About the Company
Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations and were named a leader in the 2023 Magic Quadrant for Endpoint Protection Platforms by Gartner Inc.
We have the technology, and now we are looking to expand our talent! - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.
ABOUT THE ROLE
We're seeking a highly talented Customer Success Manager with a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach.
Customer Success at Cybereason drives adoption and ensures our customers become our biggest advocates. We ensure that each and every one of our customers realise the full potential of our technology. We work internally with every department to be the voice of the customer and ensure a world-class experience for our customers.
We are looking for empathetic, tech-savvy communicators who understand the critical role Cybereason plays in defending the health of our clientsā enterprises. Our Customer Success Managers are more than just post-sale relationship managers; we are looking for client partners who are able to act as the face of the Company to protect and expand our bottom line.
The successful Customer Success Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realisation. You'll leverage your deep proficiency in project management and communication to manage expectations, create air-tight feedback loops and ensure the constant maturation of our internal processes and feedback mechanisms.
If you have five years of relevant experience in Customer Success, Cybereason could be the place for you!
Day to Day
- 5+ years of experience in customer success, technical account management, project management or related customer-facing roles.
- Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
- Project management experience with all aspects of the post-sales experience, from small to enterprise-sized customers, spanning tasks from onboarding, product upgrade planning, and providing L1 support to feature training.
- Be the voice of the customer internally; bring in the right people to deliver the best service.
- Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
- Project management expertise: You approach customer support with consistent, proactive meetings/touchpoints that positively impact loyalty and revenue growth.
- Strong internal and external communication skills.
- Salesforce knowledge, metrics-driven
- Ability to travel as needed (<20%)
WHY JOIN NOW?
- Leading technology in MITRE ATT&CK Evaluations and the Gartner EPP Magic Quadrant
- Opportunity to transform a region
- Best in Best-in-breed sales training in MEDDPICC and Command of the Message
- Access to sales tools, people and processes designed to make you successful
- Great earnings potential
- New hire stock equity
- Diverse and inclusive workplace culture
More About Cybereason:
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customersā trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Donāt meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if youāre excited about this role but your past experience doesnāt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
