- 2 years contract (renewable based on performance and headcount needs)

- Mon to Fri; 8am - 5.30pm

- Depot Road

- Up to $3000 + PB

Job Summary

Responsible for administering and addressing queries related to Compensations, Gratuity, Post-Retirement Medical Benefits and Monthly Pension.

Key accountabilities/Responsibilities:

• Compute and process payments for compensation, gratuity, pension in accordance to stipulated policies and guidelines and ensure payments are made within the Service Level Agreement (SLA).
• Report KPI adherence timely.
• Perform activities related to Post-Retirement Medical Benefits, such as claim verification, updating of payment records, preparation of recovery letters and tracking of arrears.
• Respond to enquiries received via email and telephone.
• Prepare journal entries for transactions between ministries.
• Prepare supporting documents to support verification exercise and audit checks.
• Review and update Standard Operating Procedures (SOPs)/ Work Instructions (WIs)/ Checklists/ Frequently Asked Questions (FAQs) regularly.
• Attend solution preview and UAT sessions; brainstorm various business scenarios to ensure correct implementation of system changes.
• Any other projects or work as and when assigned.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working Hours:

• Mon to Fri; 8am - 5.30pm

Salary:

• Up to $3000 + PB

Requirements:

• Diploma holder or GCE ‘A’/‘O’ with few years of administrative experience
• Good command of English
• Good customer service skills with experience in benefits and claims processing and/or good telephone etiquette preferred
• Proficient in Microsoft EXCEL and Word

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Global leader in the sustainable sourcing of agricultural produce
• Specialise in ESG Reporting

About Our Client

Our client is a global food and agribusiness company with a strong track record of growth and innovation. They are committed to creating a sustainable future for the world, and believe that their people are the most important asset.

They are looking for an Assistant Manager, ESG Reporting, reporting directly to the Head of Sustainability Finance team.

Job Description

This role:

• Support in the sustainability reporting development process, including Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB), TCFD, TNFD and IFRS Sustainability Disclosures Standards
• Support in sustainability and ESG risk ratings and benchmarks, such as FTSE Russell, Carbon Disclosure Project (CDP), MSCI, Sustainalytics, etc
• Support in assessing, quantifying, and reporting the financial impacts of climate/ nature/sustainability-related risks and opportunities in accordance with frameworks including Task Force on Climate-related Financial Disclosures (TCFD), Task Force on Nature-related Financial Disclosures (TNFD) and International Financial Reporting Standards (IFRS) Sustainability Disclosure Standards
• Support in greenhouse gas emissions accounting and management in accordance with the GHG Protocols
• Work closely with various teams globally, including Corporate Responsibility and Sustainability (CRS), Manufacturing and Technical Services (MATS), Finance, Risk Management, Human Resource, Business Units (BUs) on various Sustainability related agenda
• Support in the collection and analysis of data from relevant internal stakeholders
• Support in the development of presentation decks for key meetings and presentations to the Olam Board, Olam shareholders, project sponsors and other senior leaders

The Successful Applicant

• Bachelor's Degree in Accountancy, Finance or Economics
• At least 2 years of relevant experience
• Well-versed in relevant sustainability guidelines and frameworks, e.g., GRI, SASB, TCFD, TNFD, IFRS Sustainability Disclosure Standards
• Well-versed in relevant GHG accounting frameworks, e.g., GHG Protocol, IPCC
• Superior analytical aptitude and proactive problem-solving abilities
• Excellent communication skills and ability to manage projects end-to-end in collaboration with multiple teams
• Passionate about sustainability and keen to make an impact in the agriculture sector
• Skilled in MS Office

What's on Offer

Our client has a track record of profitability and is committed to sustainable and responsible business practices, with a focus on environmental stewardship, social responsibility, and corporate governance. This can be attractive to investors and stakeholders who prioritize ethical and sustainable business practices.

There is plenty of growth opportunity and global exposure to the agri business.

To maintain and update employee personal file
Handle onboarding and offboarding
Assist in recruitment and job posting
Schedule interviews between candidates and hiring managers
Provide administrative support, including document preparation, filing and date entry
Knowledgeable in MOM Employment Practices

Experience in Justlogin HR Software is a plus and able to handle 100 HC
Able to work using Mac Software
Handle Course Registration for Food Safety Cert and Halal Certification
Experience in performing MOM transactions and Gov-Paid Leave Portal
Hands-on, organised, with a can-do working attitude

Team player but takes initiative to work independently when necessary
A mature mindset, possess good communication, interpersonal skills

Degree in Human Resource, Business or related field
Minimum of 2 years of relevant experience
Possess HR Professional Certification an advantage

5-day work week
Working hours: Mon to Fri 10am to 6pm
Working location: Central near Bugis MRT/Downtown MRT Line

Responsibilities

• Responsible for supporting the implementation work for the EES system/ CCTV
• Responsible in performing Preventive Maintenance (PM) on the EES system/ CCTV
• Responsible for troubleshooting work when issues arises

Requirements

• Min Nitec in Electrical/Electronic/Engineering or related discipline
• Min 1 years of working experience in installation / Servicing of CCTV and network switch or EES

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our client is a from Manufacturing Industry. They are looking for a Sales Manager to assist their team in the next phase of their business. They are located in West.

Responsibilities

• Collaborate with Sales Head & Management for sales plans and strategies
• Develop sales pipelines, budgets, and track performance against targets
• Identify key decision-makers, build new business relationships, and nurture existing ones
• Utilize consultative selling for proposals aligned with Greenpac's products and services
• Analyze project financials and prepare business cases for Management approval
• Coordinate with Customer Service, Procurement, Production, and Operations teams
• Proactively manage customer relationships and address issues promptly
• Organize regular business reviews to maintain positive relationships with key customers
• Monitor competitors, gather market intelligence, and adjust sales strategy accordingly
• Prepare and present periodic sales reports and forecasts for Management review
• Undertake ad-hoc duties as assigned by the Company.

Requirements:

• Min Degree in any discipline.
• Min 5 years of working experience in sales, business development, consultancy, solution design or commercial roles.
• Preferably with background in packaging, manufacturing, or logistics environment.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Job Description

Key Responsibilities

This is a high visibility and high growth role, reporting into the Regional President’s Office. In this challenging and rewarding career opportunity, you will join cross functional teams and work with regional-global executive level stakeholders to:

• Translate global strategies to regional opportunities and align back regional opportunities with the BU business models to enable competitiveness
• Drive progress in key strategic regional initiatives and programs through tight coordination-collaboration with senior management, functions and BUs
• Improve operations by executing administrative cadence and optimizing decision making in regional level initiatives.
• Negotiate and execute ecosystem partnerships in Singapore to accelerate new business opportunities from inception to execution
• Build and maintain relationships with key public stakeholders to ensure Applied Materials is strategically positioned and supported

Job Responsibilities :

• Assist in implementation and oversee QEHS system

• Coordinate WSH programme, initatives

• Analyse data on EHS performance, condition and practices

• Resolve day to day EHS issues • Perform regular internal audit

• Participate in site incident investigation • Lead and coach site safety team

• Liaise with Authorities

• Any other related tasks as assigned

Job Requirements :

• Bachelor degree in Engineering, Health or Safety related discipline

• Possess a valid WSHO, ECO registration license

• Minimum 5 years relevant experience working as WSHO

• Minimum 10 years working experience in civil projects • Knowledge of local regulation, code of practices especially related to EHS

• Strong problem solving, organisational, analytical and critical thinking skills

• Proficient in Microsoft Office

COMPANY DESCRIPTION

Grocery Logistics Singapore (GLS) a wholly owned subsidiary of FairPrice Group Supply Chain, is a well-established logistics player in the Fast Moving Consumers Goods (FMCG) segment, incorporated since January 1993. Other than being the key logistics provider for NTUC FairPrice and its subsidiaries, we had serviced the Dairy Farm Group, Royal Ahold Group (since exited from Singapore Markets) and many small supermarket chains since our establishment.

RESPONSIBILITIES

Job Purpose

We are seeking a highly skilled, self-driven and motivated Supply Chain IT Product Manager in shaping technology led innovation and collaborative excellence within our supply chain operations. This role is pivotal in driving efficiencies by leveraging cutting edge technologies coupled with world class product management. The incumbent will be responsible for overseeing the implementation, optimization, and management of digital products and technologies within our supply chain. The ideal candidate will have a strong background in product management, a deep understanding of supply chain processes, and the ability to bridge the gap between technology and business objectives. The stiff-neck competition and unique operating environment makes this role a highly challenging and fulfilling one.

Responsibilities

Product Strategy and Vision:

• Develop and communicate a clear product vision and strategy aligned with the company's overall supply chain goals.
• Collaborate with cross-functional teams to understand business requirements and translate them into actionable product initiatives.

Roadmap Planning and Execution:

• Create and manage a comprehensive product roadmap, prioritizing features and enhancements based on business impact and stakeholder needs.
• Drive the execution of the product roadmap, ensuring timely delivery of high-quality solutions.

Stakeholder Collaboration:

• Engage with key stakeholders, including supply chain operations, IT, and executive leadership, to gather insights, feedback, thus identifying strategic opportunities in alignment with our business objectives.
• Build strong relationships with internal and external partners to enhance collaboration and drive successful product outcomes.

Cross-Functional Leadership:

• Lead cross-functional teams, including developers, designers, and data analysts, fostering a collaborative environment that encourages innovation and excellence.
• Provide guidance on technical aspects, ensuring alignment with supply chain requirements and IT best practices.

Product Lifecycle Management:

• Lead the implementation of digital products, including Supply Chain Management Software TMS, WMS and other relevant technologies
• Oversee the entire product lifecycle, from ideation and development to launch and ongoing optimization.
• Including the ability to prioritise key product features in the roadmap, based on business impact and value, especially with the minimum viable product iterative development mindset.
• Conduct regular assessments of product performance, track KPIs, user feedback, and market trends to drive continuous improvement.
• Good understanding of Product delivery model Business requirement documents, scenario planning, unit testing, UAT design and release management.

Education and Training

• Adoption of successful product implementation with internal training and education, deployment planning, sustain and support on ongoing basis.

Risk Management:

• Identify potential risks and challenges associated with product development and implement mitigation strategies.
• Stay informed about industry trends and emerging technologies to proactively address challenges and capitalize on opportunities.

EDUCATIONAL QUALIFICATIONS

Bachelor's Degree in Business/Supply Chain Management, IT or a related field. Advanced degree is a plus.

RELEVANT KNOWLEDGE AND EXPERIENCE

• Prior knowledge and minimum 8 years of proven experience in product management with a focus on supply chain and IT solutions.
• Candidates from solutions providers, e-commerce and/or consulting environments can be considered.
• Possess a strong understanding of the end-to-end (E2E) supply chain processes, technology trends and industry best practices.
• Experience in product management with the ability to integrate technical solutions into an operational environment to ensure a sustainable solution.
• Demonstrated leadership in driving successful product outcomes, from concept to implementation.
• Cross-disciplinary understanding of business functions (such as logistics, warehouse, fulfillment, accounting/ finance)
• Excellent organizational, problem-solving, analytical mindset and skills, with the ability to convert analysis into business insights for decision making.
• Strong interpersonal and communication skills to engage with stakeholders from different hierarchy levels with the ability to drive achievement of objectives.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Logical thinker and problem solver with analytical mindset and proficiency in data analysis tools and business intelligence.
• Familiarity with emerging technologies such as DevOps, blockchain, IoT, and AI in the context of supply chain management.
• Technical abilities Good understanding on Analytical tools (SQL, Python), Product management tools (Jira, Confluence and Atlas), Design and ideation (Canvas, Figma) and DevOps tools like Bitbucket/ GitHub

Working Location: Joo Koon

DUTIES AND RESPONSIBILITIES

Your duties and responsibilities will be as follows:

· Responsible for outdoor and indoor repair work of all cleaning products.

· Robot mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.

· work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs

· Where there is no outdoor repair, you are required to work within the Company workshop

Requirements:

· Candidate must possess at least a Professional Certificate/NiTEC

· Field of Study: Electrical & Electronic Engineering / Electrical Engineering

· Understand engineering drawing and schematic layout are essential

· Possess Class 3 driving license

· Possess good communication and problem-solving skills

· Able to work independently

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

- Up to $5K + AWS + Variable Bonus

- Office Hours: Monday to Friday (8am to 5.30pm)

- Shuttle Services Provided

Job Responsibilities:

• Perform preventive and corrective maintenance work on board ship and in workshop
• Assist in management of the tools and equipment
• Liaise with customer for maintenance activities
• Other duties as assigned

Salary:

• Up to $5k
• Plus AWS
• Plus Variable Bonus

Working Hours:

• Monday to Friday (8am to 5.30pm)

Period:

• 1-Year Contract
• Renewable and Convertible Depending on Performance and Headcount Needs

Location:

• Tuas Naval Base
• Shuttle service to and from Tuas Naval Base at Joo Koon (AM) and Joo Koon (PM) MRT

Requirements:

• Degree/Diploma/Nitec in Electronic Engineering or relevant field
• Knowledge and experience in maintenance of equipment
• Able to communicate well with peers and customers
• Physically fit and able to lift heavy load
• Able to work at heights
• Good team player and yet able to work independently
• Valid class 3 driving license (MUST) and have experience of Electronic Warfare would be advantageous

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities

• Host & greet guests in a warm and friendly manner
• Well-versed with outlet’s products and services
• Provide high standard of service through active interaction with guests
• Adhere to the operations and procedures; and suggest improvements for the betterment
• Understand POS/ordering to ensure smooth operation.
• Take note of issues raised by restaurant/bar guests and escalate issues to immediate superior for resolution as soon as possible
• Assist Outlet incharge to promote specific menu/services.

Qualifications & Requirements

• Able to build good working relationships and deal with different types of individual
• Self-motivated, reliable, and able to deliver results with minimal supervision
• Possesses a positive and confident personality
• Good communication skills and Service Oriented

Overview:

• Plan and implement appropriate tenancy mix
• Ensure optimal occupancy and revenue
• Formulate and implement leasing/marketing strategies
• Plan for upcoming AEI work

Responsibilities

• Manage existing tenancies, identify prospects and secure new tenancies
• Review lease proposals and put forth recommendations
• Establish and build networking channels with tenants and agents to achieve maximum occupancy
• Monitor tenants’ sales performance and work with tenants to improve revenue
• Establish and maintain good landlord-tenant relationships
• Supervise and lead junior leasing personnel
• Oversee and follow up on tenancy-related matters
• Check and review tenancy documentations
• Prepare proposals, budgets and monthly reports
• Follow up on rental and electricity arrears

Requirements

• Degree in Estate Management / Business / Marketing or equivalent
• Minimum 5 years’ relevant experience, preferably in a retail mall
• Good grasp of retail market trend and well-versed in retail leasing procedures
• Responsible, meticulous and able to communicate with people at all levels
• Able to multi-task efficiently and work in a fast- paced environment
• Possess good attitude, drive and resilience to meet job challenges
• Self-motivated and achievement driven
• Problem solver with good leadership skill
• Strong in both oral and written communication

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

We are actively seeking a dynamic and experienced Business Development Manager to join our team.

The ideal candidate will possess a proven track record in conducting thorough market research, analyzing industry trends, and identifying lucrative business opportunities.

As a Business Development Manager, you will play a pivotal role in generating new leads, cultivating client relationships, and driving sales growth.

The successful candidate will bring a minimum of five years of leadership experience, showcasing a talent for strategizing and executing plans to meet or exceed targets.

If you are a proactive, results-driven professional with a passion for business expansion and development, we invite you to apply and contribute to our company's continued success.

Roles & Responsibilities:

- Conduct market research to identify potential business opportunities.

- Analyze industry trends, competition, and customer needs.

- Generate new leads and opportunities for business expansion.

- Develop and maintain a pipeline of potential clients or customers.

- Build and maintain strong relationships with existing clients.

- Develop and implement strategies to drive sales and revenue growth, with demonstrated ability to meet or exceed targets.

- Explore new markets and territories for potential business growth.

- Minimum of five years experience in leading a team.

We are a centrally located boutique firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Manager to develop strategic plans and system implementation to support through the next phase of growth and development roadmap.

You will be responsible for:

• Supervise, drive, and grow the recruiting team
• Improve on current process and implementing new business processes and procedures
• Monitor various recruiting metrics, costs analysis, effectiveness of sales to provide reports to the management
• Recommend and execute action plans to improve the employer brand
• Coordinate with various departments to forecast future hiring needs
• Building up the company’s professional network through relationships with HR professionals, external vendors and internal stakeholders
• Other ad-hoc duties may apply

Requirements

• At least 5 to 8 years of relevant experience (Preferably in the Recruitment Staffing industry)
• Proven work experience in Managerial / Supervisory level
• Strong business acumen, analytical skills and use of data to advice on key business insights

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

R1107107

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines
• Obtain training and perform duties in Service and Kitchen Department
• Lead by example by demonstrating exemplary professionalism
• Attend to guests’ needs and complaints promptly and politely.
• Recommend improvements to Management where appropriate
• Resolve all potential service failure issues
• Consistently monitor individual performance and progression with your superior and management.
• Provide support as needed in various departments
• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.
• Applicants with no experiences is welcomed to apply
• Fluent in spoken and written English and Mandarin
• Highly motivated and willing to learn
• Strong positive mentality
• Customer-oriented, excellent interpersonal and communication skills
• Possess good initiative and leadership skills.
• On-the-job training provided
• 5.5 days’ work week
• Able to work on weekends and PH

The Company

Opportunity to join a well-established bunker trading organization as Accounting Manager.

The Role

Reporting to the Singapore Country GM and Head of Finance, you will be responsible for overseeing the finance and accounting function for Singapore including preparation of monthly financial statements, variance analysis, fixed register, review purchase and sales transactions, bank reconciliation, monitoring of inventory system, cashflow management, review of tax and GST returns, payments, liaising with auditors and tax agents.

You will drive the set up and implementation of finance processes and systems.

Your Profile

As the successful candidate, you will possess a degree in Accountancy or ACCA with the following relevant experience:

• At least 5 years of experience in handling the full spectrum of finance and accounting functions
• Exposure within a bunker/commodity/oil trading environment will be highly preferred
• Prior exposure in a Big 4 audit firm will be ideal but not a must

Apply Today

Please send your resume, in WORD format only and quote reference number STE12788465, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | | EA Licence no.: 07C5595 | Serene Tan Ing Shiern EA Registration no.: R1109248

Job Scope:
- Responsible for the day-to-day activities of customer service executives within established policies and procedures.
- To process/enter customer orders, manage quotations and warranties, follow-up on order statuses, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
- To ensure accurate and timely billing/invoicing to customers.
- To manage customer claims, and ensure overall customer satisfaction through effective communication, and timely responses to customers.
- To co-ordinate with, or support other departments to resolve customer service issues.
- To work within the Repair Team to ensure repair SPT and company objectives are met.
- Be responsible, and to prepare, present and/or participate in performance related topics.
- To participate in the after-work hours AOG duty schedule.

Others:
- To be familiar with the company’s requirements to follow contractual obligations relating to order fulfillment (eg: Airbus Supplier Support Conditions, etc).
- To meet the Key Performance Indices set forth by the supervisor.
- To participate in ad-hoc cross functional improvement projects.
- To assist in other tasks that the supervisor may assign from time to time (included, but not limited to job scope above).
- Reports to the Repair Team Leader and Head Of Operations.

Requirements:
- Must be familiar and able to use Microsoft Outlook and Excel.
- Must be able to communicate clearly and write fluently in English.
- Candidates with previous experience in aerospace customer order desk will be highly preferred.
- Candidates with experience using SAP and Microsoft Access will be good too.
- Fresh graduates with positive attitude, and considers themselves a team player are welcome to apply too.

Job Description:

· Must be able to perform troubleshooting on various electrical circuitry

· Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage

· Assist Service Manager to manage the service department

· Able to lead a team of technicians and engineers to provide excellent service support

· A team player with positive working attitude and problem solving initiatives

Requirements:

· Minimum Diploma in electrical and electronic or mechatronics engineering

· Customer-focused and service-oriented

· Possess strong leadership, communication and interpersonal skills

· Proficient in written and spoken English

· Possess a valid qualified driving license Familiar with Microsoft Office and email

If you are the person we are looking for, please send a detailed resume with a recent photograph, indicating current and expected salary to us. We regret that only short-listed candidates will be notified.

Pre-requisites:

· Min. Education Level: Diploma

· Field of Study : Electrical Engineering / Mechatronics Engineering

· Skills : Good Technical Knowledge / Communication Skill / People management skills

· Language: English

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

·       Prepare/ review Management Accounts, customized reporting packages, Statutory Accounts

·       Prepare/ review monthly payroll and other expense disbursements, as well as year-end remuneration returns and tax clearance

·       Prepare/ review GST returns, corporate tax return, withholding tax and COR

·       Prepare/ review administrative/ payment processing

·       Liaise with auditors and regulators, answering queries of behalf of clients

·       Responsible for billings, fee negotiations and recovery for each client engagement

·       To set and manage the deadlines of the portfolios of clients in accordance with the agreed calendar defined for each client

·       Provide excellent client service and ensure deliverables timelines are met.

·       Monitor and control the workload of the team

·       Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing

·       Identify training needs and opportunities within the team.

·       Ensure that Ocorian policy and procedure are adhered to

·       Review current process flow for improvements and assist in the implementation of recommendations

·       Identify problems and issues and apply problem solving skills to provide solutions

·       Participate in new client prospects meetings, when required, and the subsequent onboarding process.

·       And any other such duties that might be reasonably required for this role

·       Your job scope of job may be revised at the discretion of the Company according to the needs of the business.

#LI-DL1

• Support the Media Director in ensuring that we deliver high client satisfaction scores (which means we constantly have a pulse on the relationship)
• Lead on day to day running of the account with clients & agency partners
• Assist in mentoring, and developing team members
• Develop and execute integrated media plans across various offline and online channels with the goal of driving client business objectives: account openings and card sign ups.
• Manage daily workflow of top, mid and bottom funnel campaigns. Collaborate with cross-functional teams to ensure the integration of media plans with overall marketing strategy.
• Propose and manage client media budgets to drive business targets.
• Overlooking and optimizing performance marketing campaigns across the channel mix including SEM, programmatic display, paid social and retargeting to drive leads and conversions.
• Ensure best practice for Search, Programmatic Display and Social buying and planning
• Ensure on-going test and learns to drive campaign performance
• Make in-depth recommendations based on strong grasp of analytics, marketing & research concepts
• Assist in mentoring, and developing team members

Key responsibilities include

• Support with optimization of existing portfolios including quarterly performance reviews, competitive landscape assessment, understanding of new trends and insights. Work with markets to ensure alignment to align on initiatives and actions.
• Drive higher and deeper penetration of Value-Added Services, new solutions and capabilities across multiple markets
• End-to-end management of key strategic projects for clients - Define project scope, tasks, goals, and deliverables and manage project activities through the sales and implementation cycles. Leverage appropriate Visa assets and resources to provide an exceptional implementation and integration experience to clients.
• Lead and facilitate product workshops / discussions / ideation sessions with clients in person or online to drive product engagement to new levels.
• Proactive product support that positions Visa as a strong partner and differentiator to achieve greater engagement, preference, and mindshare. Develop own product expertise over time to proactively advocate, as a subject matter expert to clients and internal stakeholders.  
• Ensure compliance with all product mandates across GCs with supported narratives and implementation support to clients.
• Set out key client strategy and roadmap for growth, work with client organizations and internal teams to ensure execution and delivery of key growth targets.
• Build breadth and depth in coverage across working level as well as key senior stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our client's team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients in the logistics industry.

Key Responsibilities:

• Handle inquiries and resolve complaints from customers via phone, email, and in-person
• Manage all aspects of the customer journey, from order placement to delivery and beyond
• Coordinate with internal teams to ensure timely and accurate order fulfillment
• Maintain accurate records of customer interactions and transactions
• Provide product and service information to customers
• Assist with billing and invoicing processes
• Handle and resolve any issues or disputes with customers
• Identify opportunities for process improvements and contribute to team initiatives

Requirements:

• Prior experience in a customer service role, preferably in the logistics /third-party logistics (3PL) / freight forwarding industry
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Attention to detail and ability to multitask
• Proficient in MS Office
• Knowledge of logistics processes and terminology
• Ability to work independently and as part of a team
• Customer-oriented mindset with a focus on providing exceptional service

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620