ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

Join the Fast-Growing BytePlus Team

BytePlus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the BytePlus Team, you help enterprise customers build what's next for their business. Leveraging Bytedance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Responsibilities:

- Partner the business in terms of planning, systems optimization and driving operational cadences in APAC (including Hong Kong, Taiwan, Macao)

- Play a critical role in driving Lead to Cash process

- Drive business insights, measure ROI, and access risks

- Partner with BI to streamline and standardize reporting needs

- Build and run Sales Incentive Programs

- Strong advocate for best practices and change management

- Be an integral member of the Sales Operations team where our success is measured by the success of the business

Qualifications:

- Bachelor's Degree in Business, Finance or a quantitative field of study

- Self starter with at least 7 years of business partnering experience

- Well versed in CRM and lead-generation systems such as Salesforce, etc

- Experience with BI systems such as Tableau and/or SQL is a plus

- Proficient in English and Mandarin as this role requires interactions with customers in Hong Kong, Taiwan and Macao.

- Adventurous and capable of navigating through ambiguities in a high-growth environment

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

• Project Leadership & Management: Oversee end-to-end project lifecycle, from planning to execution, ensuring timely delivery and adherence to quality standards.
• Process Re-engineering: Conduct comprehensive business analysis to identify opportunities for operational enhancements and process optimization, lead process re-engineering efforts, and implement changes to streamline workflows.
• System Improvements: Collaborate with cross-functional teams to assess, recommend, and implement system upgrades or replacements to optimize banking operations.
• Stakeholder Management: Manage stakeholder expectations and effectively communicate project goals, progress, and outcomes to key stakeholders, fostering strong relationships with internal and external partners.
• Risk Management: Proactively identify and mitigate project risks, ensuring successful project delivery within scope, budget and schedule.
• Team Collaboration: Work closely with cross-functional teams to gather requirements, fostering a collaborative environment, providing leadership to achieve project objectives while ensuring alignment with business goals and regulatory standards.

Requirements

• Proven experience as a Project Manager and/or Business Analyst in the banking industry.
• Strong understanding of banking operations, regulatory requirements, and industry best practices.
• Demonstrated success in process re-engineering and implementing system improvements.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Effective communication and interpersonal skills to collaborate with diverse teams.
• Experience in managing projects involving offshoring or shared service centers is highly desirable.
• Project management certification (PMP, PRINCE2) and business analysis certification (CBAP, PMI-PBA) are a plus.
• Ability to work independently and drive initiatives with minimal supervision.
• Preferred experience in loan or trade products within banking sector.
• Proficiency in Microsoft Excel Power Query for data analysis.
• Experience with Microsoft PowerBI for reporting and visualization.

Operations Manager (Enrichment Centre)

Working day: 5 days work week (off on Tuesday & 1 Weekend)
Working Hour: 10.30am – 7.30pm
Salary: SGD 4,500 - SGD 5,500
Location: Travel to all centres / Corporate office @ Tiong Bahru

Job Responsibilities:

• Provide support and assist the Operations Director in operation-related administrative tasks
• In charge of the Sales performances and Operation Team service standards of all centres.
• To lead and manage Centre Managers, Centre Asst Managers, and Client Service Officers (CSOs) to achieve the sales target set for their respective outlet. This includes guiding the Centre Managers and Asst Managers in running their teams at the centre to provide professional and quality service to our customers.
• To lead by example as a leader, living and spreading the Organisation Values, Ethos and Competencies championed by the company.
• Recruiting, training, and grooming of Centre Managers, Asst Managers, and CSOs.
• Managing the performance of those under your charge effectively and efficiently
• Devising strategies and tactics for Centre Managers, Asst Managers, and the CSO teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally.
• Monitoring results the plans and revise strategies and methods accordingly.
• Regular reporting of all the branches’ sales performance.
• Any other tasks, administrative duties or ad-hoc projects as assigned by Operations Director.

Requirements:

• Must have at least a degree qualified.
• Work in the tuition or enrichment industry in Singapore for 3 years minimally.
• At least 2 years’ experience in a hands-on, leadership position in a tuition or enrichment company is preferably.
• Management of multiple outlets with a proven track record preferred.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Sales Assistant Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Sales Assistant Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Sales Assistant Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

• Actively creating leads, following them up, and converting them from prospects to clients
• Actively engage with new and existing members to obtain potential referrals
• Build rapport with prospective clients to identify their needs
• Providing support at Front of House to ensure our members receive the unparalleled experience
• Work as a team to successfully exceed the sales targets and KPIs

Other Information:

• Basic salary + Uncapped Commissions
• Full medical coverage
• Trainings will be provided
• Complimentary staff benefits
• Uniforms provided
• Entry Level Candidates are Welcome to apply
• Working Location: Multiple

• Manning of hotlines & Customer Care mailbox
• Handling incoming enquiries via hotlines, email etc
• Any other ad-hoc duties as assigned

Requirement:

• Minimum Diploma
• Location: Somerset
• Working hours: Mon - Fri, 8:30am - 6pm
• Salary: Up to $3400
• 1 year contract (renewable)
• Able to start work immediate or within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong See Yun

EA Reg ID: R21100918

EA Licence No.:19C9603

About Us:

Our client is on a mission to redefine customer service in the Service Sector by transforming it into an art form. We believe in creating not just transactions, but memorable experiences that leave our guests with smiles and stories to share.

Role Overview:

As our Guest Relations Guru, you play a pivotal role in shaping and enhancing our customers' experiences. Your responsibilities extend beyond mere inquiry handling – you're a master of communication, a problem-solving enthusiast, and an empathetic individual.

Key Responsibilities:

1. Guest Experience Management: Oversee and manage the Guest Experience Index (GEI) to gauge customer sentiments and formulate strategies for elevating customer satisfaction.
   Collaborate with internal stakeholders to ensure seamless alignment of customer experiences with our brand and mission.
   
2. Customer Relationship Management (CRM): Manage and optimize the Customer Relationship Management (CRM) system for integrated, accurate data capture throughout the customer lifecycle.
   
3. Feedback Analysis and Service Improvement: Analyze customer feedback from all touchpoints, identifying trends, areas for improvement, and opportunities to enhance customer loyalty.
   Investigate and resolve customer complaints in alignment with brand values, aiming to improve overall customer satisfaction.
   
4. Multichannel Communication: Provide prompt and accurate responses to customer inquiries through various channels, including phone, email, social media, and chat.
   
5. Collaboration and Reporting: Collaborate with internal teams to address and prevent recurring issues.
   Prepare and present weekly and monthly customer service reports, covering feedback, GEI and NPS scoring, service recovery, and actionable recommendations.
   
6. Administrative Support: Undertake additional Marketing administrative duties as required, including sourcing quotations, preparing minutes, reports, and managing marketing assets inventory.
   
7. Executive Support: Manage the CEO's schedule, organizing appointments, meetings, travel arrangements, and handling expense claims.
   

Requirements:

• Demonstrable experience in customer service, preferably within the hospitality or service sector.
• Exceptional written and verbal communication and interpersonal skills.
• Proven ability in problem-solving, maintaining a customer-focused approach, and exceeding customers’ expectations.
• Ability to handle stressful situations with poise and professionalism.
• Proficiency in PowerPoint and Excel.

If you are passionate about turning customer service into an art form and possess the skills to create smiles and unforgettable experiences, we invite you to apply!

You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.

We regret to inform that only shortlisted candidates would be notified. EA License: 22C0941 (Communal Connections Pte Ltd)

The Strategist team at GOODSTUPH is made up of Hybrids who are skilled in strategy, business development, and project management.

We’re a no-nonsense, no-posturing, no BS bunch that loves working with each other.

We are looking for a SAM/AAD to help look after some of our largest accounts and to solidify and expand our business.

On a day-to-day basis, the said person and his/her team act as a liaison between clients and internal teams. This includes working closely with clients to establish specific marketing needs and identifying business opportunities to meet these needs.

Once specific needs are identified, this role is responsible for helping to recognize and oversee the implementation of solutions that will contribute to achieving client goals. As a senior member of the team, your duties also include taking financial responsibility for your assigned projects and brand(s).

From a more macro view, the role requires a strong business and operational development skillset where the ask is to drive more revenue, operational efficiencies, and accounts for the agency.

As a senior in the team, the SAM/AAD is also expected to manage a team of junior to midweights and provide them guidance.

Requirements:

• Understands the essential dynamics, strategies, and drivers of their client’s business
• Shapes and drives direction and activity on a given piece of business; recognizes and advances big ideas and opportunities
• Demonstrates accountability for agency performance and flawless execution
• Manages client expectations, objectives, and timelines
• Recognizes, works through, and resolves conflict situations
• Builds and maintains senior-level relationships at the client and within the agency
• Coaches, involves and inspires the growth and development of the team
• The ideal candidate will have a minimum of 4 years of Account Servicing experience and have had hands-on experience handling campaigns on various communication channels for FMCG and alcohol brands. Possesses the personality to develop thriving client relations and can lead creative presentations.

Zone IT Solutions, a leading provider of resourcing services in the Information Technology and Services industry, is seeking a passionate and dedicated Account Manager (Recruitment Services) to join our team. As an Account Manager, you will play a fundamental role in driving business growth by providing exceptional recruitment services to our clients.

Responsibilities

• Build and maintain strong relationships with clients in order to understand their recruitment needs and effectively fulfill their requirements.
• Source, screen, and select candidates through various channels to build a pool of qualified candidates for current and future job openings.
• Conduct thorough interviews and assessments of candidates to determine their suitability for specific roles.
• Coordinate with clients and candidates to schedule interviews, negotiate offers, and facilitate the hiring process.
• Provide regular updates and reports to clients regarding the status of recruitment efforts.
• Stay updated on market trends, industry developments, and emerging technologies to effectively advise clients on recruitment strategies.
• Collaborate with internal teams, such as recruitment consultants and account executives, to ensure a seamless and efficient recruitment process.

• Experience in account management or recruitment within the Information Technology and Services industry.
• Proven track record of success in meeting and exceeding recruitment targets and KPIs.
• Strong understanding of recruitment best practices, sourcing strategies, and candidate assessment methodologies.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with clients and candidates.
• Exceptional organizational and time management skills to effectively prioritize and manage multiple recruitment projects.
• Familiarity with applicant tracking systems (ATS) and other recruitment software.
• A self-motivated and result-oriented mindset with the ability to thrive in a fast-paced and dynamic environment.

Zone IT Solutions is an Australia-based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us.

Also, follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Working Day: 5 days work week

Salary: Base Salary up to SGD6000 + Allowance + Commission

Location: MBS

Job Responsibilities:

• Ensuring KPls are achieved.
• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Communicate courteously with customers by phone, email, and in person
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Experience working in a high-brand or high-priced designer fashion store.

A PLUS MANPOWER SERVICES PTE LTD

EA License No. 16C8280

MOM Reg No. R22107790

Responsibilities:

• Select, lead, direct, evaluate and develop a team of professional
• C & S engineers to ensure that, C & S engineering are completed on time within budget and as per the set goals
• Create career development programmes for the team and develop medium-term planning for the growth of the engineering dept.
• Ensure implementation of projects for expanding and /or modifying the production lines
• Lead, guide, evaluate and develop a team of engineer with design engineering responsibilities to ensure that the organisation achieves it business objectives and complies with all relevant regulations and laws
• To comply with the organisation safety and regulation.
• Oversee and ensure feasibility study, conceptual, basic and detailed engineering design that are carried out by the Civil & Structural discipline are in accordance with project requirements.

Pre-Requisites:

• Master or Degree in Civil or Structural Engineering.
• 10+ years relevant working experience on drafting in the plants and systems for projects in the Oil & Gas, Petrochemical, Chemical or Pharmaceutical Industries
• Well-versed in all local and international codes and standards on the related field
• Engineering and Design calculations
• Computer literate and good hand-on experience on applications such as CAD drafting, Microsoft Office, Civil & Structural design software like STADD Pro / TEKLA Structures, etc.
• Positive attitudes/ Drive for result
• Good interpersonal, management and decision making skills
• Strong Business acumen
• Flair in business writings

☑ AWS + Performance Bonus

☑ Family Friendly Environment

☑ Near MRT

Job Description:

• Overseeing software application functionality
• Lead a team of IT Engineers in support & operations of IT applications.
• Assess system performance and recommend improvements
• Develop IT policies and practices

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 5 years of relevant experience.
• Proven analytical skills

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

• Responsible on developing and executing end-to-end public relations activities/engagement

• Strategize, develop and implement a sound Public Affairs strategy in order to project a transparent, localized and trust image to internal and external stakeholders

• Responsible on brand-related materials and contents targeted for internal and external stakeholders

• Writing and producing presentations and articles of products for Asia markets.

• Providing clients/colleagues with information about new promotional opportunities and current PR campaigns’ progress.

• Working hours could be irregular when deadlines are approaching or if you’re involved in events.

Requirement

- Available on short notice

- Ability to work well under stress

- Creativity and problem solving attitude

Our client is a MNC company in semiconductor industry. Due to business needs, they are now recruiting a Sales Manager to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Engaging in customer acquisition and business negotiations within the Semiconductor sector
• Establishing a novel key account platform to enhance sales initiatives
• Showcasing the company's product offerings to potential clients
• Formulating proposals and engaging in contract discussions with business associates for general agreements
• Collaborating with the technical support team to address technical inquiries and devise solutions for clients
• Analyzing and evaluating potential customers, markets, and competing firms
• Creating comprehensive sales plans and strategies
• Orchestrating specialized marketing activities, including participation in fairs or trade shows, among others
• Overseeing and supporting projects tailored to meet customer requirements
• Coordinating customer orders

Requirements:

• Diploma or Degree in related field
• At least 2 - 3 years of relevant working experience
• Possess own transport
• Experience with wafer test or final test related product

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

JOB DESCRIPTION

Job Title: Snr Customer Service Executive

Location: Lower Delta Road

Reporting Relationship: Manager

The individual is required to handle customer inquiries/ request for quotation, bookings, and coordination. It would include create bookings in Company’s proprietary freight forwarding system, and coordinating with carrier, depot, trucking, insurance, and customs clearance.

More specific roles and responsibilities are as follows:

Scope

1. Handle full set of import and export shipments and shipping documents such as Bill of Lading, Delivery Order, Permit Declaration, Notice of Arrival, etc

2. Prompt Response and close communication with vendors, customers, carriers and overseas agents

3. Offer solutions to client for shipment /space

4. To resolve routine and non-routine issues or complaints from customers.

5.Sourcing and negotiation of rates

6. Billing and closing of job files

7. Accurarcy checks on job files in in-House Freight Management System

8. Prepare Reports

9.Provide guidance and solution to juniors

10.Top Line Growth and Responsibilities through retention and penetration efforts, and business development with Network Agent Partners and House Accounts.

11. Perform ad hoc duties as assigned by management

Qualification and Experiences

- Minimum 4 years working experience in Freight Forwarding

- A general diploma in Freight Forwarding / Logistics is preferred. However, candidate without above qualification but with multiple years of proven relevant track records will be considered too.

- Proficiency in English and 2ndLanguage skills

- IT Savvy

- Working knowledge of Import and Export processes.

- Ability to keep up the pace and stay efficient at the same time is required.

- Ability to find suitable solutions that work for the situation at hand.

Responsibilities:

Strong in handling IT Enteprirse Project Management.

Involved in Project Design, Planning and Implementation.

Demonstrated strong experience in IT Strategic Planning.

Experience in handling Project Budgeting, Delivery, Scheduling and Management.

Good in Client, Vendor and Stakeholder Management.

Handle Project Planning, Scheduling, Delivery and Execution

Involved in Service Delivery Management.

Requirements:

Demostrated strong IT Enterprise Project Management experience.

Good in Vendor and Client Management.

Experience in Projects Scheduling, Budgeting, Delivery and Management.

Experience in handling IT Project Management

Demonstrated Enterprise Management and Strategic planning.

Demonstrated experience in handling Project Life Cycle.

Min. 5 years of IT Project Management experience.

Possess CITPM or PMP certified

Good Degree in Computer Science/Computer Engineering.

Knowledgeable in both Software/ Application and Infrastructure

Job responsibilities are as follows:

• Developing custom marketing and advertising strategies
• Creating designs and layouts for media outlets
• Writing pitches, blog posts, and articles
• Building relationships with influencers, journalists, and media outlets
• Overseeing social media accounts and ensuring brand consistency
• Conducting meetings with clients
• Standardization of brand collaterals used in the outlet
• Management of emails and customers’ inquiry

Working Hours: 5 days work week

Responsibilities:

• Manage & grow existing accounts to deliver results.
• Identify clients’ requirements and propose internal capabilities and resources to meet clients’ needs.
• Participate in end-to-end request for quotation/RFQ process.
• Liaise closely and build strategic relationships with client stakeholders.
• Response to all client-related matters, from contractual agreements, solutions implementation and service performance, to service enhancements and key account business opportunities.
• Perform and plan necessary reviews
• Create growth plans for the assigned key accounts.

Requirements:

• Experiences in Freight Forward in Seafreight, RFQ, Tender & quotation is a must.
• Good understanding of logistics, freight or supply chain industries and their capabilities.
• Excellent client relationship management skills.
• Process-orientation, analytical skills and business acumen.

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Assist the Front Office Manager to supervise the front of the house and Club lounge operations
• In the absence of higher management to make decisions regarding operational problems
• Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
• Maintain the best relations between management and guests at all times
• Ensure guests are given prompt and efficient services at all times by the team members
• Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest
• Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
• Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel
• Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
• Responsible for the setting up and updating of the DM’s Log Entry, Comm Entry and to report all unusual events to the higher management
• Responsible for all emergency procedures and coordinate closely with the Security Department
• Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
• Liaise with the IT Department on any faults of the system at times of emergency
• Ensure strict control of the operations of the computer systems and peripherals
• Assist in the preparation of monthly Front Office reports
• Any duties that may be assigned by the Management

Responsibilities:

• Conduct forecasting and planning of materials to ensure smooth production process
• Schedule and plan production activities based on job orders
• Monitor the lead time of producing the finished product
• Update and check inventory physical stock and arrange production of finished goods to meet the sales order
• Ensure production schedule meet the delivery date
• Liaise with suppliers for powder coating
• Troubleshoot discrepancies and quality issues

Requirements:

• Experience in aluminium working sector and manufacturing
• Able to lead team members on production and installation
• Have experience in working machineries
• Able to read technical and installation drawings
• Ensure products and install quality
• Planning of production schedules and allocate sufficient Manpower
• Implementation production processes and maximize efficiency and reduce production waste
• Implementing continuous process improvements
• Preparing material and equipment lists, PO, cost analyses and estimated cost
• Provide training staff for new production teams
• Working hours & days: 6 days work per week 8:30am to 5:30pm.
• Working location - Ubi

About:

Okratin is a part of the Deel Solutions offering, specialized in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.The role involves conducting competitive analysis of dealer/customer organizations in Southeast Asia and the Middle East to expand market share strategically. Driving performance improvement initiatives through training and consultation for the existing dealer/customer network. Helping to identify, develop, and train key dealer/customer personnel to optimize sales.

This person will also need to coordinate webinars/seminars to facilitate knowledge transfer within the dealer/customer network. The candidate must be well versed in how to support Dealer Recognition programs and resolve dealer/customer issues regarding sales and service. Candidates also need to be able to understand and review sales reports and consult with dealers/customers to forecast sales and profitability. Strong collaboration skills are a must as well, especially with the IT department on technology projects such as CRM maintenance.

Responsibilities:

• Conduct competitive analysis of dealer/customer organizations in Southeast Asia and the Middle East to expand market share strategically.
• Drive performance improvement initiatives through training and consultation for the existing dealer/customer network.
• Identify, develop, and train key dealer/customer personnel to optimize sales.
• Coordinate webinars/seminars to facilitate knowledge transfer within the dealer/customer network.
• Maximize dealer use of tools and programs to enhance customer experience and improve dealer performance.
• Manage identification, qualification, and selection of prospective dealers, presenting opportunities to management for approval.
• Support Dealer Recognition programs and resolve dealer/customer issues regarding sales and service.
• Monitor dealer/customer preferences to determine sales focus and provide necessary support.
• Review sales reports and consult with dealers/customers to forecast sales and profitability.
• Advise dealers on policies and operating procedures for functional business effectiveness.
• Represent at trade association meetings online to promote products and analyze international legislation to support the company's interests.
• Assess the marketing potential of new/existing dealer store locations and prioritize marketing expenses to support growth goals.
• Collaborate with the IT department on technology projects such as CRM maintenance.
  Experience & Qualifications:
• Minimum 3-5 years experience in territory management with a bachelor’s degree in any relevant field.
• A track record of several years in territory management or sales operations
• Strong collaboration skills
• Marketing background is essential
• Must have experience in conducting competitive analysis of dealer/customer organizations in Southeast Asia and the Middle East to expand market share strategically.
• Be able to drive performance improvement initiatives through training and consultation for the existing dealer/customer network.
• Experience in Identifying, developing, and training key dealer/customer personnel to optimize sales.

Responsibilities:

• Execute Standard Operating Procedures related to the management of incidents and requests: Monitor the performance of our products and services, promptly executing operational procedures for resolution or, when necessary, escalation to ensure swift restoration.
• Deliver high-quality support to our customers by adeptly managing and triaging cases they bring forth.
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Invoke and manage crisis and security management processes; Document all actions in accordance with standard company policies and procedures.
• Identify and manage knowledge gaps and continuous improvement initiatives to enhance the overall efficiency of our operational practices
• Act as the senior on shift and ensure proper shift handovers; Develop training programs and provide on the job training.

Requirements:

• Minimum 4 years of demonstrated expertise in telecommunications within a large-scale business environment
• Minimum of 4 years proven experience in technical support or service desk environment, using ServiceNow.
• Minimum of 3 years proven experience in managing all aspects of Major Incident: Troubleshooting and problem-solving skills to diagnose and resolve technical issues effectively.
• Experience with developing training programs and delivering training. Strong documentation skills to accurately record customer, as well as internal interactions and resolutions.
• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• ITIL V4 Foundation certificate and experience working with ServiceNow; Agile, Six Sigma or related certifications will be an advantage

Additional info:

• Company industry: IT Solution for Airport industry
• Location: Loyang Way (Changi)
• Working arrangement: 8am to 8pm (12 hours day shift, including weekend) + Hybrid work arrangement (any 3 days WFO, 2 days WFH) - * During training period (around 6 to 7 months training), working hours would be Mondays – Fridays, 9am-6pm/10am-7pm

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23971
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

The Opportunity

We are looking for Patient Service Associates to be the ambassador of the organisation for providing excellent patient service to our patients.

Responsibilities

• Assist in the collection of payment for discharging patients
• Conduct financial counselling for inpatient stay/charges
• Perform discharging procedures for patients
• Obtain follow up appointment for Inpatient patients
• Help in additional responsibilities as assigned by supervisors

Requirements

• Minimum GCE N Levels with 1 year of working experience in customer service
• Excellent interpersonal and communication skills, able to work with all levels of staff
• Strong passion to serve the patients
• Willing to work 2 rotating shifts, including weekends and public holidays

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.

REQUIREMENTS

• More than 5 -10 years of relevant working experience, preferably in Beauty/Medical industry
• Proficient in MS Office Suite and experience in the use of application tracking systems
• Good understanding of the labour market and trend as well as local regulatory requirements such as Employment Act
• Strong team player with good communications and interpersonal skills
• Assertive and resourceful individual with great sense of initiative and high level of integrity
• Analytical, savvy with numbers, organized, process-driven, task-focused and have an eye for details
• Must be comfortable working in a fast paced, hands-on, growth-oriented work environment with tight timeline

JOBSCOPE

• Develop, lead, drive and be responsible for the management of human resource activities of the company encompassing change management, performance and talent management, learning & development, employee relations, employee engagement .
• Be the key point of contact for outlet Manager and Department Managers, work closely with them, provide strategic and operational functional support and guidance to them on managing and strategizing manpower resources, productivity, payroll cost and other people activities
• Plan, develop, roll out and update human resource strategy, policies and procedures as necessary, ensuring compliance with relevant statutory legislation and industry best practice.
• Champion change and drive continuous improvement within the hotel operations through human resource strategy, policies and procedures.
• Analyse and recommend the Company’s annual manpower budget in consultation with the department managers, and work closely with the Director and Department Managers to derive at the appropriate manpower plans to maintain optimum manpower cost, productivity, etc
• Drive Company’s annual training program planning in consultation with training & development team and monitor with learning & development team, employees’ learning and ensure that employees attend mandatory training programs, department SOP training and any other ad-hoc training programs
• Take charge of performance management activities of employees and provide feedback to management with regards to high potential employees, common training needs, promotion prospects, including timely management of poor performers who need support performance improvement and development
• Partner with director, Department Managers to retain and recruit talent by strategizing retention programmes and hiring needs with the Talent Acquisition team
• Work closely with the shared service and talent acquisition teams to ensure smooth HR operations, including timely and accurate sharing of information
• Contribute and lead human resource projects as necessary
• Any other suitable tasks as and when assigned by General Manager / Director of Human Resources.

OTHER INFO

• Location: Orchard
• Working days: Mon to Fri
• Working hours: 9.30am to 6.30pm