Site Support Engineer - TL

The individual needs to hands-on & have prior experience of managing teams in similar environment

Job Responsibilities:

• Deliver superior End User Experience while ensuring a managed, secure End User environment
• Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
• Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
• Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
• Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
• Assist with patching and upgrading end user devices
• Address quality and schedule conflicts
• Availability for ad-hoc work after hours and on weekends where necessary
• Ability to work in a high-pressure, fast moving environment

Job Requirements:

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

• Excellent culture and training opportunities
• Be a part of a high-performing and professional team

About Our Client

Our esteemed client is an multi-national organisation that distributes market-leading & branded consumer healthcare products & medicines to over 20 countries across the globe.

Job Description

• Acting as the helpdesk support for the users, solve the level 1& 2 user problem, perform basic troubleshooting for users.
• Assists staff with the installation, configuration, troubleshooting and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Log and resolve all service desk calls along with keeping end users updated and informed.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software when required.
• Works with other countries IT support staff as appropriate to determine and resolve problems received from users.
• Interact with computer platforms in a multi-layered client-server environment. Ensure desktop computers interconnect seamlessly with diverse systems including file, email, application servers, and other related systems.
• Manage ongoing PC re-image program - currently using SCCM and Intune co-management
• Train and orient staff on use of hardware and software.
• Recommends and/ or performs upgrades on systems if necessary.
• Assist in the purchase, build and deployment of IT related hardware and software.
• Maintain all IT inventory by performing hardware and software audits.

The Successful Applicant

• Customer service focus
• Good technical knowledge and skills in Desktop support
• Experience working in a full Office365 environment
• Degree or TAFE Diploma in IT
• Microsoft Certified Professional (good to have)
• Experience with SCCM/Intune

What's on Offer

• Excellent culture and training opportunities
• Be a part of a high-performing and professional team
• No shifts

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-022024-6345664

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Customer Service Executive

5 days 8:45am - 6pm

work on Saturday once in every 3 months (9:30am - 12pm)

$2500 - $3200 (Depends on Experiences)

Jalan Pemimpin (Marymount)

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/Transhipments/D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Job Requirements:

• Min1-2 years of working experience in the related field is required for this position.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Attend to customers’ enquiries via calls and emails.
• Maintain good customer relationships and ensure customers satisfaction.
• Processing of customers’ orders and issuing purchase orders.
• Creating delivery orders/ descriptions, internal work orders and updating shipping schedules.
• Issuing of sales invoices to customers.
• Source for suppliers/ vendors for company purchases.
• Ad hoc duties as assigned.

Requirements:

• Diploma in Business Administration or equivalent.
• At least 1 – 2 years of customer service or sales administration experience.
• Prior experience with MYOB system will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Perform both front-office counter service duties and back- office operational and administrative duties in the department
• Handling over the counter banking transactions including opening of accounts
• Processing inward and outward remittance transactions
• Processing inter-bank GIRO payments
• Handling customer enquiries
• Attending to customers’ account requests

Requirements:

• A recognized degree.
• At least 1-year experience handling retail banking transactions in a bank
• Good communication and inter-personal skills
• Strong numeric and PC skills

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Key Responsibilities

• Manage the assigned application support scope of work, including planning, organizing, scheduling, and supervising and managing the development projects, SDLC, Agile Methodologies, SCRUM meeting and Sprint plannings
• Continuously monitor, measure, and report the application support team’s performance, ensure the team is performing at its dimensioned capacity and according to defined SLAs
• Coach and assist with training of all L1 and L2 resources to ensure the highest levels of customer focus and collaborative working.
• Identify opportunities to eliminate recurring issues and increase automated detection and resolution
• Oversee clear and effective communication with all stakeholders, including end-user assistance where required until the issue has been resolved
• Ensure guidelines of change management, release management and application performance quality processes are strictly followed
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives

Minimum Qualifications

• Bachelor’s degree or equivalent is required
• 5+ years of experience developing and leading a team of application development professionals
• Leadership experience in a 24x7 operation supporting enterprise software and systems
• Experience working with stakeholders to communicate issues while balancing business expectations
• Significant knowledge of new product/service release cycles and willingness to stay on the forefront of emerging industry best practices
• Fluency in English is required

If you are interested, please apply now or you may send your resume to [email protected]

We regret that only shortlisted candidates will be notified.

EA Licence no: 20C0392

EA Registration no: R1770151

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Handling customer order process.
• Assist with sales team member for issuing sales order, delivery order, invoice and credit note
• Manage the customer enquiries or issue with monitor and reply on email correspondence.
• Able to check all the information of documents like receipts, amounts and records all are tally and correct.
• Able to handle all customer incoming enquiries
• Able to handle daily sales order
• Communicate with other departments to fulfil customer's order
• Handle indoor sales customer
• To perform any other ad-hoc work duties as and when required by Management

Requirements:

• ‘O’ Level and above
• Excellent in communication skills, good personality and convincing power.
• Experience in ERP/NAV system.
• Experience in Food Manufacturing industry is an advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.
Heightened focus on Operational Resilience is key to our strategic theme of enhancing Engineering risk management. The measurement and monitoring of operational resilience includes:

• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.
The program involves architecting and building the tooling from scratch on cutting edge technology stack that is highly scalable and performant to support 4,000+ users firmwide. The tooling is being built with the intent to be fully cloud native over the next few years, while starting in a hybrid mode using containerized deployments in view of time to market. Given the regulatory nature of the program, all the data will be modelled in the firm’s strategic data platform (Alloy) and go through data governance sign offs. Tooling will be built in tight alignment with site reliability principles to ensure a highly resilient architecture.

Key Responsibilities

• Provide timely and effective level 1 technical support for application-related incidents and service requests.
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Research, resolve, respond to and document end user reported issues/inquiries.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Preferred Skillsets

• Oracle Database - Basic
• MySQL Database - Basic
• Jira
• Excel

Requirements

• Must be Singapore Citizen.
• Minimum 1 year relevant experience.
• Strong technical knowledge and experience in supporting enterprise-level applications.
• Experience with databases and SQL query language.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Good communications skillset.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Hello there! Thanks for clicking on us!

Are you tired of your old job and getting stale due to the repetitive caseloads? Are you looking to bring your skillset and knowledge to the next level? Do you feel underpaid at your current job and is looking for a more competitive package? Or are you just getting out of vet school and looking to embark on your exciting vet journey?

At Advanced Vetcare, we do understand all the challenges of being a vet tech here in our sunny island. We do believe in change, and we always strive to improve in our quality of care for the patients while achieving good work-life balance and fair remuneration for our staff. Currently, we are looking to hire vets at our centrally located Balestier branch. This is our newly opened branch, and we are looking to expand our Balestier vet team. Our main branch is located in Bedok which is a 24h emergency practice.

So what is it like working at AVC Balestier?

At this branch we have a good first opinion caseloads and general health checks which is the best place to build up good rapport with clients. At the Balestier branch, despite having a higher caseload for first opinion patients, we do occasionally get referral cases. Also, we see a variety of species which can range from dogs and cats to small furries and birds as well. On a monthly basis, we do organize clinical rounds to benefit both vets and nurses to continue brushing up our knowledge and to grow as a clinic to provide high standards of care.

Finally, these are all the fancy toys that our practice do own:

1. 16-slice CT Scanner

2. Digital X-ray

3. Ultrasound

4. Fluoroscopy

5. Endoscopy

6. Dental machines and dental radiographs

7. Surgical suites and instruments for most soft tissue and orthopaedic surgeries

8. ChemotherapyHello there! Thanks for clicking on us!

Are you tired of your old job and getting stale due to the repetitive caseloads? Are you looking to bring your skillset and knowledge to the next level? Do you feel underpaid at your current job and is looking for a more competitive package? Or are you just getting out of vet school and looking to embark on your exciting vet journey?

At Advanced Vetcare, we do understand all the challenges of being a vet tech here in our sunny island. We do believe in change, and we always strive to improve in our quality of care for the patients while achieving good work-life balance and fair remuneration for our staff. Currently, we are looking to hire vet technicians at our centrally located Balestier branch. This is our newly opened branch, and we are looking to expand our Balestier vet team. Our main branch is located in Bedok which is a 24h emergency practice.

So what is it like working at AVC Balestier?

At this branch we have a good first opinion caseloads and general health checks which is the best place to build up good rapport with clients. At the Balestier branch, despite having a higher caseload for first opinion patients, we do occasionally get referral cases. Also, we see a variety of species which can range from dogs and cats to small furries and birds as well. On a monthly basis, we do organize clinical rounds to benefit both vets and nurses to continue brushing up our knowledge and to grow as a clinic to provide high standards of care.

Benefits of working at AVC Balestier?

Aside from the interesting caseloads, our friendly boss and surgeon has a Membership in Small Animal Surgery. He has a high surgical caseload that covers most soft tissue, oncology and orthopaedic cases. This is the perfect opportunity to impart some of his skills as he loves inspiring young minds. On top of that, internal referral to our 24h branch is fairly straightforward, and you will be able to easily track the progress of your patient between the branch. Also, this can be a good opportunity to progress towards the emergency branch if you would like to challenge yourself further (subjected to approval). We are a firm believer that continual education is fundamental, and we do financially provide for CE programs that you have chosen to participate in. Lastly, we are introducing an induction program for new vets joining our team, to allow your transition into working with us as smooth and comfortable as possible.

Dental Assisting

- Providing assistance in all forms of dental procedures to the dental surgeon(s) on duty

- Washing, sterilizing and storing of dental instruments and equipment

- Taking X-rays for patients assessment and treatment planning

- Maintaining the cleanliness and neatness of treatment rooms at all times

- Maintaining the cleanliness of dental instruments and equipment

- Checking and topping up of dental material stocks

- Adhoc duties as assigned by Doctors

Counter Reception

- Attends to all patients’ enquiries for appointments and/or walk-in treatment;

- Patient registration; Discharges patients by dispensing medications (or as required), collecting payments accurately, issuing of MC and/or receipts and scheduling patient for subsequent appointments;

- Drafts claims for CHAS treatments;

- Submits insurance dental claims whenever required;

- Records and files documents in accordance with the clinic’s Standard Operation Procedures (SOPs);

- Keys in sales of dental products in Clinic Management software; Sends, tracks and receives laboratory cases;

- Calls patients to remind them of their subsequent appointment with the clinic whenever required;

- Ensures accurate translation of doctors’ schedule into the Clinic Management software; and

- Maintains the cleanliness and neatness of the clinic.

POSITION GENERAL DUTIES AND TASKS :
Service Delivery
Batch scheduling and monitoring
ETL Development
SQL
Demonstrable analytical skills with deep knowledge of Big Data Ecosystem in a Production Support Environment.
Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, Kafka and Streaming.
Strong SQL, Python, Java and Unix shell scripting
Incident, problem, and service Outage management experience is Plus.
Strong in data engineering concepts and programming
Experience in building and optimizing ‘big data’ data pipelines, architectures and data sets.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Strong analytic skills related to working with unstructured datasets.
Experience in supporting data transformation, data structures, metadata, dependency and workload management.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Provide operational support and ensure SLI of Applications
Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

POSITION OVERVIEW : Datawarehouse Support Engineer (EDW)

POSITION GENERAL DUTIES AND TASKS :
The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the EDW.



Roles/Responsibilities

- Responsible to provide BAU support for Enterprise Datawarehouse

- Responsible to provide operational support and ensure SLI of system availability, batch deliverables

- Respond on time to the queries raised by various business units

- Provide timely updates regarding production status and progress of issue resolution

- Fine tune applications and systems for high performance and higher volume throughput

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

- Perform impact analysis of enhancements/projects that will impact supported systems

- Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

- Support relevant software/platform/database upgrade for the systems

- Work with delivery team for smooth transition from projects/enhancements to BAU Mode

- Incident, problem, and service outage management experience

- Participate in Disaster Recovery and Business Continuity exercises

- Able to support relevant software/platform/database upgrade for the systems

- Server Performance, capacity, utilization monitoring and Health monitoring

- Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

- At least 3+ years of relevant experience in banking/financial services industry

- Experience with Teradata FSLDM and data mapping

- Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

- Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

- Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

- Experience in Performance Tuning on Teradata or other MPP data pipeline

- Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka is a plus