Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

Who are we?

CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!

Join our Finance Team to drive financial excellence by providing accurate and timely financial information, optimizing resources and safeguarding of company assets for the benefit of its stakeholders. This would also include being a trusted partner in the organisation by inspiring financial integrity and transparency. This position is responsible for the overseeing of the smooth running of operations of the finance functions which includes the daily finance operations, strategy, assessing the financial performance of CCSS and possible risks.

Job Description:

Operations

• Oversee the process of the day to day finance functions, monthly and yearly closing of financial accounts.
• Ensure that accruals and prepayments are recorded correctly and in a timely manner.
• Review and post journal entries in Navison Accounting System.
• Ensure proper allocation of income and expenses to the respective centres in Navision.
• Review monthly bank reconciliation statements, intercompany accounts, fund balances, accrual/ prepayment/ amortisation schedules.
• Maintain the chart of accounts, cost center and internal order master tables in Navision system.
• Provide guidance and advice on accounting related matters.
• Monitor and forecast cash flow.
• Review and enhance internal policies and procedures to ensure that they are updated and relevant to the current business environment.
• Liaise with external parties such as auditors and banks.
• Supervise and provide guidance to accounting staff.
• Ensure that payments are in compliance with internal policies and controls.

Accounts Payable Functions

• Oversee the process of all disbursements to Voluntary Welfare Organisations (VWOs), payments to external vendors, staff claims and reimbursement processes.

Audits

• Attend to auditor’s queries and requests for information.
• Oversee the preparation process of annual audit schedules and financial statements.

Management Reporting

• Ensure timely preparation of monthly financial and management reports (i.e. Income & Expenditure, Balance Sheet, Fund Balance) and submission to Executive Directors, including presentation in the Board Meetings.
• Analyse and report significant variances against budget.
• Review and update expense allocation methodologies.

Budgeting

• Assist the Executive Director to prepare annual budget.

Ad Hoc

• Perform other duties assigned by Executive Director.

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Service Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

Reporting to the GM of Asia Innovation Centre, this role will lead the new digitally enabled business developments in alignment with the bank’s digital strategy. This includes designing new business schemes in collaboration with customers, tech players and SMBC Group companies and leading the implementation of these schemes. This role will define and manage the end-to-end program and specifically work with SMBC Group companies in India, Indonesia, Vietnam, and Philippines to achieve stated business outcomes.

Strategy

• Design specific business schemes in line with strategic priorities and focus areas for Asia Innovation Centre, esp. in collaboration with SMBC Group companies in India, Indonesia, Vietnam and Philippines.
• Determining the benefits (financial/non-financial, direct/indirect) of delivering the Digital initiatives for stakeholder.
• Define the Target Operating Model (TOM) integrating components of people, process, and ecosystem partners to implement Digital business schemes. Includes definition of business case, vendor partner strategy and internal resources planning in support of delivering defined Digital initiatives.
• Strategic Change Management to identify capability changes and blockers to be addressed during implementation to ensure the successful delivery of each initiative.
• Coordinate with SMBC Asia Rising Fund (CVC of SMBC Group) to identify potential partners for new business development.

Business enablement and Project management

• Developing action-oriented initiatives and plans in consultation with business leaders and management team with clearly defined KPIs and business outcomes.
• Support framework and methodology to develop Go-to-market plan, run pipeline development initiatives along with key business leaders.
• Planning and driving implementation actions, together with relevant functions to enable regulatory, legal entity, policy, and procedural changes.
• Stakeholder management and engagement approach to facilitate the design and delivery of digital initiatives.
• Appropriately manages the risks that may arise from Digital projects to the Bank and to the stakeholders supported.

Job Requirements

Business and Technical Requirements

• at least 10 years of professional experience in a relevant capacity
• at least 8 years of banking and digital experience is desired
• Agile project management experience

Characteristics Experience, & Degree

• Minimum bachelor’s degree. MBA degree will be a plus
• Strong strategic thinking, use of data and logic to backup decisions and improve understanding.
• Entrepreneurial and ability to work autonomously and take ownership.
• Ability to work with senior stakeholders.
• Effective cross-functional collaborator.
• Able to frame an issue or opportunity from first principles.
• Flexibility & adaptability to adjust priorities according to changes in business needs.

Job Description:

• Responsible for monitoring servers, systems, and networks in an environment requiring 24 X 7 X 365 uptime.
• Manage all monitoring, alerts, and escalated calls, and handle help desk tickets to ensure service level agreements are met.
• Provide mentorship and guidance to new staff and junior engineers.
• Adhere to established Standard Operating Procedures (SOP) in response to system alerts and routine tasks with consistent accuracy. Tasks include Data Centre walkthroughs, checking current job statuses, updating tickets, escorting vendors for hardware replacement, etc.
• Demonstrate initiative and provide feedback on existing processes and procedures, and contribute ideas for ongoing improvements. Review documentation continuously using experience with the system.
• Collaborate with stakeholders on system on-boarding/off-boarding. Assist in deploying, managing, and testing tools and systems for health monitoring.
• Be flexible in work schedules, potentially working odd shifts to cover colleagues' absences on occasion.

Job Requirements:

• Diploma / Degree in IT / Computer Engineering or equivalent
• ITIL Foundation V4 is preferred
• Detail-oriented and proficient in troubleshooting.
• Excellent written and verbal communication skills. Capable of preparing and delivering presentations/briefings to stakeholders.
• Experienced with monitoring tools and service desk systems. Certification in IT Service Management (ITSM) and IT Operations Management (ITOM) preferred.
• Ability to work and communicate effectively in a team environment.
• Comfortable in a fast-paced environment, handling multiple platforms simultaneously.
• Punctual and dependable.

HOW TO APPLY:

Interested applicants please send your latest resume to ref37(at)trustrecruit.com.sg or click on “Apply Now” and provide the below details in your resume.

Current salary (breakdown)

Expected salary

Notice period

Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Jayden Ong

EA Personnel Reg No: R24119451

Company information

Registration No.

201935022Z

EA No.

19C9950

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JOB DESCRIPTION:

• 5 day work week
• Basic salary + High Incentive
• AWS
• Staff discount, voucher and monthly redeemable treatment

RESPONSIBILITIES:

• Assist in calling and follow up of daily new Leads (Warm Leads)
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry
• Ensure all activities are conducted in line to the quality standard
• Assist on any ad-hoc tasks as required

REQUIREMENTS:

• Must be able to work retail hours and on weekends and public holidays
• Customer service oriented, Positive and highly motivated individuals.
• Target driven and possess can-do attitude
• Excellent communication skill
• Well-groomed, good interpersonal skills and confident
• Experience in relevant field will be an added advantage

Position: Customer Service Officer

Salary: $2500 - $ 3000 + AWS + VB

Location: Central Region

Working Hour: Shift Work

Responsibilities

• Manning of the officer tower reception counters and retail mall information counters including basic operations of systems e.g. office turnstile, BI CRM.
• To assist and support shoppers’ needs and requests at the customer service counter.
• Ensure all CX related reports are accurately recorded – inventory, redemption transactions, shift reports, lost & found, enquiries log.
• Resolve receipt dispute issues by liaising with merchant and shoppers.
• Respond to Live Chat and online enquiries, including feedback related to general enquiries and points accreditation.
• Engage shoppers during counter visits on the loyalty program.
• Respond to in-bound casual leasing enquiries for atrium space through online platforms.
• Follow up on leasing leads for pushcart and vending machines.

Requirement

• Possess a Diploma or equivalent.
• Minimum 2 years’ experience in relevant customer service role.
• Positive attitude, pleasant personality and a team player.
• Able to work in fast paced environment and has passion for service.
• Able to perform shift and willing to work on weekends and Public Holidays.

Penny Ong
Dynamic Human Capital Pte Ltd
Registration No: R23119168
License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Working Environment: -

- Flexible working hours.

- Free refreshments in the office.

Responsibilities:

- Communicate with customers and overseas offices and keep the customer informed on shipment status

- Prepare quotations and submit to customers

- Understand customer requirements

- Follow standard operating procedures

- Achieve a positive success rate of quotations submitted

- Handle cross trades

- Develop customers / gain new customers

- Calling of customers for customer maintenance and reporting in the CRM system

- Cooperate with the operations department to ensure that customer expectations are fulfilled by operations

Requirements:

- Positive attitude and customer service minded

- Minimum 3 years of experience in the freight forwarding industry within customer service areas, preferably with food & beverage exposure

- Good knowledge in Microsoft Office (Word, Excel, PowerPoint) and Windows

- Driven to grow the business for the company

- Good teamwork

- Training will be provided

Location: Bras Basah (walkable distance from Dhoby Ghaut/ Bencoolen MRT)

Work hours: Monday to Friday, 9am to 6pm

Responsibilities:

Process support:

• Read, understand and analyze HR process as per the business rules as a subject matter expert.
• Execute the process accurately and timely as a hands on processor.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal initiatives related to Process.
• Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Team support:

• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each others' responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities.
• Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.

Requirements:

• Diploma/Degree holder
• At least 3 years of professional experience in HRSSC or HR Operations
• Mandarin speaking to liaise with Chinese counterparts

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Assume a challenging and rewarding role in driving infrastructure excellence at an iconic organization. Your unique talent and skills will enable you to make a lasting impact.

As an Infrastructure Engineer I, Application Support at JPMorgan Chase within the Infrastructure Platforms, Identity & Access Management team, you apply baseline technical knowledge to assignments aligned to you. The assignments may consist of parts of a single technical area, application, software, or technical methodology within the infrastructure engineering discipline.

Job responsibilities:

• Takes detailed directions from team leaders to analyze data and systems and conduct problem solving

• Supports discussions with team and peers on technical matters relating to platforms, servers, and networks

• Uses JPMorgan Chase practices, procedures, and operating standards to guide decisions with regular oversight

• Considers baseline upstream/downstream system and technical implications

• Tackles routine technical tasks and issues such as collecting, analyzing, and monitoring data in test and production

• Adds to team culture of diversity, equity, inclusion, and respect

• Develops solution to automate manual & operational task

• Contributes to root cause analysis and post-mortem to identify and eliminate gaps and improve service

• Manages the availability, performance, incident & change management

• Engages with the engineering team throughout the product/application life cycle to help build for reliability

Required qualifications, capabilities, and skills:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related disciplines

• Minimum 1 year of experience in a support and/or development role

• Baseline knowledge of hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling and resilience performance assessments

• Ability to execute basic solution design, development, and technical troubleshooting

• Ability to articulate technical and non-technical information and understand when to escalate issues

• Basic knowledge of one specific infrastructure technology and basic programming languages (e.g., Scripting, Python, etc.)

• Basic knowledge of cloud infrastructure

• Interest about modern technologies and familiarity with industry-wide technology trends and best practices

• Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

• Experience with Public Cloud offering related to compute, storage, networking, messaging, automation (CloudFormation, Terraform, etc.) and data

• Ability to provide occasional weekend support as part of the shift rotation (part of the global team who provide 24x7x365 coverage)

Preferred qualifications, capabilities, and skills:

• Experience with Agile and full software development life cycle disciplines

• Experience with CI/CD pipeline and testing framework

• Familiarity with AWS Cloud

• Experience with Application support activities in Monitoring and troubleshooting the issues

• Experience with Infrastructure activities like application setup and maintain across multiple datacenters

• Experience with system administration in Linux and/or Windows platforms

• Experience supporting End-User issues via ticketing systems (e.g., ServiceNow, Jira)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=8b2cbf0f1e84801fb6e22ca1fa67eefc

Customer Service Logistics Executive (Luxury Retail)

About the company:

renowned luxury brand known for its exceptional craftsmanship and innovation in producing high-end timepieces

Job Summary:

Coordinate and enhance logistical processes, inventory management, and repair administration to optimize efficiency and compliance

Job Scope:

• Streamline logistics distribution processes for increased efficiency and reduced time consumption.
• Support the Service Center by managing inventory, verifying delivery documents, overseeing spare parts conditions and quantities, preparing picking lists, conducting cycle counting, and handling order fulfillment.
• Assist Admin Supervisor in repair administration duties, including managing repair files in ERP and generating reports for data analysis.
• Implement modifications in processes and products.
• Contribute to continuous improvement in product quality and work environment.
• Efficiently handle shipment and receipt of goods to and from the entity.
• Monitor shipping validity dates, debits, duties, and tariffs, ensuring compliance with import and export regulations.
• Communicate issues and provide feedback to superiors for enhanced productivity.

Requirement:

• Min 2-5 years of experience in logistics coordination, inventory management, or a similar role.
• Proficiency in using WMS & ERP systems, Microsoft Office Suite, and other relevant logistics software.
• Familiarity with import and export regulations, duties, tariffs, and the ability to ensure compliance with government institutions.

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

Job Description

Are you a dynamic and passionate individual who thrives on creating extraordinary customer experiences? We are seeking a highly motivated and experienced Customer Experience Executive to help shape our organisation’s customer-centric culture and champion efforts to make every customer interaction unforgettable and positively impactful!

Responsibilities

• Study and map as-is customer experiences, interactions, and touchpoints to gain a comprehensive understanding of the existing customer journeys
• Identify pain points and opportunities for improvement and recommend strategic solutions to enhance overall experience
• Understand customer needs and adopt a pro-active approach to maintain and build positive experiences
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, and drive data-driven decision making
• Implement service quality standards and processes, monitor performance and drive continuous improvement initiatives
• Collaborate with Technology & Data team to identify and implement customer-centric technologies and tools that enhance the customer experience
• Collaborate with cross-functional teams to drive implementation of improvement initiatives and address potential challenges and resistance to change that may arise during the implementation
• Assist in developing and delivering training programmes to empower employees across the organisation to deliver exceptional customer service
• Analyse training effectiveness through performance metrics, customer feedback, and service quality evaluations
• Proactively address customer issues and concerns by ensuring timely and satisfactory resolution
• Propose innovative ideas and strategies to adapt to changing customer preferences and needs
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Stay current with industry trends and best practices in customer experience management
• Support and execute any ad-hoc duties and projects as assigned or required

Requirements

• Diploma/Bachelor’s degree in any field or equivalent
• Minimum 3 years of experience in customer experience design and journey mapping or related role, preferably with a track record of implementing successful customer experience strategies
• Customer-centric mindset with a passion for delivering exceptional experiences
• Excellent communication skills, both written and verbal, and possess effective leadership and influencing skills to collaborate and build cross-functional relationships
• Strong organisational skills and the ability to manage multiple projects simultaneously
• Proficient in Microsoft Office and customer experience software applications (e.g. Freshdesk, PowerBI)
• Ability to work in a fast-paced, deadline-driven environment with a high accuracy and attention to detail
• Excellent problem-solving skills, critical thinking and analytical skills, with the ability to analyse complex data and extract actionable insights
• Proactive, self-motivated and keen learner with the ability to work well in a team or independently
• Adaptable to changes in a highly dynamic work environment

Working Arrangement

Mon to Fri: 830am – 6pm

Salary

$2600 to $3800

Location

National Stadium (Stadium MRT)

Benefits

18 days AL

AWS + Bonus

HP Allowance

Flexible Allowance

PROPERTY MANAGEMENT EXECUTIVE (Facilities Management & Building Service / Up to $4000)

Interested applicants can send your resume to 8739 9469 Janie / [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Working Location: North / Northeast area
• Office: Ang Mo Kio
• Working days: 5.25 days // 8.30am to 5.30pm + OT, Sat: 8.30am to 1pm + OT
• Basic: $2500 to $4000 (depends on experience)

Job scope:

You will work closely with the Property Manager to provide excellent support to estate residents in executing daily estate inspections to ensure high quality standard of horticultural, maintenance and implement improvement works. In addition, you would need to manage and attend to residents/tenants’ feedback as well arrears cases.

Requirements:

• Min Diploma in Real Estate/Facilities Management/Building Services, Mechanical or Electrical Engineering or equivalent
• Able to work under pressure and work beyond normal working hours and on weekends/public holidays.

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description:

• Delivers excellent customer service to all customers and maintains a calm presence in a fast-paced challenging environment
• Provides quality beverages and food products while following health, safety and sanitation guidelines
• Follows operational policies and procedures, including those for cash handling, and maintains cleanliness of the store
• Ability to work in a fast paced and high pressure environment

Requirements:

• Experience in F&B industry will be an advantage. Candidates with no experience but are passionate in F&B are welcome as training will be provided
• Possess an Outgoing and Bubbly personality
• To be able to create a warm and friendly atmosphere with a high level of energy and spirit
• With a great service mindset and able to take feedback positively
• Must be able to communicate and read well in English
• Must be able to work a flexible schedule including shifts, weekends and public holidays
• Able to start work immediately will be an advantage

ATTRACTIVE BENEFITS!

5 DAY WORK WEEK!

Pls send your resume to [email protected] to apply

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

• Salary Range: S$4,200.00 - S$5,000.00
• Working Days: 5 Days
• Working Hours: 9am - 6pm
• Work Location: International Business Park (Near By Jurong East MRT)

Responsibilities:

• Being First Tier IT support for Singapore and Malaysia, and as a backup to other members in Global ITC Team
• Daily helpdesk on call for all pc problem of hardware & software.
• Daily maintenance IT devices
• According to department head directives, manage implementation of projects, time and communications

Requirements:

• First contact point for consulting and support of all IT-topics
• Procurement, configuration and administration of hardware and software
• Training and knowledge transfer of IT topics for employees (and external customers)
• Participation in implementing strategic goals and projects
• Digitalization and optimization of processes in cooperation with other departments
• Tech leadership role in matters concerning IT
• Responsibility for measuring and improving the IT-service quality
• Implementing IT-guidelines and procedures
• Manage an inventory of all IT hardware assets
• Support of customer interfaces (EDI, API, eLogistics) as well as customer support in cooperation with other departments

Requirements:

• Diploma holder in Information Technology; or equivalent
• Knowledge for Citrix, Lotus Notes, M365, Cisco Routers, Switches, Microsoft suite of softwares
• More than 3 years IT experience

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

A unique opportunity for you to become a part of the world’s leading shipbrokers, Lightship Chartering. You will work proactively with brokers, charterers, shipowners to facilitate the negotiation, fixing and completion of contracts. This is a supportive role to the Broking team to assist in the servicing of client’s accounts and to make sure broker’s requests are implemented.

Your responsibilities include:

- Conduct cost monitoring and performance analysis

- Perform sea-time/port-time analysis and manage claims received

- Manage and maintain vessel, port, product information/database

- Communicate with the charterer/owner for fixtures which have been confirmed to facilitate adherence to time bars

- Provide any ad hoc support to the broking team when required

Requirements:

- Good interpersonal and networking skills

- Able to work as a team and independently

- Attentive to details

- Good grasp of Excel and Word

- Minimum 5 “O” level passes with a good pass in English

- Fresh graduates may apply

Remuneration:

- $2500 - $5000

- Medical insurance cover

Role Overview:

Marine Service Engineers install, commission and repair the company’s full range of commercial products (Singapore, Southeast Asia and Worldwide). Promote the Service Organisation in SG. Provide technical support to internal and external customers.

• To perform service in Singapore and Southeast Asia, and when required worldwide, including troubleshooting, spare parts identification, repairs and maintenance of all equipment that Company sold to the ships.
• Write Service Report accurately and professionally in IFS MWO.
• To perform Supervision of Installation and Commissioning for new build ships where applicable.
• To take reasonable care for their own health and safety and that of other persons around you.
• Participate in Technical Training programs.
• Keep updated with all the Company new instructions on technical instructions, product changes, manuals etc.
• As required, provide global technical support to customers and/or other engineers.
• To support service control and other engineers with technical issues.
• To support the Service Agent network.
• To be aware of and comply with company standards of conduct and all relevant statutory requirements.
• To carry out any other reasonable management requests.
• To create and communicate process for any duty for which job holder is ensuring involvement from all.
• To be aware of and comply with Company Standards of Conduct and all relevant statutory requirements.
• To carry out any other reasonable management request

Required Skills:

• Minimum Electronics and Computer Diploma or equivalent.
• Experience of practical fault-finding on complex electronic equipments and systems.
• PC configuration experience with networking and IT skills.
• Ability to work at height or in confined spaces.
• Ability to work outdoors in all weathers.
• Ability to work away from home, weekends and overtime, often at short notice.
• Ability to work effectively on their own or as part of a team.
• A flexible and motivated work ethic.
• Ability to take the lead on projects and installations including planning and costing.
• Good communication skills internally and externally
• Personal background which will allow granting of SC clearance for military contracts- where applicable.
• Good English language – oral, reading and writing.
• Able to work in full English environment both internally and externally.

Highly Desirable:

• Experience in a marine electronics environment.
• Knowledge of computer hardware and network systems.
• Exposure to a wide variety of industry standards e.g. Navigation network system, Modbus, Control Logix, Ethernet.
• Installation/Repair/Service of navigation systems.
• GMDSS General Operators Certificate. Annual Radio Surveys for Class Societies.
• Driving Licence

Acquirable:

• In depth knowledge of operation of marine radars, gyros, autopilot, automation, VDR etc.
• Offshore Survival Certificate (rig work), CONDO training for deployed warship support.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Come join us to express your Andaz as Captain – Event Service if the following describes you.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. You will assist the Event Service Manager in ensuring that the banquet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

Your Profile

• Certificate in Hospitality or Tourism Management.
• Minimum 1 year work experience in hotel operations preferably in the Events or Banquet Department.
• Good problem solving, customer service, communications and interpersonal skills are a must.
• A can-do attitude.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Handling inbound and outbound calls, including verification of New Business cases
• Taking call back requests during peak hours
• Managing outgoing mails, ensuring timely hand over to mailroom
• Supporting the CSEs in other admin duties

Requirements:

• Excellent customer service and communication skills, including call handling
• Good listening skills
• Working hours: Mon-Fri 9am - 6pm
• Office location: Shenton Way

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599