Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our client's team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

Key Responsibilities:

• Handle inquiries and resolve complaints from customers via phone, email, and in-person
• Manage all aspects of the customer journey, from order placement to delivery and beyond
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Assist with billing and invoicing processes
• Handle and resolve any issues or disputes with customers
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of logistics processes and terminology
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Barista cum Service Crew

(Full-time/Part-time)

Fame Coffee

If you love great food, coffee and enjoy working in a cafe setting, this is the place for you!

We’re looking for Full-Time and Part-Time Barista cum Service Crew to be based at our outlet in Bugis!

Requirements:

•Process customer’s orders & generate their bills through cashless payment via POS system

•A team player who is service-oriented

•Take initiative & is willing to learn

•Prior F&B experience is preferred

•Able to work on the weekends & public holidays

•Barista experience is advantageous

Job Scope:

•Front of house customer service

•Maintaining cleanliness & hygiene of cafe

•Preparation of food, drinks & coffee

Cashiering duties

•Handling end-of-day sales settlement

Prior F&B experience is preferred.

Interested candidates, please include your resume/CV and expected salary.

email to [email protected]

Customer Service Ambassador

Monthly Salary - $2,000 - $2,500

Working time – shift work; 7am - 3pm; 3pm – 11pm

6 days work (Inclusive of Sundays and Public holidays)

Roles & Responsibilities

• Check-in/out of guests, issuance of key cards and amenities
• Front desk cashiering duties, including sales collection of room deposits and payment
• Handle walk-ins, emails, phone inquiries, and Internet hotel room reservations
• Answer inquiries about hotel services, directions, local attractions, etc.
• Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Checking of rooms upon completion of Housekeeping
• Control stock of all linens, amenities and supplies
• Minor rectification of issues and other incidents
• Co-ordinate/liaise with other co-workers to ensure smooth operation of the apartment
• Perform any other duties as required and directed by the Management

Requirements

• Basic operation of Point-Of-Sale machine and Property Management System software
• Able to multitask and work independently
• Has initiative and enjoys problem-solving
• Independent and reliable with good conduct and health
• Positive attitude and warm personality
• Great guest relation skills
• Attention to detail
• Good teamwork

Education & Certification

• Minimum Higher Nitec
• Fluent in English and one other language
• Very good written and oral skills.
• Computer literacy
• Relevant hotel customer service experience would be an advantage.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In less than 5 years, we grew our own health and wellness brand from $0 to USD$100M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023. The Straits Times and Statista also ranked us 4th among the fastest-growing companies in Singapore.

The brand is a dynamic and innovative company dedicated to promoting health and wellness through high-quality products and exceptional customer experiences. We believe in empowering our customers to lead healthy and fulfilling lives.

Overview of the role:

As a Senior Customer Service Manager for our health brand, you will play a pivotal role in leading and elevating our customer service operations. Your expertise in team leadership, customer issue resolution, quality assurance, and innovative process improvement will drive our commitment to delivering an exceptional customer experience in the health and wellness industry.

Responsibilities:

1. Team Leadership and Development:
1. Lead, mentor, and inspire a high-performance customer service team.
2. Develop and implement advanced training programs to ensure the team is well-equipped and continuously improving.
2. Resolution of Customer Issues:
1. Act as a point of escalation for complex or unresolved customer issues.
2. Develop and enforce effective procedures for handling customer complaints and inquiries, striving for optimal resolutions.
3. Quality Assurance:
1. Set and maintain rigorous quality standards for customer service interactions.
2. Continuously analyze and refine quality assurance processes, implementing innovative improvements based on feedback.
4. Process Improvement:
1. Spearhead the analysis and refinement of customer service processes to enhance efficiency and effectiveness.
2. Implement cutting-edge tools and technologies to improve the overall customer support experience.
5. Communication Skills:
1. Maintain clear and effective communication channels with customers and team members.
2. Provide timely updates on product information, policies, and changes, ensuring transparency and clarity.
6. Customer Feedback Analysis:
1. Gather and analyze customer feedback to identify areas for improvement.
2. Utilize feedback to make data-driven decisions and enhance overall customer satisfaction.
7. Performance Metrics Monitoring:
1. Establish and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service team.
2. Develop and implement strategic initiatives to meet or exceed challenging performance targets.
8. Cross-Functional Collaboration:
1. Collaborate with other departments, such as marketing and product development, to address customer needs and concerns.
2. Share insights from customer interactions to inform business decisions and foster a cohesive organizational culture.
9. Technology Implementation:
1. Stay abreast of technological advancements in customer service tools.
2. Implement relevant technologies to improve service delivery and ensure Better Body Co. remains at the forefront of industry innovation.
10. Customer Engagement Initiatives:
1. Develop and execute advanced initiatives to engage customers, including loyalty programs, newsletters, and community events.
2. Build lasting relationships with customers, aligning engagement initiatives with the company's health and wellness values.

• Proven experience in a senior customer service management role, preferably in the health and wellness industry.
• Exceptional leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of customer service processes and industry best practices.
• Demonstrated success in implementing innovative technologies and strategies to enhance customer satisfaction.
• Track record of achieving and exceeding performance metrics.
• Bachelor's degree in Business, Marketing, or a related field might be a bonus

Work Arrangement

• This is a full time position based in Singapore.
• We work Monday to Friday, 10am to 7pm SGT (GMT+8). 

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.
• Join us at Better Body Co. and contribute to our mission of promoting health and wellness through exceptional customer service. Lead a dedicated team and shape the future of customer experience in the health industry!

The Role:

• Responsible for all Control System operations; maintenance and troubleshooting upon testing and commissioning.
• Program functional analysis based on Sequence of Operation (SOO) and develop application interfaces; alarm and dashboard to monitor and control utility services such as; but not limited to; chilled water; air compressed; Glycol and Steam.
• Development of control system schematics; control diagrams; control functions write up of systems; cable schedule and data point schedule.
• Conduct and/or supervise site system testing and commissioning.
• Accountable for site Health & Safety awareness and daily execution.
• Coordinate closely with Control System Project; Control System Application; Operations; Maintenance and Engineering teams.
• Render technical support for Control System works as and when necessary.

What You Need to Have?

• Degree/Diploma in Electrical/Mechanical/Automation/Building Technology Engineering or equivalent.
• 2 to 3 years’ experience in HVAC and Building Management Systems (BMS) industries or relevant fields.
• Proficiency in Integrated Building Management Solutions such as ICONICS Genesis 64.
• Proficiency in BACnet protocol including IP; ETH and MS/TP; Modbus protocol including TCP and RTU and Networking Services and Client Workstations.
• Knowledge of HVAC control applications; BMS and electrical power management systems.
• Experience with Direct Digital control (DDC) and Programmable Logic control (PLC) system design; development and management is preferred.
• Experience in the BMS system site installation; retrofit and maintenance is preferred.
• Excellent problem-solving; organizational; analytical; and critical thinking skills.

If you think you fulfilled the job criteria above; please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

Main function: Service & Installation

• Responsible for providing technical service such as troubleshooting, installation, commission, maintenance and repairing of Company’s power system products and systems in order to ensure continuous function at the customer site and in compliance with quality and safety requirements.

The Role:

• Commissioning of both Industrial AC and DC power systems, battery maintenance, discharging and health checks. Timely completion and reporting of commissioning documents and relevant site paperwork. Use of I.T for uploading and downloading of configuration files.
• Routine maintenance of UPS and battery systems. Timely completion and reporting of documents and relevant site paperwork. Us of I.T for uploading and downloading of configuration files.
• Liaise with other departments and engineers to ensure site visits are carried out in a professional and safe manner.
• Training of customers to use equipment and understand basic user functions.
• Cover calls-out rota to support customers with 24/7 Powercare cover and to work unsociable hours i.e. Night work and weekends as required.
• Promote the Company’s Power System maintenance contracts and Service wherever possible.

What Do You Need to Have?

• Diploma or Degree in Power Electronics Engineering or Electrical Power Engineering or any related disciplines.
• 3 to 5 years of relevant experience within the power systems industry.
• Good knowledge of industrial power systems products/applications/solutions.
• Diagnostic and problem solving skills
• Good base knowledge of PC (J Bus / Profibus / Modbus and other communication media) and programming skills.
• Fluent in spoken and written English language.
• Must be willing to travel across Asia Pacific region including India, China and the Middle East. Some work may involve offshore. Candidates must have a flexible approach to travel at short notice, work irregular hours with well-developed customer care skill.

If you think you fulfilled the job criteria above, please send your updated CV to [email protected]

We would love to hear from you! Please note that only shortlisted candidates will be notified.

The Field Service Technician position at Dingli will be based in Singapore, providing maintenance and repair services for our customers and business partners. As a Field Service Technician, you will be responsible for conducting field and workshop maintenance on our EWP's (Elevated Work Platforms) and Material Handling products. This includes performing inspections, repairs, and routine maintenance tasks. In addition, you will be involved in inventory management, as well as traveling to customer sites and entertaining clients.

Successful applicants for the Field Service Technician position will possess the following:

• Trade certified qualifications in either a mechanical or auto-electrical field
• Knowledge of maintenance, inspection, and repair procedures with construction or agricultural equipment
• At least 2 years of post-trade experience working on EWP equipment (experience is looked upon favorably)
• Excellent attention to detail and strong computer and communication skills
• Reliability, innovation, and a desire for career progression
• Current permanent work rights with no restriction in Singapore
• A valid Singaporean driver's license

The ideal candidate for the Field Service Technician position should meet the following requirements:

1. College degree in engineering or equivalent
2. At least 3 years of experience as a service technician in the mechanical or equivalent industry
3. Knowledge of equipment rental companies in Singapore will be a definite advantage
4. A valid driver's license and willingness to travel
5. Good understanding of customer dynamics
6. The ability to handle multiple requests without being overwhelmed
7. Fluent written and spoken English

As a Customer Logistics Planner for Asia Pacific-China (APCN), you will play a pivotal role in managing and optimizing the supply chain operations for APCN. The ideal candidate will have a strong background in logistics planning, preferably with proven experience in logistics planning or a similar role in the Asia Pacific region including internships or background in logistics planning or supply chain management. Proficiency in SAP for supply chain activities and excellent communication skills in English are essential for success in this role.

Key Responsibilities:

• Collaborate with overseas suppliers to manage and track purchase orders.
• Oversee inventory activities within the APCN regional warehouse.
• Implement effective inventory control strategies to optimize stock levels.
• Work closely with cross-functional teams to align demand planning with business plans and sales targets in the APCN region.
• Regularly monitor stock levels in the warehouse and take proactive measures to prevent stockouts or excess inventory.
• Coordinate with country order managing teams to ensure timely communication and resolution of issues.
• Handle the phase-in and phase-out of products in the portfolio.
• Manage the process of handling commercial returns efficiently.
• Oversee stock adjustment activities, including handling scrap, lost, and found items.
• Measure and optimize the number of days it takes to turn inventory.
• Monitor and manage the average value of inventory to ensure cost-effectiveness.
• Track and improve delivery performance metrics to meet customer expectations.
• Manage and optimize logistics costs related to freight, warehouse operations, etc.

Responsibilities:

• Charged for undertaking the installation, commissioning, upkeep, and application support of power protection equipment at clients' locations, both locally and regionally.
• Maintain the systems' safe and effective operation requires regular preventative maintenance.
• Offer consumers customer service and technical guidance, as well as instruction on the equipment's functions.

Requirements:

• At least a year's experience in service and the capacity to troubleshoot down to the component level.
• A tertiary education in electrical or mechanical engineering graduate.
• A strong preference for knowledge of standby generators or uninterruptible power supplies.
• Class 3 license holder.
• Willingness to work overtime and travel on short notice
• Provision of domestic and international training programs

For interested applicants, kindly send your resume in Word/PDF format

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

1. Greeting Members and guests at the Reception and ensure all guests are signed in by Club members.
2. Attending to Club members/guests’ enquiries on various Club information with reference to Club's Website – walk in/phone/email.
3. Membership administration supports various membership application processes, Sports, Finance, F&B, Property on carpark issue/ changing locker and Marcom on sales of souvenir and stock replenishment request.
4. On rotating workdays for afternoon shift duty: 4pm to 12pm (Mon to Thu), 6pm to 2am (Fri & Sat and Eve of PH)
5. Supporting the Manager and HOD on the adhoc assigned Reception (Member Services Desk)'s administration

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams