Meet and greet all customers in a proactive and friendly manner ensuring total satisfaction during their visit from greeting them on arrival and escorting them to the table, until their departure from the premises
Interact directly with customer in taking, serving and preparing their orders, with accuracy, while maintaining standards
Use knowledge gained during training to promote and upsell all products focused on maximising each individual sales opportunities with the customer to help drive sales to meet Outlet Targets
Ensure the customer is fully aware of all food and beverage options, by presenting the menu to the customer, recommending any specials and being able to recommend menu items. Explain how various menu items are prepared, describing ingredients and cooking methods. Taking note of any dietary requirements
Conduct regularly table checks with customers to ensure a satisfactory experience and take action to correct any problems, ensure all issues are dealt with and escalate issues to Outlet Manager when required
Responsible to work with the kitchen and bar teams to ensure timely service and proper presentation of Food & Beverages to all customers.
Check customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
Maintain the stock service areas with supplies such as condiments, tableware, and linens
Accurately handle point-of-sale transactions, including credit and cash transaction, returning an itemised bill to the customer with the correct amount of change.
Maintain the cleanliness and housekeeping standards of the outlet at all times, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, checking and cleaning bathroom.
Comply with company Health & Safety policies, adhering to the rules of best practice displayed in the Outlet.
Assist in the training of all new team members, ensuring they adhere to best practice and are knowledgeable on standard outlet operating procedures and brand standards.
Take responsibility for your own development on both product knowledge and service delivery, requesting support as and when required.
Developing constructive and cooperative working relationships with your team and your Line Manager.
Perform other duties as assigned to you by your Line Manager.