Job Responsibilities:

• Handle full spectrum of HR function
• Manage end-to-end recruitment processes, including effective sourcing, resume screening, interviewing and selection techniques for new staff (including applications of work passes or other staff licenses)
• Facilitate smooth onboarding ( and offboarding processes for new hires and departing employees.
• Develop and implement employee engagement initiatives to create a positive and inclusive work culture
• Prepare and maintain all documentation related to employment, including those associated with hiring, termination, transfers, and promotions.
• Develop and Implement performance review procedures (e.g. quarterly/annual appraisal and 360° evaluations) Assess training needs and coordinate learning and development plans for all employees
• Manage monthly payroll processing and CPF submission and ensure all payroll payments are in accordance with regulations, including preparation of IR21, IR8A, leave pay and claims etc.
• Handle periodical surveys from government agencies
• Design and maintain human resources policies, procedures, standards, and regulations in alignment with the Singaporean labour laws
• Other ad-hoc duties as assigned

Period:

• Permanent

Location:

• Bukit Merah Central

Working Hours:

• Monday to Friday, 11am - 8pm

Salary:

• Up to $4000 (depends on qualification & experience)

Job Requirements:

• Proven work experience (3-5 years) as an HR Eecutive or similar role
• Diploma or Degree in Human Resource Management (or a relevant field of study)
• Strong organisational, interpersonal, and conflict-management skills
• Energetic with a can-do attitude
• Adaptable, and wIlling to work in a fast paced global environment
• Good knowledge of Singapore labor legislation (particularly employment contracts, and benefits).
• A team player with a strong sense of responsibility & self-motivation to get tasks done independently
• IT savvy with proficiency in Microsoft Office

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Resposibilities and Requirements

Our client is looking for a TIBCO application Support Analyst. Below are the key requirements -

• Tibco BW CE, Tibco BW6
• Azure DevOps
• Azure & Docker
• API Management

Good-to-Have : Network knowledge

Responsibility of / Expectations from the Role:

• Problem Management
• Incident Management
• Minor Enhancements

Roles & Responsibilities

• Provide receptionist duties at front counter
• Prepare and dispense medications
• Assist doctors during consultation and clinical procedures (if necessary)
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liase with various insuarnce companies
• Any other task as directed by the Clinic Manager or Doctor

Requirements

• With clinic & customer service experience
• Excellent interpersonal and communication skill
• Customer service oriented

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : PMO Admin Executive / Operational Support Analyst

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.
• Must have overall 2+ years Operational Support & Analyst or Operational Admin related experience.

Key Responsibilities:

• Raising of eMemo/Contract activities
• Staff Onboarding/Off-boarding process
• Streamline, clean up, create proper hierarchy for document repository
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Expected Work Result:

• Raising eMemo before the current memo expire, associated doc readiness, tracking and alignment with Service Recovery Test Center of Excellence / Finance
• Staff pass, Laptop, LAN ID, Access applications to various system
• Organizing in uCloud, Confluence or SharePoint etc
• Audits, Compliances, Risk, Mandatory Training, Leaves & Timesheets
• OPEX/CAPEX tracker, processing of Purchase Requisition, Purchase Orders, Invoice payment

Additional Information:

• Domain : Banking
• Basic salary + 2 months bonus
• Work location : Alexandra Road
• Work Hours : Mon-Fri. No Saturdays, no Sundays, no public holidays

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Webpage & Application Link:

This vacancy is under the Career Conversion Programme for Allied Health Professionals.

Please do not apply to this job posting.

If interested, please apply to both SIT at https://www.singaporetech.edu.sg/admissions as well as WSG through the CCP website at https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000435

Primary Duties and Responsibilities:

· Influence and shape a new model of Care: More Fun, More Engaging, More Effective. You will have at your disposition leading edge equipment and fantastic facilities.

· Be part of the management team in overseeing the care of clients with direct responsibility of rehabilitation services.

· Assess, evaluate and identify rehabilitation needs of clients.

· Providing and advising necessary treatments.

· Formulate and implement appropriate individualized rehabilitation programmes to facilitate improvement or maintenance of movement/function.

· Work closely in a multi-disciplinary team to create Individualised Care Plans for each client from admission to discharge planning.

· Evaluate and monitor progress of clients’ treatment regularly.

· Ensure strict compliance to MOH regulations in the performance of services.

· Create and maintain database of all clients, ensuring strict compliance to documentation, providing evidence-based treatment with accurate and timely records.

· Conduct home visits for clients when required.

· Communicate clearly and appropriately with clients & colleagues, always speaking with the understanding of tone and choice of words.

· Any other duties as and when assigned by Rehab Manager or Centre Manager.

General CCP Eligibility Criteria:

• Be a Singapore Citizen or Singapore Permanent Resident;
• Minimum age of 21 years;
• Graduated from full-time studies or completed National Service for at least two years (whichever is most recent), prior to the course commencement date;

For more details of qualifying criteria:

• https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000435

Hudson RPO is in growth mode. We are an agile and commercial organisation with an entrepreneurial spirit, a leading APAC RPO business with a brand that represents quality and is recognised for the design and delivery of high quality talent solutions and services. As a part of the APAC Executive team and joining our high-performing Sales & Operations function, you will take a lead role in driving forward new RPO, MSP & Project Solutions for a highly strategic market spanning across Asia.

What you will be doing:

• Client relationship management, retaining and developing clients through a client centric approach and effective business partnering
• Full operational leadership of local and remote onsite Talent Acquisition teams across multiple clients within ASIA, specifically, Singapore, Hong Kong, Malaysia, Philippines, Thailand, Vietnam, India, Japan, Taiwan and Indonesia
• End to End operational responsibility for recruitment strategy development and delivery including staffing, process efficiencies, sourcing strategies, learning & development, governance, supplier management and SLA/KPI management
• Financial and Contractual management
• Implementation support of new solutions
• Contribute to the Hudson RPO growth strategy

Who you are:

• An experienced RPO leader with strong networks and experience within Asia, you may be seasoned in a role at this level, or hungry for that next career move and ready to step up into a Regional Leadership position
• Highly commercial with exceptional people leadership, stakeholder management and operational management success across a portfolio of clients
• You are energetic, committed and results oriented, with a proven and trusted ability in identifying opportunities and developing strong partnerships with clients through the delivery of a best in class service and exceptional stakeholder management skills.
• You can think on your feet with an attitude and approach to thinking about things differently, seeking out better ways, embracing critical questioning, innovation and continuous improvement. You have an exceptional problem solving skills and a demonstrated ability to come up with creative solutions to new problems

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The IS Administrator will be responsible for the administration, maintenance, and support of the Business Applications systems, and application components. This role also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

Duties

• Administer Business Applications based on end-user's requirements or ongoing needs while providing excellent customer service.
• Analyze system errors and work with end users and related business units to correct and/or assist in problem resolution.
• Help diagnose performance issues related to business applications and work with internal and external vendors in their resolution.
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
• Prepare user training document for business applications and associated processes with business departments

Requirements

• Able to start as soon as possible
• Fresh Graduate and Diploma in Information System or Computer Science related majors are welcome
• Microsoft VBA/VB Script programming Experience
• Knowledge of RPA (Robotics Process Automation) solutions
• Any experience in the area of ERP such as SAP, etc will be a plus
• Smart and willing to learn new things
• Good communication skills

We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills.

As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and system issues.

Responsibilities:

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of TV setup and other devices (i.e.; Android/ Apple devices)
• Work independently to diagnose and troubleshoot any onsite issues that arises at customer's place
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of TV that is exchanged by customer
• Support warehouse disposal activity
• Other duties as assigned

• Min 3 years of working experience as an onsite TV Technician or relevant experience
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.

• Annual Increment
• Performance Bonus
• Medical Benefits

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Working Day: 5-6-work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Service Egineer (Scientifc Equipment)

Location: Bukit Batok

5 Days (9am to 6pm)

Salary: S$2500 ~ S$3200

Job Description:

•  Perform evaluation, testing, calibration, troubleshooting and repair of equipment accordingto guidelines and approved methods
•  Provide installation, commissioning and after sales maintenance service to customers forgeneral scientific laboratory equipment
•  Ensure accuracy, reliability and confidentiality of test results
•  Co-ordinate closely with sales team to provide technical support & after sales service to customers
•  Conduct risks assessments to comply with safety work procedure

Requirements:

•  ITE/Diploma in Electrical/ Mechanical/ Mechatronics Engineering
•  Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
•  Relevant working experience in similar field would be an advantage
•  Sound ability to troubleshoot, test and conduct hands-on repairs
•  Good knowledge and understanding in Circuit Schematic Drawing
•  Possess Class 3 Driving License (but not essential)
•  Experience in or knowledge of ISO documentation (specifically ISO/IEC 17025) will be an added advantage

Back-End - SQL Server

Responsibilities

• Designing database tables

• Creating views, functions and stored procedures

• Writing optimized SQL queries for integration with other applications

• Creating task schedules for use in automation

• Creating SSIS projects for ETL (Extract, Transform, Load),

• Creating reports in SSRS

• Optimize and maintain legacy systems

• Modify databases according to requests and perform tests

• Monitoring and managing user enquiries and issues on the systems helpdesk

• Troubleshooting system issues

• Extraction of reports as per the business requirements

• Support existing systems

Requirements

• In-depth knowledge on SQL server 2016 or above

• Hands-On experience on writing stored procedures, performance tuning and troubleshooting

• Experience with Microsoft SQL Server Reporting Services (SSRS) , Integration services (SSIS)

• Familiarity working with .Net Framework, JavaScript, HTML

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:

• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in investigation of user reported issues
• Develop mitigating and/or preventive solutions
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• Liaise closely with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
• Provide periodic updates and reports to internal and user management

Requirement:

• A recognized Diploma / Degree in IT or related discipline
• At least 3 years of hands-on experience in software development and maintenance support
• Possesses an excellent understanding of business requirements and IT strategies
• General Understanding of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to other systems.
• Experience in implementing multiple websites/web applications on same platforms with interdependency of data and shared features will be advantageous.
• Possess strong MS platform knowledge and skills.
• Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Full project lifecycle experience in designing and implementing large applications.
• Good problem solving and analytical skills to resolve technical problems;
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

As a Material Planner in the data center, you will play a pivotal role in ensuring the seamless flow of materials and resources required for efficient data center operations. Your responsibilities will include material planning, daily coordination, ground material checks, system verification, and supporting team supervisors in material tracking processes. This role demands a detail-oriented individual with strong organizational and communication skills, capable of managing logistics in a dynamic and fast-paced environment.

Key Responsibilities:

Material Planning:

- Strategize and execute material procurement plans in alignment with operational requirements and forecasted volumes of incoming racks and machine trays to ensure timely availability of hardwares.

Daily Coordination:

- Coordinate daily logistics activities, including but not limited to shipping, receiving, and internal material movements.

- Work closely with cross-functional teams to address any logistical challenges and ensure on-time delivery of materials.

Systematic Tracking:

- Collaborate with the supervisor to maintain accurate records and track all incoming materials within the system, enabling seamless monitoring and availability for deployment.

- Oversee quality control measures to identify and rectify discrepancies promptly.

- Conduct regular ground material checks to verify the accuracy and condition of incoming shipments, including racks, machine trays, and cables.

Order Management:

- Manage and process orders for hardware racks, machine trays, cables, and related materials, ensuring timely procurement and delivery to meet project timelines.

- Address any issues related to tracking systems promptly and efficiently.

- Monitor lead times and communicate effectively with vendors to prevent delays in hardware delivery.

Metrics Management:

- Overlook the build SLAs and alert the supervisors / team on any potential issues / misses.

Supporting Supervisor and team members:

- Assist the team supervisor by providing necessary data, reports, and insights into material availability, status, and forecasts, aiding in informed decision-making.

- Collaborate with management to optimize logistics processes and enhance overall efficiency.

Requirements:

- Proven experience in logistics, material planning, or coordination roles - 3yrs of experience.

- Strong understanding of inventory management, systems and software - SAP, JDA, Excel.

- Past experience with data center hardware, equipment, and related components is a bonus.

- Strong organizational abilities to manage multiple tasks, prioritize effectively, and ensure timely completion in a fast-paced environment.

- Strong communication skills to liaise with vendors, internal teams, and stakeholders effectively.

- Meticulous attention to detail during material inspections and tracking to guarantee quality and accuracy.

- Ability to identify and resolve logistics-related issues promptly to minimize disruptions in material flow.

- Proficiency in excel and microsoft office is a must.

Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

Roles & Responsibilities

We are on the lookout for experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our sales team's needs to achieve customer satisfaction
• Build sustainable relationships and trust with our sales team through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution

Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquiries is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to details

Other Benefits & Perks

• Medical, Dental, and Insurance Benefits
• Career Progression and Training & Development opportunities

Sales Support Admin Assistant
Salary Range: $ 2500 - $ 2800
Working time: Monday to Friday, 8am - 5pm // 9am - 6pm
Working location: Ang Mo Kio

Job Description

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

1. Prepare shipping documents and shipments co-ordination with customers/vendors and service providers to ensure smooth operations.
2. Ensure all shipments documents are completed in order on time and accurate.
3. Provide necessary support to sales personnel such as sales order entry, invoicing and maintain good rapport with customers/vendors.
4. Co-ordinate with vendors on the incoming shipments.
5. Prepare the bank documents related to shipments under trade financing.
6. Co-ordinate with warehouse and sales/purchasing on the shipments.
7. Interact to build good commercial relationship with all customers.
8. Adhere procedures pertinent to the effective and efficient operation of the Customer Service Department.
9. Establish insights into customers’ needs and expectations, and provide inputs for product and service development.
10. Monitor programs and procedures to ensure on-time delivery, customer satisfaction and positive customer experience.
11. Establish in-depth working knowledge of the Company’s systems and processes and the logistics industry as a whole.
12. Deliver performance standards to meet service goals of the Company.
13. Explore feedback and reports to the Company regarding service failures or customer concerns.
14. Explore feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes.
15. Practice proper documents control and upkeep office cleanliness.
16. Any other duties as & when assigned.

Application
This vacancy is under the Career Conversion Programme for Allied Health Professionals. Please do not apply to this job posting. If interested, please apply to both SIT at https://www.singaporetech.edu.sg/admissions as well as WSG through the CCP website at https://conversion.mycareersfuture.gov.sg/Portal/ProgramDetails.aspx?ProgID=P00000435

Upon graduation, you will join National Heart Centre of Singapore (NHCS) as a Radiographer.

Radiographer, Cardiac Radiology

The Department of Cardiac Radiology provides the patients of NHCS with diagnostic radiological imaging services and invasive cardiology procedure imaging services. Diagnostic radiological imaging includes general radiography, mobile radiography and CT scans. The CT team provides specialised Cardiac Scans for diagnostic, pre-procedural and surgical planning.

As part of the invasive cardiac angiography team, you will assist in procedures such as Coronary Angiography and Percutaneous Transluminal Coronary Angioplasty (PTCA) at the Cardiac Catheterisation Laboratory and Hybrid Operating Theatre.

As a radiographer in Cardiac Radiology, you might be required to perform afternoon shift work as well asbe on-call for emergency cases on a rotational basis. You might also participate in patient feedback, as well as quality management initiatives and programmes.