We are actively in pursuit of individuals who radiate self-assurance and have a strong commitment to delivering high-performance outcomes as members of our team. If you possess the capability to quickly grasp new information and demonstrate exceptional communication skills, you are a prime candidate.

This role provides flexibility in your working hours, allowing you to execute your

responsibilities

Your main duties encompass

- Organizing sales meetings with potential clients

- Delivering company updates to our existing clients

- Managing administrative tasks in collaboration with our sales services.

Given that this is a remote position with adjustable scheduling, it underscores the importance of self-reliance and discipline.

The monthly salary range falls within $3,000 to $6,000. We anticipate candidates to hold "A" Level, diploma, or degree qualifications.lities from the comfort of your home.

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is from the Retail Industry. They are looking for a IT Support Executive to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Collaborate with external vendors for maintenance and service coordination.
• Provide troubleshooting and support at levels 1 and 2 for both corporate and store users.
• Install, administer, and configure various systems, including desktops, laptops, and mobile devices.
• Assist in training, onboarding, and offboarding of staff.
• Ensure the firmware of devices such as laptops and desktops is kept up to date.
• Manage and maintain IT assets effectively.
• Develop, establish, and update Standard Operating Procedures (SOP) and documentation for IT-related tasks.
• Compile and generate departmental reports in Korean for the HQ IT team.
• Serve as the liaison between the Singapore IT team and HQ IT team to facilitate effective communication and execution of projects and assignments.
• Handle other ad-hoc duties as assigned.

Requirements:

• Min Diploma or bachelors’ degree in Information Technology or related discipline.
• Minimum 2 years of relevant experience in retail environment
• Strong in business level Korean & English language in order to liase with HQ IT Team in S Korea.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Job Description & Requirements

Job Responsibilities:

• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing the clinical treatment of patients.
• Providing great patient care.
• Recording treatment information in patient records.
• Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Providing postoperative instructions as directed by the dentist.
• Caring for dental equipment.
• Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Ordering dental supplies and maintaining dental equipment inventory.
• Fabricating temporary restorations and custom impressions from preliminary impressions.
• Other ad-hoc duties.

Job Requirements:

• Experience using computers for a variety of tasks.
• Good written and verbal communication skills.
• Consistently professional appearance and attitude.
• Able to provide great patient care.
• Able to work as a team.
• Experienced/Non-experienced, On-the-job training provided.

Responsibilities:

• To manage operations of audio, visual, lighting systems, and technical equipment at various SCCC event venues as the Technical Officer on duty.
• To attend venue walks, production and departmental meetings as required.
• To promptly complete production administration and event coordination matters as assigned within EBMS.
• To assist Venues & Partnership (V&P) on logistical and technical requirements after venue walks and production meetings to ensure accurate and prompt charging.
• To assist Team Lead (Production) to coordinate and to provide technical and logistical support to ensure services are delivered at a high level. Including risk assessments for compliance with Workplace Health and Safety, and internal safety protocol for all events at SCCC.
• To assist Team Lead (Production) with manpower rostering, planning, and monitoring the event calendar to ensure efficient resource deployment for all events at SCCC.
• To assist Team Lead (Production) with the upgrade and maintenance of production and technical resources and contribute towards establishing production related policies and SOPs.
• Working with V&P and Senior Executive Officer (Production Coordination) to ensure operational and technical issues and complaints from hirers, partners, and stakeholders are satisfactorily and promptly resolved.
• For Senior Technical Officers, to assist Team Lead (Production) to mentor Technical Officers to ensure team and venue discipline, including attendance at production meetings and venue walks.
• To contribute towards the efficiency of all activities in the venue and effective delivery of services for all events in SCCC.
• Contribute towards management reporting on all production and technical matters.
• Any additional duties as assigned by Management.

Reporting Officers: Team Lead (Production), Senior Manager (Venues & Partnership and Production), Senior Assistant Director (Operations)

Reportee: Technicians (casual)

Requirements

• A degree and/or diploma in Technical Theatre, Audio, Visual or Sound Engineering, or related field with at least 2 years of relevant experience (at least 5 years of relevant experience for senior technical officer), or
• A higher Nitec in performance production or related field with at least 2 years of relevant experience.
• Preferably with experience in handling/programming digital lighting console/ digital sound mixing console and audio-visual automation controls such as Extron, Crestron, etc.
• WSQ training and certificates in operating scissor lift/vertical lift and work-at-height.
• Knowledge in risk assessment and proficiency in Microsoft Office, EBMS and Autocad.
• Strong interest and passion in Chinese arts and culture.
• Able to work independently, and is a good team player,
• Outgoing personality with a can-do spirit and open to learning.
• Required to work late nights, on weekends and public holidays to support events.
• Bilingual with proficiency in Mandarin would be advantageous.

We regret that only shortlisted candidates will be notified.

Brief description of the Restaurant

Chill Out Vietnamese-style at Little Saigon

Adorned with classic Vietnamese lanterns in navy blue and a playful splash of yellow amidst the warm dark-wooden setting, Little Saigon is as beautifully mesmerizing as it is welcoming. Embrace the alluringly sexy mood while you savour modern Vietnamese cuisine, sip wicked cocktails, and slither sensually to the intoxicating music by its live bands daily, all in Little Saigon by the riverside in Clarke Quay.

Job Descriptions

• Greet customers
• Taking of orders and serve food and beverages with a consistently positive and helpful attitude
• Answering questions about the menu and other promotions.
• Cashiering duties
• Ensure outlet cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors.
• Handle guests’ concerns and queries professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance.

Job Requirements

• No requirement

Working hours

• Sun-Thurs 5pm-1.30am / PH, Fri and Sat 5pm-2.30am

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

Job Highlights

HIGH PERFORMANCE MONTHLY INCENTIVE ($$$)

HIGH ATTRACTIVE INCREMENT ($$$)

HIGH OVERTIME PAYOUT ($$$)

Working Hours - Full Time

- Monday to Friday – 9am to 6pm

- Saturday - 9am to 1pm

Salary

- From $2,600 and Above

Job Description

- Software Training Provided

- Basic Daily Administration Support

- Booking appointments

- Handling of car servicing related matters

Working Location

Central - Sin Ming Drive

160 Sin Ming Drive, #01-13, Singapore 575722

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Overview

Your duty is to always ensure the smooth running of our service area through managing, training, and developing the team. The key aim of the role is to provide maximum satisfaction and care of patients while maintaining smooth and speedy delivery of treatment.

Job Responsibilities

You will be responsible for the following:

• To work closely with team leaders to ensure daily smooth operation and department readiness.
• To provide or arrange for system and knowledge training and refresher courses for existing staff.
• Reporting officer to manage a team of ancillary staff and oversee their training and development plan in tandem with the needs of the service area.
• To develop and provide service training to new/junior staff and monitor service standards to ensure good patient experience.
• Able to lead and initiate in quality improvement project (e.g.: 6S, service improvement project).
• To review or create SOP/ process guide for ground workflows.
• Able to do resource and manpower planning, strategic planning, and paper writing.
• To orientate and induct to new staff.
• Ensures that staff are working in optimal conditions and are motivated at work.
• Perform any other duties assigned by reporting officer.

Requirements

• Minimum degree with 2 years and above of service related experience. Knowledge of healthcare operations will be advantageous.
• Diploma holders with at least 5 years of relevant experience may be considered.
• Experience in leadership.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

The Research Officer will oversee the progress of the research study under the supervision of the Principal investigator. They will perform a variety of research activities which include planning and execution of experiments for functional validation, leading up to a scientific publication.

Main Duties:

1. Tissue Logistics

• Tracking of biological samples received in the lab pertaining to the study
• Collection of patient samples (FFPE, Tissue, WBC,DNA or RNA) from Pathology
• DNA/RNA extraction from frozen tissue or FFPE
• Submission of DNA/RNA samples to external sequencing partner

2. Cell culture

• Generation of cell line and/or organoids from tissue collected from the study
• Maintenance of these cell lines and/or organoids in culture

3. Perform tasks and support all aspects of the research project

• Performing literature reviews when required
• Plan and execute experiments for functional validation
• Conduct accurate monitoring, documenting and reporting of experimental result and research findings
• Evaluate and interpret collected data and prepare oral presentations/scientific manuscripts/ literature for publication

4.Perform other related duties

• Laboratory upkeep and maintenance

Requirements:

• Bachelor’s/Master of Science degree in related technical discipline (biology, cell biology, biomedical science, biochemistry or molecular biology)
• Experience working in a clinical or academic environment
• Strong technical/wet lab skills
• Team player with excellent communication skills and the ability to work independently
• Independent worker, possess initiative to complete tasks and projects assigned
• Highly motivated to learn new techniques and not afraid to ask if unsure
• Able to undertake independent research progressively

Job Description:

• Perform collection and delivery of spares within the required timeframe
• Verify physical part number, serial number and quantity against the picking slip
• Highlight any discrepancy to the store assistant or superior
• Ensure signoff and handover/takeover properly
• Any other duties assigned by supervisor

Skills/ Requirements:

• Able to work 12 hours morning shift
• Able to carry load up to 10 - 15kg
• Class 3 driving license/Forklift will be added advantage
• Have knowledge in SAP

Responsibilities:

• Respond promptly and professionally to all customer inquiries through various communication channels.
• Record and document caller information, including name, organization, contact details, and specific inquiries, ensuring accuracy for follow-up purposes.
• Prepare invoices and contribute to the generation of monthly reports for consolidated billing.
• Ensure accuracy and completeness in financial documentation related to customer transactions.
• Assist the Customer Service Manager in ensuring the smooth daily operations within the team.
• Collaborate with internal departments to address and fulfil customer requirements effectively.
• Update and manage the customer database with accurate and current information.
• Coordinate with various departments, including logistics and operations, to fulfil customer requirements effectively.

Requirement:

• Minimum Diploma in business administration or equivalent
• At least 1 year of relevant experience in customer service / sales administrator role
• Good communication and interpersonal skills
• Able to work well in a team

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

The Logistics Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments. The ideal candidate will have experience in logistics and customer service, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

• Process shipping requests
• Track and trace shipments
• Communicate with customers in person and/or through calls, emails, and ticketing systems
• Prioritize workload according to customer requirements
• Generate and provide accurate and internationally-compliant documents to the requestor in a timely manner
• Follow up on issues and respond to customers within the appropriate time frame
• Support the safe and timely delivery of freight as it moves through the supply chain
• Report and escalate delays and incidents through established communications protocols
• Keep managers informed on all challenges and complaints, including escalation as required
• Maintain knowledge of customer policies on all aspects of product movement
• Work towards individual and department Key Performance Indicators (KPIs)
• Assist with investigation and data collection for post mortem due to gap in process or incident
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Articulate process improvement ideas to managers
• Create documented process for customers when requested - SOP/SWI creation
• Other tasks as required

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from Client.

· Print and hand over service invoice accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by supervisor or Management.

Requirements:

· Minimum 1 years of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin speaking clients.

Salary: Basic $3,000 - $3,400 + Incentive (average $900/ month) + VB

Time: Mon - Fri (8.30am - 5.30pm), alternate Sat (8.30am - 12.30pm)

Location: Tuas Avenue 18

Responsibilities:

• To focus on capability development of New Vehicle (e.g. Electric Vehicle).
• To be able to perform High Value component fault finding, diagnosis and repair(e.g. engine, turbo system, Cam bus, etc).
• To possess knowledge of Vehicle System Overview with proper understanding of the interlink and Interlock systems onboard Commercial Vehicles.
• To perform defect trend analysis.
• To lead technical investigation and discussion.
• To lead the diagnostic team.
• Manage fleet management study on operation vs durability studies.
• To support workshop in repair and servicing when need arises.
• To advise and perform in-depth and comprehensive trouble shooting in technical problem with and without using electronic diagnostic tools, raised by the team and perform hands-on repair to the vehicle if needed.
• To check and ensure all the recording of repair findings, rectification, photos, voice message or any other details as required are accurate and precise.

Requirements:

• NITEC/Diploma (Automotive Engineering) and/or relevant working experience in repair and maintenance of commercial vehicles / automotive / trucks.
• Strong diagnostic skills using electronic diagnostic tools for commercial vehicle (European products dealership).
• Knowledge of Engineering systems theory, Mechanical, Electrical and Electrical drawings.
• Experience in leading a team of technicians, briefing and guidance of technicians, distribution and control of works.
• Preferably possess Class 3, Class 4, Class 5 license (Heavy Vehicle).

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Engaging with B2C and B2B customers on a daily basis, addressing product or customer service inquiries professionally, accurately, and promptly.
• Managing email inquiries received through Salesforce CRM, the customer care hotline, live chat, and other channels specifically designed for addressing B2C and B2B queries.

Requirements:

• Diploma and above
• At least 2 years of customer service and handling complaints experience.
• Proficient in SAP/Sales Force.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

• Industry/ Organization Type: Manufacturer (Cleaning Products)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3500 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Engine and hydraulic knowledge with 1 or 2 years of working experience in the automobile industry (Electrical & Mechanical) will be an advantage.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering)
• Possess Class 3 driving license will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Clinic Assistant

Working day: 5.5 days work week
Working Hour: Monday to Friday (8.30am – 5pm) | Saturday (8.30am – 1pm)
Salary range: $2,200 - $2,800
Location: Caldecott, Novena, Orchard (travel 3 locations)

Job Responsibilities:

• Serve as a Patient Service Associate at the clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirement:

• With relevant experience is preferably.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944

Job Requirements

• Candidate must possess at least a Bachelor's Degree or Professional Degree in Engineering (Mechanical)/Computer Engineering/Physics/ Applied Science/ Mechatronics or equivalent.
• Applicants must be able to travel in Singapore and SEA, as per assign by Superior.
• Strong analytical and problem-solving skills, willing to learn and work hard.
• Able to work independently.
• Team player and ability to work within multiracial environment
• Possess strong oral, written and interpersonal skills.
• Possess teamwork spirit and positive attitude.
• Good and positive work attitude, self-motivated with ability to work independently and in team environment.
• Semiconductor working experience in similar position is preferable.
• Fresh graduates with good academic record are encouraged to apply.
• Must possess own transport.
• Microsoft Office, Excel & Power Point skills

Job Descriptions

• Set up and commission new machine installations at customer’s side.
• Provide technical feedback and failure analysis to R&D and Engineering Dept.
• To monitor and track major projects and perform technical presentations to customers if necessary.
• Able to answer technical question and provide recommendations or solutions for application of machines at customers’ sites.
• Report faults in a timely manner to your reporting superior.
• Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement.
• Works on problems of diverse scope where data analysis is required evaluation of identifiable factors.
• Requires working closely with R&D, Engineering and Application team for complex issue investigation and solution implementation.
• Develop knowledge-based repository for FAQs and documentation.
• Undertake other duties and responsibilities, which may be assigned by the Company from time to time with on time full closure.

Job Responsibilities:

• Provide assistance for consumer enquiries over the consumer services hotline or email
• Primary contact for consumers querying or disputing the information contained in their credit bureau report
• Understand the required skills and knowledge to resolve consumer’s queries
• Raise disputes with members
• Monitor and follow up on all outstanding disputes
• Make accurate data entry to internal system and maintain proper documents and be well-organised at all times
• Follow-up and update customer on dispute status
• Process employment checks for members/clients
• Identify and suggest possible improvements on procedures
• Any other duties assigned by the supervisor

Job Requirements:

• Preferably with at least 1-2 years of customer service/call centre experience
• Bilingual will be an asset
• Good telephone and email etiquette
• Able to work independently and also be a team player
• Highly organized and efficient with the ability to multi-task and work in a fast-paced environment
• Proficient computer literacy is required