We are seeking an experienced Facilities Manager to oversee and optimize our facility operations while ensuring a safe workplace environment.

Responsibilities (Facilities)

• Monitoring the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces
• Performing routine maintenance on facilities and making repairs as needed
• Scheduling routine inspections and emergency repairs with outside vendors
• Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals
• Maintaining day‐to‐day operations of facilities, such as delegating or completing maintenance orders
• Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff
• Preparing facilities for changing weather conditions
• Collaborating with building owners and upper management on budgeting for facilities needs
• Maintenance of pantry supplies, face masks, ART test kits
• Maintenance of BCP call tree
• Act as Safety Management Officer and ensure alignment to prevailing Safety Management Measures
• Lead and project management of renovation fit out work where required – ensuring compliance to requirements and prevailing regulations

Responsibilities (EHS)

• Ensure a healthy and safe working environment, and compliance with Singapore statutory regulation
• Responsible to work with various stakeholders on all safety aspects of work operations from planning, execution to acceptance
• Lead and conduct incident investigations as well as CAPA reporting, includes closing of CAPA with affected department
• Responsible for setting 3 yearly and annual plans and targets and measuring performance against EHS KPI
• Responsible for setting up, and ensuring proficiency of site wide Emergency Response Team, Emergency Response Plan and high standards of safety within the site
• Responsible for ensuring stakeholders of site, established robust risk assessment and control plan for all operating processes
• Responsible for driving implementation, maintenance control and continuous improvement of ISO 14001 and ISO 45001
• Drive for EHS improvement initiatives within the site
• Contributor to BCP planning and execution

Requirements

• Minimum Diploma in Building/Facility Management, or Degree in Building/Facility Management/Science with relevant experience with at least 5 years of working experience in the capacity of facilities management
• Minimum 3 years of working experience in the capacity of EHS management
• Effective verbal and written communication skills, with a positive attitude and an open mindset to embrace a team‐oriented working environment
• Certification in Occupational Health & Safety Management System, Workplace Safety & Health, Fire Safety, Water Efficiency, Security Management will be advantageous

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Sales Manager Responsibilities

· Develop and implement sales strategies to achieve sales targets

· Identify and cultivate new business opportunities through prospecting, networking, and lead generation.

· Conduct market research to stay updated on industry trends, customer needs, and competitor activities.

· Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence

· Mentor and train junior sales team members, providing guidance, support, and motivation.

· Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.

· Present sales, revenue and expenses reports and realistic forecasts to the management team

· Continuously seek opportunities for process improvement and implement sales best practices.

· Perform any other duties assigned by the director.

Sales Manager Requirements and skills

· BS/MS degree in business administration or a related field

· Successful previous experience as a sales representative or sales manager

· Able to communicate, present and influence credibly and effectively at all levels of the organization

· Strong business sense and industry expertise

· Able to handle pressure and productive

· The ability to understand and follow company policies and procedures.

· Availability to work within opening hours (e.g. evenings, holidays, weekends)

Job Summary:
We are seeking an experienced Brands Manager to oversee brand strategy and drive the success of our portfolio across online platforms. You will collaborate with internal teams and external partners to develop and execute initiatives that enhance brand visibility, engage customers, and maximize revenue in the e-commerce space.

Key Responsibilities:

• Develop and implement e-commerce brand strategies to achieve sales and growth targets.
• Manage brand performance across e-commerce platforms, ensuring optimal product positioning and presentation.
• Collaborate with marketing, design, and sales teams to execute campaigns and promotions.
• Analyze customer data and market trends to inform brand decisions and improve engagement.
• Monitor competitor activity and market dynamics to identify opportunities and risks.
• Build and maintain relationships with platform partners and vendors to optimize brand presence.
• Ensure consistency in brand messaging, visuals, and customer experience across all digital touchpoints.

Qualifications:

• 3-5 years of experience in brand management, marketing, or a related field (e-commerce experience preferred).
• Strong analytical skills with the ability to interpret data and market trends.
• Proven ability to manage projects and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Familiarity with e-commerce platforms (e.g. Shopify, Shopee & TikTok) and digital marketing tools.
• Proficiency in analytics platforms (e.g., Google Analytics) is a plus.
• Bachelor’s degree in Marketing, Business, or a related field (preferred).

JOB DESCRIPTION

The responsibility of this position is to drive and manage the Keppel submarine cable infrastructure projects which includes the following activities.

• Work with the Joint build partners, customers and internal business/commercial teams and plan for new subsea cable projects through diverse, secure and practical routes that meet all stakeholders needs and where there is a customer demand.
• Convert the business requirements into detailed engineering specifications by evaluating the industry trends, proven state of art technology, cost optimization, future proofing, optimum fiber pair count, etc.
• To evaluate the optimum cable route through desktop study by engaging with relevant vendors, drive Invitation to Tender process by capturing the Cable owners/Joint Build Partners’ requirements, evaluation of bids, adjudication and selection of vendors by forming various metrics of evaluation.
• Development and finalization of supply contract with the subsea cable vendors by close coordination with the Joint build partners, internal legal team and various stakeholders.
• Work with the submarine cable vendors & partners and drive the implementation of the submarine cable system including design, manufacturing and installation activities.
• Collaborate with the landing service providers, vendors, partners and various internal teams and ensure that the purchasers’ deliverable items (say permits, cable landing station, fronthaul route, wayleave/lease for the land, etc.) are made ready on or before the target timelines, which also includes the formulation and execution of agreements from the technical aspects.
• Work closely with the customers, partners and suppliers on project implementation activities like site survey, design/build of CLS, installation, testing and commissioning of submarine cable and terminal equipment and follow up regularly to get all activities completed on time.
• Ensure that the customers obtain their relevant statutory permits in their respective countries for initial installation with regular follow-up and providing necessary support to them as well as coordination with the supplier.
• Ownership and management of the customer experience and relationship management;
• This position serves as a subject matter expert and a point of contact for the customers and partners on the implementation of the subsea cable cable projects.
• Conduct periodic review meetings with partners/customers/stakeholders and various vendors/providers to discuss about performance, issues and related action items.
• Travel may be required within the region or other regions to assist at various sites. Must have good communications skills.
• Project and Operations activities can often require after-hours coordinated activity and/or unplanned after-hours accessibility involving customer specific.
• Ability to multi-task and work independently with minimal supervision in a non-structured environment. Superior interpersonal skills required to work with suppliers, partners, customers and internal departments for managing the life cycle activities of the submarine cable operation.

JOB REQUIREMENTS

Knowledge and Skill requirements

Education and Experience

• Degree in Engineering. (Electrical, Electronics or Telecommunication Engineering)
• At least 7 to 10 years + relevant experience in submarine cable operations or submarine cable projects

Knowledge, Skills and Abilities

• Experience in driving submarine cable projects especially on the conceptualization, design, vendor selection, contract forming and Project implementation stages.
• Experience in working with submarine cable equipment like PFE, monitoring equipment, OADM, SLTE, OTDR/COTDR, Spectrum analyzer, etc.
• Experience in handling customer service delivery, assurance or partnership management.
• Well-developed analytical and problem-solving skills, with the ability to set priorities, recognize basic causes, and recommend problem solutions that meet the practical needs of the business
• Good communication skills (both written and verbal)
• Balanced interpersonal style; a team player able to work effectively with employees at all levels
• Self-starter, able to take initiative and work with minimum direction in a fast-paced environment
• Ability to work under severe time pressure

UnaBiz is the leading IOT company in Singapore. HQ in Singapore, with office in Taiwan, Japan, France, Spain and providing IOT solution globally.

Join the company that supplies solutions to established local and MNC like SIA, CBRE, JLL, Certis, Engie, and many more!

Job Descriptions:

• Identify and target potential clients for IOT solutions
• Develop and execute effective sales strategies to penetrate the target market and expand the customer base.
• Stay updated on industry trends, competitor offerings, and emerging technologies in the smart workspace domain.
• Establish and nurture long-lasting relationships with key decision-makers and stakeholders.
• Conduct engaging product presentations and demonstrations that showcase the features and benefits of our smart workspace solutions.
• Collaborate with clients to understand their unique needs and tailor solutions that align with their business objectives.
• Lead the entire sales process, from lead generation to contract negotiation and deal closure.
• Develop and execute an effective sales strategy to ensure a high-quality sales pipeline and closure rate.

Job Requirements:

• Technical/engineering background and/or experience in Computer / Electronics / Sustainability
• Excellent communication and interpersonal skills, with the ability to present to diverse audiences.
• Proven track record of at least 2 years in B2B sales, preferably in technology or smart solutions.
• Ability to identify market opportunities and drive revenue growth.
• Strong organizational skills and ability to manage multiple priorities effectively.
• Self-motivated and results-oriented, with a proactive attitude toward problem-solving.
• Proven sales track record.

Rewards:

• Career advancement opportunities
• Free lunch in office provided
• Free transport to/from office

The candidate will have opportunities to work on exciting projects/deals in the fast-growing data centre industry, seeing through the entire project life cycle from inception to execution. He/she will be part of a team that works closely together to identify, source, negotiate and execute business opportunities in both new and existing markets.

As part of Keppel Group’s drive towards advancing sustainable development, the candidate will also have opportunities to be involved in the development and implementation of sustainable solutions in the data centre space.

This role will report to the Head of Business & Programme Development and is based in Singapore.

Job Description:

• Drives data centre development projects in Singapore and overseas
• Actively contribute and participate in driving/co-driving key strategic initiatives and in developing business or investment cases (including but not limited to new market entry, partnerships, decarbonisation/renewables etc)
• Provide overall support for an innovative and sustainable data centre campus development in Singapore
• Involve in sustainability efforts to decarbonize new and existing data centres, including working with renewable energy and low carbon energy providers
• Support end-to-end investment process, including origination, deal evaluation, commercial viability, financial analysis and modelling, negotiations, due diligence, and execution
• Conduct market research / scanning and be up to date with industry developments in key identified markets
• Prepare briefing papers and presentations materials for management, potential partners and customers
• Mentor and guide junior team members where necessary
• Support ad-hoc initiatives as required

Job Requirements

• Bachelor’s degree in Business, Accounting, Economics, Corporate Finance, Real Estate, Environmental Engineering or equivalent
• Minimum 8 to 12 years relevant working experience in business development, real estate, infrastructure, investment banking, renewables, or M&A. Experience in data centres or energy-related industries is a plus.
• Good business acumen to be able to negotiate and structure deals. Demonstrated ability to engage senior stakeholders.
• Able to work independently in a fast-paced environment, driving and executing initiatives under pressure and tight deadlines.
• Ability to conduct financial, commercial and risk analyses of business opportunities.
• Good communication and writing skills. Competent in MS Word, Excel and PowerPoint
• Enthusiastic learner who is independent, self-motivated and proactive, yet also an effective team player
• Willing to travel as required

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Micron’s vision is to transform how the world uses information to enrich life for all.

Join an inclusive team that is passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation Micron is pursuing.

The Global Procurement team is an integral engine to Micron’s growth, delivering best-in-class total cost and supply chain resiliency through cutting-edge predictive capabilities, risk analysis and a focus on sustainability and diversity. Our business goals are directly tied to the value we place on our team members – our greatest asset. We invest in our people through a skills-based learning and development model to create clear career pathways for development and career growth. We also strive to create an engaging and inclusive culture through building camaraderie and celebrating the diverse perspectives of all our global team members. Join us and discover why Micron’s Global Procurement team is the preferred destination to unleash your talent!

As a Category Supplier Manager, you will be responsible for developing Category Strategy with respective internal partners and stakeholders. You will be conducting strategic sourcing initiatives, plan and execute negotiations using supplier and industry analysis, benchmark and cost management. Through management of the category strategy, you will also be building trusted partnerships with internal stakeholders, driving best in class, cost, supply and resilience.

Responsibilities:

Category Management & Strategic Sourcing

• Develop and implement Category Strategy
• Perform Market analysis including supplier landscape, capabilities and technology roadmaps
• Participate in supplier segmentation and strategic goal setting to improve value such as high revenue, spend reduction, purchasing efficiency, customer services and supplier management
• Recommend resource levels across procurement sourcing categories, projects and functions
• Drive sourcing requirements and supplier selection through decision matrix in support of technology development, cost reduction, performance improvement efforts and sustainability
• Facilitate co-development activities and collaboration with suppliers
• Implement processes to supervise partner satisfaction with key suppliers

Cost Management & Analysis

• Identify and evaluate category-specific savings/revenue levers
• Drive category savings/revenue and scorecard metric targets
• Provide market intelligence and category price trends to relevant internal partners
• Apply cost modeling (should-cost models, Total Cost of Ownership or other analytical techniques) to drive negotiation for assigned categories that are benchmarked and relevant to the global marketplace

Negotiation

• Lead and partner with collaborators in negotiations with suppliers for strategic sourcing events/RFQ process into bundled negotiation
• Lead or participate in negotiations for contract extensions and renewals, renegotiation of prices, transfers, etc
• Incorporate savings targets and contract requirements into negotiations
• Develop contract strategy for suppliers in assigned categories and build, negotiate, monitor and implement contracted terms and conditions to drive accountability to TCO performance commitments that transfer into beneficial business engagement

Business Partnering

• Partner with Customers to deliver Strategic Solutions for the assigned categories
• Develop and maintain expertise in the assigned spend categories through relationships with key partners
• Interact with Micron and Supplier executives
• Drive customer-centric approach to solving issues and representing Procurement

You are:

• Well-versed in Assembly Processes and Capital Procurement
• Experienced in a Category Management role, preferably in semiconductor or high-tech industry
• Demonstrate experience in Strategic Sourcing
• Strong in Negotiation and Communication skills

Qualifications & Skills:

• Minimum 5-8 years of experience in Procurement and Engineering
• Bachelor degree in Engineering with CPM/CPSN is an added advantage
• Proficient in written and verbal communication and presentation skills

Objectives of this role

1. Oversee project budgeting and cost control and manage change orders to ensure adherence to budgetary constraints.
2. Conducting regular site inspections to assess project progress, identify risks, and ensure compliance with safety protocols and regulatory requirements.
3. Maintain effective communication with project team members and stakeholders to provide project updates, address concerns and foster strong working relationships.
4. Managing procurement processes, including bid evaluations, contract negotiations and vendor selection.
5. Planning, coordinating and managing all phases of construction projects, including project initiation, planning, execution, monitoring and closeout.
6. Developing and managing project schedules, budgets and resource allocations to ensure cost efficiency and timely delivery.

Required skills and qualifications

1. A bachelor's degree in civil engineering, construction management, or a related field.
2. 3+ years of relevant experience in construction project management, with a track record of successfully delivering projects on time and within budget.
3. Excellent project management skills, including effective planning, organising and prioritising tasks.
4. Strong leadership and communication skills to manage project teams and stakeholders.
5. Proficiency in construction management software, project scheduling tools and cost estimation software.

Primary Function of Position

Intuitive is passionate about creating a workplace where employees are informed, engaged, and inspired to have a positive impact on each other, our company, and the world.

We are seeking a communications expert to lead the development and execution of internal and external executive communications initiatives for key business priorities in the Asia-Pacific (APAC) region. This includes acting as a strategist and trusted advisor to senior executives, developing executive narratives, presentations, and strategic communications plans that resonate across diverse internal and external audiences.

This role requires a unique blend of high-level strategy and hands-on execution, and the ability to work within a highly collaborative international communications team, reporting to a U.S.-based director. The ideal candidate will possess outstanding written and oral communication skills, a strategic orientation, excellent organization and presentation skills, a bias toward action, and a desire to learn continuously.

Key Responsibilities

• Strategic communications planning: Create, nurture, and execute a proactive, integrated internal and external executive communication support model, strategy, and roadmap that reflects the priorities for the region and builds effective connections with key audiences.
• Executive messaging and presentation development: Collaborate closely with senior executives to create executive narratives and presentations that reflect their voice and vision. Develop content for internal and external platforms such as all-hands meetings, email announcements, and customer events. Provide coaching to help executives deliver compelling presentations.
• Project management and tactical execution: Lead the execution of employee communication initiatives, overseeing end-to-end project management, from planning and content development to measurement. Ensure flawless execution across multiple platforms, managing timelines, resources, and cross-functional teams.
• Storytelling and content creation: Craft written, oral, and digital content that resonates with internal and external audiences. Own the content development process for presentations, event briefings, scripts, talking points, organizational announcements, intranet articles, employee stories, and customer testimonials.
• Event coordination: Plan, coordinate, and execute internal meetings and events, including agenda creation, presentation management, and Q&A facilitation.
• Regional expertise and collaboration: Serve as the communications expert for the APAC region. Occasional partnership with global communications and people brand teams to leverage shared content, and adapt and amplify significant key messages in-region; light support with regional alignment to employee value proposition (EVP).
• Localization and translation: Localize corporate communications for APAC audiences, managing translations into Mandarin, Japanese, or other relevant languages to ensure cultural and linguistic accuracy.
• Measurement and impact analysis: Measure the effectiveness of communication strategies, using data-driven insights to optimize future initiatives and demonstrate their impact on business goals. Track and measure executive communication activities for the region.

Benefits:

• Competitive salary up to $3,500 basic + variable bonus + weekend allowance (discussed in interview)
• Convenient location at Clementi 435 Clementi Rd
• Work-life balance with 5-day work week, including 1 weekday and 1 weekend off
• Career growth through hands-on team leadership and professional development opportunities
• Dynamic environment in retail with direct customer interaction and marketing involvement

Job Description:

The Retail Assistant Manager will support the Store Manager in overseeing store operations, team leadership, and customer service excellence. This role involves managing inventory, assisting in budget planning, and ensuring visual merchandising standards, all while delivering exceptional customer service and driving sales growth.

Roles & Responsibilities:

Operational Duties:

• Support day-to-day store operations, including opening/closing, cash handling, and security protocols
• Ensure team compliance with company policies and procedures

Customer Service:

• Provide exceptional customer service
• Handle and resolve customer complaints to maintain satisfaction

Sales & Revenue Generation:

• Collaborate on sales strategies and monitor sales performance with the Store Manager
• Assist in budget planning and monitor expenses to maintain profitability

Inventory Management:

• Oversee inventory levels, product ordering, and stock management
• Analyze sales and product movement data to optimize inventory levels and assortment

Team Leadership & Staff Development:

• Supervise and lead staff, including hiring, training, scheduling, and performance management
• Create a positive work environment and support team development through training and coaching

Visual Merchandising:

• Maintain an attractive and organized store layout aligned with brand image
• Implement and regularly update visual merchandising standards

Marketing & Promotions:

• Collaborate with the marketing team to execute promotions and events to drive footfall and increase sales

Requirements:

• Diploma in Retail Management, Business Administration, or related field
• 2-4 years of experience in retail management, preferably in the FMCG industry
• Strong leadership, communication, and problem-solving skills
• Ability to manage customer complaints effectively and make informed decisions
• Physically fit to perform standing and other physical tasks
• Flexible to work shifts, including evenings, weekends, and holidays

Additional Information:

• Salary: Up to $3,500 basic + variable bonus + weekend allowance
• Location: Clementi (435 Clementi Rd, Singapore 599873)
• Working Days: 5 days per week (1 weekday and 1 weekend off)
• Working Hours: 44 hours per weekWeekdays: 8am to 6pm or 9am to 7pm (Rostered)
  Weekends: 8am to 5pm or 9am to 6pm (Rostered)
  

WHO ARE WE?

Kaliber is pioneering change in the industry by making strides in advancing campaign insights, automation, and performance branding. We focus on delivering practical, measurable impact for both short- and long-term goals. We’re reimagining what it means to be an agency—one you can trust, rely on, and that champions its people as some of the most talented in the game.

If you’re a change-maker who thrives on taking on the giants and shaking trees until the snakes fall out, we are the team for you. 

At Kaliber, we don’t just talk about change—we lead it. By attracting and empowering the best talent, we create value for the clients who appreciate what we’ve built and where we’re going.

Our change-making impact: 

• Launched APAC Marketers into 7 countries to help marketers find jobs, opportunities, and each other
• Introduce Performance Branding principles to the world to turn a buzzword into an actionable strategy 
• First agency in the world to not charge management fees on “blackbox” campaigns
• Piloting a 4-Day Work Week in 2025.

ABOUT THE ROLE

At Kaliber, we’re not just about delivering results; we’re about creating lasting partnerships. As a Performance Marketing Manager, you’ll not only lead the charge in optimizing performance marketing channels but also play a pivotal role in ensuring an exceptional client experience. From maximizing account performance and budget utilization to crafting growth strategies that leave a mark, you’ll lead the charge in developing, maintaining, and optimizing performance marketing channels.

We’re looking for a strategic thinker with a knack for leadership, top-tier project management skills, and a deep understanding of digital marketing (both paid and non-paid). If you’re a data-driven innovator who loves making things happen, let’s create impact together!

WHAT YOU WILL BE DOING 

Management and Growth (30%)

• Monitor performance dashboards and proactively manage performance, budget pacing, and campaign opportunities for all accounts.

• Measure and report channel and campaign performance against goals to stakeholders.
• Develop media plans and performance marketing strategies, providing tactical recommendations and optimizations.
• Execute campaigns hands-on when necessary and maintain knowledge of company services and digital marketing solutions for effective client communication.

Client Servicing (30%)

• Prepare and deliver impactful presentations to align client and company goals.
• Conduct Discovery Workshops quarterly, maintaining a thorough understanding of clients’ businesses and advertising objectives.
• Manage all client communications, resolve issues, and ensure compliance with deliverables.
• Facilitate two-way communication between clients and internal teams, ensuring proper representation and alignment of expectations.

Project Management (20%)

• Lead and brief marketing and creative projects, communicating updates to internal and external stakeholders.
• Monitor and ensure quality of deliverables, manage team workload and priorities, and prevent over-servicing.
• Supervise and apply quality control on tasks while staying updated on promotional campaigns and execution.

Team Management and Development (20%)

• Provide guidance and motivation to enhance team performance.
• Coordinate and request training to address team capacity, capabilities, and skill gaps.
• Flag issues to management and contribute to resolving team challenges.

WHAT YOU WILL BRING 

The minimum qualifications for this role include:

• At least 3 years of experience in client servicing and team lead capacity working in a Digital Marketing Agency
• At least 1 year of managing multiple marketing projects
• Bachelor’s degree in marketing or equivalent experience
• Skilled proficiency in directly managing and strategizing for Google Ads and Facebook Ads as a minimum

Preferred qualifications for this role include:

• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite
• Proven experience with Project Management software (bonus points if you’re a ClickUp pro!)
• Exceptional written, spoken, and presentation skills that bring clarity and excitement to your ideas
• Ready to bring your A-game and collaborate with stakeholders from across the board

Traits that make you a great fit for Kaliber

• Aligned with Our Core Values: You are transparent, communicative, people-centric, and deeply skilled in your craft.
• Team-Centric & Proactive: You naturally engage and collaborate within a team environment.
• Self-Starter with Initiative: You don’t wait for instructions; you see what’s needed and take action.
• Curious about the Bigger Picture: You strive to understand what drives performance and business success.
• Detail-Oriented & Quality Driven: You don’t settle; you consistently uphold high 

• Flexible working hours and arrangement
• Work from home, office, or anywhere in the world
• Generous paid time off—including sick and emergency leaves—on top of your local public holidays
• Provision for company-owned laptop and productivity equipment if needed
• Bi-annual performance and salary reviews
• Private HMO benefits upon passing probation
• Competitive above-market salary
• Work day-to-day with world-class marketers
• Phenomenal team culture
• And more… 
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!

Job Summary:
We are looking for a creative and data-driven Social Media Manager to oversee our social media strategy and drive brand growth online. In this role, you will create engaging content, manage campaigns, and optimize social media performance to support e-commerce sales and customer engagement.

Key Responsibilities:

• Develop and implement a results-driven social media strategy aligned with e-commerce goals.
• Create, schedule, and manage content across social platforms (e.g., Instagram, Facebook, TikTok, Twitter).
• Launch and monitor paid social media campaigns to drive traffic, engagement, and sales.
• Collaborate with design and marketing teams to produce compelling visuals and copy.
• Analyze social media performance metrics and generate reports to inform strategy.
• Monitor trends, platform updates, and competitor activity to stay ahead in the market.
• Engage with followers, respond to inquiries, and foster a positive online community.

Qualifications:

• 1-2 years of experience in social media management, preferably in e-commerce or retail.
• Proven success in driving online traffic, engagement, and sales through social platforms.
• Strong knowledge of social media tools, analytics platforms, and trends.
• Hands-on experience with social advertising platforms (e.g., Facebook Ads Manager, TikTok Ads).
• Excellent copywriting, editing, and communication skills.
• Creative mindset with the ability to translate ideas into visually appealing content.
• Bachelor’s degree in Marketing, Communications, or a related field (preferred).

Job Responsibilities:

(To deal with System Integrator)

• Actively develop and recruit new SME business partners
• Explore more sales opportunities to achieve the sales target
• Build and improve the relationship with existing and potential SME business partners
• Plan and implement the business plans / strategies
• Ensure good understanding of the clients’ requirements and current market trend
• Prepare and update sales activities report

Job Requirements:

• Possess B2B sales experience in handling networking products within system integrator clients
• Good communication and interpersonal skills
• Self-motivated and good coordination skills
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters

You will play a pivotal role in ensuring seamless day-to-day business operations by providing effective operational support to various teams, including Branding and Marketing, Media Solutions and Consumer Revenue, Partnerships and Engagement. You will manage a diverse range of administrative tasks and collaborate with cross-functional teams to achieve organizational objectives.

Job Responsibilities

• Administer procurement, payment, and billing processes, ensuring timely processing and compliance with organizational policies.
• Provide logistical and specialist support to team members, maintaining adherence to budget constraints and best practices.
• Collaborate closely with editorial, legal, procurement, finance, and corporate teams to enhance newsroom operations and related activities.
• Facilitate the execution of strategic initiatives and cross-functional projects, ensuring alignment with overarching business goals.
• Monitor and analyze budget performance, identifying opportunities for optimizing resource allocation.
• Recommend actions based on budget variances to ensure targets are achieved and expenditures remain within approved limits.
• Implement best practices and innovative solutions to enhance administrative workflows, ensuring efficient support for the newsroom and related functions.
• Regularly assess and refine administrative processes to identify areas for improvement and drive operational efficiency.

Requirements

• Diploma with relevant experience in support, budget management, or related fields
• Effectively bilingual and comfortable in written/spoken English and Chinese
• Proven ability to actively and effectively manage tasks in a dynamic environment.
• Strong aptitude for analyzing data to inform decision-making processes.
• Capacity to devise innovative solutions to operational challenges and drive continuous improvement.
• Proficient in identifying potential risks and developing strategies to mitigate them.
• Capability to make timely, informed decisions.
• Able to work independently but also connect with people and collaborate as a team

Job Overview:

The General Manager will oversee the day-to-day operations of Tree Art International, ensuring efficiency, team coordination, and profitability. The role requires an experienced leader with at least 10 years of relevant experience, including a minimum of 5 years in a senior leadership position. The General Manager will be responsible for managing resources, leading teams, and implementing policies and strategies in an education-focused environment.

Key Responsibilities:

-Oversee daily operations of the company, ensuring efficient delivery of educational services and programs.
-Lead and mentor department heads, including curriculum development, teaching staff, and operations teams, to achieve their respective goals.
-Implement business strategies, plans, and procedures tailored to the education sector, ensuring alignment with the company’s vision and goals.
-Manage financial performance, including budgeting, forecasting, and cost control, with a focus on educational program sustainability and profitability.
-Foster a positive learning and working environment, promoting collaboration and professional development among staff.
-Develop performance metrics for education programs and regularly review and report on business and educational outcomes.
-Ensure compliance with education regulations, licensing requirements, and safety standards.
-Collaborate with the executive team to identify and implement growth opportunities in the education sector.
-Represent the company to external stakeholders, including clients, education partners, and government bodies.

Requirements:

-Bachelor’s degree in Business Administration, Education Management, or a related field (Master’s preferred).
-Minimum of 10 years of professional experience, with at least 5 years in a leadership role overseeing operations in the education sector.
-Proven experience in a senior management position, with a strong understanding of business and education operations.
-Strong financial acumen and experience managing budgets and resources in an educational environment.
-Excellent leadership, communication, and problem-solving skills.
-Ability to work under pressure and manage multiple priorities, particularly in an education setting.
-Experience in developing and implementing educational business strategies.
-Strong interpersonal skills and ability to lead diverse teams of educators and administrators

Responsibilities

1. Responsible for overall liquidity for the assigned countries or region
2. Proactive management of surplus cash with short-term investments within delegated authority
3. Provide guidance to cash management activities such as capital structure, dividend repatriation, investment and debt decisions as well as identification and mitigation of any risks related to regular operations or project related activities, cash flow planning, treasury policies compliance and bank account management
4. Manage intercompany funding and settlements through effective cross functional coordination.
5. Liaise and negotiate with banks on banking requirements such as banker’s guarantees, opening/closing of bank accounts and bank mandates, including KYC and annual banking review
6. Manage and resolve banking and cash management issues for assigned countries or regions by collaborating with relevant stakeholders.
7. Streamline the banking structure to optimise the availability of funds more efficiently to the group
8. Assist in digitalization efforts and lead process improvement initiatives to enhance operational efficiency, optimize costs, and strengthen risk management practices.
9. Other ad-hoc duties as and when assigned

Requirement

1. Minimum of 3 years of experience in Headquarter/Regional Corporate Treasury Department: Demonstrated proficiency in overseeing treasury operations within a corporate setting, with a strong focus on cash management and transactional banking. Have experience in managing treasury functions at a regional or headquarters level.
2. Bachelor’s Degree in Business Administration, Finance, Economics, or a related field: Possesses a good academic background in relevant disciplines. Preference will be given to candidates with relevant treasury certifications, demonstrating a commitment to continuous professional development.
3. Thoroughly acquainted with treasury products, systems and processes: Strong knowledge of treasury products, systems, and processes, particularly in cash management. Proficient in utilizing treasury systems to drive process optimization and efficiency.
4. Analytical and detail-oriented with exceptional problem-solving skills: Highly analytical and detail-oriented, with exceptional problem-solving abilities to handle complex financial situations effectively.
5. Excellent communication and interpersonal skills: Excellent verbal and written communication skills, able to convey financial concepts clearly. Strong interpersonal skills with the ability to build and maintain positive relationships with internal and external stakeholders.
6. Initiative-driven with adeptness in prioritization and working under pressure: Self-motivated and initiative-driven, with a proven ability to prioritize tasks and perform well under pressure in fast-paced environments with tight deadlines.
7. Preference for prior experience in treasury digitalization and transformation projects: Prior experience in treasury digitalization and transformation projects is desirable. Candidates should demonstrate a forward-thinking approach and a commitment to leveraging technology for innovation and operational enhancements.

Job Description

-Manage day to day operations and ensure smooth running of Tree Art campus.

-Proactively engage customers and build good rapport through understanding of students and their progress development.

-Engage in effective sales pitch through familiarising with Tree Art curriculum and programme.

-Support management in planning and executing strategies to increase sales.

-Plan, organise and communicate to customers on the various programme and campus events.

-Serve as customer’s main point of contact and manage communication platforms.

-Responsible for customer enquiries, student enrolment and post-sales services.

-Coordinate class schedule and arrange for replacement teachers when necessary.

-Monitor student attendance and follow up to arrange for makeup lesson.

-Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

-Share expertise and provide guidance to direct report.

-Motivate and work as a team in the achievement of service excellence and centre targets.

-Liaise with landlord on updates.

-Perform any other duties and responsibilities as assigned by the Operations Director.

Qualification:

-Minimum Diploma in Business, Marketing, or a related field.

-Sales experience in industries such as beauty, cosmetics, or retail services is highly desirable. -Fresh graduates with a strong sales acumen are welcome to apply.

-At least 1 year of relevant experience in sales, hospitality, marketing, or education. -Proficient in Microsoft Office (Excel, Word, PowerPoint).

-Excellent communication and interpersonal skills.

-Meticulous, organized, and able to multitask. -Prior experience working with children is an added advantage.

Working Hours (43 hours per work week):

-Mon : off

-Tuesday - Friday : 1.30pm - 7.30pm

-Saturday and Sunday: 9.00am - 7.30pm

Principal Duties and Responsibilities

• Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.
• Prepare annual/quarterly budgets and assist Marketing Department in preparation of key marketing strategies, sales forecasts by product and district. Supervise the development of sales estimates, review and approve forecasts.
• Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability from operators.
• Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.
• Oversee the Quality Control upgrading of all food and related products in the Operations Department and also produce and process research and development programs.
• Report on operating results, comparing actual performance with budget and established ‘objectives’. Recommend and implement corrective profit action as required.
• Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.
• Ensure that all customer communications are promptly and accurately handled and that appropriate and timely actions on customer service problems are taken.
• Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Supply Chain, Shop Development, Training, and Quality Control).
• Plan and direct changes in staffing and reporting relationships in conjunction with Human Resources Department. Lead, motivate and develop current operations workforce in order to achieve the Department’s objectives. Ensure that all personnel fully understand their accountabilities and that they have the authority and expertise to achieve them.
• Perform any other duties from time to time as assigned by your superior.
• Minimum 6 years related work experiences
• Preferred Degree or Diploma in Business Management or equivalent

Other Requirements/ qualities such as personality traits or skills required for the job

• Strong in leadership and management skills
• Active team player & strong communication skills
• Able to work independently with minimum supervision
• Resourceful, with excellent analytical skills
• Computer Literate
• Knowledge of Japanese Language will be an added advantage for liaising with Japanese counterpart

Reporting to the Director of Marketing, the Social Media Assistant Manager is a proactive ideator and self-starter who will play a key role in leading the future of luxury hospitality. As the Social Media Assistant Marketing Manager, you will stay on top of the latest social media trends and viral content, with a strong personal following and a talent for creating engaging, shareable content in a B2C environment. You should have a deep understanding of how social media platforms and their algorithms work, and the ability to tailor content for maximum visibility and impact. In this role, you will be responsible for proposing and executing social marketing strategies to drive revenue growth and support the hotel’s ongoing efforts to deliver exceptional guest service and financial profitability. 

Responsibilities: 

• Social Media Strategy & Execution: Develop and implement effective social media strategies that drive traffic, increase brand awareness, and convert followers into loyal customers. 
• Content & Campaign Management: Own the end-to-end process of organic social media campaigns, including strategy development, content creation, publishing, testing, and reporting across key platforms such as Instagram, Facebook, TikTok, LinkedIn, and Little Red Book. 
• Cross-Functional Collaboration: Partner with internal teams to develop strategic content calendars and  
• campaigns that align with Mondrian Singapore’s brand tone and objectives. 
• Brand Understanding & Content Creation: Deeply understand the profile and interests of Mondrian Singapore Duxton’s guests, crafting engaging content that speaks to their preferences, while remaining consistent with the brand’s voice. 
• Paid Media Campaigns: Plan, create, and execute paid social media campaigns to drive conversions, generate leads, and increase bookings. 
• Visual Content Creation: Capture high-quality photos and videos of on-property experiences, and produce engaging content (such as reels and stories) to highlight the unique aspects of Mondrian Singapore. 
• Community Engagement: Build and nurture relationships with followers by engaging with them through thoughtful, impactful community management across all platforms. 
• Performance Tracking & Reporting: Regularly monitor and report on the performance of social media efforts, leveraging analytics to optimize strategies and measure ROI 

Requirements: 

• Minimum of 2 years of experience in social media and content management, ideally within the hospitality or entertainment industries 
• In-depth knowledge of social media best practices, trends, and algorithms across platforms such as TikTok, Instagram, LinkedIn, Facebook, and Little Red Book 
• Excellent written and verbal communication skills, with proficiency in copywriting, editing, and proofreading 
• Strong skills in shooting photography and video, with a basic understanding of lighting and professional shooting practices 
• Experience with photo and video editing tools (e.g., Canva, CapCut, Adobe Creative Suite) to design visually compelling content optimized for different social media platforms 
• Exceptional accuracy and meticulous attention to detail in all aspects of content creation, management, and execution 
• Solid understanding of social media tools, advertising platforms, and analytics tools to track performance and adjust strategies as needed 
• Highly organized, with the ability to prioritize and manage multiple projects and campaigns simultaneously in a fast-paced, deadline-driven environment 
• Strong critical thinking and creative problem-solving abilities, with a keen eye for design and content that resonates with diverse audiences 
• A team player who can work effectively with both internal and external partners to meet shared goals and deliver results on time 

Team Summary

You will be an integral part of the global Visa Government Solutions (VGS) team. The role will be based in Singapore and report directly into the Head of Visa Government Solutions Pre-Sales for Asia Pacific.

What's exciting about joining the Visa Government Solutions team?

• You’ll be supporting highly strategic public sector clients on high impact projects
• Partner with industry stakeholders to develop innovative new solutions
• We are a key part of Visa’s focus on new payment flows as a growth driver for our business.
• Given the nature of the sector, it will drive Visa brand values especially as a purpose-led brand with social and economic impact.

The team comprises of a highly motivated team of business leaders who create impactful results with and for our clients. Here at Visa, we strive to excel with our partners and via strong internal and external collaboration, we enable and inspire ecosystem players to drive e-payments and financial inclusion.

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

What a Pre-Sales Senior Manager does at Visa:

We are seeking a Senior Manager – Pre-sales (VGS) in the Asia Pacific region that is a self-starter, hands-on, ready to learn and experiment, and able to work both independently and as part of a team. This role is client-facing and focuses on the pre-sales, solution design and technical development phases of an opportunity by supporting our regional frontline sales functions. The Solution Architects works directly with the public sector, issuing/acquiring clients as well as partners/ enablers to evaluate pain points in the iterative design thinking process and helps define the value proposition for both Visa and the client.

A key driver of success will be the ability to focus on the highest leverage activities in the face of rapid change and new information, and the ability to independently drive activities all the way to successful launches of propositions. Solution Architecture will be a focal point in our strategy to deliver world-class solutions to market, and the Pre-Sales Solution Architect is a key piece of that vision.

The Visa solution set this role will support is diverse, ranging from data sharing technical platforms, digital issuance, digital identity, artificial intelligence-based fraud detection, request-to-pay, card and account acceptance, and money movement. This role is focused on client launches in markets and by being able to give in-depth technical architecture knowledge as well as being able to understand the Asia Pacific payments market and client needs.

What we expect of you, day to day:

• Work with the dedicated VGS sales teams to support the pre-sales engagement with key distribution partners for Visa solutions (issuers, enablers, service providers), gaining deeper understanding of government needs, priorities and use cases to support the sell in cycle.
• Ideate and co-create innovative capabilities and features with digital partners and enablers combining Visa capabilities and partner capabilities to test new use cases, product features and recommended deployment approaches using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centred design, minimum viable product, rapid prototyping, etc.
• Support the development of Government technology needs or partnership integration requirements into Visa Technology requirements for prioritisation, scoping and build
• Support developing joined up solutions that leverage Visa digital technologies including VisaNet, CyberSource, Visa Secure, Tokenisation, Click to Pay, Visa Risk Manager, Visa Developer Consumer Control APIs etc
• Support thought leadership on Government payment processing options that blend Visa and partner capabilities with broad government agendas and national payments infrastructure
• Demonstrate in-depth knowledge of Visa’s capabilities to complement your understanding of national payments infrastructure and trends in payments generally plus the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience as well as the organization’s ability to implement and scale
• Contribute to the creation and review of market acceleration strategies and digital roadmaps with close collaboration with cross-functional teams.
• Work closely with business partners including Risk, Client Services, Legal, Privacy, Government Engagement on the introduction of new solutions.
• Ensure that Visa solution delivery documentation is fit for purpose for Government clients and where gaps exist, work with internal solution owners to remedy
• Liaise with product owners within the global and regional Visa teams to influence product development and timing based on the Government needs and requirements.

Why this is important to Visa

Visa’s strategy on capturing a share of new flows focuses on Government payments as a key pillar. Visa Government Solutions (VGS) is a new team established for this purpose. Government payments often contribute between 30-40% of total market payments and governments everywhere are investing heavily to modernise and digitise their infrastructure. As the new VGS team, we will be leading the company efforts in developing our strategy, leverage expertise in various groups around the company and develop comprehensive government solutions. We are also prioritising markets for focus and enablement of specialised sales teams.

Team

ServiceNow is seeking a Solution Consulting Manager to build a high-performing team of pre-sales Solution Consultants and Architects in our IT workflow specialist team, which covers Strategic Portfolio Management, IT Asset Management, Security Operations, and Governance Risk & Compliance portfolio of products. This is your chance to get in front of developing your team in a fast-paced environment. The Solution Consulting Manager is responsible for individual Solution Consulting career planning and development, team development and hiring according to the dynamic needs of the sales organisation, and other administrative duties relative to team management.

Role

The Solution Consulting Manager is expected to maintain strong relationships with counterparts in Sales, Services, Support, Marketing, and other organisations to ensure alignment of organisational activities and directions. These responsibilities directly support the Solution Consulting Manager's primary goal: developing and maintaining a team that consistently secures the technical win in every deal they support for the sales teams.

The role will report to the APAC Technology Workflows Solution Consulting Senior Director.

What you get to do in this role:

• Understand the needs of the Asia, India & Korea sales organisation and develop plans to ensure outstanding support. Focus on strategic sales opportunities
• Represent the Technology Workflows business at company and industry events via collaboration with our marketing and communication functions
• Create solutions that show the broader value of IT Workflows, especially in conjunction with strategic partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential Solution Consulting candidates to meet future business demands
• Work with our sales directors to prioritise regional Solution Consulting efforts
• Assign resources to sales opportunities and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Develop and deploy team training curriculums to meet the changing demands of the sales organisation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

Team Summary

The role is part of the Consumer Marketing Hub team, where we work with a wider team of subject matter experts in the Asia Pacific hub. Our team works in partnership with our marketing team counterparts in 18 markets across Asia Pacific; our global marketing partners and our cross functional business teams.

Our mission as the consumer brand marketing team’s is to leverage our brand to accelerate business growth and deliver against key priorities: consumer payments; new payment flows, and value-added services.

Our aim as the creative and content team is to establish Visa as the engine of commerce through creative leadership, brand storytelling, and operationalizing new ways of working to deliver best-in-class end-to-end marketing activations. 

What a Manager – In-house Creator does at Visa:

This position supports the Senior Director, Brand, Creative and Content, in delivering content across media platforms, and with setting the strategic and creative direction of our Brand and key business initiatives [e.g. Ecommerce, Cash Conversion] for Visa AP [B2C] and for Visa’s clients [B2B2C].

Working closely with cross-functional teams [Insights, Brand, Product] and client marketers across AP, this role will lead the development, execution and implementation of engaging, effective, insights-driven content across multiple media channels helping to drive Visa brand preference and create revenue opportunities with clients.

• As an in-house creator, this role will have dual mandates. The first of which is to create content for Visa’s social channels on both a campaign and always on basis. The second of which is to leverage this expertise to consult with and create content with and for Visa’s clients (issuing banks; merchants; fintechs etc) to drive and achieve joint business priorities. As such, we are also looking for creators that have strong selling and influencing skills as you will have revenue targets to support.

Ideally, this person will have an active and significant content creator base; natively familiar with Asia Pacific Social platforms to demonstrate aptitude and subject matter expertise in creating content. As a corollary to this, this person will have demonstrable experience in content editing. Ideally, this person will have experience in both illustration and 3D design.

This role will work closely with the Senior Manager of Content and Social; as well as the Senior Manager of Campaigns and Creative on a daily basis. This person will provide a creative spark that inspires the team and organization; unafraid of acting, thinking and working differently.

Projects you will be a part of:

• You will lead content creation and production for AP, using your experience to create content which drives brand preference and conversion with both Visa and partner offers with our merchants and clients
• You will be the working to developing content for Visa Athletes in our sponsorship campaigns including The Olympics and the FIFA World Cup
• You will work to develop and create content with our regional and local sponsorship properties across Sports; Gaming/esports; Music, and Fashion.

Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we are unwavering in our commitment to delivering the highest service levels and exceptional customer experiences.

We are looking for a dedicated and professional Contact Centre Manager to join our team! In this role, you will oversee the daily operations of a call centre, ensuring that customer service goals are met and that the team delivers exceptional customer experiences. Join us to make a difference in each customer interaction and grow your career in a supportive, dynamic environment.

Job Responsibilities

*Liaise with and monitor service level of Call Centre, including preparing statistical reports for call centre operations

*Coach call center staff through challenging customer service issues.

*Assist team agents to handle enquiries hotline/emails and escalate cases to management

*Service audits on calls and provide detailed incident report on the interactions

*Analyse call center data and prepare reports for upper management.

*Evaluate staff effectiveness and performance annually or need basis.

*Lead team meetings and give presentations to executives.

*Develop monthly, quarterly, and annual call center goals and action plans.

*Prepare work schedules to ensure sufficient coverage.

*Create personnel and supply budgets for approval.

Working Hours

• 9.00am – 6.00pm (Monday to Friday), work from office.

Job Requirements

• Min Diploma or Degree holder

• Strong communication and interpersonal abilities.

• Supervisory experience in call center setting is required

• Excellent organizational and problem-solving skills.