• Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.

• Diploma in Business or Engineering
• Relate experience in Services within the industrial equipment industry
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills.
• Excellent customer relationship management skills.
• Open-minded person with the ability to work within an international team and cross-cultural environment

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Customer Success - Upgrades to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Focused on Upgrading our current clients based on their subscription who may need to increase their accounting plan or corporate secretary plan.
• Negotiating with customers to ensure a fair price is applied to the 2 parties
• Reactive and proactive approach to meet monthly KPIs of X amount of cash collected.
• Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager.
• Outreach to our current clients via cold calling and emails. The applicant is expected to do 30-40 calls and or emails a day
• Work with the other sales team and customer success team to ensure client’s satisfaction
• Nurture client relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Identify product development opportunities through customer feedback and experiences
• Ensure a high level of satisfaction of the client

• A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
• Sales & Customer Support experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• Outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Experience upselling/upgrading services to current customers
• Zendesk and Tableau experience preferred
• Always looking for ways and opportunities to improve the client experience
• Previous experience in a startup/tech company is a plus

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

*Roles & Responsibilities*

Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!

Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!

We offer competitive remuneration and the chance to work in an environment with our companion animals.

We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.

*Main duties:*

Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.

Here are some of the key duties for this role:

· Greet and welcome patients and clients as soon as they arrive at the clinic

· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email

· Provide basic and accurate information in-person and via phone, Whatsapp and email

· Manage and plan appointments according to client and patient's best interest

· Liaise between medical departments with discretion and professionalism

· Assist with admissions/treatment as per protocols

· Receiving and verifying payments

· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time

*Requirements:*

· Diploma and Degree holders are welcome

· Minimal 3 years of customer relations, customer service or hospitality experience

· Animal lover

· Good communication skills, fluent in spoken & written English

· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.

· Responsible, good interpersonal skills and able to work under pressure

. Part-time or Full-time positions

*Offer:*

· Competitive Salary

· Medical Insurance

. Performance bonus

If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to [email protected] Personal data collected will be used for recruitment purpose only.

The future has many facets: for the courageous, it is opportunity.

The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams. 

Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to conceive new customer-centric experiences, integrating digital solutions and transforming brand experiences in Singapore from 2023 onwards.

Join us on this trailblazing endeavour and be part of an agile team in an enriching environment.

Specialist Customer Relationship Management
Porsche Singapore Pte. Ltd.

Porsche Singapore is offering a vacancy as a Specialist Customer Relationship Management within the Marketing team.

• Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty though customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans.
• Implement and support Customer Relationship Management activities and campaigns to meet all CRM targets and KPIs.
• Support the Sales Funnel Management process by pre-qualifying new leads generated online in close collaboration with sales staff and maintain the CRM system with lead, customer, and vehicle data.
• Ensure that all customer information and data are fed into the CRM system, enrich it with market research data (e.g. customer satisfaction survey, market studies) and provide data driven customer insights and recommendations to relevant stakeholders across the organisation.
• Implement and support Customer Relationship Management activities for events, edm blast and managing the inhouse event booking administration tool.
• Coordinate and manage incoming and outgoing enquiries and feedback from customers and leads; partner closely with the Sales, Aftersales and Importer team to ensure a seamless customer experience up to brand standards.
• Conduct data analysis and prepare relevant reports for management such as showroom traffic, leads funnels, sales conversion, test drives etc. 
• Support sales team for every car delivery to ensure the delivery gift items are ordered and stocked up.
• Support in marketing projects & reports by tracking the effectiveness of campaigns.

• Degree in Business, Marketing or Communications, or related fields
• 3 years of relevant experience, preferably in the Automotive / Luxury sector
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
• A team player with excellent communication, innovation, and analytical skills
• Self-driven and possess a learning attitude

Job Scope
-Resolve request, issues and handle customer inquiries.
-Proactively coordinate with sales team on communicating on customer requirements
-Achieve 90% on time delivery for customer requests
-Monitor the accounts receivable and inventory level by following up with customers and sales team to ensure on-time payment.
-Update and maintain accurate records on customers' status
-Properly identify the right communication method based on the sense of urgency and issue (phone, online chat, text messages, email)
-Providing on job training

Requirement
-Minimal prior experience welcomed
-6 day off per month
-Ability to converse in both Chinese & English is required
-Proactive and always seeking new ways to improve yourself and your role
-Only serious candidates will be considered

Company Benefits
-Competitive Salary
-Mentorship and On-going training
-Exposure to South-East Asia Team and management

Description of Job Role:

A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in on-the-job training for new patient service associate staff and participates in quality improvement projects and initiatives.

H/She may work in various clinic locations when the needs arise.

H/She should be organised and responsive. She should possess effective communication and interpersonal skills.

Roles and Responsibilities:

Provide front-desk services:

· Manage and respond to enquiries

· Liaise with patients and other stakeholders to provide services to patients

· Schedule appointments for patients

· Perform registration and necessary discharge procedures for patients

· Provide advice on invoicing matters to patients and Perform payment collection procedures

· Identify situations where patients require additional attention

· Perform service recovery

· Promote use of automated or self-help services, e.g. Patients Satisfaction surveys in-clinic

Support clinic operations:

· Prepare treatment rooms.

· Manage inventories of clinical and non-clinical items

· Conduct training of staff

· Generate reports

Perform quality management:

· Participate in quality improvement initiatives and projects

· Participate in the execution of designated emergency response tasks

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 480 builders from 14 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Sleek is now searching for a Customer Success - Renewals to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• Focused on Renewing our current clients based on their subscription
• Reactive and proactive approach to meet monthly KPIs of X amount of cash collected
• Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager
• Outreach to our current clients via calling and emails. The applicant is expected to do 30-40 calls and or emails a day
• Work with the other sales team and customer success team to ensure client’s satisfaction
• Nurture client relationships through the renewal cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship
• Proactive in gathering customer feedback and experiences and drive towards resolving issues and attaining customer satisfaction
• Ensure a high level of satisfaction of the client

• A minimum of 2 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
• Sales & Customer Support experience essential
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• Outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Experience in customer retention of current customers
• Zendesk experience preferred
• Always looking for ways and opportunities to improve the client experience

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available

Please kindly email your resume to [email protected]

Looking for service crew and kitchen crew to work in a Taiwanese cafe. Location at cityhall Mrt and Somerset Mrt. 5 day work week. Able to speak Chinese and English.

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job Role & Responsibilities

• Act as first point of contact for visitors and managing the front desk area
• Meet and greet parents and students, attend to visitors and external vendors
• Perform general administrative duties and data entries to support the school operations
• Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and programs
• Support inventory management, sale and purchase of school resources
• Assist in the management of student information and school information sharing
• Conduct health check for students and assist them to classrooms when they are late
• As and when required, assist with assigned tasks as required

Qualifications

• Minimum qualification of a Diploma with 2 years working experience
• Proficient in Microsoft Office and IT savvy
• Good communication and interpersonal skills
• Able to multi-task and work independently
• Cooperative, positive, resilient and respectful attitude towards all community members

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Front office Opportunity at Impressions Kids Club – Where Fun Meets Learning!

Are you passionate about creating memorable experiences for children?

Do you love interacting with families and love working in a dynamic and exciting environment?

if so this Role is perfect for you!

Scope :

Maintain up to date knowledge on product services and SOPs

Focus in fulfiling potential of sales to existing and prospective customers ( Enrollments & Onboarding)

Manage high volume of customers queries and feedbacks over the counter and through calls and emails

work closely with creative team and operations team to steamline information flow and resolve issues

Manage club's procurement needs

Manage club finances sales and expenditures

high level of ownership

Facilitate tours at the club

Important qualities to have :

Sales driven, High level of Ownership, Good communication, Teamwork, Problem solving, Friendly

**High Sales Incentives.

Qualifications: Experience in Sales and Administrative Roles , Preferrably in a Kids-centric environment

• Passion for working with children and creating a positive learning environment.
• Excellent communication and interpersonal skills to interact with both children and parents.
• Ability to handle various responsibilities,Multi-tasking.
• Comfortable working in a dynamic and fast-paced environment.
• Flexibility to attend offsite classes at other locations on specified days.
• Ability to commit the weekends

Benefits: Hands-on experience in a dynamic and growing kids club. Exposure to various aspects of child development, education, and event management. Opportunity to attend offsite classes and broaden your skills. Networking opportunities within the education and child development industry. Join us and be a part of creating lasting memories and fostering a love for learning in the hearts of children

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[