Can work 3 shift will be good!!!

As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback. You will also be involved in supporting service operations and deployment to improve customers' experience.

Responsibilities:

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanations, and solve problems for customers.
• Complete special projects as assigned.

Requirements:

• Min GCE 'A' Levels or Diploma in any field
• Call Centre Experience
• Required to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

We create specialized, innovative, and software applications in maritime operations. We apply a systematic approach that motivates customer adoption and recurring usage. The Customer Service Specialist helps our customers in the early adoption phase, reducing and removing adoption pains. Your success is culminated in a complete phase-out of manual features to the fully digital offering.

Job Description:

You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite.

As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible.

You will play these Key Functions:

• Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage
• Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails
• Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations
• Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications
• Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services
• Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience
• Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary

Job Requirements:

• Minimum Must-Have Business Japanese proficiency - essential to liaise with Japanese customers
• Minimum a good Bachelor's Degree in any discipline
• Excellent communication & persuasion skills with a customer-centric orientation
• Self-motivated, patient, and a fast learner with tremendously positive attitude
• Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment
• Ability to think comprehensively and solve problems
• Experience in maritime operations and possess a flair for technology application will be an advantage

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: Yearly renewable contract
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job...

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Roles

1. Training Organisation needs a meticulous administration & good customer relations exectutive to handle Pre, During & Post course registration
2. Reply whatsapp & email enquiries.
3. Handle paper work before, during & after course
4. Chase for payments

Specific Responsibilities

1. To reply customers enquiries on course information/customer complaints, and feedback to the Stakeholders. Preparation and Documents Filing & Accurate Customer and Sales Data entry to system or journal.
2. To provide admin supports.
3. To assist with the execution of special events and promotions.

Competencies

1. Self-independence, work with min-supervision.
2. Engage with customers and able to explains services and products.
3. Good organization skills, meticulousness, and proficiency with computer.
4. Tech savy in using WhatsApp/Google drive/Zoom etc
5. Able to communicate with Mandarin speaking customers

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Description:

• Patient registration
• Schedule appointments
• Counter customer service dutis

Requirements:

• Min. N/O/A levels
• Commit only Tues/Wed/Thurs

Interested candidates, please forward your resume to [email protected] or whatsapp 94498220!

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

1. Delivering excellent customer service.

2. Ensure smooth operations to achieve good customer satisfaction.

3. Taking orders, serving of beverages and food to customers.

4. Maintain cleanliness and housekeeping of work areas.

5. Assist in food running where necessary.

Job Requirements:

1. Friendly and enjoys meeting people.

2. Preferably with experience in F&B sector.

3. COFFEE SHOP ENVIRONMENT

4. NIGHT SHIFT

5. Must be able to work on weekends and public holidays.

6. Staff Meal will be provided.

$1800 – 2200

5 days, Monday-Friday; 900am to 6.00pm

Location: Clementi or Pasir Ris

Key Role/Job Function:

1. Manage a group of about 20 students

2. Ensure students finish school homework (give spelling drills, prepare them for test/examinations – e.g. students do more practices on assessment books, ensure completed exercises in assessment books are marked, ensure corrections done)

3. Supervise and guide the student with their school work as well as life skills (play, hygiene and meal time)

4. Plan and conduct child appropriate social and recreational activities and holiday programs

5. Ensure the safety, security and well-being of students

6. Address classroom disciplinary issues and teach expected behaviour using positive behaviour support system

7. Prepare/organise and execute/conduct creative learning activities and outings as required

8. Support the holistic development of students in alignment with organisation’s goals

9. Fetch students from a nearby school to the Centre

10. Handle administrative classroom management tasks

11. Maintain regular communication with student’s parents

12. Foster good working relationships with students, parents, team members and volunteers

Key Responsibilities

• Provide daily escort duties for clients from their home to the hospital or polyclinic for their medical appointments.
• Accompany the clients on the vehicle and keep an eye on them during the journey.
• Assist client with walking aids or on wheelchairs with their ambulation.
• Assist the clients throughout their hospital or polyclinic visit, while ensuring their safety at all times.
• Escorts/transports clients safely, professionally, courteously and in a timely manner throughout the hospital or polyclinic.
• Assist clients in boarding and alighting from the vehicle in line with clients’ needs; where necessary, via operation of wheelchair hydraulic lift or other mobility devices in line with proper, safe lifting techniques.
• Administer safety procedures for clients before and during transportation to ensure safe and secure vehicle environment. Ensure that clients/wheelchairs are safely secured in the vehicle.
• Escort the right senior to the right medical institution/clinic and room(s) for their medical treatment/consultation.
• Perform with medical appointment process such as clinic registration, settling of payments, future appointments scheduling, walk-in and collection of medication.
• Promote safety and comfort for seniors by interacting with them while waiting for transport during appointments.
• Liaise with office with client’s follow up medical appointment and transportation.
• Attend to senior’s needs and provide physical assistance such as buying meals, toileting, perform translation if needed) during appointments (i.e. on wheelchair)
• Hand over all medications, doctor’s notes, appointment schedules to the elderly or cluster support staff or social worker upon return to the Home.
• Inform the supervisor/manager of any abnormality of the client.
• Physically able to handle elderly on a wheelchair.
• Adhere to the Standard Operating Procedures (SOP) at all times.
• Exhibits a professional, friendliness, courteous, empathetic, compassionate and positive demeanor at all times to the clients.
• Comply with Personal Data Protection Act (PDPA) to ensure patient confidentiality, all sensitive information and privacy are safe-guarded.
• Assist in Meals-On-Wheels delivery as required.
• Perform any other duties or to undertake other responsibilities, etc as and when assigned by the supervisor or manager.

Field Service Technician or Engineer with a qualification from the Information, Communication and Technology (ICT) industry, and experience supporting maritime infrastructure and advanced IT solutions. Responsibilities and tasks:

-Monitor condition and maintain optimal operation of maritime sensor networks, servers, and IT infrastructure with high focus on cyber security.

-Provision of ICT technical support service including operating systems (Windows & Linux), RDBS (primarily SQL Server), 3rd party software (primarily VMware), proprietary software and networks (LAN/WAN).

-Act as link between end-users and higher-level support.

-Conduct preventative and rectification maintenance at customer locations world-wide both on land and offshore.

-Conduct installation, commissioning, and setting-to-work activities at customer locations world-wide.

-Provision of technical and operational training at customer locations world-wide.

-Inclusion in a shared duty roster for remote and on-site support service 24 /7 including weekends.

-Provision of technical support service for marine sensors including radar, radio, CCTV, AIS, etc.

-Participate in Customer Support department meetings, if required.

-Precise reporting and documentation of performed maintenance and rectification.

- Any other appropriate tasks required by the Line Manager.

Requirement

• Diploma/Degree in Information Technology or equivalent
• At least 1 year of System Support experience
• Skills on File Transfer/System Support/Java/SQL/XML/Oracle/SAP

Responsibilities

• Manage and monitor all data interfaces between systems
• Perform system patching, application patch deployment and reporting.
• Ensure the good levels of systems and application availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain and update security and vulnerabilities register.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Responsibilities

· Perform reception and general admin duties

· Perform inbound and outbound calls

· Schedule patients for outpatient appointments and surgeries

· Manage and resolve patient complaints and enquiries

· Identify and escalate issues to supervisors

· Work with colleagues to resolve patient issues

· Provide produce and service information to patients

· Document all call information according to standard operating procedures

· Follow up patient calls and emails where necessary

· Other duties as assigned

Salary will be commensurate with experience and qualifications

Requirements

• Completed “N” levels / ”O” levels / ”A” levels / NITEC or higher / Diploma or higher

• Computer-literate

• Strong communication and interpersonal skills

• Pleasant personality

• Able to work independently as well as in a team

• Self-motivated, results-driven

• Working days: 5.5 days

Interested applicants, please submit your resume to:

[email protected]

We regret that only shortlisted applicants will be notified.

Job Description

• Industry/ Organization Type: Manufacturing (Shipbuilding)
• Position Title: Mechanical Service Engineer
• Working Location: Jurong East
• Working Hours: 5 days (Mon – Fri, 8.30 AM – 5.30 PM)
• Salary Package: Basic salary up to $3,200 + Variable Bonus + OT
• Duration: Permanent Role

Key Responsibilities

• Assist in the design, analysis, and troubleshooting of mechanical systems and components for marine applications.
• Collaborate with cross-functional teams on the installation and commissioning of mechanical equipment and systems on vessels and offshore structures.
• Perform regular inspections and maintenance to ensure mechanical systems function properly and adhere to safety standards.
• Work alongside senior engineers to enhance mechanical systems for optimal performance and efficiency.
• Contribute to the creation of project specifications, documentation, and technical reports.

APPLY NOW!!!

• Diploma or Degree in Mechanical Engineering or related field
• Effective communication and teamwork abilities
• Able to work on vessel
• Candidates without experience are welcome to apply. Training will be provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66153 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Loyang Way
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm / 9 am – 6 pm)
• Salary Package: Basic up to $3,000 + AWS + Variable Bonus + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Respond promptly to customer inquiries concerning quotes and operational matters.
• Handle inquiries, prepare quotations, and manage shipment activations, including cross-trade shipments.
• Coordinate smoothly with customers for incoming, outgoing, and cross-trade shipments.
• Liaise with Overseas Agents for shipment activities.
• Good understanding of import and export procedures.
• Ensure timely completion of all required documentation.
• Assist in sales and marketing activities as needed.
• Address and resolve customer issues promptly, ensuring the non-recurrence of similar concerns.
• Perform accurate data entry for reporting purposes.
• Perform ad hoc tasks as assigned.

APPLY NOW!!!

• Minimum of GCE 'O' Level, 'N' Level, or ITE certification.
• A minimum of 2 years of work experience in a related field.
• A positive, customer-focused attitude and working attitude.
• Ability to thrive under pressure in a fast-paced environment.
• Preferably possess basic experience in sea/air shipment procedures.
• Self-motivated and able to work independently with minimal supervision.
• Flexibility to work overtime as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66168 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

AWS十三薪 + PB花红 (Good Benefits & Bonus)

14AL年假 + 6FCL家庭假 + 1WL

Medical & Dental Benefits

全新加坡幼儿园
Singapore Islandwide

Job Description:

• 热衷于培育和教育介于2个月至18个月的婴幼儿
• To care for infants 2 months – 18 months
• 在照顾孩子方面有一定的经验

Job Responsibilities:

• Curriculum planning and execution of engaging activities in a Respectful, Responsive and Reciprocal manner.
• Create a nurturing environment that is safe, joyful and conducive for learning as well as ensure the delivery of age-appropriate activities and lessons.
• Provide timely routine care to meet the needs of the infants.

• 以尊重、响应和互惠的方式规划和执行参与活动。

• 创造一个安全、快乐和有利于学习的培育环境，并确保提供适合年龄的活动和课程。

• 提供及时的日常护理以满足婴儿的需要。

Requirements:

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY) – EY1/EY2
• Candidates who are currently undergoing HCIC/ACEY are welcome to apply too
• Good communication and interpersonal skills
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skills would be an added advantage

请把文凭和简历发给 [email protected]或者 whatsapp 8952 8009。

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 8952 8009 to apply!

Cloud Recruitment Pte Ltd (23C1888)

Sarah (R23112021)

Telegram Handle: Preschool Jobs Singapore

AWS + PB (Good Bonus & Benefits)

Medical & Dental Benefits

14AL + 6FCL + 1WL

Preschools Islandwide Singapore

Job Description:

You will be part of a supportive team and management to achieve your responsibilities as an educarer. Your experience, knowledge and expertise will be highly valued in the implementation of centre programs, initiatives, and events.

Job Responsibilities:

• Curriculum planning and execution of engaging activities in a Respectful, Responsive and Reciprocal manner.
• Create a nurturing environment that is safe, joyful and conducive for learning as well as ensure the delivery of age-appropriate activities and lessons.
• Provide timely routine care to meet the needs of the infants.

Requirements:

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY) – EY1/EY2
• Candidates who are currently undergoing HCIC/ACEY are welcome to apply too
• Good communication and interpersonal skills
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skills would be an added advantage

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 8952 8009 to apply!

Cloud Recruitment Pte Ltd (23C1888)

Sarah (R23112021)

Telegram Handle: Preschool Jobs Singapore

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

__PRESENT

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Descriptions

Manage inbound and outbound calls in a timely manner
Follow SOPs when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers
Keep records of all conversations in our ops center databases
Meet personal/team qualitative and quantitative

Expand reseller business

Job Requirements

Min. Higher Nitec in any service-oriented field
Min. 1-year experience in a customer support role

Can communicate in chinese
Familiar with CRM systems and practice
Able to work under pressure, adapt and respond quickly