Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

• Plan, organize, and coordinate manufacturing operations to meet production goals and customer requirements
• Manage and supervise production staff, including hiring, training, and performance evaluations
• Develop and implement production schedules, ensuring optimal utilization of resources and efficient workflow
• Monitor and analyze production metrics, identifying areas for improvement and implementing corrective actions
• Collaborate with other departments, such as procurement, engineering, and quality control, to ensure seamless operations and resolve production-related issues
• Oversee equipment maintenance and calibration to minimize downtime and maximize productivity
• Implement and enforce safety protocols and quality standards to maintain a safe and compliant working environment
• Optimize production processes and implement continuous improvement initiatives to enhance efficiency and reduce costs
• Monitor inventory levels and ensure availability of raw materials and components for production
• Stay updated with industry trends, technologies, and best practices in manufacturing

Requirement:

• Related field; or releavant certifications is an advantages
• Experience as a Production Manager or in a similar manufacturing leadership role
• In-depth knowledge of manufacturing processes, lean principles, and quality management systems
• Strong leadership and people management skills, with the ability to motivate and develop a high-performing team
• Proficiency in using manufacturing software and systems for production planning and control
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

Responsibilities:

• Establish long-term connections with clients.
• Develop and promote new business prospects.
• Examine loan applications, evaluating risk and reliability.
• Work closely with the underwriting and credit departments.
• Maintain an understanding of the company's products and services.
• Represent the company at business conventions and networking events.
• Constantly monitor market developments and adjustments in the financial industry.

Requirements:

• Bachelor or Business Administration/ Banking & Finance or equivalent
• At least 3 - 5 years’ sales experience in corporate/ SME loans
• A track record of success in loan sales and business loans

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Join us as we pursue our ground-breaking new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most meaningfully to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Enterprise Account Manager (Thai speaking)

Role:

Do you have a measurable track record in building, managing, and delivering successful sales results within Enterprise Customers? Are you passionate about new technologies, and looking to join a fast-growing, dynamic organization?

We are hiring an Enterprise Account Manager to join our growing team to cover the Thailand growing market. You will play a key role in driving a significant share of the revenue for Splunk within the Enterprise Market, working closely with our partners across the region.

Responsibilities:

• Consistently deliver adventurous subscriptions, renewals, and service revenue targets – dedication to the number and to deadlines.
• Named Account penetration, account planning, and opportunity management.
• Taking the ownership/ accountability to drive the opportunity throughout the sales cycle (from engagement to close sales and post sales) to ensure the customer satisfaction
• Negotiate favorable pricing and business terms with large enterprises by selling value and return on investment.
• Work closely with Splunk co-workers i.e. Sales Engineer, Business value advisor, Business practice and partner team to achieve the desired outcome.
• Work with partners for maximum efficiency
• Collaborate with both international and domestic colleagues to expand deal size and value to the customer.
• Good corporate citizen – two-way flow of relevant information; work as a team for the most efficient use and deployment of resources.
• Provide timely and informative input back to other corporate functions, particularly product management and marketing.

Requirements:

• Extensive, 7-10 years’ experience of direct New Business Account Management, selling into Enterprise/ and selling with/& through Channel Partners in Thailand is needed.
• Very comfortable in the “C” suite: you have a record of closing six and seven-figure software licensing deals. You can grow and scale upward with the company.
• Strong executive presence and polish, with outstanding management, interpersonal, written, and presentation skills.
• Thrives in a multifaceted, fast-growing, rapidly changing environment while being able to work independently and remotely from other members of your team and corporate.
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.
• Track record of success and knowledge with prospects and customers in the defined territory.
• Passion: Our customers are very passionate about Splunk, and we want the same from our reps. We believe that you should be passionate about the projects you work on.
• Desire to Learn and Adapt: You will constantly be learning new areas and new technologies. "Growth Mindset"
• Experience in using CRM systems (Salesforce.com).
• Native Thai-speaking ability is required to handle our Thai clients.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

• To provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
• Profitability, ensuring the department meets its quantitative and qualitative targets.
• Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.
• Lead and support all Guest Experience Initiatives within the property.
• Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
• Maintains close relationships with guests throughout their stay in order to foster loyalty.
• Anticipates guests’ needs and takes them into consideration.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:

• Make our guests feel at home with your wholehearted friendliness while you attend to their arrival/ departure needs promptly with full accuracy.
• Handle irregularities and/or guests’ feedback with empowerment and accountability.
• Work closely with other departments on deliverables necessary to create a memorable experience for our guests.
• Your versatility and employability skills will also be enhanced with learning and development opportunities at the rooms division.

We will love to hear from you if you have a passion in creating experiences for our guests and is able to work independently in a fast paced environment. Required at least 01 year of hotel experience and this role requires individual to perform rotating shifts across a 5-day week.

Applicant can opt to work in rostered retail hours between 8am (earliest shift) to 9pm (latest end shift) only. (no night shift). Applicable for Executive and above position.

Customer Service Advisor (Outram)

Job Scope

• Able to handle key customer account or manage accident claims operation team
• Manage daily operational activities to ensure smooth handling of customers.
• Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
• Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Develops and implements vehicle and equipment preventative maintenance programs.

Others

• Be the main person to manage all assigned customer feedback/ complaints in relation to vehicle conditions and repairs.
• Manages through subordinate managers and professionals in larger groups of moderate complexity.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Develops and maintains outside vendor and service provider relationships.

Requirements

• Min. O Levels cert
• 1 to 2 years relevant experience.
• More than 1 year Class 3 driving licence (Must).
• MS Office proficiency.
• Ability to be a team player
• Must be contactable by means of hand phone at any time including weekend and public holidays. (Allowance is given for HP)

Duties and Supporting Responsibilities:

• Ensure a warm and genuine arrival and departure experience for all guests.
• Ensure proper, efficient and profitable functioning of the Front Office, which includes Reception, Guest Relations, Concierge, Oriental Club, Telephone and Business Centre.
• Ensure that all Guest Services Executives are groomed according to hotel standards.
• Maintain all department files and ensure that paperwork is kept to a minimum.
• Investigate complaints, address the department concerned and respond to guest.
• Raise accurate and detailed log entries for all incidents and occurrences in the hotel.
• Coordinate with Security with regards to any criminal acts or suspicious guest.
• Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded.
• Serve as the Manager on Duty and available to guests at all times.
• Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs
• Ensure that Legendary Quality Standards, policies and procedures of the Hotel are properly understood and followed through.
• Perform aspects of human resources and training functions, including coaching, counseling, training, disciplinary actions, etc., for Guest Services Executives.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of the team.
• Identify quality improvement trends and effectively communicate issue to the Front Office Manager.
• Handle guest complaints and comments relating to the department tactfully.
• Liaise with Concierge Manager, Reception Manager, Oriental Club Manager, and Telecommunications Manager to co-ordinate on staffing levels according to daily movements.
• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction.
• Identify training needs and implements effective training program.
• Train colleagues on new work processes, understanding of policies and procedures.
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
• Perform any other reasonable duties as required by the Front Office Manager.

Requirements

• At least 3 years of working experience as a Duty Manager in hotel industry is required for this position.
• Willing to work rotationary shifts, weekends and public holidays.

We are hiring Barista-cum-service crew for our cosy neighborhood plant-based cafeteria – Soul Kind Café! At our café, we serve vegetarian and vegan Asian fusion cuisine. We are looking for customer service-oriented individuals with the right attitude to join us!

Job Description

• Main responsibility is barista duty
• Provide friendly, excellent, and professional service to our customers to ensure they have an enjoyable and pleasant experience
• Responsible for handling and serving food and beverages to customers (only during peak hours)
• Cashiering duties (only during peak hours)

Requirements

• Positive and can-do attitude
• Customer service-oriented individual
• Possess good interpersonal communication skills
• Must-have barista experience and able to do latte art

Job Description & Requirements

• Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively.
• Their duties include motivating sales teams, training new staff and related services such as washing, blowing and drying.
• Be Customer Service oriented with ability to respond to queries on treatments and products

Requirements:

• Min 4 year of experience in hairdressing/ Sales Related industry .
• Retail Hours (10am to 8.30pm)
• 4 off day / month

Benefits:

• Attractive salary package[High bonus and commissions].
• Career and job advancement opportunities.
• Professional training will be provided.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

• Develop and execute regulatory strategies and plans to ensure compliance with applicable laws, regulations, and standards.
• Collaborate with cross-functional teams including R&D, Quality Assurance, and Legal to ensure that all regulatory requirements are met
• Prepare and submit regulatory submissions
• Liaise with regulatory authorities and act as the primary point of contact during inspections, audits, and regulatory agency interactions.
• Review and approve product labelling, promotional materials, and other relevant documentation
• Provide regulatory guidance and support to internal stakeholders

Requirements:

• Minimum Degree in related courses and above
• Prior 3 years of RA Manager experience in pharma MNCs
• Able to start immediate or within short notice

If you meet the requirements of this role, please email a detailed resume in Word document to Cindy Wong Xinyi

CEI Registration No.: R2095121

Email: [email protected]

Tel: 9666 7710

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

EA License No: 99C4599

EA Personnel No: R2095121

EA Personnel Name: Cindy Wong Xin Yi

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description:

• To manage site office and HDB Building Service Centre, attend to resident's feedback and complaints.
• Interact with residents to maintain good relationship.
• Assist on phone calls and emails to answer resident’s enquiries.
• Make appointment for resident to attend inspection with BSC (Building Service Centre) team.
• Prepare and manage correspondence, reports and documents.
• Liaison with consultants and HDB officers.
• Provide admin support to the project team.
• Other ad-hoc duties.

Job Requirements:

• 'O' level or equivalent qualification
• Experience in handling HDB BTO project is preferred.
• Proficient in Microsoft Office such as Excel, Word and Power Point.

Sales Director / Business Development Managers (Singapore)

Business Buy & Sell for Companies

Job Highlights

• Attractive Remuneration Package
• Passionate and Vibrant Environment

· Dynamic and Fast-paced Environment

· Experience in Sales and Project Management skills

Responsibilities

· Looking for companies that is planning to sell their business or buy in more companies

· Minimum entry will be selling price ranging 3 million sg dollars and above

· Conduct sales pitch to prospective clients who are companies CEO or MD if they are keen to sell their companies or if they plans to buy in more companies for expansion or planning for group listings of companies

· Able to hold good conversion and do presentation with the higher level management

· Able to go after Sales target

· Mature in thinking and handling of all matters

Job Description

• Candidate must possess at least Diploma/Advanced/Higher and above
• At least 3 Year(s) of working experience in the related field is required for this position as a Sales and Business Development Manager / Director role
• Required Skill(s): Possess strong networking and sales closing techniques

· Team player with a positive attitude, inquisitive, pays attention to detail, open to ideas and highly motivated.

Interested candidates are invited to submit a comprehensive resume via APPLY Now. Please include the below information in your resume

· Latest updated resume

· Date availability. Able to start work immediately would be an advantage

· Paid by Project Basis only (no basic pay for this role)

· Very high commission together with performance bonuses for projects closed

· Flexible working hours (Work from home arrangement for now)

· Quarterly incentives & Yearly company performance

· Work Life Balance

· Only Singaporean or PR

ABOUT WADZPAY

WadzPay is a FinTech startup developing a digital currency payments platform that leverages Blockchain technology. We aim to drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments’ revolution.

If you want to find out more, visit us at www.wadzpay.com

WadzPay is looking for a Product Manager for Singapore & neighbouring countries. As a Product Manager Blockchain Payments, you will be responsible for leading the conceptualization, system specifications, MVP/roadmap definition, customer journey mapping, customer experience standards and launch of our company’s solutions along with marketing collaterals, digital marketing plans etc. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to identify customer needs and develop innovative solutions that meet those needs in the areas of issuance, acceptance, remittance and tokenization. You will also collaborate with external ecosystem partners like custody solutions, settlement banks and potential B2B customers such as merchants, payment processors, and financial institutions, to ensure that our solutions are evangelized and integrated in the right manner.

KEY RESPONSIBILITIES

• As a Product Manager, you will be responsible for managing the end-to-end product lifecycle of products related to virtual asset payments for our blockchain-based platform on the cloud.
• You will collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product launches and ongoing product success.
• Define and execute the product strategy for products like issuance, acceptance, remittance and tokenization; ensuring alignment with business goals and market needs.
• Conduct market research and competitive analysis to identify customer needs, opportunities and areas for product improvement related to all types of payments using virtual assets.
• · Develop product requirements, user stories, and use cases that effectively communicate product features and functionality to the engineering team. Create product roadmaps and define progressive MVPs that aligns with business objectives quarter-on-quarter
• Work closely with the engineering team to ensure successful product development, testing, and launch along with all functional and non-functional requirements as defined.
• Collaborate with design teams to develop user interfaces and experiences that are intuitive, efficient, and delightful for users.
• Partner with marketing and sales teams to develop go-to-market strategies, launch plans, and product positioning.
• Analyze product metrics and customer feedback to continuously improve product performance and user satisfaction.
• Manage product roadmap and prioritization for development, balancing customer needs, business objectives, and technical feasibility.
• Stay up-to-date with industry trends and emerging technologies in the area of virtual asset payments, Web3 enablement, closed-loop, gaming & loyalty tokens, asset-backed tokens etc. to identify potential opportunities for innovation and product differentiation on an ongoing basis.
• Communicate product development plans and progress to stakeholders, including senior management and cross-functional teams.
• Manage product launches and coordinate with marketing and sales teams to ensure successful product adoption.

KEY REQUIREMENTS

• Bachelor's degree in business, engineering, or related field; MBA preferred.
• 5+ years of experience in product management, with a focus on payments products and solutions preferably in a leading Fintech or NeoBanking or Virtual Asset firm.
• Strong understanding of payment processing, including wallet issuance, payment methods, payment gateways, merchant relationship, settlement and compliance. Good knowledge of cross-border remittance and tokenization is a definite plus.
• Technical architecture or development background and knowledge of blockchain will be a distinct advantage.
• Experience working with external partners and entities like merchants, payment processors, and financial institutions.
• Excellent project management skills, with the ability to prioritize and manage multiple workstreams simultaneously.
• Strong analytical skills, with the ability to use data to inform product development decisions.
• Excellent communication and interpersonal skills, good presentation creation skills, with the ability to work effectively with cross-functional teams and external partners.
• Ability to evangelize new products to external stakeholders, good exposure to customer experience strategies and ways to increase net promoter score
• Good writing skills to create blogs, assist in marketing collaterals etc.
• Proven ability to launch successful payment products and drive rapid adoption.
• Passion for building great products that solve customer needs and drive business growth.

Location: Singapore office

Customer Success Specialists play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Education: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Project Manager - IT Audit

Responsibilities:

• Oversee and review of Audit and Assessment Work Plan and manage the implementation schedule
• Plan, facilitate, support and manage the conduct of ICT audits, third-party audits and assessments
• Ensure auditors deliver as per contractual requirements e.g. Audit Report, Audit Planning Memo etc.
• Conduct project meetings and provide periodic status updates to the Management
• Ensure audit / assessment reports are factual and accurate, and are validated by Project Manager and their management
• Ensure that all audit findings on ICT systems are remediated and independently validated within agreed timeline
• Monitor remediation status of audit findings to ensure timely closure and ensure an extension of timeline is sought when required and approved
• Plan and manage budget, expenditure and cash flow for ICT audits / assessments and timely payment to the vendor
• Security clearance and laptop assignment for consultants / auditors
• Ensure proper filing and documentation e.g. updating of audit diary, filing audit reports
• Provide regular management reporting of policy changes, impact and compliance state; Establish, track and review IT compliance workplan
• Preferably have some Governance and Audit / Compliance experience, familiar with assess and track compliance, monitor key compliance and reporting milestones, and prepare management reports

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Project Manager”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Arora, Hardeep
EA Personnel Registration Number: R1111454

Job Scope

Reports to Contact Centre Team Lead
Handle customer service hotline and provide first level of supports from OMNI Channels
Resolve customer queries efficiently and escalate problems/issues promptly.
Follow Standard operating procedures closely.
Work as a team and ensure that the contact centre service level is met

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Applicant must have good knowledge of Restaurant operations . Day today plannigf of the activity like duty Roster ordering , handling sullpiers taing different quotations for supplies. know of North Indian cuisine is a must . Bar operations has to be a dded advantage like bar setting Cocktails promotion and Wines . If required company will send for wine training . Work with the executive chef and plan menu. inventory , portion control

To support and promote children’s well-being through. in supporting our Tinkle Friend Services, which includes the helpline and chatline, developing resources to support children’s mental well-being through various channels. To develop evidence-informed group work and workshops for children and work systemically with educators/parents, so as to support the holistic development of the child. Conduct rigorous assessment and provide basic psychosocial, behavioural interventions to children in need. The purpose is to ensure that child’s mental well-being is supported so that they can be resilient and grow up strong and healthy.

• To support in the Tinkle Friend helpline and chatline to provide support to ensure children’s safety and promote well-being.
• To co-develop, design, plan, facilitate, monitor, evaluate and review services to address children’s related concerns (i.e bullying, protective behaviours, resilience, anger management, etc)
• To support in building children’s mental wellness (e.g building resilience, supporting them to regulate their emotions, equipping them with protective behaviours, building their pro-social skills) and other emerging needs (e.g bullying) through programme development and facilitating groupwork and workshops for children.
• Implement individual and group intervention plans and monitor progress
• Review effectiveness of intervention for children, caregiver and/or parents
• Maintain up to date case documentation
• To work collaboratively with child’s support networks-parents, educators and community partners to address the needs
• Conduct risk assessment, safety planning and implement safety plans as appropriate.
• To support identified children-in-risk through casework & counselling
• Broker with agencies and make service referrals, when required
• Work closely with Research Department to develop/refine evaluation tools for group work interventions
• To support and grow our pool of volunteers to be advocates and ambassadors in promoting children’s well-being

Key Requirements:

• Degree in social work/counselling/psychology or in related discipline or Post graduate diploma in social work
• At least 3 years of experience working with children (7-12 years old) and parents in counselling, casework, programme development or group work.
• Experience working with volunteers
• Programme development
• Case work and counselling skills
• Strong group work facilitation skills
• Good written and oral communication
• Trained in SSSG
• Trauma-informed
• Able to provide psychological first aid
• Possess knowledge of the social service and school landscape/resources
• Ability to do basic research and evaluation
• Able to conduct environmental scans and assess community needs
• Excellent interpersonal skills and a team player
• Strong engagement skills with various stakeholders.
• Able to work independently and in a team
• Experienced in creative engagements for social service programmes
• High levels of initiative

Other Requirements:

• Keen interest to work with children and the other systems in the child’s life (e.g. parents, educators, case workers, volunteers, etc)
• An insightful and reflective team player
• High levels of initiative, adaptability and responsibility.
• Proficient in Microsoft, Canva or other design softwares
• Strong administrative skills
• High levels of initiative, adaptability and willingness to grow professionally with the organization
• Be willing to work till 7pm minimally once a week

Finance Manager (General Ledger and Reporting)

The Finance Manager is a professional role providing a range of financial support to the growth and effective management of the Company and its business. He is responsible for the monthly closing of the book, financial analysis and reporting functions, monthly forecast and annual budgeting exercise and any ad hoc assignment. The role requires someone with the ability to work effectively under tight deadlines, good attention to details with consistent accuracy, and quality financial analysis.

Responsibilities:

Closing & Reporting - To perform the month-end and year-end closing & reporting to management and Group Finance on timely basis;

Analysis of Performance – To provide timely, accurate, reliable clear and concise historical and forward-looking analysis on business performance;

Annual Budgeting Exercise – To be involved in the annual budgeting exercise;

Cash Management – To monitor and plan for the fund management for business operation;

Taxation – To compute/ review the quarterly/ annual income tax computation and the quarterly GST submission to IRAS;

Audit – To facilitate and work with internal and external auditors;

Review and monitor the work process and internal controls

Other ad hoc assignments.

Requirements:·

Minimum Bachelor Accountancy Degree and/ or certified CPAwith 9 to 10 years of relevant experience in MNC/ Big 4 preferred;·

At least 5 to 8 years of relevant experience in accounting with supervision;·

Knowledge and experience in using SAP Accounting System and Oracle Budgeting System would be an advantage;·

Proficient in Microsoft Office (Excel, Words and Power Point);·

Ability to lead and supervise a team;·

Strong analytical and problem-solving skills;·

Independent self-starter who is meticulous and resourceful;·

Ability to write precisely and concisely;·

Ability to influence and work in a support role;·

Ability to prioritize work and meet deadlines;·

Diligent and committed;·

Good team player and enjoy working in a fast-paced environment;·

Good interpersonal, management and communication skills.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation [RFQ], Request for Proposal [RFP], creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.

Job Requirements:

• Candidate must possess at least a Degree or Advanced/Higher/Graduate Diploma, in any field.

• At least 3 year(s) of working experience in the related field is required for this position

• Experience or knowledge of basic financial administration is essential

• Proficiency in Microsoft Office Word / Excel / Powerpoint

• Highly developed organizational skills

• Possess initiative and pro-activeness

• Outstanding verbal and written communication skills

• Ability to handle sensitive information in a confidential manner