Mission:

Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Key Responsibilities:

Technical Project Leadership:

• Manage and lead technical service projects, including new product development, complaint resolution, raw material approval, and the introduction of existing products.
• Ensure successful execution of projects within established timelines and budgets.

Customer Interaction and Support:

• Engage with customers to understand their technical requirements and provide tailored solutions.
• Drive technical approvals, including those for OEM partners.

Training and Development:

• Deliver technical product information, updates, and training to sales teams and customers.
• Collaborate with technical team to support product development initiatives.

Market Analysis:

• Collect and analyze data on market trends and competitor activities to inform strategic decisions.
• Identify potential opportunities for growth and improvement based on market insights.

Networking and Collaboration:

• Maintain a broad network with external authorities, research institutes, and government organizations.
• Foster relationships that support the organization’s technical and strategic goals.

Strategic Technical Guidance:

• Provide technical expertise and insights to the management team regarding strategic growth opportunities.
• Support the development of long-term strategies that align with business objectives.

Job Requirements:

• Bachelor’s degree in Chemical Science, Chemical Engineering, or a related discipline.
• 5-10 years of relevant industry experience, preferably in a technical service or sales support role.
• Strong communication skills, with the ability to convey complex technical information clearly.
• Proven project management skills, with a track record of successfully leading technical projects.
• Ability to stay updated on industry trends and technical developments.
• Travel may be required to meet with clients and attend industry events.

What We Offer You:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join Us: If you are a proactive and skilled technical professional with a passion for driving sales through technical expertise, we invite you to apply for the Regional Technical Service Manager position. Together, let’s drive innovation and success in our organization!

• $2700 - $3000
• 5.5 Days (Office Hours)
• Location: Clementi
• VB, AWS

Responsibilities:

• Main point of contact for key accounts, handling their day-today inquiries and requests
• Responses to client queries regarding products, services, and order status
• Manage and process client orders
• Address client complaints or concerns in a timely and effective manner
• Prepare regular reports on account activity, client satisfaction, and key performance indicators
• Collaborate with other departments to resolve client-related issues

Requirement:

• Min Diploma in Business, Communications or related field
• Min 2 years experience in customer service, account management
• Experience working with key accounts or in a B2B environment

Interested applicants, kindly click "Apply” or Whatsapp to "8915 1703"

We regret to inform you that only shortlisted candidates will be notified.

Kaylene Chee Hui Ying | EA Reg No: R1873833

PIKJOBS Recruitment Pte Ltd | EA Lic No: 24C2352

• Electrical Supply (MNC company)
• Basic $2200 - $2600
• *AWS + Bonus
• Mon-Fri (8.15am-5.45pm)
• Working location: Tuas
• Company transport provided: CCK, Bukit Batok, Boon Lay

Responsibilities

• Generate Delivery orders, PO and invoices.
• Printing, Sorting, Filling of Delivery Order and Tax invoice
• Issue Debit and Credit note
• Ordering of office equipment and stationeries such as toner, A4 paper, envelop and etc…
• Sending Statement of Accounts to customer every month.
• Consolidate and submit petty cash summary to accounts every month.
• Attend sales inquiry and process order via email / phone calls.
• Update and follow up with customer outstanding order.
• Liaise with customer of goods collection method and payment

Requirements

• Min O Level with experience in administration.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical & Electronic or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

• Salary: $3500 - $5000 (basic), travelling allowances
• Overtime claimable, Performance bonus
• Degree holders with no experience can apply
• On-the-job training is provided
• Good working environment
• Career advancement

Main purpose of the job

To perform repair, inspect and commission Company’s System (cranes, drilling systems, pipe-lay systems etc.) at the client’s premises or at the Company under supervision of an experienced service engineer

Responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1 year of relevant experience as Service Engineer in Oil & Gas/Marine industry
• Candidates with no experience can apply as on-the-job training is provided
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily and work overtime
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your resume to [email protected]

Job Function

Provide first level technical services to customers worldwide, including but not limited to hotline, email, WhatsApp and other communication methods. Through technical expertise and good communication, change customer problems from existent to non-existent, with the ultimate goal of increasing customer satisfaction with products and services.

Job Description

1. Receive global customer inquiries and complaints, as the direct window of communication with customers need to complete the response to each inquiry and complaints follow-up until the user's problem is completely resolved.
2. Provide customers with the required product or service information, including price, specifications, use, etc.. Help customers solve problems encountered when using the product or service. If the problem cannot be solved directly, it will need to be referred to the appropriate technical support or other department.
3. Record accurately and completely in the system the content of each interaction with the customer, including the problems raised by the customer, the solutions provided, and the follow-up handling.
4. Adheres to the service procedures and standards set by the company to ensure that service is provided to the satisfaction of the customer. Continuously attend training to improve personal skills and keep abreast of new product or service information to ensure accurate information and quality service is provided.
5. Good communication skills, can be based on customer inquiries as well as complaints for in-depth communication as well as problem reduction. Facing customer complaints to maintain emotional stability and, as always, full communication, reduce customer negative emotions and into a solution.
6. Responsible for building and leading a high-performing customer service team. This includes recruiting and training new team members, providing ongoing support and development, managing team schedules, and motivating your team to deliver exceptional customer experiences.
7. Others ad hoc task given.

Job Requirements

• Language skills: strong listening, speaking, reading and writing skills in English, fluent in spoken English.
• Proficiency in Mandarin is desirable, as the candidate will need to effectively communicate and collaborate with our Chinese technical team on various cross-department projects.
• Good communication skills, know how to listen to customer problems and communicate with empathy.
• At least 3 years of experience in the customer service field.

Our client is looking Service Crew in Punggol area:

【Korean Cuisine Service Crew 】

Salary：$2600-$3100

Working Hour：10:00~22:00 | 1 hour break | 5 days

Location：Punggol, Korean

Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

Key Accountabilities:

• Manage and process regional claims submitted by RRS Asia service partners.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Work closely with internal stakeholders such as Customer Support and Warranty team, to ensure efficient claim processing and resolution.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Maintain an organized and up-to-date database of warranty claims.
• Process payments to service partners and billing to Germany for approved claims.
• Supports the Customer Care Centre by accelerating the ordering and delivery of critical spare parts to Distributors and Service Partners, ensuring quick restoration and functionality of engines and equipment.

Qualifications and Skills:

• Degree or Diploma in Mechanical Engineering or Business Administration.
• 3 years of experience in Service-related administration.
• Proficient with MS Office and knowledge with SAP usage.
• Preferably with engineering background and knowledge in engine systems.
• Strong interpersonal and good communication skills, with the ability to effectively manage various stakeholders.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record-keeping.

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

What You will do:

• Support ESG Reporting and Program Metrics: Assist in gathering data and reporting on ESG metrics, ensuring alignment with ChampionX’s overall ESG strategy.
• Assist in ESG Governance Strategy: Contribute to the development of ESG governance processes, including documentation creation and process standardization.
• Research and Provide Insights for ESG Supplier Strategy: Support research efforts and provide input on potential opportunities for enhancing the ESG supplier strategy.
• Identify Opportunities for Process Improvements: Assist in identifying and recommending improvements in ESG-related procurement processes.
• Support Compliance with Procurement Policies: Ensure adherence to procurement policies and fair business practices while sourcing products and services at the best value.
• Engagement and Stakeholder Involvement: Assist in engaging stakeholders, resolving issues, and coordinating with sourcing teams, business leaders, and legal/risk partners to ensure smooth procurement processes.
• Contribute to Sustainability Objectives in Supplier Selection: Help develop and track sustainability objectives for supplier scorecards using relevant metrics and industry best practices.
• Collaborate with Procurement Team: Work with the procurement team to enhance sustainability and ESG considerations during supplier evaluations and contract negotiations.
• Support Sustainability & ESG in Sourcing: Assist the procurement team and key stakeholders in incorporating sustainability & ESG principles into strategic sourcing and supplier relationship management.
• Participate in Special Projects: Engage in special projects and stretch assignments, providing support as needed.

Minimum Requirements

• Degree in Business, Engineering, Sustainability, or Procurement
• Relevant procurement experience, whether gained from clients, contractors, or consulting organizations.
• Familiarity with key responsible sourcing areas, including human rights, environmental impact, health and safety, anti-bribery and corruption, labor practices, and other socio-economic considerations.
• Knowledge of ESG legislative and regulatory environments is desirable but not mandatory.
• Confident and able to work independently without the need for constant supervision.
• Experience working with SAP or other ERP systems in a procurement or shared services environment. Good IT skills and a strong interest in tools, systems, data, and numbers.
• Proven ability to manage and deliver multiple projects, tasks, and initiatives simultaneously.
• Motivated and focused on achieving results in a fast-paced environment.

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• Working with cash registers and processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and promotions
• Using upselling techniques to increase store sales
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day, before opening and after closing

Requirements:

• Comprehensive understanding of the store products
• Advanced customer service skills
• Basic math skills
• The ability to use a cash register
• Strong level of professionalism at work
• Excellent communication and interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving and conflict resolution skills

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

DELO Industrial Adhesives, a successful, international and innovative company, is hiring. Known in Europe as an award-winning employer at the cutting edge of technology, DELO is specialized in technical applications of high-tech bonding techniques in the growing markets of opto-electronics, consumer electronics, RFID, automotive, photo-voltaic, aerospace, and engineering. Our customers include well-known companies such as Huawei, Daimler, Bosch and Sony. An important reason for our customer loyalty is the personalized expertise from our field specialists. Thanks to the know-how and commitment of 1000 employees, DELO has a continuous growth record for the last few decades.

In order to support our subsidiary in Singapore, we are looking for an Service Technician Singapore.

Your tasks

Ø Attend to customer visits, equipment inquiries, commissioning, and post-sales service support (both remote and onsite)

Ø Prepare and document visit reports and test results

Ø Plan, coordinate, and conduct equipment training and equipment demonstrations (onsite)

Ø Support the maintenance of the long-term equipment loan pool at subsidiaries in Malaysia and Thailand

Ø Support Sales Managers and distributors onsite

Ø Engage in frequent travel (at least 50%) to support equipment activities in Southeast Asia, including India

Ø Work closely with colleagues from Engineering, Product Management, and Sales

Ø Assist in equipment lab trials, equipment repairs, and equipment loan management when not traveling (as a backup)

Job benefits

Ø Minimum diploma in Mechanical or Electrical Engineering, Mechatronics, or a similar field

Ø Enjoy working with customers and be willing to travel (at least 50%)

Ø Strong analytical and organizational skills

Ø Positive attitude towards learning new technology and handling projects

Ø Good command of written and spoken English

Ø Responsible, motivated, and a good team player

Ø Proficient in Microsoft Office applications

Your place of work

DELO Industrial Adhesives (Singapore) Pte Ltd
German Centre Singapore: #04-15/19
25 International Business Park
Singapore 609916
SINGAPORE

If you are interested in the position, please send your application to [email protected] including, salary expectations.

Job Responsibilities:

1. Handle customer complaints and quality related queries
2. Implement customer requirements, carry out product quality plan for all projects and ensure PQP effectiveness
3. Implement quality tools in production to support corrective and preventive actions and continuous improvement
4. Part and line approval follow up (Qualification Package) throughout the project
5. Supplier Quality Management
6. Handle quality issues and liaise with cross-functional team towards improvement
7. Ensure related documents are updated accordingly for lesson learnt and continuous improvement

Job Requirements:

• College degree of Science/ Engineering
• Experience in quality control and customer/supplier quality management
• Experience in incoming, manufacturing and customer service area
• Familiar with quality tools and have basic knowledge of six sigma
• Familiar with the knowledge of IATF 16949 standard and 5 Tools (PPAP/APQP/SPC/MSA/FMEA)
• Good inter-personal and presentation skill
• Self-motivated and good team player

• Position: Service Engineer (Crane/Heavy Equipment Industry)
• Location: Tuas (company transport provided)
• Working hours: Monday to Friday (8.30am - 4.30pm)
• Salary (commensurate with experience): Up to $4,000 + OT Payable + AWS + Performance Bonus + 14 Days Annual Leave + Transport Allowance + Meal Allowance
• Duration: Permanent
• Industry: Equipment & parts distributor (MNC)

Main Responsibilities:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analyzing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue
• Furnish warranty claims and quality report to drive quality improvement on our products
• Any other ad-hoc duties assigned

Requirements:

• Minimum Diploma in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess a valid Class 3 Driving License
• Will involve travelling to other countries within Asia, entitled to travelling allowance

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Job Descripton

• Repair and Maintenance of Heavy Vehicle (10 wheels lorry)
• Repair and Maintenance of Excavator (including Kobelco, komatsu and caterpillar excavator)
• Repair and Maintenance of Forklift
• Prior Hands-on experience is a must.
• Must guide junior mechanic in repair and maintenance of all company's fleet

Requirement

• Possess at least a class 3 Driving licence
• 6 days work week
• willing to work in hot and dusty environment.

• Basic $3,500 - $4,500

Salary $2800 ~ $3500
♦ 830am - 5pm (Monday – Friday)
♦ 830am - 4pm (Saturday)

Job Description:

• Assist Electrical Engineer on Hands on for electical testing on equipment.
• Understand the operation of various electrical equipment and systems.
• Supervise maintenance electrical activities.
• Willing to learn and have positive attitude towards electrical learning.

Requirements:

• Diploma/Degree in Electrical Engineering or related
• Fresh graduates are welcome

Roles & Responsibilities

Required Skills:

• A logical and systematic approach to work;
• Good time management ability;
• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
• Commercial awareness and numeracy skills;
• Negotiation and analytical skills;
• Some degree of IT literacy and the ability to handle electronic data;
• The ability to manage change;
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
• A positive attitude to continued learning.

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 1 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
• Experience in Chemical Industry is an advantage
• Familiar with business softwares: WMS/EOS/JDA/SAP is preferred.
• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent