Salary: Up to $7000

Duration: 3 months contract to Perm

Location: Penjuru Road

Working Hours: Mon to Fri, 9am to 5.30pm

Job Summary:

• The Head of Finance / Finance Manager will lead and manage the finance function within the organization. The role is responsible for the overall financial health of the business, providing strategic financial, managing financial operations, ensuring compliance with financial regulations, and advising senior management on financial matters.

Responsibilities:

• Financial Reporting: Prepare and present monthly, quarterly, and annual financial statements. Ensure that all reports are accurate and completed on time.
• Budgeting & Forecasting: Assist in the preparation and monitoring of the company’s budget. Track and analyze variances between actual performance and forecasts, providing explanations and recommendations for improvement.
• Cash Flow Management: Manage day-to-day cash flow, including monitoring accounts receivable and accounts payable. Prepare cash flow projections and assist with liquidity planning.
• Cost Control & Analysis: Review entire group’s expenditures and identify opportunities for cost savings and operational efficiencies. Analyze departmental budgets to ensure adherence to financial plans.
• Compliance & Tax: Ensure compliance with financial regulations and reporting standards (e.g., VAT, GAAP, tax filings). Coordinate with external auditors for year-end audits and tax filings.
• Financial Planning & Analysis: Conduct financial analysis to support key business decisions, including profitability analysis, investment evaluations, and capital expenditure proposals.
• Internal Controls & Process Improvement: Develop and implement effective internal controls to safeguard the company’s financial assets. Continuously assess and improve financial processes for greater efficiency and accuracy.
• Team Collaboration: Work closely with other departments to provide financial insights and support business initiatives. Ensure alignment between finance and other functions, such as operations, sales, and HR.
• Compliance : Review/prepare annual tax computation, quarterly GST, audit accounts, AGM, and XBRL.
• Ad Hoc : Other tasks as the need arises.

Requirements:

•  Bachelor’s degree in Finance, relevant professional certification (e.g. ACCA, CPA) preferred.
•  4-6 years of experience in finance or accounting, with a strong understanding of financial statements, analysis, and reporting.
•  Proficient in Microsoft Excel and financial software (e.g., SAGE 300).
•  Knowledge of accounting principles, tax laws, and financial regulations.
•  Strong analytical and problem-solving skills.
•  Excellent attention to detail and organizational skills.
•  Ability to work independently, manage priorities, and meet deadlines.
•  Strong communication skills and the ability to collaborate with cross-functional teams.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Summary

This position requires a 6-day onsite workweek, with the flexibility to work shifts, weekends, public holidays, and extended hours. This candidate must be hands-on and ready to manage day-to-day operations effectively.

As an experienced Shift Manager, you will lead and supervise the team, ensuring smooth operations, exceptional service, and adherence to health and safety regulations. You will be responsible for managing inventory, maintaining high service standards, and stepping in during peak periods or staff absences. The role also requires availability to address urgent matters outside of regular working hours, all while prioritizing customer satisfaction and team performance.

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience, including at least 5 years as a team leader/supervisor and 3 years as a Chef/ Waitress role.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

Balyasny Asset Management (BAM) is a global, multi-strategy investment Firm with over $21 billion in assets under management. We are a diversified business, with global breadth and depth. Our Firm has a clear mission: To consistently deliver uncorrelated returns in all market environments. Today, BAM employs more than 160 portfolio managers and 1,200 investment professionals across 19 offices in the U.S., Europe, the Middle East, and Asia. We are active across six investing strategies: Equities Long/Short, Equities Arbitrage, Macro, Commodities, Systematic, and Growth Equity. We also have a dedicated private investment team, BAM Elevate, and a standalone equities unit, Corbets Capital.

RESPONSIBILITIES

Office Management

• Oversee the general office operations on a day-to-day basis to ensure organizational effectiveness, efficiency and safety.
• Liaise with Facilities on all office-related activities
• Oversee Corporate Amex card issuance for new hire and reconciliation
• Accounting - Managing the approval and tracking of all invoices related to Office expenditure
• Ordering of Business Card and ensure timely delivery
• Meeting coordination for non-investment staff
• Assist in event planning in local office
• Office growth and relocation support
• Ad Hoc support to manage executive’s schedules, calendars, and travel, if needed
• Partner with HR to maintain office policies as necessary
• Partner with Investment Coordinators to ensure smooth day-to-day office operations

Vendor Management

• Liaise with vendors and help with vendor selection as needed
• Assist with organization and tracking accounts payable invoices
• Manage relationship with vendors and service providers, ensuring that all items are
• invoiced and paid on time
• Manage contract and price negotiations with office vendors and service providers
• Managing lunch platforms

Facility Management

• Ordering pantry and office supplies
• Subscription Management

Others

• Manage the front desk day-to-day, meeting room schedules and office
• Ad hoc Projects

QUALIFICATIONS & REQUIREMENTS

• Strong desire to work collaboratively with the team
• High standard of professionalism in all dealings with internal staff and any external partners
• Problem solving skills and ability to identify and implement appropriate solutions
• Ability to prioritize and manage multiple tasks and projects concurrently to meet/exceed deadline
• Consistent work ethic through hard work, confidence, and effort
• Outstanding attention to detail and strong organization skills
• Strong written and verbal communication skills
• Minimum 5 years of relevant experience working as office admin/support/management role within the financial service industry
• Relevant experience in liaising with external vendors and vendor management is required
• Bachelor’s degree preferred

Manager – IT

Job description

Responsibilities

Oversight of Technology Risks by Board of Directors and Senior Management.

BCM preparedness and alignment of policies and framework with Regulators guidelines to be reported to Board of Directors.

Monitoring Outsourced Activities.

Data Centre Protection and Controls.

Monitoring & Reviewing the Activities of DC by Asst, Manager and Reviewed by IT Manager.

Technology Risk Management Framework.

TRM Framework is to be developed and IT Risk is to be managed.- Responsibility of IT Head and Senior Management

User Access Control

Maintaining strict and need based user access to systems, applications and networks.- Responsibility of Asst managers and reviewed by IT manager

Managing IT Audit

Audit to be performed covering critical area of IT and managed periodically.-In house monthly concurrent audit. External audit once a year or as directed by MAS.

Operational Infrastructure Security Management

Data Loss prevention (DLP) Mechanism to be implemented.- Responsibility of IT Asst managers and reviewed by IT manager

Systems Reliability, Availability and Recoverability

BCM and DRP must be in place.- Responsibility of IT Asst manager and reviewed by IT manager.

IT Service Management.

Application of Change Management and Incident management- Responsibility of IT Asst. manager and reviewed by IT Manager.

Online Financial Services and Customer Protection and Education

Internet facing systems are to be secured- Responsibility of IT Asst Manager and reviewed by IT Manager

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

Further, Manager IT is responsible for establishing and implementing the overall information technology strategy, overseeing the day-to-day information technology operations, and managing the information technology risks of the financial institution

Manager IT is responsible for the information security strategy and programme of the financial institution, including but not limited to information security policies and procedures to safeguard information assets, information security controls and the management of information security breaches.

Position title: Key Account Manager (FMCG)
Location: Bukit Merah
Working days: 5 days [ Mon - Fri ]
Working hours: 8:30am - 6pm
Salary : SGD $4,500 - $5,000

Overview

As part of our continued business expansion, we are seeking a dynamic Key Account Manager to drive business growth and customer satisfaction in the Singapore market, with a specific focus in the analgesic and FMCG industries.

In this role, you are required to identify opportunities to increase sales and customer satisfaction, develop account strategies to meet sales targets, identify product placement opportunities, analyse market trends and conducting in-depth market research to identify potential growth opportunities, collaborating with sales and marketing team on promotional campaigns.

Key Responsibilities:

• Develop and implement key account strategies for key customers based on thorough understanding of their needs and proposing solutions that align with both company and customer objectives.
• Oversee sales and operations across the entire market. Develop and execute effective key account strategies to achieve sales targets and business objectives for company's product portfolio.
• Conduct market research and store visits to gather insights and support sales strategies.
• Identify opportunities for product placement and increased visibility in the supermarkets, retail stores, pharmacy chains, travel retails and tourist outlet chains.
• Collaborate with the sales and marketing teams to implement and manage promotional campaigns, manage A&P budgets to ensure promotional expenses stay within allocated limits.
• Manage contract negotiations, pricing, and agreements with key clients to ensure mutually beneficial terms and long-term partnerships.
• Provide regular updates and performance reports on key account activities and sales performance to head of sales.
• Any tasks assigned by line manager.

Requirements

• Minimum 5 years’ experience in key account management, proven track record within the FMCG industry, preferred focus on the analgesic market.
• Experience with Modern Trade - Pharmacy channel clients will be an advantage, travel retail, supermarkets, convenience stores.
• Experience with major retail chains or distributors in Singapore.
• Trade Marketing experience, distributor management experience will be an added advantage.
• Possess own transport

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Job Description

Medical Advice, Controlled Claims and Claims decisions

• Ensuring that all Controlled Claims are duly authorised in accordance with Reinsurer contractual arrangements and that the required reporting is in place
• Preparation of Controlled Claims reporting
• Handle claims cost management within the organisation by ensuring high standard of claims assessment

Claims Audits

• Manage Claims Audits in accordance with the Annual Audit Schedule
• Deliver Audit Reports to Clients and the business in accordance with company's standards
• Audits performed in accordance with the Claims Audit Policy
• Liaison and follow-up on Claims audit findings and implementation with auditees

Contribute and support all Partnership activity relating to claims acitivity such as:

• Policy Wording design and interpretation
• Training claims processes
• Processes for the management of claims and controlled claims
• Input in Policy Wording Forum

Fraud, Waste and Abuse

• Identify and evaluate potentially fradulent claims and claims wastages and abuses and taking appropriate action to reactify the anomalies

Provide or assist in presention and training to internal and external stakeholders

• Best practices on claims processing and guidelines
• Claims case studies sharing
• Claims-related medical topics sharing

Job Requirement

• Strong knowledge of healthcare and insurance markets
• Experience with health insurance claims handling
• Possess the drive and determination to set, meet and improve upon the highest standards of performance.
• Able to work co-operatively and collaboratively with others to achieve business goals
• Understand the customers’ needs to deliver quality work in an efficient and efficient manner.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.

We are currently seeking a high calibre professional to join our team as a Senior Sales Manager, Institutional Sales, Global Payments Solutions.

Principal Responsibilities

Global Payments Solutions (GPS) serves HSBC’s worldwide customer base of Global Banking (GB) and Commercial Banking (CMB) segments. GPS fulfils its purpose of supporting clients by providing superior cash management solutions around the world through an international network of offices in over 60 countries and delivering global capabilities with local market insight.

We are currently seeking an experienced professional to join us as a Senior Sales Manager, Institutional Sales, Global Payments Solutions. This role is responsible for delivering toward the GPS Institutional Sales strategy and achieving sales and portfolio growth across the Institutional Client segment (Banks/Non-Bank FIs/Public Sector).

As a Senior Sales Manager, Institutional Sales, GPS, you will:

• Drive GPS sales and business development from new and existing GB Institutional clients, working closely with relationship managers and global sales partners to develop and execute sub-sector strategies and client plans, generate leads and respond to inbound referrals
• Maintain and enhance existing revenue streams and develop new revenue streams by identifying client needs and selling innovative GPS solutions
• Build relationships with Senior Finance, Treasury, Network and Procurement staff within client organizations, leveraging these to build a strong pipeline of new business opportunities
• Create and lead deal teams to manage complex multi-country cash management opportunities
• Produce high quality pitch material and timely responses to RFPs to secure key mandates
• Manage pricing discussions and negotiations, and conduct periodic pricing reviews
• Support the delivery of the broader GPS Financial Metrics – Sales Targets (EBV), Revenues, Liabilities, Fee Income, along with executing any cost reduction initiatives required by the Group
• Coordinate with the Product management team to ensure the development of a market leading proposition for the Institutional client segment
• Work closely with the Implementation and Client Service teams, and other stakeholders, to ensure seamless delivery of solutions and a positive client experience
• Be recognised as a thought leader in FI/NBFI cash management, leveraging sector expertise to solidify the bank’s position as a leading FI/NBFI cash bank. This includes producing thought leadership articles and/or case studies, supporting award submissions and organizing client events
• Consistently role model the Sales Manager competencies; providing guidance and coaching to other sales managers and team members where necessary
• Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization. This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators

Qualifications

• Degree holder
• 8-10 years of relevant experience in cash management/transaction banking
• Sound knowledge of cash and treasury management practices, and liquidity strategies
• Experience in the FI/NBFI sector is an advantage but not essential – a desire to become a specialist in the sector is paramount
• Proven track record in business development/sales, and delivering against client needs
• Strong interpersonal, communication, negotiation and influencing skills. Ability to interact confidently at a senior level with clients and internal stakeholders
• Ability to work in a collaborative environment with multiple stakeholders, navigate through a matrixed management hierarchy and complex, global footprint
• Strong risk management skills and a good understanding of the regulatory framework as relates to cash and liquidity management

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000KQPN

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Duration: 1 year contract (Start Feb 2025)

Working hours: Mon - Fri (9am - 630pm)

Location: Bugis / Bras Basah area

Responsibilities

• Programme Coordination: Coordinate events and engagements that facilitate meaningful interactions and dialogue between volunteers and senior participants.
• Partnership Management: Cultivate and maintain strong relationships with community partners, local organisations, schools, and other stakeholders, recognising them as key collaborators in the development and execution of the FM’s community programmes.
• Operations Management: Work with appointed Event Management Company to manage the complex scheduling requirements for the programme – ensuring the successful assignment of suitable volunteers to event timeslots. To also manage all logistical matters to ensure programme effectiveness.
• Evaluation and Reporting: Monitor the effectiveness of the programme, gather feedback from stakeholders, and prepare reports to assess the impact and success of the initiative. When required, to be on-site at the programme venue to evaluate performance of
• facilitators and volunteers, and implement suitable interventions should programme quality fall short.
• Budget Management: Monitor and track budget utilisation of assigned programmes and prepare reports for proper accountability of funds and resources.

Requirements

• Diploma / Degree
• Preferably 1 year experience in community programming, event management, or cultural outreach, preferably in a museum, garden or exhibition setting, with a demonstrated focus on interactions that cater to a diverse range of audience profile
• An interest in local history, particularly that of the pre- and post- Independence decades and/or experience with culture/heritage/arts sector-related work is preferred, though not mandatory
• May required to work during weekend / after work hours - support event etc

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/details/10370

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Early Childhood Principal/Vice Principal

• Working Location: Bukit Panjang, Bedok, and more!
• 5 Days Monday to Friday
• Basic $4,000 - $6,000
• Advanced Diploma in Early Childhood Leadership (ADECL) / Degree in Early Childhood Care & Education (DECCE)
• Career Progression Opportunities.

Responsibilities:

• Responsible for the strategic direction and overall management of the preschool
• Provide leadership for setting overall goals for the school as a basis for curriculum objectives
• Ensure daily operations are in order and in compliance with licensing and other regulatory requirements, where applicable
• Oversee curriculum planning and professional matters
• Mentor teachers in all areas to facilitate collaborative approaches to learning, teaching and evaluation so as to improve overall performance standards and competencies
• Set the direction for parent partnership, community engagement and talent management
• Manage relationships with parents to ensure concerns, issues and feedback are addressed on a timely basis appropriately
• Management and optimisation of centre resources Implementation of specific centre programs, initiatives and events
• Handle centre administrative matters and enrolment
• Determine requirements that must be met regarding licensing, health and safety regulations from the start and local regulatory agencies
• Prepare budget and control budget expenditures

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Inventory Manager

Working Location:Central
Working Hours: 8am - 6pm
Working Days:5days
Salary Range:$7,000 – $8,500
JOB PURPOSE AND CONTEXT
The Manager (Inventory) responsible in managing the inventory control to ensure inventory level is optimized and inventory targets are achieved.

KEY ROLE(S), RESPONSIBILITIES AND DUTIES
• Oversee inventory management; maximize stock turn through replenishment and stock transfer, as well as ensure inventory levels of product categories are controlled within the stock turn day given.
• Locate and reconcile any inventory discrepancies.
• Responsible to ensure overall cost effective and efficient methods of stock movement.
• Execute overall management direction to ensure product orders are sufficient and on time to cater for business activities.
• Constantly review and improve inventory control protocols and processes to ensure proper system is in place to support the work and to ensure adherence to supply chain inventory standards.
• Perform any other duties as assigned by Superior.

QUALIFICATIONS, SKILLS, KNOWLEDGE AND ABILITIES
EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent.
• Proven track record with at least 8 years’ experience in retail supply chain management.
• At least 3 years of management experience in retail chain stores.
• Experience in WMS ERP system.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: Harbourfront

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

• Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Purpose:

The Manager / Senior Manager, Tax Advisory works with the tax team to provide tax advisory services to a mixed portfolio of corporate and individual clients.

Core Responsibilities:

• Advise clients on Singapore corporate tax issues which include cross-border restructuring, tax treaties, withholding tax, permanent establishment issues, BEPS 2.0 Pillar Two matters, tax due diligence, acquisition tax structuring, and drafting tax advisory memos to a mix of corporate clients across industries.
• Identify tax planning opportunities
• Provide technical training
• Mentor and manage junior staff

Tasks / Duties:

• Manage the delivery of tax advisory services
• Advise client on restructuring exercise and cross-border transactions
• Assist clients with the application for income tax advance ruling, tax exemption, etc.
• Work with Head of Delivery to identify business development opportunities
• Identify and follow up on opportunities to grow tax advisory services
• Support tax compliance team in relation to tax advisory matters
• Conduct seminars on corporate tax topics for clients and within the firm
• Build relationships and communicates effectively in order to positively influence to the tax team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognised for their contribution
• Provide clients with tax efficient solutions which take into consideration sound knowledge of our clients’ businesses

Define and document solution architecture, including technical requirements, design, and implementation details

* Collaborate with stakeholders to understand business requirements and translate them into technical solutions

* Design and implement solutions that are scalable, secure, and compliant with industry standards and regulations

* Provide guidance and mentoring to junior architects and contribute to the development of best practices and standards

* Stay up-to-date with emerging technologies and trends in the industry

* Participate in project planning and estimation activities

* Ensure that solutions are delivered on time, within budget, and meet quality standards

*Execute the architect and deliver the solution on time within schedule

Required skills and qualifications:

* Bachelor's degree in computer science, engineering, or a related field

* 5+ years of experience in solution architecture or a related role

* Strong knowledge of enterprise architecture principles and frameworks

* Proficiency in one or more programming languages and development tools

* Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud)

* Strong communication and collaboration skills

* Ability to work independently and manage multiple projects simultaneously

* Strong problem-solving and analytical skills

* Experience with agile development methodologies (e.g., Scrum, Kanban)

* Familiarity with DevOps practices and tools (e.g., CI/CD, containerization, infrastructure as code)

* Experience with security and compliance frameworks (e.g., ISO 27001, SOC 2, HIPAA)

*Experience with Healthcare HR & Payroll architecture set up

As Presales Engineer / Manager (CCTV), you be responsible for providing technical expertise and supporting the VIGI CCTV product sales and solutions. You will require to collaborate with sales teams to understand customer requirements, developing tailored solutions, and delivering compelling presentations.

Job Descriptions:

• Collaborate with the sales team to understand customer requirements and provide technical expertise, guidance, and support during the presales process for CCTV solutions
• Develop customized CCTV system designs, detailed technical proposals, including system specifications, pricing, and implementation plans
• Conduct product demonstrations and presentations to customers, showcasing the features and capabilities of VIGI CCTV solutions
• Collaborate with the sales team to understand customer requirements and propose tailored CCTV solutions
• Engage with customers during the presales process to address technical questions, concerns and offer technical advice and guidance to customers, ensuring their CCTV solution needs are met and solved
• Stay up to date with the latest CCTV technology trends and industry development, competitive products and emerging technologies to enhance solution offerings
• Provide training and support to the sales team on the technical aspects of CCTV products and solutions, as well as post-sales activities such as troubleshooting and after-sales support
• Work closely with other departments, including product development and marketing, to ensure alignment on product features and messaging

Job Requirements:

• Min. 2 years of experience in presales engineering or technical sales, preferably within the CCTV or security technology industry
• Strong understanding of CCTV systems, technologies and market trends
• Excellent technical knowledge and proven ability to develop technical solutions and proposals, along with strong problem-solving skills to provide comprehensive solutions to align with customer requirements
• Proficiency in design software and tools related to CCTV system planning
• Familiarity with industry standards, regulations, and best practices related to CCTV systems
• Excellent communication, presentation, and interpersonal skills
• Ability to communicate Mandarin effectively as the incumbent requires to liaise with Chinese-speaking stakeholders/counterparts for work or project related matters

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.

KPMG Cybersecurity professionals assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology, business systems, and information assets. Using a holistic view of how Technology and Business integrate, the Cyber team performs technology-risk focused assessments, technology compliance, IT/operational process reviews, and design of information risk & cyber security solutions.

Cyber team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.

The role involves:

• Engage with client stakeholders on Data protection Projects.
• Providing in-depth expertise of Data protection.
• Conducting discovery workshops for customers to understand their data protection measures and recommend improvements to their security posture.
• Work with customers to plot their cloud journey and advising them on their overall data protection requirements based on their data landscape.
• Working with KPMG Project and Customer resources to continue design and deployment activities and further enhance Data protection solutions for our customers.
• Working with customers and leading data protection vendors to design and build creative solutions.
• Working with team members, you will design and/or build solutions within large transformations, and you will perform reviews, assessments and build strategies for organizations looking to invest in Data protection.
• Assisting the engagement manager with the planning and delivery phases of engagements.

⠀

The ideal candidate should possess:

• Bachelor’s degree in Computer Science, Computer/Electrical Engineering, Information Technology or equivalent.
• A highly motivated individual in information security and excellent communicator with strong analytical and good problem-solving skills.
• Minimum 5 years of relevant experience working on Data protection technologies: Forcepoint, Proofpoint, Varonis, Zscaler, MSFT Purview
• Good understanding of Security strategy, assessment, and design and implementation and governance frameworks over processes, controls, organisation and infrastructure.
• Proven technical knowledge in Data Governance, Data classification, Data loss prevention, Insider threat, Data encryption, CASB etc.
• Good understanding of cloud platforms like Microsoft Azure, Google and AWS.
• Proficient in PowerShell and Python
• Strong understanding and hands-on experience with Windows OS, including Active Directory and DNS.
• Understanding of creating and managing virtual machines, EC2 instances, VNETs, VPCs, and access control management.
• Experience in implementing and managing firewalls, VPNs, and intrusion detection/prevention systems.
• Ability to respond to security incidents, conduct root cause analysis, and implement corrective actions.
• Familiarity with industry standards and regulations such as GDPR, HIPAA, or ISO 27001, Personally Identifiable Information (PII) ensuring compliance in security practices.
• Excellent business analysis experience in requirements gathering, modelling use cases and experience in business development in supporting new business offerings.
• Any relevant industry related certification will be preferred (e.g. CISSP, AWS , AZURE , Data protection product certifications etc.)

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Highlights

· 5 Days Work Week, Office at Suntec City

· Small company with team work and learning opportunity

· Friendly environment and Work life balance

Job Title: Sales Manager/Executive

Responsibilities:

• Market development for stainless steel, wear plate, high strength steel and silicon steel
• Follow up with the clients for sales
• Offer/negotiate sales price with clients
• Follow up with clients for quotations, offers to achieve orders
• Coordination with purchase department
• Monitoring the market updates and update to the management team
• Generate monthly sales reports
• Coordination with operations team and follow up with production status to make sure cargo is produce and ship on time
• Other ad-hoc matters required for the position

Requirements:

• Diploma qualification in related field.
• Experience in steel industries, experience in stainless steel, specialized in steel is preferred.
• Communication in English & Chinese is essential

Salary negotiable with transport & mobile allowances.

Remuneration package is subject to experience & qualification.

Company Profile:

We are steel distributor in Singapore, authorized agent for TISCO, which is the biggest stainless steel mill in the world with full range of stainless steel, 300 series, 400 series, automotive steel , cladding steel for train carriage etc; and sole agent for RS Industry which is one of famous steel heat treatment factory for stainless wear plate, high strength steel, like wear plate 400, 450, 500, 550 and 600; High strength steel, 610 and 710 for automotive chassis, 800, 890, 960, 1100, 1300 for crane arms etc to reduce the self-weight of the product , increase load capacities.

Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

• Oversee the daily operations of the New Business team, ensuring that all applications are processed within established turnaround times.
• Monitor and assess team performance to uphold high standards of service quality and operational efficiency.
• Prepare regular management reports that provide insights into key performance metrics, department performance, and operational insights. Use data to make actionable recommendations.
• Continuously seek opportunities to improve operational processes, enhancing overall productivity and accuracy.
• Ensure that all operations comply with internal policies and regulatory requirements.
• Conduct quality checks on applications to minimize errors and reduce risk, maintaining a strong focus on service quality.
• Lead, coach, and mentor the New Business team, promoting a collaborative and high-performance culture.
• Conduct regular performance reviews and provide constructive feedback to foster a positive work environment.
• Act as a primary liaison for business partners, handling communication related to new business processes, product updates, and service expectations.
• Conduct training sessions for business partners to support understanding of policies and procedures, ensuring seamless collaboration.
• Address and resolve inquiries from business partners promptly to maintain strong working relationships.
• Lead and execute new business projects or initiatives, collaborating with the HOD and cross-functional teams
• Assist the HOD in ad-hoc tasks as assigned.

REQUIREMENTS

• Experience in product development, business administration and client relationship management would be preferred
• The ideal candidate should have minimum 5 years experience in team lead role
• PC literate in Word, Excel and PowerPoint
• Knowledge on AS400 is an added advantage
• Excellent analytical skills, ability to define, research and resolve problems
• Excellent organizational, communication and interpersonal skills
• Ability to prioritize and work effectively under deadlines
• Committed, take ownership and results-driven

Position Summary: The Assistant General Manager will work closely with the General Manager to support the Singapore branch's operations and growth objectives. This role requires a highly experienced professional fluent in Mandarin and English, with a proven ability to perform consecutive interpretations between the two languages to ensure smooth business communications. Candidates must possess relevant industry expertise, management experience, and the skills to effectively bridge cultural and language differences in a fast-paced international environment.

Key Responsibilities:

1. Strategic Support and Management: Collaborate with the General Manager in strategic planning and execution to support company growth and promote international awareness of China’s futures market.
   Oversee day-to-day operations, ensure alignment with the company's strategic goals, and maintain high operational standards.
   
2. Bilingual Communication and Interpretation: Facilitate effective communication by performing consecutive interpretation in high-level meetings, presentations, and other business interactions between Mandarin and English.
   Draft, review, and translate key documents and communications to ensure clear and professional language in both English and Mandarin.
   
3. Business Development and Client Relations: Assist in expanding the company’s client network by supporting initiatives that encourage both Chinese and overseas clients to participate in the future market.
   Build and maintain relationships with key stakeholders, including industry counterparts, partners, and clients, to support long-term business development.
   
4. Team Leadership and Cross-functional Coordination: Manage and mentor staff within the Singapore office, fostering a high-performance culture and providing guidance to ensure team goals align with company objectives.
   Collaborate with cross-functional teams, including marketing, compliance, and operations, to ensure smooth workflows and timely project delivery.
   

Qualifications:

• Master’s degree or higher in Finance, Economics, Business, Language, or a related field.
• Minimum of 5 years of relevant experience within the futures, financial services, or related industries, with at least 1 year in a managerial role.
• Proficiency in both Mandarin and English, with strong abilities in consecutive interpretation and business-level written communication.
• Demonstrated knowledge of China’s futures market and its international expansion.
• Excellent interpersonal skills, with a proven ability to build relationships and effectively manage a team.
• Strategic mindset with a hands-on approach and the ability to adapt in a rapidly evolving international environment.

Job Location : Orchard

Work timings : 5 days works week inclusive of weekends & P.H. ; 930-630pm & 1230-930pm

Benefits : Basic + AWS + VB

Duties and Responsibilities – Retail Manager

Sales Floor Operation, Staff Management and Customer Service

1. Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets. Keep up-to-date on store information and product knowledge to sell and promote merchandise and services of the company employing a consistently high level of service.

2. Stationed on sales floor during store operation hours to lead and motivate sales staff and promoters to carry out their duties effectively and efficiently and to achieve sales, profit and stock targets; ensure that staff and promoters adhere to company policies, rules and regulations. Lead and motivate section’s staff to carry out their duties effectively and efficiently and to achieve profit and sales targets.

3. Ensure that sales area, fitting rooms, stock rooms, showcases and fixtures are always clean and tidy. Ensure also that merchandises on display are clean and neat and that sales staff and promoters observe safety procedures. Control and maintain procedures for fitting rooms.

4. Conduct On-The-Job training – coach staff on service etiquettes, selling techniques, merchandise knowledge, grooming standards and provide POS training. Check on staff and promoters’ performance and discipline. Ensure that all staff and promoters provide the highest level of service to customers; adhere to company policies, rules and regulations; behave according to business etiquette and standards set by the company; and that all staff and promoters are properly dressed and groomed.

5. Effective planning of monthly staff rosters for department manager’s approval; ensure optimal management of manpower strength.

6. Handle and resolve customers’ enquiries and complaints expeditiously. Develop regular customers, update and maintain their records, know them by their names and their shopping interests, research customers’ profiles and obtain their feedback. Maintain and update data bank of regular customers, ensure effective and systematic customer data resources system.

7. Check / approve return or exchange of goods; approval of credit vouchers.

Merchandising and Market Research

8. Plan and control open-to-buy budget through constant review of stock level, stock assortment, delivery schedule and identification of fast-selling and dead stocks and to achieve feedback through frequent consultation with retail advisors and staff.

9. Assist in the implementation of merchandising plans and strategies; to maximize sales and minimize losses through the management of staff, merchandise and space.

10. Assist in the enhancement of online store sales.

11. Forecast and analyze fashion and demand trends, recommend new merchandise mix and suppliers.

12. Assist the department manager in developing new merchandise concept and subsequent promotion and marketing of the product.

13. Plan effective and efficient sourcing and procurement systems, source and procure merchandise.

14. Assist in the negotiation with vendors / suppliers for most favorable terms and conditions and to plan major vendor programs in important growth areas. If necessary, co-ordinate and conduct business meetings with vendors / suppliers and prepare business correspondence.

15. Plan and organize merchandise purchase and delivery schedule from overseas buying trips.

16. Conduct market survey, research trade information and analysis on competitors’ stores; provide reports, feedback and recommendations.

Advertising & Promotions Events / Merchandise Presentation

17. Prepare and execute advertising and promotion plans, budgets and schedules; plan and execute effective merchandise zoning, layout and display working closely with Visual Display team and vendors to present merchandise in an exciting and interesting manner to portray the desired concept / theme.

18. Advice and feedback to department manager on display locations and fixtures to maximize visual impact; feedback on point of sale, publicity on the effectiveness of A&P programs.

19. Assist in supporting the use of digital marketing for better customer engagement and business growth for the physical store and online store.

Sales Budgets / Reports & Stock Inventory

20. Provide and analyze sales, profit and stock budgets/reports. Prepare sales budget and any other forms and reports required by the company.

21. Review purchases regularly and provide recommendations on appropriate actions to be taken, manage physical stock takes and regular stock checks. Ensure that all purchase orders, notices of price revisions, goods returns are duly completed and processed according to established procedures. Facilitate smooth movement of stocks to and from the sales floor. Effect shortage control audits.

Safety and Security

22. Ensure that staff and promoters observe safety and security procedures.

23. Report any shoplifting case to security personnel and to attend to the necessary follow-up action.

24. Any other job-related duties as and when assigned by the company.

About the Role:

Join a leading private equity firm as a Finance Lead, where you will oversee all aspects of Fund Finance and Corporate Accounting, leading a team of 4-5 finance professionals. This is a pivotal role combining strategic financial management, team leadership, and active collaboration with the front office on M&A transactions.

Key Responsibilities:

• Fund Finance Management: Oversee fund operations, including capital calls, distributions, investor reporting, and performance analysis.
• Corporate Accounting Operations: Lead month-end closings, compliance, financial statements, and variance analysis.
• Team Leadership: Mentor and develop a high-performing finance team, fostering collaboration and excellence.
• Process Improvement: Identify and implement efficiencies in financial operations and reporting.
• M&A Support: Collaborate with the front office on due diligence, financial modeling, and acquisition integration.
• Portfolio Oversight: Manage financial processes for portfolio companies on a project basis.
• Stakeholder Communication: Prepare and present financial reports to senior management, investors, and regulatory bodies.

Qualifications:

• Education: Bachelor’s degree in Finance, Accounting, or related field; CPA or CFA preferred.
• Experience: 12+ years in fund finance, corporate accounting, or private equity operations.
• Expertise: In-depth knowledge of private equity fund structures, compliance, and financial reporting.
• Skills: Proven leadership, excellent analytical and problem-solving capabilities, and strong stakeholder engagement skills.

Application Process:

Interested candidates should submit their resume to Tina Wang at [email protected], quoting the job title and reference number. Only shortlisted candidates will be contacted.

License No: 24S2395

Registration No: R2090553

London Stock Exchange Group (LSEG) are looking for Risk professionals in Singapore!

Role summary:

Are you curious with a desire to influence 'Safe Growth' in a rapidly changing industry?

This new 2nd Line of Defence Group Risk role will cover all aspects of Operational, Financial and Strategic risk, and have exposure to all areas of the Group.

The team in Data and Analytics (D&A), FTSE Russell, Risk Intelligence, Operations and Sales (SAM), within Group Risk, provides risk advice and oversight to the business, and supports the reporting and analysis of the risk profile.

Based in Singapore, the role sits within the Group Risk business coverage team and reports to the Head of Risk for Data & Analytics in London. The key role of the team is to support the CRO in ensuring visibility of risks impacting business outcomes (e.g. commercial, technology, operations and transformation) and co-ordinates the reporting and analysis of the risk profile. It supports our business in delivery of their strategy and driving an effective risk and controls agenda.

What you'll be doing:

• Embedding the Enterprise Risk Management Framework across our APAC businesses and operations and driving consistency across 2LOD risk coverage.
• Maintaining oversight of risks across Data and Analytics (D&A), FTSE Russell, Risk Intelligence, Operations, and Sales (SAM) organisations in APAC.
• Supporting the Head of Risk for Operations and APAC by providing regional leadership capabilities to the Group Risk function across the APAC region; including facing-off to local management and support partners across the Group.
• Providing independent review of risks associated with business strategy, new products and major projects and partnerships.
• Delivering effective analytical and data-driven risk reporting for the CRO, with a keen focus on measuring positive outcomes and driving continuous improvement.
• Collaborating with the first line to deliver and maintain a strong risk profile, ensuring risk remediation actions are identified to address control vulnerabilities.
• Maintaining positive relationships across all three lines of defence so that the risk framework has full endorsement from leadership and appropriately addresses their risk management needs.
• Conducting risk reviews, providing balanced advice and identifying and reporting risks appropriately.
• Key to the success of this role will be collaboration across the business, risk functions, and partners in engineering and operations.

What you'll bring:

• Experience in enterprise, operational or non-financial risk management at a senior level.
• A knowledge of technology, data, cloud architecture, or transformation programs would be advantageous.
• Experience in commercial, operations, technology or financial services.
• Experience in reporting for senior governance forums, with familiarity of risk governance activity to support ongoing improvements.
• Credibility, expertise and gravitas to partner and influence at senior management level or above, providing active challenge.
• Ability to take initiative and drive projects to completion, balancing priorities to deliver positive outcomes.
• Strategic problem solving skills with a passion for innovation, driving high quality and efficiency.
• Experience working independently and as part of a team, able to engage across teams and be keen to collaborate across the Group.
• Previous experience in addition to above of working in or alongside Compliance, Audit or Governance roles would be beneficial.

As the Senior Channel Sales / Business Development Manager (CCTV), you will be responsible for driving the sales of VIGI CCTV product range through the company's channel partners islandwide of Singapore and drive growth and expand our market presence in the CCTV sector.

Job Descriptions:

• Develop, execute and implement strategic business development plans and campaign to achieve sales targets and expand our customer base in the VIGI CCTV market.
• Cultivate, manage and maintain new and existing relationships with clients and key channel partners to drive sales of VIGI CCTV products and ensure high levels of customer satisfaction and retention.
• Develop and implement sales strategies and campaigns to achieve revenue and growth targets
• Identify new channel opportunities through market research, networking and secure new partnerships to expand the distribution network
• Monitor market trends and competitor activities to identify new product and service opportunities
• Collaborate cross-functionally with marketing, product, and technical teams to support the go-to-market strategy
• Analyse sales data and provide insightful reporting to the business
• Collaborate with the marketing team to create targeted campaigns that promote our CCTV solutions
• Conduct presentations and product demonstrations to prospective clients, showcasing the benefits and features of our offerings
• Attend industry events, trade shows, and conferences to represent the company and network with potential clients.

Job Requirements:

• Min. 2 years of experience in channel sales or business development, preferably in the CCTV or security technology industry
• Proven track record of building and maintaining successful channel partnerships, business development, exceptional communication skills
• Deep technical understanding of CCTV systems, security technology, systems and solutions
• Excellent communication, presentation and negotiation skills
• Ability to work independently and as part of a team to achieve sales targets
• Good analytical and problem-solving skills
• Ability to communicate Mandarin effectively as the incumbent requires to liaise with Chinese-speaking stakeholders/counterparts for work or project related matters

Responsibilities

· Accomplish Backend Sales and Booking Budgets set by BU

· Manage the Sales and Booking forecast accurately and to align with BU

· Analyze and map out Customers' Tester platforms against Devices Type and EndApplication

· Provide an update on major customers' Tester platforms against Devices Type and End Application upon investigated.

· Understand customers' business direction and industry market trend via testers' install map and investment plan.

· Explore what types of future Devices customers will be focusing on for the next3 years

· Generate monthly progression reports and review with BU

· Progressively increase Backend Business (Cellcia, Prober) MS through New Devices, Penetration or Development and Legacy Replacement

· Create Strategy to counter New Devices customers in their next business expansion

· Create New Business Strategy to attract customers on 'Legacy Tool Replacement' promotion

· Conduct Monthly review meeting between BU and Region to align goals according to GT35 goal and realize business plan

· Increase New or Sustainable Business for Backend Customers by potentially raising ASP and MPR with according to GT35 goal

· Create and drive upgraded strategy and tactics to increase ASP or Profit (MPR)in the next business expansion

· Conduct Monthly review meeting between BU and Region to align GT35 goal and realize business plan

· Strengthening Operational Readiness

· Provide timely update with respects to BEOL information in terms of market situation, customers' FCST, VOC and issues via CALL reports to BU/Region

Requirements

· Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

• Formulate sales strategies and conduct sales activities including preparation of proposals for covering Singapore and its neighboring markets in APAC region.
• The position is expected to formulate specific short-, medium- and long-term sales strategies for based on its business and operation policy and drive the sales growth and business performance to achieve our target.
• Collect and interpret market information and regularly report to managements, especially focusing on the opportunities in areas of energy, chemical, life sciences, industrial and urban infrastructure in Singapore, Malaysia, and Thailand.
• Develop and implement measures to explore new business opportunities (new client and new business domain) in our targeted area.
• Identify key issues in business strategy of the company and formulate sales strategies to address them.
• Take operational lead to develop and adjust sales strategies to achieve the financial target of the company.
• Take operational lead to develop and compile proposals by collaborating with relevant divisions/departments of the company while creating the winning strategy.
• Implement measures to explore new business opportunities (new customers and new business domain), as well as build and maintain trusting relationship with new customers, based on the sales strategy.
• Lead negotiations with customers together with project team of the company, including commercial and contract matters. This position is particularly required to handle various types of projects with several stakeholders (both internal and external) and well communicate with our clients and expected extensive knowledge in the business side of the projects.
• Communicate with various stakeholders, including shareholders, partners, relevant government agencies and customers (including existing and new customers) in Singapore and across the APAC region to build and maintain trusting relationships.
• Work together with internal teams to develop proposals including technical idea and solutions to achieve sales targets by ensuring the best possible services and effective communications to clients.

[Job Requirement]

• Bachelor’s degree in any engineering field or business administration.
• Minimum 7 of experience in Oil & Gas and or Life-Science and infrastructure related industry as sales, including more than 3 awarded PJs with a value of 50MMUSD or more.
• In-depth practical knowledge and understanding of contractual practices and contracts in EPC projects.
• Technical and/or engineering knowledges in energy, chemical, life sciences, industrial and urban infrastructure is preferable.
• Excellent interpersonal and analytical skills with the ability to think "outside the box" to solve problems.
• Fluency in spoken and written English.

Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.