Job Scope:

Customer Satisfaction

• Develop and maintain Relationship with Customers to understand their needs and expectations and solve any arising issues to ensure highest customer satisfaction

• Conduct periodic inspections to ensure fulfilment and customer satisfaction

EI Volume Growth & Profitability

• Manage all business activities in the designated area within budget to ensure reliability, costs and profitability meet the yearly target. Work together with EI Service Contract Manager to

o ensure the timely conversion of all equipment from Free Maintenance to paying portfolio

o the successful renewal of Maintenance contracts with price increase where necessary to leverage increases in labour and material cost

o Recover lost Maintenance contracts from the market

• Work together with Repair Sales Representative to Ensure all possible traditional and non-traditional repair and upgrade opportunities are advised to the customer, followed-up until successful sales and implementation

• Plan and optimize the staffing needs in the designated area, including route organization and workload allocation to continuously improve fulfilment effectivity and efficiency

People Development

• Actively drive the technical and non-technical development of Service team

to ensure all work is conducted according to established procedures and work instructions to enlighten the customer

• Close gaps and develop competency of the service team.

Requirements:

Minimum 5 years’ experience in the Service industry, preferably of industrial/engineering/Facilities management or related

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

about the company

Our client has an outstanding international reputation in providing storage solutions particularly for chemicals, oil and gas.

about the job

• Oversee daily order management and execute process and guidelines.
• Define, lead and enhance strategies for service excellence.
• Maintain excellence in service recovery, emphasising the prevention of recurring service problems.
• Develop the team and review individual performances (growth planning, goal setting etc.)

skills and experience required

• Min. 10 years of experience in B2B leadership in customer service operations.
• Degree in Supply Chain/Business or any other relevant fields.
• Passionate in customer excellence

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Contract Period: 1 Nov 2024 to 31 Oct 2025 with option to extend until 31 Oct 2026

Working Hours:

• Mondays to Fridays: 6.00am to 3:00pm or 10.00am to 7.00pm, inclusive of half hour lunch break. Early release of half hour for 1 day whithin the week
• Service not required on Saturdays, Sundays and gazetted public holidays

Job Description:

• Ensure classrooms, special rooms, and common areas are kept clean and orderly: Cleaning, tidying up, and coordinating with janitorial staff
• Security of Classrooms and Common Rooms: Locking and unlocking doors and windows
• Operate and monitor security alarm system: Arming it during non-operational hours and disarming it when authorized personnel need access
• Maintain Security and Vigilance: Identify strangers or suspicious individuals on school premises
• Direct and Accompany Visitors/Contractors: Direct them to the appropriate offices or locations, ensure that they are not wandering around unsupervised
• Gate and Traffic Warden Duties: During peak hours, manage the school gate and ensuring the smooth flow of traffic
• Support for School Events: Assist teaching staff and other school personnel in logistics and arrangements for school events - set up classrooms, arrange equipment, coordinate with event vendors
• Other Assigned Duties: As assigned by the SLs, Administration Manager (AM) and Operations Manager (OM)

Job Requirements:

• Minimum PSLE Certificate.
• Good team player and able to speak simple English
• Preferably have some working experience in schools and able to handle physical duties such as carrying tables and chairs etc.

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

Job Descriptions

• Ensure bar and service operations standards are adhered to
• Ensure the highest quality of beverages served
• Recognize the regular customers and highlight to the Restaurant Managers about the particular customers’ preferences.
• Making menu recommendations, answering questions and sharing additional information with customers
• Record and report all customers’ complaints to the Managers immediately
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries
• Work with bartender and service team to ensure smooth operations of the bar
• Ensure appearance, orderliness, cleanliness and proper set up of all bars and their related areas
• Responsible for the quality and consistency of all drinks served in accordance with the standards set by the restaurant
• Perform miscellaneous job-related duties as assigned

Job Requirements

• No requirement

Benefits

• Monthly incentive (No MC) : +$100/month
• Annual leave : 7 days at first year, 1 day increment per year
• Medical, Dental insurance
• Annual Bonus
• Paid Overtime
• Staff Meals & Uniform provided
• Staff discounts
• Learning under an experienced Senior Staff
• Positive working environment
• Competitive salary & annual bonus

Working hours

• Working hours: 8 hours / day
• Off day: 6 days / month

Contract duration: 18 months contract

Work location: Eunos

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2493

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Hours: Office Hours 5.5 Days

Location: Multiple Location @ East

Job Description

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Conduct training for staff.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Responsible for Cleanliness: This involves ensuring that classrooms, special rooms, and common areas within the school are kept clean and orderly. This includes tasks like cleaning, tidying up, and possibly coordinating with janitorial staff.

• Security of Classrooms and Common Rooms: You are responsible for the security of these spaces, which includes locking and unlocking doors and windows. This helps prevent unauthorized access and maintain the safety of the school environment.

• Arm and Disarm Security Alarm: Operating and monitoring the school's security alarm system. Arming it during non-operational hours and disarming it when authorized personnel need access.

• Maintain Security and Vigilance: Being vigilant to identify strangers or suspicious individuals on school premises. This is important for the safety of students and staff.

• Direct and Accompany Visitors/Contractors: When visitors or contractors come to the school, you may need to direct them to the appropriate offices or locations within the school. This ensures that they are not wandering around unsupervised.

• Gate and Traffic Warden Duties: During peak hours, you may be responsible for managing the school gate and ensuring the smooth flow of traffic. This is important for the safety of students and to avoid traffic congestion around the school.

• Support for School Events: Assisting teaching staff and other school personnel in logistics and arrangements for school events. This could involve setting up classrooms, arranging equipment, or coordinating with event vendors.

• Other Assigned Duties: Being flexible and willing to take on other responsibilities as assigned by the SLs, Administration Manager (AM) and Operations Manager (OM). This might include ad-hoc tasks or projects that arise.

• In summary, this role plays a crucial part in maintaining the cleanliness, security, and overall safety of the school environment. It involves a combination of janitorial, security, and administrative responsibilities to ensure the smooth operation of the school.

Responsibilities

• Receive queries and requests from phone calls and emails
• Communicate with customers through these channels professionally and within the required service level agreements in a fast-paced environment
• Provide accurate, personalised and anticipatory service with complete resolution
• Take necessary action to provide first call resolution within the required response time
• Ensure customer’s issues are resolved, follow up with customers via call and email where necessary
• Log all details of engagements with customers, accurately and legibly in the system in a timely manner, and to track these cases till closure
• Work as a team to ensure that the contact centre service level is met
• Handle any other administrative functions as assigned by Team Leads / Manager
• To attend briefings/trainings conducted by Team lead / clients or Managers

Requirements

• Min. Nitec
• Excellent verbal and written communication skills
• Strong phone and verbal communication skills along with active listening.
• Organised, Self-motivated, Positive attitude and Result-oriented

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is an established company specialising in Biomedical and Manufacturing. They are expanding and growing at a fast pace and now looking to hire a Customer Service and Logistics Executive to support the growth. They are located in the West – easily accessible.

Duties of Customer Service and Logistics Executive:

• Track and report daily order flows for Channel Partners, Inter-companies, and end users.
• Consolidate and create outbound deliveries and transportation units in SAP (ECC and EWM).
• Handle order entries, batch allocations, and generate export documentation.
• Coordinate and schedule customer shipments, including special deliveries.
• Ensure timely follow-up on PODs and initiate action for missing documents.
• Report on KPIs related to shipments and address problem orders with CS.
• Manage purchase requisitions, monthly accruals, and supply chain exceptions.
• Analyze end-to-end performance and support reverse logistics for RMAs.
• Serve as a contact point for order status inquiries.
• Ensure accurate export/import documentation and track goods shipments.

Requirements

• Min Degree in relevant studies with 2 - 3 years experience in similar industry
• Proficient in SAP system and Microsoft Excel
• Basic knowledge in Temp logger process

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a Manufacturing Industry. Due to their current expansion plan, they are looking for a Customer Service Representative to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Requirements:

• Enter document data (e.g., order entry) into the system and type various forms, ensuring accuracy.
• Review customer purchase orders, assess requirements, and monitor active orders to meet deadlines.
• Collaborate with different functions to ensure order fulfillment and accuracy.
• Proofread documents for part numbers and correctness.
• Maintain records, operate office machines, and handle incoming calls professionally.

Basic Qualifications:

• 0-2 years of related work experience (2-4 years preferred)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

- 1 - 2 years contract (renewable based on performance and headcount needs)

- Monday to Friday: 8:30am to 6pm

- AMK

- Up to $2,900 + PB

Job Responsibilities:

1) Verify correctness and completeness of assessments and supporting documents submitted by applicants;
2) Verify applicant’s eligibility criteria according to the policies for various grants/schemes;
3) Verify that details on assessments and applications are captured accurately in the system against the submitted documents;
4) Liaise with assessors and applicants on any queries pertaining to the assessments/ applications submitted via phone call or email;
5) Record and reply enquires from applicants and notify applicants with incomplete and ineligible application outcome.

Period:

• 1 - 2 years contract (renewable based on performance and headcount needs)

Location:

• AMK

Working hours:

• Monday to Friday: 8:30am to 6pm

Salary:

• Up to $2,900 + PB

Job Requirements:

1) At least A level or Diploma holder
2) 1 to 2 years of working experiences (preferably) in processing claims, disbursement and refund
3) Good interpersonal and communication skills (oral and written)
4) Must uphold strong code of work ethnics and confidentiality of information
5) Detailed and meticulous
6) Diligent and committed to meet deadlines
7) Good working knowledge of Microsoft Office, especially in using MS Excel

​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg