The Position

Lead the positioning and execution of Boehringer's Customer Engagement model in line with the Human Pharma Customer Engagement roadmap; ensuring that all operational initiatives deliver measurable impact through valued customer experience whilst maximizing opportunities to feed useful data and information back into the business to drive Boehringer's continued success.
Partner with the TAs - Marketing, Sales, Medical - to achieve business objectives and support global ambitions in with the HPBU Intent; translating marketing and medical led customer plans into seamless, omni-channel activities across online and offline touchpoints.
The role will be part of a joined up Regional HP-Ops leadership team where delivering a customer led approach via cross functional execution is vital to ensuring the value Boehringer Ingelheim delivers commercially and medically.

Tasks & Responsibilities

• Lead team planning, identifying, shaping and delivering a plan that operationalizes NBI's Go-to-Market approach increasing opportunity for brand and medical teams to effectively engage their target audiences.
• Partner with the business to ensure that brand / medical strategies and activities are undertaken in alignment with ASKAN and Global's Customer Experience approach, and that brand objectives and strategies are effectively implemented.
• Evolve our capabilities towards delivering compelling omni channel experiences that meet customer needs and connect touch points (online and offline) to drive differentiation in the market and meet business needs.
• Create a performance-based culture with clear accountability and a sense of urgency for achieving results. Manage, track and report on channel and campaign performance, instilling a clear understanding across the business of where, when, and why success occurs.
• Supervise Centralized HP-Services and 3rd party partner relationships to ensure effective and timely delivery of all requirements.
• Lead and develop an effective Department team that at all levels are able and committed to delivering objectives and to fostering Boehringer’s Values

Requirements

• Bachelor’s degree in relevant discipline
• 7+ years’ experience in the delivery of value across Customer Engagement, Business Analytics, Sales Force Effectiveness, Multichannel Analytics & CRM
• Ability to operationalize strategies, monitor progress, and make necessary adjustments to achieve objectives
• Very strong analytical skills, ability to analyze data from multiple sources and identify insights, themes, operational issues and areas for improvement
• Proven track record of leading projects and leading teams that successfully achieve milestones and deliverables
• Excellent collaboration, problem solving and negotiation skills
• Proven leadership experience, inspirational leader with ability to partner, engage, and influence senior leadership and partners

Interested in working with animals and love taking care of them? Join us!

Build your career around your love in animals with Mastermark. We are a leading Wildlife Management Specialist based in Singapore. We have worked with many government and private organizations, and we are seeking several enthusiastic and animal loving individuals to fill role of an Animal Care Officer.

The Animal Care Officer will be handling husbandry care for supervised animals at one of the various animal care sites within Singapore based on a roster rotation. Transport will be provided to the respective sites from Choa Chu Kang MRT.

Your role includes but are not limited to:

• Distribute food under supervision and according to animal dietary requirements.
• Handle, restrain and move animals.
• Provide basic animal care (e.g. showering, nail trimming, ear cleaning)
• General Housekeeping (e.g. moving and arranging supplies) and related work.

Our Requirements:

• At least an 'O' Level qualification or equivalent.
• Good communication skills in English, both written and spoken.
• Completed handling course conducted by an accredited or approved training provider will be an added advantage.
• At least 1-year work experience or equivalent in animal husbandry/handling and care.
• Able to work on weekends and public holidays on a rotating roster basis.

Those with the following vaccinations will be a bonus:

- Rabies and Tetanus

- Japanese Encephalitis (JE) and Influenza

Benefits:

• Annual Leave
• Medical
• Dental
• Food allowance
• Phone allowance

For more information on Mastermark, visit https://www.mastermark.com.sg/

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

About the job:

We are seeking a dynamic talent with startup entrepreneurship mindset to join us as Analytical Business Improvement, In this role, you will play a pivotal role in optimizing and enhancing the efficiency and effectiveness of our Platform, Operations, Employee & Users. This role will identify, analyse, and implement process improvements that drive user satisfaction, operational excellence, and employee & operational engagement. You will work closely with cross-functional teams to ensure the seamless execution of community experience initiatives.

Roles:

• Support the stakeholders closely to develop and document the business processes and mapping
• Process Analysis and Mapping. Conduct a thorough discovery, analysis of current business processes within the community experience teams. Develop detailed process maps and workflows to identify bottlenecks, inefficiencies, and areas for improvement. Document and report all process changes, improvements, and best practices. Communicate findings, recommendations, and process updates to stakeholders
• Collaborate with other departments align processes and systems for maximum efficiency
• Work closely with frontline teams to gather input and feedback for continuous improvement
• Implements continuous improvement on the developed processes within the customer experience team

Requirements:

• Diploma in Business Administration, Operations Management or a related field
• Minimum one (1) year of experience in business process improvement, preferably in a contact centre or customer service environment
• Passion for delivering exceptional customer experience and driving continuous improvement
• Strong analytical skills with the ability to collect, analyse and interpret data to drive decision-making
• Has the ability to plan, organise and prioritise multiple initiatives simultaneously
• Strong verbal and written communication skills with the ability to present complex information clearly and concisely. Able to work fast
• Proficiency in process mapping tools and data analysis software (e.g., Excel, SQL)
• Experience in the car-pool, ride hail, last mile delivery or transportation industry is a plus

Responsibilities

• Works together with parents in assessing children’s developmental growth
• Implements centre’s programmes and new initiatives
• Assists teachers in attending to the children’s basic needs

Requirements

• Possess DECCE-T/ L2
• Possess a positive working attitude and have the drive to nurture early learners

Working Hours

• Rotating Shifts
• 5-day work week + 1 Saturday (half day) per month
• Week with a working Saturday: Monday to Friday – 7.5hrs exclude 1 hour lunch break, Saturday – 4.5hrs no lunch
• Week with non-working Saturday: Monday to Friday – 8 to 8.5hrs exclude 1 hour lunch break
• Centre operates from 7am to 7pm (Monday to Friday) and 7am to 2pm (Saturday)

Salary

$3,100 and above (Salary will commensurate with education and experience)

Front Desk Receptionist - Showroom

• Working Hours: Rotational Role
• (7:45am – 5:15pm / 6:30pm)
• Basic up to $2600 + OT + VB
• Location at : Central - Near Queenstown
• Showroom setting

Job Responsibilities
• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General adhoc admin duties that may be assigned from time to time.

Requirements:

• Preferably with customer service experience.
• Candidates with hotel lobby or with flight attendant experience would be an added advantage.
• Preferred immediate starter.

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

We are looking for a Psychologist to join our Therapy Services team at Rainbow Centre. The team aims to improve the quality of life of persons with disabilities through effective therapy and psychological services so that they can achieve their highest level of independence and lead thriving lives.

The Psychologist, working as part of an interdisciplinary team, will be responsible for the delivery of quality psychological services and may work across a variety of settings at Rainbow Centre (early intervention, schools, out-of-school hours care and community outreach services etc).

Key Responsibilities

1. Providing quality clinical services to our clients

• Using appropriate assessment tools to obtain data to identify therapy needs in a variety of cases
• Formulating care plans that are outcome-based and relevant to the goals identified for the clients through planning, implementing, evaluating and managing interventions.
• Facilitating individual and group interventions and employing evidence-based psychological interventions, as well as applying the process of collaborative exploration in the management of caseloads to deliver effective services.
• Complete specialist reports, case notes and other documentation, following professional guidelines and guidelines required by the organization.
• Prioritising and managing a caseload under supervision in accordance with organisation policy. The postholder will also complete specialist reports, case notes and other documentation, following professional guidelines and guidelines required by the organization.
• Participating in developing protocols and clinical guidelines to improve services in conjunction with the Lead Allied Professional/Principal Therapist.

2. Supporting strategy and planning effort

• Maintaining and monitoring client records related to service utilization in accordance to organisational and professional requirements, as well as inventories of equipment, materials and supplies.
• Ensuring the adherence of health and safety policy and all equipment are properly and safely stored and maintained for safe use.
• Participating in the development, monitoring and evaluation of outcome measures as appropriate in service area

3. Continuing professional development

• Engaging in and articulating reflection and evaluation in practice, including critically evaluating the impact of contemporary issues related to the profession and sector.
• Remaining up to date and compliant with all relevant legislation, organizational procedures, policies and professional codes of conduct in order to uphold standards of best practice.

Candidate Requirements

• Possess a Masters in Educational or Clinical Psychology. It is mandatory for all applicants to have completed a practicum experience during their Masters.
• Eligible for registration/Already registered with the Singapore Register of Psychologists.
• Prior working experience in a special education setting will be a definite advantage.
• Good communications skills to convey thoughts and ideas succinctly to various stakeholders, as well as to foster interdisciplinary collaboration to provide client-centric service and achieve best outcomes.
• Able to handle the physical demands of the role, such as lifting clients and equipment.

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Roles & Responsibilities

• To interact with patients on daily basis for meal ordering
• To take patients’ meal orders
• To follow up with any changes to patients’ meals (New Admissions, Meal Amendments, etc.)
• To key in patients’ meal orders to meal ordering form
• To work with Food Services Vendor for patients’ meals
• Ensure patients’ meal orders are accurate
• Assist with daily operations in Food Services

Requirements:

• Good customer service

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

about the company
Our client is a well established Private Bank with global footprints.

about the job

• Support the investment specialists on research and advisory
• Work on both quantitative and qualitative analysis
• Review clients portfolio and interpret financial data
• Assist in the creation and review of proposal decks

skills and experience required

• >2 years of private banking experience
• Familiar with private banking environment and keen in investing
• Excellent communication and presentation skills
• Proficient in Microsoft Office applications
• Candidates without prior experience may apply

To apply online please use the 'apply' function.
Charlene Lin (EA: 94C3609/R21100955)

suntec

up to 5.5K

• Front-line support for customer inquiries and serve as the in-house resource for the sales operation.*

• Provide day-to-day support to the sales team and customers*

• Order Processing in our Enterprise Resource Planning (ERP) System received via email, fax or phone including but not limited to order types such as outright purchases, Special Access Orders, and Consignment.*

• Manage Travel Stock program, ensuring compliance with Quality System*

• Generate, receive, inspect, disposition, and transact Returned Material Authorizations (RMAs) via Complaint Reporting and ERP systems *

• Maintain all master data management activities including but not limited to new customer set-up and modification, account alignments, Supplier Add Requests (SAR) and Business Partner management. *

• Manage Consignment requests and execution, ensuring compliance with all relevant legal and quality requirements *

• Maintain excellent customer relations *

• Ensure compliance with ERP, Quality Management System (QMS) and financial requirements with respect to documenting usage and billing activities.*

• Inventory Management for in-field locations, and in the warehouse including but not limited to cycle counts, receipt of incoming product, safety stock calculations, expiration management and other warehouse transactions.

• Manage quarterly Reconciliation scans for both Travel Stock and Consignment accounts utilizing SalesForce. Quarterly generation of audit packets ensuring inventory accuracy to the lot ID level and reconciliation of 100%.*

• Serve as backup for accounts payable processing in ERP.

• Act as frontline support for International Regulatory Audits; specifically serving as the GDPMDS governance under Singapore regulations.

• Generate and process Returned Material Authorizations (RMAs) via RMA/Complaint Reporting and ERP systems. *

• Support of Quality functions such as RMA inspection, Receiving inspection, and dispositions. *

• Management of RMAs in AssurX to ensure accuracy and timeliness.

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *

• Check quality records associated with the quality system(s) to assure accuracy and conformance with the approved format and standards.

• Maintain control and ready access of quality and archived record files.

• Periodically audit quality records to assure continuing compliance and that the appropriate procedures have been followed.

• Adequate and up-to-date Metrics reporting of all issues. Communicate any issues that impact QMS to upper management, presenting solutions as appropriate. *

• Maintain accurate record of required sales expenses, customer files and field sales reports, communicating required information as needed.

• Direct and indirect procurement via generating purchase orders for product from other subsidiaries (HQ), Third-Party Manufacturers, and other various vendors.

How to Apply:
send your resume to: [email protected] or Telegram me @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

Job Description

The incumbent will be the ambassador of the organization for providing excellent patient service to our customers.

Job description

• Patient registration
• Appointment scheduling
• Billing and cash collection
• Records update and report distribution
• Filing of patients’ records
• Replenishing inventory when stock is low
• Additional responsibilities assigned by supervisor

Job requirements

• Preferably with experience in ILTC setting (e.g., centre base care)
• Minimum GCE N levels/O levels with min 1 years of relevant experience in Customer Service Coordination / Liaison Work / Case Management Coordination
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Has administrative background (be it healthcare or not) – Versed in Microsoft Word, Excel and PowerPoint
• Able to manage high volume of emails and attend to matters involving inter-departments
• Willing to travel to various working locations locally, when needed
• Willing to work 5.5days work week

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Sales Executive (Engineering Order, Bukit Batok, No exp needed, team basis, up to 2.5K)

• Work time: Monday to Friday, 9am to 6pm
• Work Location: Bukit Batok
• Permanent headcount, stable opportunity
• Salary: S$2,500 + AWS + VB (Average 2 months)

Job Scope

• Following up with prospective and existing clients. Receiving and processing purchase orders.
• Issuing sales transaction invoices.
• Verifying orders, including customers' personal information and payment details.
• Contacting customers by phone or email to answer queries and obtain missing information.

Requirements

• Nitec or diploma in engineering field or “O” Level certification with engineering sales support experience
• Candidate without prior experience may apply
• Comfortable with engaging with potential / clients
• Open to visit customers in overseas every 3-6 months if required

If you are interested in this opportunity, submit your application now to [email protected] find out more about this position. Thank you.

Chen Hsiu Wen (Winnie) | Personal Reg No: R1980765
Manpower Staffing Services (S) Pte Ltd | EA License No: 02C3423

• 5 days, Retail Hour
• Attractive remuneration package commensurate with relevant experience.

Job Description:

• Provide excellent and friendly frontline customer service
• Attend to enquiry via phone calls
• Schedule patient’s appointment
• Process invoice and payment collections
• Dispense medication and maintaining inventory levels
• Basic housekeeping to maintain the cleanliness of the clinic
• Handle enquiries on promotions and leading customers to products
• To perform other duties as assigned

Job Requirements：

• At least Secondary School / "O" level or equivalent
• Basic IT knowledge
• Pleasant personality, cooperative and work well with co-workers
• Be open to learning new things
• Self-motivated and sales driven with a positive attitude
• Proficiency both in Chinese and strong command in English is a must, who is able to handle Mandarin-speaking customers
• Willing to work retail hours, weekends & public holidays

Founded in 2017, Achievers Dream Learning Centre is a distinguished Science and Chemistry Specialist Tuition Centre that has empowered many students to excel in their academic pursuits. Beyond traditional theory lessons, our NEA-approved Chemistry Laboratory has transformed the learning experience, enriching the educational journey for countless students.

Sister Brand:

Also established in 2017, our Math Specialist Tuition Centre specializes in A & E Math education, complementing our commitment to delivering comprehensive educational solutions.

Job Opportunity:

Join our mission to provide Better Education as we expand our team and seek a dynamic Enrolment Specialist. This key role will involve managing administrative, operational, and sales-related responsibilities to ensure seamless enrolment processes and to deliver a pleasant customer service experience.

Key Responsibilities:

• Front Desk Operations: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
• Sales and Enrolment Management: Develop and implement strategies to attract new students and increase enrolment.Conduct outreach to potential students and their families through various channels, including phone calls and emails. Provide information about our tuition programs, courses, and schedules to interested parents. Guide parents through the enrolment process, including registration, payment, and scheduling.
• Centre Management: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
• Customer Relationship Management: Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrolment. Maintain accurate records of student enrolment, attendance, and payments using our database systems.
• Administrative Support: Assist with administrative tasks such as scheduling classes, managing student records, and preparing reports as needed. Coordinate with teaching staff to ensure smooth operation of classes and timely communication with parents regarding student progress. Handle general office duties, including answering phone calls, responding to emails, and maintaining a clean and organized workspace.
• Reporting: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
• Collaboration: You will be workin closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.

Requirements:

• Diploma or Bachelor's degree in Business Administration, Education, or related field.
• Proven experience in sales, enrolment management or administrative roles, preferably in the education sector.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in MS Office and enrolment management software.
• Ability to work independently and collaboratively in a fast-paced environment.

Work locations and timings

• You will be required to travel between our various outlets (Bukit Timah, Lorong Chuan, Kembangan) based on roster schedule and commit to the work schedule of 3 weekdays and 2 weekends.

Join us and be part of a team dedicated to shaping the future of education. If you are passionate about making a difference and possess the required qualifications and experience, we invite you to apply for the

Enrolment Specialist position today!

To apply, please submit your updated resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role.

We look forward to welcoming you to our team!