• Working day: 5.5days office hours
• Location: West / Queenstown
• Seeking someone with a strong interest in cars and experience in client service or customer-facing roles

Job Responsibilities

• Greet customers warmly and professionally upon their arrival at the service center.
• Assist customers in scheduling service appointments and provide accurate details regarding service options and pricing.
• Coordinate with service advisors and technicians to ensure vehicles are completed on time.
• Escort customers to the waiting area and keep them updated on the status of their vehicles as needed.
• Support vehicle check-in and check-out procedures, including documenting vehicle conditions and securing customer signatures.
• Handle incoming phone calls, addressing customer inquiries in a courteous and knowledgeable manner.
• Maintain the cleanliness and organization of the service reception area and customer waiting lounge.
• Assist with administrative duties such as filing service records, preparing invoices, and processing payments.
• Work collaboratively with team members to help achieve overall departmental goals.

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use and/ or disclosure of personal data by AlwaysHired and its affiliates for the purpose of job application processing and administrative purpose, in compliance with the relevant provision of personal data protection act.

ONG HUI YING
Registration Number: R22111719
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)

Working Location: Central

Salary Package: Up to $8.5k

Employment Type: Contract

We are seeking an experienced Service Delivery Manager who will be responsible for managing the ICT infrastructure aspects of various projects from initiation to implementation.

Key Responsibilities:

• Collaborate with stakeholders across the organization to understand business and application requirements, and design infrastructure solutions accordingly.
• Develop and manage budgets for infrastructure projects, ensuring cost-effective solutions and oversee maintenance contracts, negotiating terms with vendors to ensure value for money.
• Lead the planning, deployment, and support of application infrastructure, including Microsoft Windows, SQL Server clustering, and VMware virtualization (vSAN).
• Coordinate the integration of AWS and Azure Cloud services (IaaS, SaaS, PaaS) into the organization’s infrastructure.
• Ensure all infrastructure projects adhere to public/government standards
• Oversee daily operations and support for application infrastructure

Requirements:

• Degree/Diploma in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of relevant working experience in ICT infrastructure operations.
• Hands-on experience with AWS and Azure Cloud services, including IaaS, SaaS, and PaaS is an added advantage.
• Experience in public/government sector is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - Outsourcing Team

ScienTec Consulting Pte Ltd – 11C5781

Customer Service Officer

5 days, 8.30am- 5pm

Address: Jurong Logistics Hub

Salary: $2500 -$3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Residence Officer

We are looking for suitably qualified individuals to work in luxurious, high-end developments.

You will possess a warm and friendly disposition and have a passion in serving high net-worth residents.

The ideal candidate will be a smart and trustworthy individual who is able to serve residents efficiently and professionally.

The goal is to contribute to an overall pleasant residential experience.

Provide a high level of service to residents at all times

Attend to residents’ requests/enquiries/feedback

Requirements:

· SHATEC /DIPLOMA / NITEC / GCE level qualifications

· Experience in service industry like airlines, hotels, high-end retails will be an advantage

· Able to communicate effectively with confidence

· Familiar with Microsoft Office applications.

Join us to develop your passion and enjoy a fulfilling career full of varied experiences.

Interested candidates please apply send us a comprehensive resume, including current and expected salary. Thank you for your interest, however, only shortlisted candidates will be contacted.

We are seeking Patient Service Officers who are deeply committed to the healthcare sector and wish to contribute to enhancing patients' lives. This role involves delivering exceptional non-clinical patient care at our cancer centers, requiring strong interpersonal skills to interact with both patients and doctors.

Key Responsibilities:

• Facilitating appointments with doctors and coordinating associated diagnostic services for patients and their families.
• Assisting patients with registration, billing, and handling inquiries related to insurance claims.
• Verifying and accurately recording patients' information in the Clinic's system.
• Providing guidance on private health insurance coverage and Medisave requirements to ensure smooth processing of claims.

Requirements:

• Diploma in Business Administration, Customer Service, or equivalent field.
• Minimum of 2 years of work experience, preferably in the healthcare industry.
• Proactive in addressing patients' needs, with strong communication skills to collaborate effectively within the team and achieve organizational goals.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

• Visit current clients and cultivate a new clientele in the marine sector.
• Report on weekly visits must be turned in.
• Get orders and inquiries to reach the sales goals.
• Track the orders till the delivery is completed.
• Examine cost estimates, tenders, and quotations.
• Plan to make sure that bids and enquiries are accurately valued, quoted, and submitted in accordance with the specifications of the client's tender or inquiry.
• Determine, evaluate, and control the risks associated with the orders or contracts.
• Manage the anticipated primary sales.
• Continue to provide excellent customer service and foster positive relationships with customers.
• Accountable for hitting sales goals and optimising the profit margin. Keep up with the most recent advancements in the product line, as well as industry news and trends, goods and services, rivals, and pertinent details regarding legacy, current, and emerging technology.
• Regularly provide accurate reports and account information.
• Arrange, oversee, and take part in trade events and exhibitions.
• Conduct market research surveys with your clientele to get their opinions on follow-up strategies, after-sale quality, and sales and service tactics.
• In charge of cross-diversification business reports and monthly business development reports.
• Help create the yearly operating plan's budget, business plans, and goals, then carry them out to meet the targets.
• Any additional duties that a supervisor assigns.

Requirements:

• At least Diploma in Engineering
• At least 2 years working experience in Marine or Offshore / Oil & Gas Industry

Roles and Responsibilities

• To carry out all preventive and breakdown maintenance for all Aircon equipment.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with safety procedures.
• Provide technical advice and assistance on all maintenance functions.
• Any other tasks, when required by the immediate superior.
• Prepare service reports after every completed job for customer’s endorsement.
• Communicate with clients with regards to problems in equipment and post-job reports.
• Any ad-hoc tasks given by supervisor or management.

Requirements

• Nitec in Mechanical / Electrical / Electronic or related field
• Candidates with at least 2 years of related technical experience in chillers, ACMV equipment, switchboard, and generators will be an advantage
• Candidates with no experience are welcome to apply (on Job Training)
• Positive attitude, good interpersonal and customer-centric skills
• 5.5 working days, Mon to Fri 8am to 5pm, Sat 8pm to 12pm
• Only Singaporeans may apply

Job Description:

• Provide prompt and quality front-line services to patients.
• Attend to patient enquiries over the counter to provide information on clinic services
• Registration and scheduling appointments for patients and collecting of payments from patients.
• Assist nursing and clinical staff with patients related activities and provide clerical support to the department.
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

up to 4.2K

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.

• Manage all orders efficiently until fulfilment stage, by working closely with Service team. • Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

• To provide support to other service activities that may be assigned in the course of work • Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

If you are interested and meet the requirements, please apply with your resume to [email protected] or contact via Telegram @jocelynchan.

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence Number: 99C4599
Personnel EA License: R1331820

Job Description

• Industry/Organization Type: Transportation and Storage
• Position Title: Customer Service Coordinator
• Working Location: Boon Lay
• Working Hours: Monday – Friday, 8.30 am – 5.30 pm; Saturday, 8.30 am – 1.30 pm
• Salary Package: Up to $3200 + AWS
• Duration: Permanent

Key Responsibilities

• Collaborate closely with customers to ensure all container specifications are accurate and adequately loaded onto the ship.
• Utilize PSA Portnet system to oversee and track vessel berthing schedules.
• Generate customer orders and enter them into the company's internal system.
• Handle and manage customer orders through the CTMS platform.
• Keep meticulous records of customer inventory and logistical activities within the CTMS database.
• Compile and maintain reports concerning inventory levels and status.
• Undertake additional tasks as assigned.

APPLY NOW!!!

• Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role
• Proficient in Microsoft Office
• Candidates with experience in PSA Portnet and CTMS will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66219 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) / Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Up to $2600 + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist in providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow ups.
• Report generation.
• Other ad-hoc duties that may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68502 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Trader of Semiconductor
• Position Title: Customer Service Executive
• Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
• Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
• Duration: Permanent

Key Responsibilities

• Provide Sales and Customer Service Support
• Follow up from Purchase Orders to delivery
• Develop and build strong customer relationships at all levels

APPLY NOW!!!

• Min. N level
• Min. 1 year of working experience in the related field
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering
• Preferably experience in service/engineering position in Oil & Gas / Process industry

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Service Captain

Salary: $2,500-$3,300
Working Days and Timing: 5.5 Days per week, Based on Roster

Location: Purvis Street

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Ensure the timely preparation of accounting deliverables (financial statements / management reports / GST filing)
• Review of supporting financial documents (invoices, bank statements)
• Review of the financial information/management accounts prepared by associate
• Ensure that clients comply with local statutory and GST requirements
• Provide guidance and advice on matters (accounting/GST) and escalate these matters to manager if required
• To be an effective coach/leader to fellow team members
• Ensure the timely processing and sending of invoice upon the completion of engagement
• Ensure the timely circularization of AR chaser emails and timely collection of AR

Requirements:

• Degree in accountancy / ACCA equivalent
• Have at least 2 years of working experience relevant
• Proficiency in Microsoft Office and Xero would be an added advantage

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251

Registration No | R22111484

Position: F&B Service Ambassador

• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: $2500

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Prepare payment proposals using methods like cheques and transfers, review invoices, and ensure timely processing of payments through Direct Debit Authorisation (DDA).
• Manage unresolved items in the bank clearing account and follow up on expired cheques and outstanding reconciling items.
• Handle the assessment and filing of withholding tax returns for invoices from overseas vendors.

Requirements:

• Diploma in Accounting, Finance, or related field.
• Proven experience as an Accounts Assistant or in a similar AP-focused role.
• Experience in SAP is an added advantage.

Company Registration Number: 201622755N

EA Licence: 19C9859

Registration Number: R2090276

Job Details

• Basic $1850 fixed (For fresh) + Attendance allowance $100 + Transport allowance $60 + Fixed allowance $280
• OT up to $500 per month
• Have performance bonus
• 6 days work week @ Retail Hours
• 8.25 Hours shift per day
• Islandwide location available

Job Scopes

• Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
• Involve in closing of shop (only applicable for night shift staff)
• Attend to walk-in customers promptly
• Maintain cleanliness and tidiness in work areas
• Assist in stock taking / recording
• Answer incoming calls and handle delivery orders
• Learn the art of pearl making

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search. You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Your Next Company

My client is a rapidly growing software company headquartered in the US. With ambitious expansion plans in Asia, they are seeking an APAC VP, Service Delivery to join their team.

Job Summary:

The VP, Service Delivery will oversee the delivery of software solutions, ensuring timely, within-budget, and high-quality services to customers. This leader will manage teams, processes, and technology to drive customer satisfaction, revenue growth, and operational efficiency.

Key Responsibilities:

1. Strategic Planning: Develop and execute service delivery strategies aligned with business objectives.

2. Team Management: Lead and develop a team of service delivery managers, project managers, and technical professionals.

3. Customer Relationships: Foster strong relationships with key customers, ensuring satisfaction and account growth.

4. Service Delivery: Oversee the end-to-end delivery of software solutions, including:

- Project planning and execution

- Quality assurance

- Configuration and deployment

- Testing and validation

- Maintenance and support

5. Process Improvement: Develop and implement efficient processes, methodologies, and tools.

6. Budgeting and Finance: Manage service delivery budgets, ensuring cost-effectiveness and ROI.

7. Technology and Innovation: Stay current with industry trends, emerging technologies, and innovative delivery methods.

8. Risk Management: Identify and mitigate risks, ensuring compliance and minimizing disruptions.

9. Communication: Collaborate with cross-functional teams, including sales, marketing, and product development.

10. Metrics and Reporting: Define and track key performance indicators (KPIs) to measure service delivery effectiveness.

Requirements:

1. 15+ years of experience in software service delivery, consulting, or managed services.

2. Proven track record of leadership, team management, and customer satisfaction.

3. Strong understanding of software development methodologies (Agile, Waterfall).

4. Excellent communication, interpersonal, and project management skills.

5. Experience with IT service management frameworks (ITIL).

6. Strong analytical and problem-solving skills.

7. Bachelor's degree in Computer Science, Business Administration, or related field.

Nice to Have:

1. Experience with cloud-based technologies (AWS, Azure).

2. Knowledge of DevOps practices and tools (Jenkins, Docker).

3. Certification in project management (PMP), ITIL, or related fields.

4. Experience with SCM, CRM, ERP, PLM softwares will be a bonus.

Apply now or reach out to me at [email protected] for a confidential discussion.

Unfortunately, only shortlisted candidates will be notified.

Raymond Ler: Registration No.: R1876114 | EA License No.: 21S0433 | Company Registration No.: 201314085N

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Key Responsibilities:

• Greet and assist patients and visitors.
• Handle patient registration and appointment scheduling.
• Answer inquiries and provide information about services.
• Coordinate communication between patients and healthcare staff.
• Maintain patient confidentiality and adhere to hospital policies.

Qualifications:

• N/O-level/ Nitec/Diploma Holders
• No need experience, training provided
• Able to work 3 rotating shift

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)