Job Description
As an Application Support Level 2, you will be responsible for the following:
● Manage on-boarding and decommission of applications/servers connected in IIQ Sailpoint
● Build and configure SailPoint built in schedule tasks, aggregation, correlation, provisioning rule,
workgroups and population.
● Develop and deploy new IAM services that comply with IAM procedures and information security
policies.
● Act as Level 2 technical support to level 1, analyse and troubleshoot any technical issues then raise
case and follow up to Sailpoint (Level3 Support) if needed
● Resolve day to day technical issues, including troubleshooting of Sailpoint connectivity issues in
various target applications
● Involve in projects, write test cases and work closely with the internal teams and vendors to
provide status updates on SIT, UAT and highlight any issues which may impact project timelines.
● Resolve any issues highlighted during system integration testing and user acceptance testing
● Communicate the IAM aspects of both the production support and maintenance at the technical
and functional level to maintain or resolve a technical situation.
Qualifications
● Knowledge in Linux is mandatory, Oracle DB, LDAP and Active Directory
● Able to handle and work in production systems and servers
● At least 3-4 years of programming experience in Java, XML, and/or BeanShell.
● Bachelors in Computer science or Information Technology
● At least 3-4 years of experience in CyberArk and SailPoint including experience with IdentityIQ.
● At least 3-4 years of IAM experience.
● Experience developing technical documentation (technical design documents, security architecture
diagrams, etc.)
● Proven ability to work creatively and analytically in a problem-solving environment.
● Strong collaborative skills to juggle multiple tasks within the constraints of timelines.
● Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse
technologies and techniques.
● Strong written and oral communication skills.