Job Description:

• Handle daily store operations
• Assist and attend to customer queries
• Store Housekeeping (keeping store clean and tidy, putting up merchandise display and promotion visuals)
• Any other ad-hoc duties and responsibilities assigned

Job Requirements:

• Computer Literacy
• Min 1 year of retail experience
• Service-oriented with good communication and interpersonal skill
• Ability to work in a fast-paced environment
• Willing to work retail hours (shift, weekends and public holidays)
• Working Location: Toa Payoh

Job Description

• To handle walk-ins and new enquiries on the services provided by the centre
• To handle parents’/students’ enquires on class timings/ services/ etc • To assist with liaising work with parents and students on any changes to schedule
• Planning of student activities/post-exam activities and curriculum
• Ensuring smooth operation of the centre
• Deliver lessons in an engaging and dynamic manner, based on our curriculum and pedagogy
• Develop lesson materials and provide feedback to help students achieve visible improvement in academic results
• Engage students and help them realise their potential
• Teach Primary to Secondary and IB Chinese Subjects

Requirements:

• Degree obtained from Singapore Local Government Universities or Universities of China
• Experience in Managing tuition centre
• Strong in Chinese and language Subjects
• Demonstrate passion in education – committed to nurturing the students and makes effort to continually improve yourself
• Dynamic and confident, with an approachable disposition
• Strong communication (both spoken and written) and interpersonal skills
• Required to work on weekends
• Candidates with prior teaching experience are preferred
• Fluent in Mandarin

1.    To perform Data Analysis and Reporting

• Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
• Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL   
• Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level 
• Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
• Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
• Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
• Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
• Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
• Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
• Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.
• Continuously optimize SQL queries for performance, scalability, and maintainability. 
• Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance dashboards to support Process Automation

• Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
• Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
• Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
• Develop Python scripts to streamline and automate manual data transformation processes. 
• Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
• Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration

• Collaborate and align with central departments/stakeholders to support in achieving sales target
• Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
• Collaborate with project stakeholders to define project scope, objectives, and deliverables.

Responsibilities

• Liaise with Commercial Executives to ensure orders are processed and shipped to Travel Retail customers timely.
• Liaise with 3PL to ensure timely picking/packing/labeling and delivery of orders.
• Liaise with Supply Planning team to ensure optimum product availability in warehouse and order fulfillment.
• Issue invoices & other shipping documents to customers.
• Assist team leader and management with any special projects assigned and provide backup to the team when necessary.
• Work within agreed service levels, striving to exceed customer expectations whenever possible.
• Communicate discrepancies/issues to team leader when necessary.

Your Role

We are looking for an IT Assistant to offer comprehensive support for software, hardware and networking on desktops, laptops and servers.

What Will You Do

• To offer comprehensive support for software, hardware, and networking on desktops and laptops and servers.
• To perform installation and upkeep of servers, PCs, associated software, networks, and IT devices.
• To address issues through phone support and on-site assistance.
• To troubleshoot networking and PC-related problems.
• To handle any ad hoc tasks as assigned.

What Do We Want

• At least NITEC or higher in any discipline.
• At least 1 year of experience in related field.
• Able to work independently.
• Good interpersonal and communication skills.

Job Desrition

• Assist Trade Services Personnel in workshop operations.
• Repair and testing of market returned draught coolers and accessories.
• Daily maintaining of sufficient draught coolers and accessories for installation teams. Minimum 5 of each model tested per day.
• Draught accessories: font, beer taps, lenses, dispense head, gas regulator, beer pumps, and other draught related materials must be checked, replace of worn /faulty gaskets or parts before introducing back to the market.
• Daily records of all coolers testing results in accordance to ISO requirement.
• Assist TSD to carry out the set-up of new draught dispensing systems in the workshop and brewery premises when required.
• Assist to rectify draught systems breakdowns and fault in APBS Tiger Tavern and QC Lab.
• Sorting of faulty draught coolers for scrap.
• Daily/Weekly/Monthly 5S (Housekeeping) of TSD equipment stores and workshops.
• Any other draught related, workshop duties as required.

Job Requirement

• A team player with good working attitude and basic computer knowledge.
• Good understanding knowledge with practices in Mechanical, Electrical or Refrigeration fields. (Minimum qualification NTC or NITEC).
• Able to troubleshoot Mechanical, electrically powered machines / appliances.
• Able to work independently.
• Helpful and willing to learn.
• Good communication skill.
• Annual leave blackout period: mid-August to September every year.

Responsibilities:

• Mainly assist the Service Operations Engineers.
• Offer customer service to all client in an effort to increase satisfaction and service sales.
• Provide the Service Field Executive input on a regular basis to enhance efficiency of Service Operations.
• Support Service Operations Engineers in achieving their service sales goals and collecting payments.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Motivate service operations engineers to pursue service sales prospects.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Knowledge of maintaining and repairing air conditioners
• Capable of using Microsoft Office programs

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Security cum Facility Assistant to be part of their Facilities team to support their business needs. They are located in the West - easily accessible.

Job Description of Security cum Facility Assistant:

• Support the Facilities Executive in matters pertaining to security, fire safety, housekeeping, and facility management.
• Enforce company policies, departmental standard operating procedures, and regulations related to fire safety and security to ensure strict compliance.
• Provide guidance, training, and mentoring to the security, housekeeping, and facilities team to help achieve the goals of the facilities department and collaborate effectively with other departments.
• Maintain the operational condition of all security and fire protection facilities and equipment at all times.

Requirements:

• Min O'level and above
• Minimum 2 years of relevant experience in warehouse/ distribution centre
• Certified in PLRD is a MUST

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Roles and Responsibilities

• Assist dentists in dental treatments
• Infection control and sterilization duties
• Maintenance of equipment and clinic cleanliness
• Inventory and stock-taking

Requirements

• Minimum GCE N levels
• Able to work on one weekend (Sat or Sat)
• Patient-centric
• Team player
• Those without prior experience but with keen interest in dental industry are welcome to apply

Benefits

• Full structured training program provided for those without relevant experience
• Work-life balance - 5-day week, no night shifts
• Annual leave
• Medical & Dental benefits
• Convenient work location near MRT station

Job Responsibilities:

• Ensure timely and accurate responses to customer queries, maintaining a professional and customer-centric approach.
• Investigate and resolve customer complaints or issues, providing solutions in a timely and effective manner.
• Collaborate with team members to address complex customer issues and escalate when necessary.
• Share insights and best practices to enhance the team's performance.
• Support the training and onboarding of new customer service team members.
• Identify opportunities for process improvement in customer service procedures.
• Monitor and evaluate customer service interactions to ensure adherence to company policies and service standards.

Job Requirements

• Minimum O-Levels
• At least 1 year of relevant over the counter customer service experience.
• Must be able to work shift hours
• Good interpersonal skills
• Team player with strong customer and quality focus.

Interested applicants, please write in through CareersFuture with a detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1. Availability
2. Current/Expected Salary
3. Reasons for leaving previous employment

We regret that only shortlisted candidates will be notified.

Overview (Summary of the Role)

The Senior Network Engineer is responsible for analysing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets the satisfaction of the Company and users. The incumbent also provides direction, information and recommendations on network configurations and installations.

As a Senior Network Engineer, you'll will also provide design, configuration and escalated problem management in client environments of medium complexity. This includes defining system architectures for business opportunities during the project take on phase, designing and developing integration plans and create links for multi-platform, multi-vendor business solutions.

You'll also identify and develop technology related opportunities and integrate IT resources to fulfil project requirements. You would be able to compile technical specifications to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

Responsibilities

• Responsible for the day to day operation and administration on network and security infrastructure; including performance, bandwidth monitoring and ensure uptime of all devices.
• Perform installation, configuration, troubleshooting and diagnostic on network and security appliances. Identify and correct malfunction issue if required.
• Responsible for Network related incident and change management.
• Responsible for the commission, de-commissioning and tech refresh of network devices.
• Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements.
• Provide firmware updates for network devices.
• Ensure network infrastructure complies with security policies.
• Prepare and maintain assets to ensure availability and update of capacity reports.
• Practice network asset management, including maintenance of device inventory, related documentation (Process and Procedural documents) and technical specifications information.
• Develop technical training materials and conduct training programs and educate engineers on basic technical details.
• Participate in technical refresh, deployment project, preventive maintenance and ad-hoc downtime.
• Perform vulnerability assessment and resolve vulnerability accordingly.
• Responsible for the configuration and support of backbones connection over DirectConnect (AWS) and ExpressRoute (Azure).
• Implement Network Projects: Participate in various network projects. This involves planning, implementation, testing, and documentation of network enhancements.
• Assisting with design and support of multi-server environments including cloud platforms such as - Azure, AWS (Amazon Web Services), VMware, EHC (Enterprise Hybrid Cloud), NSX (Network Virtualization and Security platform) by developing High-Level network designs (HLDs) and recommend best security practices.
• Monitoring and analysing network performance and offer support to troubleshoot issues related to a breadth of networking technologies including Cisco routers, switches, Palo Alto firewalls, and wireless solutions within the network infrastructure scope.
• Any other ad-hoc duties as required or assigned.

Requirements

• Bachelor's Degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, or its equivalent.
• Minimum 7 years of relevant working experience, with the last 3 years in large-scale network architecture design, deployment, and implementation.
• At least 5 years of experience in Network Operations Support, Administration, and implementation.
• Good knowledge of the following, but not limited to:

o Firewall technologies – Cisco ASA, Fortigate, Palo Alto (high availability, virtual firewall concept)

o IP load balancer

o Access, Distribution, and Core Switches

o Router configuration (high availability)

o LAN and WAN administration

o Wireless Controllers and Access Points

o Network Access Control Devices (ie. ClearPass Policy Manager or Cisco ISE)

• Knowledge of network documentation including network diagrams, configuration templates, SOP, technical presentations, capacity, and uptime reports as required.
• Must have in-depth and hands-on technical experience in routing and switching, and firewalls.
• Hands-on installation experience in Network (LAN, WAN, VoIP, WIFI, Wireless Controller, WIFI Access Point, Firewalls, Security Gateways, VPN, 802.1x protocol, VLANs, L2/3 Switch).
• Hands-on experience with routing protocols and control plane technologies like BGP, OSPF, OMS, LISP, IP SLA, PBR, OTV, ACI.
• Sound experience in SDN, Routing, Switching, and Wireless LAN (Cisco WLC and Meraki), Access Point, cisco Prime, NAC, and Cisco ISE-based wireless network deployments.
• Strong experience in design, architecture, configurations, and administration of Cisco ACI, SDWAN, SDA and traditional enterprise Networks.
• Strong experience with troubleshooting complex network issues and good hands-on well know tools like packet analyzers.
• CCNA certified (mandatory).
• Certifications in CCNP and CCIE preferred, CISSP and/or ITIL highly advantageous.
• Understanding wireless technologies like standalone and controller-based APs, 802.11a, 802.11b, 802.11g, 802.11n, 802.11i, 802.11ac and ax(wi-fi 6) standards, WLAN antennas, WLAN Security (“WEP”, WPA & WPA2 / AES, 802.1x, EAP, PEAP, LEAP, TKIP), BYOD, etc.
• Knowledge of Cloud technologies below will be an advantage:

o Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef, Salt, Chef, YAML). Familiarisation with “Network as code” or “infrastructure as code”, SD-WAN, and SDAccess concepts.

o Experience in Hypervisors network connectivity and Cloud connectivity (AWS, Azure, Google)

• Strong analytical and problem-solving skills, combined with the ability to provide a quick resolution to problems.
• Proficient in troubleshooting skills.
• Good exposure to network monitoring, configuration, traffic analysis, network discovery, and management tools.
• Experienced in leading customer facing consulting, assessment, and transformation projects.
• Able to guide the team in resolving network performance, capacity, downtime, and other P1-related issues.
• Effective communication skills.
• Self-driven and able to work independently.
• Willing to work after normal office hours during migration windows and project implementations

HIGHTLIGHT:

• Supervisory and team leading skills
• Lift industry preferred
• Willing to work on-site

Main Responsibilities:

• Responsible for providing post-sales support.
• To regularly meet the customers and clarify to achieve requirements according to the terms of the contract.
• Responsible for various inquiries by customers including but not limited to quotations, site works, new requirements, monitoring of Purchase Request/Quotation cycle etc.
• Co-ordinate a group of supervisors/engineers and technicians engaged in preventive and corrective maintenance of equipment.
• Prepare/conduct training, monitor, audit and evaluate sites as well as field maintenance staff.
• Evaluate, ensure and monitor safety of all field staff and field works inclusive of necessary administrative duties.
• Implement, manage and maintain transparent, traceable and up-to-date records of all works carried out inclusive of all communications, transactions and other work.
• Achieve the targets required such as sales, costs, budgeting, performance, customer satisfaction, KPI etc.
• Performs specific or ad-hoc functions as assigned by the Manager / Department Head.
• Any other duties as assigned by the Company from time to time.

Requirements:

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.
• At least 3 years of Customer and People Management working experience.
• Good command of spoken and written English.
• Possess a service-oriented mindset.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pierre Sim Jia Hui

EA Personnel Reg No: R22106242

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Raffles Place

Responsibilities:
You will be responsible for supporting overall operation of claims admin unit, including participation in continuous improvement of current claims processes and enhancing overall customer’s experience.

• Handle claims notification and registration for Life Insurance and General Insurance Personal Lines within the required turnaround time and ensure that claims are registered accurately in the system.

• Issue expired cheque

• Handle screening of medical bills to verify with policy information and status.

• Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)

• Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

• Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.

• Any other ad-hoc assignments assigned by supervisor.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$2500-$3000

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

This position will start off as 18 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with Great Eastern Life.

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

• Provide excellent customer service experience; and

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Descriptions:

• Providing massage services listed in brochure.

• Attending and participating in meetings and training sessions.

• Ensuring clean, safe and well-organized spa facility.

• Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.

• Assisting with keeping linens clean and tidy, and replacing them between sessions.

• Sterilizing equipment.

• Accompanying guests to and from treatment rooms.

• Consulting customers to identify appropriate massage services.

• Maintaining records and filing documentation.

• Complying with all applicable standards, rules and regulations.

Working Location:

• As indicated in the application

Working Hour:

• 8 - 12 hours per day (To be discussed during interview)

• 6 days work week (Including Weekends)

Salary:

• Commission based ($3000- $6000 or more)

Requirements:

• Minimally a secondary education certificate (SPM or N’ levels)

• Singapore Massage Certificate (advantage)

• Experience in providing massage services (advantage)

• Training will be provided for those who do not have experience

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Service & Repair Technician (Disassembly) (Aerospace)

Duration: 12 months

Location: Gul Circle

Salary : Up to $3500 depending on experience

Our client is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, our client has an unrelenting focus on quality, delivery, value, and technology in everything they make and do.

Responsibilities

• Perform receiving inspections of APU using borescope inspection and confirm the serial number and modification standards of individual LRUs
• Perform disassembly of APUs in accordance with engineering workscope and customer requirements
• Perform chemical cleaning and grid blasting of disassembled hardware to ensure the parts are ready for the following processes
• Perform TPM management of inspection tool/gauge/equipment calibration.
• Perform 5S and housekeeping duties
• Initiates & implements continuous improvement activities to improve productivity and quality.
• Support Engineers and Planners for parts review and product repair capabilities.
• Support other department in relevant jobs and any other duties as assigned.

Requirements:

• At least a NTC Aerospace Technology/ Engineering certificate or higher.
• Class 3 license and experience with forklift

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Key Accountabilities

· Perform frontline operations that includes registration/appointment, scheduling/referral booking and cashiering duties.

· Provide excellent patient service.

· Attend to patients’ general enquiries via phone and email.

· Maintain high levels of hygiene for all products, equipment etc.

· Maintain accurate stock records.

· Prepare patients for procedures. (Training will be provided.)

Working location within walking distance from Bukit Panjang MRT.

Clinic Operating hours

5.5 days work week.

OR

44 hours of work per week

2 days rest per week (1weekday + 1 weekend)

SGD1800 – SGD2600

Requirements

• Experience in working with diverse group of professionals/personnel.
• Frontline customer service experience is an added advantage.
• Relevant work experience in healthcare industry would be an added advantage.

Sales Representative / Business Development (Marine Sector)

Salary: $1600 - $2000
Working Days: Mon - Fri 9am to 6pm [Flexi Working]
Location: WFH Basis / Travel across Singapore is required when meeting client

Job Responsibilities:

• Present, promote and sell marine service equipment to prospective customers.
• Achieve agreed upon quarterly sales targets and outcomes within schedule.
• Generate and reach out to customer leads through cold calling, door knocking, digital marketing etc.
• Establish, develop, and maintain positive business and customer relationships.
• Expedite the resolution of customer problems and complaints to maximise satisfaction.

Job Requirements:

• Proficient using Microsoft applications such as Excel, Words, PowerPoint etc.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Function Description

This position serves both Business Development and Service & Support. The position requires detailed knowledge of flight simulation equipment, maintenance, and operation, as well as Collins image generators and display systems. Experience within the Asia-Pacific region training centers, and training device manufacturers is also required. This position works as part of the business development team to identify and follow market opportunities, clarify customer requirements, organize proposal submissions, and conduct contract negotiations. Detailed process knowledge of Collins service and support, and business development workflows and systems is desired.

Performs duties related to overall customer service including post-sales support. May support sales team by notifying other divisions of customer concerns and trends. Responsible for maintaining quality and consistency of service by documenting and identifying trends in customer service needs. Performs on-site services for Aftermarket clients, installs new equipment and services, maintains / services and upgrades existing equipment. Provides instruction and education regarding products or equipment usage to customers and internal employees. Designs and manages product training for customers and staff.

Discipline Description
Coordinates with Customer Service representatives to identify customer training and support needs. Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed. May resolve technical problems in a call center/help desk environment or through customer escalation. Completes proper documentation of issues.

Organization Level Description
• Implements functional strategy.
• Establishes operational plans for work area.
• Recognized master within discipline, having deep knowledge of theory and organizational practices within a specific discipline.
• Problems faced are typically complex.
• Develops and implements new products, processes, standards or operational plans that will have impact on the achievement of functional results.
• Significantly improves on existing processes and practices.

Typically requires a University Degree or equivalent experience and minimum 10 years of prior relevant experience or, an
Advanced Degree in a related field and minimum 7 years experience.

Familiarization and experience with regulatory authorities is required.

Purpose
Senior Product and Technical Service professional with significant experience. Implements customer support strategy. Works with leadership and Customer Service representatives to develop and execute effective support programs in alignment with projected changes in production processes, equipment upgrades, and/or other product strategy.
Responsibility Statements Subject matter expert for multiple products and services.
Operational lead for complex customer technical matters. Work with Customer Service to review effectiveness of technical support activities and identify customer training and support
needs. Responsible for improvements to product and technical service programs and offerings in alignment with production processes, product changes, and other factors. Direct implementation of product and technical services.

Essential Job Functions

The Science Educator (Informal Science) is responsible for developing and delivering inclusive, impactful, and unique learning experiences in domains in life sciences (DNA, food and nutrition, nature science) and/or physical sciences (physics, chemistry, mathematics, computation, earth and space science, engineering) for students, teachers, public and families that will drive visitorship and generate revenue for Science Centre Singapore.

He/She will also be responsible for developing the content for Science Centre’s fabrication programmes. Besides being involved in the planning and execution of projects/events, he/she will also contribute within a task force center wide.

Requirements

The ideal candidate should have good knowledge in life and physical sciences, especially in the fields of chemistry and mathematics, as well as modern concepts in science and technology. A strong interest and experience in the maker movement with good networks in the maker community desired. He/She must be tech savvy and willing to learn and adapt to new ways of content development and delivery. Good project management, written and oral communication skills are essential. In addition, the candidate must be adaptable, detail-oriented and a team player.

Only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking, and social media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on products and services.
• Create frequent reviews and reports with sales and financial data.
• Ensure the availability of stock for sales and demonstrations.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/ close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.

• At least Diploma in Computer Science/ Information Technology/ Engineering or equivalent.
• Minimum 3 years of experience in Pre-sales / Product Sales.
• Lead generation /Building relationship with the Global & Local customers. Candidate should be comfortable with travelling locally and globally.
• Experience in product IT software sales and have customer in government and stats board would be an added advantage.
• Good communication skills and able to work independently.
• Thorough understanding of marketing and negotiating techniques.
• Fast learner and passion for sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly