Key Responsibilities:-

You play a vital role in creating a memorable experience for all our passengers. As a Customer Service Officer, you will lead a team performing different roles such as check-in, greeting passengers upon their arrival and ensuring a smooth departure process.

Key Requirements:-

• Possess at least 2 GCE A level credits or a diploma in any discipline from a local polytechnic
• At least 1 -2 years of work experience in a customer service / hotel / lounge related industry
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Dynamic individual with service aptitude and willingness to go the extra mile

**Joining Bonus up to $5000

Do check with us the terms and conditions

• Provide IT technical support and troubleshooting of hardware, software, and networking issues for various users.
• To keep the software up to-date and responsive to the changing needs of each department.
• Establish, implement, and review IT policies, IT asset (hard and software) lifecycle policies, and standard and processes relating to the use, preservation and recovery of information assets to ensure proper usage, compliance and security
• Coordinate with vendors for provision of end-user support and escalate to vendor for desktop/laptop hardware repairs or software troubleshooting
• Develop and maintain installation and configuration procedures and system standards
• Set up AV/video conferencing prior to general meetings
• Perform inventory management and health check of software licenses, hardware, and other IT peripherals
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications
• Design and conduct IT user training on systems under the IT Department's purview
• To ensure that all computer systems provide uninterrupted service especially to Operations user through timely IT support.
• To ensure that back-up data stored in an off-site location is regularly updated.

• Provide printer equipment demonstration, installation and technical support to customers and sales team
• Provide phone and on-site support, maintenance and servicing, trouble-shoot and repair of printer equipment and its supplied software
• Conduct regularly onsite equipment maintenance and servicing for members
• Develop training materials and conduct printer and software training to both external and internal customers
• Provide printing service support to customers and sales team
• Provide administrative support to ensure proper filing of service records

Job Description:

• Oversee building and data centre facilities : recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Oversee new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Job Requirements:

• Diploma/ Degree in Building/ Facility Management or any other related field with minimum 1-2 years of relevant working experience
• Must possess broad-based knowledge and skills in the areas of building technology, mechanical and electrical services and facilities management
• Must possess relevant experience in Data Centre facility management and vendor management
• Good interpersonal communication skills
• Project management is preferred
• Good ability to multi-task and job tracking skill

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

As a licensed moneylender, our main business product is money itself. We mainly deal with personal and business loans from clients, and coming up with a suitable repayment plan for every customer. You will be joining as a CSO who will be responsible for mainly:

Responsibilities:

1. Building relations with customer (interviewing them, post-sales service)

2. Liaising with RMs and come up with a suitable repayment plan

3. Screening of applicants (credit and financial evaluations)

4. Other adhoc tasks (briefings, meetings, etc)

Remuneration Package:

Salary: Basic + Commission ($3,000 - $4,000/month)

Leave: Up to 60 days (encashment option avail)

Benefits: Medical and Dental provided

Requirements:

- Candidate must possess at least a GCE “O” level certificate.

- No experience required, training provided.

- English and Chinese proficiency (verbal and written).

Locations:

Tanjong Pagar MRT, Lavender MRT, Nicoll Highway MRT

Core Key Responsibilities

•Investigate production issues, respond based on production defect severity SLAs

•Manage and respond to users on timely manner.

•Log incident ticket for production issues and user queries

•Follow up on defect and incident closure and meet incident closure KPI

•Make sure system availability as per respective agreed SLA

•Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

•Provide support for annual Disaster Recovery (DR) exercise for supported applications

•Provide support to System Engineers on server level patches / upgrade as and when applicable

•Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

•Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

•Ensure application incident & task documentation is properly updated for each production release

•Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

•Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

•Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

•Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

•Prior hands-on production support experience of OPEN Systems/AS4000

•Good support knowledge in either one of the retail or wholesale payment or customer information systems

•Willing to work in onsite shift-support model [24*7]

•Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

•Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation

•Strong written, oral communication skills and able to manage user

•Ability to easily adopt to any technology / environment

•2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

•Be able to work in fast paced and high-pressure working environment

•Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Mon to Fri office hours

hybird work arrangement, 3 day office, 2 days WFH. 3k, max 3.2k + 1 month completion bonus

1) After-Sales Services

• · Correspond with clients by phone, email or facsimile for projects and other related matters.
• · Key contact window for client’s procurement group for spare parts and supervisor requirement.
• · Work as an overall account manager for the assigned client/s.
• · Review commercial contract terms & conditions
• · Prepare quotes and PO, both technical and commercial.
• · Responsible for following the rules assigned for determining margin and other considerations.
• · Be proactive in liaising with customers/vendors, procurement and engineering department to prepare quotations, etc. for after-sales services.
• · Arrange & attend meetings with in-house engineers, sales persons, etc.
• · Coordinating with client & accounts team for timely preparing and processing of invoices. Responsible for tacking invoices and timely payments.
• · Timely reporting of business activities and sales forecast to business group.

2) Data Management

• · Record keeping of all the technical communication, history of equipment, Changes & upgrades
• · Enter data and maintain project records and files
• (Mainly in electronic copy, including hard copy)

3) Administrative Support

• · Support group leaders for carrying out administrative jobs, such as record keeping, taking notes and providing MOM, arranging for travels etc.

Min Diploma and above

No experience needed as training will be provided.

Interested candidates, please email your resume to [email protected]

Jonathan Lim Jia Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Job Description:

• Plan and manage inspection program
• Oversee the management of Term Contractors i.e. Conservancy contractors, Security guards and Car Park Operators
• Preparation of ad-hoc reports required by the Agency
• Oversee the Process of Addition & Alteration works applications
• Maintain contactable after office hours
• Oversee and manage all the maintenance and ensure rectification of defects
• Oversee the management and ensure turfing & horticultural works and Pest Control inspection
• Issue works orders when necessary
• Attend to complaints by tenants and liaise with term contractors for repair works
• Oversee the management to Conduct regular inspections of the Property to ensure compliance with the terms of the tenancy/license and to enforce against breaches.
• Oversee the management of daily inspections of the Property to ensure that there are no illegal activities, including but not limited to illegal hawking, illegal occupation of premises, and gambling.
• Oversee the management of inspections to ensure no illegal occupation or misuse of vacant units.
• Oversee the management Conduct regular inspections of the Property on the cleanliness and ensure upkeep of general housekeeping of the site.
• Prepare specifications for quotations.
• Update promptly and ensure proper closure of cases on CMMS
• Monitor Key Performance Indicator
• Ensure compliance to all Service Level Agreement
• Oversee on the tenancy management for the property
• Any other duties assign by the Agency

Job Requirements:

• Estate/Facilities Management or other relevant fields from a recognized tertiary establishment with minimum 8 years relevant working experience in providing facilities management services.
• Good knowledge in Building Maintenance, Property Management and Mechanical/Electrical system.

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Address: Tuas West (P/U from Jurong East MRT & Choa Chu Kang MRT at 7am)

Working hours: 8:00am to 5:15pm (Mondays to Fridays)

Job Responsibilities

• Acquiring and developing product, Company and industry knowledge by self-tuition, and attending training courses that are identified.
• Assisting in developing sales opportunities and maintaining a high Company profile.
• Processing and managing sales orders.
• Generate sales order schedules from templates when required by customer.
• Maintaining regular and frequent contact with customers by Outside Sales.
• Promoting and providing continuous and effective after-sales support.
• Liaising with other departments with regard to pertinent day to day operations and orders in hand.
• This will include progress reporting, monitoring of shipping / logistics, preparation and expediting of sales orders, shipping instructions, and invoicing.
• Generating request documentation for procedures and service manuals, and liaising with service department and customers to ensure correct and timely availability of manuals / procedures.
• Sourcing drawings, technical information, and data as required.
• Liaising with Aftermarket on customer requirements for customer property or rental tools.
• Participating in production meetings sales order review meetings.

Job Requirements

• Diploma in Business or Technical discipline
• Intermediate knowledge in reading and interpretation of drawings (technical and mechanical)
• Intermediate knowledge of offshore operation.
• General understanding of Core products including Subsea Wellhead Systems, Conductor and Casing Connectors Joints, Mudline Equipment and Rental Tooling.
• 3-5 years experience in the Manufacturing sector

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599

Working Hours

Monday - Friday: Office Hours

Job Scope

• Create individualized care plan to maintain health and reduce/address crisis while supporting families and caregivers
• Assist in activities of daily living
• Nasogastic tube insertion
• Catheter management
• Wound care

Requirement

• Min Dip/Deg in Nursing
• Valid SNB + BCLS
• Min 3 years of related exp would be preferred
• Able to work independently as well as in a mulitdisciplinary team
• Advanced Diploma in Palliative nursing/Gerontology would be an advantage!

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

Recruiter's Ref Code: #HRY

Position Applied: Homecare SN

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Description & Requirements

• Valid Class 4 Driving License and Bus Vocational License
• Keen interest to learn and use digital tools and technology
• Experience in customer service will be advantageous
• Positive working attitude
• Able to keep bus clean daily
• Basic vehicle maintanance acknowleadge
• At least 3 years expierence in driving 40 seater and above bus

Requirements:

· Class 4 driving licence holders welcomed to join

· SENIOR workers welcomed

· Punctual, hardworking and independent

· Vocational license is the must

· Able to start work immediately or within short notice period

Role: Customer Admin Officer

Duration: 12 months contract - renewable based on demand

Location: Pasir Panjang, Singapore

· Update of Payment Status of credit card, PayNow payments into the system.

· Study financial details in supporting documents

· Verify financial details against supporting documents

· Amend incorrect financial details and update passed status

· Verify financial grading and process GSR details for approval

· Educate applicants on achieving the desired grading

· Advise applicant on submission of GSR online

· Report and liaise with GeBIZ Service Centre on system encountered problem for prompt resolution.

· Contact, email and follow up with applicant on submission of supporting document and payment

· Track all GSR applications, timely till closure as per SLA

· Collate daily, weekly and monthly statistics for reporting to Ministry of Finance.

Responsibilities

• Assist team in IT planning and procurement
• Coordinate with equipment vendors and 3rd part suppliers
• Provide users with hardware/software support including network, Server and PC troubleshooting.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The
• infrastructure covers office equipment like personal computers, network, servers, printers.
• Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
• Manages IT infrastructure related projects and services.
• Overall responsible for, procure and maintain inventory of the necessary hardware
• Escalation point for IT operations matters, pertaining to system, network and voice services
• Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
• Responsible for the stable operation of the in-house computer software systems and network connections.
• Other responsibilities / special projects will be assigned as required

Requirements

• Minimum Qualifications Higher Nitec in Computer Science/Infocommunication/Internetworking or related disciplines
• At least 1 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system
• In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
• Linux, Mac and Windows Admin skills.
• Knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
• Admin experience in Office365, LDAP, Active Directory, AzureAD
• Experience with various open-source monitoring tools
• Excellent troubleshooting, problem-solving and analytical skills.
• Good communication skills
• Teamworking skills
• Willing to learn attitude
• 1 year contract (convertible to perm)

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency Borders™
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace

Salary: up to $2800
Working Days & Hours: Mon-Fri Office Hours

Location: Lakeside

Job Description:
Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward

• Provide directions and assistance to all internal and external customers by handling their requests and inquiries
• Manning of triage:
  • Exchange access cards for visitors (Next-of-kins, vendors, etc)
  • Register new visitors, staff on Visitor Management System (VMS)
  • Supervise ART swabbing, when required
• Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry
• Co-ordinate and handle mail distribution, the flow of faxes, and courier services
• Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
• Handling and receiving of delivery/parcels from vendors
• Monitor QuestLab collection of samples for testing
• Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
• Support the appointment booking for NOK visits
• Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms
• Inform Housekeeping to clean up the meeting room after the event
• Update the staff phone directory if there are changes
• Upkeep of photocopy machine including calling vendor/ IT for repairs
• Assist with resident’s pre-admission (pack welcome basket), admission & discharge process
• Arrange pickup timings for TCUs and liaise with Nursing on any special/ Adhoc arrangement
• Prepare weekly and monthly reports for transportation requests and visitation.
• Upkeep pantry and office supplies (e.g. copier paper, letterhead, envelopes, toner, stationeries) and requisite replenishment
• Upkeep and requisite dormitory supplies (e.g. shoe rack, uniform, ironing board/iron, bedsheet, towel, blanket, pillow, pail, clothes hanger)
• Any other duties as assigned

Job Requirements: Min GCE O Level / Diploma in any course w min 2 yrs of relevant experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

The Opportunity

• Opportunity to work with an Established Hospital! Providing user support on new clinical systems for the medical staff, training will be provided
• 5 days office hour (On call support duty and shift hours support base on rostering)
• No experience is welcome to apply, strong passion in healthcare industry

Job Description:

• Provide clinical support for clinical systems
• Provide both on-site and off-site clinical support to the end-users
• Assist users through the problem-solving process
• Participate in testing clinical systems for implementation
• Gather feedbacks to improve the clinical systems
• Conduct and facilitate users training session
• Provide 24 x 7 on-call application support to users (Only during system implementation stage)

The Talent:

• Nitec or Diploma in a healthcare discipline (nursing, allied health, medicine)
• Min 1-year continuous clinical experience in any healthcare organization
• Customer service experience will be added advantage
• Candidate with prior experience in healthcare or hospital environment is a plus!

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Job scope:

- Handle inquiries through various channels, addressing customer needs promptly.

- Maintain good relationships with the customers

- Entering customers’ profile into the computer

- Work closely with operations team and handling documentation

- Provide excellent customer service, address issues promptly, and assist in process improvement tasks.

- Any other duties assigned by Membership Manager

Requirement :

- Customer service experience

- Basic computer and Microsoft Office knowledge

- Entry level are welcome to apply

*Position and salary offered will commensurate with experience, skills and interview outcome.

Interested candidates, please send/email your detailed resume, stating qualifications, experience, current and expected salaries, together with a recent photograph via email to [email protected]

Job Description:

• Attend to customer enquiries, feedback and complaints via phone, email or in-person
• Check and monitor CCTVs for discrepancies, system issues and incidents
• Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams
• Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
• Perform investigations and process refunds for customers
• Perform administrative tasks related to customers data such as service reports
• Monitor and track manpower deployment for Operations and Technical teams

Job Requirements:

• At least GCE ‘O’ Levels or equivalent
• 2 years of working experience in the customer service or Control Centre roles is preferred
• Excellent customer service and communication skills
• Proficient in Microsoft Office tools (Excel and Word)

Interested applicants please apply through this link:

https://eleave.cbm.com.sg/TimeSolution/Recruit/JobListing.aspx

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Administrative & Operations Assistant | Import and Export Shipping | Logistic Support | Orchard

• Salary: $2000 - $2600
• Working Location: Ngee Ann City Tower, Orchard
• Working Hour: Monday - Friday (8.30am - 5.30pm)

Job Description:
General administrative duties

• General upkeep of the office.
• Requisition of office equipment and supplies.Manage and order office stationaries & pantry supplies.
  Liaise with suppliers on printing of name cards and letterheads, office equipment, office broadband, etc.
  
• Data-entry, general filing, scanning & photocopying.
• Run errands - banks, etc.
• Perform ad-hoc duties as and when required.

Operations duties

• Preparations of Import and Export shipping documents
• Coordinating between suppliers, vendors and customers.

Job Requirements:

• At least 1 year of relevant experience

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Description:

• Ensure completion of screening, assessment, anticipatory guidance and psychoeducation for mother-child dyads according to milestones
• Assist in care management and cross-referrals to specialists through dedicated protocols, based on mother and child profile and needs.
• Maintain a record of mother-child dyads/parents recruited in ChAMPION program and other data collation accurately on a timely basis.
• Work with Family Nexus care coordinators to assist with arrangement of appointments as required.
• Work cohesively with Research Assistants in data collection and surveys.
• Any other responsibilities as assigned by the Reporting Officer

Requirements

• Diploma with qualification in Health Promotion or Sciences will have an added advantage
• 1-2 years of relevant experience
• Proficient in MS Office applications
• Able to work 5.5 days workweek

KEY RESPONSIBILITIES

· Provide second-level technical support for datacenter and building networks, including WAN and LAN environments.

· Manage and maintain firewall systems, ensuring security policies and configurations are up to date.

· Troubleshoot and resolve issues related to various network devices, such as routers, switches, and load balancers.

· Collaborate with cross-functional teams to implement network changes and upgrades.

· Monitor network performance and security, identifying and addressing potential vulnerabilities and risks.

· Participate in the design and implementation of network solutions, ensuring scalability and reliability.

· Document network configurations, changes, and incidents according to standard procedures.

· Contribute to the continuous improvement of network support processes and best practices.

WHAT WE ARE LOOKING FOR:

· Proven experience in a network support role, with a strong focus on datacenter and building networks.

· In-depth knowledge of firewall management and experience with firewall technologies, including Checkpoint and Palo Alto.

· Proficiency in supporting a variety of network devices, including Cisco routers and switches.

· Familiarity with WAN and LAN technologies, including routing protocols and network segmentation.

· Strong troubleshooting and analytical skills, with the ability to diagnose and resolve complex network issues.

· Relevant certifications in network technologies, such as CCNA, CCNP, Check Point Certified Systems Administrator (CCSA), and Palo Alto Networks Certified Network Security Engineer (PCNSE), are advantageous.

EA License No. - 14C6941

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Department.

RESPONSIBILITIES:

• Ensure accurate and timely data entry into our operating system.
• Ensure a smooth and timely process flow regarding the air Import Department.
• Accurate and timely data entry into the operational system.
• Track and trace all air Import files and report the status/updates internally and to the customers.
• Ensure that customer’s freight is delivered on a timely basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.
• Consistently work on maintaining good understanding, communication, and relationship with our customers, airlines, trucking companies, and others.
• To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations.
• Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
• Ensure all customers' standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).
• Meet KPI standards, as per the company’s procedures/customs requirements.
• Timely response to emails from customers, suppliers, carriers, and our internal network.

REQUIREMENTS:

• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• With at least 2 years experience;
• Pro-active and strong organizational skills;
• Good computer skills (Excel, Word, PPP, and Outlook);
• Able to work on half-day Saturday.
• Will be assigned to Changi Airfreight Centre

WHAT WE OFFER:

• Staff Health Benefits
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

1) Dental Assisting

Providing assistance in all forms of dental procedures to the dental surgeon(s)on duty
Washing, sterilizing and storing of dental instruments and equipment
Taking X-rays for patients assessment and treatment planning
Maintaining the cleanliness and neatness of treatment rooms at all times
Maintaining the cleanliness of dental instruments and equipment
Checking and topping up of dental material stocks
Ad hoc duties as assigned by Doctors

2) Counter Reception

Attends to all patients’ enquiries for appointments and/or walk-in treatment
Patient registration; Discharges patients by dispensing medications (or as required), collecting payments accurately, issuing of MC and/or receipts and scheduling patient for subsequent appointments
Drafts claims for CHAS treatments;-Submits insurance dental claims whenever required
Records and files documents in accordance with the clinic’s Standard Operation Procedures (SOPs)
Keys in sales of dental products in Clinic Management software; Sends, track sand receives laboratory cases;
Calls patients to remind them of their subsequent appointment with the clinic whenever required
Ensures accurate translation of doctors’ schedule into the Clinic Management software
Maintains the cleanliness and neatness of the clinic

Gentle Smile Dental Studio - Dental Practice located in Millenia Walk, beside Promenade MRT.

Job Descriptions

• Provide high level of service to potential patients and patients, ensuring that they are treated in a manner that provides reassurance and comfort
• Complete front office duties such as managing patient relations, registering patients, scheduling appointments, providing dental information to patients, handling phone/email enquiries, dispensing medication, explaining fees and payment methods, collecting payment from patients, assisting with insurance/Medisave/CHAS/PG claims, keeping track of receipts etc
• Perform general administrative duties and any other ad-hoc duties
• Prepare treatment room by stocking dental materials and ensuring equipment are well maintained
• Maintaining the clinic cleanliness and hygiene to a high standard and ensuring sterilisation of instruments
• Assist in ad hoc administrative works.

Jobs requirements

• Candidates must possess at least Secondary School Certificate/ "O" Level in any field.
• Good communication and interpersonal skills.
• 5.5 days work week. (Mon-Fri 9-6pm, Sat 9-1pm)
• IT literate (to use clinic software and email)
• Relevant working experience in dental industry is an added advantage

Attractive incentive tied to profit.

Job Description:

• To provide general practice (GP) medical services including conducting medical examinations, diagnosis, treatment and management of medical conditions;
• To conduct vaccination, health screening and health counselling;
• To work with clinic staff to manage clinic inventory (inclusive of medical drugs, vaccines and consumables);
• Being conversant with all relevant Ministry of Health (MOH) acts, rules and regulations and government orders that may be in force from time to time and ensuring full compliance by doctors and clinical staff.

Requirements:

• Fully registered with the Singapore Medical Council.
• Possess relevant clinical knowledge and skills in managing patients.
• Part-Time.
• Morning duties (Monday to Saturday: 8.30am to 12.45pm).