Able to read and speak English and Chinese

Info can be share ATM: -

• Basic $2000 - $2500 + AWS + (Laundry $30, handphone $70)
• UBI area
• 5.5 Days (Mon-Fri 8:30am to 5:30pm) , (Saturday 8:30am to 12:30pm)

Your Responsibilities: -

• Effectively handle service administration to maintain high customer satisfaction
• Promptly and courteously respond to customer inquiries and service bookings
• Offer technical advice and suggest additional workshop services to meet customer expectations
• Conduct road tests and basic diagnosis checks with customers
• Provide accident claim advice, repair quotes, and handle necessary administration tasks
• Support corporate customers with both administrative and technical assistance
• Keep customers updated on repair progress and ensure timely job completion
• Manage bike bookings and prioritize services as needed
• Collaborate with the Workshop Supervisor to ensure efficient workflow and meet sales targets
• Monitor unpaid bills and follow up on outstanding credit

You will need: -

• Possess a valid Class 2B driving license
• Possess NITEC or equivalent
• Preferably with 2 years experience in similar industry.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Job Responsibilities

• Retrieve and tender cargo from/to agents at the airport cargo terminals.
• Sort incoming/outgoing packages and splitting packages to X-ray machines, including retrieval of packages that required further inspection.
• Prepare clearance documentations and verify receipt of cargo (if assigned).
• Scan all import/export packages inclusive all packages that gone through X-ray machine.
• Break bags packages into UPS air bags.
• Load and unload packages from company vehicles.
• Fork pallets and irregulars for sorting or breakdown.
• Manage contractors assigned to assist loading and unloading processes.
• And any other duties assigned from time to time.

Job Requirements

• Possess at least Secondary education or equivalent.
• Possess class 3 driving license would be preferred. Class 4 license is a plus.
• 1 - 2 years relevant experience preferred.
• Able to carry packages up to 30kg.
• Must be able to write and speak simple English.
• Willing to work on shift (including night shifts).
• Position is based at Airport Cargo Road.

Essential Job Functions

• Provide day-to-day support as part of the advising team
• Diary ownership and management, leading client servicing
• Pre-meeting preparation of papers/documents/reports as required
• Updating and maintaining client records and information, alongside other post meeting actions
• Maintain a regular 1:1 catch-up meeting with the adviser(s) you assist
• Liaise and work with team members at Eight Wealth International, Eight Wealth Management (UK Office), SJP, third parties and others as required.
• Liaise and communicate with clients (clarifying/requesting information only or communicating advice that has been obtained from the adviser)
• Ensure the adviser(s) are up to date with client communications/providing feedback where applicable
• Prepare letters and emails to clients, always maintaining an awareness of compliance standards.
• Work closely with and take instructions from the department lead
• Build and manage client relationships and expectations
• Carry out withdrawals, surrenders, fund switches, and obtain & manage letters of authority
• Obtain quotes from third party providers
• Be able to provide holiday/sickness cover for teammates where required

Knowledge and skills needed to perform the role

• Proficient in using IT systems and applications, with good working experience using MS Office (Outlook, Word, Powerpoint, and Excel as a minimum)
• Experience using Monday.com, SalesForce, MyPractice, iBusiness, DWS, MS Teams and Calendly is an advantage
• Good problem solving skills
• Good negotiating and conflict resolution skills
• Excellent customer service skills – professional telephone manner, outstanding spoken and written English communication
• Strong organisational and accuracy skills, attention to detail and data
• Good level of numeracy
• Knowledge of the financial services industry, ideally within wealth management
• Excellent time management and ability to prioritise the right tasks
• Ability to work to tight and varying deadlines and the aptitude to juggle workloads
• Detailed knowledge of Adviser client base and an overall knowledge of other client accounts.
• Product Awareness – Offshore Investment Bonds, Pensions, personal and corporate insurance
• Awareness of other team members roles and how they all collaborate and work together.

The Person

• Takes responsibility and initiative for own workload.
• Is prepared to put their teammates first and appreciates how this adds to the benefit of the whole team.
• Ability to foster strong relationships with Advisers, adapting to the way each Adviser works for best possible outcome.
• Is resilient to be able to adapt to change and challenges as they arise, in collaboration with the team.
• Demonstrate assertiveness and ability to take on and deliver positive and constructive feedback.
• Calm and friendly personality with a positive mindset and attitude
• A natural people person who is skilled at gaining trust
• Great communicator
• Enthusiastic and be willing to learn, share in success, and be an amazing Eight family member

Key Behaviours

• Build Relationships

Be easy to connect with to grow and develop long and trusted relationships. Put others first, be responsive, caring and honest, and put others at the heart of everything you do.

• Be Responsible

To do an amazing job. Take ownership, manage expectations, lead by example, putting actions right when you need to, whilst learning from mistakes. Be helpful to others and always give back.

• Be Amazing

Always set out to do your best. Be brave and bold, have imagination and creativity to bring solutions and not problems. Sustain a high level of performance and inspire others around you to be the best versions of themselves. Be an inclusive member of the Eight family.

About Fei Yue Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Job Responsibilities:​

• Office Management Systems:Implement and maintain office management systems and procedures to ensure seamless operations and minimize disruption.
  
• Change Management Programs:Administer change management programmes to support team members in adapting to organizational changes effectively.
  Provide necessary support and resources to facilitate smooth transitions.
  
• Professional Practices:Uphold Professional standards by providing exceptional customer service and handling personal and confidential information with discretion.
  
• Data Management:Collect, update and maintain necessary data in the systems, ensuring accuracy and completeness.
  
• Data Governance:Promote and monitor compliance with ethical and responsible data use principles within the organisation.
  
• Data Quality & Audit Management:Ensure that services and processes adhere to organisational practices and standards through quality assurance and audit management.
  
• Program Delivery and Event Coordination:Deliver programmes and coordinate events, ensuring their successful execution and alignment with organisational objectives.
  
• Administrative Support:Provide administrative support to the division and the centre, assisting with tasks such as scheduling, documentation and correspondence.
  

Job Requirements:​

• Degree Holder​
• At least 2-3 years of working experience​
• Strong organizational, writing, verbal, and interpersonal skills​
• Independent in managing and executing work tasks​
• Meticulous and careful in generating and ensuring accuracy of reports
• Committed team player, able to work collaboratively and effectively with others.
• Service-oriented
• Proactive in looking out for opportunities to improve work processes
• Advanced skills in Excel, Word, PowerPoint
• Tech savvy

Work Location: Yew Tee

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Take the lead and participate in the development and maintenance of software for equipments.
• Lead and particiapate in the coding, testing, and debugging phases of the developed software.
• Lead a team in the maintenance, review, and improvement
• Assist in defining the architecture of new designs and produce technical documents
• Engage with customers to understand requirements and create specifications.

Requirements:

• Min Diploma in Electrical/Electronic Engineering, Computer Science,or it's equivalent
• At least one year related working experience
• Demonstrate proficiency in Visual C# programming with WinForm applications
• Display familiarity with Modbus, EtherCAT fieldbus protocols, Winsock, and serial communications
• Exhibit familiarity with PLC programming (e.g., Omron) and various motion systems (e.g., IAI, ADLink).

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.

Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.

As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.

Responsibilities

• Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
• Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
• Responsible for all customer operations problems and follow up on solutions
• Manage the customer service support center to ensure the accuracy and relevance of customer service information

Responsibilities:

• Regularly repair, troubleshoot, and configure machines.
• Finish indoor and outdoor maintenance and repairs.
• Hands-on approach to fix technical problems.
• Proficiency in identifying and fixing flaws in mechanical equipment.

Requirements:

• Min Nitec in Mechanical Engineering or it's equivalent
• At least two years related working experience
• Knowledge of hydraulics or electricity is an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Business Office Associate / Patient Service Associate [3770]

Salary: $2000 - $2500
Working Hours: 5.5days | 9am-6pm Weekdays / 9am-1pm Sat
Working Location：Fixed - Novena / Orchard

Job Description:

• Answering of inbound calls/emails and assist with enquires
• Making of outbound calls to patients and clinics
• To coordinate with clinics to ensure experience for patients are enhanced
• To make bookings and help with registrations of patients
• Assist with the issuance of tax invoices for patients or clinics
• Filing and faxing to coordinate various activities within the department
• Assisting with other ad-hoc admin duties

Job Requirements:

• Knowledge of Microsoft Office Applications, like Word, Excel and Outlook

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

We are a world leading supplier of climate solutions for the future. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Together, we work to support our customers in creating a healthier planet. Come work for us and be part of this exciting journey.

We are looking for a highly engaged service engineer, skilled in the mechanical field. We can offer you a broad and challenging role where you offer service and customer assistance during site visits.

Role and Responsibility:

• Provide pre-sales and post-sales technical support, including testing and commissioning.
• Perform preventive maintenance and repairs for customer equipment onsite/workshop.
• Maintaining accurate record-keeping of all work performed.
• Adherence to safety procedures and regulations.
• Provide 24/7 customer service support.
• Traveling to regional countries, wherever necessary.
• Any other tasks or duties assigned by the Company.

Requirements:

• Minimum Diploma in Electrical, Mechanical, or Electronic Engineering.
• Minimum 2 years' experience in HVAC equipment maintenance/repair.
• Knowledge of BMS System and HVAC Control is an added advantage.
• Able to read and interpret technical manuals and schematics.
• Availability for emergency calls and onsite visits during off-duty hours
• Strong analytical and problem-solving skills.
• Able to work independently and a team player with excellent interpersonal and communication skills.
• Must possess a Singapore Class 3 Driving License

What we offer:

• Competitive salary that commensurate with work experiences
• Career advancement opportunities within the organization
• Comprehensive benefits and annual team-building trip

At Munters, you get the chance to influence and solve meaningful problems for society. We lead with an absession for climate, with people in the core and sustainability as part of the DNA.

Location: Novena/Clarke Quay

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Travel in Singapore to do survey
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Duration: 1 year
Location: Dhoby Ghaut @ Plaza Singapura
Salary: Up to $2.4k

• Single shift from 10.30am to 9.30pm
• Work 4 days per week roster, ie. 2 week days per week and on every Sat and Sun, including public holidays
• Commit to work 6 public holidays

There will be 1 day weekend off (either Sat or Sun) per month according to roster

Job Description:

Contract Customer Relations Officer (Sales focus)

• Achieve individual sales and team target
• Handle all walk-in and phone enquiries from customers
• Explain product information as well as communicate the use of all products in the most professional and efficient way
• Perform direct marketing and sales activities to generate sales
• participate in outdoor sales activities and roadshows
• Handle counter duties and cashiering
• Other ad-hoc duties or reassignment if required.

Contract Customer Relations Officer (Sales support/Operations focus)

• Handle all operational matters and work closely with sales team to ensure fulfilment of sales
• Generate Sales Order upon completion of sales for City Energy Life, call centre and online orders
• Deliver excellent service to ensure high levels of customer satisfaction
• Respond to customer complaints and concerns in a professional manner
• Arrange and update appointments for commercial customers, and liaise with the Commercial team
• Ensure adequate support and timely coordination with inter-departmental colleagues e.g Finance, relating to City Energy Life showroom matters
• Ensure upkeeping and accuracy of all administrative duties, including managing of online store records, documentation etc

Requirements:

- Diploma/nitec in any field
- Able to commit for one year while working on weekends and public holidays
- Good communication skills, good personality and customer service skills, result-oriented, highly motivated

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Executive Administrative Assistance, Service Support Agent

In this critical role, you will manage the schedule of a senior executive, facilitate key interactions within and outside the bank, and provide administrative support to the team.

Job Responsibilities:

Primary Duties:

Executive Management Support:

• Scheduling responsibilities: Regularly manage the executive's schedule, preventing conflicts and ensuring alignment with strategic objectives.
• Meeting coordination: Facilitate interactions between the executive and key stakeholders within the team.
• Travel management: Oversee logistics for overseas business trips, working closely with APAC branch members.

Back-up Duties

Administrative Support:

• Carry out administrative tasks such as handling payments, creating purchase orders, and processing personnel expense reimbursements.

Job Requirements:

• Minimum 2 years of experience in a secretarial role, preferably supporting senior management.
• Strong multitasking abilities and prioritization skills.
• Excellent written and verbal communication skills.
• Strong in MS Office (Word, Excel, etc)
• Ability to use common IT tools and software proficiently.
• Proactive and responsible, ensuring high-quality outcome.
• Experience in arranging and conducting meetings with diverse stakeholders.
• Professional attitude, maintaining positivity in all interactions.

We are looking to speak with Service now leads:

Responsibilities

· Lead ServiceNow solution design and implementation.

· Manage platform configuration, customization, and integration.

· Collaborate with cross-functional teams to translate business needs into technical solutions.

· Provide technical leadership and mentorship.

· Ensure platform stability, performance, and security.

· Stay updated with ServiceNow releases and incorporate new functionalities.

· Develop and maintain technical documentation.

Requirements

· Bachelor's degree in Computer Science or related field.

· Hands-on experience with ServiceNow implementation and administration.

· Extensive knowledge of ServiceNow modules such as IT Service Management (ITSM: Incident, Change, Problem, CMDB, etc.), ITOM (Service Mapping, Discovery, etc.), ITAM etc.

· Strong programming skills (Java, JavaScript).

· Knowledge of ITIL, Risk and Compliance, and Project

· Management.

· Proficiency in ServiceNow modules and development.

· Excellent communication and interpersonal skills.

· ServiceNow certifications are a plus.

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

We are looking for a Temp - Long Term Patient Information Associate to outsource to our healthcare clients.

Job Description:

• Engage with our visitors proactively and faciltate their visits to the in-patient wards by explaining the visiting policy and guiding them through the self-help registration process at the kiosks or at the registration counters.
• Attend to visitors' enquiries and handle complaints including escalation and denial for entry after visiting hours.
• Attend to wayfinding & general enquiries from public and patients within the Healthcity Novena Campus.
• Provide assistance to patients at the various main entrances.

Job Requirements:

• Min N/O/A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

We are looking for candidates to be outsourced to our clients.

Job description

• Register and schedule appointments for patients
• Assist doctors with administrative tasks and/or simple procedures
• Manage email, phone and upfront enquiries from patients
• Perform cashiering duties Provide chaperone assistance to patients
• Ensure overall décor and cleanliness in the clinic

Job requirements

• Min N Level
• Customer service experience highly preferred

All qualified applicants, please send in your resume to:

[email protected]

Kris Goh (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'A' Levels
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Details:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job Requirements:

· Good Knowledge of Corporate Products (Cash Management & Electronic Banking)

· Proficient in MS Office applications

· Good in Problem solving, investigate and analysis skills.

· Good listening and communication skills with confidence in speaking to corporate clients

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

· Maintain friendly and welcoming service to customers.

· Responsible for providing quality service standards to customers.

· To provide quality service standards to customers

· Performing other duties may be assigned by the Manager from time to time.

· Respond to customer complaints and questions, resolving issues where possible.

Customer Service Officer | Tai Seng

• Working Hours: Monday-Friday 8.30am - 5.30pm; Saturday 8.30am - 12.30pm
• Salary: $2,000 - $2,800
• Location: Oxley Bizhub 1 - Taiseng

Requirements:

• 1 year experience as customer service

Jobs Scope:

• Daily cash collection
• Handle inbound & outbound calls, and reply to emails with regards to general enquiries, complaints, service requests & troubleshooting.
• Email allocation to officers for technical service arrangements.
• Coordinate and liaise closely on service arrangements with various internal departments and external parties to ensure timely response to customers.
• Administrative duties
• Preparation of quotations and bill processing
• Other duties as assigned

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

JOB CONTENT:

1) Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.

2) Work and assist the Sales team in managing their Customer pre & post shipment.

3) Support and drive the requirements generated by Customer Bond Constraint Report related to fulfillment of bonded parts in their BIM program.(If applicable)

4) Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.

5) Manage customer’s portal update and customized report if required.

6) Update customer production change requirement within Future System to optimize inventory planning.

7) Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

RECOMMENDED CREDENTIALS:

QUALIFICATIONS

· Minimum requirements: GCE “O” Level or equivalent.

EXPERIENCES

With minimum 2 years of Future & related industries experience, this individual is expected to complete their assigned task in meeting the department objectives & goals

COMPETENCIES

· Accurate data entry skills

· Proficiency in Microsoft Office Applications – especially in Excel

· Good oral and written communication skill

· Pleasant and patient personality with excellent service mindset

· Basic knowledge and understanding of transportation modes (air and ocean)

· Good interpersonal skill with a high level of initiative and drive

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.