- Min 5 years of global marketing/ key account management and building relationships exp with MNCs with global footprint
- Added shipping/logistics industry exp is very beneficial. But strong global marketing cands without the shipping industry exp will be considered
- Possess strong persuasion and negotiation skills. Has excellent interpersonal and communication skills
Our client is a leading feeder solutions provider in the maritime industry. We are seeking for an experienced global marketing cand for the position of a Senior Manager/Manager role, Global Customer engagement.
Summary: The Global Customer Engagement (GCE) department is responsible for promoting and developing the firm’s relationship with the world’s biggest Container Shipping companies at HQ and Regional HQ levels. As a Senior Manager, you will be responsible for managing and projecting customers’ business requirement in order to generate growth, partnership and other business opportunities.
This is essentially a global marketing role requiring the cand to be equipped with global key account management skills. We are also seeking for a strong communicator with excellent influencing skills to interact with external customers and collaborate with internal stakeholders.
Reports to: Head of Global Customer Engagement
Location: Singapore
Role and Responsibilities:
Customers
- Global Account Manager for 2-3 corporate customers in the shipping industry;
- You will manage a team of 2-3 pax whom might be fellow account managers and/or Asst Account Managers;
- For accounts that you and your team are managing, you are to strategize, define and implement growth in volume and revenue on a global basis;
- Building multilevel relationship and rapport with key customers globally; going deeper, wider and higher into the customers organisation. This is to develop the customer intimacy that is needed to put ourselves in a more competitive position;
- Be up to speed on knowing your customers’ strategies and develop plans/deals to align ourselves to their needs;
- Measure, track and analyze key account metrics;
- Persuade and influence regional marketing teams and business units to ensure proper management and implementation of strategies for your respective customers;
- All round understanding of the market, the global products offer by customer and competitor; and
- Work closely with other Global Account Managers, Business Unit Directors, Trade Departments & Senior Management.
Processes & Systems
- Ensuring that commercial processes are reviewed regularly and updated; and
- Best practices of contract administration are shared amongst regional hubs.
Requirements:
- Minimum Bachelor degree with at least 5 years of global marketing/ key account management exp
- Experience in key account management and building relationships with MNCs with global footprint is essential
- Added shipping/logistics industry exp is very beneficial. But strong global marketing cands without the shipping industry exp will also be considered
- Able to travel overseas (regionally/globally) as part of business requirements. The travel is estimated to be about 30% but this may vary.
- Analytical and Inquisitive mindset;
- Able to develop relationship independently at different levels of a customer organisation;
- Strong persuasion and negotiation skills;
- Good interpersonal and communication skills;
- Goal-oriented, organized team player;
- Detailed and meticulous and strong problem solving skills;
- Proficient in all Microsoft Office applications; and
- Proficiency in the English language, both verbal and written.
Selling pts:
- The co is the biggest common carrier and public shipping line in the world
- The co is a well known and global MNC in the shipping industry
- The co offers job rotation opportunities to good performers. If the cand is keen to branch out of this marketing function to other functions or look at overseas positions, the co can offer such possibilities.
- The co allows WFH 1 day per week
To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.
We regret to inform that only shortlisted candidates will be notified.
Posted by:
CAP Consulting (EA license: 14C7175)
Caroline Poh (EA Registration: R1105649)
Date ad is posted - 19 March 2024