ALATAS is an international crane & deck machinery repair specialist and offers crane and deck machinery related repair services and parts supply to the Merchant Marine- and Offshore industry.

Alatas Crane Services operates out of 14 offices worldwide. We offer field service repairs, inspections, overload load testing, dry-dock repair supervision, component repairs, spare parts supply, technical support as well as supply of new cranes and upgrades to existing ones.

Our multi-disciplined Service Engineers are professionals in their field and are available attend to and solve crane and deck machinery problems of any kind.

To support our Marine Crane & Deck Machinery Service operations in Singapore, we are employing experienced Senior Service Engineer - Ship Cranes as follows:

JOB DESCRIPTION:

• To carry out field service attendances to troubleshoot & repair Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

The successful candidate will have solid working experience with marine crane and deck machinery makers such as:

• MacGREGOR
• IHI
• MITSUBISHI
• LIEBHERR
• TTS MARINE
• TSUJI
• HATLAPA
• PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE:

• Min 5 years' experience sailing as Electrical Officer on bulkers equipped with deck cranes and has carried out troubleshooting and repairing Marine Cranes, Windlasses & other hydraulic systems on board,
• In-depth knowledge and understanding of PLC controlled electro-hydraulic cranes & hydraulic machinery.
• Able to read and comprehend electric and hydraulic diagrams.
• Able to independently troubleshoot electrical, hydraulic and mechanical problems.
• Able to supervise a team of mechanics and carry out large repair projects as Lead Engineer on board, on voyage and in Ship Yards.
• Able to write technical reports and able to communicate with owners' representatives.
• Previous employment as service engineer with one of the leading deck crane manufacturers will be an added advantage.
• Experience with variable frequency drives (VFD) will be an added advantage
• Ship Electricians are welcome to apply.

• $2700 - $3000
• 5.5 Days (Office Hours)
• Location: Clementi
• VB, AWS

Responsibilities:

• Main point of contact for key accounts, handling their day-today inquiries and requests
• Responses to client queries regarding products, services, and order status
• Manage and process client orders
• Address client complaints or concerns in a timely and effective manner
• Prepare regular reports on account activity, client satisfaction, and key performance indicators
• Collaborate with other departments to resolve client-related issues

Requirement:

• Min Diploma in Business, Communications or related field
• Min 2 years experience in customer service, account management
• Experience working with key accounts or in a B2B environment

Interested applicants, kindly click "Apply” or Whatsapp to "8915 1703"

We regret to inform you that only shortlisted candidates will be notified.

Kaylene Chee Hui Ying | EA Reg No: R1873833

PIKJOBS Recruitment Pte Ltd | EA Lic No: 24C2352

Responsible for taking orders and serving food and beverages to guests

Polite, friendly and well groom

Verifying the identification and age of any customers order alcoholic beverages

Submitting food orders to the kitchen staff

Ensure customer satisfied with their meal

Work with kitchen staff to resolve any complaints and process customer payments

RESPONSIBILITIES:

• Perform installation work/service work at the customer site.

• Provide on-site technical assistance to the Senior Technician / Service Engineer.

• Possess a Class 3 driving license during servicing if required.

• Preparation/maintenance of ES batteries in warehouse/site work etc. as per company SOP.

• Packing/delivery/installation of batteries according to schedule by senior technician / Service Engineer.

• All activities required by superiors.

The technician shall possess the following competence:

• Simple inventory management skills.

• Ability to prioritize tasks & able to adhere to company SOPs

• Able to carry out tasks professionally and keep to the service schedule as per superiors/customer instruction.

• Safety-conscious

• Candidate must possess at least an "O" Level with experience or equivalent / ITE – Electrical / Electronic.

• Preferred with 1-2 Years of working experience in the related field.

• Preferably Non-Executive specialized in Engineering - Others or equivalent.

• Must possess a Class 3 driving license. A forklift license is preferable but not a must.

• Able to do OT when required.

• Working Hours: Monday - Friday 0830hrs to 1700hrs

• Work Place: 14A, Joo Koon Circle (Nearest MRT: Joo Koon MRT station)

Job Description & Requirements

A professional who drives clients around in an efficient, safe and timely manner.

• Delivering packages to customers in a timely manner.
• Picking up office purchases or other administrative needs.
• Utilizing navigation apps to find the most optimal route.
• Interacting with clients in professional conduct.
• Working at night and on weekends.
• Maintaining an organized travel schedule.
• Ensuring that vehicles have sufficient gas and are always ready for use.
• Arranging for vehicle repairs when necessary.
• Updating monthly mileage records

Driver Requirements:

• A valid driver's license.
• 4-5 year driving experience.
• Extensive knowledge of the operating area.
• Physical strength and ability to lift up to 70 pounds.
• Excellent organizational and time management skills.
• Exceptional interpersonal skills.
• Good verbal communication.
• Proficiency using GPS device.

Job Description & Requirements

Job Description & Requirements

• Answers the telephone and provides exceptional customer service to internal and external customers.
• Drafts reports and correspondence.
• Orders supplies and equipment; maintains service contracts on office equipment.
• Attends meetings and takes meeting notes.
• Liaises with internal and external units to carryout job tasks.
• Assists managers and supervisors in developing policies and procedures.
• Provides front desk coverage as needed for backup.
• Ensures travel authorizations, accommodations, and conference registrations for employees.
• Audits/processes travel expense claims.
• Handles mileage reimbursement requests for supervision travel.
• Performs tracking and distributes monthly travel reports.
• Maintains accounts payable and accounts receivable records.
• Solves problems associated with vendors regarding shipments, billing, and statements.
• Monitors expenditures, processes payment requests for reimbursement; prepares purchase orders, purchase requisitions and ensures proper procedures for paying service providers, consultants, and contractors.
• Receives and audits invoices for accuracy and compliance and ensures prompt payment of departmental bills.
• Handles administrative tasks for faculty searches and staff recruiting.
• Handles event planning for meetings, professional development, and other department initiatives.
• Performs other related duties as assigned.

Job Description & Requirements

Requirements:

• High school diploma.
• A relevant degree, certification, or license may be required.
• Experience as a technician.
• A driver's license.
• Ability to multitask and liaise with professionals in different fields.
• Ability to explain problems simply and clearly.
• Proficiency in MS Office.
• Ability to understand verbal and written instructions.
• Ability to follow health and safety regulations.
• Excellent mathematical and problem-solving skills.
• Negotiating with suppliers and clients.
• Writing up reports, safety regulations, and preventative maintenance plans.
• Fabricating any components required.
• Providing time and material cost estimates before starting a job.

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

• Electrical Supply (MNC company)
• Basic $2200 - $2600
• *AWS + Bonus
• Mon-Fri (8.15am-5.45pm)
• Working location: Tuas
• Company transport provided: CCK, Bukit Batok, Boon Lay

Responsibilities

• Generate Delivery orders, PO and invoices.
• Printing, Sorting, Filling of Delivery Order and Tax invoice
• Issue Debit and Credit note
• Ordering of office equipment and stationeries such as toner, A4 paper, envelop and etc…
• Sending Statement of Accounts to customer every month.
• Consolidate and submit petty cash summary to accounts every month.
• Attend sales inquiry and process order via email / phone calls.
• Update and follow up with customer outstanding order.
• Liaise with customer of goods collection method and payment

Requirements

• Min O Level with experience in administration.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

The Job:

• Attends and administers to all after-sales services over WhatsApp, emails and incoming calls. Verifies truck status and co-ordinate with workshop in-charge to dispatch jobs to technicians and update status to customers.
• To administer internal and external administrative matters e.g. internal liaising with service admins on ops administrative matters, personnel administrative matters, etc. External: Daily status update to customers, Airfield vehicle permit application etc.
• To assist workshop in-charge to liaise with vendors on ops required items/parts and other engineering jobs
• To co-ordinate with workshop in-charge in planning of PM schedules and dispatching to customers

The person:

• GCE N or O level
• 3 years’ working experience
• MS Excel, Word and PowerPoint
• Basic IT skills and knowledge
• Administration support to the department, assisting in document processing
• Works well under pressure
• Team player

We are a leading supplier of premium kitchen essentials, committed to delivering the finest products to our customers. Our diverse range of high-quality rice, cooking oil, that is trusted by chefs, bakers, and households alike.

Key Responsibilities:Develop and maintain strong relationships with new and existing customers.
Identify and pursue sales opportunities to achieve targets.
Present and promote our products to potential buyers.
Negotiate contracts and close deals effectively.
Provide exceptional customer service and support.
Keep up-to-date with market trends and competitor activities.
Qualifications:Proven experience in sales, preferably in the food industry.
Strong communication and negotiation skills.
Ability to build and maintain client relationships.
Self-motivated with a results-driven approach.
Excellent organizational and time-management skills.
Valid driver’s license and ability to travel.
What We Offer:

Competitive salary and attractive commission structure.
Comprehensive training and ongoing support.
Opportunities for career growth and advancement.
A supportive and collaborative work environment.
Benefits package including health insurance and retirement plans.

Join us and be a part of a team that values quality, integrity, and excellence.

Mission:

Within a matrix organization, the candidate will transition technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for Lubricant Additives Business (LAB) across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Key Responsibilities:

Technical Project Leadership:

• Manage and lead technical service projects, including new product development, complaint resolution, raw material approval, and the introduction of existing products.
• Ensure successful execution of projects within established timelines and budgets.

Customer Interaction and Support:

• Engage with customers to understand their technical requirements and provide tailored solutions.
• Drive technical approvals, including those for OEM partners.

Training and Development:

• Deliver technical product information, updates, and training to sales teams and customers.
• Collaborate with technical team to support product development initiatives.

Market Analysis:

• Collect and analyze data on market trends and competitor activities to inform strategic decisions.
• Identify potential opportunities for growth and improvement based on market insights.

Networking and Collaboration:

• Maintain a broad network with external authorities, research institutes, and government organizations.
• Foster relationships that support the organization’s technical and strategic goals.

Strategic Technical Guidance:

• Provide technical expertise and insights to the management team regarding strategic growth opportunities.
• Support the development of long-term strategies that align with business objectives.

Job Requirements:

• Bachelor’s degree in Chemical Science, Chemical Engineering, or a related discipline.
• 5-10 years of relevant industry experience, preferably in a technical service or sales support role.
• Strong communication skills, with the ability to convey complex technical information clearly.
• Proven project management skills, with a track record of successfully leading technical projects.
• Ability to stay updated on industry trends and technical developments.
• Travel may be required to meet with clients and attend industry events.

What We Offer You:

• Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
• Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.

Join Us: If you are a proactive and skilled technical professional with a passion for driving sales through technical expertise, we invite you to apply for the Regional Technical Service Manager position. Together, let’s drive innovation and success in our organization!

Job Function

Provide first level technical services to customers worldwide, including but not limited to hotline, email, WhatsApp and other communication methods. Through technical expertise and good communication, change customer problems from existent to non-existent, with the ultimate goal of increasing customer satisfaction with products and services.

Job Description

1. Receive global customer inquiries and complaints, as the direct window of communication with customers need to complete the response to each inquiry and complaints follow-up until the user's problem is completely resolved.
2. Provide customers with the required product or service information, including price, specifications, use, etc.. Help customers solve problems encountered when using the product or service. If the problem cannot be solved directly, it will need to be referred to the appropriate technical support or other department.
3. Record accurately and completely in the system the content of each interaction with the customer, including the problems raised by the customer, the solutions provided, and the follow-up handling.
4. Adheres to the service procedures and standards set by the company to ensure that service is provided to the satisfaction of the customer. Continuously attend training to improve personal skills and keep abreast of new product or service information to ensure accurate information and quality service is provided.
5. Good communication skills, can be based on customer inquiries as well as complaints for in-depth communication as well as problem reduction. Facing customer complaints to maintain emotional stability and, as always, full communication, reduce customer negative emotions and into a solution.
6. Responsible for building and leading a high-performing customer service team. This includes recruiting and training new team members, providing ongoing support and development, managing team schedules, and motivating your team to deliver exceptional customer experiences.
7. Others ad hoc task given.

Job Requirements

• Language skills: strong listening, speaking, reading and writing skills in English, fluent in spoken English.
• Proficiency in Mandarin is desirable, as the candidate will need to effectively communicate and collaborate with our Chinese technical team on various cross-department projects.
• Good communication skills, know how to listen to customer problems and communicate with empathy.
• At least 3 years of experience in the customer service field.

Our client is looking Service Crew in Punggol area:

【Korean Cuisine Service Crew 】

Salary：$2600-$3100

Working Hour：10:00~22:00 | 1 hour break | 5 days

Location：Punggol, Korean

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3800 - $5000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical & Electronic or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine/Oil & Gas industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

• Salary: $3500 - $5000 (basic), travelling allowances
• Overtime claimable, Performance bonus
• Degree holders with no experience can apply
• On-the-job training is provided
• Good working environment
• Career advancement

Main purpose of the job

To perform repair, inspect and commission Company’s System (cranes, drilling systems, pipe-lay systems etc.) at the client’s premises or at the Company under supervision of an experienced service engineer

Responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1 year of relevant experience as Service Engineer in Oil & Gas/Marine industry
• Candidates with no experience can apply as on-the-job training is provided
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily and work overtime
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your resume to [email protected]

Key Accountabilities:

• Manage and process regional claims submitted by RRS Asia service partners.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Work closely with internal stakeholders such as Customer Support and Warranty team, to ensure efficient claim processing and resolution.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Maintain an organized and up-to-date database of warranty claims.
• Process payments to service partners and billing to Germany for approved claims.
• Supports the Customer Care Centre by accelerating the ordering and delivery of critical spare parts to Distributors and Service Partners, ensuring quick restoration and functionality of engines and equipment.

Qualifications and Skills:

• Degree or Diploma in Mechanical Engineering or Business Administration.
• 3 years of experience in Service-related administration.
• Proficient with MS Office and knowledge with SAP usage.
• Preferably with engineering background and knowledge in engine systems.
• Strong interpersonal and good communication skills, with the ability to effectively manage various stakeholders.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Strong attention to detail with a strong emphasis on accuracy in data entry and diligent record-keeping.

Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

• Welcoming and engaging with customers as they enter the store
• Assessing customers’ needs and suggesting solutions to their problems
• Working with cash registers and processing payments
• Setting and attaining sales goals
• Giving customers advice about sales and promotions
• Using upselling techniques to increase store sales
• Recommending the best products to customers
• Cleaning and restocking the store throughout the day, before opening and after closing

Requirements:

• Comprehensive understanding of the store products
• Advanced customer service skills
• Basic math skills
• The ability to use a cash register
• Strong level of professionalism at work
• Excellent communication and interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving and conflict resolution skills

Yee Jie Ling Jaslin | EA Reg. no.: R1440114

RS Recruitment Agency LLP | EA Licence no.: 17C8809

DELO Industrial Adhesives, a successful, international and innovative company, is hiring. Known in Europe as an award-winning employer at the cutting edge of technology, DELO is specialized in technical applications of high-tech bonding techniques in the growing markets of opto-electronics, consumer electronics, RFID, automotive, photo-voltaic, aerospace, and engineering. Our customers include well-known companies such as Huawei, Daimler, Bosch and Sony. An important reason for our customer loyalty is the personalized expertise from our field specialists. Thanks to the know-how and commitment of 1000 employees, DELO has a continuous growth record for the last few decades.

In order to support our subsidiary in Singapore, we are looking for an Service Technician Singapore.

Your tasks

Ø Attend to customer visits, equipment inquiries, commissioning, and post-sales service support (both remote and onsite)

Ø Prepare and document visit reports and test results

Ø Plan, coordinate, and conduct equipment training and equipment demonstrations (onsite)

Ø Support the maintenance of the long-term equipment loan pool at subsidiaries in Malaysia and Thailand

Ø Support Sales Managers and distributors onsite

Ø Engage in frequent travel (at least 50%) to support equipment activities in Southeast Asia, including India

Ø Work closely with colleagues from Engineering, Product Management, and Sales

Ø Assist in equipment lab trials, equipment repairs, and equipment loan management when not traveling (as a backup)

Job benefits

Ø Minimum diploma in Mechanical or Electrical Engineering, Mechatronics, or a similar field

Ø Enjoy working with customers and be willing to travel (at least 50%)

Ø Strong analytical and organizational skills

Ø Positive attitude towards learning new technology and handling projects

Ø Good command of written and spoken English

Ø Responsible, motivated, and a good team player

Ø Proficient in Microsoft Office applications

Your place of work

DELO Industrial Adhesives (Singapore) Pte Ltd
German Centre Singapore: #04-15/19
25 International Business Park
Singapore 609916
SINGAPORE

If you are interested in the position, please send your application to [email protected] including, salary expectations.

Job Responsibilities:

1. Handle customer complaints and quality related queries
2. Implement customer requirements, carry out product quality plan for all projects and ensure PQP effectiveness
3. Implement quality tools in production to support corrective and preventive actions and continuous improvement
4. Part and line approval follow up (Qualification Package) throughout the project
5. Supplier Quality Management
6. Handle quality issues and liaise with cross-functional team towards improvement
7. Ensure related documents are updated accordingly for lesson learnt and continuous improvement

Job Requirements:

• College degree of Science/ Engineering
• Experience in quality control and customer/supplier quality management
• Experience in incoming, manufacturing and customer service area
• Familiar with quality tools and have basic knowledge of six sigma
• Familiar with the knowledge of IATF 16949 standard and 5 Tools (PPAP/APQP/SPC/MSA/FMEA)
• Good inter-personal and presentation skill
• Self-motivated and good team player

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Centre Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

What You will do:

• Support ESG Reporting and Program Metrics: Assist in gathering data and reporting on ESG metrics, ensuring alignment with ChampionX’s overall ESG strategy.
• Assist in ESG Governance Strategy: Contribute to the development of ESG governance processes, including documentation creation and process standardization.
• Research and Provide Insights for ESG Supplier Strategy: Support research efforts and provide input on potential opportunities for enhancing the ESG supplier strategy.
• Identify Opportunities for Process Improvements: Assist in identifying and recommending improvements in ESG-related procurement processes.
• Support Compliance with Procurement Policies: Ensure adherence to procurement policies and fair business practices while sourcing products and services at the best value.
• Engagement and Stakeholder Involvement: Assist in engaging stakeholders, resolving issues, and coordinating with sourcing teams, business leaders, and legal/risk partners to ensure smooth procurement processes.
• Contribute to Sustainability Objectives in Supplier Selection: Help develop and track sustainability objectives for supplier scorecards using relevant metrics and industry best practices.
• Collaborate with Procurement Team: Work with the procurement team to enhance sustainability and ESG considerations during supplier evaluations and contract negotiations.
• Support Sustainability & ESG in Sourcing: Assist the procurement team and key stakeholders in incorporating sustainability & ESG principles into strategic sourcing and supplier relationship management.
• Participate in Special Projects: Engage in special projects and stretch assignments, providing support as needed.

Minimum Requirements

• Degree in Business, Engineering, Sustainability, or Procurement
• Relevant procurement experience, whether gained from clients, contractors, or consulting organizations.
• Familiarity with key responsible sourcing areas, including human rights, environmental impact, health and safety, anti-bribery and corruption, labor practices, and other socio-economic considerations.
• Knowledge of ESG legislative and regulatory environments is desirable but not mandatory.
• Confident and able to work independently without the need for constant supervision.
• Experience working with SAP or other ERP systems in a procurement or shared services environment. Good IT skills and a strong interest in tools, systems, data, and numbers.
• Proven ability to manage and deliver multiple projects, tasks, and initiatives simultaneously.
• Motivated and focused on achieving results in a fast-paced environment.

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked,documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any discipline or at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Intensive in house training will be provided to those without relevant working experience