Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Clinic Assistant | Wellness Centre | 3 Locations

Working day: 5.5 days work week
Working Hour: Monday to Friday (8.30am – 5pm) | Saturday (8.30am – 1pm)
Salary range: $2,200 - $2,800
Location: Caldecott, Novena, Orchard (travel 3 locations)

Job Responsibilities:

• Serve as a Patient Service Associate at the clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirement:

• With relevant experience is preferably.

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

While the campus is under construction, you may be deployed to Tan Tock Seng Hospital (TTSH), Admiralty Medical Centre (AdMC) and Khoo Teck Puat Hospital (KTPH). However, you will be working in the new Woodlands Health Campus once it is operational (estimated 2023).

During your deployment to TTSH/AdMC/KTPH, you will:

Be part of the team assisting patients with activities such as patient registration, payment, financial counselling, appointment scheduling, or assisting clinicians.

At the new Woodlands Health Campus (WHC), you will:

• Support WHC’s transition to the new campus and be part of the WHC’s operations team to ensure efficient clinic operations and deliver good patient experience.
• Perform patient service duties which will include:
• Roving patient service duties - Assist and anticipate patients’ service needs, assist in use of self-service stations or mobile apps
• Room assistance duties- Assist clinicians during consultations, relay doctor’s instructions to patient, manage queue for clinic
• Counter duties - Provide financial counselling, medication supply verification, etc
• Clinically-related duties - Perform phlebotomy, visual acuity etc
• Administration duties – manage phone and email enquiries, ensure clinic readiness etc

Requirements
• Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
• Experience in frontline customer service is preferred
• Possess the ability to work staggered clinic hours, including weekends and public holidays

Please be informed that only application submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), WHC Career Webpage (whc.sg/joinus), Jobstreet Singapore (jobstreet.com.sg), Singapore Medical Association (sma.org.sg), MyCareersFuture.sg, LinkedIn and WHC appointed recruitment agencies will be considered. If you are accessing this job posting from another recruitment channel, please visit the official channels mentioned above.

Location: City Square Mall

Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)

Working hours : 5 days // 10.30 – 21.30 hrs (1 hr break)

2 meals provided

Salary : $2600 - $3200 and onwards depends on experience

Responsibilities:

1. Staff recruitment, training and supervising • Applies to both full-time and part-time staff • Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion • Plan and oversee staff duty roster • Handle staffing issues and issues between staff members • Manage staff behaviour, etiquette and grooming at the workplace
2. Managing budgets • Provide monthly expenditure estimates and making sure budgets are well kept to
3. Compliance matters • Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines
4. Promoting and marketing the business • Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales • Upselling of products • Secure and run events for the outlets, and provide the highest of service standards to clients
5. Managing stock • Order supplies according to given budget • Manage stock levels and ensure inventory is always kept up to date • Maintain good relationships with all suppliers
6. Handling customers • Entertain both enquiries and complaints on a quick turnaround time • Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery • Ensure high standard of service quality is adhered to
7. Basic finance/admin/HR tasks
8. Keep all statistical and financial records of the business in order
9. Set up SOPs and ensure all staff adhere
10. Oversee paperwork and ensure accuracy during submissions of items
11. Roaster planning and Manpower planning
12. Managing Sales • Ensure that outlet archive minimum monthly sales targets • Assess and improve profitability of the business • Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s)
13. Management role • Work hand in hand with Management to achieve maximum profitability and positive brand image for the business • Weekly operations report and update on challenges and relevant solutions
14. Adhoc tasks as assigned by management

Summary

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Job Responsibilities:

• Attend to sales enquiries, quotations and responding to customer enquiries.
• Manage RFQ, review quote package, generate accurate and detailed quote summary for review.
• Liaise with purchasers on cost involving on the sales enquiries or quotations.
• Follow up with customers regarding quotations.
• Collaborate with internal resources to identify the make/buy logic for the bill of materials.
• Apply work knowledge to improve quote formats and output efficiency.
• Others ad-hoc duties may be assigned.

Requirements:

• Nitec/Higher Nitec or Diploma in Mechanical/Precision Engineering.
• Proficient in Microsoft Excel.
• Familiarity or experience on CNC machining or precision engineering environment preferred.
• Well verse in Microsoft Office.
• Able to interpret mechanical/technical drawings, bill of materials, specifications and Geometric dimensioning and tolerancing (GD&T).
• Familiar with CNC metal machining process like turning and milling etc.
• Pleasant personality and able to communicate well with customers for their request.
• Meticulous, excellent with details.
• Knowledge of SAP is an advantage.

Merchandiser

Reporting to the Key Account Manager, you will be part of a team handling merchandising operations duties:

• Handle replenishment of stocks at assigned stores
• Ensure proper housekeeping at stores and shelvings
• Manage inventory and stock tracking
• Ensure proper tagging and documentation
• Assist in ad hoc projects / activations when required

Work Details

• Mon to Fri (10am to 6pm or 11am to 7pm)
• Might be assigned to ONE store (fixed location) or roving (assigned to an area)
• Able to handle high volume of stocks and SKUs
• Salary - Basic + Commission + Allowance

Job Description

I- Basic Function/General Scope of Work

Provide level 1 technical support to corporate customer to resolve service issues.

Troubleshoot at level 1 troubleshoot and ensure the system operation in order, installing of Electronics secuity devices. Involvement in servicing of customer and recommending of new product and solutions to customer. Montior the project process and report back to management the project status.

II- Key Duties & Responsibilities

1. To perform preventive and corrective maintenance on Electronic Security System at clients premises.

2. To perform periodical inspection on Electronic Security Systems

3. Manage the project process such as ensuring all jobs are completed in accordance to the terms and conditions of the contract with the employers/customers.

4. To perform standby duty after office hours as and when required

5. Participate in the implementation of company wide programs and initiatives

III- Qualifications & Compentencies

The incumbent should possess:-

1. Minimum GCE ‘O’/’N’ level

2. A minimum of 2 years experience in electronics security system

3. Good communication and interpersonal skills

4. Ability to work independently and in a team

5.Class 3 driving license

Working Location: Boon Lay

Working Days: Monday - Friday

Working Hours: 8:30am - 5:15pm

Basic salary: SGD 3,700 to SGD 5,000 monthly, 13 month, SGD 250 transport allowance

Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

After School Student Care Teacher | Math & Science subjects | Upper Primary | Farrer Park / Woodleigh

Basic Salary: $3000-$3500
Working Hours: 44hrs/week
Working Location: Farrer Park

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Math or Science.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Preferably Both Math & Science)

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Descriptions:

· Responsible for full set of accounts (AP, AR, GL)

· Perform accurate data entry to the computerized accounting system

· Process suppliers’ payments, verify documents (invoices / DO) are in order, prepare payment voucher, issue cheque and TT transactions.

· Follow up on Customers’ outstanding

· Reconciliation of balance sheet accounts, including creditors/suppliers, inter-company transactions and bank.

· Month-end accounts closing and reporting to HQ

· Monthly Payroll and CPF Submission (including staff claims)

· Quarterly GST submission

· Yearly AIS submission, ECI filing, assist tax agent on corporate tax filing, support external auditor during annual audit process.

· Assist with the preparation of the annual budget and forecasts

· Ensure compliance with relevant accounting standards and regulations

· Handle human resource functions i.e.: recruitment and on-boarding, apply/renewal of work pass

· Any ad-hoc duties as assigned by Management

Job Requirements:

· Min Diploma and above in Accounting or equivalent

· At least 2 years of relevant experience in handling full sets of accounts

· Proficient in Microsoft Excel, MYOB

· Mature and able to work under pressure and tight deadlines with minimal supervision

· Good working attitude, positive and responsible

· Ability to deal with sensitive information with discretion and to always maintain confidentiality

Personal Care Officer (PCO) | Psychology Diploma | Training Provided | 4 Days | Sembawang

Salary Range: $ 2,600 - $3300

Location: Sembawang

4 days a week

Required to work on rotating shift - including weekdays & weekend + PH

• Working Hours - Shift Work
• AM Shift – 7am to 4pm
• PM Shift – 10am to 7pm
• Day Duty Officer – 7am to 7pm
• Night Duty Officer – 7pm to 7am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home's premises

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description

• Commissioning, Maintenance, Repair and troubleshooting of marine electrical & mechanical equipment onboard vessels and in company premisses/workshop ( i.e. Burners, Boilers, Scrubbers, EGE, EBG, GCU and supporting systems).
• Ability and willingness to travel on short notice onboard vessels in the region, but occasionally also globally.
• Employees must have ready valid travel documentation, passports, visas, seaman book and vaccinations as required to travel.
• Ensure that the work is executed according to the company’s Quality, Health, Safety and Environment guidelines and customer site procedures and report unsafe practices and incidents.
• Write Service Certificates (time sheets) on site and get them signed by customer.
• Write Service Reports with full details of job done, warn customer on possible safety issues, spare parts required/suggested and giving suggestions & recommendation of future services.
• Proactive recommendation of required/suggested spare parts to Customers.
• Communicate sales opportunities to Service Managers.
• Provide on-site and remote technical support to clients.
• Conduct training for Junior and Trainee Service Engineers and provide Technical Support.

Requirements

• University Graduates: Minimum 7 years of experience in the marine industry with a focus on service and commissioning jobs for marine Boilers & Burners.
• High School Graduates: Minimum 10 years of experience in the marine industry with a concentration on service and commissioning jobs for marine Boilers & Burners.
• Preferred experience with Boiler & Burners systems, Scrubbers, but it is not mandatory.
• Troubleshooting skills in electrical, electronic & mechanical systems.
• Basic programming skills of PLC (Programmable Logic Controllers).
• Basic parametrisation knowledge of industrial & marine controllers.
• Experience in automation, control and instrumentation devices, pumps, electrical motors, frequency converters, actuators, positioners, …
• Proficient skills in MS Office.
• Fluent written and spoken English.
• Cross cultural awareness.
• Structural and systematic approach when executing tasks.
• Attitude to provide high quality of work results.
• Good communication skills.
• Team player mindset with attitude to share knowledge and experience with Your colleagues.
• Customer oriented approach with effectively prioritizing and executing tasks with clear customer communication with no prestige attitude.

Role:

• Experienced NAVCOM Engineer in maritime industry.
• Specialized in servicing and re-commissioning navigation systems.
• Proficient in installation, troubleshooting, and servicing of Marine Radar, Gyro compass, Magnetic compass, autopilot, echo sounder, speed log, steering FFU/NFU, weather fax, wind speed/direction, etc.
• Skilled in Marine Telecommunication Systems, including GMDSS, VHF/UHF, MF/HF SSB, NBDP, NDB, Navtex, Inmarsat.
• Ensure personal compliance with safety regulations of both company and customer.

Requirements:

• Strong background in Marine Electronics, Field Service Engineering, Commissioning, and Microsoft Office.
• Degree in Engineering or related field required.
• Training from OEM/manufacturers on Navigational equipment is advantageous.
• Knowledge of tools like CRM preferred.

Job Description:

• Attend to customer’s queries via phones / emails / walk-ins
• Processing/ Sales Orders/ Quotation
• Provide effective customer service and follow-up with sales quotation with customers
• Carry out sales administrative work
• Other ad-hoc duties as assigned

Job Requirements :

• Qualification: N-Level / O-Level & above
• Computer literate in Microsoft Office
• No Experience Required
• Must possess Class 3 Driving Licence
• *Company Vehicle provided
• 5 Days work week
• Understand English

- Understand Mandarin will be a bonus to converse with customers smoothly

We are seeking individuals with a taste for excellence to join our front-of-house team as a Customer Experience Specialist.

Be part of an environment that values attention to details, delivering an experience where every interaction is as carefully crafted as our artisanal products.

• Support the FOH with customer relationships and order management.
• Providing impeccable service and creating a welcoming atmosphere for walk-in customers.
• Maintain a pristine and aesthetically pleasing storefront
• Assist in managing orders from guests and corporate via email, Instagram, WhatsApp and telephone.
• Assist in preparation for deliveries.
• Schedule drivers for deliveries.
• Handle customer inquiries, feedback, and concerns with tact and efficiency.
• Assist on any ad-hoc tasks/projects.

Requirements:

Passionate about delivering exceptional customer service.

Exceptional interpersonal and communication skills.

Flexibility in scheduling, including weekends and special events.

Excellent team-player with the ability to work independently.

Organised and pays attention to details.

Great at problem-solving skills and a positive, customer-focused attitude.

Your Perks:

5-day work week with a team of diverse and energetic colleagues

Annual Leave
Annual performance bonus

Employee discount

As part of the Good Life Services team, the Child Protective Service (CSO) leads in implementation of child protection policies and processes to safeguard the safety and well-being of children and young persons in Rainbow Centre services and programmes. The postholder will work in close partnership with families and other colleagues, as well as stakeholders such as volunteers, vendors and other community partners.

Critical Work Functions

Deliver Child Protection Services

• Act as the first point of contact for all RC staff to get in touch with regards to child safe matters, including sharing about observations of potential risks to child safety.
• Conduct investigations received about child safety and risk of maltreatment, which involves conducting interviews with the child and involved parties to assess the level of harm or future risk of harm
• Provide support to the client and/or the family during the course of investigation

Develop and Implement Prevention Initiatives

• Implement the Rainbow Centre Child Protection Policy and procedures
• Closely monitor and proactively review the policy and procedures to ensure relevance and its fit for purpose
• Track organisational data and trends in relation to child safety and translates into recommendations to address potential gaps
• Remain up to date and compliant with all relevant legislation, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice

Engagement and Outreach

• Encourage good practice by promoting and championing the child protection policy and procedures
• Conduct regular outreach to units and programmes to educate staff, volunteers, caregivers, and vendors about child safety, including educating the respective roles and responsibilities pertaining to it
• Develop trainings that strengthen families and promote child safe culture and practices in RC

Job Holder Requirements

• Tertiary qualifications in Social Work or Psychology
• Experience in working with vulnerable children and families or with investigative experience in social service settings is an added advantage.

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Customer Service Officer (Paint and Chemical Company) - Tuas / Mon-Fri [3770]

Salary Range : $1,800 - $2,200
Working days: Monday to Friday, 8am – 5:30pm
Location: Tuas

Job Responsibilities

• Customer coordinator (receives and coordinates orders, requests, or complaints from all customers).
• Ensure that DO is pass to the logistics or transport team.
• Order processing in GeO system.
• Order confirmation or acknowledgment.
• Issuance of manufacturing order for blending.
• Any ad-hoc as assigned.

Job Requirements

• Must possess at least “N”/"O" Level or equivalent.
• At least 1 Year(s) of working experience in the related field
• With basic chemical knowledge

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Job Description & Requirements

· Inform customers of current promotions and discounts

· Maintain positive business and customer relationships in the effort to extend customer lifetime value

· Self-improve continuously by way of experience and manager feedback

· Account management; Opening, managing/maintaining good business relationships with customers and closing of accounts.

· Order taking / collecting of market information

· Ensure proper control in credit management

· Delivery of POSM

· Perform other duties as assigned

· Ah-hoc deliveries during festive periods

-Driving License class 3

- Working Locations: Toh Guan / Changi;

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): MS Office
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Roles and Responsibilities

-Supervising and guiding of school homework and spellings ( English and Chinese).

-Fetching students from nearby school.

-Serving of lunch and tea-break, maintaining the hygiene of the classroom and centre.

-Deliver effectivive classroom management and communiate positively with the students.

Requirements

-Minumun N-Levels.

-Bilingual in English and Chinese.

-Possess passion and love in nurturing children.

-Able to guide in primary school subjects.

-Working hours - 6 hours daily (during school terms i.e 1-7pm)

- 8 hours daily (during school holidays and school closure days)

Team Support Coverage to different Business Units

Provide Local onsite support for all Business Unit includes:

• Trading Floor: Equity, Fixed income, Currency, Commodities, etc.
• Advisory: Investment banking, Capital Market Group, Research Analyst, Wealth Management, Investment Management, Firm Management (VIP), etc.
• Back Office: HR, Legal, Compliance, Technology, Operations, Corporate Services, etc.

Description

PRINCIPAL DUTIES AND RESPONSIBILITES

• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

Engineer Additional responsibilities:

• All duties mentioned above
• New hire training - Provide OJT (On the Job training) to deskside new joiner and ensure their knowledge level is up to standard. Including technical & procedural knowledge
• New hire performance monitoring - Notify management on performance issue on new joiner for early intervention

Qualifications

LANGUAGE

• English: Advanced level - strong verbal, written, listening communication experience

EXPERIENCE

• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience
• Junior Engineer: 6 month to 1 year IT support experience

SKILLS

• Ability to make sound decisions following approved procedures in a fast-paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision
• Demonstrate ownership taking, willing to learn and share knowledge

Locations

• Main Client office: Capital Square

Job Responsibilities:

• Handle and answering to customers’ enquiries (Via e-mails or phone) using the Best Practice guidelines.
• Communicate discrepancies/ issues to team lead when necessary, Resolve in a timely.
• Liaise with internal and external customers and resolve operational issue
• Provide information to relevant parties by telephone or email
• Compile monthly report for management analysis and review
• The person is responsible for communicating with the customers on their solution needs
• Preparation of documents for customer-related reports to management, for customers enquiry.
• Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.
• Follow up and correspond with customer’s enquiry regarding any feedback, complaint and etc.
• Provide information to relevant parties by telephone or email
• Provide administrative support duties.
• Provide Excellent Customer Service
• Any other ad hoc requests assigned by the management.

Working Days = 5 days per week (4 weekdays + 1 weekend)

Working Hours = 10 Hours per day (9am – 7pm or 10am – 8pm)

Working Location = Harbour Front Centre

Job Requirements and Qualification

• Min. GCE ‘O’/’N’ Level/Nitec/Higher Nitec/Diploma, Professional Certificate in Customer Service or etc.
• Min. 1 year & above related experience in Customer Service.
• Responsible and Polite
• Ability to work independently
• Positive learning and Go-getter attitude.