We are Expanding! Julia Gabriel Centre is looking for dynamic, engaging, committed and passionate Educators to join its big family. Why join us? Julia Gabriel Centre provides a positive, warm, friendly, work-life balanced environment with flexible work hours at various locations. We work with our teachers on developing their knowledge and skills to bring out their best talents.

Roles & Responsibilities

• Plan, prepare and teach classes in accordance with Julia Gabriel Centre’s methodology and Reading & Writing programme requirements
• Provide high quality, interactive and engaging literacy lessons
• Adopt positive guidance techniques and strategies at all times
• Communicate with parents and provide constructive feedback in line with the programmes’ requirements
• Attend in-house training sessions provided for curriculum related matters and professional development

Required Qualifications & Experience:

• Bachelor’s Degree in Teaching, Education, English, English Literature/ Linguistics, Diploma / Degree in Early Childhood Education or NIE teacher qualification preferred
• Minimum 2 years experience in teaching nursery, preschool and/or kindergarten levels preferred.
• English graduates with teaching experience will be considered
• Excellent command of spoken and written English.
• Energetic, enthusiastic, creative, good team player
• Good communication, interpersonal and classroom management skills
• Enjoy working with children from ages 3 to 6 years old and/or 7 to 12 years old
• Candidates with experience teaching preschoolers in reading and writing programmes will have an advantage

Interested candidates, please send your detailed resume with expected salary online. Only suitable candidates will be contacted.

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Responsibilities

• Greet visitors and manage their inquiries.
• Distribute incoming mail and send out daily and registered mail.
• Arrange and prepare documents for local and international courier services.
• Organize and sort procurement documents.
• Handle daily deliveries and manage office supplies.
• Source items and manage purchasing and inventory.

Requirements

• “O” Levels & above
• Min 1 year working experience in general or purchasing administration
• Proficient in MS Software

Additional Details

• Contract: 6 months
• Location: Yishun
• Working hours: Mon - Fri (9am - 6pm)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Description & Requirements

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

Job Description

Part-time Driver (with or without own vehicle)

5 days work week: Light work schedule

Average work 20 hours per week with staggered time (8:30 AM to 9:30 AM & 3:15 PM to about 6:15 PM)

Job location: Loyang

Job Renumineartion: 12-15 SGD/hr (Mileage & other expenses will be reimbursed in case own vehicle is used)

** Ladies/ Seniors / Retirees are all welcome **

** Entry Level can also apply **

Requirements

• Possess a valid Singapore Class 3/3A driver's license.
• Accident-free clean driving record with safe driving habits, preferably with 2-5 years of experience in Singapore.
• Demonstrate professionalism and clear communication skills.
• Poses a pleasant personality, responsible, punctual, proactive, and reliable.
• Basic foundational English language is required to communicate with the family.
• Able to start immediately
• Swab certificate/ experience will be an added advantage

Roles & Responsibilities:

• Provide personal chauffeur services to the company's Director and family.
• Ensure passengers' comfort and safety as top priority.
• Other ad-hoc errands as assigned
• Fetching international patients (not on wheelchair) to medical centers & accompanying them (optional)

• Installation, support and troubleshooting of software, hardware, and peripheral device
• Monitoring. Troubleshoot. Windows Laptop/Printer
• IT END USER SUPPORT IS MANDATORY
• Troubleshooting the PC's, LAPTOPS, PRINTERS,
• Responsible for troubleshooting in Operating system Managing and updating Windows patches for Desktops and Laptops.
• Desktop Support through remote access Coordination with clients and customer regarding their problems
• Any other ad-hoc duties assigned / required

• Job Description :
• Lead and mentor Service Advisors, Parts Executives, and Mechanics.
• Oversee vehicle maintenance, repair, and warranty services.
• Ensure premium service and high customer satisfaction.
• Address customer concerns and implement experience-enhancing strategies.
• Monitor KPIs, manage budget, control costs, and develop pricing strategies.
• Maintain a safe working environment and prepare performance reports.
• Analyze trends for continuous improvement.

• Requirements :
• Minimum of 6 years of experience in after-sales service management, preferably in a luxury automotive brand.
• Strong leadership, customer service, and communication skills.
• Possess excellent interpersonal skills to connect with clients.
• Proficiency in automotive service software and management systems.

Job Description:

• Act as a liaison between sales/customers and internal teams.
• Manage inbound escalations and communicate resolutions to customers.
• Support sales with quotes, order issues, and special price requests.
• Resolve invoicing problems with customer service and accounting.
• Provide market updates and report in monthly sales meetings.
• Handle ITQ/Tender submissions and demo logistics.
• Oversee supply center stock and 3rd party vendor surveys.
• Own order admin functions for the BID sales team.
• Perform other tasks as needed.

Mon to Fri – 830am to 530pm

Requirement

• Min Diploma
• Min 2 years Sales and Customer Support Coordination / Order Fulfilment experience
• Experience in handling of SAP and salesforce preferred
• Handle ITQ/Tender submissions preferred

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Ensure third-party vendors meet service requirements.
• Oversee vendors for services like calibration, maintenance, and repairs.
• Provide metrology services, ensuring tools are properly calibrated and maintained.
• Respond to service requests from lab users quickly.
• Recommend and manage inventory of critical equipment parts and supplies.
• Maintain stock of consumables and chemicals.

Requirements

• Min Diploma in any engineering courses
• Min 1 year of any Service Maintaince / Calibration exp

Lifescience MNC - Jurong East

Office hours Mon to Fri

Up to $3K

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

PlayFACTO School @ Ubi is seeking a dedicated Student Care Teacher to join our vibrant community. Our program is designed to create a supportive and enriching environment where children thrive academically and personally.

First Konnection – Here to Help!

As the authorized Education Recruitment Specialist for this role, First Konnection (https://www.firstkonnection.com/) is dedicated to providing you with a stress-free and convenient application experience. We work closely with PlayFACTO School @ Ubi to ensure that your application is handled with the utmost care and attention!

• Simplified Process: We take care of the details, allowing you to focus on what matters—demonstrating your expertise and passion.
• Direct Communication: Receive timely updates and clear guidance, knowing that your application is in trusted, expert hands.
• Tailored Support: Benefit from personalized advice and assistance throughout the process, ensuring a smooth and successful journey from application to interview.

Roles and Responsibilities:

• Deliver engaging PlayFACTO lessons, helping students grasp key concepts while ensuring they complete daily homework and spelling tasks.
• Supervise and care for primary school children (Primary 1 to 6), ensuring their safety and well-being from school to the student center.
• Regularly communicate with parents and caregivers to provide insights into children’s behavior and learning progress.
• Maintain the cleanliness and hygiene of the center premises, ensuring a safe environment for all.
• Assist with other ad-hoc duties as delegated by the Centre Head.

Requirements:

• A strong ability to guide all 4 primary school subjects, namely Chinese, English, Math, and Science.
• Demonstrated work ethic, integrity, and a positive attitude when facing challenges.
• A genuine love for working with children and a passion for nurturing their growth.
• Previous experience in teaching children, preferably at the primary level, is ideal.

If you have the passion, and commitment needed to excel in this role, we would love to hear from you.

Apply today and take the first step toward a fulfilling career with PlayFACTO School @ Ubi!

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

About the Role

CHANEL is committed to safeguard the incomparable quality of each creation.

Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.

Reporting to the Quality Control & After Sales Service Manager Supervisor, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.

What impact you can create at Chanel

Manage Quality Control and Repairs (Fashion)

• Working in collaboration with the Global/ Regional team, to disseminate product quality alerts to relevant business partners.
• Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products
• Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis
• Work with Local/Regional/Global teams on repair feasibilities and follow-ups
• Organize and coordinate QC and Repair schedules to meet deadlines
• Ensure highest standards in all aspect of the service provided throughout the repair process
• Adherence to brand guidelines and quality standards

Develop Exceptional Customer Care Solutions

• Elevating the after sales experience & delivering exceptional After Sales Service experience with the ability to offer Quality Assurance and repair feasibility advice and escalate issues, where necessary.

Foster Innovation & New Initiatives

• Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan
• Support new system implementations, and perform UAT and project review and submit reports to Global/Regional teams.
• Support project performance to identify areas for improvement, and propose adjustments as needed.
• Provide project updates on a regular basis to various stakeholders about strategy, adjustments, and progress.

Operational Excellence

• To optimize and improve processes and the overall approach to meet KPIs and SLAs by monitoring backlog reports and follow up with respective parties
• Collaborate with retail team to share QC and repair topics during morning briefings
• Ensure policies, operational standards and procedures are understood and adapted whilst proposing improvements as relevant.
• Support ad-hoc duties and back up for team members.

You are energized by

• Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.
• Enthusiastic about new technology and data, to improve processes and standards of After Sales Service
• An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions
• A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you will bring

• At least 3 to 5 years of relevant experience in after sales and/ or product quality control or project management roles.
• Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.
• Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.
• Good communication skills & Tech Saavy with the ability to navigate operating systems across platforms and channels
• Client- Centric & thrives working in a fast-paced and dynamic environment

What Chanel can offer you

• The opportunity to work with one of the world's most iconic luxury brands.
• Ongoing training and development to enhance your skills and knowledge.
• A supportive team environment where your contributions are valued.
• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Liaise with Managers/ Superintendents for prompt supply of technical spare parts or vsl repair jobs or annual services.
• Handle purchasing activities as well as arranging logistics to connect the spares to the vessels.
• Tally accounts and issue PO to vendor.
• Send enquiry/ requisitions to suppliers for owner's asset purchases and as required.
• Liaise with vessels on any information required pertaining to requisitions.
• Follow up with quotations from suppliers.
• Prepare purchase orders and delivery orders/ proforma invoices/ packing lists, etc.
• Assist in logistics arrangement (air freight/ sea freight/ land transport/ sea transport)
• Liaise with agents and ships for the supply of spare parts and repair services to vessels at convenient ports.
• Document filing/printing of invoices.
• Other duties as assigned by Manager/ Superintendents/Line manager.

Key Roles and Responsibilities

• Handling inquiries of vessel repairs/ services/ technical supplies worldwide as required and guided by Supt.
• Provide delivery note/ proforma invoice/ packing list to the vendor for delivery.
• Assist in logistics arrangement (air freight/ sea freight/ land transport/ sea transport)
• Document filling/ verifying vendors' costs/ take approvals for added costs from clients and submit to accounts to raise the invoices for the completed jobs.

Qualifications

• Minimum Diploma/ or its equivalent.
• With at least 6 Months -1-year's working experience preferably in Shipping Industry/Marine Repair Companies.

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Responsibilities

• Deep knowledge of the use of the product and its installations.
• In-depth knowledge of the products involved in intrinsic safety and functional safety applications.
• In-depth knowledge of safety systems (PLC / DCS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer.
• With the R&D Manager for the resolution of problems related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products.
• With the Sales Managers to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars.

Qualifications

• 2+ years' of technical support experience
• Bachelor or diploma in Electrical and Electronics preferred
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Benefits:

· Up till $3,500 Basic + Variable Performance Bonus + AWS

· 5 Days work week (8.30am-6pm)

· Jurong East work location

Job Description:

We are looking for a highly skilled Warehouse Customer Service for a global logistics company. This role offers a dynamic and rewarding environment for individuals who excel in managing logistics operations, including warehousing, transport, and import/export activities.

Key Responsibilities:

Oversee warehouse logistics operations, including shipping and receiving of goods, and manage clients' day-to-day operations. Supervise and develop staff, including creating and implementing staff programs. Monitor staff performance to ensure client needs are met effectively. Prepare performance reports on staff activities and outcomes. Address and resolve all client complaints promptly and professionally. Coordinate with sub-contractors and warehouse staff on operational matters to ensure smooth logistics operations. Perform other duties as assigned to support overall logistics operations.

Qualifications:

· Minimum GCE “N” or equivalent

· 5 years experience in relevant industry

· Proven experience in warehouse logistics operations, and SAP

· Strong supervisory and team development skills.

· Excellent communication and problem-solving abilities.

· Depending on daily workload, willing to work overtime as required.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Responsibilities:

• Facilitate the sale of CEPAS cards and related products at ticket counters or concession card replacement centers across various MRT stations and bus interchanges.
• Provide assistance with card top-ups, processing refunds, and handling card claims.
• Support dispatch tasks to different stations as needed.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level qualification.
• Strong customer service orientation.
• Excellent communication skills and a friendly, approachable demeanor.
• Must be comfortable managing and handling significant amounts of cash.
• Willingness to work in rotating shifts, including weekends and Public Holidays.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

(A ) JOB SUMMARY

1. Responsible and able to manager all insurance related matters.
2. Coordinate requests for information by insurers, medical concierges prior to admission, inflight and after discharge
3. Establish good working relationship with insurers, medical concierge including medical clinic staff

(B) PRIMARY DUTIES & RESPONSIBILITIES

1. Assist to provide bill estimation to insurers, medical concierge and any other information relating to the issuing of a LOG before patient’s admission.
2. Work with clinic to facilitate insurers issuing a LOG
3. Imperative to have a LOG for all insurance guarantee cases, without which, the bill must be fully paid on discharge and to advise patient to seek reimbursement from their insurers
4. For inflight case, to ensure all documentations provided are in order, ensuring the amount covered is sufficient to cover the amount in the discharge bill otherwise, to trigger an email to the insurer to top up the coverage before discharge.
5. During discharge, work with BO and PSC to ensure that non-covered amount such as companion charges, foreign insurers admin fee, room difference (if any) is collected before patient’s leave the hospital otherwise to ensure some preauthorization is obtained before the patient leave the hospital.
6. Work with PSC and BO staff to manage sending the final bill with interim LOG to the insurer including the discharge summary.
7. To assist insurers/medical concierge on requests for reports, bills, discharge summary, etc to facilitate them to process the bills.
8. Final LOG will be provided by insurers /medical concierge and to forward it to BO AR team to send final bill to them
9. Process patients' refund through cheques and credit cards in a timely manner.
10. Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims
11. Check ledger to ensure the accuracy in billing including Letter of Certification.
12. Working hours : Mon to Fri 8:30am to 5pm / Sat or Sun 8:30am to 1pm

(C) SECONDARY DUTIES & RESPONSIBILITIES

1. Assist in redesign of workflows and processes based on best practices
2. Undertake any other duties as assigned by supervisor and/or management.

(D) REQUIREMENTS

1. Minimum GCE O-Level qualification
2. 1-2 years of related working experience, preferably with healthcare or insurance background

Job Description

• Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
• Assist System / Application Support engineers for system and / or batch jobs recovery,
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
• Participate in the Daily Operations meeting and prepare Health Check report,
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
• Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
• Conformance to the established standard operation procedures.

Requirements

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency,
• Ability to work effectively both independently & within a team and
• Comfortable interacting with both internal and external stakeholders.
• Experience with working in a ticketing system,
• Experience with monitoring tools and writing scripts for automation and
• Possess SQL knowledge and capable of constructing basic SQL queries

Job Description

Essential Responsibilities

• Continue to perform current role and responsibilities as required by existing position held. No relocation or modification to current role responsibilities will be introduced or entertained.
• Manage assigned field service representatives and contract employees as required
• Develop and execute Military Field Service priorities, goals, objectives, and budgets
• Administer personnel actions for assigned field service representatives to include salary planning, performance management and training plans
• Develop and execute required departmental budgets
• Coordinate field service input and activities with the Regional Business Leader
• Assist Program Leadership in the execution of the current TLS Program by providing a positive customer connection through face-to-face contact ensuring customer priorities and requirements are understood and communicated to the bigger GE team
• Apply business and analytic expertise to drive customer satisfaction and product performance to drive productivity outcomes and enhance business growth
• Apply Six Sigma analytical tools to assist the customer with troubleshooting and fault analysis
• Assist the factory with data collection and timely reporting to facilitate performance analysis, marketing intelligence and sales opportunities for programs, services, and support activities
• Liaise with customer (program, technical, production) and internal (customer support, projects, services, marketing, sales) organizations in support of business objectives
• Assist customer and internal teams in the management and logistic support of assigned programs to include work scope reviews, maintenance scheduling, spare parts ordering, issue resolution and provisioning
• Provide customer training as necessary for future support of the assigned product lines

Qualifications/Requirements

• Bachelor’s Degree from an accredited university in a technical or business management field of study.
• This role requires 5 years of experience in Field Services & Customer Contract Management in the Aerospace industry
• Possession of an Australian Defense Security Clearance or the ability to obtain such a clearance is a mandatory requirement for this role.
• Ability and willingness to travel as required

Desired Characteristics

• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills.
• Knowledge of aircraft engines or air vehicle systems and the servicing requirements of these systems
• Knowledge of Defense and aerospace contracting requirements, regulations, and operations.
• Ability and flexibility to work across multiple time zones both locally and the US. (Includes early morning and late evening teleconferences, etc.)
• Strong conflict resolution skills
• Detail oriented with strong oral and written communication skills
• Ability to communicate with all levels of internal and external organizations, including upper management
• Strong interpersonal, influence, and leadership skills
• Ability to lead multiple projects simultaneously
• Ability to work effectively in a cross-functional team
• Prior Military experience as officer or senior enlisted / rating. (Other Defense experience will be considered.)

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Note: This position is a 12-month agency contract, with the possibility of renewal based on performance.

Salary: Up to S$6,500

Working Location: Changi Business Park

Working Hours:

• Standard office hours (9am-6pm), with 24x7 on-call support.
• Available on weekends for production deployment support.

Overview:

• Provide 24x7 support for Regulatory Reporting applications.
• Coordinate infrastructure maintenance.
• Manage new application releases and adhere to release management best practices.
• Collaborate with Peer Application Teams, Infrastructure, Vendors, Security, and Change teams.
• Address production issues promptly as per Service Level Agreements.
• Enhance support processes to improve service levels and quality.

Responsibilities:

• Coordinate with System Admins for Non-Prod and Prod environments.
• Maintain and support regulatory reporting applications for SG, AU, and TW.
• Analyze and address issues and incidents.
• Update stakeholders on issues or maintenance activities.
• Support and perform various patching activities (RHEL, OS, DB, ISCD-Server Hardening, DR Flips, NVA Issues).
• Handle common activities (server procurement requests, firewall requests, NVA issues, UAM management, Cyber-Arc maintenance).
• Perform VM maintenance (RAM, CPU, housekeeping, basic scripting, KeyExchange).
• Assist with change management and other project-related activities (Marketplace, UAMS, Infra, PCF).

Requirements:

• At least 5 years in production support.
• Diploma/Degree in Computer Science, Information Technology, Engineering (e.g., Software, Systems), or a related field.
• Strong technical skills in microservices and batch technologies, including Elasticsearch, Grafana, and OpenTelemetry.
• Experience with containerized environments (PCF) and modern development tools (Agile, CI/CD, Git, Terraform, Jenkins).
• Proficiency in OS (RHEL, Windows Server), Unix/Linux Shell Scripting, and SQL.
• Hands-on experience with MSSQL, Oracle, MariaDB/MySQL, and ETL processes.
• Solid debugging, troubleshooting, and problem-solving abilities.
• Preferably banking experience.
• Ability to perform root cause analysis and work with cross-functional teams effectively.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630