Anticimex is the modern pest control company. Through prevention, new technology and sustainable solutions, we meet the new demands for healthy environments, for both individuals and businesses.

Due to growth, we’re on the hunt for a highly ambitious Service Technician qualified in General Pest to join our team. As part of your role, you will be responsible for the below duties:

Job Responsibilities:

· To report to clients and conduct pest inspections and services

· Determining the kind of treatment required to eliminate a particular type of pest

· Identify pest infestation & carry out appropriate treatments for complaint area

· Applying suitable pesticides to infested areas by following the label instructions and complying with safety procedures

· Prepare daily reports, including records of equipment usage, work schedules and pest control operations performed

· To maintain operation readiness for equipment and inventory

· Supervise workers/ technicians for work schedules and responding to customers requests for various pest control services.

What we’re looking for:

Service Technician

· Experience in pest control industry

· Valid Class 3 License, NEA Full License

· Positive and customer focused attitude

Benefits:

• Basic Salary $3,000 -$4,500 (OTE $39,000 - $54,000 P.A.)

• Company vehicle + phone provided

• Additional incentives

• Commission on upsell opportunities you identify while at client sites

• Opportunity for career progression, training, and development

If you would like to know more, apply today as we’d love to hear from you!

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends and public holidays
• PC literate, well-organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Jones the Grocer is coming back to Singapore – at Changi Airport (managed by SSP Singapore)! Originally started in 1996 in Australia, Jones the Grocer was a passionate project derived from a desire to run an unconventional grocery store, café and cheese room.

SSP is an award-winning global food and beverage provider in travel locations worldwide. Established in 1996, SSP Singapore manages franchise and company-owned brands such as NamNam, Old Town White Coffee, Jamie’s Deli, O’Learys, etc at Singapore’s only airport- Changi.

Simply put - we make journeys taste better for passengers around the world.

In collaboration, SSP is bringing Jones the Grocer back to Singapore and we’re looking to hire F&B enthusiasts to work at the 2-floor outlet which consists of a dining area, kiosk, merchandise section and bar.

The Role

• Support Head Chef to ensure BOH is run to the specified service leave and KPIs through regular monitoring of operational performance.
• develop, mentor and manage the CDP and the BOH team.
• Assist in the implementation of specials and menu changes according to agreed recipes and standards.
• encouraged to be part of the menu and special recipe development/testing in both practical and creative aspects.
• Understand and assist the Head Chef in the day-to-day operational cost management of the BOH, working towards company targets for the stores.
• Ensure all reports are sent and completed on time to management and reviewed with the Head Chef and their particular team.
• Regular inspection of outlet and relevant equipment to ensure adherence to all government and regulatory requirements in food safety.
• Resourcing and carrying out trials and interviews for potential candidates.
• Work closely with other departments to promote good teamwork and efficient operations.

Profile required

• At least 1-3 years’ solid experience in Restaurants as a CDP or Sous Chef.
• Hospitality or restaurant management qualification preferred
• Strong business acumen, team management and communication skills
• Self-motivated, team player and enjoy working in fast-paced environment
• Problem solver and Customer oriented with a passion for food
• Flexible to working shifts to manage a 24 hour running business
• Essential Knowledge of MS Office and experience with in-house technical systems.

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

ROLE and RESPONSIBILITIES

• Manage walk-in customers registration and billings.
• Answering in-coming calls
• Explain various health screening profiles to customers.
• Sort and distribute walk-in patients’ medical reports
• Monitor and control visitors entering the laboratory.
• Assist to maintain cleanliness and hygiene of front office.
• Ensure all duties are adhered to SOP and complied to PDPA requirements.
• Responsible to follow through all issues assigned.
• Any other ad-hoc duties as assigned.

REQUIREMENT

• Passion to provide customer service with a professional attitude.
• Committed, independent and proactive.
• Professional attitude and pleasant appearance.
• Need to communicate with Chinese & English-speaking customers.
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably have some knowledge of health screening procedures.

WORKING HOURS

• Mon to Fri – 8.30 am to 5.00 pm
• Saturday – 8.30 am to 1.00 pm

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

The purpose of this role is to lead the relationship and service delivery for partners and customers, delivering an accurate demand signal and managing the execution of this signal to agreed service metrics from order capture to delivery. The role will also drive the execution of strategy, productivity and other efficiency opportunities for Singapore.

The role initially will focus on the APAC region while also managing a team of Customer Service representatives and 16 markets.

Responsibilities:

1. Provide leadership and drive the establishment of effective Sales and Operational Planning (S&OP) processes with key customers to proactively manage the combined Supply Chain
2. Lead order fulfillment processes including appropriate and effective processes for order capture, order processing (including credit considerations), delivery and shipment execution, complaints management and product life-cycle activities including New Products
3. Collaborate with Supply Chain teams and cross functionally to develop mechanisms that will improve service delivery, efficiency and effectiveness, including but not limited to backordering management process, allocations process and PSD alignment
4. Drive the delivery of a comprehensive suite of KPI’s to monitor performance and ensure targets are achieved
5. Establish and manage customer relationships ensuring appropriate service level agreements aligned with strategy. Plan and develop customer-focused programs ensuring processes are in place for issue resolution
6. Lead the development of effective Demand Management Strategies to optimize PGCS Resource efficiency while ensuring customer demands are met. Focus on service differentiation based on understanding of the customer environment, including customer influences, decision-makers and business challenges
7. Drive productivity in customer management processes by identifying and removing non-added value steps and identifying and implementing service improvement initiatives
8. Develop, lead and motivate the APAC customer teams. Develop strength within the group through coaching and training to ensure strategic and operational targets are met. Input to organization structure evolution to balance business and career development needs for immediate team and department and to drive increasing organizational health
9. Participate in development and implementation of new customer services processes and improvements
10. Adherence to all PepsiCo Health & Safety requirements is a requirement of this role
11. Meet all internal & external compliance responsibilities including Purchasing Policy requirements, GCS, SOX & AIBI
12. Any other ad hoc duties and projects as assigned

Qualifications:

• Bachelor’s Degree in Business, Supply Chain, Finance or equivalent
• Minimum 7 years of experience in a large multi-site complex business demonstrating excellent process leadership, stakeholder engagement, people management and customer relationship skills
• Previous experience in a supervisory capacity
• Strong record of executing major change initiatives and successful project delivery including budget, timeline and stakeholder management
• Strong business acumen with an ability to drive and make good business decisions that are typically complex and broad in nature
• SAP SD module
• Strong Computer literacy, particularly in MS Office
• Excellent communication and interpersonal skills with an ability to manage across a matrix organisation and interact with senior stakeholders
• Strong aptitude and interest in people leadership but also able to influence and align teams in a matrix and virtual environment
• Have analytical skills, complimented by strong and soft relationship management skills

We regret that only shortlisted candidate will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Vegetarian Restaurant Hiring Service Crews!

Outlet: Sembawang, Tai Seng

Duties and Responsibilities:

1. Welcome and attend to customers upon arrival

2. Present restaurant menus and help customers to recommend food/beverages

3. Take and serve orders

4. Resolve complaints or problems with a positive attitude

5. Issue bills and settle payments

6. Setup, clean, and organize workstations

7. Ensure enough cutleries for the shift

8. Provide customer service over various platforms

9. Assisting other team members when needed

10. Ensure safety for customers

11. Provide Go-the-Extra-Mile Service

12. Bring used dishes/cutleries to cleaning station and cleaning/washing/drying accordingly

13. Cleaning and tidying of whole restaurant including but not limited to tables, chairs, floors, counters, exteriors, washrooms, etc.

14. Assist with simple ingredient and sauce preparations

15. Any other relevant ad-hoc duties

16. Follow Food Hygiene Practices & Guidelines at https://www.sfa.gov.sg/food-retail/food-hygiene-practices-guidelines

Full Time Employment

Basic Salary $1850 per month

Working hours from 11.30am - 9.30pm including one hour break, 6 days per week.

Part Time Employment

Basic Salary $1400 per month

Working hours from 4.30pm - 9.30pm , 6 days per week

Kindly whatsapp 87999336 or 98209922 to arrange for an interview

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Position: Part-full time crew for 3 months (March-May'24).

We are looking for service oriented personnal for our tea shop at Tanjong Pagar/Marina One. Duties include POS cashiering, drinks packing and basic tea concotion.

Daily working hours are 11am-4pm. Preferably be able to work on weekdays. (Weekends, PH off). Hourly rate $10-12/hr. Monthly incentive $100 will be given for commiting at least 4 days/week and another $500 incentive after 3 months* completion. (*at least 60hrs each month).

We welcome anyone that's waiting for school to start, temporary mid career change or even if you're just being keen to learn more about this trade.

We provide fun and flexible working environment!

- Provides back-up to the Account Manager on all clerical functions, as needed.

- Assist on the month-end closing procedures to meet monthly deadlines.

- Assist on other accounting projects as needed.

- Process high volume in payment transaction.

- Able to work independently,research and resolve payment discrepancies.

- Monitor AR/AP Aging reports and days sales outstanding.

- Obatains and emails invoice copies/statements for customer,as required.

- Match invoices against purchase ordders, any price/quantity discrepancies research and resolve with purchasing department.

- Only Singaporean/PR need to apply.

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

• Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
• Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
• Conduct necessary analyses to address client needs
• Communicate resolutions to clients
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Inform clients about problems (system failures, market issues) and provide regular resolution updates
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Experience in customer service preferred
• Computer proficiency
• Consistently demonstrate clear and concise written and verbal communication
• Proven investigative and analytical skills
• Demonstrated ability to present concepts and influence change
• Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
• Proven ability to work under limited supervision within a team environment

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

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Job Family:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Vesper Homes is on the lookout for a Customer Service / Property Manager !

About Us

Vesper Homes is a boutique Real Estate agency in Singapore. We were first established in 2014 in London and we now operate in Singapore, Hong Kong and Manchester markets under the brands Vesper Homes and Vesper Group.

We are a team of 12 in Singapore and are looking for our next colleague to join us.

We need someone who can communicate clearly and represent the clients interests.

Job Description / What You'll Learn

- Oversee checking in properties (tenants moving in)

- Oversee checking out of properties (tenants moving out)

- Defect management

- Assist with Property Management

- Lease paperwork

- Liaise and deal with different clients/agents/contractors

- Assist with day-to-day tasks

- Any other related ad-hoc assignments

What we’re looking for in you:

- Systematic and organised

- Highly detail-oriented and meticulous

- Strong communication and interpersonal skills

- Ability to multitask and work in a fast pace environment

- Motivated and resourceful team player

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Summary

Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in the absence of the Duty Manager, attend to guest feedbacks and attempt to perform first person recovery steps.

Job Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Handle guest feedback and attempt to perform first person recovery steps
• Monitor front office emails and respond to them effectively
• Provide guidance and on job training for Guest Services Officer
• Ensure and check that all daily front desk tasks are completed
• Ensure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Minimum 1 year experience in similar capacity
• Excellent communication and interpersonal skills with colleagues and guests
• Excellent customer service skills and enjoy creating delightful moments for guests
• Able to thrive in a dynamic and fast paced environment
• Strong analytical and problem-solving skills
• Strong operational leadership with a business mindset
• Read, write and speak English fluently

Roles and Responsibilities:

· Receive queries and requests from phone calls and emails

· Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment

· Provide accurate, personalised and anticipatory service with complete resolution

· Take necessary action to provide first call resolution within the required response time

· Ensure customer’s issues are resolved, follow up with customers via call and email where necessary

· Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure

· Work as a team to ensure that the contact centre service level is met

· Handle any other administrative functions as assigned by Team Leads / Manager

· To attend briefings/trainings conducted by Team lead / clients or Managers

Requirements:

· Diploma and above (open to Fresh grad)

· Candidate with prior experience in customer service preferred

· Good command of English (written and spoken)

· Highly disciplined and meticulous

· Analytical with good problem-solving skills

· Organised, Self-motivated, Positive attitude and Result-oriented

· IT savvy with good working knowledge of Microsoft Office

· Strong phone and verbal communication skills along with active listening.

· Empathetic and customer-oriented, with a passion for service excellence

· Ability to multitask

You may submit your resume to [email protected] for immediate processing.

Only Shortlisted candidates will be notified.

(EA Reg No: 20C0312)

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Job Description:

• Handling registration for patients
• Assist in scheduling of appointments
• Answering enquiries and feedback
• Assist doctor / nurses during procedures if required
• Assist in crowd control

Interested candidate, kindly send a copy of your resume to: [email protected]

EA Personnel: Adeline Lim Xin Ying

C.E.I : R23112000

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Service Co-ordinator is responsible for the day to day handling of all the incoming local services, key point of contact for the key customers and arranging worldwide services. Part of a global team providing 24/7 service and key part of frontline team.

1/ Coordination Tasks

• Handling of all incoming service requests and spare parts sales processing
• Reviewing e-mails and prioritising responses taking into account time scales, time differences, shipment of spares, urgency, commitments to customers and outside assistance (Suppliers, Tech Support, Purchasing, Sales and Finance)
• Liaising with ships agents worldwide to arrange the attendance and shipment of parts.
• Responsible for service confirmation, quotations of worldwide services rates to customers including expenses and checking availability of spares.
• Work closely with Service Supervisor/engineers to plan the local services.
• Responsible for agreeing scope of work and charge point with customer. Ensuring the relevant purchase order is received if necessary.
• Check customer financial data and if necessary prepare a pro-forma invoice and payment in advance
• Liaising with Shipping Dept to arrange delivery of spares within given time scales, port location, local limitations etc.
• Responsible for providing feedback/outcome of service to customer and providing solutions for follow-up services.
• Arranging returns for defective and unused parts via RMA process.
• Working with Sales to organize installation projects and informing them of any retrofit opportunities.
• Working together with your team on WIP reduction
• Attending team meetings
• Passing enquires to the relevant depts. i.e. Sales, Spares and Supplier Vendor Forms
• Provide cover during staff shortages
• Prepare costing for final invoicing

2/ Admin Tasks

• Maintain Service e-mail database
• Processing service orders to ensure file is accurate and complete with all relevant documents, so it may be passed to invoicing.
• Provide KPI data
• Preparation of pro-forma invoices where Payment in Advance is required.
• Maintaining the Installation Report Drive.
• Maintaining the service jobs spreadsheet.
• Ensuring ships equipment list is kept up to date and informing Warranty Dept of any changes.
• Any other relevant task to the job

Please be aware that we require satisfactory pre-employment evidence and checks before you can commence employment with us.

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

(Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')