· At least 10 years experience
· Willing to work on holidays / work on shifts / change of shift
· Able to stand/work for long hours

· CREATE A COMPREHENSIVE BUSINESS PLAN FOR THE RESTAURANT THAT CONSIDERS THE MARKET, LOCAL COMPETITORS, SALES REVENUE AND EXPENSES.

·PREPARE AN ACCURATE PORTRAYAL OF THE FINANCES OF THE RESTAURANT, INCLUDING BANK ACCOUNTS, SPENDING, CHECK PRICING GOALS AND FOOD COSTS.

·DEVELOP STRATEGIES TO ENTICE CUSTOMERS, INCLUDING MARKETING PLANS, ADVERTISING CAMPAIGNS, COMMUNITY OUTREACH PROGRAMS AND RESEARCH.

·ANALYZE THE RESTAURANT BUDGET WITH PERSONNEL TO FIND AND PRICE INVENTORY, REDUCE EXPENSES, REVIEW CURRENT PRICING AND ADJUST PURCHASING STRATEGIES IF NEEDED.· CONTROL OPERATIONS BY DEVELOPING EFFECTIVE POLICIES, CREATING HIGH STANDARDS AND WORKING TO MAKE ADJUSTMENTS WHEN APPROPRIATE.

· ENSURE AN OUTSTANDING DINING EXPERIENCE BY REGULATING PRESENTATION, TASTE, SERVICE AND ATMOSPHERE FOR ALL GUESTS; DEVELOP WAYS TO CULTIVATE A REGULAR CUSTOMER POOL.

·SUPERVISE A TEAM OF EMPLOYEES; WORK TO CREATE A COHESIVE UNIT OF PEOPLE WHO EFFECTIVELY COMMUNICATE; CREATE A HIRING PROCESS FOR KEY STAFF THAT ENSURES QUALIFIED PEOPLE ARE SELECTED, TRAINED AND RETAINED THROUGH TOP RECRUITING PRACTICES; CONSIDER ACTIONS OF EMPLOYEES IN VARIOUS SITUATIONS THAT DEEM REWARDING OR DISCIPLINARY ACTION.

· FOLLOW ALL APPROPRIATE HEALTH CODE AND LOCAL JURISDICTION FOOD HANDLING REQUIREMENTS; MAINTAIN FOOD SAFETY CERTIFICATIONS, AND MODEL EXEMPLARY FOOD HEALTH SAFETY PRACTICES TO EMPLOYEES.

· CREATE A PROFESSIONAL ATMOSPHERE THAT SUSTAINS TOP EMPLOYEE SAFETY STANDARDS AND PROVIDES GUIDELINES TO PERSONNEL TO ELIMINATE HAZARDS AND DANGERS IN THE WORKPLACE.

· LOOK FOR NEW AND INNOVATIVE SOLUTIONS TO PROBLEMS IN THE RESTAURANT INDUSTRY; USE TECHNOLOGY AND SOCIAL MEDIA TO DEVELOP NEW WAYS TO ENGAGE WITH CUSTOMERS; THINK; BEYOND WHAT HAS ALREADY BEEN DONE TO CREATE AN EVEN MORE PRODUCTIVE ESTABLISHMENT.

· LEAD THE RESTAURANT TO ACHIEVE NEW AND GREATER GOALS IN ORDER TO STAND ABOVE THE COMPETITION WITHIN THE INDUSTRY.

Your Career

We are looking for a Senior Channel Operations Manager to support the JAPAC Theatre Channel management team. This role will drive and enable programs and processes that will deliver significant value to our partners, distributors, and sellers. You will own and maintain various operations cadence, monitoring and improving the overall pulse of partner programs through systems and tools, processes, and metrics. This position relies on an understanding of program management, sales operations, various routes to market (resellers and distributors, system integrators, service providers, technology partnerships, etc.). This role reports to the Director, JAPAC Sales Operations with a dotted line into the Director, JAPAC Channel and Commercial Sales.

Your Impact

• Partner with the Regional Channel Leadership team on the JAPAC Channel and Commercial Strategy via Initiatives and programs
• Coordinate activities and provide operational support to our NextWave partner program, Managed Service Provider program, and other Channel related programs
• Assist in process improvement of partner programs
• Assist in sales strategy and segmentation and expansion of new routes to market
• Enable and support GTM offers including bundles, aimed at the Commercial market - track and drive related sales campaigns
• Assist with high volume transactions via deals & orders desk, systems enhancements and automation and internal teams (working cross functionally, problem solving, ensuring channel sales leadership is aligned)
• Assist with tasks related to data cleansing/partner onboarding support, deal registrations, program compliance and working with the partner program team to develop necessary communications and enablement
• Assist with tool maintenance and clean-up projects (SFDC hygiene, etc.).
• Build and provide process documentation and training for stakeholders (internal teams, sales resources, partner /distributors)
• Support and drive continuous improvement by applying data analysis to identify areas of improvements and close gaps
• Review and identify areas for improvement leading to operational efficiency, process optimization and field acceleration working with various teams within the organization (operations, IT, leadership, etc.)
• Initiate and establish strong trusted partnerships with key stakeholders at all levels in the organization to ensure alignment and ongoing effectiveness

Qualifications
Your Experience

• 8+ years Channel and or Sales Operations experience
• Well experienced in Channels, Sales, and interfacing cross-functionally in the high tech industry
• Ability to coordinate programs cross-functionally to deliver on-time measurable results
• Ability to liaise with all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Strong communication and presentation skills
• Knowledge and experience with common business applications and tools such as Salesforce.com, G-Suite, MS Excel, Tableau etc.
• Leveraging FlexWork, this role requires good time management and organization skills to balance support across JAPAC region as well as liaising with HQ (US)

Additional Information

The Team

The channel organization at Palo Alto Networks is a strategic pillar for our continued growth within cybersecurity, and a critical component to accomplishing our mission. Channel development is an extension of the territory sales team, with the ultimate goal to train and enable our channel partners to become empowered in the use and sales of our products.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Job Description:

They will be responsible for the strategy and execution of all of the company’s brands marketing and PR activities. Comfortable wearing multiple hats at once, with the ability to execute on PR, content marketing, event coordination and planning, and creative projects, among other activities related to the company. Opportunity to grow and expand the marketing function into regional markets and grow the company's F&B portfolio.

Roles & Responsibilities:

• Responsible for the creation and execution of marketing and brand strategies and plans that drive achievement of the company’s business objectives
• Working closely with internal stakeholders and external partners to ensure timely executions of campaigns and events
• Coordinate with franchisor's headquarters (Based in US/Europe) on their marketing efforts which could be applied to local market
• Maintaining consistent communications with customers across all touch points to deliver a seamless and holistic brand experience
• Effectively managing the marketing budget
• Cultivate and maintain good relationship with journalists, editors and influencers who would be relevant to each brand
• Engage with the media on a regular basis to feature each brand in local publications
• Strategising, researching, writing and distributing press releases to targeted audience
• Leading a team of designers to conceptualise and produce communication collaterals that support the strategy and brand's business objectives
• Spearhead and coordinate special programs, partnerships and events that deliver increased awareness and value for each brand

Experience and Skills:

• Degree in Marketing or equivalent
• Minimum 5 years relevant experience
• Strong written and verbal communication skills, possess a dynamic personality
• Good business acumen and analytical skills
• Excellent attention to detail and to managing the overall process
• Resilient with a positive attitude
• A creative thinker and articulate communicator with the ability to conceptualize, visualize and deliver on breadth and depth of marketing activities

Benefits
• 5 days work week, 44 hours;
• Meal allowances
• Staff discount
• Monthly Sales incentives
• Performance Bonus


Responsibilities:
• Ensure all duties are carried out according to SOP to meet and exceed standards in quality of food, service, safety and cleanliness
• Consistently review operations and staff’s performance to identify any problems, concerns, and opportunities for improvement
• Provide training and coaching to staff, assess performance and provide feedback on an ongoing basis
• Achieve monthly sales targets and ensuring profitability of the outlet
• Consistently monitor product and labor costs to remain within budget
• Conduct monthly stock count for food & beverage, packaging, and all other stocks
• Solicit guest feedback to understand the needs and wants of customers
• Any other ad hoc duties as assigned by The Management

On job trainings will be given to the right candidate(s)

Our ideal candidate should possess...
• Have at least 2 years of experience working in the food-service industry in a supervisory role
• Must be able to work a flexible schedule including shifts, weekends and public holidays
• Have a positive attitude; Able to create a warm and friendly atmosphere with a high level of energy and spirit

Description
FT Benefits
• 5 days work week, 44 hours;
• Meal allowance
• Staff discount;
• Monthly Sales incentives

PT requirements
• Min 2 weekdays, 1 weekend (20 hours/week)
• $8 - $10/ hour


Responsibilities:
• Light food preparation
• Taking orders
• Make recommendation to customers when necessary;
• Maintain neat eating and serving areas;
• Other adhoc tasks by Superior

On job trainings will be given to the right candidate(s)

Our ideal candidate should possess...
• Have a positive attitude; Able to create a warm and friendly atmosphere with a high level of energy and spirit.
• Previous experience working in the food-service industry preferred
• Must be able to work a flexible schedule including shifts, weekends and public holidays.
• Candidates with more experience may be considered for a supervisory/management role

Part Time Requirements
- Commit minimum 18 hours per week
- $10/hr on Weekdays ( Monday - Thursday)
- $12/hr on Weekends ( Friday - Sunday)

Responsibilities:

• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Understands the customer and establishes needs to offer relevant products, services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
• Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
• Enhance customers' experience by introducing them to self-service banking channels that suit their needs
• Meet all service standards and assigned targets at the individual and team levels

Requirement:

• Minimum Diploma in any discipline
• With 1-2 years of experience in customer service-related roles.
• Ability to face customers in banking branch setting.
• Tech-savvy and willing to be trained.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Arcc Spaces

Launched in 2003,Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s Arcc Spaces

Launched in 2003, Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s leaders to meet, collaborate, learn, and access talent and opportunities.

Who Are We

Our Positioning is Elevated.

Our Hospitality is Warm and Authentic.

Our Perspective is Globally Minded & Curious.

Our Goal is To Engage Dialogue and Innovation.

Our customers are Progressive and Ambitious

Our X-Factor is Bringing buildings to life.

The Role

The Guest Experience Executive is a vital customer facing role, on the ‘ front lines’ who acts as an ambassador for the Centre Success & Operations Team.

As the “face” for Arcc Spaces, the role is responsible for all operations/client services for their centre(s) & tasked to build and maintain client relationships, ensuring client satisfaction and retention.

With a Focus on customers and our product offerings, they will be chiefly responsible for the execution and delivery for the range of products and services at their centre(s).

DUTIES & RESPONSIBILITIES:

Values

1. Be an embodiment of the Arcc Spaces values (authentic, responsible, curious, collaborative).

2. A strong and consistent brand ambassador for Arcc Spaces through professional presentation of oneself (verbal and written communication, deportment, hospitable, positive attitude, smile)

Centre Operations

3. Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)

4. Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.

5. Champion centre specific customer engagement activities to promote client satisfaction and foster retention.

6. Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.

7. Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).

8. Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.

9. Partakes in any other duties as assigned

Commercial

10. Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

11. Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.

12. Enhances and delivers desired hospitality quality – e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)

13. Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).

14. Enhances customer service quality – e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience

15. Supports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

Job Requirements:

• Master Mariner/ Degree and/ or Diploma in Shipping / Logistics Studies, Commerce or its equivalent
• At least 4 years’ related experience in the shipping industry. (Palm Oil / Tankers experiences preferred)
• Possess good working knowledge in shipping operations
• Possess problem solving skills
• Possess good business and numerical acumen with leadership & communication skills.
• Possess strong strategic abilities and a wide network of contacts.
• Results-oriented and performance driven

Main Areas of Responsibility:

• To assist and guide operations staff in their daily operations matters.
• Responsible for the optimal operations of all vessels (Owned / Chartered in) of the Group.
• Monitor vessels’ movements/ETAs and update/send forecast of vessel daily plus forecast of freight payments.
• To prepare/disseminate voyage orders and monitor the progress of vessel/voyages.
• To optimize cargo loadable, check stowage for single or multi grades cargoes and any restrictions for load and discharge ports.
• Agency fee negotiation / appointment / scrutinize & timely arrange remittance for port disbursement advance & final port disbursements.
• Liaise with agents and terminals to ensure vessels meet the port requirement and restrictions and optimize vessels’ quick turnaround in port.
• Ensure timely arrangement of freight payment preparation and issuance of corresponding invoice.
• Check and ensure all Bill of Lading / LOIs are correctly drafted and issued.
• Monitor the status of L/Cs and ensure Receivers’ LOI are duly secured prior to issuance of LOIs to vessel owners for release of cargo without Original BL.
• Assist traders to collate / update port info and data to facilitate planning of cargo schedule/shipments.
• Able to perform post fixture calculations for the shipments.
• Familiar with Shipnet / IMOS or other electronic voyage management system.
• To monitor vessel bunker requirement / negotiate and stem bunker as required.
• Monitor performance of all vessels, including TC vessel and performance claims.
• Build good working rapport and network with all destination port authority etc.
• Any ad-hoc duties as and when assigned.

Job duties and responsibilities

• Contribute to develop a cutting-edge home and wellness monitoring software ecosystem, as part of the nami product management team.
• Ideate and communicate a clear vision around the nami mobile App and SDK UX flows - and translate them into executable plans.
• Ideating and specifying those features, take full ownership of the end-to-end product planning, implementation, and validation.
• Responsible for driving the project forward, tracking down the development of the mobile app and associated SDK layers.
• Detail the roadmap and communicate it effectively to stakeholders within nami and among partners.
• Engaging closely with nami UX/UI in house designer for sketching visual directions and building consistent end-user experiences.
• Supporting our testers and end-users by gathering feedback to understand their pain points, propose improvements and solutions, first contact point of support for tier 2 and 3.
• Working closely with the leadership team to build product strategies and pave the way for product marketing.

Required qualifications

EDUCATION

Degree in engineering , Information Technology, or marketing discipline.

EXPERIENCE

Minimum 6-15 years of Software product management experiences, preferably in IoT space.

KNOWLEDGE, SKILLS, AND ABILITIES

• Passion for solving user problems, discovering pain points and digging into potential solutions.
• Fast, results-oriented environments & deliver the most value to your customers as quickly as possible.
• Strong organization skills.
• Wearing multiple hats: technical, design, UX, sales, marketing and eager to know these roles; keen to learn how to talk to respective specialists in different business units.
• Good communicator. You realise that you’re not going to figure out all the solutions yourself. You can bring people together to find the best ideas and solve problems.
• You have an analytical mind and are used to studying market best practices, while being keen to brainstorm in order to find the best directions and implementation options.

YOU SHOULD BE

• A great communicator – You are able to articulate your thoughts and complex situations in an easily understandable manner and has a good grasp of what content your audience is looking for
• A problem solver with sense of urgency – You ask the right questions to understand a problem well and you are persistent to get things out of your way as quick as possible to get a problem resolved
• A team player – You do not work in silo; you have to ability to see how your work affect the rest of your teammates and keep a lookout for them
• A growth mindset and great curiosity – You are curious by nature to understand things in depth and find yourself always hungry to learn new things

YOUR DAY TO DAY

• Deliver high quality, well-thought out, well-researched and timely product documents.
• Define and propose success criteria and tracking metrics that measure the impact of your work against agreed objectives.
• Take end-to-end ownership of planning, design, delivery, quality assurance and performance.
• Monitor and track product feedback to further define development prioritization.
• Develop in-depth knowledge of competitive products available as well as develop in-depth understanding of user pain points

REPORTING LINE

This position will report to the Head of Product Management

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

(EAST REGION)

Roles and Responsibilities:

Products: Microscope Solutions Products

Customer support for Domestic as well as regional
> To arrange service visiting, install, repair, troubleshooting, and re-location on site
> To set up and dismantle equipment for demonstrations
> To conduct equipment familiarization training for users
> To answer service enquiries
> To attend user’s meetings
> To install and commission new equipment at customer’s sites

To practice and enlightenment for Customers satisfaction in service team

Service administration
> To prepare service quotations, contracts, report, and invoice
> To arrange spare parts from suppliers
> To send / deliver repair item and spare parts
> To collect equipment for in house repairs
> To deliver new equipment to customers
> To attack and pursue outstanding debts
> To send faulty parts to vendors for checking and testing
> To furnish technical information and quality report to Principal

Requirement:
- At least diploma in engineering.

- having at least 1-2 years’ service engineer working experience
- Experience in medical device servicing is needed
- Able to work both independently and as an effective team player
- Proficient in Microsoft Excel and Words
- Well-organized, self-motivated, reliable and resourceful
- Strong communication and inter-personal skills
- With car license prefer

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Korean to English and vice versa
• Report and minutes writing in Korean and/or English

REQUIREMENTS

• English (fluent), Korean (fluent, native)
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give n-depth gaming and PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience

Duties and Responsibilities :

• Assist Senior Manager of Quality & Compliance to oversee the ISO Quality Management System held by the company.

• Work with internal stakeholders from Air Freight, Ocean Freight, Logistics, Courier, Cross Border Trucking Departments in achieving and meeting the set quality standards and procedures.

• Conduct training to stakeholders on topics related to quality standards and procedures.

• Work with internal stakeholders to understand and to meet the needs of customers.

• Gather quality objectives achievement metrics by internal stakeholders.

• Gather quality objectives achievement metrics by key suppliers.

• Work with internal stakeholders to gather customer satisfaction metrics.

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc

Requirement

Minimum 2 years’ experience in quality management QC related field

Diploma level or higher. Knowledge of ISO9001, ISO13485 or SS620, TAPA or TradeFIRST.

Computer literate.

Details oriented with Excellent communication skills

Able to meet deadlines

Experience in managing a team

Prior working experience in freight forwarding/Logistics industry is a plus

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

MAIN TASK

As Store Manager the person will manage day by day operations in the Singapore Store.

According to the Marketing and Sales Strategy the daily tasks will include sales responsibilities, showroom management as well as events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Store.

• Report precisely daily activities, register visitors and leads through CRM system (Sales Force).

Showroom Management

• Maintain the showroom and the services offered with the high company standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy)

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• keep he space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting in the development of the presentation for the renovation, based on the Company indication.

• Support the management of the main social media channels and local adv campaigns.

• Report daily activities through the CRM system (Sales Force).

Event Management

• Plan and organize event in advance respecting theme and budget assigned.

• Be responsible for the execution of the event according to company standards and Values (invitations, catering, logistics, adv, mailing.)

Admin/Desk Office activities

• Manage the general email account and phone and Whatsapp contact.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

MUST HAVE

• Degree in Architecture/Interior Design/Economics

• Experience in retail/product promotion and showroom management

• Fluent English for handling English speaking people ; other language will be at advantage as need to interact with counter part in Italy

• Passion for architecture and design

• Good communication skills

• Organization and problem solving skill

• Proficient in Microsoft office software (Word, Excel, Power Point

Supporting the Talent agenda

• Provide HR support to execute the Talent priorities for the group. These range from recruitment, Employee Engagement, Compensation and benefits management, performance

management and Learning and Development

• Work with the HR Head to deliver the full range of HR services to the business

• Assist in the timely implementation and execution of talent processes

• Assist in managing employee relations issues (grievances, performance related issues, termination of employment, etc.) in conjunction with the Management and head of offices

• Ensure risks relating to employees, HR policies and practices are mitigated through appropriate actions and robust control mechanisms

• Assist in ensuring compliance with relevant local legislation and employment law

• Responsible for administration of the HR Management system, in the upkeep of data, reports, leave management and HR processes- troubleshooting, configuration and facilitation

• Regulatory reporting to MOM and responsible for all MOM-related transactions: Work Pass applications, cancellations etc.

Job Requirements:

• 5 to 7 years of demonstrable work experience in a HR generalist preferably in a regional or global role.

• Previous experience in assisting with the management of employee relations issues

• Strong client focus and proven ability to build strong relationships with key stakeholders

• Excellent communication (verbal and written), presentation, interpersonal skills, Strong MS Excel and MS Powerpoint skills

• Ability to manage and meet multiple deadlines within a fast-paced environment

• Well-developed organizational and project management skills

• Strong team orientation

Here's an exciting opportunity with a highly established Chemical Manufacturing firm!

• Develops and implements a comprehensive three-year sales plan and cost budgets in collaboration with the VP/Director/Manager
• Communicates the plan to relevant teams and ensures alignment through regular reviews.
• Responsible for driving sales growth and increasing gross margin in line with objectives and strategic plans. Empowered to make pricing and margin decisions where applicable, with significant input at key customer accounts that impact business profits and overall market performance.
• Identifies and cultivates new business opportunities by prospecting and following up on leads and sample requests.
• Plays a key role in shaping the market strategy for the next 1-3 years, communicating plans to relevant stakeholders.
• Manages territory priorities and routes to market, identifying new trends and markets that will impact future business performance. Provides commercial guidance on product support and new product development.
• Provides prompt reports on business activities, identifying threats or opportunities in the designated market. Implements improvement plans and gathers market data on prices and competitor behavior to inform Sales & Marketing teams.
• Visits customers to promote and recommend products, coordinating projects and development work with them.
• Represents the company at exhibitions and undertakes marketing projects to promote new and existing products.
• May work from a home office and is expected to travel significantly, including overnight stays.
• Maintains regular communication with and influences relevant sales networks and external contacts to manage business in the market area, which may involve coaching and supporting agents and distributors.
• Makes decisions and judgments under time pressure and with incomplete information, addressing complex internal and external commercial, regulatory, technical, customer, production, agent/distributor, and intercompany issues.
• Expected to enhance the efficiency of sales systems and procedures.
• May include line management responsibility in some locations.

Requirements:

• Sales experience is required. International experience and knowledge of cultural differences are advantageous. Familiarity with regulations is preferred, and market knowledge is essential
• The ideal candidate should be IT literate with strong interpersonal and communication skills, negotiation skills, and the ability to plan and organize effectively
• Attention to detail is crucial.
• Additionally, candidates should demonstrate commercial awareness, excellent time management skills, adaptability, initiative, and strong decision-making abilities. Resilience and tenacity are important, as are numeracy skills and fluency in English.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

About The Role

We’re currently looking for a Regional HR and operations manager who has excellent organizational skills and great personality to help us to achieve organizational efficiency by nurturing a positive and inclusive work environment. The ideal candidate will have a natural flexibility in handling day-to-day routines as well as surprises. This role will be responsible for managing the HR functions, internal and contracting payrolling, maintaining employee records, ensuring compliance with company policies, coordinating office operations, managing vendors and office admin.

Key Responsibilities:

• In charge regional general and Human Resources and staffing functions in Singapore, Japan, China, and Hong Kong.
• Responsible for work pass administration such as work pass applications, renewal, cancellation, and issuance.
• ·Onboarding and Offboarding procedures for new joiners/leavers (e.g., Orientation/Exit Interview
• Payroll management for Singapore & Hong Kong
• Contracting Payroll & Administration for external contractors regionally
• Government Claims Submission (CPF/GPL)
• Tax filing & tax clearance for Singapore & Hong Kong
• Preparing documentation for internal and external auditors
• Insurance & License Renewals (Medical Insurance, Office Insurance & EA/BR License)
• Manage day-to-day office operations, including collecting mails and pantry supplies.
• Manage relationships with vendors, service providers and landlords.
• Ad hoc job duties, projects and initiatives as assigned.

Requirements:

• Minimum 5 years’ experience working as a HR and Admin manager
• Knowledge of HR functions and best practices
• Excellent organizational and time management skills
• Strong interpersonal and communication skills
• Experience with payroll, benefits administration and office admin work.
• Proficiency in Microsoft Office Suite and HR software
• Ability to maintain strict confidentiality
• Diploma or Bachelor's degree in Human Resources, Business Administration, or related field

What we Offer YOU:

• Become a company superstar. The chance to make a huge impact and be a central figure to EBCs growth, culture, people, and happiness.
• Grab the huge learning opportunity to hone your expertise and build your breadth of skills and abilities. Propel your career to the #exceptional.
• EBC commits to offer a very OPEN environment which values your ideas with autonomy and support to succeed.
• Grow and exceptional group of colleagues and friends by working alongside welcoming, smart, driven and high-performing co-workers. At EBC, regardless of seniority, we are always respectful.

If interested, please send your CV to [email protected] today.

We look forward to getting to know you!

About Ethos BeathChapman:

EBC is a global group of executive recruitment experts in Australia, Asia and Europe, with a broader network beyond. We connect exceptional people to exceptional companies.

Our multidisciplinary expertise covers corporate and specialised functions across Banking & Financial Services, Technology, Legal & Governance, Supply Chain & Procurement, Life Science, Industrial, Insurance and Consumer executive recruitment markets, among others. Passionate about staying innovative, we embrace new technologies, data and analytics. We are committed to keeping an agile mindset to deliver market leading executive recruitment solutions, tailored for our clients and candidates.

Established 2005 in Sydney, EBC is now part of the Tokyo-listed Will International, and has ten offices worldwide in Australia, Singapore, Hong Kong, Philippines, China, Japan, the Netherlands and the United Kingdom (UK). We are proudly composed of a 100+ strong team of consultants (who have over a thousand years of combined industry experience), researchers, marketing and enablement support..

www.ethosbc.com | www.linkedin.com/company/ethos-corporation | #BeExceptional

Primary Responsibilities

• Delivery of new and existing business sales targets and plans to develop the Automotive Protection business in the countries that you are responsible for.
•Research of local markets, customers, distribution channels and network contacts to execute pipeline new business opportunities.
•Continuously monitor and ensure program progress is on target and any deviations from plan are identified and solutions implemented.
•Recommend and propose sales campaigns to deliver the business plan and ensure successful performance.
•Participate in meetings as required to support the development of strategy, provide updates on new business development, and launched programs.
•Provide communication for development or enhancement of the products
•Deliver timely decisions and problem solving solutions for customers and partners.
•Provide customer and market updates and other relevant input during budgeting process
•Establish planning and implementing strategies to build and retain customers, achieving production and profitability targets.
•Support the delivery of the regional marketing approach in line with the global automotive protection marketing strategy.
•To assess new sales opportunities together with individual country, regional and global underwriting teams, to ensure alignment with QBE’s strategy, underwriting appetite and business plan.
•Regularly review income and loss ratio performance on business, aligning with the underwriting team to make sure it is line with business plan. If necessary, take the remedial actions to ensure that we deliver on the business plan.
•To support the launch of new programs, ensuring all terms of cover, processes and procedures are implemented accurately within agreed timescales and in accordance with requirements.
•Ensure that all output adheres to the relevant legal, compliance & regulatory frameworks and corporate policies to minimise risk to the business.
•Identify and implement ‘best practice’ and process improvements
•Build and maintain strong relationships with stakeholders including customers, partners and colleagues to support constructive relationships and to ensure services provided continually support business needs.

Our client seeking an experienced to help set up this new store. This includes sourcing and purchasing premium tea and related items, creating an inviting store layout, hiring and training personnel, formulating marketing plans, managing stock and budget, and ensuring a remarkable tea culture experience for our customers.

Duties:

• Develop and implement the store layout and all operational aspects
• Source and acquire top-quality tea and associated products
• Hire and educate staff to deliver outstanding customer service and knowledge about our tea products
• Formulate promotional strategies to boost the store’s visibility and sales
• Oversee inventory and budget to maintain profitability
• Maintain a clean, organized, and customer-friendly store environment
• Implement changes based on customer feedback to enhance store operations and customer satisfaction

Qualifications:

• Minimum of 5 years in retail management, with a strong background in selling Chinese Tea
• Comprehensive knowledge and experience in tea culture
• Exceptional leadership and team management abilities
• Excellent communication and interpersonal skills
• Robust analytical and problem-solving skills
• Ability to juggle multiple tasks, prioritize, and manage time effectively
• Proven track record in driving sales and meeting targets

As a senior operations trainee in our High-end restaurant outlet- Learn Operations Procedures: Understand and become proficient in the day-to-day operations of an F&B establishment, including food preparation, service, and cleanliness standards. You will undergo 12 weeks of training guided by our heart warming management staffs.

Able work on weekend,public holiday and rotate night shift.

• Interacts positively and professionally with guests, colleagues and other departments as appropriate and required

• Recommends and suggests specialties to guest, up sells whenever possible

• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet

• Inspects table and glassware for cleanliness and damages

• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies

• Presents bill upon request and processes payment

• Train staff in the outlet as and when necessary

• Ensure that service team adheres and comply to company’s policies and procedures

• Ensure product knowledge is accurately delivered to staff

• Handle customer complaints and feedback

• Ensuring that the handover, closing and opening procedures are completed in each shift

• Ensure the cleanliness of the outlet is maintained throughout

• To maintain a sound knowledge of the menu and presentation standards for food and drinks

• Carry out any other duties as per reporting manger and Food & Beverage Operations Manager

Requirements

• Interest in wine & service
• Prior experience in Food & Beverage is required
• Proactive and guest focused
• Time and task management skills
• Upselling skills
• Attention to detail and able to lead a team
• Able to settle any guest transaction via Food & Beverage Operational System (POS)
• Ability to work flexible shifts and schedules as per manager’s request, including weekends, holidays and overtime.

Customer Service

• Attending to local and overseas customer’s inquiries pertaining to rates and investigating queries and complaints (eg cargo damage, short shipment).
• Inform changes in shipping info to customers (change of vessels/departure date etc).
• Weekly preparation of flyers for weak ports.
• Liaise with other departments closely for documentation.

Cargo Bookings

• Responsible for bookings and tele- marketing for local cargoes. Define the exact commodity description from the shipper.
• Pre-booking with carriers of containers and handling class cargo declaration with carriers for your own sectors.
• Inform changes in shipping info to warehouse (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages being booked by phone and fax.
• Getting all the BL draft in place within the given time frame for all consoles that involves AMS/ACI filing.
• Sending cargo needed via emails to all CS & Sales personnel everyday.
• Assisting Export Manager in negotiating with carriers for competitive rates whenever possible.
• Filing.

Job Responsibilities : -
• Responsible for all aspects of purchasing including food, beverage, sundry items, operating & fixed assets and contractual services for the operation of the hotel.
• Manage purchasing process including sourcing of products with competitive prices, evaluation of vendors, ascertain product quality & specification, business negotiation and selection of supplier with the best combination of price, quality, delivery or service.
• Responsible for purchases for two entities.
• Supervisor and manage a team of staff to carry out purchasing procedures effectively and efficiently to meet the demands and requirements of all departments.
• Conduct periodic tender exercise for supply of daily food in accordance to standard and operating procedures
• Responsible to source for at least 3 quotations and acquire products & services within the specified time to meet the demand of operation departments
• To source, evaluate, analyse and select service providers that are suitable for hotel operations, such as stewarding contract, pest control, cleaning contractors, equipment maintenance, canteen provider etc. Submit proposal with proper job specification and recommendations.

JOB REQUIREMENTS :

• Minimum 5 years in similar capacity in hospitality industry
• Computer literate, with good MS Excel skills
• Good time management and organisation skills
• Excellent negotiations skills

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours