Job Description

“Meet the People Behind the Scenes ”

We are an energetic and enthusiastic team that is always seeking to provide our customers with top-notch financial service similar to what you would receive from a private bank. It is our sincere belief that each customer is unique, and we strive to consistently amaze everyone who visits our branch. Working together, we emphasize teamwork to create a positive first impression on our customers. As the face of our organization, this role is of paramount importance to us.

"A Preview of the Role"

Our Customer Experience Ambassadors represent our company in a friendly, welcoming way. Wearing a friendly smile is important, but it goes beyond that. As an integral part of our business's front-end, you ensure that our customers feel exceptionally well cared for and that our business operates at its peak efficiency. It is your responsibility to maintain our professional image, to deliver excellent customer service, and to ensure that each customer's journey with us begins smoothly.

"Day-to-Day Activities"

A key part of your daily duties includes the following

• Provide financial solutions for clients through an understanding of their financial requirements
• Assist new customers with the application process
• Conduct eligibility checks on applicant’s application
• Provide clear and coherent explanation of loan contract terms, products and details to clients
• Timely follow up and update loan application status to the clients • Perform corporate and personal loan disbursement
• Schedule appointments with clients to facilitate payment
• Make follow-up calls with customers for better business opportunities
• Maintain a professional and organized environment
• Ad-hoc duties as per assigned by superiors

"Key Qualities"

We are seeking an individual with a friendly and friendly personality who is devoted to providing excellent customer service. To communicate effectively with Mandarin speaking clients, strong computer skills and excellent proficiency in both English and Mandarin are essential. This position also requires the maintenance of a presentable appearance.

"Value -Add Qualities"

Skills that can bring added value to this role include having prior experience with CRM systems, having worked in customer-facing environments like banking front offices, hotels, or esteemed service roles.

Requirements:

• Possess at least a GCE “O” level certificate.

• Independent, meticulous and detail-oriented

• Good interpersonal and communication skills

• Position: Front of House & Back of House Crew
• Working Location: One North
• Salary: $11-14/hour

Responsibilities:

• Assist in restaurant operations (either front or back of house- to be discussed)
• Deliver excellent customer service - Keep work areas, such as food preparation areas, and customer areas clean and organized.
• Stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
• Greet customers who enter the business and answer phone calls from customers.
• Full time roles are available upon request

We are expanding! Julia Gabriel Centre is looking for energetic, cheerful, positive and fun loving Assistant Teachers to join its big family. Why join us? Julia Gabriel Centre provides a positive, warm, friendly, work-life balanced environment at various locations. We work with our Assistant Teachers in developing the knowledge and skills to bring out their best talents.

Job Highlights:

● Career Progression

● Training opportunities

● Work in Tampines

Job Roles & Responsibilities:

● Assist Class Teacher in all classroom activities

● Prepare resources for classes

● Work together with Class Teacher to create a warm, nurturing and happy learning environment for

the children

● Ensure that the environment is clean, safe and conducive

● Attend in–house and on-the-job training for various programmes

Required Qualifications & Experience:

● ‘O’ levels / ‘A’ levels / Diploma / Certificate in Early Childhood Education

● Entry Level Diploma graduates from Theatre / Performance background /Early Childhood

Education

● Experience working with children ages between 6 months to 3 years will be an advantage

● Experience working with children in entertainment industries such as Universal Studios, Zoo,

Gym, hosting children’s parties will be desirable

● Able to play a musical instrument preferred

● Love and enjoy working with children between ages 6 months to 3 years and/or 3 years to 6

years.

● Excellent spoken and written English

● Willing to learn and grow

● Energetic, passionate and a good team player

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Singapore. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.

How You'll Help Us Connect the World

• Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
• Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
• Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
• Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
• Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
• Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
• Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
• Process rebates claims and stock returns approved by Product Line Management
• Support quality and warranty process where required
• Participate actively in on-going product, process, systems and business skills training;
• Provide support and back-up assistance to peers
• Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time

Required Qualifications and Experience for Consideration

• Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
• Knowledge or experience with SAP system preferred.
• Excellent communication skills and with good telephone etiquette.
• Proficiency in Korean would be an advantage to support the respective country and liaise with Korean clients.
• A pleasant personality with a passion for service excellence.
• A strong team player who can adapt to fast paced and dynamic environment.

• Competent in full spectrum of HR duties and responsibilities.
• Oversee the HR team and implement HR initiatives including human capital, people management, talent management, succession planning, performance management, compensation and staff benefits.
• Design and structure programs, policies, and procedures to ensure existing HR practices comply with the Employment legislation.
• Liaison between Union and Management
• Manage employee relations, employee engagement activities, conflicts, and disciplinary matters.

Requirements:

• Possess Bachelor’s degree in Human Resource Management, Business Administration or equivalent
• IHRP Certification preferred.
• Minimum of 6 years of HR and administrative management experience.
• Good knowledge of MOM guidelines and Employment Laws
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Labour Union experience would be advantageous.

• Attractive benefits + AWS + Bonus
• 5-day work week
• Shuttle bus provided from MRT station

• Stock Management: in the store and in the warehouse; movements between stores; centralization of the merchandise
• Responsible for purchase order entry and updates. Keep track of and communicate status of upcoming POs.
• Input designated SKUs for markdown into appropriate merchandising system
• Produce an on-going set of weekly reports (e.g. On Order Report) as well as ad hoc business reports
• Prioritize multiple responsibilities to ensure all deadlines are met, and resolve any issues in a timely manner by partnering with appropriate business partner(s).
• Having constant communication with stores and Sales Manager on their needs.
• Pushing the sales further on special dates /occasions in the country (will coordinate activities among all departments including warehouse to make sure the country is ready for its special occasions (public holiday etc.))
• Less broken sizes in the stores (following up the consolidation among the stores also constantly working on clusters per category for each store)
• Liaise between 3PL & store on all deliveries matters

Requirement:

• Minimum Diploma in any discipline
• Minimum 3 years of customer service, order management and inventory management work in retail, FMCG, wholesale / trading industry
• Teamplayer and self starter

Company location: Orchard

Working hours: 9am to 6pm / Mon - Fri

Industry: Ladies Fashion Retail, US MNC

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities:

1. Operations Management:

- Oversee the day-to-day operations of the airport transfer and limousine services.

- Develop and implement operational policies, procedures, and standards to ensure efficient and smooth operations.

- Manage and optimize the company's fleet of vehicles, ensuring proper maintenance and availability.

- Coordinate with drivers, dispatchers, and other staff to ensure timely and reliable service delivery.

- Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.

- Ensure compliance with relevant regulations and industry standards.

2. Call Centre Management:

- Supervise and lead a team of call centre agents, providing guidance, training, and performance feedback.

- Develop and implement call centre strategies and processes to enhance customer service and satisfaction.

- Monitor and evaluate call centre performance metrics, including call volume, response time, and customer satisfaction.

- Implement and maintain call centre technology systems, such as phone systems and customer relationship management (CRM) software.

- Handle escalated customer inquiries or complaints, resolving issues and ensuring customer satisfaction.

- Develop and implement quality assurance measures to ensure consistent service quality and adherence to company standards.

3. Customer Service:

- Ensure excellent customer service experience throughout the entire customer journey, from booking to completion of service.

- Implement strategies to enhance customer satisfaction, loyalty, and retention.

- Handle customer inquiries, complaints, and special requests, providing timely and effective resolutions.

- Collaborate with other departments to address customer needs and improve service quality.

- Monitor customer feedback and reviews, taking appropriate actions to address any issues or concerns.

4. Staff Management and Development:

- Recruit, train, and manage a team of drivers, dispatchers, and call centre agents.

- Conduct regular performance evaluations and provide coaching and feedback to support staff development.

- Foster a positive work environment, promoting teamwork, motivation, and employee engagement.

- Implement training programs to enhance staff skills and knowledge.

- Ensure compliance with employment laws and company policies.

5. Administration and Reporting:

- Maintain accurate records and documentation related to operations, customer interactions, and staff performance.

- Prepare regular reports on operational performance, customer service metrics, and other key performance indicators (KPIs).

- Analyze data and provide insights to drive operational improvements and cost efficiencies.

- Manage budgets and expenses related to operations and call centre activities.

Overall, your role as an Operations and Call Centre Manager would be to ensure the smooth operation of the airport transfer and limousine services, provide excellent customer service, and lead and develop a high-performing team.

Job Responsibilities:

• Opening and closing of centre
• Managing front counter and centre hotline
• Performing customer service duties and answering all enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Covering duties when necessary
• Any other ad hoc duties

CDAC- Toa Payoh

Working hours:
Tuesday: 5.00pm - 9.30pm

Wednesday: 12.30pm - 9.30pm

Thursday: 12.30pm - 9.30pm

Sunday: 10.00am - 5.00pm

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Possess prior customer service experience
• Computer literate
• Service oriented with pleasant personality
• Able to multi-task
• Team player
• Passion to serve in social service sector

Aftersales Support Executive | Schematic & Block Diagrams | West

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Receptionist duties: patient registration, taking down patient records, cashier duties
• Dispensing of medication: preparing patients' TCM medicine (herbal medicine powder) according to prescription
• Perform tuina massage, cupping and guasha services
• Provide excellent customer service and build long-term relationship with our clients
• Follow up consultation with customers with regards to their treatments and products purchased
• Handling paperwork and admin duties
• Clinic maintenance
• Fluent in Mandarin Chinese required
• Able to work on weekends and public holidays
• Able to work and stand for long hours

Working Location: HongKah North

• Attractive Remuneration
• Meals Provided
• AWS + Performance Bonus
• Career Progression & Development

Job purpose

• To provide the optimal level of care in accordance with established policies and procedures.
• To assist in activities and programs promoting healthy aging for clients.

Duties and responsibilities

• Assist in taking clients’ vital signs.
• Report to superior if any abnormality observed.
• Conduct activities with clients.
• Assist client in showering, ambulation/exercise, and toileting.
• Kitchen duties which involve simple food preparation.
• Disinfect and clean Centre and equipment.
• Perform escort duty for van transport.
• Assist Enrolled Nurse / Registered Nurse as when required.
• Upholds and practice high standards in the care for clients set by the Centre Manager.
• Any other tasks as and when assigned by the Centre Manager.

Minimum Qualification Level

• Secondary Education without GCE 'O' / 'N' Level or equivalent
• Candidates with WSQ Nursing Care or Healthcare related Certification will be an advantage.

Customer Care Officer (Marketing & Sales Support)

Salary: $2200 - $2700
Location: Upper Thomson - Next to Thomson Nature Park
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description:-

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
• To follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement: -

• Preferably two years of working experience in similar field

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Technical Support Engineer

Working time: Mon-Fri / 8.30am to 6pm

Work address: Ubi

Salary range: $2500 - $3000 (depending on qualification and work experience) + Commission

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

To perform the tasks of teaching, training, supervising, maintaining and developing the functioning level of the client to function adequately and independently in the areas of Activities of Daily Living, Community Living, Social and Recreational Skills.

Conduct programmes and activities for residents

• Implement social, recreational and educational activities to promote independence, health, wellness, and quality of life
• Provide input for the design of social, recreational and educational activities to promote independence, health, wellness, and quality of life
• Guide residents in the development of basic personal and social skills, simple academics or work skills
• Monitor the progress of residents in the area of independent living skills
• Identify areas of improvement in programmes, activities and training in consultation with other staff/AHPs.

Support Allied Health Professionals

• Monitor and implement programmes designed by Allied Health Professionals in the area of health fitness & wellness programme, motivational & behaviour management plans as well as sensory awareness
• Communicate critical information to the Social Worker and Centre Manager

Administrative & Operations

• Support unit operational and logistics management
• Ensure centre and residents' safety and security
• Record information in residents files
• Provide personal care assistance to residents in their daily living such as toileting and grooming.
• Ensure the residents' good personal hygiene at all times.
• Provide supervision or assistance to residents during meal times.
• Prepare residents for their various activities, mealtimes and bedtimes
• Attend staff meetings and training as required
• Maintain up-to-date documentation of clients' programs/activities
• Provide inputs during case review and liaise with healthcare professionals for the development and review of care plans

Maintain order, safety and cleanliness of the care environment

• Ensure client behaviours comply with house rules
• Respond to unusual or challenging behaviours of clients
• Recommend measures to mitigate risk to clients
• Support the intervention implementation for managing the challenging behaviours.
• Perform housekeeping duties
• Ensure that residents keep their living environment and laundry clean and tidy with support from attendants/general workers
• Ensure equipment is maintained in a clean and working condition

Event Management

Staff will be assigned to oversee at least one of the following duties and will assist the other staff when required:

Camp, Festive Celebrations, Sports Events, First Aid & Medicare, Evacuation & Emergency Planning Team, Transport Duties, Staff Welfare and others

• Organize internal/external events and activities for residents
• Support volunteer engagement events
• Support public education activities

• Minimum NITEC/O Levels/Diploma Holders
• Good interpersonal and communication skills
• Computer literacy skills MS Word, Excel, and PowerPoint
• Passion to work with people with intellectual disabilities

• NITEC Certificate in Community Care & Social Services (ITE)
• Certificate of Special Needs Education (MOE)
• Diploma of Special Education (MOE)
• Diploma in Disability Studies (SSI)
• Diploma of Community Services (SSI)

Enrolled Nurse

• Basic Salary - $3000-$3500 + (Splint making incentive) + VB
• Working location – Novena
• Working Hours – 5.5days | 9am-6pm Weekdays / 9am-1pm Sat

Responsibilities:

• Responsible for frontline counter duties - Attend to patients/ customers, general billing and cashiering duties, answering phone calls, attending to customers enquiries, handling patient registration, scheduling appointments and follow up.
• Track all tests & investigations ordered for patients.
• Admin duties & communication with related parties for patient admission.
• Assist doctor in the consultation and operating room and with admin duties.
• Splint making (training will be provided and there will be incentive given accordingly).
• Maintain good patient relationships and ensure smooth delivery of quality service to patients.
• Any other duties as required.
• To Support Operation Theatre when required

Requirements

• ITE Certificate in Nursing / Diploma in Nursing.
• SNB Registered is a must
• Proficient in all Microsoft Office applications.
• Must be able to sight blood and wound.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities:

• · Offer a professional, friendly greeting and engaging service
• · Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• · Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• · Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• · Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends and public holidays
• PC literate, well-organized and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

Customer Care Officer (Counter)

Salary: $2200 - $2700
Location: Upper Thomson
*Will be relocated to Geylang area in April’24

Working Day & Time: 5 Days work week; 8:45am - 5:30pm
*Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Job Description: -

Counter (Primary Responsibility)

• Attend to walk-in customers, be it
  o General Enquiries
  o Repairs (First-Level Check)
  o Products(s) Viewing & Introduction
  o Showroom Sales
  o Shell Escape Redemption
• Receiving inbound and making outbound calls.
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon.
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled.

Job Requirement: -

• Preferably two years of working experience in similar field

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Working Location: SASCO @ Jurong West Day Care Centre

Benefits:

• Annual Wages Supplement (AWS),
• Performance Bonus
• Staff Fringe Benefits
• Lunch provided
• Training Development

Key Responsibilites:

• Enrolled Nurse provides direct nursing care to clients and caries out nursing duties on orders of the Staff Nurse
• Support nursing care, care planning and evaluation of care for patients
• Assist Staff Nurse during treatment
• Check vital signs and record daily information
• Roster to ensure personal hygiene / showering / activities
• Home Care are done at home and at Centre

Qualifications & Skills Required:

• Diploma or degree in nursing
• Registered with SNB
• With some clinical experience in Community Care will be advantage
• Billingual in English and able to communicate simple words in Mandarin & local Dialect is an advantage
• Respect and able to communicate well with Seniors
• Good team player with pleasant disposition and physically fit

Job Objectives

· The Bank is looking for an experienced Production Support to join its support team

· To provide proactive, timely, effective and efficient support to the business users

· To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs

· To own issues and projects, and work with the various teams to develop solutions for the users

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

· The Production Support person is responsible for managing the Enterprise Data Management for the Bank’s application including web GUI, SQL database and Tectia SFTP batch scripts.

· Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects

· Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails

· Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management

· Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues

· Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements

· Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved

· Embrace standard Change Control Management practices, procedures and guidelines for application releases

· Engage vendor to provide solutions for the stability and sustainability of the production environment.

· Participate in annual DR/BCM activities or infrastructure related upgrade

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

· Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling

· Degree in Computer Science / Engineering or related disciplines

· 2-5 years of hands-on application management experience, preferably in the Asset Management business

· Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler

· Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

· Basic understanding of the front to back of Asset Management operations

· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Lo Hong Ka’s pioneering and innovative approach in products developments is fast gaining recognition from industry experts and consumers. To date, Lo Hong Ka has received numerous prestigious awards across the region including 2002 Enterprise 50 Award in Malaysia, 2004 Hong Kong Superbrands Award and The 1999 Taiwan Consumer Association’s Excellent Award, just to name a few. Lo Hong Ka had also received certification of, HACCP, and GMP.

We are expanding our business in Singapore; With the current 2 outlets across the island in Singapore. Plaza Sing and Paragon. We are seeking talented candidates to join us to built a fast growing Company together.

As an Accounts cum Admin , you will need to :

1. Assists in the daily operations of Accounting (AP & AR) /Admin functions.
2. Keeping track on outlets banking records, ensure cash sales is bank in on daily basis
3. Focus and responsible for coordination/ management of invoices, outstanding payment. Ensure the financial data is captured in a timely and accurate manner.
4. Manage employee reimbursements.
5. Taking charge of stationery and pantry order
6. Assist HR in keeping track on Medical Reimbursement and entitlement
7. Other ad-hoc duties as assigned.
8. General Admin Duties

Requirements:

1. Minimum Diploma or other Professional Accounting Certificates or its equivalent.
2. Minimum 1 year of relevant working experience.
3. Proficiency in MS Office (Word, Excel, Power Point).
4. Hands-on, organized, self-driven and detailed oriented.
5. Able to multitask in a fast-paced working environment.

Centre Stage School of the Arts is a busy creative and performing arts school providing training for children of all ages in Singapore.

Our team at Centre Stage is looking for an on-line marketing assistant to develop and manage marketing programs across channels and manage initiatives on-line and especially on Social Media platforms.

If you love engaging with Social Media, then this is for you. As a performing Arts School we have heaps of content, but we need someone who is good at getting it captured and online.

If you are interested, please send your CV to [email protected]

https://www.instagram.com/madam.partum

https://www.instagram.com/chienchitow

We are one of Singapore’s leading service providers of Traditional Chinese Medicine (TCM).

We provide a comprehensive suite of holistic and effective healthcare solutions performed by our highly skilled practitioners.

Job Description:

• Greet customers who enter our clinic.
• Register or retrieve patient's details using our in-house system.
• Process and receive payments from customers, patients.
• Be warm and welcoming when answering calls.
• Schedule appointments for customers, patients.

Work location is at Ang Mo Kio, Bendemeer and Tanjong Katong

Benefits

• Free medical consultation
• Staff discounts
• High Commission
• Annual leave, sick leave entitlement as per MOM regulations

Typical work schedule

Mon Tue Wed Thu Fri Sat Sun

Work Work Work OFF Work Work Work

OFF Work Work Work OFF Work Work

Work OFF Work Work Work OFF Work

Work Work OFF Work Work Work OFF

· Responsible for providing excellent service standards at all times, and to ensure courteous and efficient food and beverage services to the customers. This includes but is not limited to the following:

- Be proactive and vigilant in service.

- Interact with customers in a pleasant and calm manner.

- Handle table reservations.

- Greet all customers by name warmly, with an appropriate greeting.

- Direct customers to table.

- Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)

- To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.

- Properly open and pour wine at table-side.

- Maintain proper dining experience – Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.

- To attend and respond to the customers’ needs promptly and professionally.

- To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.

· To comply with grooming and appearance standards at all times.

- Adhere to grooming standards consistently.

- Always wear a smile.

- Maintain positive body posture (e.g. do not slouch).

· To prepare the F&B outlet for daily operations. This includes but is not limited to the following:

- Prepare table, lay out napkins and utensils.

- Ensure condiments are refilled.

- Perform all other preparation tasks.

- To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables etc.

· Any other appropriate duties and responsibilities as assigned.

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• To be accountable to the Head of Centre for the safety, hygiene, training, caring and general well-being of the trainees in the Training & Development Centre.
• To work collaboratively with the Assistant Training Officer to assist the Training Officers in the day to day operations of the Training and Development Centre.
• To assist in executing and implement Individual Training Programme (ITP) with the supervision of senior TOs.
• To assist in continuous assessment, training and evaluation of trainees holistic development.
• Collaboratively work with families in the implementation of trainees ITPs.
• Implement and monitor trainees security and safety procedures.
• To assist in recording information pertaining to individual trainees in Clients Log e.g. communications to/from caregivers and occurrences.To assist in recording significant behaviors for regulation in ABC Chart & Behaviour Incident Log.
• To report of any incident / critical trainees occurrences/events.
• To assist in Implementing routine checks on physiological and psychological well-being of trainees.
• To assist in conducting appropriate group activities.
• Communicate and maintain good rapport with parents / caregivers.
• Attend staff meeting regularly.
• Attend training as and when required.
• Observe and provide information to assist in assessing and evaluating trainees pre-vocational training programme.
• To assist in the pre-vocational training programme.
• To assist in supervising a day to day pre-vocational training for trainees.
• Support internal events and activities organized for trainees.
• Support external agencies that organize events and activities for trainees.
• Support the volunteers development activities.
• Support public education activities.
• To attend to request by staff on minor repairs and maintenance.
• To report to Head of Centre for any repairs.
• To attend immediately to any major and urgent repairs.
• To maintain and improve the physical environment of the Centre.
• To assist other staff in construction and /or improvement of the work area.
• To look into the safety aspects of the centre /clients/staff.
• To ensure the rooms /doors/windows/power points are properly shut and locked at the end of the day/week.
• To ensure that safety rules, regulations and procedures are observed.
• To ensure safety management procedures are in place and are in operation.
• To plan, execute and record fire drill procedures twice yearly.
• To maintain general cleanliness of the Centre.
• To maintain hygiene standards for meal preparations.
• To ensure that meals are well balanced and of nutritional value.
• To provide inventory control and replenishment of first aid items on a quarterly basis.
• To update staff on first aid information and emergency procedures.
• To organize and update first aid training for staff.
• To provide any information pertaining to health issues.
• To co-ordinate health programs lead by Medicare Team.
• To ensure that staff, clients and clients families are constantly updated about Medicare information/issues.
• To represent Centre in any sports and related activities.
• To record and take stocks of sports equipment and recommend new purchases.
• To organize sports activities for the Centre.
• To recruit and train new clients for sports events.
• To plan regular sports training program throughout the year.
• To document sports and training programs.
• To organize festival celebrations for the centre.
• To propose and apply budget through Centre Head.
• To organize annual camp for the centre.
• To propose and apply budget through Centre Head.
• To organize clients year end party
• To propose and apply budget through Centre Head.
• To organize clients annual picnic.
• To propose and apply budget through Centre Head.
• To represent Centre in the IT sub-committee and any IT related meetings.
• To report to Head of Centre for any computer faults and repairs.
• To attend to request by staff on minor computer issues/problems.
• To train staff to attain minimum computer and audio-visual product knowledge.
• To conduct regular IT programs for clients.
• To document, maintain, recommend and improve IT materials and AVA equipment.
• To represent Centre and organize programs/activities for the well being of staff.
• To look into the welfare of staff.
• To ensure safety procedures are adhered to in respect to alighting and boarding of buses by our clients upon arrival and departing from the centre.
• Staff on bus duties is to account for all clients arriving and departing from the centre.
• To vet through all case/health referrals and reviews.
• To ensure that information provided are accurate and comprehensive.
• To upload reviews and health referrals into centres shared folder.
• Any other duties allocated by the Head of Centre

• Minimum Secondary Education/ Employability skills (ES-WPLN)/any other relevant courses.

• Good interpersonal and communication skills
• Computer literacy skills MS Words, Excel and PowerPoint
• Passion to work with people with intellectual disabilities