Salary:

Degree > $2800

Diploma > $2200

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Caldecott

Contract Period: 1 year

Job Responsibilities:

As a Child Protection Associate (CPA) with the BuildERS team you will assist with:

1) Training/Coaching/Supervision matters

• The implementation of the CPS’ tiered-level training frameworks to ensure that all operational targets (e.g., training programmes, quality assurance framework KPIs) are met;
  • To assist in preparation of training materials.
• To assist in collecting, collating and presenting evaluation results internally
• Conduct training analysis for yearly training calendar
• To support in the co-creation and management of a data reporting system so that periodic info updates could be readily churned out for senior management’s info and views.
• To assist in analysing the training records to provide quarterly updates on the number of staff who have attended courses to track adherence to Competency Frameworks
• To conceptualize and create bite-sized learning content from existing training materials for officer’s quick refresher on important concepts of trainings
• To support in procurement related matters

2) Administrative functions

• ECARG administrative functions
  • Enrolment of new applications
  • Termination of eCARG accounts
  • Maintain database of eCARG accounts
  • Support to users
• Performing secretariat duties such as room bookings, providing technical support for trainings and maintaining attendance sheets for trainings and coaching sessions

3) CPS Competency Framework

• To assist in the development of the CPS Competency Framework
  • Competency Map
  • Training and Supervision Roadmap
  • Competency Checklist
• To implement, analyse and recalibrate the CPS Competency Framework to ensure relevancy

4) Knowledge Management

• To assist in the proper storage and easy retrieval of resources that has been developed for CPS

Job Requirements:

• Tertiary qualifications
• Good written and presentation skills
• Proficient in using different presentation and communication mediums
• Experience in media content creation, video editing will be added advantage
• Meticulous and experienced in handling data and administrative duties
• Degree/ Diploma
• Singaporean

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Our reputable client in Singapore is looking for a highly motivated Customer Service Officer (Call Center) to join their team in Singapore.

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Requirement

- Minimum 1 year of call center experience

- having good communication skills (speaking and writing)

- ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

- interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

- Willing to take on Customer Administration functions as well as CSO Frontline role (handling calls & emails).

NOTE : Able to work in a staggered working hours

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Our reputable client in Singapore is looking for a Digital Product Manager to join their team in Singapore.

1. Customer Issues & System Support

- Provide investigation support, track and monitor of reported customer issues escalated from front-office.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.

2. Servicing & Customer Experience Management

- Review customer satisfaction through tracking of support demand, and issue resolution turnaround time

- Perform analysis through data collated and identify process improvement or enhancement plans to reduce negative customer impact and improve overall customer satisfaction.

- Collaborate with journey owners to resolve identified customer journey gaps.

- Drive and execute channel process improvements to achieve operational excellence and better employee journeys.

Qualifications:

Experience in Customer Issues & System Support

Servicing & Customer Experience Management

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

About the role

CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial products. You will be responsible to serve as the interface between our company and our customers as well as management and employees with professionalism and courtesy.

Job Responsibilities

The incumbent will be responsible for:

- Greet visitors/clients at Front Office and help them navigate through office

- Maintain calendars for appointments including statistics collation and register of visitors

- Arrange/receive couriers and liaises to sort/distribute to recipients

- Provide administrative support such as photocopying, handling mails, taking messages and processing of client applications/update forms

- Handle queries at Front Office and help solve problems

- Maintain tidiness and replenishing relevant forms at Front Office

- Perform any other responsibilities/tasks as assigned by immediate supervisor from time to time

Job Requirements

To be successful in this role, you must have:

• Minimum GCE ‘O’ level
• Good interpersonal and communication skills and attentive to detail
• A pleasant personality and good customer orientation mind sets to help solve problems
• Able to manage communications on the front lines independently
• Adept at prioritizing, scheduling and multitasking under pressure
• Past working experience in receptionist role an added advantage
• Fluent and conversant in Mandarin to liaise with clients from Chinese-speaking countries
• Able to communicate well both verbal and written

We are looking for a dynamic and results-driven Social Media Operation Specialist to join our growing team.

The ideal candidate must have the passion for marketing and be well-versed in both traditional and digital marketing concepts as well as possess good writing abilities. You will need empathy to get into users' heads, an eye for aesthetics to ensure we have captivating visuals, a knack for killer copy that invokes action, and an analytical mindset to produce data-driven results.

Roles & Responsibilities

• Daily operation and maintenance of social media accounts (Red, Telegram);
• According to brand positioning, plan online tweets and complete thematic pushes;
• Assist in accumulating the number of effective fans, interact with fans to increase the activity of fans, and build a community;
• Analyse the online behaviour of fans and analyse the overall marketing strategy based on their behaviour, and assist in providing promotion strategies;
• Have certain picture and video editing capabilities, can use H5, PS, video editing software, and customize content according to the brand;

Job requirements:

• Know how to plan special topics according to the company's products, and have good writing skills;
• Have industry sensitivity, be able to track hot spots, and form fan dissemination in time;
• Have relevant experience in public relations, advertising, news, media, marketing, etc.;
• Hardworking and able to adapt to overtime environment.

The ideal candidate should possess the following:

• More than 3 years of operating experience in social media such as RED is best, others can be Facebook, Instagram, Twitter, Youtube, etc.;
• Good knowledge and proficiency in the usage of various social media/digital marketing channels such as RED, Facebook, Twitter, Instagram, LinkedIn, forums, GDN, SEM, SEO, etc.
• Able to multi-task and adhere to deadlines
• Strong verbal and written communicator and time management skills.
• Self-motivated and able to work independently.
• Must be bilingual with strong foundation in Chinese and English

Interested candidates are invited to submit detailed resume stating:-

• Current salary;
• Expected salary;
• Reasons of leaving and
• Date of availability.

We regret that only shortlisted candidates will be notified.

Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.

Our Client is a a statutory board under the Government of Singapore. Embark on a fulfilling journey and apply now to take the first step towards an exciting career!

Job Scope:

• Ensuring daily operations run smoothly
• Collection of payment at designated counter
• Handle queries and provide good customer service
• Assist in topping up / collection of payments
• Other adhoc duties as assigned

Job Requirements:

• GCE O level with minimum 1 year of customer service experience
• Pro-active, resourceful & effective in problem solving
• Willing to commit rotating shift, weekends & public holidays

Other Information:

• Training & Uniform provided
• Transport allowance given

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494

EA Personnel No: R21102746

EA Personnel Name: Jasmine Tay

Please send RESUME to email: [email protected].
Email subject: IR

Contract Period: Immediate - June 2024
Working days/Time: Mon - Fri (8.30am - 5pm)
NO Experienced are Welcome
Salary: up to $2.3K per month
Nearest MRT: Novena

Role:

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Position Type: Contract, deputed to Client | Work Location: City Hall MRT

Minimum 1 year of experience as a Service Desk with hands on experience in ITSM – ServiceNow.

Provide support to end-users, managing user accounts in different environments, assisting with project management tasks, conducting audits, and preparing reports, handling incident and change requests, and performing basic administration of the ServiceNow tool. The role is crucial in ensuring smooth IT operations and user satisfaction within the specified project. Specifically:

• Logging/Resolving User Queries: Serve as the first point of contact for users who have issues or queries related to IT services, systems, or applications. They log and track these issues and work towards resolving them.
• User Administration: Managing user accounts and access permissions for a specific project in different environments (DEV - Development, QA - Quality Assurance). This includes creating, modifying, or deactivating user accounts as needed.
• Backup to PMO Tasks: Providing support or assistance in Project Management Office (PMO) tasks. This could involve helping with project-related documentation, tracking tasks, or assisting in project management activities.
• Audit and Operation Report Preparation: Conducting audits to ensure compliance with established processes and preparing operation reports. This involves collecting and analyzing data to provide insights into the performance and efficiency of IT services.
• IR/SR/CR Administration and Alerting: Managing Incident Requests (IR), Service Requests (SR), and Change Requests (CR). This includes handling the administration of these requests and setting up alerts or notifications for critical incidents or changes.
• Basic Administration of ServiceNow: Basic administration involves tasks such as assigning tickets, creating new user profiles, and managing the overall functionality of the tool.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Service Centre Dept (SCD) – working in Service Centre

22 Jan to 29 Feb 2024 (renewable)

Official Working hours

Mon – Fri: 8:30am to 5:30pm
Sat: 8:30am to 1pm*

• Bishan
• Maxwell
• Tampines
• Woodlands

Job Description:

• Provide personalised service to manage CPF members' enquiries on CPF schemes and services over at the counter.
• Any adhoc duties assigned by supervisor

PS: Full-day standing is required.

*Temp Staff needs to commit till 1pm. Temp Staff may be activated to work on Saturdays, as and when required.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)