Patient Service Associate (3 months to Perm)

Mon - Fri, Staggered Office Hours

Salary: 1.5 to 3k

Duties and Responsibilities

Register and schedule appointments for patients

Assist doctors with administrative tasks and/or simple procedures

Manage email, phone and upfront enquiries from patients

Perform cashiering duties

Provide chaperone assistance to patients

Ensure overall décor and cleanliness in the clinic

Requirements

- Min O/A/N Level

- Experience in customer service will be advantageous

- Team player with good interpersonal and communication skills

- Able to multi-task and work in a fast-paced environment

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

您是否具有与孩子们一起工作的热情？您是否对能参与孩子们的学习之旅感到自豪？当您专注教学时，您希望得到来自于项目专员和支持团队的良好支持吗？我们正在寻找充满热忱的教育工作者，齐心协力实现“为孩子们提供人生最佳起点”的愿景。

职位说明

o 作为一名幼教老师，您将担负起班级幼儿的教学和日常保育工作的责任。这包括

o 规划和实施适合儿童发展的课程和方案，辨识新趋势，保持创新。这包括制定计划、实施计划和提供学习材料，以提高学习环境的质量。

o 与中心员工、家长建立合作伙伴关系。

o 管理家庭与社区项目，相信我们可以回馈我们所在的社区。

o 负责日常保育工作并不断改进，从而提供更好的服务。

o 以专业实践推广我们的愿景、使命和价值观，以创新提供优质服务。

资格：

o 至少拥有幼儿教育L1证书或幼儿教育教学文凭。较强的华语口语和书写能力。

o 良好的人际交往能力，能与来自不同国家和不同文化的各级工作人员、专业人士、家长和家庭以及社区伙伴合作。

o 有无教学经验皆可，但需具备高度的上进心，精力充沛，热衷于促进儿童的学习和发展。

o 精通Microsoft Word.

根据资历和工作经验，申请人可能会获得不同资历的职位。 请在您的简历中插入您的首选中心。

Summary:

Do you have a passion for working with children and take pride in their learning journey? Do you enjoy being well supported with programme specialists and support team as you focus on your class? We are looking for passionate preschool educators who will help us realize our vision of giving children the best start in life.

Description:

As one of our teachers, you will manage a class in teaching and routine care responsibilities.

• You will guide the class of children under your care to.
• Plan and implement curriculum and programmes appropriate for the child’s development, identifying emerging trends to keep innovating. This includes developing initiatives, practices and learning materials to enhance quality of learning environment.
• Build collaborative stakeholder relationships and partnerships, amongst centre staff and families we serve.
• Manage family and community programmes as we believe in contributing back to the community we are in.
• Conduct routine caregiving and always looking for improvements to deliver better quality and service
• Uplift professional practice in promoting our vision, mission and values and innovating to deliver high quality service standards

Job Requirements:

• At least a L1 Certificate in Early Childhood or Diploma in Early Childhood – Teaching.
• Strong communication skills - spoken and written Chinese (for Chinese Curriculum Language Teachers).
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures.
• With or without teaching experience; but highly motivated, energetic and passionate about promoting children’s learning and development.
• Proficient in Microsoft Word.

Depending on qualifications and working experience, applicants may be offered roles of different seniority. Kindly insert your preferred centre on your resume.

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Summary:
We are seeking a passion for teaching Chinese language teacher to join our team of educators.

职位摘要：
我们正在寻找一位对教学充满热情的中文语言教师加入我们的教育团队。

As a freelance academic Chinese language teacher, you will be responsible for delivering engaging and effective lessons to students of all levels, assessing student progress, and contributing to the ongoing development of the Chinese language curriculum.

作为一名自由职业的中文语言教师，您将负责为各个水平的学生提供引人入胜且有效的课程，评估学生的进展，并为中文语言课程的持续发展做出贡献。

Responsibilities:

• Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
• Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
• Collaborate with colleagues to develop and implement effective Chinese language curriculum, including lesson plans, assessments, and materials.
• Participate in professional development activities to continuously improve teaching skills and knowledge of Chinese language pedagogy.
• Maintain accurate and up-to-date records of student progress, attendance, and grades.
• Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.

责任:

• 制定并传授各个水平的高质量课程，利用各种教学策略和资源以满足不同的学生需求。
• 通过一系列方法评估学生的进展，包括形成性和总结性评估，并根据需要向学生及其家庭提供反馈。
• 与同事合作制定并实施有效的中文语言课程，包括教案、评估和教材。
• 参与专业发展活动，不断提高教学技能和对中文语言教学法的了解。
• 维护准确且及时的学生进展、考勤和成绩记录。
• 定期与学生、家庭和同事沟通，营造积极的学习环境，促进学生成功。

Requirements & Qualifications:

• Experience is preferred, but newcomers are also welcome.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
• Fluency in Chinese with excellent written and verbal communication skills.

要求与资格：

• 经验者优先，欢迎新人加入。
• 良好的沟通和人际交往能力，能够与学生、家庭和同事建立积极的关系。
• 流利中文，具有优秀的书面和口头沟通技巧。

Job Highlights：

• Comprehensive training provided
• Walking Distance to MRT Station & Good Working Environment

职位亮点：

• 提供全面培训
• 步行即可到达地铁站，良好的工作环境

Responsibilities:

• Offer client services to contract customers.
• Maximize service sales and customer satisfaction.
• Provide the Executive and Field Service frequent feedback to raise efficiency of Service Operations.
• Guarantee that the profit margin, service sales objective, and payment collection are achieved.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Pursuit quotations to yield high success rate
• Uplift and encourage department employees.
• Promote leads for service sales

Requirements:

• Degree or Diploma in Electrical or Mechanical or an equivalent qualification
• At least 2 years of technical experience of HVAC systems, Chiller Plants, Airside, and Building Services.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Purpose

As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.

Duties and Responsibilities

• Assist patients with registration and payment via app and self-service kiosk.
• Advice patients on the applications available in the OneNUHS app.
• Ensure effective coordination of care in providing a pleasant patient experience journey at outpatient services.
• Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required.
• Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
• Assist in administrative and technical support in teleconsultation services.
• Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
• Participate in service quality initiatives.

Requirements

• Minimum GCE “N” Levels. Fresh diploma graduates are welcome to apply.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• MNC
• 5-day work week
• Up to S$4,000
• Minimum 1-2 years of relevant working experience in Sales
• Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Sales Executive.

RESPONSIBILITIES:

• Identify new business opportunities and execute sales strategy to secure new customers
• Maintain good customer relationship with customer to increase sales growth
• Attend to customer enquiries/issues and resolve in a timely manner
• Achieve monthly sales target as KPI set
• Work closely with the Sales Manager, Executive Chef, Procurement, Brand and Marketing team on the various branding development and marketing support for different customers based on their requirements
• Develop professional rapport with the customers and build positive brand loyalty
• Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition
• Canvassing new potential customers via cold calling, networking etc
• Collaborate with brand and marketing team to perform market research to understand the various trends, competitive analysis

REQUIREMENTS:

• Diploma in Business or related disciplines
• Minimum 1-2 years of relevant working experience in Sales for Food/Fast Moving Consumer Goods (FMCG) industry will be preferred
• Self-motivated and results driven
• Possess good product knowledge in the foodservice industry
• Possess own transport is an advantage

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday, Office Hours
• Salary: Up to S$4,000 (Salary will commensurate according to experience & qualifications).
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

We are looking for part-timer (Student) who can cover during the period below:

• 6 days training in January
• 28 Feb - 08 Mar

Job Scope:

• Manage customer enquiries through telephone, email and social media support
• Provide before and after sales service and consultation to all potential customers
• Prepare quotations, invoice generation and payment collections
• Supports daily operations from time to time
• Other adhoc duties as assigned by superior

Job Requirement:

• Customer service focus and deliver professionally on brand experience
• Friendly and pleasant disposition, self-motivated and service oriented mindset
• Strong communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a dynamic work environment
• Good administrative and organizing skills
• Proficient in Microsoft Office (Excel, Words)
• Sitelink knowledge a plus
• Minimum Diploma with at least 2 years of sales and customer service experience

Part-time Salary: $12.00 - $14.00 per hour

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Happy Tutors Learning Centre is a Social Enterprise looking to offer the highest quality bespoke education services to every student in Singapore. We have 5 centres spanning the East and West of Singapore.

We are looking for passionate tutors who are keen to work with students and help them in their school curriculum. Our centre is focused on customised learning and the tutor needs to be able to adapt their teaching to different learning styles.

Details for Candidates

• The salary range is 1600 - 2400
• 5.5 Days work week (1 Weekend inclusive)
• Weekday Timing: 1300 - 2130 Hrs
• Weekend Timing: 0930 - 1700 Hrs
• Part-time positions available

Job Scope

• Teaching students in assigned classes (about 30 hours a week)
• Create new learning material for the centre
• Assist in the centre operations in other matters
• Contribute to the learning programmes offered by the centre

Requirements

• Infallible work ethics
• Effective and positive communications is a must.
• Pleasant personality around customer, colleagues and students
• Have passion toward education and helping others
• Other industry experiences (if any)

Interested candidates please apply, vacancies are limited!

Responsibilities

1. Diary management, including organizing internal or external meetings

2. Coordinating on-boarding and off-boarding work

3. Providing support including request handling for application access and obtaining necessary approval for business activities

4. Recording client meeting in Compass, registering event in Global Event Management System for client and creating road show for business traveler

5. Preparing supporting document for Travel and Expenses reimbursement report and follow up action

6. Booking and providing necessary arrangements and documents for business travel

7. Managing Office supplies

8. Providing ad hoc administrative support

How to Apply:

Interested applicants, please email your resume to [email protected]

Clara Crystal Lim Tyn Wei

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities at the SingHealth Regional Health System. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will be responsible for providing general administrative and operational support for CPHRI. You will maintain meeting schedules and coordinate meetings with internal and external stakeholders. You are required to provide logistical and admin support for events. You will assist with the tracking and collating surveys administered to research subjects as well as providing logistical support to research projects. You will also be involved in the procurement process and ensure that all procurements requisitions are processed smoothly and adheres to the corporate guidelines.

Requirements

• Diploma in any discipline or equivalent with at least 3 years of relevant experience in administrative work
• Proficient with Microsoft Office applications
• Good organising and coordinating skills
• Good time management
• Excellent interpersonal and communication skills
• Able to work independently and in a team
• Must be fully vaccinated against COVID-19

Responsibilities:

• Oversee, revise and plan the maintenance schedule
• Inspect and oversee all maintenance visits are completed before end of contracts.
• Monitor all follow-up jobs and KIV to ensure engineers accomplish it and inform the finance team.
• Facilitate communication between the sales and operations teams.
• Support Service Operations Engineers in achieving their service sales goals.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Perform ad hoc duties.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Capable of using Microsoft Office programs
• Communication, verbal and written skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

YMCA of Singapore

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.

Customer Care Officer (1 Year Contract) x 8

Work Office Location : North (Accessible by MRT)

Working Hours : Mon – Fri, 830am – 6pm, Alternate Sat: Half day

Main Responsibilities

• Provide advisories to facilitate the employment of both local and foreign manpower in Singapore, handling claims and complaints regarding employment and related disputes etc.
• Maintain up-to-date knowledge of any new/change information to ensure accurate advice are given to customers.
• Ability to work well in a fast-paced environment with constant introduction of new government policies and requirements
• Handle calls during crisis situations and build rapport with the callers and report to supervisors for further action.
• Providing feedback on processes, suggesting improvements to enhance skills and knowledge.

Requirements:

• Proficient in Microsoft Office tools
• Must be comfortable in handling queries from callers
• No experience required as training will be provided

Interested candidates, please email your updated resume to Darenme Sit at: [email protected] to apply or contact via Whatsapp : +65 8817 8684

1. Full Name

2. Residential Area

3. Availability

4. Position Applied: "CallCentre"

Only Shortlisted candidates will be notified.

ATTN; Tan Hui Yung Janet (CEI: R1104487)

Do Join Our Telegram Group to look for other job opportunities as well

https://t.me/Fasttempcontractjobs

EA License No: 05C3451

Marketing Support

• Analyze FB Ads and Google Ads for tracking performance and metrics with social media and digital marketing tools
• Handle marketing and corporate communication matters.
• Conduct research and propose new marketing avenues
• Coordinate events and film shoots with videography and photography skills

Admin support

• Support and Handle stock taking for clinics
• Assist in MOH licensing and act as the contact point for facilities vendors
• To assist in all ad-hoc administrative matters

Operations Support

• Execute action plans for the organisation to meet strategic goals
• Support the smooth running of daily operations of organisation
• Manage SOPs for HQ and clinics

Job Requirements:

• Diploma or Degree in Business/Management Studies, Marketing, Communications or any other relevant discipline
• Good people skills. Team player and able to demonstrate leadership skills

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Providing excellent pre- and post-customer service
• Display high level of professionalism and work ethics
• Liaise with Operations Team to fulfil customers’ requests
• Training will be provided if no prior experience
• Handle online sales enquiries
• Communicating with customers
• Preparation of shipping documentation and other relevant documentation

Requirements:
• Candidates who have no experience but are keen in the customer service field are most welcome to apply

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Key responsibilities:

• Collaborate with internal teams to ensure smooth sales and business development operations and customer satisfaction.
• Maintain file system, client databases and update customer records. (CRM & Excel)
• Provide sales and customer service support to the sales and business development team.
• Coordinate meetings, appointments, and travel arrangements for the sales team.
• Assist in the coordination and organisation of sales events and exhibitions.
• Liaise with internal and external costing team for timely proposal submission to clients
• Assist in the preparation of sales reports, presentations, sales proposals and other sales materials.
• Other ad-hoc duties as assigned

Requirement:

• Min. O level or ITC education.
• Training will be provided to non-experienced candidate
• Good interpersonal skills and sales-oriented
• Strong organisational and administrative skills.
• Proactive, Independent, meticulous and a good team player.
• Keen interest to learn new knowledge.
• Proficiency in Google office Suite & MS Office

This is a contract position attached to a CC managing the holistic activities programme for children from low-income families. Location: Central (Nearest MRT: Chinatown)

Duration: 1 year

Job Scope

-Work with other agencies and partners on developing new programmes for the students

-Lead a small team to oversee the smooth operation of the Centre

-Handle and follow up with any ad-hoc tasks as assigned

Requirements

-Diploma or Degree

-Able to work shifts including on weekends

-Have similar work experience or interest to work with youngsters

Working Hours

Monday to Sunday: 4 weekdays and 1 weekend, either Saturday or Sunday (5 day work week)

AM shift: 9am to 6pm

PM shift: 1pm to 10pm

Salary: $3,000 to $5,000 monthly

To Apply:

WhatsApp resume: 8023-1992

Email resume to: [email protected]

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

• Diploma from a recognised institution

• Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

1. Develop a product monitoring solution for reporting the product health and statistics.
2. Develop a access management framework for user and product team  (e.g. RBAC, RuBAC, DAC)
3. Good in scripting languages such as PowerShell, Python, or Bash.
4. Capacity to think critically and devise innovative solutions.
5. Good knowledge in cloud computing platforms like Azure, AWS  
6. Able to work with automation tools (Ex. Power Automate) for product improvement activities
7. Support technical team to develop automation workflow for operation efficiency

The role will be reporting to the Business Manager as a key member of the Sales Team in QT Instruments. This is a customer facing role supporting Sales, Operations, and Product Management who will be responsible for the execution of orders with the primary focus on building a strong relationship and providing superior customer experience.

We are looking for someone who is a self-starter and is able to work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

Responsibilities:

1. Prepare sales quotations and update information to the company’s Sales CRM system
2. Manage Key Account Customers’ daily blanket orders and contracts including coordinating deliveries.
3. Ensure orders renewal and continuity together with the sales and marketing team.
4. Building and maintaining client relationships: Develop strong relationships with new and existing clients by understanding their needs, providing excellent customer service, and keeping them informed of updates and promotions.
5. Meeting sales targets: Work to meet or exceed team sales targets by closing deals and generating revenue and optimal gross profits for the company.
6. Reporting and sales tracking: Effectively make use of “Salesforce” (CRM software) to keep detailed records of selling activities, maintain an updated customer database, and report on sales performance to management in timely fashion.
7. Assist in the preparation and submission of sales tenders.
8. Any other duties assigned by Senior Management team.

Requirements:

• Minimum Diploma in any discipline.
• Minimum of 2-years’ experience in customer facing environment. (healthcare industry preferred)
• Must have experience processing orders in various systems. (e.g. Salesforce)
• Looking to find a service-oriented person with good Interpersonal skills, written and verbal communication skills and phone etiquette.
• Able to manage multi-tasking in tight deadlines and cross-functional team communications
• Ability to work both independently and collaboratively, think creatively and take on challenges, and proactively solve problems.