[What you will be working on]

You will provide case counselling/management support to students. You will be part of the professional team to coordinate and monitor the help provided to these students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these students

[What we are looking for]

You are expected to provide case counselling/management support for students-and their families and implement mental wellness intervention programme, which include the following:
- Case counselling/management support for students
- Referring students to relevant stakeholders within and outside ITE to render necessary support.
- Implement programmes for students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

In addition to your teaching duties, you may assist in areas such as: 

• Student Development Activities
• Industry Projects/Events

[What we are looking for]

You should possess the knowledge and competency to teach the above course area.

Successful applicants may be appointed on a 2 year contract.

Appliants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job Description:

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Front Desk operations: 

• Provide welcome and check out on the first and last day of training of the pilots

• First line assistance and support to any customers / visitors entering the premises

• Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)

• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc

• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects

• Maintain high standards of Customer Experience at any point of time

• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique operations:

• Perform opening and closing of the Airbus Asia Training Centre Boutique shop

• Provide assistance for products sales while delivering high range experience to customers

• Support regular stock inventory and orders management following processes in place.

• Organize promotional events to increase boutique sales

• Take initiative on renew boutique products and mode of sales

• Work with marketing department for new boutique campaign

Communications and events:

• Support company events in coordination with Airbus communications and marketing teams.

• Support organisation and execution of special visits (government, VIP, etc)

• Organise and execute any relevant internal and external events.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:

Airbus Asia Training Centre (AATC) is looking to hire an administration professional for our Business Operations Department, on a 6-month contract. Responsibilities include overseeing the day-to-day operations in security, procurement and other support functions in ensuring the seamless execution and completion of processes within the department.

Responsibilities

• Administration:

  • Monthly invoice process from suppliers such as telcos, rental of printers, security services

  • Quarterly billing to Satair on security services rendered

  • Yearly IM SLA and any chargeback or project cost by Airbus Helicopters Southeast Asia

  • Ad hoc billing to Airbus Helicopter on maintenance services rendered

  • Forecasting quarterly expenses of IT and security and revenue of ATR Training Centre

  • Communication with Starhub telco for new mobile requirements, mobile distribution to staff and data roaming application as authorized personnel

  • Update and conduct Induction programme to new joiner on Business Operations department. Main objective to ensure new joiners are aware of the assembly point and evacuation routes. 

  • Assist Training Operations team in ordering training materials for operations. 

• Security:

  • Ensuring day to day security operations run smoothly. (E.g. Ensuring sufficient security officers on site, patrolling completed, familiarisation with AATC emergency response plan, all new and reactivation of badge recoded accordingly.)

  • Check customer registration records for any discrepancy or any customers from the sanction country list. 

  • Update and ensures the security procedure manual is up to date

  • Able to operate all security management systems such as Sipass, Siemens CCTV system, iDesign, visitor registration management.

  • Incident management such as incident investigation include CCTV footage extraction, access records extraction.

  • Ordering of badge necessities such as cards, lanyards and card holders

  • Assisting with Satair security services such as any badge enquiries or access investigation required, new badge request, and CCTV footage extraction.

  • Any adhoc duties or projects required

• Shared Services IT support:

  • Work closely with IM Business Relationship Manager to ensure any IT related issues in AATC are being solved promptly and service rendered. 

  • Open communication with different IT teams to ensure any issues occur to follow up closely. Different teams such as the network team, Tech Bar team etc.

  • Administrative processes for invoice from suppliers such as SoftwareONE Deutschland Gmbh, NTC Integration and adhoc

  • Observe and look out for any IT related issues on site or improvement needed. 

  • Support AATC staff in any IT related issue. Issues unable to solve, encouraged to raise ServiceNow ticket or proceed to Tech Bar for assistance. 

• Procurement:

  • To process all Purchase Request from Business Operations staff to Purchase Order

  • Ensure all supporting documents uploaded, PR raised are tally and justified. Any cost differences are to clarify with the requestor. Encourage staff to negotiate with suppliers on price differences.

  • To process New Vendor Requests (KYS). Ensure all documents provided are sufficient before applying to the SMDA team. Once approved, the vendor requests to forward to the finance team for the SAP creation process. 

  • Aging report from finance, to follow up with customers on payment. 

• Duty Manager:

  • To process Duty Manager monthly allowances

  • Ensure all DM processes and information required are provided for their duty. 

  • Conduct quarterly or semi annual meeting to discuss on past experience, process and feedbacks from both DM and staff

  • Open communication between DM and staff to understand both needs and challenges

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement within a global luxury brand
• A diverse and inclusive workplace
• Ongoing training and development programs
• Experience the prestige of working with iconic beauty and fragrance brands

Your Impact

• Identify training needs and formulate winning strategies for Education across respective markets to support their business needs and objectives.
• Lead and facilitate the regional educators in planning, developing, and implementing strategies and projects.
• Ensure TR & SEA-specific retail excellence with the client-centric approach in all Education programs and activities are executed in line with Makeup FOR EVER’s standards & values.
• Collaborate with and influence the International Edu team to fulfill market needs such as events and training programs.
• Lead Retail Operation Executive SG to ensure the smooth running of store operations to push sellout.

Your Mission 

Strategy Planning & Training 

• Develop and adapt education materials to address the business environment's and customers' needs.  
• Lead and coach educators to implement training programs and strategies.
• Follow up and evaluate the effectiveness of training programs and activities and provide recommendations to markets.
• Design and execute the planned retail & education curriculum, digital learning APP, and grooming guidelines for the retail team to optimize productivity to achieve the overall sell-through objectives.
• Assist educators in planning training calendars and budgets to meet the overall business, sales, and marketing objectives.
• Work with educators to improve the field team’s brand & product knowledge, make-up skills, and selling techniques.
• Plan and deliver training according to market needs – Singapore Local Market and TR-specific training.  
• Maintain a keen understanding of competitors' training trends and best practices.
• Plan for forecast training gifts and testers with educators.

People Development 

• Collaborate with educators & retail team to identify and develop talents to advocate and implement “The Makeup Artist Journey.”
• Provide regular Train-the-Trainer workshops to educators and the retail team.
• Train and provide certification for regional educators and field teams on in-house development programs.
• Map out regional educators’ development with the HQ education team and arrange workshops to elevate skills.
• Motivate and engage the field team by organizing key events, e.g., expert seminars, BA dinners, and contests.

Retail Excellence 

• Design service flow adapted to different market needs.
• Incorporate relevant processes and guidelines into specific training programs to ensure the best service quality and grooming that aligns with the desired brand image.
• Monitor expert grooming standards and implement seasonal makeup looks and attire to promote newness.
• Actively participate in the launch animation planning with the marketing and retail team.
• Gather customer & field team’s product feedback and relay it to marketing for review.
• Work with Marketing & Retail functions to formulate responses and follow up on customer complaints.
• Support HPPs, makeup shows, livestreams, in-store events, or other events sponsored by the brand.

Collaboration & Bridging The Markets 

• To be the face of Education in respective markets & establish good relationships with all the education departments of all TR and market partners.
• Maintain a good relationship with other markets’ education teams, seek opportunities for cross-over projects, and exchange best practices.
• Collaborate with HQ on specific project implementation and adaptation to TR APAC & SEAO markets.

Managing Retail Operations for Sephora SG

Lead and manage Retail Operation Executive, SG to:

1. Ensure smooth running of store operations - sufficient stocks & testers, merchandising, beauty events, in-store activities, and customer loyalty development.
2. Conduct regular check on merchandising and gondola maintenance and provide feedback to the Marketing/VM team
3. support the selling effort.
4. Conduct demos/talks/workshops for consumers during key launch activities
5. Monthly submission of competitors’ launches, promo mechanics, and animation spaces to Marketing.
6. Provide Sephora floor layout when the regional VM team requires such.
7. Commission and duty roster for MUEs in selected Sephora stores.

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Duke Corporate Education, a premier global provider of leadership solutions in context, is seeking a talented and experienced Program Manager to play a vital role in enhancing their education management services. The Program Manager will be responsible for coordinating the development and implementation of leadership programs that best meet the needs and specifications of Duke CE's clients. This includes managing all program logistics, coordinating with other teams, and ensuring that all programs are designed and delivered successfully. Duke CE is known for its unique blend of academic rigor and real-world insight, making them one of the most respected names in corporate education.

While this position primarily supports our Singapore offices, candidates may be based in either London or Singapore.

Responsibilities

• Coordinate with clients to assess their leadership development needs and objectives
• Develop program proposals and design innovative leadership solutions using Duke CE’s resources
• Manage the entire program development process from start to finish, ensuring that program delivery meets or exceeds client expectations
• Collaborate with faculty, other members of the program team, and partners to deliver high-quality programs
• Oversee program budgets, timelines, reporting, and evaluations
• Ensure that all program materials and learning materials are produced at the highest level of quality
• Build and maintain effective relationships with clients, program participants, and other stakeholders

Must Haves

• Bachelor's degree, or higher, from an accredited institution, preferably in Education, Business Management, or any related field
• 5+ years of experience in program management, preferably in an educational or corporate environment
• Project management experience, with an ability to manage schedules, deadlines, resources, budgets, and reports
• Demonstrated leadership and teamwork skills as well as strong organizational and interpersonal abilities
• Experience working with internal and external stakeholders across different teams, cultures, and geographies
• Excellent communication and presentation skills, with a strong capability in facilitating discussions and resolving conflicts effectively
• Understanding of the global education landscape and leadership development trends

Duke Corporate Education is seeking a motivated Project Director to join our team of experienced business and learning experts. As part of our premier global leadership solutions provider, the Project Director will play a key role in developing and driving leadership development solutions for our clients. Duke CE is a blend of business and university, bringing both real-world insight and academic rigor to provide flexible and creative solutions for our clients. As a Project Director, you will be working with challenges to find the right leadership solutions that enable our clients' leaders to adapt and move the organization forward.

While this position primarily supports our Singapore offices, candidates may be based in either London or Singapore.

Responsibilities

• Translate client needs into actionable project plans and drive progress towards deliverables.
• Manage project budget, contract, and timelines to ensure successful project completion.
• Collaborate with internal and external stakeholders to ensure project progress and quality standards are met.
• Lead project team members by providing feedback, guidance, and support to ensure project milestones and goals are met.
• Prepare and deliver status updates and presentations to clients and internal teams.
• Identify, track, and communicate project risks and issues to drive resolution.
• Compile and analyze data to evaluate project performance.

Must Haves

• Minimum 5 years of experience in project management, education management industry preferred.
• Bachelor's degree in business or related field required, Master's degree preferred.
• Strong communication and interpersonal skills.
• Ability to lead, motivate, and influence project team members to drive success.
• Strong analytical and problem-solving skills.
• Demonstrated ability to manage multiple projects simultaneously.
• Experience with project management software and tools.

Duke CE invites all applicants who meet the job requirements to apply. Appointments will be made in line with our business needs.

Duke Corporate Education (Duke CE), a premier global provider of leadership solutions, is seeking a Client Director to join their management consulting team. As part of Duke University, Duke CE brings together experienced business and learning experts with a global network of faculty and experience providers to help clients find the right leadership solutions to overcome their messy challenges and move their organizations forward. The Client Director will play a key role in cultivating and managing relationships with clients, developing strategies to meet their needs, and achieving business growth.

Responsibilities

• Act as a trusted advisor and partner for clients, understanding their challenges and needs, and developing tailored solutions that drive business results.
• Establish and expand strong relationships with clients, serving as their main point of contact and ensuring excellent customer service.
• Lead the development and execution of client strategies that drive growth and exceed revenue targets.
• Collaborate with internal teams to design and deliver innovative and impactful leadership development programs that meet client needs and align with Duke CE's standards of academic rigor.
• Stay up-to-date on industry trends and best practices, sharing insights with clients and internal teams to inform program design and development.
• Facilitate workshops and meetings with senior-level executives to drive understanding and alignment on program goals and outcomes.
• Lead contract negotiations and oversee the onboarding process for new clients.

• Bachelor's degree required, MBA or other advanced degree in a relevant field preferred.
• Minimum of 7 years of experience in management consulting, corporate learning, or a related field.
• Proven track record of building and maintaining strong relationships with senior-level clients, and ability to drive revenue growth.
• Experience in designing and delivering leadership development programs, with a deep understanding of adult learning principles and practices.
• Exceptional strategic thinking and problem-solving skills, with ability to drive complex projects to completion.
• Strong communication and interpersonal skills, with ability to influence and persuade clients and partner with internal teams.
• Ability to travel up to 50% of the time, both domestically and internationally.

What you get to do in this role:

Overview

The Centre for Research in Child Development (CRCD) was established in 2017 with funding from the Singapore Ministry of Education (MOE). Hosted at the National Institute of Education (NIE), the CRCD conducts studies focusing on factors that influence the course of development from infancy through middle childhood. The Centre is interested in candidates with expertise in one or more of the following areas:

• Testing, measurement, psychometrics

• With applications in quantitative psychology and early childhood

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist/Senior Education Research Scientist to join the CRCD. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

• High-quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

• Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

• Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme
  Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support CRCD in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to CRCD and NIE
  Participate in the wider research and service activities of CRCD and NIE 

Application

Interested applicants should complete and submit the following documents: 

• Cover letter addressing how you meet each of the requirements of this position

• Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

• Research statement indicating your research expertise, interests, and future directions

• 1 to 3 of your best publications

• Name of at least 3 referees

• Any other documents that demonstrate your qualifications

Closing Date

• Review of applicants will continue until the position is filled.

Other Information

• Queries regarding the position should be directed to lenny@nie.edu.sg.

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

Overview

The Science of Learning in Education Centre (SoLEC) is a young research center with a vision is to become an international leader in Science of Learning in Education research. Hosted at the Office of Education Research (OER) in the National Institute of Education (NIE), the SoLEC conducts research that integrates insights from multiple fields, including neurosciences, cognitive science, psychology, sociology, education and other areas. The Centre is interested in candidates with expertise in one or more of the following areas:

• cognitive neuroscience

• educational neuroscience

Candidates with appropriate qualifications and relevant research experience are encouraged to apply. We invite applications for the position of Education Research Scientist to join the SoLEC. 

Requirements

• PhD in a relevant discipline

• Minimum 2 years of post-PhD experience

• Ability to lead a research team

• Track record in the following areas:

  • High quality publications (please provide samples and information on the quality and impact of your work based on citations and ranking of journal publications)

  • Planning and writing research project proposals that are funded through competitive peer-reviewed funding processes

  • Independence in research (i.e. sole authorship/senior authorship of high-quality publications and invited presentations at conferences)

• Excellent interpersonal and communication skills (spoken and written English)

• Ability to work with colleagues within a team

Responsibilities

• Collaborate with colleagues to design and implement the centre’s research programme

• Take a leading role in the development of research projects and programmes and in seeking and pursuing appropriate external funding

• Disseminate the outcomes of research in peer-reviewed publications of international standing

• Support SoLEC in its efforts to impact practice and policy through research projects and programmes

• Manage and conduct administrative and management tasks associated with research or programme

• Participate in research of strategic importance to SoLEC, OER and NIE
  Participate in the wider research and service activities of SoLEC, OER and NIE 

Application

Interested applicants should complete and submit the following documents: 
•    Cover letter addressing how you meet each of the requirements of this position

•    Resume including a list of your qualifications, publications, grants and leadership experience, previous experience and a brief description of your achievements

•    Research statement indicating your research expertise, interests, and future directions

•    1 to 3 of your best publications

•    Name of at least 3 referees
•    Any other documents that demonstrate your qualifications

Closing Date

Review of applicants will continue until the position is filled.

Other Information

Queries regarding the position should be directed to oerjob@nie.edu.sg

Note to applicants:

We regret that only shortlisted candidates will be notified via email.

We are excited to announce a Research Fellow opportunity at School of Physical and Mathematical Sciences (SPMS) in Nanyang Technological University, Singapore. The Complex Systems Science @ NTU (led by A/Prof Cheong Kang Hao) is looking for passionate individuals to join our research team. We welcome applicants with a doctoral degree (PhD) for the Research Fellow position in various backgrounds such as AI in education, deep learning, educational psychology, computer science and related fields.

Join our team on an exciting opportunity to develop a state-of-the-art Adaptive Learning Platform for higher education. This project focuses on leveraging AI to transform the educational experience in key academic areas. Our aim is to create a versatile, AI-driven platform that personalizes learning and adapts to diverse curricular needs. It not only generates unique mathematical problems but auto-grades responses. This initiative holds great potential for scalability and significant impact on student learning outcomes. The successful candidate will be responsible for overseeing the day-to-day operations of this research project.

Key Responsibilities:

• Conduct independent research

• Handle grant-related administrative tasks (e.g., prepare and amend ethics documents)

• Conduct literature reviews, and prepare research progress reports and policy reports for stakeholders

• Supervise and lead a team of full-time and part-time research staff

• Play a central role in coordinating and running of an educational research project

• Develop and/or manage data analysis pipelines

• Coordinate between and liaising with faculty, collaborators, and stakeholders from different disciplines

• Carry any other duties as required by PI and co-PI(s)

Job Requirements:

• PhD degree in AI in education, deep learning, educational psychology, computer science and related fields

• Excellent oral and written communication skills with good command of the English language to perform literature reviews and write progress and research reports

• Knowledge and experience in social science research methodologies

• Good statistical knowledge and skills, including familiarity with statistical analysis tools (e.g., SPSS and R)

• Familiar with coding (e.g., in R, MATLAB, Python)

• Experience with research project management and supervision of research staff and students

• Excellent organizational skills, project coordination and administration skills (e.g., in data management and storage), and able to work within tight deadlines

• Good leadership skills

• Self-directed learner who can effectively picks up relevant skills as needed

• Self-motivated, able to work independently to collect data, analyse data, and communicate findings

• Experience with dissemination of research findings (e.g., conference presentations and research reports) and academic publication processes will be preferred

• Solid understanding and practical experience in machine learning and deep learning techniques, with a focus on implementing and optimizing these technologies

• Proficient in BERT (Bidirectional Encoder Representations from Transformers), demonstrating a strong grasp of its applications and functionalities

We regret to inform that only shortlisted candidates will be notified.

The Opportunity:

We, at Flywire, are looking for an enthusiastic and proactive Relationship Manager (RM) to work with our existing portfolio of Education Clients in Singapore and Malaysia – to build stronger client relationships, drive revenue and utilisation through marketing, training, and integration of Flywire solutions. 

Reporting directly to the Director of Client Relationship Management APAC, you will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:

• Drive Revenue by building long term relationships with senior and operational stakeholders, understanding their strategies and goals. Perform Onboarding, Marketing, Training, and support activities to maximise growth and deliver additional revenue through up-sell and value-added services. 
• Lead Integration projects alongside solutions teams to provide technical solutions and processes for clients to embrace and adopt. 
• Create strategic account plans for each client and groups of clients to maximise utilisation, growth and revenue. Manage all commercial activities - Internal reporting, contract renewals, pricing negotiations and new product expansion. 
• Become the established internal expert which corresponds with your account portfolio and market, with relevant payment products and potential competitors to develop and refine products and operations.  
• Collaborate across departments and timezones with legal, compliance, product development and vertical teams to solution and solve client payment problems.

What you get to do in this role:

• Provide thought leadership on Account Planning & Strategies, ensuring they are completely aligned to deliver customer relevance and value
• Evolve and standardize best practices around account planning and customer strategies and assets (e.g., strategy decks)
• Evolve account planning tools, processes and technology to align with a complex selling environment 
• Work with all GTM functions including Sales Operations, sales leadership, value management, I.T. Business Intelligence, Enablement, and third-party companies to ensure seamless integration of our account planning process
• Establish appropriate metrics and tracking to ensure quality of and adherence to account planning strategies
• Own the enablement, comms and change management plans for strategic program rollout
• Provide coaching and mentoring to the field around account planning; ramp up in-region individuals to provide relevant coaching
• Proactively and continuously identify opportunities to improve adoption and increase field productivity

• To cultivate good Work, Safety & Health environment at workshop.
• To upgrade the skill set of the technicians through the Workshop Foreman/Executive, Technical Dept. & Factory support/resources.
• To ensure quality repairs for all service and repair works meet the service standards of the Factory.
• To feedback and follow up on technical issues with Technical, Reception, Workshop & Factory to resolve them expeditiously.
• To support the Workshop Executive to counsel workshop staff on poor technical performance to maintain workshop technical competencies.
• To keep records and accountability for all equipment and special tools are well maintained.
• To conduct meetings with Workshop Executive daily on quality performance, workshop loading capacity planning and operational issues.
• Support service reception for technical advice and conduct upfront diagnostic/test drives with customers.
• Recommends continuous areas of improvement on implementation of preventive and corrective actions/methods.
• Maintain a clean, orderly, and safe environment and help to look after the welfare and interest of the workshop staff.
• Collaborate and Co-operate harmoniously with other BU/departments for the company’s common goal and objectives.
• Assist in other company’s requirements when directed and work within the authority of a Technical Executive. Perform work with due diligence on other projects and tasks assigned.

• At least 3 years in automotive trade service/ repair, with 1 year in a supervision position.

• NTC 2 in Automotive Technology (Light Vehicle) or higher educational level
• Experience in basic product training
• Good communication and interpersonal skills
• Good management and supervisory skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

As a Clinical Excellence and Training Intern, you will play a pivotal role in assessing the quality of our psychological & coaching services (webinars, talks, coaching sessions, clinical sessions, etc.). Your responsibilities will include analyzing feedback from various stakeholders, identifying improvement areas, and implementing systems to improve quality of services.

• Analyze current webinars and in-app sessions to evaluate their quality.
• Solicit and gather feedback from speakers/providers, clients/audiences, and HR representatives/companies.
• Collaborate with cross-functional teams to understand multiple perspectives and incorporate feedback into improvement strategies.
• Monitor and evaluate the quality and satisfaction levels of sessions and webinars.
• Address and respond to provider-related complaints regarding sessions and webinars

• Currently pursuing a degree in Psychology, Counselling, or related discipline
• Strong analytical skills with attention to detail
• Excellent data analysis capabilities, with a keen eye for identifying trends and patterns
• Exceptional problem-solving skills and the ability to generate innovative solutions
• Excellent communication and interpersonal skills to effectively collaborate with various stakeholders
• Fluent in other APAC language is a plus