Service Desk Engineer

Working Locations: Client side or Head Office (Bartley/Tai Seng MRT)
Working Hours: Follow client operating hours/9am-6pm at Head Office

Job Description:

Helpdesk

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Follow up with customers, provide feedback and see problems through to resolution
• Recommended procedure modifications or improvements

NOC

• Continuously monitor network infrastructure for performance and security issues using network management tools and systems.
• Respond to alerts and incidents, diagnose problems, and take corrective actions to minimize network disruptions.
• Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve complex problems.
• Perform routine network maintenance tasks, such as firmware updates, patch management, and configuration changes.
• Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.
• Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.
• Monitor network security events and respond to potential threats, working closely with the cybersecurity team.
• Monitor network traffic and capacity utilization, providing input for capacity upgrades and optimization.

Optical and Transmission

• Design and plan DWDM network infrastructure to support high-capacity, long-distance optical communications.
• Configure and maintain DWDM equipment, including optical transmitters, receivers, multiplexers, and amplifiers.
• Manage the allocation and optimization of optical wavelengths within the DWDM network to maximize bandwidth utilization.
• Perform optical link budget calculations and engineering to ensure signal quality and reliability across long-haul fiber-optic links.
• Diagnose and resolve issues related to DWDM equipment, optical signals, and network performance.
• Implement optical network security measures to protect against unauthorized access and data interception.
• Collaborate with network engineers, system engineers, and other IT teams to ensure seamless integration of DWDM technology into the overall network infrastructure.

Infra (Network & System)

• Design, plan, and implement network infrastructure to meet the organization's requirements and goals, including hardware, software, and network components, to meet project requirements.
• Configure and maintain routers, switches, firewalls, and other networking equipment to ensure optimal network performance and security.
• Continuously monitor network performance, troubleshoot network issues, and proactively address potential problems.
• Implement and maintain network security measures, including firewalls, intrusion detection systems, and access controls.
• Integrate various hardware and software components into a unified system, ensuring compatibility and functionality.
• Develop and execute comprehensive testing plans to validate system functionality and performance.
• Diagnose and resolve system issues, collaborating with other teams as needed.
• Perform regular system maintenance tasks and coordinate system upgrades and patches.

Requirements:

• Diploma with 3 yrs experience, or a related field (or equivalent experience).
• Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN).
• Experience with network monitoring tools and technologies (e.g., SNMP, NetFlow, packet capture analysis).

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Gentle Smile Dental Studio - Dental Practice located in Millenia Walk, beside Promenade MRT.

Job Descriptions

• Manage clinic's digital marketing
• Provide high level of service to potential patients and patients, ensuring that they are treated in a manner that provides reassurance and comfort
• Complete front office duties such as managing patient relations, registering patients, scheduling appointments, providing dental information to patients, handling phone/email enquiries, dispensing medication, explaining fees and payment methods, collecting payment from patients, assisting with insurance/Medisave/CHAS/PG claims, keeping track of receipts etc
• Perform general administrative duties and any other ad-hoc duties
• Maintaining the clinic cleanliness and hygiene to a high standard and ensuring sterilisation of instruments
• Assist in ad hoc administrative works.

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

Company Description:

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will be based in in APAC and the ideal candidate will be comfortable working independently within the APAC region while actively collaborating with team members located in London, North America (NAMER), and Europe, the Middle East, and Africa (EMEA).

Regardless of geographical location, the role holder is expected to demonstrate a high level of commitment and flexibility, including:

a) Geographical Flexibility: Willingness to stretch across the APAC region, ensuring effective engagement and contribution to regional goals.

b) Time Zone Collaboration: A commitment to working flexible hours, including evenings, to align with the working hours in NAMER/EMEAL as needed to ensure seamless collaboration and a cohesive and inclusive global team environment.

Job Description:

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Do you have passion for ensuring that people have the right skills and support to excel in their job and reach their career potential?

LinkedIn is seeking a strategic, collaborative, and detail-oriented Customer Success Enablement Lead to join our Customer Success Enablement, Go-To-Market organization. The Customer Success (CS) Enablement team drives impact and results essential to the success of the business by providing flexible and innovative learning and enablement solutions to develop Customer Success professionals. We work to connect CS employees (managers and individual contributors) with learning opportunities that develop competencies within their current roles and skills that contribute to their journey of transformation.

This person will be an extension of the APAC CS Leadership team and serve as a critical business partner. The successful candidate is passionate about learning, coaching, and teaching, with deep business acumen and the ability to build strong relationships with leaders, and cross functional partners. They use data and insights to diagnose the needs effectively and influence decision making. They are owners of their own business and get energy from owning the execution of enablement programs end-to-end. The successful candidate is a strong executer, comfortable operating in ambiguity with open-mindedness, agility, positivity, and a continuous commitment to iterating and improving.

Responsibilities:

• Build meaningful relationships with key stakeholders across APAC and globally that enable you to effectively drive learning and skill development across multiple channels.
• Use data and insights to effectively and continuously diagnose the learning and development needs across the business
• Project manage the full learning program development lifecycle, from inception to delivery, leveraging a variety of live and virtual learning mediums
• Establish effective change management and communication strategies to ensure buy-in, defined accountability, and clear sharing of successes/failures with a path forward.
• Design and implement metrics to measure training programs for business impact, effectiveness, appropriateness, and utility.
• Collaborate directly with Program Managers, Product Marketing Managers, and CS Leaders to achieve operating priorities and enablement goals within APAC and at a global scale.

Basic Qualifications:

• 6+ years of professional experience
• 5+ years' experience in customer success, sales, or account management
• 2+ years’ experience developing and leading organizational change efforts, or project management experience

Preferred Qualifications:

• Experience working in APAC region
• Analytical and data-driven
• Ability to see the big picture, simplify complex problems and drive results
• Outstanding executive verbal and written communication: the ability to craft meaningful slides and narratives that articulate the “so what?” and inspire others to understand and follow the vision
• Ability to influence a large organization (1,000+) without reporting authority
• Ability to listen to multiple point-of-views and synthesize into clear recommendations
• Bonus: Adult learning theory knowledge, experience leveraging standard eLearning tools and web-based meeting tools; videography and video editing

Suggested Skills:

• Program Management
• Stakeholder Management
• Effective Communication and Influencing

JD:

Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements

• Total and detailed account coverage of assigned accounts via white space analysis.

• Building and funnelling of sales opportunities via F2F, written and tele communication.

• Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.

• Skillset to do large account selling/cross selling and drive a team selling environment and importantly hold valued conversations with C-levels.

• Build good rapport with relevant stake holders and C-levels across business units within assigned accounts.

• Formulate a good winning strategy and ensure participation for all major RFPs within the industry.

• Maintain good after sales service to existing customers to maintain retention.

• Provide timely reports

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Work with global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Responsibility to ensure the 1Help 24x5 telephone systems are effectively manned.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day-to-day incidents or requests from company end users (L1, L2 and potentially L3 activities).
• Basic Mobility Support (Primarily for iOS devices, occasional alternative products).
• iMac Support (Install, Moves, Adds and Changes).
• Project support and potential leadership of project initiatives (Large Scale IT Objectives).
• Basic asset management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock.
• Knowledge base usage, reference, and collective improvement.
• Effective management of hardware and software distributed to employees.
• Continuous observation of internal support provisions, providing feedback for opportunities of improvement where appropriate.
• Occasional creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the groups performance.
• Management of project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Onboarding of new employees (work equipment preparation)

• At least Bachelors Degree in Computer Science or others IT related discipline
• Minimum 2 years of experience in IT technical support, preferably in a midsize or larger organization.
• Excellent and professional customer service skills and able to interact professionally with a diverse group, executives, managers, subject matter experts and business users
• Experience in supporting Board level Executives directly would be an added advantage
• Good to have experience in supporting for audio visual events
• High level of expertise in both Windows and Apple operating systems, platform software and associated hardware
• Understanding of networking principles and printing environments.
• Understanding of ITIL principles
• Experience in creation of support documentation, guides and manuals
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire
• Excellent teamwork skills and the ability to work unsupervised
• Organized and deadline driven with the ability to track multiple tasks simultaneously

Responsibilities:

• Manage daily customer orders and transactions.
• Process cash and online payments.
• Perform cash reconciliation, deposit cash, and ensure no discrepancies.
• Address customer queries and complaints.
• Renew daily stock on shelves and inventory.
• Participate in monthly stock take and daily stock receiving.
• Provide basic product information to the customers.
• Assess and maintain the condition of signage, promotional displays, and equipment in the shop.
• Manage daily customer service operations and the customer service representatives.
• Sustain a high degree of customer satisfaction by training and guiding employees.
• Provide finance reports.
• Ad-hoc duties assigned.

Requirements:

• GCE “N” or “O” level or equivalent
• At least 1 – 2 years of retail or customer service experience
• Experience using AS400 System or POS System will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

[Enrichment Centre]

Working day: Monday – Friday
Working Hour: 9am - 6pm / 10.30am – 7.30pm
Salary: SGD 3,500 - SGD 4,500
Location: Tiong Bahru

Job Responsibilities:

• Provide support and assist the HR Manager in HR administrative tasks.
• Plan and execute strategic HR plans aligning with the organization's goals.
• Plan and implement HR policies and procedures ensuring compliance with labour laws and best practices.
• Checking and submit of monthly payroll and tax clearance.
• Submit monthly HR reporting.
• Plan and oversee the recruitment process and collaborate with Deployment Director / Assistant Director to identify staffing needs.
• Manage complex employee relations issues and promote a positive workplace culture.
• Implement and manage performance appraisal systems and provide guidance on performance reviews.
• Collect info on staff training needs, plan training programs, and oversee employee development initiatives.
• Manage compensation and benefits programs, including salary structures and market analysis.
• Ensure legal compliance and conduct audits to mitigate compliance risks.
• Plan and implement employee engagement initiatives.
• Promote diversity and inclusion in the workplace.
• Plan and manage the HR department's budget.

Job Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• At least 2 years of experience in equivalent HR roles.
• Proficiency in recruitment and talent acquisition, performance management and employee development.
• Experience in budget management, compensation and benefits administration is a plus point.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Customer Care Manager ( ventilating products) - Manage Feedback / Optimize Process [3770]

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care SpecialistsSet performance goals, provide feedback and conduct performance reviews
   Regularly review the team knowledge on the latest products
   
2. To deliver exceptional customer serviceDevelop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved
   Resolve customer complaints and enquiries in a professional and prompt manner
   To monitor and track customer response times and quality of service
   Run performance reports in Zendesk and 3CX to track team performance
   
3. To optimize processes and practicesPossess the ability and foresight to continually review opportunities for improvements and execute them
   Propose to management on new initiatives for improvement in efficiency or optimization in cost.
   

Qualifications & Experience Requirement

• Minimum of 5 years of experience in Customer Service-related role

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

We are looking for an experienced technical professional to join our Products & Services delivery team. The Service Delivery Manager will be responsible for leading the team in ensuring the efficient and effective delivery of products & services to meet customer expectations, drive continuous improvement, and maintain a high level of customer satisfaction.

The Service Delivery Manager is an all-rounded technical professional who has a deep understanding of the products and current technologies. He can work well with customers and is equipped with leadership to manage the team to meet delivery timelines and support scopes.

Responsibilities:

• Develop and maintain strong relationships with key clients, acting as the primary point of contact for all service delivery-related matters.
• Understand clients' requirements, generate an implementation plan & perform the implementation within the designated targets.
• Define and implement service delivery strategies, policies, and procedures to meet client needs and organizational objectives.
• Lead, mentor, and motivate a team of professionals, providing guidance and support to ensure high performance and adherence to SLAs.
• Monitor service performance against established metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Provide standby, operational support, and monitoring for post-implementation
• Collaborate with cross-functional teams to resolve escalated service issues and ensure timely resolution of client inquiries and concerns.
• Conduct regular service reviews with clients to assess satisfaction levels, gather feedback, and identify opportunities for service enhancement.
• Drive initiatives to automate and streamline service delivery processes, improving efficiency and scalability.
• Stay abreast of industry trends and best practices in IT service management, incorporating relevant innovations into service delivery practices.

Requirements:

• At least 3 years experience in a similar role, with a track record of success in IT products & services delivery management.
• Strong technical background with expertise in IT infrastructure, systems, and networking.
• Solid understanding of ITIL framework and best practices in service management.
• Excellent leadership and people management skills, with the ability to inspire and motivate team members to achieve common goals.
• Exceptional communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Certification in ITIL, PMP, or other relevant qualifications preferred.
• Hand-on skillset in the following area:

(1) Software and Internet Protocol

(2) Networking and WiFi technology

(3) Linux, Database, Web Servers and Web application

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• Prepare and issue quotations for service maintenance & new project jobs.
• Update GP on jobs billing details and prepare all documents for billing submission.
• Update / Issue project code for all service and new project jobs.
• Actively liaise with client representatives for any concerns on the service or project jobs and constantly follow-up on purchase orders as required.
• Constantly coordinate with Project Supervisor on new projects awarded and other clients’ concerns needed to be addressed.
• Economically source spare parts and other materials needed for all service or project jobs.
• Prepare daily sales and monthly quotations reports.
• Prepare tender documents for new projects.
• Issue delivery order or service chits.
• Answer main line phone calls.

What this job involves:

Keeping the front desk under control
The reception counter is your realm. To be successful in this role, you should provide top-notch receptionist services to occupants and visitors. You will sit on top of their needs, as well as all incoming and outgoing calls. You’ll also be expected to come to grips with problems in a professional manner and hand over the faults or issues to the right personnel. You will also pay visits to occupants or visitors and attend to their concerns regularly.

Yielding can-do results
You will be the go-to person for all facilities bookings, so you’ll need to be a pro in using the visitor management system to register all occupants and visitors. You will be required to keep track of all updates and feedback into the OMS until a particular case is closed. You will also assist the management team on the day-to-day operations.

Sound like you? To apply you need to be:

Experienced
You should have a minimum O / N Level certification with a minimum 2 years of experience relevant to the work to be performed. If you have previously worked in the related field, that’ll definitely work to your advantage.

Passionate about customers
Is customer service second nature to you? Are you a team player who’s eager keen to learn? To be outstanding in this role, you should also be positive-thinking, full of pep, and always on the go. You should also have superb communication skills so you can hit it off with the people you’ll be in contact with on a daily basis.

In the know about technology
If you are IT-savvy and have basic knowledge of Microsoft Office and the Internet, then you’re definitely a match to this role!

Job Responsibilities:

• Ensure good after-sales support to customers by rendering the highest level of customer service
• Attend to customers' requests for service bookings, inquiries, and complaints about their vehicles promptly
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
• Promptly input daily transactions of vehicle service/repairs and where necessary generate reports for customers’ review
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' vehicle requirements and complaints
• Build sustainable relationships and trust with the customers and commit to increasing customers' engagement level
• Recommend suitable packages and/or add-ons for customers
• Follow up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Effectively handle multiple priorities, organise workload, meet deadlines, and perform detailed daily record-keeping and reporting
• Follow up on any outstanding payments
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist in evaluating and improving the current practices and processes and provide administrative support as part of workshop operation
• Any other ad-hoc duties assigned

Job Requirements:

• Minimum GCE ‘O’ Level or NITEC / Diploma in Automotive Technology or equivalent
• Experience in repair work scheduling and resource planning
• Good technical knowledge of car components and knowledge of repair estimates with the ability to identify and effectively solve problems
• Working knowledge of motor insurance claim process would be an advantage
• Customer service-oriented, proactive and independent with a positive working attitude
• Strong attention to detail, organizational and time management skills
• Able to multi-task and prioritise, articulate issues, problem identification, evaluation, and provide resolution
• Team player with self–discipline and willingness to learn qualities
• Strong administrative and coordination qualities
• Good interpersonal and communication skills with the ability to build strong customer relationships
• Flexible, friendly, helpful nature, and a team player
• Computer literate and proficient in Microsoft Office applications (Excel and Word)
• Possess a valid Class 3 driving licence

About KidsFirst

KidsFirst is an Early Intervention School, Occupational Therapy, and Speech and Language Therapy clinic for children. Our centre works with children with special needs (Autism, Global Developmental Delay, Down Syndrome, Attention Deficit Hyperactive Disorder (ADHD), genetic disorders, and Cerebral Palsy, etc). We deliver an intensive therapy-based program and also provide 1-1 therapy services.

KidsFirst serves a mixed population of international and Singaporean clients, with KidsFirst being listed as one of the preferred Early Intervention Centres by KK Women's and Children's Hospital and National University Hospital (NUH) - Singapore.

We are located at 8 Hong Kong Street, Singapore 059651.

Our brand-new facility houses five state of the art Occupational Therapy Gyms, five Speech Therapy Rooms and two levels for the Early Intervention classrooms. Conveniently located to shopping malls and food spaces like Clarke Quay Central, Chinatown Point, Riverside Point and Hong Lim Market & Food Centre.

Our Benefits

• Competitive Remuneration
• Performance Bonus and Increments
• Medical Insurance Coverage
• In-House Career Development and external training
• An international and diverse work atmosphere
• Central Location in Singapore

Requirements

· Must have at least a professional Diploma/ Certificate (but Bachelor's degree is preferred) in Education, Special Education, Counselling, Psychology, or related field

· Team-oriented

· Excellent knowledge of Behavioral strategies and related experience

· Professional experience working with children with developmental delays and behavioral challenges

· Preferred: Early Denver Start Model Training / RBT Certification

· Preferred: Completed coursework towards a BCaBA/BCBA is a plus

· Good interpersonal skills and the ability to work with a team

Job Description

· Maintain close relationships and communication with all stakeholders of the classroom/ school.

· Provide 1:1 and small group sessions.

· Manage student behaviours in classroom.

· Develop and implement therapy protocols. Ensure holistic student welfare. Maintain case notes and report progress.

· Work with teachers to support the student's needs in their classrooms.

· Carry out special duties (e.g., outdoor recreation area monitor, extra-curricular activities, holiday camps, school fairs, open houses).

· Mentor/ support Teachers in the behavioural management realm.

· Modify lessons according to each child’s ability level.

· Be knowledgeable on professional techniques and best practices in special education.

· Adhere to organization’s SOPs.

· Complete respective administrative duties (e.g., maintaining the communication booklet, attendance-record keeping, etc.).

· Maintain, adhere to and be up to date with Edutrust processes and systems.

1. Support the implementation of quality measures for nursing homes, which includes:Planning and organizing engagements with nursing homes to share the purpose and details of the quality measures.

• Presenting (using Tableau) and analysing the data for the quality measures.
• Preparing reports for CCOs and AIC management.
• Addressing questions from CCOs with regards to the quality measures.

2. Support the development of quality measures for other eldercare services, which includes:

• Reviewing local service/regulatory requirements, good practices, international practices to identify potential quality measures for home nursing care and other community-based care services.
• Conducting a preliminary analysis and presenting the findings.
• Liaising with other AIC Divisions to support the team’s quality measurement work.
• Organising meetings with the appointed workgroup, who will deliberate and select the quality measures for the sector.

3. Assist in the implementation of other key quality initiatives such as:

• Facilitating discussions with nursing homes to develop action plans with the aim of improving the safety culture in their organisations.
• Supporting the implementation of a quality assurance programme involving nursing homes and home nursing care providers.

Job Requirements:

• Degree in any discipline with 1 to 3 years of working experience. Entry-level candidates will also be considered
• Experience in data collection, analysis, visualisation and reporting; and knowledge of the community care sector would be an advantage
• Familiarity with analytics and statistical software e.g., Tableau, Stata would be an advantage
• Effective interpersonal, engagement and follow-up skills
• Strong written and verbal communication skills
• Passion for quality and ageing issues
• Resilient and results-oriented

Care Executive | CPR/AED | Office Hours | Orchard

Salary: $2300 to $3000
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Working Location : WEST

Working Hours : Mondays to Fridays, 8am to 5.30pm

Job Purpose :

· Receptionists must be smartly attired to project Sodexo’s Corporate image

· Answer switchboard within 3 rings to all incoming telephone calls and ensure that all messages are directed to the right recipients.

· Perform reception service in an efficient, professional and courteous manner

· Greet, receive, inform and guide on-site visitors arriving at the main reception desk

· Welcome trainers and give them folders and meeting room keys. Issue trainers passes on confirmation of their identities. Give WiFi codes.

· Maintain a visitors/participants log to sign in and sign-out

· Arrange the host to receive their visitors

· Issue visitor passes on confirmation of their identities

· Provide administrative support such as photocopying, faxing, providing wifi codes, etc. to all visitors, guests, participants and trainers

· Managing relevant record and compliance to security procedures, and responsible for issuing ID badges and tracking and ensuring their return

· Make reservation as required for restaurant, order taxi, confirm airline tickets, etc. to all visitors, guests, participants and trainers

· Contribute to achieving strong customer relationships by focusing on responsiveness and communications as well as on meeting and/exceeding customer’s expectation

· Mail Service - Receive mail from Singapore Post, courier services which will then need to be sorted for the occupants.

· Ensure the cleanliness and upkeep of the area/lounge to reflect the Client’s Corporate image; if necessary, call the cleaning services

· Handle Help Desk on all user request

· To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.

· Support the Campus’s Event Management team with meeting room reservation and arrangements. Daily equipment check in conjunction with meeting room support.

Skills, Knowledge & Experience

• Strong interpersonal relations ability, excellent oral and written communications skills
• Must be computer literate in Microsoft Office products (Word, Excel, Outlook)
• Able to work independently and interact well with people of all levels.
• Those who have worked in hospitality before will have an added advantage
• You must be pleasant and possess a friendly personality
• Good public relation and communication skills.
• Able to work independently with minimal supervision.
• Ability to demonstrate good judgment when dealing with clients and staff members
• Languages: English Fluent. Bilingual will be advantageous.

Position Objective

The Student Support Department (SSD) is currently recruiting two SSD Coordinators: one dedicated to the Early Years and Elementary divisions, and the other focused on the Secondary divisions. In these pivotal roles, the SSD Coordinators will spearhead student support structures, with a particular emphasis on overseeing the Intensive Support (Tier 3) program.

As leaders within the department, the Coordinators will closely collaborate with divisional administrators, the Director of Student Support Services, and the SSD Head of Departments to ensure seamless coordination and development of programs and associated staff. Key responsibilities include leading the review of applicants during the admissions process for student support, facilitating the student referral process, and managing logistics for students entering and exiting the Intensive Support Program.

The SSD Coordinators will play a vital role in supporting the continuum of interventions available for students at Stamford, in addition to taking on other tasks as assigned by the Director. These positions demand a proactive approach, effective collaboration, and a commitment to the holistic support of students within the school

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom they are responsible, or with whom they come into contact will be adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

Key leadership responsibilities include but are not limited to the following:

Programs & Systems:

Partner with admissions to identify students who will enter into support upon entry to Stamford

• Review admissions files including evaluations, IEPS, report cards, teacher references
• Coordinate in person screenings with students to learn more about their strengths and challenges
• Conduct parent and teacher interviews as needed
• Recommend admissions decisions with SSD support indicated
• Maintain notes and documentation within SSD and admissions data bases

Collaborate with school team to support student referral process

• Early Years & Elementary: Work with team lead to review referrals and determine next steps
• Secondary: Collaborate with Dean of Students to determine when Student Support consultation is needed in the referral process
• Participate in and facilitate as needed Student Success Meetings
• Share divisional data on referrals and recommendations for next steps with divisional administrators

Coordinate process of students entry/exit and services with the Intensive Support Program (ISP) -Tier 3

• Set quarterly cycles for students entering, exiting, and changing service level within ISP
• Evaluate proposed changes, review data, and meet with stakeholders including the ISP team, administrators, and parents to make placement decisions
• Submit all paperwork to finance, transportation, etc. to coordinate logistics
• Ensure families have a detailed understanding of services, why their child is in the program, and when placement decisions will be made
• Liaise with divisional administrators and senior leadership regarding students on conditional enrollments

Division Specific

• Secondary
• Coordinate creation of student schedules for students who access support services in collaboration with team lead, Academic Dean, Registrar, College Counselors, and divisional SSD teams

Coaching

Ensure students and staff in the Intensive Support Program are supported in creating, implementing, and monitoring progress on student plans

In collaboration with the Director of Student Support Services and Head of Therapy

• Set cycles for creating and updating Student Support Plans
• Provide learning opportunities for writing goals, monitoring progress, and sharing progress updates
• Review plans and share feedback with team members
• Give guidance and direct support with the scheduling of services

Lead systems to support staff members professional growth

In collaboration with divisional administrators, Director of SSD, and SSD program leads

• Lead professional goal setting for special education teachers, behavior intervention specialists, student support teachers, and teaching assistants
• Prioritize professional learning needed based on staff goals and student needs
• Identify and coordinate professional learning opportunities for staff
• Support divisional teams in sharing best practices and engaging in shared learning opportunities

Primary or Secondary line manager for special education teachers, support teachers and teaching assistants

• Recruit, hire, and onboard SSTs, TAs, and SSD relief staff
• Recommend grade level and divisional placement for staff based on student profiles, team configurations, and staff strengths
• Approve time off, goals, and gather feedback on progress from team

Position Requirements

• Clear & concise communication
• Ability to gain credibility and trust across multiple stakeholders (parents, teachers, administers, SSD team)
• Self directed with strong detail orientation and follow through
• Reflective & Innovative - ability to maintain consistent procedures and reflect on ways to ways to improve our program
• Listens with a calm and supportive stance; able to navigate through conflict
• Expertise in coaching adults through on the job development and professional development sessions
• Champion for our program and our students!

Qualifications

• Minimum Bachelor’s degree
• Minimum of 5 years of experience working in a student support setting (special education teacher, learning support teacher, school psychologist, counselor, therapist, etc)
• Degree/Master’s/ Certification in student support area (special education, school psychology, counseling, etc) preferred
• Experience coordinating systems
• Experience leading teams
• Experience working with student with behavioral and/or low incidence disabilities preferred
• Experience with coaching teachers preferred

Contacts

• Other Stamford Teaching and Non-Teaching Staff
• Parents and Students
• PTA

Working Conditions

• School Environment
• Working hours 8am to 5:00pm, Monday to Friday, plus occasional staff meetings and trainings
• 10 additional work days a year to be confirmed with the Director of Student Support Services

Terms of Employment

• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Pre-medical exam: Required
• Referee request: Required
• Background Check: Required

SAIS is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, SAIS’ holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or

disability. We welcome applications from all qualified candidates.

We regret that only shortlisted candidates will be notified.

• Assist in making assesment for patients' ADL
• Assist to have a Individual Care Plan for patients with stroke and dementia
• Collaborates with programmes team to assess, design, develop and maintain high quality of training programmes.
• Monitor and evaluate patients' individualize needs and progress.
• Conduct training for Therapy Assistant and Care staff
• Facillitate patients in learning to complete job task

Job Requirements

• Degree/Diploma in Occupational Therapy

• Full registration with AHPC

• At least 2 years’ experience in dementia management and geriatric rehabilitation

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Customer Care Manager

Salary: $4500 - $5500
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Key Responsibilities

1. Lead and manage a team of Customer Care Specialists

• Set performance goals, provide feedback and conduct performance reviews

• Regularly review the team knowledge on the latest products

2. To deliver exceptional customer service

• Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved

• Resolve customer complaints and enquiries in a professional and prompt manner

• To monitor and track customer response times and quality of service

• Run performance reports in Zendesk and 3CX to track team performance

3. To optimize processes and practices

• Possess the ability and foresight to continually review opportunities for improvements and execute them

• Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Qualifications & Experience Requirement

Minimum of 5 years of experience in Customer Service-related role

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

COMPANY DESCRIPTION

(Wang Caf, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.

RESPONSIBILITIES

Process customers orders and cashiering duties.

Food preparation, Cooking and Coffee Making.

Clear plate and tables after customers have consumed the food.

Wash up the dishes and cups that were used by customers.

Able to stand long hours

Able to work rotating shifts

Job Descriptions

• Plan and undertake scheduled preventive maintenance tasks at Clients' premises (ie. Enterprise Network, Server, Storage, UPS System, Environmental Monitoring System etc.)
• Perform basic equipment break-fix during preventive maintenance windows when required
• Coordinate and monitor work progress with customer and relevant parties for information to expedite installation and supervise sub-contractors' work at site.
• Schedule purchases and deliveries of all materials for the project.
• Provides basic support of installation, maintenance, and repair of systems and equipment.
• Perform 24/7 standby duty for service calls on a rotational basis.
• Carry out basic troubleshooting, minor repair for IT enterprise products
• Prepare preventive maintenance documentation for submission
• Record and report equipment failure discovered during the preventive maintenance cycle (scope creep)

Job Requirements

• Diploma or Degree in Computer science / IT / Engineering or equivalent
• Good technical skills in engineering
• Ability to engage external stakeholders to resolve site issues
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule
• Able to handle complex technical challenges and different groups of users and external vendors
• Excellent communication and interpersonal skills, with the ability to work well at all levels
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required
• Possess strong analytical skills with positive attitude

We are hiring Contract to Perm Patient Service Associate to be outsourced to reputable hospitals!

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Handle enquiries
• Assist doctors and nurses when required

Requirement:

· Possess minimum ‘N / O / A’ Levels / Nitec / Diploma in any field

· Able to commit to 5.5 days office hours

· Available immediately

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Why Join Us?

• Basic $3,000 with yearly Increment
• Walking distance from MRT Station
• Annual leave of 14 days
• Training Provided

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication, interpersonal skills, and customer service etiquette
• Experience in relevant fields will be an added advantage
• Able to work rotating shifts (Day or Night Shift)
• Ability to handle high volume and fast-paced environment

Please include the following in your resume:

-Expected Salary

-Reasons for leaving past employment

-Notice period

-Position applied for

Job Description

• Industry/ Organization Type: Industrial Machinery Installation & Rental
• Position Title: Customer Support Officer/ Customer Service Officer (Operations)
• Working Location: Tuas
• Working Hours: 5 Days, Tuesday – Friday (8 am – 6 pm)/ Sat (8 am – 5 pm)
• Salary Package: Basic Up to $2,800 + Variable bonus
• Duration: Permanent

Key Responsibilities

• Respond to customer calls, texts, and emails, ensuring high-quality customer support.
• Conduct first-level investigations into customers' complaints.
• Escalate complex issues to relevant departments or management when necessary.
• Coordinate with the technicians to schedule and confirm service appointments.
• Organize servicing schedules and liaise with technicians on day-to-day operations.
• Foster customer engagement, focusing on satisfaction and building loyalty.
• Execute additional tasks as delegated by your Superior.

APPLY NOW!!!

• Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
• Minimum 1 to 2 years relevant experience in call centre/ customer service.
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
• Must be able to multitask in a fast-moving environment.
• Proficient in MS Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64768 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781