Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

THE ROLE

You will be working in one of Singapore's leading premium gentlemen's barbershops 'Jermyn Street' based in Amoy Street and easy walking distance (400m) from both Telok Ayer (Downtown Line) and Tanjong Pagar (East West Line). Jermyn Street is well established and respected having just celebrated 10 years in operation. The team are a friendly bunch of (currently all male) barbers, all in their 30s, Our clients are a mixture of locals and expatriates who mostly work within the CBD area. Excellent English is an absolute must with other Singaporean languages a definite benefit.

You will undertake to positively project yourself as the face and voice of Jermyn Street whilst making our clients feel relaxed, at home, enjoying the experience of being truly cared about. You will be liasing with your team of professional colleagues, and will ensure that our clients feel that they are in safe hands and can indeed relax. You will enjoy excellent working conditions and a competitive salary. Working 5 days per week (Jermyn Street is closed on Sundays), the hours (44 hours) of work are Mon to Fri: 9am to 7pm, Sat: 9am to 6pm with a choice of Mon, Tue, Wed, Thu you day off (this is then fixed). You will report to Adonis, our General Manager / Head Barber and in his absence Dienes our Master Barber or other appointed deputy.

CANDIDATE

You will possess excellent interpersonal skills with the ability to read and react to people in a flexible and appropriate way that makes them feel comfortable and relaxed. You will be confident, well groomed, and cheerful. You love being around people from different backgrounds and are a learning and listening person. Your formal education and qualifications are less important than meeting the above criteria.

DUTIES & RESPONSIBILITIES

You will ensure the shop and especially the reception area are maintained in a clean and tidy condtion throughout the day (we have a cleaner who comes in before you arrive for work so don't worry!). You will check bookings for the day for each barber and discuss with him any concerns or anomolies when you arrive in the morning.

· Phone: You will endeavour to answer the phone within 3 rings using a warm and friendly tone:

‘Good morning / afternoon / evening – welcome to Jermyn Street, how may I help’

· Online bookings: check throughout the day for new bookings and ensure that you communicate same with the GM and barbers.

· Courtesy calls: make courtesy calls to existing customers as directed by the GM to advise of special offers / promotions or to reschedule appointments.

· Welcome: Provide a warm welcome to all guests on arrival, by saying ‘Hi, I’m [your name], welcome (back) to Jermyn Street’ and enquire if they have an appointment. If they do, then ask their name and find them in our system - you can also use their phone number to cross-check. Ask to check their contact details are correct and ensure the database is updated if not. If there is no appointment (walk-ins) advise of the next available slot. If it is not convenient for them to wait, ask what alternative times / days are convenient for them and ensure an appointment is made before they leave. In any case, offer them a drink (even if we don’t currently have an appointment slot for them). When the booked barber is free, introduce the client to the barber and ensure a smooth handover, taking their drinks to the barber station for them and covering the drink with a Jermyn Street coaster to protect it.

· Departure: the barber will walk with the client to the reception counter and advise you of any extras purchased or any products / samples he has expressed an interest in. Please ensure that you ask to book their next appointment and to offer another drink if required. If we have any special promotions, referrals etc – make the client aware. Also, remind them that we have our Facebook and IG pages, which they can visit for updates and to make any future appointments.

· Laundry: you will ensure that the laundry is completed every shift whereby towels are washed, dried, folded and put away at least once per shift.

· Cleanliness: ensure that all areas are kept clean at all times, checking the toilets at least 3 times per day to ensure they are clean and tidy. Assist the barbers when busy by sweeping up hair around their workstation after each client leaves. The product shelves should be emptied and dusted at least once per day.

· General: ensure that you are proactive in providing a perfect ambience and environment at all times. Assist in all areas, for example errands, website and FaceBook page posting, online research, preparation of marketing and POS materials etc as directed by the GM.

RESPONSIBILITIES:

• Prepare quotations and process purchase orders from customers
• Handle and assist customers on their sales enquiries via emails, phone calls and live chat
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Promote Web Ordering System to customers

REQUIREMENTS:

• Minimum 3 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and is a good team player
• Able to work under pressure
• Meticulous and organized
• Able to multi-task and work in a fast-paced environment
• Proficient in MS Office (especially in Microsoft Excel)
• 24-hour standby is required to handle the urgent events of cargo

Responsibilities:

• Coordinate and execute projects to ensure timely completion and customer satisfaction.
• Collaborate with internal teams and external vendors to gather project requirements and specifications.
• Develop project plans and schedules, and monitor progress.
• Manage project budgeting and cost control.
• Ensure compliance with safety regulations and industry standards.
• Provide technical support and troubleshooting for project-related issues.
• Prepare project documentation and reports.

Requirements:

• Degree or Diploma in Engineering Studies or equivalent.
• With 1 – 2 years of project management experience from interior design or building construction industry.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Manage and oversee the technical team responsible for the design, implementation, and maintenance of the company.
• Lead and supervise a team of technicians and engineers in the installation, configuration, and troubleshooting.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Conduct site surveys and assessments to determine optimal security system installations.
• Design and develop security system architectures and infrastructure.
• Ensure compliance with industry standards and regulations in the implementation of security solutions.
• Provide technical support and guidance to clients, team members, and internal stakeholders.
• Manage project timelines, budgets, and resources to ensure successful project completion.

Requirements:

• Degree or Nitec in Engineering or equivalent.
• Minimum of 5 years of experience in the security solutions industry.
• Prior experience managing and leading technical teams.
• Strong knowledge of security systems, including CCTV, access control, and intrusion detection systems.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

Scope

• Answer, screen and forward incoming phone calls
• Receive, sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Arrange courier services when needed
• Perform other clerical receptionist duties

Requirement:

• GCE 'O' level / Nitec and above
• Able to work independently
• Attention to detail and accuracy

FIELD SERVICE ENGINEER (ROAMING TO SITE REQUIRED)

MORE INFORMATION:

• Company: Award-winning International MSSP (Connectivity and Managed Security Services Provider) Organization that specializes in providing Connectivity (local, regional, global), Managed Network, Managed SD-WAN, and Managed Security solutions. Also provides Premium Residential & SME broadband & cybersecurity services.
• Opportunity Nature: Permanent Employment
• Working Hours: Monday – Friday (9 AM – 6 PM)
• (Required to stand-by on Weekends and Public Holidays: rotating arrangements between team members)

RESPONSIBILITIES:

• Providing technical support, diagnosing problems and troubleshooting for various projects (in the telecommunication field) including but not limited to installation, testing, maintain equipment (such as routers, and switches for wireless networks)
• Reporting & Documentations tasks
• Other relevant duties as assigned

REQUIREMENTS:

• Must have at least 2 – 3 years of relevant working experiences [in installation, testing, maintain equipment (such as routers, and switches for wireless networks)]
• Comfortable and willing to travel to different clients’ sites with Own Vehicle (Car/ Motorbike) & have valid driving license accordingly, as and when necessary to.

To Apply, please kindly email your updated resume to [email protected].

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our internal resume database for future opportunities.

APBA TG Human Resource Pte Ltd (14C7275) || Yadanar Su Mon (R1549384)

Responsibilities:

• Coordinate with vendors for meter installation arrangement
• Address customer queries regarding metering concerns
• Attend to and troubleshoot any metering faults
• Investigate site abnormalities resulting from power surges or drops in energy consumption
• Perform meter accuracy tests upon customer request
• Follow up on meter readings not obtained by vendors or the Automatic Meter Reading (AMR) system
• Process daily tasks and coordinate with vendors for subsequent periodic meter readings or installations
• Manage meter inventory.

Requirements:

• Diploma or Higher Nitec in Electrical or a relevant engineering field
• Fresh Graduates are welcome to apply
• Proactive and self-motivated
• Strong customer service and communication skills
• Prior experience in meter management is advantageous but not mandatory. Candidates with the willingness to learn new skills will also be considered
• Interaction with customers either through email correspondence or in-person meetings at customer locations.

Interested candidates, please send in your updated resume to [email protected]

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job order: 652186

Responsibilities:

• Manage quotations from vendors
• Handle Orders using the internal system
• Coordinate deliveries with forwarders
• Assist with procurement tasks
• Handle shipping documentation
• Create invoices in the system
• Perform any other ad-hoc duties as assigned.

Requirements:

• Min diploma holder
• Prior related experience as Sales Coordinator or Sales support is a plus

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel name: Chong Gui Feng

EA Personnel Registration Number: R1768033

EA License no.: 07C5771

Responsibilities:

• Provide front desk reception duties, managing internal and external stakeholders professionally and promptly. Maintain a clean, safe, and presentable reception area, equipped with all necessary materials. Offer beverages to visitors in meeting rooms.
• Manage incoming calls by operating the switchboard, screening, and directing calls appropriately.
• Oversee all aspects of meeting rooms, including coordinating and scheduling external client meetings. Provide technical support, such as uploading presentations and facilitating Teams/VC connections.
• Handle business travel arrangements, including coordinating flight and accommodation bookings. Maintain records of business travels for internal audit purposes.
• Take responsibility for postal and courier services, both locally and internationally.
• Maintain an adequate stock of stationery and pantry supplies. Verify invoices and provide procurement support by sourcing related vendors, evaluating quotations, and making recommendations.
• Provide facilities management support to ensure the efficient and effective delivery of logistics and support services in the office environment.

Requirements:

• Degree/Diploma with a min of 3 years of relevant working experience.
• Excellent command of spoken and written English.
• Proficiency in Mandarin is advantageous for interacting with Chinese-speaking clients.
• Strong communication and interpersonal skills.
• Customer-service oriented mindset with a strong ability to work well in a team.
• Working knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook), and previous administrative experience is preferred.

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24430

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

Job Scope

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

Requirements

• Minimum GCE N/O/A levels
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Requirements:

• Candidate must possess at least Professional Certificate/Nitec in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
• Required Skill(s): Computer, Microsoft Office, and general technical knowledge.
• Required to travel Overseas. And able to travel on short notice.
• Preferably Non-Executive specialized in Customer Service or equivalent.
• 5-day work week (Monday to Friday. 9am to 6pm)
• Able to Standby and work on weekend.
• Able to work long hours on occasional basis.
• Candidates must have 1 – 2 years of experience for Assistant Service Engineer position
• Candidates must have at least 3 years of experience for Service Engineer position

Responsibilities:

• Responsible for customer support for company products in-house servicing/ Calibration activities.
• Prepare Service jobs and machine parts quotation instruction to Administrator.
• Submit warranty claims to factory on behalf of customer.
• To travel to customer site to perform installation, commissioning, calibration, preventive maintenance, troubleshoot and repairs of company products.
• Answer customer questions relating to technical and service problems with tactful and courtesy.
• Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information.
• Take initiative to inform customers of additional services or refers product sales opportunities to the sales team.
• Share customer feedback to colleagues to innovate and create positive long-term benefits.
• Basic Management of all resources, materials and equipment required for each project to deliver the project effectively and efficiently.

Job info:

• Basic + AWS & VB
• Monday - Friday (Alternate Saturday)
  9am - 6pm / (9am - 1pm)
• Location: Changi Airfreight Centre

Job Scope:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in the administration of cargo bookings, e.g. loading flight reservations into the system template and ensuring all data are accurately updated.
• Interface with multiple parties including customers, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipment status and inform customers accordingly
• Maintain good relationships with both customers and handle customers' inquiries on a timely basis
• Work closely with the Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Strong communication and interaction skills.
• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Knowledge of Opera or other Property Management System would be an added advantage

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilites:

• Establish and maintain a customer-centric approach within the customer service operation, prioritising customer satisfaction while fostering positive relationships with both customers and staff.
• Implement and uphold customer service standards and procedures to ensure consistency and quality in service delivery.
• Provide comprehensive customer service support to the department store, including but not limited to Goods and Service Tax Refund, Smart-Card applications, Public Announcement, and Lost and Found cases/reports.
• Ensure prompt and efficient resolution of customer issues and concerns, prioritising customer satisfaction as the primary objective.
• Responsively address customer inquiries, diligently follow up with necessary actions, and proficiently manage customer feedback and complaints to achieve swift resolutions.
• Compile and analyze customer feedback and suggestions to identify opportunities for enhancing service standards and continuously improving the overall customer experience.

Requirements:

• Minimum GCE O Level
• At least 1 year of customer service experience for Junior role
• Good communication and interpersonal skills
• 5 days work week with 2 rotating off days
• Rotating shift system, 930am to 630pm / 1240pm to 940pm (Shift allowance is provided)

Interested applicants, please write in through MyCareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Descriptions

• Receive and process guest orders, delivering food and beverages following standard operating procedures (SOPs).
• Maintain a high level of cleanliness and hygiene in the work area, adhering to established standards.
• Uphold personal grooming and hygiene standards consistently.
• Support supervisors in managing stocks and inventory, fulfilling allocated responsibilities.
• Ensure overall restaurant upkeep and promptly report any issues to superiors.
• Execute opening and closing tasks as assigned, preparing for service and completing necessary closing duties.
• Ensure proper table setup and service.
• Complete all tasks with timeliness and punctuality.
• Promptly fulfil food and beverage orders and other guest requests in line with operating standards.
• Establish strong rapport with guests and recognize and cater to the needs and preferences of regular patrons.

Job Requirements

• Possess 3 years of experience in a similar role in a Japanese restaurant.
• Exhibit excellent customer service skills and a friendly demeanor.
• Maintain a positive attitude and demonstrate outstanding communication skills.
• Show organizational proficiency and cleanliness.

Working hours

• Split Shift, 10am – 3pm, 5.30pm – 10pm
• 6 days work week

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

• Do appointment scheduling
• Answer phone calls and respond to customer’s emails and other avenues of communication
• Follow up with patients and clinics’ phone calls and emails when necessary
• Process payments and invoices to relevant parties
• Filing, checking invoices – labs, drugs

Job Requirements

• Min NITEC/ DIploma in any course
• Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

• Good Remuneration Package
• Office hours, 5 days work week
• Central working location

As a Director, Customer Relation & Business Office, you will be responsible for the following duties:

• Overall in-charge of enhancement and fulfilment of customers’ experience
• Manage Accounts Receivables, Payments and added new Marketing strategies.
• Develop and implement strategic plans.
• Manage and monitor operating budgets and expenses.
• Evaluate the market main competitors and identify trends.
• Establish and maintain relationships with industry influencers and key strategic partners and network business.
• Oversee and direct any activities.

Requirements:

• Possess Degree in Marketing / Business and any related field
• Possess 5-7 years of working experience in healthcare industry
• Strong business acumen and achievement oriented
• Possess good track record

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone Call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.