Operations and Customer Service are an integral part of our organisation. Our Customer Service Team plays a pivotal role in supporting our sales and marketing functions, ensuring customer satisfaction at every point of engagement with our customers. We are especially seeking individuals who believe strongly in superior customer service standards to come join our team.

Responsibilities:

• Coordinate all pre-sales and post sales activities that contribute to the Company’s growth
• Enhance customer’s satisfaction by providing solutions to their needs
• Prepare quotations, process orders, monitor customer orders, record keeping, keep Customers informed of their order status and ensure timely deliveries
• Checking order documentation, incoming and outgoing goods
• Liaise with shipping agents
• Monitor deliveries and record keeping
• Ensure accuracy in stock inventory

Requirements:

• Excellent interpersonal skills
• Strong organisational skills
• Commercial awareness
• IT and numerical skills

We are located at 55 Toh Guan Road East; operating on a 5-day work week.

Interested candidates are requested to submit their resumes stating full details of qualifications, experience, age, current and expected salaries and contact details.

For more information, please visit our website at www.bis-safety.com

Build a career with confidence.

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.

Key Responsibilities

• Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
• Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
• Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
• Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
• Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
• Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
• Promotes, when required, sells a variety of products/services to ensure business targets are met.
• Provides, when required, after-sales support for various client contracts.

Requirements

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve customers issues with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

As a minimum you must have:

• Intermediate or better skill level with MS Word, Excel, Outlook, and an aptitude for learning software productivity applications quickly.
• Excellent written, oral, and reading comprehension / communication skills to both communicate effectively with customers and document cases.
• Experience and references in a customer service position.
• Has initiative and takes ownership to follow through and resolve customer’s issues.
• Enjoys an action oriented hands-on growth environment
• English Fluency in speaking and writing is essential as business requirements to work with customers and document cases

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Key Responsibilities:

• Undertake independently the commissioning, installation, maintenance and repair/overhaul of MTU
  products and its associated equipment at MTU workshop or at site in accordance with MTU manuals and/or specific given instructions.
• Capable in resolving the technical matters and completing the services according to the works order and to the acceptance of the Customers and Supervisors, thereafter, provide the service/investigation reports where applicable.
• Liaise with Supervisors and in-house Technical Specialist for technical assistance, if required.
• Develop and update own skills and knowledge to meet the job requirements through training and self-learning.
• Advise, instruct and train the team members in carrying out the assigned tasks, in using of MTU documentations, tools, customers' drawings, etc.
• Observe the safety regulations of WSHA and guidelines/risk assessment from the company's WHS
• Committee when performing work at-site or at customer's premises.
• Work assigned from time to time

Requirements:

• Degree/Diploma in Engineering/Technical certificate, min. ITC/NTC-2 & 3.
• Preferably with working experience on diesel engine.
• Good communication and interpersonal skill, resourceful, team player
• Willing to travel overseas on job assignments.

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Requirements:

• Minimum Diploma/Degree in Mechanical or Marine Engineering.
• At least 2 – 3 years of experience in the diesel engine/generator industry.
• Experience in troubleshooting, project handling/execution, servicing and commissioning.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Key Accountabilities:

• Undertake the assignments on one's own such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul for MTU engines and associated product
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers.
• Conduct acceptance test of equipment and systems with customers or customer representatives.
• Carry out repair/adjustment if required.
• Provide service/investigation reports where applicable.
• Prepare and submit travel report on work progress as well as completion of project.

Qualifications:

• Minimum Diploma or Degree in Electrical/Electronic Engineering with working hands on experience in the diesel engine/generator industry especially with experience with engine automation or PLC/SCADA.
• Experience in troubleshooting, project handling/execution, servicing and commissioning will be preferred.
• Communicates effectively, has a strong initiative and ability to work under pressure.
• Possess logical and analytical skills
• Highly independent, and an excellent team player.

Key Responsibilities:

• Undertake independently the assignments such as commissioning, installation, maintenance, trouble-shooting and repair/overhaul of MTU electrical/electronics products and its associated equipment at MTU workshop or at site in accordance with MTU manuals and/or specific given instructions.
• Capable of resolving technical matters and completing services according to the works order for acceptance by the customers. Provide service/investigation reports where applicable.
• Perform function tests on electronic equipment and carry out repair/adjustment if required.
• Conduct acceptance test of equipment and systems with customers or customer representatives. Advise/recommend repair works where necessary.
• Prepare and submit travel report on work progress as well as completion of project.
• Observes the safety regulations of WSHA and guidelines/risk assessment from the company's WSH Committee when performing the work at-site or at customer's premises.
• Work assigned from time to time.

Requirements:

• Degree/Diploma in Electrical/Electronic Engineering, with at least 1 year’s working experience.
• Strong drive and initiative with the ability to work under pressure and able to work independently, good troubleshooting and analytical skill.
• Good communication, interpersonal and leadership skill.
• Willing to travel overseas
• Preferably a valid class 3 license.

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

Job Info:

• Salary: Basic from $4000 - $5000 + Transport Allowance $450 + Handphone Allowance $80 + VB + Flexi Dollars
• Working Hour: Monday - Friday (08:30 AM - 05:30 PM); Saturdays (Alternate): 08:30 AM - 12:30 PM
• Location: Outram Park MRT

Job Scope:

• Oversee daily operational activities
• Manage cost recovery processes
• Handle customer feedback/complaints and ensure service recovery
• Coordinate vehicle maintenance, repairs, breakdowns, accidents, and claim settlements
• Supervise the operation and maintenance of the vehicle fleet
• Ensure compliance with LTA regulations and reporting requirements
• Oversee new rental and project initiatives
• Develop and implement preventative maintenance programs
• Manage repair and maintenance budgets
• Handle vendor management and relationship building
• Resolve escalated issues requiring coordination with other departments
• Plan fleet utilization and vehicle movement
• Manage staff welfare, discipline, work performance, and HR matters
• Take the lead on all departmental and company matters
• Perform ad hoc duties as assigned by supervisors

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Info:

• Salary: Basic from $2800 - $3500 + Handphone Allowance $50 + AWS + VB
• Working Hour: Monday - Friday (8:30am - 6pm)
• Location: Tampines

Job Scope:

• Collaborate with the Pricing Manager to ensure swift and precise responses for pricing and quotations, catering to internal departments, overseas stations, and clients
• Timely response to client pricing inquiries and processing of e-bids via customer portals
• Efficiently manage tenders and RFQs for various Air-freight products when assigned
• Gather pricing information from carriers, co-loaders, and internal network sources (product teams, overseas stations) to deliver client-specific solutions and pricing
• Cultivate and maintain strong relationships with carriers and co-loaders
• Serve as a knowledgeable resource for all Air-freight inquiries
• Take responsibility for coordinating collection arrangements with both internal and external customers
• Collaborate with vendors to plan collection schedules and provide the Air Export operation team with comprehensive execution details, including cost information
• Thoroughly review vendor invoices for shipments arranged and ensure accuracy
• Generate and deliver weekly and monthly reports to customers and account managers when necessary
• Extend support to the team in ensuring speedy and accurate responses to pricing and quotation requests from internal departments, overseas stations, and clients
• Keep track of bid-winning ratios and conduct analysis as required
• Fulfill any other duties as assigned

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Summary:

• Salary $2500 - $4000
• Good Company Benefits: Performance Bonus, Incentive Trip, Salary Increment
• Monday to Friday, office hours

Responsibilities

• Understand client's business operation and work closely with client to identify manpower requirement
• Develop and implement talent acquisition strategies
• Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline
• Effectively engage employees with daily operations needs
• Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required
• Be the point of contact to deliver value added services to both management and employees
• Others ad hoc duties as assigned

Additional Information:

• Good interpersonal and communication skills
• Ability to work independently as well as a good team player
• Ability to multi-task in a fast-past environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chong Shun Kee (June)
Registration No: R1984521
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Title: Customer Program Manager

Company: Aprisium Pte Ltd

Location: Singapore

About Aprisium Pte Ltd:

Aprisium Pte Ltd is an environmental company in the realm of contamination monitoring solutions, committed to leveraging innovative technologies to promote sustainability and profits for companies. Our comprehensive suite of products and services enables industries and governments to monitor and manage environmental factors effectively, ensuring a healthier and safer world for future generations.

Job Description:

Overview: Aprisium Pte Ltd is seeking a dynamic and experienced individual to join our team as the Customer Program Manager. The successful candidate will play a pivotal support role in supporting growth and expanding our market presence in the environmental monitoring sector. This position offers an exciting opportunity to support strategic initiatives, forge key partnerships, and drive revenue generation while contributing to our mission of environmental stewardship. They will support the VP of Business Development and Partnerships to achieve the business objectives.

Responsibilities:

1. Support Sales and Account Management:

· Support the sales team in identifying, pursuing, and closing sales opportunities with key clients and prospects.

· Develop and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.

· Provide guidance and support to the sales team to optimize sales processes, enhance customer engagement, and drive revenue growth.

· Support in entry into new markets of ANZ and/or Europe

2. Cross-functional Collaboration:

· Collaborate closely with technology, product development, marketing, and operations teams to ensure alignment of business development initiatives with company objectives.

· Provide insights and feedback to internal stakeholders to drive product innovation, improve service offerings, and enhance customer experience.

· Act as a champion for Aprisium's values and culture, fostering teamwork, innovation, and continuous improvement across the organization.

3. Project Planning and Management:

· Develop and oversee project plans for contaminant monitoring projects, including timelines, milestones, and resource allocation.

· Coordinate with internal teams and external partners to ensure timely and efficient execution of projects.

· Monitor project progress and adjust plans as necessary to meet objectives and deadlines.

4. Stakeholder Management:

· Serve as the main point of contact for clients and stakeholders.

· Facilitate communication between clients, project teams, and regulatory authorities to ensure compliance with relevant standards and requirements.

· Address client concerns and requests promptly to maintain strong relationships and customer satisfaction.

· Build and nurture relationships with potential clients, stakeholders, and industry influencers to drive business growth.

5. Customer Relationship Management:

· Build and maintain long-term relationships with clients by understanding their monitoring needs and providing tailored solutions.

· Regularly communicate with clients to provide updates on project status, data analysis, and recommendations for action.

· Identify opportunities for additional monitoring services or expansion of existing projects based on client feedback and evolving needs.

Qualifications:

• Bachelor's degree in Environmental Science with expertise in innovation projects or related functions.
• Proven track record of success in Customer success, project sales, value-based selling, business development, sales, or partnerships, in the environmental monitoring and/or related industry.
• Strong understanding of environmental regulations, market dynamics, and technology trends affecting the environmental monitoring sector.
• Experience in the water, wastewater, and environmental industry is essential.
• Experience in the ANZ and/or Europe water industry is essential.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic thinker with the ability to solve complex problems, and drive results in a fast-paced, dynamic environment.
• Passion for sustainability and environmental stewardship.

Join Us: If you are a results-driven leader with a passion for sustainability and a proven track record of driving business growth, we invite you to join Aprisium Pte Ltd and make a meaningful impact on the future of our planet. Apply now to [email protected] be part of our dynamic team!

Our Client:

• Electronic Solution Industry
• Woodlands
• Mon – Fri, 9am to 6pm
• UP $4,000 Basic + PB

Responsibilities:

• Inspects, maintains and repairs various types and brand of chiller
• Assist in installation and repair works for semiconductor equipment
• Maintain maintenance records, work area, and tools.
• Coordinate and liaise with internal team as well as external end such as customers

Requirements:

· Min. Nitec in Electrical Engineering

· Min. 1 year of experience in handling chillers

· Required to travel overseas when needed

For interested applicants, please click "Quick Apply.”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Chua Yun Jie (Clarisse)| EA Reg No: R24120480

JTE Recruit Pte Ltd | EA Lic No: 14C7215[AL1]

Service Admin Specialist

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places.

Do you want your work to matter? Then join our team!

At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Our Singapore Service team is always on the lookout for talents and help you reach your best potential! Check out what our people shares about Service opportunities!

https://youtu.be/GATcN16lJWM

Objectives

The Service Admin Specialist is responsible for delivering exceptional service to the assigned customers and is able to deliver and exceed customers expectation of all the after-sales services.

Roles & Responsibilities:

• Provides shared support to Sales and Operations team.
• Handle customer calls and emails enquiry.
• Perform administrative duties such as quotations, invoices, scheduling appointment and reports.
• Effectively schedule breakdown, installation service and preventive maintenance appointments for Service Engineers.
• Coordinate with Warehouse to prepare materials and equipments to meet delivery KPI (key performance indicators) .

Key Competencies

• Good communication and coordination skills to enable interaction with internal and external customers effectively.
• Good knowledge and application of Microsoft Office.
• Strong coordination skills
• Strong attention to details

Qualification:

• NITEC/Diploma/Degree in Business Administration/Engineering or equivalent discipline.
• Minimum 2-3 years of relevant working experience

Benefits:

• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Learning culture where every employee is engaged in learning and development growth.
• Company transport is provided (pick-up points: Boon Lay & Serangoon).

Access your career at dormakaba today!

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/ mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.

Looking for a rewarding career that fits your schedule? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible shuttle bus drivers(40 seaters) to provide outstanding service in transporting people between various places. Candidate will switch between 2 shifts(about 6.40am-10.20am, 4pm-9.30pm) / (about 7am-9am, 11.00am-6.00pm) + Sat/Sun, or agree with your partner to do permanent shift. Additional school trips may be added between 11am-3pm+(when shift permit) if driver desires a higher income.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· Will be required to work on Sat/Sun/PH, depending on your allocated shift and your desired income levels

Candidates should have a valid Class 4 driving license and Bus Driver's Vocational License.

Main Responsibilities:

1. Monitor customer accounts and follow up on outstanding payments to achieve monthly collection target
2. Support office administration for the sales & service department:

• Maintain proper & systematic filings
• Track and ensure company vehicles insurance and road tax is renewed on time
• Other ad hoc duties assigned

Requirements:

• Fluent in English
• 2-3 years of experience in sales and service support/administration

Position Summary: Diabetes Singapore is seeking a dedicated and versatile individual to join our team as a Customer Service cum Admin Assistant. This role is integral to our mission of providing exceptional support and information to people affected by diabetes, their families, and the community. The ideal candidate will be a compassionate communicator, well-organized, and adept at multitasking.

Key Responsibilities:

1. Customer Service:

• Respond to inquiries and provide information about diabetes and related services to clients via phone, email, and in person.
• Assist in scheduling appointments and managing client records.
• Offer empathetic support and guidance to individuals and families dealing with diabetes.
• Liaise with healthcare professionals and other stakeholders to coordinate care and services.

1. Administrative Duties:

• Perform data entry tasks and maintain accurate client records.
• Assist in preparing reports and presentations related to diabetes care and support.
• Manage office supplies and ensure necessary equipment is available and functioning.
• Support the organization in event planning and execution, including workshops, seminars, and fundraising events.

1. Outreach and Education:

• Participate in community outreach programs to raise awareness about diabetes.
• Assist in developing and distributing educational materials.

1. Team Collaboration:

• Work collaboratively with other team members to enhance service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications:

• Diploma in a relevant field or equivalent experience in customer service/administration.
• Excellent communication and interpersonal skills.
• Proficiency in computer skills, including MS Office and database management.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Compassionate and patient-centered approach.
• Knowledge of or interest in diabetes and healthcare is a plus.

Work Conditions:

• Full-time position, Monday to Saturday.
• Office-based role with occasional community outreach activities.
• Opportunity for professional development and growth within the organization.

Application Process: Interested candidates should submit their resume along with a cover letter highlighting their suitability for the role. Applications should be sent to the specified email address [email protected] or through the mycareersfuture.gov.sg portal.

Diabetes Singapore is an equal-opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.

Job Description

• Trucking of sea freight containers from point to point
• Follow Company's workflow arrangement according to the delivery tasks assigned
• Work as a team effectively with Operations team and yard operators
• Perform routine checks and report mechanical issues of Prime Mover and equipment

Requirement

• Valid Singapore Class 4 / 5 driving licence
• Clean driving record
• Good working attitude and team player

Package

• Our efficient drivers with high productivity are earning up to S$5k++ / month or more
• Joining bonus avaliable
• Allowances and incentives

Roles & Responsibilities

• To lead and guide Service engineers in service-related matters
• To provide training, technical support and advice to Service engineers
• To learn and transfer new technology knowledge and skills from Japan HQ to Service engineers in Singapore and regional countries
• To interface between customers, engineers and Japan HQ in troubleshooting and finding out the countermeasures and solutions for machine problems
• To plan, assign Service engineers as well as involve in the installation, repair, modification and preventive maintenance of equipment
• To provide service support for countries under Singapore territories such as Malaysia, Indonesia, Thailand, Vietnam and India as and when required
• To prepare and submit monthly report on service and parts activities in Japanese language for submission to Japan HQ

Job Requirements

• Possess a Bachelor's Degree in Engineering or relevant discipline
• Possess minimum 10 years of hands-on field experience in CNC machines or related equipment
• Technically strong in diagnosis and repair of 5-axis multitasking machines
• Strong in laser and double ball bar calibration
• Possess good understanding and interpretation of programmable logic control (PLC) and excellent knowledge of NC and special skills
• Able to read and interpret electrical circuit diagram, possess hands-on experience in electrical part replacement
• Good field experience in changing mill spindle, ball screw, linear scale and linear guide
• Fluent in English and Japanese languages (both oral and written are equally important)
• Independent, possess advance technical knowledge, fast response and willing to work overtime

Perform basic care and maintenance

-Inspect and checking of the supercar daily to ensure good condition for rental

-Assist mechanics in diagnosing vehicle problems such as using the diagnose machine and test driving the vehicle

-Assist mechanics in diagnosing vehicle problems such as using the diagnose machine and test driving the vehicle

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

We are looking for a Supply Chain Assistant to support the Supply Chain Manager in managing local sales and delivery. In this role, you will play a crucial part in overseeing the order fulfilment process and ensuring efficient coordination between local sales and delivery operations.

This position is open for applicants seeking for Work Study Diploma in 2024.

Job Description:

1. Oversee and manage the entire order fulfilment process, ensuring smooth coordination between local sales and delivery.
2. Coordinate with Sales, Production, and Operations departments to ensure timely processing, packing, and delivery of sales orders.
3. Prepare essential documentation, including delivery orders, packing lists, and invoices.
4. Document sales transactions in the SAP system accurately, and handle after-retail sales services.
5. Address customer queries and concerns to enhance overall customer satisfaction.
6. Perform follow-up actions with the finance department to ensure payment is received and close sales
7. Utilize data analytics tools to analyze sales and supply chain performance.
8. Generate insightful reports for continuous process improvement, when required.

Requirement:

1. Diploma, preferably in logistics/supply chain/operations, or equivalent.
2. Meticulous with an eye for detail.
3. Strong communication, organizational skills, and ability to work in a fast-paced environment.
4. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.
5. Willing to take up ad-hoc duties assigned by the company.
6. Knowledge of SAP will be advantageous.
7. Experienced candidates may be considered for the Supply Chain Executive role.

Job Highlights

1. Job Types: Permanent
2. Working Hours: Mon to Fri 9 am to 6 pm
3. Great learning development opportunities.
4. Work-life balance and positive/friendly working environment.

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

RESPONSIBILITIES

• Perform service & repair work on customer site for battery & charger

• In-charge of Delivery

• Preparation/maintenance of MP batteries as per company SOP

• Packing/loading/delivery of batteries accordingly to schedule

• All activities required by superior

The technician/driver shall possess the following competence:

Simple inventory management skills.

Ability to prioritize tasks & able to adhere to company SOPs

Able to carry out tasks professionally and keep to the delivery & service schedule

Safety-conscious

Candidate must possess at least "O" Level or equivalent.

Required language(s): English & Mandarin

At least 1-2 Year(s) of working experience in the related field is required for this position.

Preferably Non-Executive specialized in Engineering - Others or equivalent.

Must possess Class 3 driving license and forklift license

Able to do OT when required.

Working Hour: Monday - Friday 0830hrs to 1700hrs

Work Place: Tuas Ave 1 (Nearest Mrt: Gul Circle)

Basic (before OT): $2000-2200 depending on experience.

Thong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.

Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team.

Key roles as our Customer Service Officer involves the following:

• Creating new job orders provided by customers
• Monitor vessel arrival and update customers for any changes in ETA
• Preparing delivery schedule for Operations team
• Ensure details and documents are in place before processing of sea freight containers in PSA Portnet
• Monitor required delivery date and time and keeping track of job status
• Communicating with customers via email or phone to provide updates or solutions

• Respond to customers’ claims in a timely and professional manner
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction
• Develop and maintain strong relationship with customers
• Negotiate with suppliers to optimize terms and ensure timely delivery, cost efficiency, and service quality
• Manage claim list and report to management regularly
• Liaise with ship agent for smooth ship attendance.

Requirements:

• Diploma or Degree in marine engineering or related field.
• Experience in handling marine spare parts.
• Occasionally business trips required.
• Proficiency in written and spoken English & computer skills in MS Office
• Good understanding of supply chain Incoterms.