An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.
• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

Roles & Responsibilities

Job Description:

• Perform Food Serving, Food Packaging, Customer Assistant
• Perform cashiering duties
• Perform housekeeping duties to maintain the cleanliness of the outlet.
• Attend to customers' enquiries and needs.
• Any other duties as assigned by the Outlet Supervisor.

Job Requirements:

• Able to commit and possess good working attitude.
• Ability to read and understand product labels
• No experience are welcome to apply.
• Able to start work immediately or within short notice is highly preferred.
• Work Timing: 6.30am - 6.30pm + 2Hours OT, Break 2hours

Job Benefits:

• Pay increment after 3 months of probation.
• Training provided.
• Overtime payout will be provided
• Meal provided.
• Transport allowance.

-To ensure the toolbox meeting is conducted for his direct workers and subcontractors and attend all toolbox

meetings early morning and Liaise with the client.

-Manage and lead the operations team.

-To monitor and control the progress of work. Oversight of all operations in the company, reporting directly to the

management making critical decisions relating to the ground management of operational assignments and

manpower deployment matters.

-Ensure all authority-related requirements are followed during the execution of work and liaise with

authorities if required.

-Manage the project scope and changes and escalate the issues

where necessary.

-To provide quality assurance to ensure all the works under his responsibility are executed in accordance with proper & established work standard procedure.

-Conduct management and project-related training for the team members, whenever required.

Monitor sub-con works and attends meetings to ensure the execution of work is smooth.

-Render support to the project manager to liaise and coordinate with other Contractors to ensure the

smooth execution of works under his -responsibility.

Be able to go to the dormitory daily and liaise with the workers and solve issues where required.

Able to work odd hours as and when required.

Any other ad-hoc duties.

Requirements:

-Bachelor's Engineering Degree or Equivalent.

-Excellent communication, leadership,presentation, and negotiation skills.

-A strong work ethic, willingness to work with a close management team, and ability to multitask and problem

solve and master new concepts within a short period of time. Able to move around and work as a front liner

when necessary.

-Must be pro cient in Microsoft Office.

-Experience in Project Tendering

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Sales Manager

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends)

• Able to liaise with Mandarin, Vietnamese, Myanmar speaking associates
• Must have a least 1 year of experience in F&B outlet, like food court, coffee shop and restaurant
• Able to work long hours, weekend and public holiday
• Assisting operation manager in daily operation, like roster planning, ordering of stock from supplier

Job Description

• Comply with company's policies and procedures relating to all outlet activities
• Perform mise-end place
• Provide supervisor customer service that is fast, super friendly and customized to the needs of each customer
• provide efficient, accurate preparation and sale of products for prompt customer service delivery in accordance to established SOP like taking customer order - clearing tables - require making coffee - perform cashiering at times - does mopping and cleaning of dining areas and dishwashing - any other duties which may be assigned from time to time.

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- Comprehaensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- Customized Uniform Allowance

- 20% off Food & Beverage at all Marriott

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

• A Customer Service Manager, or Customer Support Manager, is responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques

Location: City Square Mall

Working Days: 5 days per week (Total 50 hours, rest days will be on a weekday)

Working hours : 5 days // 10.30 – 21.30 hrs (1 hr break)

2 meals provided

Salary : $2600 - $3500 and onwards depends on experience

Responsibilities:

1. Staff recruitment, training and supervising • Applies to both full-time and part-time staff • Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion • Plan and oversee staff duty roster • Handle staffing issues and issues between staff members • Manage staff behaviour, etiquette and grooming at the workplace
2. Managing budgets • Provide monthly expenditure estimates and making sure budgets are well kept to
3. Compliance matters • Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines
4. Promoting and marketing the business • Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales • Upselling of products • Secure and run events for the outlets, and provide the highest of service standards to clients
5. Managing stock • Order supplies according to given budget • Manage stock levels and ensure inventory is always kept up to date • Maintain good relationships with all suppliers
6. Handling customers • Entertain both enquiries and complaints on a quick turnaround time • Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery • Ensure high standard of service quality is adhered to
7. Basic finance/admin/HR tasks
8. Keep all statistical and financial records of the business in order
9. Set up SOPs and ensure all staff adhere
10. Oversee paperwork and ensure accuracy during submissions of items
11. Roaster planning and Manpower planning
12. Managing Sales • Ensure that outlet archive minimum monthly sales targets • Assess and improve profitability of the business • Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s)
13. Management role • Work hand in hand with Management to achieve maximum profitability and positive brand image for the business • Weekly operations report and update on challenges and relevant solutions
14. Adhoc tasks as assigned by management

About Zenyum

Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

In just 3 years, Zenyum has grown into a 200+ strong team, across 7 markets delivering better smiles and re-shaping an entire category: Smile Cosmetics. But this is just the beginning. We are looking for a Global CRM Manager to partner with the VP Growth to build one of Asia’s fastest-growing and most loved beauty brands.

Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and being part of an ambitious, fun, and energetic team, running at full speed to create Asia's most loved Smile Cosmetics brand?

If the answer is YES, let's chat about spreading smiles across Asia.

Fuelling growth through insights and analytics.

You use numbers to generate repeatable, scalable processes that are steered with ambitious perfection in a data-driven environment. While your background is analytical, you are curious about broadening your horizon and work together with our Creative and Brand leadership to build one of Asia's most powerful consumer brands. You will lead all the lifecycle marketing campaigns including email, App push, WhatsApp Business API, and LINE messaging API, and track all important campaign metrics (open rate, click-through rate, conversion rate, etc) to optimize marketing efficiency. You will gain numerous opportunities to conceptualize and spearhead new CRM initiatives and will serve as an internal consultant that ensures best practices across all markets

Championing growth initiatives across the organization.

Elevate the level of CRM ambition across all markets. Openly collaborate and push the science of CRM excellence to inform and improve our impact and efficiency across all markets. You listen to the different POVs in the room but there's a strong number-backed rationale behind every recommendation you make.

Don’t just talk, Do.

You have a full team you will collaborate within each market. However, in time of need, you have no issue with doing the work yourself. You are never too senior to not do the work or clean up after yourself.

Presenting and pitching persuasively.

You share your decisions and push for what you think is right for the business objectives, using logic and numbers (rather than opinion or emotion) to make your case. You’ve worked in large organizations before and can deftly manage stakeholders at all levels of an organization. You do this all with a collaborative spirit.

Would be great if you have:

• 4+ years of marketing experience
• 1 - 2 years of hands of CRM marketing experience (Experience with Braze and Segment is highly preferred)
• Cross-functional collaboration skills as you will need to work with multiple teams on different projects, e.g. product, sales, local marketing
• Strong analytical skills

You are a Rockstar if you have the following:

• Experience in the eCommerce industry
• Fluent in another Asian language, Mandarin, Thai, Vietnamese or Bahasa
• Proficient in Salesforce Sales Cloud, Einstein Prediction and Braze
• Experience in using WhatsApp Business API and LINE messaging API for lifecycle campaigns
• Startup experience

Your Benefits upon joining the Zenyum team

• Join the Team of one of the most ambitious and fastest-growing startups in Southeast Asia - funded by Sequoia and L Catterton
• Learn from an experienced team (Entrepreneurs, Google, BCG, McK, Lazada) on how to build a startup with rocket speed and directly work together with the management team
• Work with a diverse and talented team across 7 markets, ready to take on one of the fastest-growing and most innovative sectors in healthcare
• Fast growth and promotion prospects, with attractive employment packages (employee benefits and competitive salary)

• A service technician, or skilled service worker, is responsible for providing technical repair and service work either in a facility or in the field. These professionals may install and service a wide range of hardware depending on the technician’s specific industry. Service technicians may work on vehicles, heavy machinery and home appliances or in many other areas where complex hardware needs to be maintained or fixed. Their responsibilities include diagnostic review, repair and replacement of parts as well as the replacement and installation of equipment.
• Installing new hardware and complex products while ensuring that they work correctly and safely
• Educating the hardware users about the correct use and upkeep of their products
• Repairing broken-down or damaged equipment either in the field or at a diagnostic and repair center
• Assessing hardware and installation functionality and preparing reports about maintenance and repair work that they have performed
• Persuading customers to invest in necessary replacements or vital repairs to key components and hardware devices
• Handling customer relations in a professional and friendly manner
• Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience

About the Company

Our Client is a leader in geospatial technologies, serving customers across industries from commercial to government sectors.

Responsibilities

We’re looking for a proactive and determined Technical Project Manager to lead application software project teams to design, develop and deliver high-impact solutions for the public sector.

• Engage with clients to understand business requirements and constraints;
• Plan projects according to resources and expectations;
• Lead and manage project team from design to delivery;
• Track and report on project progress and relevant metrics;
• Manage changes and identify solutions to risks or obstacles;
• Ensure timely and successful deployment and implementation of systems;
• Mentor and motivate team members, to ensure a positive work outcome;
• Develop client relationship with stakeholders for client success.

Requirements

• Degree in Computer Science, Information Technology, Geography, or Geographical Information Systems;
• At least 5 to 8 years of experience in a similar capacity, managing the development and delivery of software projects, preferably for clients in a similar industry;
• Project management certification would be an advantage;
• Track record in leading, managing and delivering technology projects;
• Technical proficiency in full-stack technologies including JavaScript, .NET, SQL;
• Ability to work well under pressure and deadlines;
• Strong project and resource management skills;
• Excellent communication skills, including presentation and stakeholder management skills;
• Strong leadership and mentorship skills.

Employment Details

• Permanent role;
• Exciting opportunity, with excellent remuneration & benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Objective

We are an established regional healthcare provider focused on providing quality and sustainable healthcare for the residents of Singapore. This role will be responsible for the overall engagement of all our partners, to establish strong collaborative relationships and develop a long-term partnership with them, to achieve our business objectives.

Key Duties & Responsibilities

• Develop new and existing doctors in our network to build strong referrals for our specialist doctors and day surgical facilities to drive business growth.
• Develop and establish new partnerships with doctors, intermediaries and relevant entities to generate new revenue streams.
• Build and maintain strong business relationships with all partners to promote loyalty.
• Provide market trends / intelligence from the ground and contribute to business strategies.
• Collaborate with Operational teams and internal stakeholders to ensure excellent patient experience.
• Ideate, plan and execute business and marketing strategies effectively to achieve business objectives.
• Organise and conduct CMEs for Specialists and GPs.
• Hosting of events such as seminars and webinars.

Qualifications and Essential Skills

• Successful B2B sales experience and track record.
• Experience from healthcare, medical and pharmaceutical would be advantageous.
• Effective interpersonal, influencing and communication skills with a positive disposition.
• Ability to work independently and collaboratively across all stakeholders.
• Self-motivated and result oriented with strong business sense.
• May be required to work after office hours, and/or on weekends (when required) due to doctors event etc.

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities:

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that GM, Sales and other relevant Departments are informed of the VIPs.
• On commencement of shift to check on the handover log for messages and follow up actions. Ensure keys in custody are issued only to authorised personnel. Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all reception staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist Sales to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire in the absence of the Safety & Fire Manager.
• Conduct random checks on hotel driveway to ensure smooth traffic flow.
• Handle all tasks/duties as directed by the Management.
• To log in the DM log on any incidents or complaint from the guest.
• To ensure a smooth flow of check in and check out
• To create and assign room for last minute reservation outside Reservation hours.
• Night shift support required

Only shortlisted candidates will be contacted.

Job Highlights

• Positive Working Environment
• Fixed Allowances
• AWS + Quarterly Performance Incentive Bonus
• Career Growth

Job Descriptions

• Overseeing and ensuring smooth operation of the Front Office.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Building rapport and strong relations with the Front Office team.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
• Assisting and handling serious guest complaints.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Other ad-hoc duties/ projects assigned by management.

Requirements

• Minimum Diploma in Hotel Management.
• Minimum 5 years' experience in Front Office.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Able to lead the team and drive results.
• Able to exercise high level of flexibility and adaptability.
• Efficient organization of time and work.
• Excellent numeracy, verbal and written communication skills.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.

We are looking for the postion of Sales Manager who has experince in any sector.

The applicant must have fllowing qualification and agreement:

• Experince as Sales Manager job more than 3 years
• Must have diploma qualification in any field.
• Must willing to stay in company lodge and follow foreign worker to project site to supervise their work from early morning
• Driving experience candidate will be given privillege.
• First three month will be consider probation period then base on performence evaluation job can be permanent or teminate.
• Willing to worker after normal hours.

The Sales Manager is responsible to implement and execute all sales activities to maximize revenue opportunities for the Hotel in both the corporate segment in line with sales target. S/He should be able to conduct active market research and intelligence for the hotel to provide feedback on competitors, market trends and identifying new business potentials with focus on building long-term, value-based customer relationships that enable achievement of property sales objectives

Responsibilities:

• Personally manage and actively supervise the management of key accounts. Closely monitor accounts' revenue and business production.
• Proactively seek in-depth knowledge of owned accounts to understand its total revenue impact on the hotel for better negotiation opportunities.
• Manage assigned account base to exceed targets for total revenue
• Develop and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers closely aligned to each business unit
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Conduct sales-related activities (such as sales calls, site inspections and in-house entertainments)
• Conduct sales blitzes and tele-sales to develop new businesses.
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Monitor competitor practices and accounts and diagnostic tools in order to understand competitor trends
• Involve in the day-to-day pricing discussion on key accounts under his/her portfolio in conjunction with the Director of Sales.
• Gain understanding of the property’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns to offer better business solution both prior to, and during the event.
• Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensure active management of individual GAPs and personal development plan.
• Other duties as assigned by Director of Sales or the management

Job Requirements:

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 2 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
• Strong presentation, commercial and communication skills
• Strong influencer and persuader
• A self-driven personality
• Resourceful and goal oriented
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• In-depth knowledge of sales principles and techniques
• Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
• Comprehension of Hotel systems and revenue management principles
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
• Flexible work approach, positive and adaptable to changes.

*We regret to inform that only shortlisted candidates will be notified

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

WE ARE LOOKING FOR A SERVICE CREW to join our family! If you enjoy working in a young and vibrant environment and are looking to learn new skills across different stations, this position is for you!

Main Job Scope:

• Welcome customers and make recommendations
• Manage orders
• Provide positive customer experiences
• Learn barista skill

Working days: Mondays, Wednesdays, Fridays to Sundays

Off days: Tuesdays & Thursdays

Working hours: 8 am to 1 pm

Job requirements:

• Cheerful and bubbly character
• Preferred minimum of 1 year of experience in F&B, but not a must
• Able to work independently in fast-paced environment
• Able to speak fluent english & chinese

Drop us a WhatsApp @ 93834319 - Ling for an interview =)

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Job Description

1.Participate in all assigned on the stage performances of the company

2.Attend all rehearsals and work with the band members and all the singer

3.Work with the stage manager to fine all tune performance

4.Keep and update all weekly selection of the least 20 songs for routine performance

5.Memorize lytics and routines of song selection for optimal performances standards

6.Recruit and interview all new performing artistes

7.Interpret all music or dance and perform production

8.Guide and advise artistes to improve on the stage

9.Discipline problematic artise

Requirements

1.Must have 3 to 5 years working experience as Performing Artiste Manager related as manager

2.Able to work and communicate well with all the singer

3.Must has experience as Performer and singing

4.Can knowledge of all Mandarin Songs and jpop Kpop is advantageous

5.Must have strong stage experience

· Responsibilities

• Develop, manage and sustain high-performance of Construction Team and Administration Team in all Administrative, IT Compliance, Legal Compliance, CSR Issues and Project Management.
• Obtains positive contribution by managing staff, establishing and accomplishing business goal and objectives.
• Provide cause-driven leadership with focus on quality with metric driven outcomes to support the overall strategic plan.
• Plan and ensure operational growth and improvement through global system expansion and upgrading.
• Analysis of Projects and Company Financial Reports for Singapore Branch.
• Cash Management, Cost Management, Project Management and forecast expenditure budget for the month and financial year to each budgeting goal
• Fund transfer between Japan Head Office and Branch, whenever required.
• Ensure compliance of Accounting Policies and Procedures
• Biweekly, monthly and quarterly reporting for project update and reporting and consolidation of financial status of Singapore Branch to Japan Head Office.
• Ensure compliance of existing and new Fixed Assets in accordance to Head Office’s policies and procedure.
• Effectiveness in achieving the desired targets in the specified time and doing the task correctly, timely and at minimum possible cost.
• Ensure on-time delivery of projects.
• Data analytics initiatives to support businesses and increase revenues, improve operational efficiency, optimize resources to achieve optimum result.
• Work closely with the Administration Head on Financial Management in planning, organizing, directing and controlling the project financial activities.
• Analysis of company’s financial statements for decision-making purposes.
• Ensure company’s affairs comply with appropriate rules and regulations, meeting all corporate guidelines.
• Daily communication with Japan counterparts and other overseas branches.

Requirements:

• Minimum a Degree in Engineering.
• At least 10 – 15 years’ of managerial experience with proven track record in handling M&E projects in a Japanese Construction Company.
• Ability to read and speak Japanese is a pre-requisite.
• Strong written and verbal communication skills in both English and Japanese.
• Resourceful, creative, pro-active, negotiation, good management and problem-solving skills is an added advantage.
• Understanding of Japanese culture is preferred.
• Ability to lead a team of staff and business partners of multinational background and culture.
• Knowledge of business processes and functions (accounts, procurement, operations, HR, Admin etc) would be advantageous

About Propseller

Propseller is ranked #10 Fastest Growing Company in Singapore 2024 by The Straits Times and Statista!

Propseller’s mission is to help people build wealth with real estate. In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and Series A lead investor of Grab.

At Propseller, we’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced. By elevating the most human part of the service with top in-house agents and industrializing all the rest with technology and centralized operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.7/5 (500+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/

Role Description

As a Real Estate Portfolio Manager, you are responsible for managing an inventory of 100+ residential property listings. You are the brain of the 12-person Squad you belong to, defining the listing strategies, pricing policies and valuation methodologies. On a day-to-day basis, you review and approve the valuations produced by the pricing analysts, recommend listing prices based on data-driven research and insights, and fuel your team with your expertise. You will be instrumental in ensuring that your Squad, comprising of sales and client success team members, achieves its revenue growth targets.

As part of the team, you hold the keys to determining the risk we choose to take on in our portfolio by driving an ongoing dialogue between the sales team and clients. You contribute and lead projects that make our data, reporting, pricing methodology, workflows, software, and advice to clients top-tier.

Duties & Responsibilities

• Conduct market analysis to understand volumes and price trends;
• Review and approve indicative valuations of residential properties;
• Manage, with full ownership, an inventory of 100+ property listings for sale or rent;
• Propose and implement innovative pricing strategies aimed to sell high and fast;
• Drive high-impact projects that leverage data to deliver real estate agency services like no other;
• Identify action items to clear your listing inventory and get them executed by the sales team;
• Meet regularly with the Sales team and clients to provide pricing guidance;
• Hire, onboard, train, and manage a team of pricing analysts;
• Improve our products and processes by working with our software product team.

Ideal Candidate

You are a driven self-starter and a data-savvy individual with some experience valuing properties in the real estate industry. Fundamentally, you enjoy valuation work but crave opportunities to contribute directly to the business and advise our clients regarding the biggest financial decision of their lives.

You have ambitions of leading a team of pricing analysts and thrive on being a trailblazer in defining our scientific methodology for valuing residential properties, one that our clients can consistently depend on.

Requirements

• Education & Experience: Bachelor’s Degree from a top university
• 1+ years of experience in the valuation and advisory team of a top real estate firm or advisory team;
• Language: Fluent in English with excellent oral and written communication;
• Strong understanding of and passion for the local residential market;
• A deep interest to simplify and bring sophisticated real estate science to the average consumer;
• Strong analytical and Problem-solving skills with a focus on actionables;
• Advanced MS-Excel / G-Sheet skills, including complex modelling;
• Client-centric with a commitment to achieving the very best for our clients;
• Good level of interpersonal skills and emotional intelligence;
• Entrepreneurial drive with an open mindset;
• Perfectionist mindset with very strong attention to details;
• Nice to have (not required): Appraiser or RES licence.

You Get

• Central, iconic office near Lavender, Bendemeer, and Farrer Park MRTs;
• State-of-the-art-tools: MacBook Pro and Jabra Headset;
• Opportunity to make history and help thousands of people with the biggest financial decision of a lifetime.

Recruiting Process

Ideal length: 1 week

If your application is selected:

1. Interview 1 (30 mins) – Video Call: Introductory call
2. Case to be prepared at home
3. Interview 2 (1 hr) – Physical: Case presentation with our VP of Operations
4. Interview 3 (1 hr) – Physical: Meet with our Head of Propseller Buy and CEO
5. Welcome aboard!

Compensation

$4,200 to $5,500 / month + ESOP

Possible career path

Real Estate Portfolio Managers are Propseller's next generation of Sales Managers, Inside Sales Managers, or Operations Managers.

#LI-DNI